Race Communications

The Billing Specialist will manage and streamline billing processes to ensure seamless operations, including processing invoices and resolving billing discrepancies. They will also assist with customer inquiries and collaborate with cross-functional teams to enhance billing systems and procedures. | Candidates must be at least 18 years old and have a high school diploma or equivalent, with a preference for an associate or bachelor's degree in accounting or finance. A minimum of two years of experience in billing or accounting is required, along with familiarity with electronic filing systems and CRM practices. | Location: Remote: California Location Status: Work will be primarily performed remotely from home office. Employee will be required to utilize personal phone and internet services to perform telecommuting with reimbursement per Race’s current flex agreement. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $18 to $20 USD per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Billing Specialist will work in our call center, ensuring customer interactions are met with the highest level of satisfaction, managing and streamlining billing processes to ensure seamless operations. Responsibilities include processing invoices, reconciling accounts, and resolving billing discrepancies. Duties involve processing invoices, meticulously reconciling accounts, swiftly addressing any billing discrepancies that may arise, taking calls to assist with billing inquiries, and collaborating with cross-functional teams to address customer inquiries and contribute to enhancing our billing systems and procedures. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High School Diploma, GED or equivalent required Associate or bachelor’s degree in accounting or finance preferred Minimum of two years’ experience in billing or accounting required Familiarity with electronic filing systems such as OneDrive or Google Drive required Skilled in using CRM systems and practices for managing billing processes, customer accounts, and data accuracy required Familiarity with SalesForce preferred Must be able to type 35 WPM The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Billing Process Execution: Processes billing transactions accurately and in a timely manner using billing software or systems Generates and distributes invoices to customers based on billing schedules and agreements Ensures billing information is entered correctly, including rates, quantities, discounts, and taxes Review and Verification: Reviews billing data for accuracy and completeness, identifying and correcting errors as needed Verifies billing documents against contracts, purchase orders, and other relevant records to ensure consistency Resolves any discrepancies or issues related to billing information or documentation Dispute Resolution: Investigates and resolving billing discrepancies, disputes, and customer inquiries promptly and professionally Communicates with internal departments and external customers to gather information, clarify billing details, and address concerns Record Keeping and Documentation: Maintains accurate billing records, documentation, and supporting files for audit and reference purposes Organizes and archives billing documents in accordance with company policies and regulatory requirements Reporting and Analysis: Generates billing reports and analyses to track billing activities, monitor account balances, and identify trends or anomalies Provides insights and recommendations based on billing data to improve billing processes and optimize revenue collection Collaboration and Coordination: Collaborates with other departments, such as sales, customer service, and accounting, to ensure alignment on billing-related matters Assists with month-end and year-end closing processes, including reconciling accounts and preparing reports as needed Customer Service: Provides excellent customer service to internal and external stakeholders, addressing billing inquiries and resolving issues courteously and efficiently Builds and maintains positive relationships with customers to ensure satisfaction and retention Other duties as required. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

