RESICENTRAL LLC

Assist clients through the loan process, manage pipeline and conditions, and communicate effectively between sales and operations. | Requires mortgage operations experience, familiarity with Encompass, strong communication, and attention to detail. | Do you thrive in a fast-paced environment and love being the go-to resource for clients? ResiCentral is hiring a Broker Support Specialist to guide brokers through the loan process—from conditional approval to funding—while delivering top-tier service and support. If you're detail-oriented, proactive, and ready to make an impact, we want to hear from you! Job Summary You will be responsible for assisting clients during the origination lifecycle of a loan from conditional approval through funding.  The position will proactively assist clients in meeting outstanding conditions, underwriting conditions, compliance needs and provide customer service to clients.  You have exceptional communication skills, a high level of motivation thrives in a fast-paced environment, is adaptable to change, and is extremely driven.  This position is a full‑time, Monday–Friday role with standard hours of 8:00 AM–5:00 PM CST. Duties/Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. * Be a subject matter expert on all loan products offered by the company and the underwriting requirements for each loan product. * Maintain constant communication regarding condition status, file movement and current turn times.  * Ability to answer general questions regarding pricing and points & fees compliance fails. * Have a thorough understanding of the processes required to successfully move a loan from conditional approval to funding. * Monitor a pipeline of active loans submitted by clients.   Manage target closing dates and expiring locks.  * Review conditional approval upon issuance from Underwriting and work with client to understand and upload underwriting conditions on suspended or approved loans.    * Act as the liaison between sales and operations for all client needs. * Assist with other support teams when back up is needed. * Perform weekly pipeline calls with sales and clients. * Review daily reports to monitor and address lock expirations.  * Assist new brokers, new loan officers, new processors and new AEs learning the systems. * Basic restructuring of loans and product changes, assisting clients with the COC process.    Required Skills/Abilities * Three years or more experience in mortgage operations or a mortgage support function * Preferred Wholesale mortgage experience with Encompass  * Must be able to type 35 wpm, operate a 10-key calculator and be familiar with on-line data operations.  * Must have ability to diplomatically handle difficult situations and manage priorities daily. * Strong written/verbal communication skills. Willingness to make calls to clients.  * Unwavering attention to detail. * Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment. Physical Requirements * Prolonged periods sitting at a desk and working on a computer. Travel Required * None Education and Experience * High School graduate or equivalent Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  Monday–Friday, 8 AM to 5 PM CST

Oversee and ensure quality and efficiency in mortgage underwriting processes, manage a team, and handle complex loan scenarios. | Requires 7+ years of mortgage underwriting experience, specific certifications (FHA, VA), and proficiency with underwriting systems. | Lead the way in mortgage underwriting excellence! We’re looking for an Underwriting Manager who can ensure quality, integrity, and speed across complex loan scenarios. If you have deep expertise in agency, jumbo, and government guidelines, thrive in a fast-paced environment, and love solving challenges while supporting a high-performing team, this is your opportunity to make an impact. Bring your leadership, precision, and problem-solving skills to a role where every decision matters. Job Summary Responsible for ensuring the quality and integrity of underwriting decisions and processes as well as providing exceptional service to all stakeholders involved. This requires extensive knowledge of our underwriting guidelines including agency, jumbo, and government loans and the ability to address complex loan scenarios. The role requires the ability to manage a pipeline of loans assigned each day proactively and effectively while maintaining SLAs on all job tasks. In addition, the ability to communicate underwriting decisions and provide needed documentation to Sales and Broker Clients accurately and clearly. Duties/Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. • Provide exceptional service to internal and external clients • Answer Underwriting scenarios submitted by Sales and be available to discuss items with Sales team • Be a resource to Underwriting Team (2nd signs, Level 2 and Level 3 trainings, volume overflow) • Supervise Underwriters (work with them on PFA’s, answer their questions) • Manage Pipeline Velocity and ensure assignment completion • Diagnosing and resolving loans that have fallen off the tracks • Resolving all escalations and enforcing the escalation policy • Aggregating escalation data and including into report • Review pipeline to identify loans that not moving forward and identify a solution • Review and sign off on conditions if escalated • Be on rotation and carry a pipeline due to volume overflow and backup a team member • Maintain UW knowledge by attending all weekly calls, continuous training seminars, etc. Required Skills/Abilities • Proficiency with automated underwriting systems such as DU and LPA • Entrepreneurial spirit: You are passionate about the ever-changing industry and thinking outside the box in an ambiguous start-up environment where everything does not always happen in 8 hours • Self-starter with strong work ethics and professionalism • Team-player and able to work autonomously to meet critical deadlines • Flexible with the ability to roll-up your sleeves to get things done • Strong written/verbal communication skills. • Unwavering attention to detail. • Provide exemplary service in all client interactions and communications; always uphold the ResiCentral service standards and exercise good judgment. Supervisory Responsibilities • Interviews prospective employees and chooses the best applicant based on skills, knowledge, and abilities required for the job. • Trains and oversees employees involved in department functions. • Directs assigned tasks and aids as needed. • Provides ongoing feedback and support to department employees and provide a formalized annual review. Physical Requirements • Prolonged periods sitting at a desk and working on a computer. Education and Experience • High school diploma or GED required. BA or BS highly desired • 7+ years of mortgage UW experience required, prefer 2 years of underwriting FHA/VA loans • FHA Direct Endorsement, VA- SAR and LAPP REQUIRED Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.