Quo

Architect, code, and own moderate to complex backend components while providing technical guidance and code reviews. | Strong experience with Typescript or object-oriented languages, observability tools, and writing maintainable code. | ABOUT THE ROLE As a Senior Backend Engineer at Quo, you will spend a majority of your time coding, architecting, and owning moderate to complex components. Beyond your technical work, you may also lead a small team or a project. You might also spend time providing technical guidance, code reviews, and design and delivering on small/medium size projects end-to-end. POTENTIAL AREAS OF FOCUS INCLUDE: * Leveraging AI and advanced technologies to help customers manage and derive insights from their data, optimizing the customer onboarding experience. * Empowering users to independently set up, manage, and scale their accounts with a seamless and compliant process. * Enhancing core messaging and calling features, improving customer data management, and optimizing the visibility of conversations and contacts. In any of these areas, you’ll have the opportunity to tackle impactful challenges and help build scalable backend systems that will support a growing user base. TECHNICAL STACK AND TOOLS: * Our backend is built on Node using Typescript. * We use Kubernetes on AWS to orchestrate our infrastructure setup and deployment. * The overall architecture is event-driven microservices with RabbitMQ at the center of it. * We use a variety of databases for different purposes: Postgres, Mongo, Elastic, and Redis. * Observability Tools: Datadog * Other Tools: Figma, Linear, Notion, and Slack ABOUT YOU * Strong experience with Typescript, or experience with object-oriented languages such as Java or C# and Javascript/Node. * Strong experience with observability tools, including metrics, structured logging and distributed tracing * You take ownership of your work and understand the importance of communication. You hold yourself to a high standard and help empower others to do the same. * You are intentional about how your work impacts customers, the community, and each other. You practice empathy, generosity, and thoughtfulness as you evaluate tradeoffs in pursuit of the best solution. * You are curious. You better seek to understand the ‘why’ behind things, so that you can better plan and build the ‘how’. You support your teammates and customers through the continuous pursuit of knowledge. You’re a lifelong learner. * Your code is a pleasure for your teammates to read and understand and you strive to ensure it is readable, testable, and maintainable.. When working in the codebase, you leave things better than you found them. COMPENSATION The annual base salary range for this position in New York City is $187,000 - $220,000 USD, plus equity and benefits. This range is designed to align with market rates in areas where we are actively recruiting across the United States of America. The range displayed reflects the target for new hire salaries, and within this range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process. Salary is just one component of Quo's total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Lead fraud prevention and compliance operations, managing teams and high-stakes cases to mitigate company risk. | 8+ years in fraud or compliance operations with 3+ years leadership and hands-on fraud tooling experience. | ABOUT THE ROLE We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo. This is not a siloed Compliance function. It sits at the intersection of Product, Engineering, Legal, Support, and carrier relationships and the person in this role will be expected to operate across all of them. You'll lead a team of Compliance specialists, manage our most critical external partnerships, and be the final decision-maker on the highest-stakes cases that come through our platform. You'll report directly to leadership and be a key voice in how Quo manages risk as we continue to grow. If you are passionate about building a fraud operations team at a high growth company, we want to hear from you! SOME OF THE THINGS YOU’LL DO: * Fraud Detection & Rule Management * Own the fraud strategy across our tooling, review queues and data pipelines * Work closely with the data team to build, test, and tune detection rules — balancing catch rate against false positive impact * Monitor queue performance daily and drive continuous improvement across automation and manual review workflows * Be the final call on complex, high-stakes cases — including compromised accounts, carrier-level violations, and high-value customer escalations * Apply a consistent, policy-anchored framework while maintaining the judgment to know when to extend grace and when to be firm * Regulatory Compliance * Maintain Quo's compliance posture across TCPA, A2P 10DLC, SHAFT content policy, STIR/SHAKEN, CCPA/CPRA, and evolving state-level telecom regulations * Stay current on carrier policy changes, regulatory updates, and industry developments — and translate them into operational action before they become issues * Own policy development, documentation, and enforcement across the platform * Conduct root cause analysis on escalated incidents and maintain Quo's standing as a trusted, proactive compliance partner * Team Leadership * Lead and develop a team of fraud investigators and compliance specialists * Set team priorities, run weekly syncs, conduct 1:1s, and own performance development * Make capacity planning decisions and advocate for headcount as volume requires it * Cross-Functional Alignment * Partner with Legal on regulatory inquiries, subpoena responses, and policy interpretation * Work with Product and Engineering on compliance-relevant features * Collaborate with Support and CS on customer-facing compliance communications and high-value account handling ABOUT YOU REQUIRED: * 8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years in a leadership role managing a team * Hands-on experience with fraud tooling (ideally Sift or comparable platforms) and data-driven rule management * Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance * Demonstrated ability to make high-quality decisions under uncertainty on complex, ambiguous cases * Strong written communication — you'll be corresponding with ecosystem partners, responding to regulatory inquiries, and setting the tone for customer communications * Experience managing BPO or distributed operations teams STRONGLY PREFERRED: * Direct experience in a telecom, CPaaS, or VoIP compliance context — or significant experience as a carrier or telephony ecosystem partner * Familiarity with SQL or data tools (Snowflake, dbt) for monitoring and investigation * Experience with content classification, AI-assisted fraud detection, or LLM-based tooling in a compliance workflow * Background working in a high-growth startup or scale-up environment where the program was still being built COMPENSATION The annual base salary range for this position is as follow, plus equity and benefits: * SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $198,000- $233,000 USD * All other US Locations: $178,000 - $210,000 USD * Canada: $175,000 - $206,000 CAD The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process. Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.

