PTC

Lead development of real-time Java Virtual Machine and toolchain for embedded applications including bug fixes, feature enhancements, and roadmap contributions. | Bachelor's degree and 10+ years in software development with expertise in embedded systems, Java, C, C++, and Linux application development on Intel and ARM. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Principal Software Engineer About the Role We are seeking a highly experienced Principal Software Engineer to serve as a senior technical leader for PTC Perc, our real-time Java Virtual Machine and toolchain used in embedded, industrial, and defense applications. In this role, you will drive core product development, contribute to the product roadmap, support customers and evaluators, and play a key part in enabling future releases of Perc Ultra SMP (32bit) and Perc 64 (64bit) This position is ideal for a hands-on engineer who enjoys building complex low-level systems, solving customer challenges, and influencing product direction. Key Responsibilities Product Development & Engineering Serve as a primary developer for Perc Ultra SMP (32‑bit) and Perc 64 (64‑bit) built on a common C/C++/Java codebase running on Linux for Intel and ARM processors. Plan and execute development tasks; troubleshoot issues and clear blockers. Implement bug fixes, feature enhancements, and major new release content. Develop and maintain regression tests for fixes and new functionality. Review, test, and approve code changes from team members before commit. Monitor nightly builds, analyze errors/warnings, and implement corrections. Build, test, and package releases; contribute to Release Notes and user documentation. Contribute to long‑term product roadmap planning, including tooling, Java version updates, and feature evolution. Collaborate with Developer Tools leadership to maintain and update licensing components. Customer Support Work directly with customer engineering teams to diagnose issues, resolve technical questions, and advise on best practices for real‑time Java development. Ensure timely and high-quality case responses to ensure customer satisfaction and ARR retention. Create and maintain technical content, tutorials, and knowledge base articles. Support Perc evaluators during trials, coordinating with support teams as needed. Pre‑Sales Engineering Partner with sales teams on active opportunities by joining customer calls, delivering product demonstrations, and responding to technical RFP/RFI questions. Represent Perc at key industry events (e.g., Embedded World, MOSA Summit) to support lead generation and gather market feedback. Internal Tools & Infrastructure Assist in the remote management of internal R&D systems hosted in the San Diego Data Center, including: Source code management Bug/issue tracking systems Nightly build and automation systems Backup systems Support containerized DevOps infrastructure using custom Docker images. Minimum Qualifications Bachelor’s degree in Computer Science, Electrical Engineering, or related field (advanced degree preferred). 10+ years of professional software development experience in embedded systems or tools. Strong background in end-to-end software development, product quality, and technical problem solving. Experience with development tools for industrial automation and/or defense applications. Preferred Qualifications Candidates with experience in several of the following areas will be strongly considered: Languages & Core Technologies Java (required), C (required), and C++ Linux application development gcc, linker, glibc, libstdc++ Linux ELF object formats for x86/ARM (32/64‑bit) Familiarity with LLVM compiler infrastructure project Java language & JVM specification knowledge Systems & Architecture x86 and ARM instruction sets and architectures Lock‑free concurrency (e.g., CAS operations) Real-time multithreaded programming using Linux real-time scheduling policies Tools & Ecosystem Bash, Perl, GNU Make, Apache Ant Subversion, Docker, Apache Httpd Experience authoring documentation in Adobe FrameMaker Experience using TPM 2.0 hardware on Linux for secure boot and decryption Linux administration on Red Hat/Rocky Linux and Ubuntu Why Join Us? This is a high impact engineering role where you will influence core product architecture, collaborate with global teams, engage directly with advanced embedded-system customers, and shape the future of real-time Java technology. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $112,000 - 160,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. Applications will be accepted on an on-going basis. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Define and execute product security strategy, embed security into development processes, influence architecture, and lead a security organization. | Over 10 years in security engineering or product security, experience in cloud/SaaS, and proven leadership in scaling security teams. