PTC

Support Salesforce platform users by managing configurations, gathering feedback, and improving business processes. | Requires exposure to Salesforce platform features, user support experience, and a willingness to learn and grow in a hybrid work environment. | Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Junior Salesforce Business Analyst Location: Boston, MA – hybrid About The Role The Velocity business unit is a fast-moving, start-up-like organization within the broader PTC ecosystem. We support the Onshape and Arena businesses and are focused on building a modern, scalable enterprise back-office powered by Salesforce and cloud-based technologies We are looking for a curious, self-motivated Junior Salesforce Business Analyst to join our growing team. This is a highly visible, people-first role — you will be the connective tissue between our Salesforce platform and the people who depend on it every day. Whether you are a tech-savvy power user ready to formalize your Salesforce skills, or a junior administrator eager to step into a more client-facing environment, this role gives you a structured path to grow. You will spend a meaningful portion of your time engaging directly with stakeholders and end users — gathering feedback, solving day-to-day platform challenges, translating business needs into Salesforce solutions, and building trust across the organization. You do not need to have mastered every feature on day one. What matters most is that you are genuinely excited to learn, comfortable asking questions, and energized by helping people work smarter. This is a hybrid role based in Boston, MA. In-office presence is required to support collaboration, mentorship, and ongoing team engagement. Key Responsibilities Stakeholder Engagement & User Support • Serve as a day-to-day point of contact for Salesforce end users, triaging requests, answering questions, and resolving platform issues in a timely and manner. • Partner with team leads, managers, and department stakeholders to understand business needs and translate them into actionable Salesforce configurations. • Gather and synthesize user feedback to identify recurring pain points and surface improvement opportunities to senior analysts or leadership. Platform Administration & Configuration • Manage user accounts, profiles, roles, permission sets, and sharing rules to ensure the right people have the right access. • Support the configuration of standard and custom Salesforce objects (Accounts, Contacts, Leads, Opportunities) as business needs evolve. • Begin building and iterating on Flows to automate routine business processes — guided by senior team members as your skills develop. Continuous Improvement • Stay current with Salesforce releases, new features, and best practices, proactively identifying capabilities that could benefit the organization. • Contribute to sandbox testing of new features and configurations before deploying to production. Required Technical Requirements • Exposure to Sales Cloud or Service Cloud in a professional or hands-on learning context. • Hands-on familiarity with core Salesforce objects, fields, page layouts, record types, and validation rules. • Experience building or maintaining Salesforce reports and dashboards. • Exposure to Salesforce Flows — you understand what they do and have begun experimenting with them, even if you have not yet built complex automation independently. Nice to Have • Salesforce Certified Administrator (ADM-201) credential, or actively working toward certification at time of application. • Experience with third-party integrations (e.g., HubSpot, Outreach, DocuSign, ZoomInfo) or middleware tools. • Working knowledge of user management: profiles, roles, permission sets, and sharing settings. • Comfort working with data: CSV imports/exports, data hygiene practices, and basic understanding of data relationships within Salesforce. Additional Requirements Natural Curiosity • You find yourself exploring “What if I tried it this way?” on your own time — whether that is tinkering in a Trailhead playground, clicking through Salesforce release notes, or Googling a problem because you just have to understand how it works. • You ask thoughtful questions before diving in and are comfortable sitting with ambiguity while you work toward a solution. • You see work tickets or stakeholder request as an opportunity to learn something new about the business, not just a task to close. Self-Directed Learning • You do not wait for someone to hand you a training plan. You have used Trailhead, YouTube, the Salesforce community, or peer networks to build skills on your own terms. People & Communication Skills • You communicate clearly and patiently with non-technical colleagues • You know when to listen before you problem-solve, and you build rapport naturally across different teams and seniority levels. Ownership & Reliability • You are organized, detail-oriented, and understand that in a platform that touches the whole business, small configuration errors can have large downstream effects. • You are honest about what you know, what you’re learning, and where you need support — and you actively seek feedback as a development tool. We strongly encourage applications from individuals transitioning into Salesforce from other roles — including former power users, operations coordinators, sales analysts, or support specialists who have developed deep platform knowledge as part of their day-to-day work. Your business context is an asset. PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $67,000 - $90,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."