Lead and manage the Demand Generation team to develop and execute multi-channel marketing campaigns that drive revenue growth and generate high-quality leads. | 4+ years demand generation or digital marketing experience, 2+ years management experience, expertise in omni-channel campaigns, marketing automation, analytics, and US work eligibility. | 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $90,000 to $110,000 annually Race Communications is only accepting remote candidates who reside in the following states: California, Colorado, Arizona, Oregon, Hawaii, Florida, Nevada, North Carolina, Tennessee, and Oklahoma. If you do not reside in one of these states, you are not eligible for remote employment. Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Demand Generation Manager leads the Demand Generation team and plays a critical role in driving revenue growth through strategic, data-driven marketing initiatives. This position is responsible for developing and executing multi-channel demand generation strategies to attract new customers, generate high-quality leads, and enhance brand visibility. Success in this role requires a deep understanding of omnichannel advertising campaigns and the ability to optimize performance across various digital and traditional marketing channels. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age A valid driver's license, subject to successful verification through a DMV check, is mandatory Bachelor's degree in marketing, business administration, or a related field is preferred Proven experience 4 years in demand generation, digital marketing, or a similar role Proven experience 2 years in management Strong expertise in omni-channel ad campaigns and social media strategy Proven in-depth knowledge of digital marketing platforms, analytics tools, and marketing automation systems Demonstratable project management skills with the ability to manage multiple campaigns and priorities simultaneously Demonstratable analytical mindset with the ability to leverage data and metrics to drive decision-making and campaign optimization Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Day-to-day Responsibilities: Provides guidance, support, and direction to the Demand Generation team. Set clear goals and objectives, assign tasks, and monitor performance. Foster a collaborative and high-performing team environment. Meets with Demand Generation team members to track progress and gauge work capacity Collaborates with members in marketing, product, sales and other departments to maintain consistent style and branding guidelines. Evaluates paid ads, events and social media performance metrics and adjusts demand generation strategy Works closely with the marketing leadership team to develop and manage the demand generation budget. Monitor expenses, track return on investment (ROI), and make strategic budget decisions to maximize the impact of demand generation initiatives. Develop and Execute Omni-Channel Ad Campaigns Plans, implements, and optimizes targeted ad campaigns across various digital channels, including search, display, social media, and video platforms Collaborates with internal stakeholders to define campaign objectives, budgets, and key performance indicators (KPIs) Monitors campaign performance, conduct A/B testing, and continuously optimize campaigns to maximize conversion rates and return on investment (ROI) Generate Quality Leads & E-commerce Orders Collaborates closely with the sales, content, and development teams to develop programs that drive high-quality, sales-ready leads and online orders Utilizes marketing automation tools, lead nurturing strategies, and digital campaigns to effectively capture, track, and convert leads and e-commerce traffic throughout the funnel Monitors lead conversion rates and e-commerce performance, identifying areas for improvement and implementing tactics to increase both lead quality and online order volume Analyze and Report: Tracks, analyzes, and reports on key performance metrics, including campaign performance, lead generation, conversion rates, and ROI Provides regular updates to the marketing team and key stakeholders, highlighting successes, challenges, and recommendations for improvement Stays abreast of industry trends, best practices, and emerging technologies to continually enhance demand generation strategies Other duties as assigned. Supervisory Responsibilities: Policy Adherence and Team Guidelines: Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards. Strategic Training and Development: Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement. Cross-Functional Support and Compliance: Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions. Leadership in Goal Setting and Performance Management: Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives. Payroll Compliance and Issue Resolution: Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process. Training Needs Analysis and Professional Development: Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth. Conflict Resolution and Team Dynamics: Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect. Resource Allocation and Goal Alignment: Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals. Regulatory Compliance and Communication: Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department. Reporting and Strategic Adjustments: Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance. Comprehensive Supervision and People Management: Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

The Splice Technician Coordinator organizes and oversees daily activities of splice technician crews to ensure efficient operations. They manage project tracking information and maintain records of splicers while ensuring timely completion of projects. | Candidates must be eligible for US employment without sponsorship and have a minimum of a high school diploma or GED. Telecom experience and proficiency in AutoCad and Google Earth are preferred. | 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $20 to $22 per hour Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Splice Technician Coordinator is integral in facilitating coordination between splice technicians and contracted splice crews. Key responsibilities include providing essential cut sheets and location details to both internal and external teams, closely monitoring daily production against work orders, overseeing project progression to ensure timely completion, and maintaining adequate material supplies for splice crews while promptly addressing any supply needs. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High School Diploma or GED or equivalent combination of education and experience is preferred Telecom experience is a plus Experience with, AutoCad and google earth The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Coordinating Crew Activities: Organizes and oversees daily activities of splice technician crews to ensure efficient operations Project Tracking and Documentation: Manages project tracking information such as production sheets, work orders, and customer-required paperwork to ensure accurate documentation of project progress and completion Following Engineer Instructions: Reads and follows design engineer’s instructions and specifications while maintaining the scope of work on the project and adhering to safety procedures Data and Enclosure Splicing: Keeps track of data and enclosure splicing activities on a daily, weekly, and monthly basis, and ensure proper documentation and reporting of splicing activities Managing Splicers: Maintains records of both internal and external splicers, coordinate schedules, assignments, and ensure that splicing teams are adequately resourced Monitors and tracks billing activities from contractors, ensuring accuracy and timeliness in invoicing Maintains organized records of contractor billing statements and invoices for reconciliation and reporting purposes Material Management: Tracks materials required for splicing crews and place requests for additional materials as needed to support project requirements Communication and Collaboration: Effectively communicates with internal teams and external contractors to coordinate activities, resolve issues, and ensure project success Other duties as assigned. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

