Race Communications

Assist customers via phone, chat, and email, providing support and information about services, troubleshooting issues, and managing customer accounts. | Minimum one year customer support experience, typing 40 WPM, familiarity with CRM systems, and effective communication skills. | Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $17-$20 USD per hour Shift: 5 days @ 8 hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Service Agent 1 Provides customers with courteous customer service in person or over the phone. Assists in educating our customers on the full capabilities of our fiber optic services and troubleshoots when necessary. Strives to retain present customers and develops new business by extending professional and efficient service to serve customers’ needs. Qualifications and Experience: • Eligibility for US Employment without sponsorship • Minimum of 18 years of age • Minimum of one year customer support experience and/or equivalent work environment is required • Must be able to type 40 words per minute, required • Familiarity with CRM systems and practices preferred • The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language a plus Skills: • Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications • Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Customer Interaction and Support: • Handles incoming and outgoing calls, chats, emails, and messages to address customer inquiries and provide support • Evaluates customer needs to deliver the best possible solutions and enhance satisfaction Adhere to Communication Guidelines: • Follows established communication procedures, guidelines, and policies to maintain high standards of customer service • Uses the appropriate methods and tools to deliver accurate, valid, and complete information to customers • Accurately documents customer interactions and follow ticketing processes to ensure proper record-keeping Customer Relations: • Informs customers about Race products and services, ensuring they understand the benefits and usage • Establishes and maintains sustainable relationships and trust with customers through effective communication Collaboration: • Works closely with companywide teams to ensure a seamless and cohesive customer experience Customer Account and Service Management: • Clearly explains billing invoices and procedures to customers, addressing any questions or concerns • Efficiently processes customer payments, ensuring accuracy and security • Updates clients contact and payment information as needed to maintain accurate records Order and Service Management: • Explains construction processes and procedures to customers and create complaint tickets when necessary • Explains the order process to customers and create orders accurately • Creates tickets for service changes, including upgrades, downgrades, and cancellations • Troubleshoots residential phone, internet, and TV services using proper ticketing procedures to resolve issues effectively Other duties as assigned. As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees 401 (k) with 100% Employer-matched up to 4% of your annual income Generous paid time off including sick, vacation, holiday and birthday pay Free Race highspeed internet and phone service where available

Providing customer support, troubleshooting technical issues, supporting field technicians, and maintaining documentation. | High school diploma or GED, 2-3 years customer service experience, familiarity with CRM and telecom products, and flexibility for shift hours. | Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $22-$25 USD per hour Shift: 5 days @ 8 hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Relations Agent 2 is a team player with integrity and an ability to lead by example. A successful CRA Level 2 will stay on track with goals and KPIs while providing an excellent support experience to both customers and internal field technicians. Level 2 is responsible for handling escalated troubleshooting for customer issues, supporting technicians during installs, repairs, and troubleshooting in the field, and working with the Network Engineering team to support Enterprise and Business customers. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High School Diploma or GED or equivalent combination of education and experience is required Customer service support experience or experience in Sales is preferred Familiarity with CRM systems and practices desired 2-3 years of experience in customer service or a related field, preferably in the telecom industry Familiarity with telecom products, services, and technology, and the ability to stay up-to-date with industry developments and trends Proficiency in using customer service software, such as CRM systems, call center software, and ticketing systems Flexibility to work nights, weekends, and holidays The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Customer Interaction and Support: · Manages incoming and outgoing calls, chats, and/or emails · Identifies and assesses customers’ needs to achieve the best solution · Builds sustainable relationships and trust with customers · Handles a high volume of customer inquiries through various channels · Resolves customer complaints and issues effectively and efficiently · Collaborates with other teams to ensure a seamless customer experience Training and Onboarding: · Trains and onboards new hires to the department · Provides support to the Field Technicians and Level 1 Team Documentation and Reporting: · Takes responsibility for day-to-day tasks being completed · Keeps records of customer interactions and processes customer accounts · Provides accurate and detailed reporting to support manager · Maintains SOP