Quest Diagnostics

Manage regional asset, order, and reporting processes while leading a team responsible for capital acquisitions, inventory control, and continuous improvement. | Requires a bachelor’s degree and at least five years of experience in asset management, supply chain, or a related field; Lean Six Sigma certification is preferred. | Supply Chain Operations Support Manager (Asset Management) - Clifton, NJ, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $88,770 - $159,830 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: •    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours •    Best-in-class well-being programs •    Annual, no-cost health assessment program Blueprint for Wellness® •    healthyMINDS mental health program •    Vacation and Health/Flex Time •    6 Holidays plus 1 "MyDay" off •    FinFit financial coaching and services •    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service •    Employee stock purchase plan •    Life and disability insurance, plus buy-up option •    Flexible Spending Accounts •    Annual incentive plans •    Matching gifts program •    Education assistance through MyQuest for Education •    Career advancement opportunities •    and so much more! Manage and support all Supply Chain-related processes that support a region or regions. Oversee support staff that will assist the region/regions with the daily material operations, which will include supply order management, analytics, local agreements, Asset Mgmt, and reporting support in accordance with all Materials and Services Management Policies and Procedures. RESPONSIBILITIES * Comply with all applicable and current Human Resources, Internal Audit, Compliance, College of American Pathologists (CAP), Occupational Safety and Health Administration (OSHA), Finance, and Materials and Services Management regulations, policies, and procedures, as well as any other deemed applicable policies. * Lead and manage a team of 10 direct and indirect reports, overseeing training, workflow, conducting performance reviews, and fostering professional development to ensure operational excellence in Asset Management. * Direct the team's daily operations, including the accurate and timely processing of capital acquisitions, asset tagging, physical inventories, equipment transfers, and disposals. * Develop and implement continuous improvement initiatives using Lean Six Sigma methodologies to streamline asset management processes, enhance efficiency, and reduce operational costs. * Oversee the management of the asset registry in our EAM (Enterprise Asset Management) system and ERP, ensuring data integrity for all lab equipment and associated service contracts. * Champion the integration of technology, automation, and AI to transform the Asset Management program from a reactive to a predictive and strategic function. * Support efforts to maintain accurate data by facilitating and documenting asset changes (capital acquisitions, tagging, inventory, transfers, sales, disposals, and tagging) and service contract renewals. * Drive the service contract renewal process by guiding the team in verifying asset status, requesting supplier quotes, and completing all necessary documentation to prevent lapses in service. * Collaborate with Operations, Engineering, Procurement, Finance, Accounting, and Supply Chain to identify and realize cost savings. * Act as the primary escalation point and liaison between the Asset Management team, laboratory stakeholders, Procurement, and the Purchasing Operations Center (POC) to resolve complex procurement and supply chain issues. * Resolve invoice discrepancies in conjunction with Accounts Payable, the POC, and appropriate Contract Managers. * Manage open requisitions and purchase orders in conjunction with the region materials teams. * Provide robust analytical oversight, managing the team's reporting on key performance metrics, inventory levels, and savings initiatives for regional and national leadership. Perform other duties as required. QUALIFICATIONS Required Work Experience: * Minimum of five (5) years’ experience in Asset Management, Supply Chain Management, Engineering, Materials, Warehousing, Purchasing, Operations, or equivalent. Preferred Work Experience: * Knowledge of Laboratory operations preferred. * Knowledge of Six Sigma process or certification is preferred. Skills:   * Leadership. Communication, analytical thinking Education * Bachelor’s degree (B.A. or B.S. degree) or equivalent combination of education and/or work experience (Required) Licenses and Certifications * Lean Six Sigma Certification (Preferred) Work Requirements * Travel Required upto 25% Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead strategic initiatives to drive revenue growth and margin improvement while overseeing client onboarding and operational excellence. | Minimum 6 years customer service experience with 3 years people management and proficiency in Lean Six Sigma and project management. | About Department: Customer Solutions  The Customer Solutions department in Quest Diagnostics is responsible for enhancing customer satisfaction, enable sustainable business growth, and contribute to better healthcare outcomes supporting customers covering 20 states and a wide variety of geographies. The department also supports commercial growth through expert services, seamless customer onboarding, service issue resolution, client account set up, customer long term relationship management, and the successful implementation and lifecycle management of diagnostic lab testing, software, and workflows.  