Proof.com

Design and scale resilient data pipelines and storage, maintain ETL processes, collaborate with engineering and SRE teams to optimize performance, and implement infrastructure automation and security best practices. | Experience managing Azure Data Explorer clusters, strong SQL and PostgreSQL skills, familiarity with cloud platforms and data storage, observability tools knowledge, and Infrastructure as Code expertise with Terraform. | We are looking for an experienced Staff Data & Platform Engineer to join our team. What you’ll do as a Staff Engineer at Proof: • * Design and scale data pipelines and storage layers to support analytics, product features, and internal tooling. • Work with the data team to build and maintain ETL pipelines including Postgres and ADX, ensuring data quality and discoverability across the company. • Partner with engineers and SREs to investigate performance issues, provide metrics that highlight bottlenecks, and help teams make data-driven optimizations. • Contribute to cross-region architecture and disaster-recovery strategy by ensuring data services and pipelines are resilient and globally available. • Develop internal tools and dashboards (ADX, Grafana) to make operational and product data accessible and actionable. • Streamline CI/CD processes for data services and automate infrastructure using Terraform or other Infrastructure-as-Code tools. • Implement security and compliance best practices for data at rest and in motion. What we’re looking for: • * Interest in managing Azure Data Explorer (ADX) clusters and their schemas, including ingestion patterns, scaling and resiliency. • Deep understanding of SQL and experience with PostgreSQL or other relational databases in production. • Familiarity with cloud platforms (AWS/Azure preferred) and modern data storage (S3, data warehouses). • Exposure to observability tools (Prometheus, Grafana, or equivalent) and an interest in performance analysis. • Collaborative, self-directed, and eager to partner with application and SRE teams to drive performance improvements. Preferred Qualifications: • * Comfort with Infrastructure as Code (Terraform or similar) and automated deployments.Operational experience with ADX, KQL and Azure Data Factory (ADF).Background in performance engineering or capacity planning. • Experience building multi-region, disaster-resilient data services. • Knowledge of networking and security best practices in cloud-native data systems. • Interest in creating tools and frameworks that help other engineers move faster with reliable data.Experience with HSMs and highly regulated industriesExperience with Ruby, Rails, React, Redis, Jenkins Our stack: • * React: Front-end monolith • Ruby on Rails: Backend monolith • Java: A handful of backend services • PostgreSQL, Redis, S3: state • HSM/PKI/CA infrastructure • Jenkins w/ Groovy & Python • AWS Lambda • IaC: terraform Proof Pillars: • * Pave the Way • Own It • Act with Integrity • Play to Win Here are some of our great benefits: • * Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • 2 company Chillax weeks (Summer & Winter) • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more! $180,000 - $260,000 a year This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, commissions, the benefits listed above, and equity. This job will be posted and accepting applications through October 17, 2025. Proof uses Identify, our identity verification tool, to confirm that individuals engaging with Proof at any stage correspond to a real identity. It’s a quick security step that helps keep the process safe for everyone. Identify is used solely for identity verification and fraud prevention and is not used to assess employment eligibility or qualifications.

Lead and scale Customer Success and Professional Services teams, define strategy for customer lifecycle management, and ensure successful delivery of professional services. | 10+ years of progressive leadership in Customer Success or Professional Services within SaaS, strong team building skills, strategic mindset, and experience with CRM platforms. | We are seeking an experienced and dynamic Senior Director of Customer Success and Professional Services to lead and scale our post-sales organizations. This critical leadership role will be responsible for defining and executing the strategy for customer onboarding, adoption, retention, and expansion, as well as the successful delivery of professional services engagements. The ideal candidate will be a proven leader with a strong background in SaaS, a deep understanding of customer lifecycle management, and a passion for driving customer value and loyalty. What you’ll do as a Senior Director of Customer Success & Professional Services at Proof: • * Strategic Leadership: Develop and execute a comprehensive strategy for Customer Success and Professional Services that aligns with Proof’s overall business objectives and growth targets. • Team Leadership & Development: Lead, mentor, and grow high-performing teams of Customer Success Managers and Implementation Consultants. Foster a culture of accountability, continuous improvement, and customer advocacy. • Customer Lifecycle Management: Oversee the entire customer journey, from onboarding and implementation to ongoing adoption, value realization, and ensure renewal. Implement best practices and processes to maximize customer satisfaction and retention. • Professional Services Delivery: Ensure the successful and profitable delivery of professional services engagements, including implementations, integrations, and custom solutions. Optimize resource allocation and project management methodologies. • Customer Advocacy & Expansion: Drive programs to identify and cultivate customer advocates and opportunities for account expansion. Partner closely with sales to identify upsell and cross-sell potential. • Cross-Functional Collaboration: Collaborate effectively with Sales, Product, Marketing, and Engineering teams to ensure a seamless customer experience and to advocate for customer needs and feedback. • Metrics & Reporting: Define, track, and report on key performance indicators (KPIs) for Customer Success and Professional Services, providing actionable insights to leadership. • Process Improvement: Continuously evaluate and optimize existing processes and tools to enhance efficiency, scalability, and customer outcomes. What we're looking for: • * 10+ years of progressive leadership experience in Customer Success and/or Professional Services within a SaaS environment. • Proven track record of building, scaling, and leading high-performing teams. • Deep understanding of customer lifecycle management, retention strategies, and value realization. • Strong experience in managing professional services organizations, including project delivery, profitability, and resource management. • Excellent communication, interpersonal, and presentation skills. • Demonstrated ability to drive strategic initiatives and deliver measurable results. • Strong analytical skills and ability to leverage data to inform decision-making. • Experience working with CRM and CS platforms (e.g., Salesforce, etc). Proof Pillars • * Pave the Way • Own It • Act with Integrity • Play to Win Here are some of our great benefits: • * Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • 2 company Chillax weeks (Summer & Winter) • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more! $190,000 - $290,000 a year This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, commissions, the benefits listed above, and equity. This job will be posted and accepting applications through October 3, 2025.