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. The Senior Director, SaaS, Cloud & Product Security is a senior security leader responsible for defining and executing the product security strategy across our SaaS platforms, cloud infrastructure, and customer-facing software products. The role partners closely with Engineering, Product Management, SRE/Platform, and GRC/Compliance to embed security into architecture, design, development, deployment, and runtime operations—driving measurable risk reduction while enabling product velocity. This leader builds and scales a high-performing organization that serves as trusted security advisors to product and platform teams, influencing roadmaps and ensuring accountability for remediation of material risks. Responsibilities Set strategy & operating model: Define and execute a multi-year product/security strategy and roadmap across AI, SaaS, cloud, and product lines; establish a durable operating rhythm. Lead the function: Operate, scale, and lead a product security organization (e.g., security architects, product security engineers, security champions enablement, AppSec tooling/program roles), including hiring, coaching, and performance management Embed security into the SDLC/DevSecOps: Ensure security is integrated into agile delivery through developer security training, design/architecture reviews, threat modeling, security user stories, automated security testing, penetration testing, and audit readiness. Architecture & design influence: Serve as a senior security advisor to engineering leadership; drive secure-by-design decisions for multi-tenant SaaS, APIs, identity, encryption, secrets, logging/monitoring, and tenant isolation. Secure SDLC governance & standards: Own or co-own secure development policies/standards, release security criteria, and “definition of done” expectations (e.g., required SAST/DAST/SCA gates; pre-release validation). Supply chain & third-party security: Define requirements for OSS and third-party components, including provenance, vulnerability monitoring, and secure acquisition/maintenance practices. Metrics & continuous improvement: Establish measurable outcomes and reporting frameworks to track program effectiveness (risk reduction, coverage, remediation speed, escaped defects, incident trends) and guide investment decisions. Cross-functional partnership: Partner with product engineering groups as trusted security counterparts across architecture, design, deployment, and runtime operations; influence backlogs and roadmaps without slowing delivery. Customer & regulatory assurance: Support customer security reviews, attestations, and compliance-driven requirements by translating expectations into practical engineering controls and evidence. Skills and Knowledge AI-first approach to securing securing SaaS and cloud-native architectures (multi-tenancy, microservices, containers/Kubernetes, service meshes, CI/CD, infrastructure-as-code). Strong application & product security fundamentals (secure design, threat modeling, secure coding patterns, API security, authn/authz, cryptography, secrets management). Fluency with secure development frameworks and maturity models (e.g., NIST SSDF practice groups and outcomes; metrics-driven improvement). Strong stakeholder influence at senior levels—able to navigate ambiguity and drive alignment across Product, Engineering, Platform/SRE, and Compliance. Experience 10+ years in security engineering and/or product security, with significant experience in cloud and SaaS environments. 5+ years leading managers and/or multiple teams, scaling security programs across multiple products or business units. Demonstrated success embedding security into engineering workflows (agile/DevOps) and improving release quality through automated testing and standard gates. Track record partnering with engineering leadership to influence architecture/roadmaps and drive remediation accountability. Experience supporting customer assurance and compliance obligations tied to secure development expectations (SSDF-aligned language helpful). Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience. Proven people leadership experience building and scaling security teams. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $200,000-250,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Support and optimize VoC programs, analyze large datasets for insights, and manage system integrations to enhance customer listening strategies. | Experience in customer experience analytics, proficiency with Qualtrics and data integration, strong statistical and analytical skills, and ability to communicate insights effectively. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Customer Experience Analyst Reports to: Senior Director, Customer Experience Location: Remote About PTC PTC is transforming how the physical and digital worlds connect. Our software helps thousands of companies improve operations, innovate smarter, and deliver exceptional customer value. With nearly 7,000 employees globally, our culture emphasizes learning, collaboration, and turning ideas into reality. Customer Experience is a core priority at PTC. Understanding, analyzing, and acting on the Voice of the Customer (VoC) is essential to driving growth, retention, and long‑term success. Our VoC mission is to unify customer signals across listening channels, uncover insights that drive measurable business outcomes, and empower every team to act with clarity and accountability. This role is instrumental in bringing that mission to life. Key Responsibilities Operate and Enhance Customer Listening Programs Support the execution and optimization of VoC programs (NPS, CSAT, CES, Support surveys, pulse studies) Help maintain a cohesive listening strategy