updates for Level 2 Communication and Escalation: · Follows and enforces communication procedures, guidelines, and poli · Identifies when to escalate and understands escalation procedures · At management discretion, provides support to the Level 1 team with handling incoming customer interactions and creating tickets Technical Troubleshooting: · Identifies and troubleshoots technical issues with telecom services · Continuously develops and maintains knowledge of telecom products, services, and industry trends Availability and Flexibility: · Open availability including nights, weekends, and holidays required Other duties as assigned. As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees 401 (k) with 100% Employer-matched up to 4% of your annual income Generous paid time off including sick, vacation, holiday and birthday pay Free Race highspeed internet and phone service where available

Supporting and leading customer support teams, analyzing support metrics, resolving escalated issues, and developing support strategies. | Minimum 2 years of customer support team management experience, proficiency with support tools, and a track record of resolving complex issues and improving customer satisfaction. | Location: Remote: California. Location Status: Work will be primarily performed remotely from home office. Employee may be required to utilize personal phone and internet services to perform telecommuting with reimbursement according to Race's telecommuting policy. Occasional travel to and work from other Race offices or off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $25-$28 USD per hour Shift: 5 days @ 8 hours Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Customer Relations Agent Lead will be responsible for ensuring that our customers receive prompt and courteous service, managing and resolving escalating customer issues, and identifying opportunities to improve customer satisfaction. They will work closely with cross-functional teams to develop and implement strategies to enhance the customer support experience. They will also act in a supervisory role for the Customer Relations Agent team, answering associate questions and assessing performance in cooperation with the Customer Support Manager. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age 2+ years of experience in customer support, with a focus on managing customer support teams Experience with customer support software and tools, such as Zendesk or Salesforce is a plus Familiarity with customer support metrics and analytics, such as Net Promoter Score (NPS) Track record of successfully managing multiple priorities and met 95% of deadlines consistently over the 12 months Track record of resolving 90% of complex customer issues within 24 hours, leading to a 15% increase in customer satisfaction Thorough knowledge of customer service best practices and strategies, with a proven track record of implementing effective solutions The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, and Excel Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Team Leadership and Support: Supports team of customer relations agents, providing coaching, training, and mentoring as needed Acts as liaison between customer relations agent team and customer support management Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook Metrics Analysis and Improvement: Helps management to monitor and analyze customer support metrics, identifying opportunities for improvement and implementing strategies to enhance customer satisfaction Issue Resolution and Relationship Management: Responds to and resolves escalated customer issues, ensuring that customers receive prompt and courteous service Develops and maintains strong relationships with key customers, serving as their primary point of contact for support-related issues Collaboration and Strategy Development: Works closely with cross-functional teams to develop and implement customer support strategies and initiatives At the direction of management, helps to manage customer support projects and initiatives, ensuring that they are completed on time and within budget Policy and Procedure Management: Develops and maintains customer support policies and procedures, ensuring that they are up-to-date and aligned with best practices Project management and Ticketing Monitoring: At the direction of management, helps to manage customer support projects and initiatives, ensuring that they are completed on time and within budget Monitors customer support tickets to make sure customer issues are resolved in a timely and efficient manner Customer Interaction and Field Support: During times of high interaction volume, takes direct customer interactions to assist the customer relations agent team and ensure customers receive timely service When needed, assist customer relations agent team with support of field technicians completing on-site installs and troubleshooting Other duties as assigned. Supervisory Responsibilities: Adheres to team procedures and guidelines, as well as policies outlined in the Race Communications Employee Handbook. Provides support in identifying training needs and supports professional development initiatives to enhance team skills and performance. Helps onboard and mentor new team members to ensure they are equipped with the knowledge and skills needed to perform their roles safely and effectively. Provides support to team members on various team matters, ensuring alignment with organizational policies and applicable laws. Collaborates with team members to maintain a positive work environment by fostering open communication, addressing minor conflicts, and escalating issues as needed. Helps ensure team members have the tools and