Quest Diagnostics

Lead and manage creative projects and teams to develop engaging content and maintain brand consistency. | Experience in creative management, strong portfolio, project management skills, and proficiency with creative tools. | About the Role We are seeking a talented, strategic, and creative Creative Manager to lead and support creative initiatives across the organization. This role is ideal for an experienced creative professional who can combine strong leadership, creative direction, project management, and collaboration skills to develop engaging content and maintain a consistent brand presence. The Creative Manager will work closely with internal teams and stakeholders to transform ideas into compelling creative projects across digital, marketing, branding, social media, and other communication channels. Key Responsibilities Lead creative projects from concept through completion. Develop and maintain creative strategies aligned with organizational goals. Manage and guide creative team members, freelancers, and external partners as needed. Review creative concepts, designs, written content, campaigns, and other deliverables. Establish and maintain brand standards and visual consistency. Collaborate with marketing, communications, product, and leadership teams. Develop creative briefs, project timelines, and production plans. Manage multiple projects while meeting deadlines and quality standards. Provide constructive feedback and creative direction. Identify emerging creative trends, technologies, and opportunities. Help develop innovative campaigns and content for digital and traditional platforms. Monitor project progress, budgets, and priorities. Present creative concepts and recommendations to stakeholders and leadership. Continuously improve creative processes and workflows. Qualifications Bachelor's degree in Marketing, Communications, Design, Fine Arts, or a related field preferred. Proven experience in creative management, creative direction, marketing, branding, or a related discipline. Strong portfolio demonstrating creative thinking and high-quality work. Excellent written, verbal, presentation, and interpersonal communication skills. Strong project-management and organizational abilities. Ability to manage multiple priorities in a fast-paced environment. Experience working collaboratively with cross-functional teams. Strong understanding of branding, digital content, social media, and creative production. Proficiency with commonly used creative and collaboration tools. Strong attention to detail and problem-solving skills. Ability to work independently while maintaining effective communication in a remote environment. Preferred Skills Creative leadership and team management Brand development and storytelling Digital marketing and content strategy Social media creative developmentCampaign development Project and deadline management Presentation and stakeholder management Creative software and digital collaboration platforms Trend analysis and innovative thinking Compensation Base Salary: $125,000–$135,000 annually, depending on experience, qualifications, and role scope. Annual Bonus: Typically 10–20% of base salary , based on applicable performance and company criteria. Benefits Eligible employees may receive a comprehensive benefits package that includes: 401(k) retirement plan Health insurance Dental insurance Vision insurance Life insurance Annual performance bonus opportunities Remote and hybrid work flexibility Benefits and eligibility may vary based on employment status and applicable company policies. Work Schedule Both full-time and part-time opportunities are available. Employees may work fully remotely or in a hybrid arrangement , depending on business needs and the position. Applicant Eligibility This opportunity is available to applicants located in the United States only . Candidates must be authorized to work in the USA. #J-18808-Ljbffr

Lead new solution development and life cycle management through cross-functional collaboration and strategic execution. | At least 5 years healthcare experience with preference for marketing and product management, bachelor's degree required, MBA preferred. | Leads new solution development and life cycle management for sub-segment through a cross-functional team. Advocates and prioritizes business cases to the segment Product Director and wins support to execute strategies through Marketing and the value-delivery organization. Shape the direction of the products and solutions trajectory with regular annual planning. Collaborate with cross-functional teams to define and execute product strategies through concepting, scoping, and go-to-market phases aligning with business objectives.  Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Oversee Idea to Market and R&D life cycles to improve organizational efficiency and customer satisfaction. | At least 4 years leading projects in matrixed organizations with knowledge of R&D life cycles and PMP certification within one year. | This role focuses on core project management methodologies tailored to the PMO’s oversight of Idea to Market (I2M) and R&D life cycles. The Senior Project Manager applies project management principles, processes, and tools to ensure the organization is efficient and effective in the delivery of its services, solutions, and processes, ultimately improving customer satisfaction and employee engagement. This professional will work in a near-site/mostly remote capacity and must be located near one of our major facilities anywhere in the US: Chantilly, VA Secaucus, NJ Norristown, PA Marlborough, MA Tucker, GA Miami, FL Tampa, FL San Juan Capistrano, CA Lewisville, TX Schaumburg, IL Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead strategic initiatives to improve client onboarding, service solutions, and revenue growth through cross-functional collaboration. | Bachelor's degree with 5-7 years project management and business analysis experience in healthcare or laboratory services, plus proficiency in data visualization and medical data standards. | We are seeking a highly analytical and results-driven Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data.  In this role, you will be a key influencer, change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for delighted end to end customer experience.  