across the key customer touchpoints in their digital thread journey with PTC Assist in survey design, sampling logic, and distribution workflows in Qualtrics Maintain consistent taxonomy, tagging, metadata structure, and text analytics configurations Monitor and support data integrity and troubleshooting issues across systems and workflows Advanced Analytics & Statistical Insight Generation Analyze large and complex datasets to uncover patterns and predict behaviors Conduct correlation and regression analysis (e.g., sentiment vs. retention, ARR impact, support volume) Connect customer sentiment with financial and operational metrics in partnership with Finance, CS, and RevOps Trend analysis, cohort analysis, and key driver analysis for NPS and satisfaction Use AI responsibly to accelerate theme detection, sentiment classification, tagging, and synthesis of large feedback sets Identify opportunities to enhance listening strategy using AI to improve signal coverage, insight quality, and speed to action Tool Ownership & Cross-System Integration Act as a hands-on system owner in Qualtrics, including dashboarding, workflows, APIs, and XM Directory management Build and maintain integrations between Qualtrics, Salesforce, and Gainsight, ensuring data flows are accurate, automated, and scalable Help build and maintain dashboards, scorecards, and recurring reporting that empower teams to take action Partner with operations and systems teams to enhance data pipelines and automate insights delivery Ensure VoC insights are accessible to Customer Success, Sales, Support, and Product teams Preferred Skills & Experience 3-5 years of experience in Customer Experience, Voice of Customer (VoC), analytics, or a related data-focused role – ideally in B2B/SaaS Environment. Strong analytical and problem-solving skills with hands-on experience performing statistical analysis Demonstrated ability to interpret large, unstructured datasets and synthesize them into clear, actionable insights Working knowledge of Qualtrics (survey design, distributions, dashboards, basic workflows) or ability to learn quickly Experience integrating Qualtrics with Salesforce or Gainsight (highly preferred) Experience with BI tools, SQL, or data manipulation in Excel/Python/R a plus Strong communication skills with the ability to explain complex analytics to non-technical audiences Thrives in a hands-on, execution-focused role; comfortable digging into raw data and technical detail PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between$100,000-120,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Provide cybersecurity expertise, implement security controls, and guide security practices. | Requires 5+ years in application security, knowledge of secure SDLC, threat modeling, cloud security, and relevant certifications. | Serves as a subject matter expert (SME) on Information Security. Identify and implement new security technologies and best practices. Review security test results from vulnerability scans, penetration testing for true positives and propose appropriate remediation measures or mitigation controls. Reduce time-to-detect and time-to-remediate by driving the automation of applied threat intelligence and sensor enrichment. Guide and influence multi-disciplinary teams in implementing and operating Cyber Security controls. Consults with internal teams on engineering designs and development of cloud-based systems to ensure security is built-in. Learns with agility; empowered to update and enhance current security practices, tooling, and documentation. US Citizen or Green Card holder based in the US required to meet ITAR Compliance and regulatory requirements. Bachelor's degree in computer science, Information Security, Engineering, or an equivalent combination of practical experience. 5+ years of experience in Application Security, Product Security, or Software Security Engineering. Strong knowledge of Secure Software Development Lifecycle (SSDLC) practices. Hands-on experience with threat modeling, secure design reviews, and application security assessments. In-depth understanding of OWASP Top 10 and OWASP API Top 10. Experience using SAST, DAST, SCA, and secrets scanning tools and integrating them in CI/CD. Proficiency in at least one programming language: Java, Python, JavaScript/TypeScript, or Go. Experience securing mobile applications, including offline data and sync workflows. Secure REST and event-driven APIs used by customers, partners, and internal services. Exposure to AI/ML security, responsible AI practices, or model risk management. Strong understanding of cloud platforms (AWS, Azure, or GCP). Strong written and verbal communication skills with the ability to partner effectively with engineering and product teams. Experience securing Salesforce-based applications (Apex, Lightning, Salesforce security model). Experience integrating security controls into CI/CD pipelines (DevSecOps). Familiarity with container and Kubernetes security. Knowledge of OAuth 2.0, OpenID Connect (OIDC), JWT, and identity/security patterns. Experience with Infrastructure as Code (IaC) security (Terraform, CloudFormation, ARM). Experience working in regulated or compliance-driven environments. Familiarity with ISO 27001, SOC 2, NIST, or FedRAMP frameworks. Security certifications such as GWAPT, OSWE, CSSLP, CISSP, or CCSP.