resources needed to succeed, assisting in tracking progress toward goals and providing status updates as requested. Assists in maintaining compliance with company policies, procedures, and regulatory requirements, ensuring team alignment with organizational standards. This role does not have direct supervisory responsibilities. The Lead may assist in tasks related to supervision on behalf of the reporting supervisor or manager on duty, such as coordinating task assignments, timing of shift breaks, validating mid-level transactions, and escalating disciplinary and performance matters. As Part of Our Team, You Will Enjoy: 100% Employer-paid medical, dental, vision, and life for all our employees 401 (k) with 100% Employer-matched up to 4% of your annual income Generous paid time off including sick, vacation, holiday and birthday pay Free Race highspeed internet and phone service where available

Lead and manage the Demand Generation team to develop and execute multi-channel marketing campaigns that drive revenue growth and generate high-quality leads. | 4+ years demand generation or digital marketing experience, 2+ years management experience, expertise in omni-channel campaigns, marketing automation, analytics, and US work eligibility. | 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Comp: $90,000 to $110,000 annually Race Communications is only accepting remote candidates who reside in the following states: California, Colorado, Arizona, Oregon, Hawaii, Florida, Nevada, North Carolina, Tennessee, and Oklahoma. If you do not reside in one of these states, you are not eligible for remote employment. Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Demand Generation Manager leads the Demand Generation team and plays a critical role in driving revenue growth through strategic, data-driven marketing initiatives. This position is responsible for developing and executing multi-channel demand generation strategies to attract new customers, generate high-quality leads, and enhance brand visibility. Success in this role requires a deep understanding of omnichannel advertising campaigns and the ability to optimize performance across various digital and traditional marketing channels. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age A valid driver's license, subject to successful verification through a DMV check, is mandatory Bachelor's degree in marketing, business administration, or a related field is preferred Proven experience 4 years in demand generation, digital marketing, or a similar role Proven experience 2 years in management Strong expertise in omni-channel ad campaigns and social media strategy Proven in-depth knowledge of digital marketing platforms, analytics tools, and marketing automation systems Demonstratable project management skills with the ability to manage multiple campaigns and priorities simultaneously Demonstratable analytical mindset with the ability to leverage data and metrics to drive decision-making and campaign optimization Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Day-to-day Responsibilities: Provides guidance, support, and direction to the Demand Generation team. Set clear goals and objectives, assign tasks, and monitor performance. Foster a collaborative and high-performing team environment. Meets with Demand Generation team members to track progress and gauge work capacity Collaborates with members in marketing, product, sales and other departments to maintain consistent style and branding guidelines. Evaluates paid ads, events and social media performance metrics and adjusts demand generation strategy Works closely with the marketing leadership team to develop and manage the demand generation budget. Monitor expenses, track return on investment (ROI), and make strategic budget decisions to maximize the impact of demand generation initiatives. Develop and Execute Omni-Channel Ad Campaigns Plans, implements, and optimizes targeted ad campaigns across various digital channels, including search, display, social media, and video platforms Collaborates with internal stakeholders to define campaign objectives, budgets, and key performance indicators (KPIs) Monitors campaign performance, conduct A/B testing, and continuously optimize campaigns to maximize conversion rates and return on investment (ROI) Generate Quality Leads & E-commerce Orders Collaborates closely with the sales, content, and development teams to develop programs that drive high-quality, sales-ready leads and online orders Utilizes marketing automation tools, lead nurturing strategies, and digital campaigns to effectively capture, track, and convert leads and e-commerce traffic throughout the funnel Monitors lead conversion rates and e-commerce performance, identifying areas for improvement and implementing tactics to increase both lead quality and online order volume Analyze and Report: Tracks, analyzes, and reports on key performance metrics, including campaign performance, lead generation, conversion rates, and ROI Provides regular updates to the marketing team and key stakeholders, highlighting successes, challenges, and recommendations for improvement Stays abreast of industry trends, best practices, and emerging technologies to continually enhance demand generation strategies Other duties as assigned. Supervisory Responsibilities: Policy Adherence and Team Guidelines: Ensures that the team adheres to established policies and procedures outlined in the Race Communications Employee Handbook, promoting a culture of compliance and accountability in line with organizational standards. Strategic Training and Development: Leads the training and mentoring of new team members, ensuring they gain the essential skills and knowledge to perform