Proof.com

Design and execute comprehensive test plans and automated test scripts to ensure software quality in an Agile environment. | Senior QA engineer with expertise in test automation frameworks, Agile practices, and collaboration with cross-functional teams. | Proof is the world's first identity-assured transaction management platform and we are on a mission to digitize trust for all of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, Proof offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started! What you'll do: Agile Sprint Support: Actively participate in weekly sprint planning, daily stand-ups, and sprint reviews to provide QA insights and ensure testing activities are integrated into the development process. Test Strategy, Planning, and Execution: Develop andmaintain comprehensive test strategies, test plans, and execute test cases for new features and enhancements, ensuring full coverage of functional and non-functional requirements. Test Automation: Design, implement, and maintain scalable automated test frameworks and scripts using industry-standard tools (e.g., Selenium, WebdriverIO, Playwright) to increase testing efficiency and reliability. Backward Compatibility & Cross-Deployment Testing: Ensure software updates are compatible with previous versions and functionality remains consistent across various deployments. Browser Compatibility Testing: Verify that the software functions correctly and provides a consistent user experience across different web browsers (e.g., Chrome, Firefox, Safari, Edge) and their various versions. Regression Testing: Lead and execute release regression testing cycles to ensure that new code changes do not adversely affect existing functionality across different platforms and environments. Integration Testing: Evaluate the interactions introduced when combinations of prominently used features in production are used simultaneously during customer workflows. Performance, Scale & Security Testing: Perform performance, scale, load, and security testing to identify potential bottlenecks and vulnerabilities. Defect Management: Identify, document, and track software defects using bug-tracking systems (e.g., Jira). Collaborate with developers to reproduce and resolve issues promptly. Continuous Integration/Continuous Deployment (CI/CD): Integrate automated tests into the CI/CD pipeline to enable rapid and reliable software releases. Quality Metrics & Reporting: Define and track key quality metrics, providing regular reports on test execution progress, defect density, and overall product quality to stakeholders. Mentorship & Collaboration: Provide guidance and mentorship, promote best practices, and foster a culture of learning and continuous improvement across the team. What we're looking for: We are seeking a highly skilled and motivated Senior Software QA Engineer to join our dynamic engineering team. In this role, you will play a critical part in ensuring the quality and reliability of our software products by supporting Agile development teams during weekly sprint cycles and contributing to team-based release regression testing. As a Senior Software QA Engineer, you will be responsible for designing, developing, and executing comprehensive test plans and automated test scripts. You will work closely with cross-functional teams, including developers, product managers, and UX designers, to identify and resolve software defects early in the development lifecycle. Your expertise in testing methodologies, automation and AI tools, and Agile practices will be essential in driving continuous improvement and delivering high-quality software to our global user base. As a senior member of the team, you will be expected to drive key quality initiatives from the initial ideation stage through to successful fruition, skillfully gathering and managing cross-functional support to ensure their completion and adoption. We value a culture of continuous growth, exploration, and innovation, encouraging all team members to challenge the status quo and experiment with new ideas. The ideal candidate will be a self-starter who can excel autonomously while also contributing actively and collaboratively within a dynamic team environment. Our tech: Our Quality Assurance efforts are powered by a modern and robust technology stack. Our Core Testing Framework is built on industry-leading tools like WebdriverIO, Playwright, and Appium for comprehensive UI and mobile testing, utilizing Jasmine and TypeScript running on Node.js. We leverage BrowserStack to ensure broad cross-browser and device compatibility. For Cloud & Infrastructure, we rely on AWS (including S3 and ADX) and Azure Kusto, manage our environment with Kubernetes, and utilize Jenkins for our CI/CD pipeline. Key tools for monitoring and feature flagging include Metabase, Sentry, and LaunchDarkly. Our interaction with systems and data is streamlined through modern Data & API standards, primarily leveraging GraphQL and REST. Our Proof Pillars: • * Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow. • Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own. • Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success. • Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win! Some of our great benefits: • * Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • 2 company Chillax weeks (Summer & Winter) • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more! $120,000 - $180,000 a year