Reimagined Parking

Compensation

Full Description

Event Billing Administrator Application Deadline: 18 February 2026 Department: Operations - Field(OPS001) Employment Type: Full Time Location: R130-89_942 PACIFIC AVE Reporting To: Office Manager Compensation: $25.00 - $27.00 / hour Description Position: Event Billing Administrator Location: 942 Pacific Ave Schedule: Monday to Friday; Must be available between 7am and 6pm (8 hour shifts) Pay: $25/hour - $27/hour The Event Billing Administrator works with the Administrative Manager to ensure accurate billing and accounts receivable. The Event & Billing Administrator is responsible for maintaining accounts and preparing information to be presented to corporate accounting The Event & Billing Administrator works closely with fellow team members and Operations Managers to ensure that accounts are accurate and quality standards are met. Key Responsibilities • Respond to customer event inquiries ensuring customers receive timely resolution and accurate information • Collaborate closely with Operations Managers to plan, coordinate, and execute successful events. • Conduct post‑event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction. • Reconcile customer accounts and issue invoices to customers • Ensure that receivables are collected promptly and entered into PARIS • Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed • Audit between the invoiced list and access list of parker usage for accuracy • Prepare information for managers as scheduled or requested • Maintain accounting filing system • Review and issue landlord statement and reports • Provide general office support • Communicate professionally at all times with guests, client, and teammates. • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed • Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information • Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency • Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data • Answer inbound emails, phone calls, within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers • Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders. • Provide comprehensive branch, lot and account maintenance support • Respond to customer inquiries ensuring customers receive timely resolution and accurate information • Demonstrate excellent customer service to assist in retaining Monthly Parking customers • Ensure all customer account information is updated accurately and notes are entered for every transaction. • Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department • Complete and maintain any required paperwork or record keeping methods • Keep up to date with changes in workflow, policy, and product knowledge. • Provides support and training to new CSR positions. • Keeps accurate records and updates all systems with required information. • Assists other CSR’s with trouble shooting for clients. • Processes all work orders and meter out reporting and uploads the required documents to the share drive. • Process hotel voids and enters into wireless system for revenue purposes. • Maintains deliverable events calendar • Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here. • Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers • Provide service for telephone-based customers for sign-ups and maintenance of parking accounts. • Provide user support/assistance to customers using the web-based interface. • Complete all after-call work required to finalize a new customer sign-up or modify an account. • Assist daily parkers with meter out of orders and requests for information • Other duties as assigned Skills, Knowledge and Expertise • At least 18 years of age • Must have Minimum of 1-year recent experience in accounts reconciliation/accounts receivable • Must have Excellent written and oral communication skills • Must Be Proficient in Microsoft Office Suite (Word, Excel, Outlook) • Must have Minimum of 1 year Customer Service Experience Benefits Join our team and enjoy an outstanding benefits package, including: (Full Time Only) Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones. (Part Time) 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members.