Manage and support enterprise software accounts, act as a technical liaison, and ensure customer satisfaction. | 7+ years of customer-facing experience, strong communication skills, understanding of cloud environments, and experience with enterprise software support. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Platinum Support Manager The Platinum Support Manager (PSM) manages a portfolio of Platinum accounts, to provide an optimal technical support experience for the customer. This position requires an understanding of both the technical and business aspects of a customer’s ServiceMax implementation, operating as the customer’s Technical Account Manager. The PSM works closely with the Account Manager (AM) to manage the relationship and needs of the customer. The candidate will be expected to own the post-implementation technical conversation with the customer, including a high-level understanding of the implementation and customizations in use. Job Responsibilities • Manage and interface with a portfolio of assigned customers • Manages technical interactions between Support, Engineering and Product to deliver a unified support experience to Customers. • Develops relationships with key business and technical stakeholders across assigned accounts • Runs regular case and metric review meetings. • Communicates status of customer issues and overall health internally as necessary, within Support, to other departments and to executives • Leads, contributes to, and or attends, customer facing meetings, such as Quarterly Business Reviews. • Acts as the Voice of Customer to internal departments. • Manages escalated Customer issues through to resolution, in conjunction with Escalation Manager. • Understands the Customer's customizations and technical needs and is able to communicate these to other departments. • Works with the AM to inform and plan with the customer: • Upgrades and other rollouts • Upcoming maintenance events • Upcoming Company events, such as annual conferences • Follows up on Customer satisfaction: • Survey returns • Issues & Feedback • Post-mortem calls • Delivers technical best practices and keeps customer informed of news from within the organization • Creates and reviews Knowledge Articles, particularly around Platinum Support processes Skills/Experience – Required • Ability to work remotely in CST or PST time zones. • 7+ years of customer facing experience, ideally in a Technical Account manager, Platinum Support manager, Project Manager or Escalation manager role. • 7+ years of experience implementing, administering or supporting enterprise software applications • Strong organizational skills • Excellent communication skills • Excellent presentation skills, with ability to comfortably present to all levels in a customer organization • Willingness to travel occasionally • Five years or more of related experience in software technology, preferably in software support • Understanding of cloud-based environments, including SaaS and PaaS • Bachelor degree in IT-related field, or equivalent work experience • Ability to work in a globally distributed team environment, across multiple time zones • Experience working with Case management systems, preferably SFDC. Ability to develop reports, review data and communicate metrics. Skills/Experience - Desirable • Salesforce Administrator 201 • Salesforce Advanced Administrator 211 • ServiceMax product experience including SVMX101 and 201 certifications • 3+ years of Project Management experience • Experience with technologies supporting SaaS applications, including XML, Web Services, HTML, PHP, .NET, Java and JavaScript PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $78,000 - $95,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Manage key enterprise accounts, drive solution adoption, and act as the voice of the customer to ensure value realization and growth. | Requires 5-7+ years in customer success, project or program management, with domain experience in CAD, PLM, or ALM software, and experience in the aerospace and defense industry. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Description: The PTC Customer Success Management team is responsible for the growth and success of our Enterprise customers by helping them get the most value out of their investments in PTC solutions. We are passionate about the customer experience and devoted to their success. Customer Success is our purpose. The Customer Success Manager is a critical component within the account team, emphasizing significant contributions to solution adoption and value realization, coupled with delivering robust account management support. This exciting position offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, as well as act as the voice of the customer within PTC. Customer Success Managers are naturally curious about PTC solutions and the domains they are used in and seek hands-on experience while working with experts in the field to best understand how PTC’s solutions help our customers meet their business objectives. If you have deep domain and relationship management experience, we want you to join our team. Responsibilities: Advance PTC’s relationship with Direct Strategic/Enterprise and Commercial customers. Will work with high visibility accounts in the Federal Aerospace and Defense industry Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal. Function as a trusted advisor for the client’s executive, program and technical teams, collaborating tightly with PTC stakeholders. Act as the voice of the customer within PTC, providing critical feedback to enhance the overall experience, product quality, and identify market growth opportunities. Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support. Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors. Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions. Preferred Skills and Experience: Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels. Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. Experience working with clients in the Federal Aerospace and Defense vertical is a plus Competencies: Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain. Composure: You thrive in ambiguous environments, stay cool under pressure and do not become defensive or irritated and are the one who can be counted on to hold things together during tough times. Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience. Basic Qualifications: 5 - 7+ years of Customer Success, Project Management, Program Management or relevant industry experience Bachelor's Degree or equivalent experience Ability to travel ~25% of time PTC carefully considers a wide range of compensation factors, which include a candidate’s background and experience, in determining salary for a position. Compensation will vary based on these factors, but PTC anticipates the salary range for this position to be between $80,000 – $120,000. The actual pay may be lower or higher depending on a candidate’s skills, qualifications, experience, and location and may also include the opportunity to earn a discretionary bonus. Additionally, every PTC employee has the opportunity to become a PTC shareholder through our employee share purchase program which allows employees to purchase discounted PTC stock and, for eligible roles, an equity grant. Subject to the terms and conditions of PTC’s benefits programs, employees may be eligible for medical, dental and vision insurance, paid time off and sick leave policies, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and a generous commuter subsidy. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Manage customer relationships, develop account plans, oversee projects, and facilitate communication between customers and internal teams to ensure satisfaction and growth. | Extensive experience in customer success, project management, and industry-specific knowledge in Automotive CAD/PLM/ALM solutions, with strong communication and organizational skills. | Manages a timely and effective hand-off from the Enterprise Sales team to the CSM team. Experience working with high visibility accounts in the Automotive industry Builds a strong relationship with both the Enterprise Sales and Technical Services teams to jointly represent our CAD, ALM and PLM products as a unified “Account Team” that supports and manages each customer. Develops tactical Account Plans collaboratively with the “Account Team”. Manages all customer projects, including more complex implementations. Navigates customer's organization to deepen strong relationships with key decisions makers and to strengthen understanding of business needs/drivers. Responsible for risk identification, escalation, and mitigation planning & execution. Leads weekly/monthly/quarterly business reviews with customers, reinforcing ROI and identifying innovative solutions to solve critical business problems. Develops excellent customer relationships to drive ROI, retention, growth and overall high customer satisfaction. Facilitates customer relationship through calls and on-site visits. Instills a level of enthusiasm within the customer that leads to being an advocate of CAD, ALM and PLM through referrals, case studies, customer spotlights, etc. Closes the feedback loop by both gathering and sharing customer feedback with the appropriate Product Teams, ensuring customer needs are heard throughout CAD, ALM and PLM. Effectively navigates internally and cross-functionally to ensure both customer needs and business needs are met. Identifies incremental opportunities within and across other business units; works closely with Sales to pursue and win these. Meets or exceeds KPIs and goals, as set by Customer Success leadership. Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain. Composure: You thrive in ambiguous environments, stay cool under pressure and do not become defensive or irritated and are the one who can be counted on to hold things together during tough times. Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience. Experience working with accounts in the Automotive industry Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels. Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. 5+ years of Customer Success, Project Management, Program Management or relevant industry experience Bachelor's Degree or equivalent experience Ability to travel ~25% of time

