Quest Diagnostics

Lead account-based marketing strategies to drive new account acquisitions and partner with sales to advance pipeline. | Bachelor's degree and 8-12+ years B2B marketing experience focused on ABM and health system dynamics with proficiency in Demandbase and Eloqua. | Quest Diagnostics is a leading provider of diagnostic testing, information, and services that help patients and physicians make informed healthcare decisions. We are seeking a Senior Marketing Manager, Health Systems Marketing to support commercial growth initiatives through well-coordinated B2B marketing programs. We are seeking a commercially-minded marketing leader to own account-based marketing for new account acquisitions across our target health system accounts. This role sits at the intersection of marketing and sales, acting as a true co-owner of account outcomes alongside health system sales reps, not just a program supporter. The ideal candidate brings both strategic marketing vision and hands-on execution, leads the sales team’s efforts in tandem with marketing deployments, and continuously raises the bar on what ABM can do for our health system business. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Oversee Idea to Market and R&D life cycles to improve organizational efficiency and customer satisfaction. | At least 4 years leading projects in matrixed organizations with knowledge of R&D life cycles and PMP certification within one year. | This role focuses on core project management methodologies tailored to the PMO’s oversight of Idea to Market (I2M) and R&D life cycles. The Senior Project Manager applies project management principles, processes, and tools to ensure the organization is efficient and effective in the delivery of its services, solutions, and processes, ultimately improving customer satisfaction and employee engagement. This professional will work in a near-site/mostly remote capacity and must be located near one of our major facilities anywhere in the US: Chantilly, VA Secaucus, NJ Norristown, PA Marlborough, MA Tucker, GA Miami, FL Tampa, FL San Juan Capistrano, CA Lewisville, TX Schaumburg, IL Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead strategic initiatives to improve client onboarding, service solutions, and revenue growth through cross-functional collaboration. | Bachelor's degree with 5-7 years project management and business analysis experience in healthcare or laboratory services, plus proficiency in data visualization and medical data standards. | We are seeking a highly analytical and results-driven Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data.  In this role, you will be a key influencer, change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for delighted end to end customer experience.  This is a remote opportunity however the incumbent must reside in a commutable distance to one of our Major labs in Kansas (Lenexa Lab), Missouri (St Louis Lab), Colorado (Denver Lab), Ohio (Cincinnati Lab), Indiana (Indianapolis Lab), Illinois (Wood Dale Lab, Schaumburg Lab)   No Sponsorship available.    Pay Range: $80,000 - $100,000/ year, 5% Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead cross-functional projects to improve customer experience and operational efficiency through data-driven continuous improvement. | Requires 5-7 years project management/business analysis in healthcare or lab services with strong data and stakeholder management skills. | Description We are seeking a highly analytical and results-driven Project Manager to lead strategic initiatives focused on client onboarding, service solutions, end to end customer experience, and revenue growth in Customer Solutions Department. This role is ideal for a strong problem solver with Continuous Improvement mindset who excels at project management and analysis capabilities to lead cross functional projects, solve complex problems, deliver insights from data. In this role, you will be a key influencer, change agent, partnering across cross-functional teams—including Customer Solutions, Laboratory Operations, Logistics, IT, and Commercial, Patient Services, Logistics, etc. to deliver seamless, scalable solutions for delighted end to end customer experience. This is a remote opportunity however the incumbent must reside in a commutable distance to one of our Major labs in Kansas (Lenexa Lab), Missouri (St Louis Lab), Colorado (Denver Lab), Ohio (Cincinnati Lab), Indiana (Indianapolis Lab), Illinois (Wood Dale Lab, Schaumburg Lab) No Sponsorship available. Pay Range: $80,000 - $100,000/ year, 5% Bonus Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: · Medical/Prescription Drugs · Dental · Vision · Flexible Spending Accounts (FSAs) · Supplemental Health Plans · 401(k) Plan – Company match dollar-for-dollar up to 5% · Employee Stock Purchase Plan (ESPP) · Supplemental Life Insurance · Dependent Life Insurance · Short- and Long-Term Disability buy-up · Blueprint for Wellness · Emotional Well-Being Resources · Educational Assistance · Paid time off / Health Time