This is a remote opportunity however the incumbent must reside in a commutable distance to one of our Major labs in Kansas (Lenexa Lab), Missouri (St Louis Lab), Colorado (Denver Lab), Ohio (Cincinnati Lab), Indiana (Indianapolis Lab), Illinois (Wood Dale Lab, Schaumburg Lab)   No Sponsorship available.    Pay Range: $80,000 - $100,000/ year, 5% Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead cross-functional projects to improve customer experience and operational efficiency through data-driven continuous improvement. | Requires 5-7 years project management/business analysis in healthcare or lab services with strong data and stakeholder management skills. | Description We are seeking a highly analytical and results-driven Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data. In this role, you will be a key influencer, change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for delighted end to end customer experience. This is a remote opportunity however the incumbent must reside in a commutable distance to one of our Major labs in Kansas (Lenexa Lab), Missouri (St Louis Lab), Colorado (Denver Lab), Ohio (Cincinnati Lab), Indiana (Indianapolis Lab), Illinois (Wood Dale Lab, Schaumburg Lab) No Sponsorship available. Pay Range: $80,000 - $100,000/ year, 5% Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time Responsibilities Project Management & Ownership: • Lead large, cross-functional projects from initiation to successful completion with full accountability for results example- client facing integrations, process improvement projects, revenue enhancement project. • Define and manage project scope, timelines, resources, dependencies, risks, and budgets. • Develop and maintain documentation such as Project Charters, Gantt charts, and weekly status reports. • Manage & improve end to end customer solutions including end to end customer experience. • Troubleshoot to find true root cause for client/business related issues and serve as a liaison between the client and internal functions (sales, lab, billing, logistics, IT). Stakeholder Engagement & Communication: • Identify and manage stakeholders across all functions and levels of the organization. • Establish clear communication plans and ensure timely, transparent updates to all parties. • Present findings, project updates, and recommendations to leadership using data to influence and support decisions. Business Analysis & Insights: • Conduct end-to-end business analysis, including current state assessments, gap analysis, customer pain points, inefficiencies, improvement opportunities, process mapping, and future-state recommendations using digital tools. • Drive stakeholder alignment and decision-making through data and structured analysis. • Leverage tools like Power BI, Tableau, Alteryx, or Excel to extract, transform, and analyze large datasets. • Leverage medical terminology, EMR workflows, and HL7 data standards to diagnose process bottlenecks and drive digital optimization initiatives. • Develop dashboards/visual reports to communicate trends, performance indicators, and operational insights. • Use insights to guide strategy, track project KPIs/measure of success, and support proactive issue resolution. • Perform root cause analysis (RCA) using data trends and statistical tools to drive problem-solving and process enhancements. Continuous Improvement & Problem Solving: • Apply Lean, Six Sigma, and other continuous improvement tools to streamline processes, reduce inefficiencies and improve • Use structured RCA techniques (5 Whys, Fishbone, Pareto) to investigate and resolve recurring service or operational issues. • Collaborate with cross-functional teams to design, implement, and monitor corrective action plans. Coaching & Leadership: • Mentor team members on project management and business analysis tools and methodologies. • Promote a culture of customer-centricity, data-driven decision-making, and continuous improvement. • Manage other responsibilities as required by evolving business needs. Qualifications • Bachelor’s degree in Business, Healthcare Administration, IT or related field. • 5–7 years of experience in project management and business analysis within healthcare, or laboratory services domain. • Experience utilizing medical terminology, EMR workflows, and HL7 data standards to diagnose process bottlenecks and drive digital optimization initiatives. • Hands on experience in one of the data analysis and visualization- Power BI, Tableau, Alteryx, Smartsheet’s. • High proficiency in Excel and PowerPoint; ability to translate data into actionable insights and narratives with a visual story telling approach to present to leadership. • Demonstrated customer facing experience with stakeholder engagement and cross-functional collaboration. Preferred Qualifications/knowledge: • Certifications such as PMP, CBAP, Lean Six Sigma is preferred. • End to end client onboarding experience in medical or clinical laboratory environments preferred. • Familiarity with lab regulations (CLIA, CAP, HIPAA), CRM or ticketing systems like Sales Force. • Quest Diagnostics order to cash experience including lab billing knowledge is a plus. Core Skills: • Project Management – Organized, results-driven leader capable of owning project delivery from end to end. • Business Analysis – Excellent at gathering client/project requirements, analyzing workflows, and translating needs into clear documentation and solutions. • Data & Insights – Ability to work with large datasets to identify trends, issues, and opportunities, and to present them in a compelling, actionable way. • Customer Focus – Committed to delivering excellent service and improving the customer onboarding and support experience. • Collaboration – Effective cross-functional communicator and problem solver who thrives in a team-oriented environment. • Time Management & Prioritization – Strong multitasker who can meet deadlines in a fast-paced, evolving setting. • Problem Solving – Skilled in RCA, able to co-create solutions with internal teams to fix recurring issues and improve future performance. • Analytical Thinking – Comfortable using data, logic, and systems thinking to solve problems and drive improvements. • Emotional Intelligence - Strong interpersonal awareness, empathy, and communication skills to influence stakeholders, navigate team dynamics and resolve conflict constructively without direct authority