Manage high-visibility accounts in the Life Sciences industry, ensuring adoption, expansion, and renewal of solutions, while translating technical issues into business value. | Requires 8+ years in Customer Success or Program Management, domain experience in CAD, PLM, or ALM software, and strong communication and organizational skills. | You will be working with high visibility accounts in the Life Sciences industry Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive effective adoption, expansion and renewal. Contribute as an integral member of the account team(s); properly identifying and reacting to new threats/opportunities, maintaining proactive engagement, and providing account management support. Effectively manage critical adoption programs for key accounts as designated by the Customer Success and Sales Regional Directors. Ensure a rapid and successful adoption of any acquired solutions and ensure that customers realize value from these solutions. Experience working with accounts in the Life Sciences industry Domain experience with CAD, PLM or ALM software plus the ability to understand how these solutions are implemented Well-developed oral and written communication skills with a proven ability to listen and tailor messages for multiple audiences from executive decision-makers to staff at all levels. Broad understanding of business functions and priorities, with the ability to translate technical and operational issues into business terms and value propositions, ensuring executive support for long-term improvements Basic practical understanding of project management and ability to multi-task while coordinating activities from multiple functions in a matrix environment. Integrity & Trust: You have an established record of trust and are seen as a direct, thoughtful individual unafraid to present the unvarnished truth in an appropriate and helpful manner. You keep confidences, admit your mistakes and never misrepresent yourself or the company for personal gain. Composure: You thrive in ambiguous environments, stay cool under pressure and do not become defensive or irritated and are the one who can be counted on to hold things together during tough times. Organizational Agility: You are knowledgeable about how organizations work and know how to get things done both through formal channels and the informal network. You are an expert at understanding the culture of organizations and how to navigate them while building and maintaining consistent key policies, practices and procedures to provide a consistent high level client experience. 8+ years of Customer Success, Project Management, Program Management or relevant industry experience Bachelor's Degree or equivalent experience Ability to travel ~25% of time

The Senior Maintenance Coordinator will support the creation of maintenance schedules and resolve scheduling conflicts by interfacing with involved work groups. They will also analyze successes and failures, create reports, and manage planning meetings with stakeholders. | Candidates should have a minimum of 5 years of experience in IT or a related field, with strong project management and planning skills. Expert Excel skills and experience with change management software, particularly ServiceNow, are also required. | Function effectively in a remote environment Support the creation of ad-hoc and emergency maintenance schedules Interface with involved work groups to determine available resources for completing jobs and resolve scheduling conflict Create change requests with appropriate information and related information in Service Now Create, seek approval and send notifications to end-customers Identify missing contacts and work internally to populate them in the CMDB Resolve schedule conflicts because of coordination needs, changing priorities and customer requests. Analyze success/failures, create the final report and organize lessons learned Attend all required meetings Identify and share issues related to inventory with CMDB team Create and Update SNOW templates for change requests Create and manage planning and alignment meetings with various stakeholders Other duties as required. Project management with attention to details Planning/scheduling experience ideally obtained from within a fast-paced dynamic environment. We will consider all scheduling/planning backgrounds/sectors. Expert Excel skills (creating macros, using formulas) Interpersonal skills, along with the ability to work smoothly and effectively with customers, colleagues and management. Knowledge of enterprise systems. Adherence to schedules and ability to meet deadlines, Initiative to resolve problems and expedite resources, work plans or other appropriate actions. Must be self-motivated, possess excellent oral and written communication skills, and be able to interact with peers, other departments, and external customers. Ability to work independently and perform administrative responsibilities related to various tasks. Experience using change management software. ServiceNow specific experience and the ability to create ServiceNow templates is a plus. Process management experience is required. Process improvement experience is a plus. Post-secondary education, with a minimum of 5 years of experience in IT or equivalent combination of education and experience. Knowledge of SaaS-based and/or Cloud-based business models in software industry Great communication skills ServiceNow Workflow and template development experience