their roles effectively and safely. Works proactively to develop a long-term training strategy for the team's growth and performance improvement. Cross-Functional Support and Compliance: Oversees employee support across various practices within the department, ensuring that issues are addressed in alignment with company policies, applicable laws, and organizational values. Manages conflicts and fosters collaboration across functions. Leadership in Goal Setting and Performance Management: Guides the team to achieve long-term goals by setting performance standards, motivating the team, and providing regular, actionable feedback to help team members achieve personal and organizational objectives. Payroll Compliance and Issue Resolution: Ensures that timecard submission is accurate, timely, and in compliance with payroll deadlines, while addressing any discrepancies or issues. Provides direction on resolving payroll matters and ensures the team is properly supported in this process. Training Needs Analysis and Professional Development: Identifies broader team training needs, working to implement programs that drive professional growth and elevate team skills, while ensuring development is in alignment with company objectives and future growth. Conflict Resolution and Team Dynamics: Manages interpersonal issues within the team by facilitating solutions-oriented approaches, resolving conflicts effectively, and maintaining a positive, high-performing work environment that supports collaboration and mutual respect. Resource Allocation and Goal Alignment: Ensures the team has the necessary tools, resources, and support to succeed. Manages resources effectively, tracking progress toward aligned objectives that support both individual team success and overarching company goals. Regulatory Compliance and Communication: Ensures the team complies with company policies, procedures, and regulatory requirements. Promotes open and transparent communication to maintain alignment and accountability across the team and department. Reporting and Strategic Adjustments: Reports team performance, project updates, and challenges to upper management, using data to recommend improvements or adjustments as necessary to meet organizational targets and improve overall team performance. Comprehensive Supervision and People Management: Takes a leadership role in the direct supervision of team members, including interviewing, hiring, and training employees. Plans, assigns, and directs work, ensuring performance evaluations, rewarding achievements, and disciplining where needed. Addresses complaints, resolves problems, and supports overall team dynamics. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

The Fiber Designer I is responsible for planning and designing fiber optic networks, ensuring efficient deployment of telecommunications infrastructure. This role involves collaboration with cross-functional teams and providing support during project implementation. | Candidates should have proven experience in fiber optic network design and CAD software. A bachelor's degree in a related field is preferred, along with strong communication skills and familiarity with industry standards. | 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The Fiber Designer 1 plays a key role in the planning and design of fiber optic networks, ensuring the efficient and effective deployment of telecommunications infrastructure contributing to the planning and design of fiber optic networks. Your role involves collaborating with cross-functional teams to gather project requirements, utilizing computer-aided design (CAD) software for detailed layouts. Keeping abreast of industry standards, you will ensure compliance in fiber network design, providing essential support to construction and installation teams during project implementation. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age Bachelor’s degree (B.A./B.S.) or equivalent education in a related field of study is preferred The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proven experience in fiber optic network design in telecommunications required Proven experience in CAD software for design purposes required Strong knowledge of fiber optic technologies, components, and industry standards preferred Familiarity with local and national regulations governing fiber optic network design is bonus One to three years of relevant experience preferred Ability to work with KMZ and KML files Familiarity with Google Earth Essential Duties and Responsibilities: Collaboration and Project Initiation: Collaborates with cross-functional teams to gather project requirements and specifications Design and Planning: Designs and plans fiber optic networks, considering factors such as capacity, scalability, and cost-effectiveness Utilizes computer-aided design using (CAD) and Vetro to create detailed fiber network layouts Exporting and importing data to CAD files, Vetro and Google Earth Utilizes ARC GIS for mapping Documentation and Compliance: Develops comprehensive project documentation, including detailed design drawings, specifications, and material lists Stays current with industry standards and best practices to ensure compliance in fiber network design Maintains up-to-date documentation and maps in accordance with field modifications Problem-Solving and Adaptation: Troubleshoots and resolves design-related issues, adapting plans as necessary to meet project goals Implementation Support: Collaborates with construction and installation teams to provide technical support during the implementation phase Project Management: Ensures adherence to project timelines and budgetary constraints Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.