With a strong emphasis on financial margin optimization, this department applies systems thinking, data analytics, digitization to identify improvement opportunities, drive evidence-based decision-making, and ensure high-impact service delivery. Lean Six Sigma methodologies are leveraged to lead continuous improvement, promote process standardization, and implement automation initiatives that increase efficiency, scalability, and consistency across operations.  About Position:  We are seeking a highly analytical and results-driven Senior Manager, Customer Solutions with strong discipline to lead strategic initiatives focused on revenue growth opportunities and margin improvement within the Customer Solutions Department. What distinguishes this senior leadership role is a heavy emphasis on strategy execution—taking complex business challenges from concept through to scalable implementation. This role is ideal for a strong leader who can guide the team on problem solving with a Continuous Improvement mindset who leverages advanced project management, business analysis, and data-driven insights to drive operational excellence while delivering a world class customer service. As a key influencer and change agent, you will partner extensively across cross-functional teams—including Commercial, Billing, Laboratory Operations, IT, Patient Services, and Health Plans—to deliver seamless solutions that support regional growth strategies, lead field support with Customer Solutions Resources, ultimately implementing strategies that elevate the Customer Experience, improve outcomes, and drive long-term customer loyalty. The Sr. Manager is largely remote but must reside within the US. Ideally, the Sr. Manager will reside near a major Quest hub, including Lenexa, KS, St. Louis, MS, Cincinnati, OH, Denver, CO, and Wood Dale, IL. RESPONSIBILITIES Duties and Responsibilities * Strategically lead both internal and external facets of the new client onboarding end to end journey; continuously adapt the start-up framework to balance client-specific flexibility with critical financial guardrails to maximize customer satisfaction while also maintaining KPIs and protecting operating margins.  * Establish dynamic KPIs to address evolving business needs and architect robust strategy execution plans to ensure the profitable, seamless integration of large, complex deals * Oversee standard and complex onboarding of accounts, Problem Resolution functions, Customer retention activities and acts as Customer Advocate for process improvement and transformation change management in all aspects of operations.  * Oversee and guide team on large complex client integrations & onboardings while finding opportunities for digital transformation, operational excellence and customer satisfaction, at times directly lead them as needed.  * Partner with the Commercial Sales team, Client Services, Billing, IT ,and all laboratory operations to  Logistics to establish relationships and problem-solving processes that are seamless to the external customer. * Develop strategies, utilizing Lean Six Sigma methodologies where applicable, to address chronic problems to facilitate permanent end to end resolution. * Accountable for written client communication. Including but not limited to: drafting, editing, ensuring compliance review, distribution, and correspondence filing when necessary * Ensure compliance with the established quality system and actively participate in monitoring, corrective action and its effectiveness * Develop, coach and mentor the Customer Solution function(s) and provide general supervision to ensure all tasks are completed accurately and on a timely basis.  * Ensure individual compliance with all company policies and government regulations. * Participate on National Customer solutions best practice teams and implement best practices.  * Provide oversight for client visits. * Provide onsite resources for new account customer onboarding, existing customer in-service activities and at-risk mitigation processes. * Provide assistance with Regional Commercial post-Sales Academy training program. * Develop and ensure delivery of client specific quality reports. * Oversee the at-risk process to reduce account attrition (linking business unit with Sales and Corporate). * Provide support for RFP and bid proposal processes. * Align with Health Plan leadership to resolve grievances and implement required plan changes. * Support the Customer Business Review process for key customers providing support as required. * Oversee staff that executes customer reviews and analysis of account problems and expedites their resolution; establish practices to support Commercial representatives with managing their account activity, problem resolution, and prospective monitoring of key accounts.  * Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.   QUALIFICATIONS Required Work Experience  * 6+ years of professional experience in customer service environments, with a proven track record of managing team KPIs and resolving complex operational issues. * 3+ years of direct people management and team leadership experience. * 3+ years of direct, executive-level customer-facing experience.  * 3+ years leading operational excellence, change management, and large-scale transformation or digitization initiatives. Practical application & knowledge of Lean Six Sigma principles to drive workflow optimizations.  * Comprehensive, global understanding of clinical laboratory business models and their service delivery requirements to be able to work with large health systems, hospital, clinical customers. * Prior proven program/project management experience to lead complex end to end projects delivering measurable results is required. PMP knowledge is required. PMP certification is strongly preferred.  * Proven ability to translate Power BI/Tableau dashboard insights into clear, actionable direction that guides frontline teams, optimizes workflows, and drives strategic decisions  * Strong understanding linking operational metrics to financial P&L performance. * Proven ability to influence stakeholders and drive organizational change * Exceptional communication, writing, and presentation skills to convey complex issues clearly to client leadership. * Strong ability to work collaboratively across diverse, cross-functional, and virtual team environments.   Strongly Preferred Qualifications * PMP Certification. * Lean Six Sigma Green/Black Belt certification. * A proven track record of successfully implementing Kaizens or process-improvement frameworks. * AI & Digital Innovation- Proven prior experience leveraging and deploying modern AI tools and data analytics platforms to automate tasks and drive operational efficiency. * Bachelor's Degree in Life Science, Business, Customer Relations, IT, or another related field. * Quest experience preferred   Work Environment: Travel Up to 25%

Lead and manage creative projects and teams to develop engaging content and maintain brand consistency. | Experience in creative management, strong portfolio, project management skills, and proficiency with creative tools. | About the Role We are seeking a talented, strategic, and creative Creative Manager to lead and support creative initiatives across the organization. This role is ideal for an experienced creative professional who can combine strong leadership, creative direction, project management, and collaboration skills to develop engaging content and maintain a consistent brand presence. The Creative Manager will work closely with internal teams and stakeholders to transform ideas into compelling creative projects across digital, marketing, branding, social media, and other communication channels. Key Responsibilities Lead creative projects from concept through completion. Develop and maintain creative strategies aligned with organizational goals. Manage and guide creative team members, freelancers, and external partners as needed. Review creative concepts, designs, written content, campaigns, and other deliverables. Establish and maintain brand standards and visual consistency. Collaborate with marketing, communications, product, and leadership teams. Develop creative briefs, project timelines, and production plans. Manage multiple projects while meeting deadlines and quality standards. Provide constructive feedback and creative direction. Identify emerging creative trends, technologies, and opportunities. Help develop innovative campaigns and content for digital and traditional platforms. Monitor project progress, budgets, and priorities. Present creative concepts and recommendations to stakeholders and leadership. Continuously improve creative processes and workflows. Qualifications Bachelor's degree in Marketing, Communications, Design, Fine Arts, or a related field preferred. Proven experience in creative management, creative direction, marketing, branding, or a related discipline. Strong portfolio demonstrating creative thinking and high-quality work. Excellent written, verbal, presentation, and interpersonal communication skills. Strong project-management and organizational abilities. Ability to manage multiple priorities in a fast-paced environment. Experience working collaboratively with cross-functional teams. Strong understanding of branding, digital content, social media, and creative production. Proficiency with commonly used creative and collaboration tools. Strong attention to detail and problem-solving skills. Ability to work independently while maintaining effective communication in a remote environment. Preferred Skills Creative leadership and team management Brand development and storytelling Digital marketing and content strategy Social media creative developmentCampaign development Project and deadline management Presentation and stakeholder management Creative software and digital collaboration platforms Trend analysis and innovative thinking Compensation Base Salary: $125,000–$135,000 annually, depending on experience, qualifications, and role scope. Annual Bonus: Typically 10–20% of base salary , based on applicable performance and company criteria. Benefits Eligible employees may receive a comprehensive benefits package that includes: 401(k) retirement plan Health insurance Dental insurance Vision insurance Life insurance Annual performance bonus opportunities Remote and hybrid work flexibility Benefits and eligibility may vary based on employment status and applicable company policies. Work Schedule Both full-time and part-time opportunities are available. Employees may work fully remotely or in a hybrid arrangement , depending on business needs and the position. Applicant Eligibility This opportunity is available to applicants located in the United States only . Candidates must be authorized to work in the USA. #J-18808-Ljbffr