Responsibilities Project Management & Ownership: • Lead large, cross-functional projects from initiation to successful completion with full accountability for results example- client facing integrations, process improvement projects, revenue enhancement project. • Define and manage project scope, timelines, resources, dependencies, risks, and budgets. • Develop and maintain documentation such as Project Charters, Gantt charts, and weekly status reports. • Manage & improve end to end customer solutions including end to end customer experience. • Troubleshoot to find true root cause for client/business related issues and serve as a liaison between the client and internal functions (sales, lab, billing, logistics, IT). Stakeholder Engagement & Communication: • Identify and manage stakeholders across all functions and levels of the organization. • Establish clear communication plans and ensure timely, transparent updates to all parties. • Present findings, project updates, and recommendations to leadership using data to influence and support decisions. Business Analysis & Insights: • Conduct end-to-end business analysis, including current state assessments, gap analysis, customer pain points, inefficiencies, improvement opportunities, process mapping, and future-state recommendations using digital tools. • Drive stakeholder alignment and decision-making through data and structured analysis. • Leverage tools like Power BI, Tableau, Alteryx, or Excel to extract, transform, and analyze large datasets. • Leverage medical terminology, EMR workflows, and HL7 data standards to diagnose process bottlenecks and drive digital optimization initiatives. • Develop dashboards/visual reports to communicate trends, performance indicators, and operational insights. • Use insights to guide strategy, track project KPIs/measure of success, and support proactive issue resolution. • Perform root cause analysis (RCA) using data trends and statistical tools to drive problem-solving and process enhancements. Continuous Improvement & Problem Solving: • Apply Lean, Six Sigma, and other continuous improvement tools to streamline processes, reduce inefficiencies and improve • Use structured RCA techniques (5 Whys, Fishbone, Pareto) to investigate and resolve recurring service or operational issues. • Collaborate with cross-functional teams to design, implement, and monitor corrective action plans. Coaching & Leadership: • Mentor team members on project management and business analysis tools and methodologies. • Promote a culture of customer-centricity, data-driven decision-making, and continuous improvement. • Manage other responsibilities as required by evolving business needs. Qualifications • Bachelor’s degree in Business, Healthcare Administration, IT or related field. • 5–7 years of experience in project management and business analysis within healthcare, or laboratory services domain. • Experience utilizing medical terminology, EMR workflows, and HL7 data standards to diagnose process bottlenecks and drive digital optimization initiatives. • Hands on experience in one of the data analysis and visualization- Power BI, Tableau, Alteryx, Smartsheet’s. • High proficiency in Excel and PowerPoint; ability to translate data into actionable insights and narratives with a visual story telling approach to present to leadership. • Demonstrated customer facing experience with stakeholder engagement and cross-functional collaboration. Preferred Qualifications/knowledge: • Certifications such as PMP, CBAP, Lean Six Sigma is preferred. • End to end client onboarding experience in medical or clinical laboratory environments preferred. • Familiarity with lab regulations (CLIA, CAP, HIPAA), CRM or ticketing systems like Sales Force. • Quest Diagnostics order to cash experience including lab billing knowledge is a plus. Core Skills: • Project Management – Organized, results-driven leader capable of owning project delivery from end to end. • Business Analysis – Excellent at gathering client/project requirements, analyzing workflows, and translating needs into clear documentation and solutions. • Data & Insights – Ability to work with large datasets to identify trends, issues, and opportunities, and to present them in a compelling, actionable way. • Customer Focus – Committed to delivering excellent service and improving the customer onboarding and support experience. • Collaboration – Effective cross-functional communicator and problem solver who thrives in a team-oriented environment. • Time Management & Prioritization – Strong multitasker who can meet deadlines in a fast-paced, evolving setting. • Problem Solving – Skilled in RCA, able to co-create solutions with internal teams to fix recurring issues and improve future performance. • Analytical Thinking – Comfortable using data, logic, and systems thinking to solve problems and drive improvements. • Emotional Intelligence - Strong interpersonal awareness, empathy, and communication skills to influence stakeholders, navigate team dynamics and resolve conflict constructively without direct authority