Define and drive AI developer experience strategy to optimize CI/CD pipelines and lifecycle automation for improved productivity and reliability. | 8+ years software engineering with 3+ years in developer productivity or platform engineering, proficiency in modern languages, and experience with AI-assisted workflows and large-scale tooling. | ABOUT THE ROLE We're looking for a Senior AI Developer Experience Engineer to accelerate the AI tooling transformation that enables our teams to build, test, and ship with speed and confidence. You'll treat developer experience as a product - defining the strategy, driving platform adoption, and delivering measurable improvements to productivity, quality, and reliability across the software development lifecycle. This is a high-impact individual contributor role. You'll partner with senior engineering leaders across the organisation, influence standards and tooling decisions, and champion platform-first thinking - turning developer pain points into durable, scalable solutions that benefit hundreds of engineers. SOME OF THE THINGS YOU'LL DO: * Define and drive DevEx strategy across engineering organizations, partnering with senior leaders to align investments with business priorities * Design, implement, and optimise CI/CD pipelines and lifecycle automation platforms * Build developer tools and automation to simplify and expedite the software development lifecycle from requirements through release * Define and promote golden paths for building, deploying, and operating services * Reduce tooling fragmentation through consolidation, strong defaults, and principled standardisation * Identify and eliminate friction across build, test, deployment, and operations workflows * Improve and maintain core infrastructure across multi-cloud and hybrid environments * Collaborate with cross-functional teams to drive best practices in reliability, testability, and performance * Represent DevEx strategy in senior technical forums and drive engineering culture improvements * Iterate on evaluation frameworks that keep automation, AI-assisted tooling, and coding agents reliable and aligned with sound software engineering practices ABOUT YOU * 8+ years of professional software engineering experience, with at least 3 years focused on developer productivity, platform engineering, or internal tooling * Strong hands-on coding skills in one or more modern languages such as Python, Go, Java, TypeScript, Kotlin, or Swift * Deep experience with CI/CD systems, build infrastructure, testing frameworks, and deployment automation * Demonstrated ability to influence engineering practices across multiple teams or organisations * Exposure to AI-assisted engineering workflows, coding agents, or LLM evaluation pipelines * Experience improving developer productivity at a company with hundreds or thousands of engineers * Experience identifying, measuring, and systematically eliminating friction in the software development lifecycle * Ability to balance standardisation with developer autonomy - knowing when to enforce defaults and when to empower teams * Proven track record of translating technical strategy into measurable outcomes * Experience operating critical systems with high reliability, observability, and availability requirements * Clear and effective communication skills with the ability to engage both technical and leadership audiences NICE TO HAVE: * Experience building and scaling internal developer platforms as products (e.g., Backstage or similar portals) * Experience with application lifecycle management or automation at enterprise scale * Passion for engineering excellence and a track record of raising the technical bar across teams COMPENSATION The annual base salary range for this position is as follow, plus equity and benefits: * SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $187,000 - $220,000 USD * All other US Locations: $169,000 - $198,000 USD * Canada: $172,000 - $202,000 CAD The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process. Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.