Manage and track permitting, construction, and engineering documents, process billing and purchase requests, evaluate technical service requests, and communicate with field technicians to support telecommunications infrastructure projects. | High school diploma or GED, minimum one year office experience, advanced Excel proficiency, ability to interpret construction prints and fiber designs, US employment eligibility, and willingness to work onsite with some remote days. | Job Title: OSPAdministrative Assistant I Classification: Full-Time, Non-Exempt, At-Will Reports to: OSP Operations Manager Department: Construction and OSP Location: Hybrid: Tehachapi, CA. Location Status: Work will be primarily performed onsite at our office or remotely by telecommuting up to 2 days per week. Employee will utilize personal phone or internet services to perform telecommuting with reimbursement. Occasional travel to and work from other Race offices or other off-site locations may be required. 100% Company-Paid Medical and Dental Benefits Free Fiber Internet Service Who We Are: We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 20041994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose. Position Impact: The OSP (Outside Plant) Administrative Assistant I plays a crucial role in supporting the efficient operation of telecommunications infrastructure projects. Responsible for handling diverse administrative tasks, this position involves meticulous document management, tracking, and dissemination of critical information related to permitting, construction, and engineering documentation. The role extends to processing departmental billing, managing address records, and providing essential support in evaluating service requests and complaint tickets. Utilizing strong technical skills, including the interpretation of construction prints and fiber designs, this role troubleshoots issues in collaboration with field technicians, ensuring prompt resolution. Proficiency in Microsoft Excel and effective communication skills are pivotal for coordinating with internal and external stakeholders. The OSP Administrative Assistant 1 facilitates seamless project operations, contributing to the successful deployment and maintenance of outside plant telecommunications networks. Qualifications and Experience: Eligibility for US Employment without sponsorship Minimum of 18 years of age High School Graduate or GED is required Ability to work overtime, weekends, holidays, or off hours Minimum of one year working in an office setting Proven advanced proficiency in Excel Knowledge of AutoCAD, google earth a plus The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication Proficiency in Spanish Language a plus Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applications Functional use of common office equipment, computers, and office software Essential Duties and Responsibilities: Document Management and Processing: Tracks and files permitting, construction, and engineering documentation Processes invoice and creates Purchase Requests (PRs) Organizes, tracks, and disseminates permit information to appropriate individuals and locations Updates and maintains address records Uses intermediate to advanced skills in Microsoft Excel for spreadsheet management and joint pole database compliance Billing and Financial Operations: Processes and tracks departmental billing Communicates with other departments regarding billing matters Technical Evaluation and Troubleshooting: Reads and interprets construction prints, fiber designs, splice designs, maps, permits, etc. Evaluates service requests for new or un-engineered locations, determining feasibility and scope of work Evaluates complaint tickets and communicates information internally and externally Troubleshoots reported issues with field technicians, providing necessary information and troubleshooting guidance. Customer Service and Communication: Communicates permit information and restrictions to field technicians promptly Tracks, assigns, processes, and clears corrective actions provided by pole owners Other duties as assigned. Why Join Our Team: Join a tight-knit crew—no faceless corporation vibes here Growth potential: promotions and new challenges are part of our DNA Competitive base salary Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) Free fiber internet service for all employees living in our service area A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.