Lead strategic and operational management of a high-volume omnichannel patient contact center to optimize patient satisfaction and service delivery. | Bachelor's degree and 8-10+ years in contact center operations with 5 years senior leadership, healthcare experience, and managing large-scale omnichannel operations required. | The Director of Patient Customer Service Operations Support is responsible for leading the strategic and operational backbone of a high-volume, omnichannel patient contact center. This role oversees workforce management, quality assurance, training and development, performance analytics, and continuous improvement initiatives to ensure exceptional patient experiences across all channels (phone, chat, email, and digital platforms). This leader partners cross-functionally to align operational capabilities with organizational goals, optimize efficiency, and drive measurable improvements in patient satisfaction, access, and service delivery. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead and manage large cross-functional projects to deliver new capabilities in a new market, managing scope, timeline, and budget. | 12+ years in laboratory, biopharma, or diagnostic industry project delivery, BS/BA degree, travel 20-30%, strong communication and critical thinking skills. | Job Description This position is responsible for leading the execution of a large cross functional internal project that will enable/create new capabilities for a new market. They will be responsible for managing the scope, timeline, and budget for the overall project to ensure that we are able to deliver and compete in a new market. This will include managing deliverables from internal teams and escalating at appropriate times to ensure that timelines are met, scope is managed to meet the intended goal, and the budget is not exceeded. Pay Range: $175,000 - $190,000 / year Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offer ed may include: • Medical/Prescription Drugs • Dental • Vision • Flexible Spending Accounts (FSAs) • Supplemental Health Plans • 401(k) Plan – Company match dollar-for-dollar up to 5% • Employee Stock Purchase Plan (ESPP) • Supplemental Life Insurance • Dependent Life Insurance • Short- and Long-Term Disability buy-up • Blueprint for Wellness • Emotional Well-Being Resources • Educational Assistance • Paid time off / Health Time • Variable Compensation Plans • Sales Incentive Plans Responsibilities • Lead the successful execution of large, complex projects that create and deliver new capabilities or value propositions to Quest diagnostics. • Create Project plan and meeting cadence that supports the successful implementation of a specific objective or set of objectives. • Create urgency with responsible execution partners/functions as well as ensure complete thinking about process impacts that the new capability will impart on existing functions. • Manage the budget for the project to ensure performance against budget is consistent with business goals. In the event that there are changes or updates, responsible for updating budget and ensuring executive leadership approval is attained as well as ensuring operational support for the changes. • Proactively engage in defining and redefining scope of the project to ensure that business objectives will be achieved and positive NPV will be delivered to the business. • Deliver project within the agreed timeline. This will require indirectly managing and influencing cross functional partners to deliver and also escalating at appropriate times when timelines or deliverables are being compromised in a way that jeopardizes the NPV or business objectives originally conceived with the project. • Think critically about business and business practice to ensure that it is legally compliant and also operationally optimized to deliver better than industry standard solutions Qualifications Required Work Experience: • 12+ years of experience in laboratory, biopharma, and/or diagnostic industry delivering significant, complex projects Preferred Work Experience • 7+ years of experience in a similar role in a contract research organization. Physical And Mental Requirements • Office work and periodic travel Knowledge • Highly Skilled user of Microsoft Office suite and other computer-based applications. Skills • Critical thinking and problem-solving skills • Quantitatively-inclined • Strong/expert communications Required • Travel between 20-30% • BS or BA from an accredited university Preferred • MBA or MS About The Team Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Lead and manage the Southwest regional logistics operations, develop strategy, oversee performance, manage a large team, and drive continuous improvement and cost excellence. | Bachelor’s degree required, 10+ years of progressive managerial experience in supply chain or logistics leadership, strong strategic and operational skills, and ability to manage a dispersed team with significant travel. | Job Description