Real Soft Inc

Provide multi-channel customer support via phone, chat, email, and social media to resolve issues and ensure customer satisfaction. | Must have a quiet workspace, wired internet, smartphone for authentication, and ability to pick up company equipment onsite. | Position: Customer Service Representative Location: Mason, OH 45040 (Remote – Local candidates only; must pick up equipment onsite) Pay Rate: $17/hour (W2) Client: Luxottica Schedule & Training: • Training: Mon–Fri, 9:00 AM – 5:30 PM (Virtual) • Shifts: Mon–Fri, 8:30 AM – 5:30 PM, rotating Saturdays • Note: Weekday off provided when scheduled on Saturday Role Summary: Provide multi-channel support (phone, chat, email, social media) to customers, helping resolve issues and ensuring customer satisfaction in a fast-paced, team-oriented environment. Key Responsibilities: • Handle customer inquiries via phone and digital platforms • Resolve issues using internal tools and sound judgment • Maintain performance, professionalism, and teamwork Remote Work Requirements: • Quiet, dedicated workspace • Wired internet connection (min. 10 Mbps download / 1 Mbps upload) • Smartphone for authentication • Must pick up equipment from Mason, OH • Only company-provided equipment may be used Incorporated in 1991, Real Soft Inc. (RSI) is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. Our persistent focus has been on forging strong relationships through service excellence and cost containment for customers. Address: 125 Village Blvd Forrestal Village, Suite 200 Princeton, NJ 08540