Pyramid Worldwide Search, Inc.

Drive customer adoption, monitor adoption health, support renewals, identify expansion opportunities, lead customer engagements, and advocate for customer needs. | 5+ years in customer success with enterprise software, strong cybersecurity knowledge including network security and compliance, client-facing skills, project management, and willingness to travel. | Our client, a leader in the Cyber Security space, is looking for a Customer Success Manager to join their team. CSMs are strategic and technical advisors who help the enterprise customers adopt, optimize, and expand their use of Cyber Security solutions. As a CSM, you’ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. Reporting to: VP, Global Customer Success Location: East Coast, US Compensation: 160k to 165k OTE Remote, 401k, Full Benefits, Unlimited PTO, Equity Responsibilities: • Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. • Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. • Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. • Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. • Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. • Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. • Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. • Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization. Requirements: • 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. • Proven experience managing strategic and enterprise-level customers with measurable success. • Strong understanding of network security, governance, audit, risk, and compliance practices. • Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). • Excellent consulting, project management, and data-driven decision-making skills. • Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). • Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). • Resilient and adaptable in dynamic, fast-paced environments. • Willingness to travel up to 50% of the time. • Executive presence and ability to manage high-stakes conversations and escalations. Advantages: • Experience with Salesforce.com and Gainsight. • Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.

Lead strategic channel partner programs, manage partner sales growth, develop joint marketing and sales initiatives, and maintain strong partner relationships with significant travel. | 6+ years in channel development preferably in IT/security software, existing reseller and strategic alliances in cybersecurity/cloud, strong communication skills, and willingness to travel. | Our global client is seeking a Sr. Channel Partner Manager with a strong understanding of the Channel / Reseller Market in the Cyber Security Space Must have worked with the likes of…. Presidio, Optiv, GuidePoint, WWT, CDW to name a few, as well as having strategic alliances with Cisco, AWS, Microsoft Azure, Google CloudP, Palo Alto, Checkpoint etc. Compensation 230k+ OTE 3 month ramp up, All Benfites, 401K and Options, Remote, 30% Travel Responsibilities:· • Develop and lead our strategic channel program for a defined geographic territory in US and Canada. • ·Responsible for partner-initiated deal registrations, sales and revenue (ARR) growth and KPI attainment for a defined set of “Champion Partners” in US and Canada. • ·Serve as the main point of contact for Champion Partners to educate and certify their sales teams and solution architects, with an emphasis on their secure application connectivity, in a hybrid vision • Partner with our Regional VP of Sales to develop a strategy for sales rep mapping of partners sales teams and our Regional Sales Managers, and opportunity mapping to drive partner-initiated pipeline. • Conduct regular pipeline management, portfolio planning, sales coaching, forecasting and QBRs. • Identify and develop Channels that are eligible for our Channels Plus Professional Services program. • Set and manage joint engagement, marketing programs, MDF investment and opportunity development to ensure best ROI on Partner lead activities and investments. • Drive collaboration with relevant stakeholders to ensure alignment and execution to drive strategic objectives. • Develop a deep understanding of our partners’ strategy, business and interests, represent our clients strategy and vision, identify shared objectives, cultivate partnership strength and innovation and foster growth. • Liaison and communicate with our marketing, project management, product team, etc. • Stay on top of market trends and technology related to the solutions in our industry. • Attend industry events and trade shows to engage with our customers and partners. • Work closely with the sales department on how to improve channel efficiency and effectiveness • Execute a high level of weekly activity consisting of cold calling, appointments and demonstrations that drive partner-initiated opportunities through sales rep and opportunity mapping. • ·Develop and secure corporate partnerships through in-person meetings. Up to 50% travel is expected. • Requirements: • At least 6+ years of experience in channel development. • Preferably in a software-related IT/security environment, working with complex products and enterprise customers. • ·Existing relationships with national resellers such as Presidio, Optiv, GuidePoint, WWT, CDW etc, as well strategic alliances with Cisco, AWS, Microsoft Azure, Google CloudP, Palo Alto, Checkpoint in the Security and Cloud Security industries. • Dynamic and proactive with excellent interpersonal skills. • Operates well under pressure as well as being results oriented. A “Can-Do” personality. • Impeccable written and verbal communication skills. • ·Willingness to travel within the US (minimum 30%) & internationally (less than 5%).

Develop and execute strategic sales plans for enterprise accounts, deepen customer relationships, negotiate and close deals, and lead internal teams to achieve revenue growth. | 7+ years senior sales experience managing large distributed service-focused organizations, strong strategic selling and executive communication skills, and proven track record in complex B2B sales. | National Account Manager – Enterprise Sales - Remote US Our exclusive client— a recognized leader in video surveillance, wireless technology & networking solutions, is currently seeking an Enterprise National Account Manager. This position is responsible for all aspects of enterprise account strategy development, sales execution and account relationship for Fortune 1000 accounts with individual account potentials ranging from $500,000 to $15 million assuring achievement of company goals with existing and new corporate customers. Remote opportunity anywhere in the continental US. Compensation: Base Salary $120K - $140K, OTE $240K - $280K+, comprehensive health benefits, 401K and more. Responsibilities: • Develop and implement strategic sales plans for Enterprise Accounts to support the company in achieving profitable revenue growth (e.g. detailed revenue potential estimates for all sites, analysis of decision process and key players, weekly plans for activity, and revenue growth for each account). • Deepen existing business relationships by increasing account satisfaction with ownership of appropriate contractual relationships, knowledge of service requirements, follow up on service delivery, and driving ever improving customer service. • Successfully propose, negotiate, and close profitable revenue opportunities at existing and new account locations by leveraging strong relationships with technology, security, and operations executives. • Effectively communicate the account strategy to the marketing team, field sales organization and any other internal customers and stakeholders. • Provide leadership to internal organization by partnering with and adding direction, training, and coaching to front line management, and field sales and service force to ensure that goals are attained. • Evaluate customer needs, understand market drivers and forces, and ensure appropriate service/product delivery and pricing. • Understand account profitability, value, and potential to develop strategies that will maximize our profit and increase our share of customer wallet. • Seek out and develop additional Enterprise Accounts using established criteria of current or potential revenue and level of central control across multiple locations. Preferred Qualifications: • Bachelor’s Degree in Sales, Marketing, Business, or related fields. • Experienced in developing and executing sales strategy, target customer selection, sales processes, account development, and multi-tiered relationship building • Able to influence and cultivate strong internal relationships and develop sales support resources. • Experienced in complex selling and commercial sales processes. • A producer with a verifiable track record of identifying, creating, and closing deals, and ultimately building a business. • Minimum 7+ years in sales and/or sales management for a large, distributed service-focused sales organization. • Senior-level experience in overseeing multiple states and customers from different industry verticals. • Strategic and conceptual selling expert. • Analytical skills and project planning/management experience. • A strategic thinker able to communicate effectively (both written and verbal) and influence all levels of stakeholders. • Strong executive presence, polish, and political savvy. • Able to communicate complex concepts in a compelling, concise, and creative way. • Capable of building and maintaining trusted relationships with partners and clients. • Mature in executive acumen, experienced in B2B markets. • Self-starter and autonomous goal achiever that works well in a team environment. • High-energy professional with a bold and innovative flair. • Substantial depth and breadth of applied judgment. • Strong prioritization and time management skills. • Sales success in voice, video, and data, working across various IT/IP applications. • Must have a valid driver’s license and proof of insurance. • Background checks are part of the hiring process, which may include a Motor Vehicle check.