Quest Diagnostics' Logistics teams provide transport of specimens for over 33 million patients a year at Quest Diagnostics. The Senior Director of Logistics - Southwest Region partners with functional leaders in the Southwest region to ensure seamless transport of patient specimens. The Senior Director of Logistics will be responsible for the daily operations for the Southwest regional business. This role sets the strategy in alignment with the region and national logistics team. It partners with key internal stakeholders to design and deploy competitive strategies that drive innovation and continuous improvement in the function. This position reports to the Regional President/GM, Southwest Region. This role is based at our Southwest Region offices in Irving, TX and is expected to travel within the region (Arizona, New Mexico, Texas, Oklahoma, Louisiana and Mississippi). The Senior Director will manage a team of direct reports and lead a large, dispersed team. Responsibilities • Partner and align with the regional leadership team on logistics priorities and strategic goals, including creating a customer-centric high performing team • Manage and oversee the regional logistics operational performance and ensure continuous improvement of logistics routes and RSR processes & procedures. Identify opportunities for improvement and elimination of non-value-added tasks • Responsible for leading and managing the Region Logistics team to ensure compliance with all Quest Diagnostics policies and procedures. • Manage change implementation and control project scope and timeline. Provides direction and coordination of logistics personnel to ensure project progresses with quality. Provides support to logistics teams to ensure that new account set-up, route stop issues, pick-up service and route software analysis are consistently reviewed, updated and optimized. • Partner with Finance on the logistics P&L to drive profitable growth and cost excellence • Develop, review and interpret operational reports and metrics used in assessing effectiveness and efficiencies of the business. Measure and report on projects’ performance and success. • Partner and align with the National Logistics team in support of priorities and execution of initiatives • Effectively translate and communicate organizational objectives to the team. • Facilitate alignment with the Lab, patient services and another regional functions in support of streamlined operations and route optimizations. • Talent development of the logistics team to facilitate strong leadership pipeline • Travel within region to ensure leadership visibility, two-way communication and build a great culture • Other duties as assigned Qualifications Education Bachelor’s Degree Required. Masters Preferred. Required Work Experience: 10+ years progressive managerial experience in supply chain, logistics or transportation leadership roles and/or a customer support environment Preferred Work Experience • Experience with Operational Excellence, Lean and Six Sigma certification preferred, or ability to successfully complete green belt training • Must be well organized and detail oriented with proven initiative and self-starter skills. • Demonstrated ability to successfully manage change implementation within a diverse, geographically dispersed team environment and influence team members without direct authority • Originate and develop new ideas and concepts in order to create unique and alternative solutions to customer support problems • Good judgment in decision-making even when dealing with complex problems • Prior healthcare logistics experience is a plus. Physical And Mental Requirements • Position requires travel • Occasionally lifting up to 25 pounds • May require extended periods of focus • May require extended periods of sitting or standing • Ability to manage stress • Capable of handling multiple priorities in a high-volume setting Knowledge • Strong business and financial acumen • Microsoft Office Programs (Word, Excel, Access, etc.) Skills • Strong strategic agility • Strong problem-solving skills • Strong interpersonal skills • Strong communication skills • Strong team-building skills • Strong process management skills • Strong P&L skills • Ability to work within a matrixed organizational structure People Leader Responsibility Exempt and non-exempt employees Work Environment Travel 50%+ Who We Are Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics ( www.QuestDiagnostics.com ) is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. We are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care. With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company traded on the New York Stock Exchange (NYSE: DGX) and included in the Dow Jones Sustainability World Index. With 2024 revenues of $9.87 billion and over 2,250 patient locations across the United States, Quest Diagnostics serves half of the physicians and hospitals in the U.S. with their large variety of products and services. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.