The Fiber Designer I is responsible for planning and designing fiber optic networks, ensuring efficient deployment of telecommunications infrastructure. This role involves collaboration with cross-functional teams and providing support during project implementation. | Candidates should have proven experience in fiber optic network design and CAD software. A bachelor's degree in a related field is preferred, along with strong communication skills and familiarity with industry standards. | 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Fiber Designer 1 plays a key role in the planning and design of fiber optic networks, ensuring the efficient and effective deployment of telecommunications infrastructure contributing to the planning and design of fiber optic networks. Your role involves collaborating with cross-functional teams to gather project requirements, utilizing computer-aided design (CAD) software for detailed layouts. Keeping abreast of industry standards, you will ensure compliance in fiber network design, providing essential support to construction and installation teams during project implementation. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proven experience in fiber optic network design in telecommunications required Proven experience in CAD software for design purposes required Strong knowledge of fiber optic technologies, components, and industry standards preferred Familiarity with local and national regulations governing fiber optic network design is bonus One to three years of relevant experience preferred Ability to work with KMZ and KML files Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project Initiation: Collaborates with cross-functional teams to gather project requirements and specifications Design and Planning: Designs and plans fiber optic networks, considering factors such as capacity, scalability, and cost-effectiveness Utilizes computer-aided design using (CAD) and Vetro to create detailed fiber network layouts Exporting and importing data to CAD files, Vetro and Google Earth Utilizes ARC GIS for mapping Documentation and Compliance: Develops comprehensive project documentation, including detailed design drawings, specifications, and material lists Stays current with industry standards and best practices to ensure compliance in fiber network design Maintains up-to-date documentation and maps in accordance with field modifications Problem-Solving and Adaptation: Troubleshoots and resolves design-related issues, adapting plans as necessary to meet project goals Implementation Support: Collaborates with construction and installation teams to provide technical support during the implementation phase Project Management: Ensures adherence to project timelines and budgetary constraints Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

Manage and track permitting, construction, and engineering documents, process billing and purchase requests, evaluate technical service requests, and communicate with field technicians to support telecommunications infrastructure projects. | High school diploma or GED, minimum one year office experience, advanced Excel proficiency, ability to interpret construction prints and fiber designs, US employment eligibility, and willingness to work onsite with some remote days. | Job Title: OSPAdministrative Assistant I Classification: Full-Time, Non-Exempt, At-Will Reports to: OSP Operations Manager Department: Construction and OSP Location: Hybrid: Tehachapi, CA. Location Status: Work will be primarily performed onsite at our office or remotely by telecommuting up to 2 days per week. Employee will utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The OSP (Outside Plant) Administrative Assistant I plays a crucial role in supporting the efficient operation of telecommunications infrastructure projects. Responsible for handling diverse administrative tasks, this position involves meticulous document management, tracking, and dissemination of critical information related to permitting, construction, and engineering documentation. The role extends to processing departmental billing, managing address records, and providing essential support in evaluating service requests and complaint tickets. Utilizing strong technical skills, including the interpretation of construction prints and fiber designs, this role troubleshoots issues in collaboration with field technicians, ensuring prompt resolution. Proficiency in Microsoft Excel and effective communication skills are pivotal for coordinating with internal and external stakeholders. The OSP Administrative Assistant 1 facilitates seamless project operations, contributing to the successful deployment and maintenance of outside plant telecommunications networks. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High School Graduate or GED is required Ability to work overtime, weekends, holidays, or off hours Minimum of one year working in an office setting Proven advanced proficiency in Excel Knowledge of AutoCAD, google earth a plus The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language a plus Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Document Management and Processing: Tracks and files permitting, construction, and engineering documentation Processes invoice and creates Purchase Requests (PRs) Organizes, tracks, and disseminates permit information to appropriate individuals and locations Updates and maintains address records Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance Billing and Financial Operations: Processes and tracks departmental billing Communicates with other departments regarding billing matters Technical Evaluation and Troubleshooting: Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc. Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work Evaluates complaint tickets and communicates information internally and externally Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance. Customer Service and Communication: Communicates permit information and restrictions to field technicians promptly Tracks, assigns, processes, and clears corrective actions provided by pole owners Other duties as assigned. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.