Reacher

| About the Role: Head of Customer Success At Reacher, we're helping e-commerce brands unlock the full potential of TikTok Shop — and we’re growing fast. As we scale, we're looking for a Rockstar Head of Customer Success to build and lead our CS organization. This is a high-impact leadership role ideal for someone who has successfully scaled Customer Success teams in SaaS and thrives in fast-paced, high-growth environments. You’ll own the entire post-sale customer journey — from onboarding to renewal to expansion — and play a pivotal role in shaping customer experience, improving retention, and driving long-term revenue growth. What You’ll Do Own Strategy & Execution: Lead the vision, strategy, and execution of Customer Success across the full customer lifecycle. Drive Scalable Onboarding: Build and manage onboarding and education programs that accelerate time to value. Retention & Expansion: Establish health scores, monitor performance, and identify churn risks to maximize retention and account growth. Cross-Functional Partnership: Collaborate with Product and Sales to advocate for customers and increase LTV. Data & Tools Optimization: Maximize effectiveness of tools like HubSpot and analytics platforms to drive insights and decision-making. Content & Enablement: Lead the knowledge base, documentation, and support content strategy, working closely with Engineering on product releases. Information Centralization: Organize and streamline customer and partner insights to improve communication across the GTM org. You’ll Be Successful If You... Have 5+ years of experience in Customer Success, with 2+ years in a leadership role at a SaaS company. Have a proven track record of scaling CS orgs and improving customer retention and expansion. Are data-savvy and confident navigating SaaS metrics and KPIs. Are an excellent communicator with strong cross-functional collaboration skills. Thrive in fast-paced, ambiguous startup environments where speed and scrappiness are key. Bonus Points Experience in creator/affiliate marketing platforms or social commerce. Familiarity with influencer marketing data and automation tools. Background in workshop facilitation or customer training programs. Why Join Reacher? Work directly with the hottest e-commerce platform (TikTok Shop). High-impact, strategic role with direct influence on company growth. Competitive compensation + equity + performance-based bonus. Fast-paced startup with huge learning and career advancement potential. Collaborate closely with founders and the leadership team.

| Your Impact At Reacher, we’re helping e-commerce brands unlock the full potential of TikTok Shop. As social commerce reshapes how products are discovered and sold, we’re giving sellers the tools to thrive on one of the fastest-growing platforms in the world. We’re already seeing strong traction, and now we’re looking for a founding Account Executive to supercharge our go-to-market motion. This is a rare opportunity to take a fast-moving startup from early momentum to breakout growth. If you’ve helped build startups before — and want to do it again, better — this is your next big move. As one of our first GTM hires, you’ll not only drive revenue but help architect the entire sales process. You’ll work closely with the founders to shape our sales engine, influence product direction, and set the bar for what great looks like in early-stage sales. 💡 About the Role This role is built for someone who’s hungry to own the full sales lifecycle and thrives in high-ownership, zero-handholding environments. You'll be at the heart of Reacher’s revenue engine, working directly with business owners and e-commerce leaders to help them grow on TikTok Shop using our platform. In this role, you will: Own the Full Sales Cycle: From outbound prospecting and first touch to closing and onboarding — you’ll handle it all. Generate Pipeline: Build pipeline through outbound, inbound, partnerships, events, and AI-powered outreach tools. Drive Revenue: Close deals, grow accounts, and hit (or exceed) quota consistently. Build Relationships: Nurture direct relationships with business owners, marketers, and decision-makers. Collaborate Cross-Functionally: Keep a tight feedback loop with founders, product, engineering, and customer success. Lay the Foundation: Help design scalable sales processes and GTM strategies as we grow the sales org from scratch. You’ll be successful if you… Have 3-5 years of AE experience at early or growth-stage startups (SDR/BDR experience is a plus). Have a proven track record of closing deals and beating quota. Thrive in fast-paced, ambiguous environments where you build the playbook as you go. Love working directly with founders and cross-functional teams to shape the product and GTM motion. Know how to manage a full sales cycle: prospecting → demoing → closing → onboarding → retention. Have strong communication, presentation, and relationship-building skills. Are based in or willing to work from an SF office and travel for in-person meetings or events. Bonus Points You’re familiar with TikTok Shop, social commerce, or affiliate/creator marketing. You have an existing network of e-commerce or Amazon ecosystem customers. You’ve used CRMs like HubSpot and know how to work a pipeline. You’re comfortable using AI tools (e.g. ChatGPT, AI SDRs) to scale outreach and automate workflows. You’re scrappy, creative, and excited about building from zero in a high-growth startup environment.

