Reimagined Parking

Assist customers with parking transactions, manage account information, and provide excellent service to ensure customer satisfaction. | At least 3-5 years of customer service experience, strong communication skills, data entry proficiency, and familiarity with computer software applications. | Customer Service Agent Parking Facility TMC Application Deadline: 1 January 2026 Department: Operations - Field(OPS001) Employment Type: Full Time Location: A30706200_6411 FANNIN ST Reporting To: Operations Manager Compensation: $18.00 - $22.00 / hour Description Location: Texas Medical Center @ 77030 Shift: 11:30am to 8pm : Schedule Flexibility required Pay Range: $18-$22 Days: Monday to Friday, must be flexible for weekends Full Time 3 to 5 years of customer service experience required Customer Service Representative processing transaction requests from Monthly Parking, Transient customers and employee parking registration. Agent provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements. Key Responsibilities Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and pro activeness to improve quality and consistency Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders. Provide comprehensive branch, lot and account maintenance support Respond to customer inquiries ensuring customers receive timely resolution and accurate information Demonstrate excellent customer service to assist in retaining Monthly Parking customers Ensure all customer account information is updated accurately and notes are entered for every transaction. Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department Complete and maintain any required paperwork or record keeping methods Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone. Keep up to date with changes in workflow, policy, and product knowledge. Provides support and training to new CSR positions. Keeps accurate records and updates all systems with required information. Assists other CSR’s with trouble shooting for clients. Processes all work orders and meter out reporting and uploads the required documents to the share drive. Process hotel voids and enters into wireless system for revenue purposes. Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive. Prepares all Non-registered passes for Hotel Macdonald and places them into wireless system for revenue purposes. Assist with monthly Guest Passes for the Westin Hotel invoicing purposes. Maintains deliverable calendar to ensure all departments meet external deadlines. Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here. Issue, enter, and track Temporary paper passes as needed Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts. Provide user support/assistance to customers using the web-based interface. Complete all after-call work required to finalize a new customer sign-up or modify an account. Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information. Assist daily parkers with meter out of orders and requests for information Other duties as assigned Skills, Knowledge and Expertise Must be at least 18 years of age 3-5 year Customer service experience in a high-volume, fast-paced environment (ex. office, administrative or medical office setting ), preferred 3 year data entry experience equaling 50 WPM We’re searching for dependable individuals who are excited about a lasting career opportunity. Knowledge of contact center policies and software, including CRM, phone systems, etc Strong work ethic and reliability with professionalism and poise Superior interpersonal, verbal, and written communication skills Exceptional written oral communication skills Strong analytical abilities and sound judgment in decision-making Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems Ability to multitask, prioritize, and organize within a structured environment Flexibility and adaptability Ability to work in team setting Motivated, take initiative and possess strong work ethic Ability to respond to customer complaints maintain professionalism at all times Conflict resolution Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements Exceptional telephone etiquette Intermediate knowledge of computer software applications – MS office ( word, excel) Ability to successfully and consistently achieve individual and departmental service level goals Positive, team-oriented attitude and ability to balance independent workload with broader team goals Benefits Comprehensive Medical, Dental, and Vision Plans. Life and Disability Insurance 401K Plan with Generous Employer Match and Immediate Vesting Generous Paid Time Off (PTO)

Transport guests safely using golf carts, provide excellent customer service, and perform safety checks. | Must be at least 18 years old, have previous driving experience preferred, and possess excellent communication skills. | Golf Cart Driver UAB Hospital Application Deadline: 23 December 2025 Department: Operations - Field(OPS001) Employment Type: Full Time Location: R55-61_1801 4TH AVE Reporting To: Location Manager Compensation: $15.00 / hour Description Position: Golf Cart Driver Location: UAB Hospital Address: 1801 4th Ave Shift: Shifts will vary Pay rate: $15/hr The Golf Cart Driver ensures the safe transportation of guests using a 6 passenger golf cart, while delivering service that exceeds our customer/client’s expectations. The Golf Cart Driver is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Golf Cart Driver works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws. Key Responsibilities Meet and greet all guests upon arrival; provide assistance with loading and unloading luggage as required Perform daily cart inspections on assigned equipment, report safety issues immediately to Operations Manager or Shift Lead Transport passengers via a fixed route with designated pick-up and drop-off locations for passengers Maintain a clean, orderly, and safe Golf Cart at all times. Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc. Be aware of potential passengers and approach guests seeking assistance Record number of passengers and complete daily/shift reporting as required Communicate professionally at all times with guests, client, and teammates Occasionally lift and carry customer luggage or personal items, up to 50 lbs All other duties as assigned Skills, Knowledge and Expertise At least 18 years of age Previous driving experience, preferred Excellent customer service and communication skills Ability to verbally communicate with guests Operate commercial vehicles requiring normal coordination, including eye-hand, hand-foot Enter and exit vehicle frequently throughout shift as well as sitting for extending periods of time Benefits Join our team and enjoy an outstanding benefits package, including: (Full Time Only) Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. (Part Time) 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.