Provide day-to-day CRM user support, troubleshoot issues, maintain data quality, and assist with system enhancements. | 1-3 years CRM support experience, familiarity with CRM platforms and automation tools, strong troubleshooting and communication skills. | Job Description The CRM Support Specialist provides day-to-day support for the organization's Customer Relationship Management (CRM) system (Zoho). This position focuses on troubleshooting, user support, data quality, reporting, and assisting with system enhancements. The ideal candidate is detail-oriented, technically capable, and comfortable supporting cross-functional teams. Key Responsibilities • User Support & Troubleshooting • Serve as the primary point of contact for CRM-related support requests. • Troubleshoot issues related to workflows, permissions, dashboards, automation, and data. • Escalate complex configuration or system-level issues to the primary CRM Administrator. • Assist with onboarding new users and provide CRM training and guidance. System Maintenance & Configuration Support • Support user account setup, role assignments, and access management. • Assist with updates to fields, page layouts, workflows, pipelines, and dashboards. • Test system updates and enhancements before deployment. • Maintain documentation of CRM processes and internal procedures. Data Management & Quality Control • Conduct routine data audits to ensure accuracy and completeness. • Identify and resolve duplicate records and data inconsistencies. • Support data imports, exports, and bulk updates. • Assist with maintaining CRM integrations with other business systems. • Help troubleshoot sync issues and automation failures. • Work collaboratively with IT and external vendors when needed. Requirements • 1-3+ years of experience supporting or working within a CRM system. • Experience with platforms such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar. • Strong troubleshooting and analytical skills. • Working knowledge of CRM workflows, reporting, and data structures. • Strong attention to detail and organizational skills. • Excellent written and verbal communication skills. • CRM Administrator certification (or actively pursuing certification). • Familiarity with automation tools (Zapier, Power Automate, etc.). Key Competencies • Technical support mindset • Problem-solving ability • Process-oriented thinking • Cross-functional collaboration

The Senior Maintenance Coordinator will support the creation of maintenance schedules and resolve scheduling conflicts by interfacing with involved work groups. They will also analyze successes and failures, create reports, and manage planning meetings with stakeholders. | Candidates should have a minimum of 5 years of experience in IT or a related field, with strong project management and planning skills. Expert Excel skills and experience with change management software, particularly ServiceNow, are also required. | Function effectively in a remote environment Support the creation of ad-hoc and emergency maintenance schedules Interface with involved work groups to determine available resources for completing jobs and resolve scheduling conflict Create change requests with appropriate information and related information in Service Now Create, seek approval and send notifications to end-customers Identify missing contacts and work internally to populate them in the CMDB Resolve schedule conflicts because of coordination needs, changing priorities and customer requests. Analyze success/failures, create the final report and organize lessons learned Attend all required meetings Identify and share issues related to inventory with CMDB team Create and Update SNOW templates for change requests Create and manage planning and alignment meetings with various stakeholders Other duties as required. Project management with attention to details Planning/scheduling experience ideally obtained from within a fast-paced dynamic environment. We will consider all scheduling/planning backgrounds/sectors. Expert Excel skills (creating macros, using formulas) Interpersonal skills, along with the ability to work smoothly and effectively with customers, colleagues and management. Knowledge of enterprise systems. Adherence to schedules and ability to meet deadlines, Initiative to resolve problems and expedite resources, work plans or other appropriate actions. Must be self-motivated, possess excellent oral and written communication skills, and be able to interact with peers, other departments, and external customers. Ability to work independently and perform administrative responsibilities related to various tasks. Experience using change management software. ServiceNow specific experience and the ability to create ServiceNow templates is a plus. Process management experience is required. Process improvement experience is a plus. Post-secondary education, with a minimum of 5 years of experience in IT or equivalent combination of education and experience. Knowledge of SaaS-based and/or Cloud-based business models in software industry Great communication skills ServiceNow Workflow and template development experience