| We're the #1 TikTok Shop partner helping brands like Under Armour, Hanes, and Logitech scale their affiliate marketing. We've crossed 7 figures in ARR and are raising our seed round. Our vision: become the Hubspot for creator marketing, powering brands and creators across TikTok Shop, YouTube Shopping, Instagram, and Amazon. We're building AI-powered infrastructure that will be core to the rapidly growing creator economy. What you'll build: Full-stack features that ship to production within days AI agents, LLM-powered tools and ML pipelines processing millions of creator/brand interactions Backend systems (Python, FastAPI, PostgreSQL, GCP) Responsive UIs (React, Tailwind, shadcn/ui) Direct customer features - no throwaway intern projects Our culture: Collaborative by default - we pair on hard problems and celebrate wins together No egos, no politics - just a tight team building something cool Direct customer access - you'll talk to brands and creators regularly High trust, high output - we give you real responsibility from day one We actually like hanging out together (team dinners, office games, etc) Requirements: CS major with core coursework completed Full-stack project experience (personal, hackathon, or coursework) Available for 10-12 weeks (May/June - August) Resourceful and comfortable with ambiguity Bonus: Previous startup/tech internship ML/AI coursework or projects Deployed apps with real users Side projects or open-source contributions Interest in AI/e-commerce/creator economy Location: San Francisco (in-person)

| Why you should consider joining: About Reacher: We're the #1 TikTok Shop partner helping brands like Under Armour, Hanes, HeyDude, and Logitech scale their affiliate marketing. We've crossed 7 figures in ARR and are looking to raise a seed round and double our team by this year. Our vision is to become the Hubspot for creator marketing, powering brands and creators to connect and grow across all commerce platforms like Youtube Shopping, Instagram Shopping, Shopify, and Amazon. Reacher will be a key infrastructure component of the creator economy. Personally, I find the space and our company exciting because we have the opportunity to implement AI for the creator economy with the largest brands and creators in the world. Your work will directly impact users on day 1. We have a highly responsive user base that depends on our product day in and day out. What you'll do: Own and lead product features end-to-end: research, design, implement, test, and ship. Talk directly to customers and translate vague requirements into polished experiences. Design scalable backend systems (we use Python, FastAPI, PostgreSQL, GCP). Build responsive, delightful UIs (we use React, Tailwind, shadcn/ui). Write clean, maintainable, and testable code with minimal oversight. Contribute to architectural decisions and engineering processes. Work with a high sense of urgency - we ship fast and learn fast. You're a fit if: You've got 1-3 years of professional experience, ideally at a product-first company or FAANG-level environment (SDE-2 level ownership expected). You're comfortable building full-stack features — from schema design to frontend polish. You care about product, not just code. You've owned something meaningful end-to-end in the past (a product module, an infra refactor, etc). You're resourceful and comfortable with ambiguity. You figure things out. Bonus points if: You've worked in an early-stage startup or been a first hire before. You've built internal tooling, dashboards, or systems that scaled to thousands of users. You're curious about AI, e-commerce, or automation — we work in that space. You've shipped side projects or contributed to open-source. Why join us: We're post-revenue and solving real problems for real customers. You'll get autonomy, speed, and visibility — no boring tickets. Your code will be in front of users within days, not months. You'll work with a strong engineering-first culture. You'll shape not just the product but also the company. To apply: Send me a short note about something you've built and why this role excites you. A GitHub/LinkedIn/resume is great, but we care more about how you think and build.