This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, the benefits listed above, and equity. This position will be posted and accepting applications through February 20, 2026. Proof uses Identify, our identity verification tool, to confirm that individuals engaging with Proof at any stage correspond to a real identity. It’s a quick security step that helps keep the process safe for everyone. Identify is used solely for identity verification and fraud prevention and is not used to assess employment eligibility or qualifications. Proof is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Design and scale resilient data pipelines and storage, maintain ETL processes, collaborate with engineering and SRE teams to optimize performance, and implement infrastructure automation and security best practices. | Experience managing Azure Data Explorer clusters, strong SQL and PostgreSQL skills, familiarity with cloud platforms and data storage, observability tools knowledge, and Infrastructure as Code expertise with Terraform. | We are looking for an experienced Staff Data & Platform Engineer to join our team. What you’ll do as a Staff Engineer at Proof: • * Design and scale data pipelines and storage layers to support analytics, product features, and internal tooling. • Work with the data team to build and maintain ETL pipelines including Postgres and ADX, ensuring data quality and discoverability across the company. • Partner with engineers and SREs to investigate performance issues, provide metrics that highlight bottlenecks, and help teams make data-driven optimizations. • Contribute to cross-region architecture and disaster-recovery strategy by ensuring data services and pipelines are resilient and globally available. • Develop internal tools and dashboards (ADX, Grafana) to make operational and product data accessible and actionable. • Streamline CI/CD processes for data services and automate infrastructure using Terraform or other Infrastructure-as-Code tools. • Implement security and compliance best practices for data at rest and in motion. What we’re looking for: • * Interest in managing Azure Data Explorer (ADX) clusters and their schemas, including ingestion patterns, scaling and resiliency. • Deep understanding of SQL and experience with PostgreSQL or other relational databases in production. • Familiarity with cloud platforms (AWS/Azure preferred) and modern data storage (S3, data warehouses). • Exposure to observability tools (Prometheus, Grafana, or equivalent) and an interest in performance analysis. • Collaborative, self-directed, and eager to partner with application and SRE teams to drive performance improvements. Preferred Qualifications: • * Comfort with Infrastructure as Code (Terraform or similar) and automated deployments.Operational experience with ADX, KQL and Azure Data Factory (ADF).Background in performance engineering or capacity planning. • Experience building multi-region, disaster-resilient data services. • Knowledge of networking and security best practices in cloud-native data systems. • Interest in creating tools and frameworks that help other engineers move faster with reliable data.Experience with HSMs and highly regulated industriesExperience with Ruby, Rails, React, Redis, Jenkins Our stack: • * React: Front-end monolith • Ruby on Rails: Backend monolith • Java: A handful of backend services • PostgreSQL, Redis, S3: state • HSM/PKI/CA infrastructure • Jenkins w/ Groovy & Python • AWS Lambda • IaC: terraform Proof Pillars: • * Pave the Way • Own It • Act with Integrity • Play to Win Here are some of our great benefits: • * Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • 2 company Chillax weeks (Summer & Winter) • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more! $180,000 - $260,000 a year This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, commissions, the benefits listed above, and equity. This job will be posted and accepting applications through October 17, 2025. Proof uses Identify, our identity verification tool, to confirm that individuals engaging with Proof at any stage correspond to a real identity. It’s a quick security step that helps keep the process safe for everyone. Identify is used solely for identity verification and fraud prevention and is not used to assess employment eligibility or qualifications.

Lead and scale Customer Success and Professional Services teams, define strategy for customer lifecycle management, and ensure successful delivery of professional services. | 10+ years of progressive leadership in Customer Success or Professional Services within SaaS, strong team building skills, strategic mindset, and experience with CRM platforms. | We are seeking an experienced and dynamic Senior Director of Customer Success and Professional Services to lead and scale our post-sales organizations. This critical leadership role will be responsible for defining and executing the strategy for customer onboarding, adoption, retention, and expansion, as well as the successful delivery of professional services engagements. The ideal candidate will be a proven leader with a strong background in SaaS, a deep understanding of customer lifecycle management, and a passion for driving customer value and loyalty. What you’ll do as a Senior Director of Customer Success & Professional Services at Proof: • * Strategic Leadership: Develop and execute a comprehensive strategy for Customer Success and Professional Services that aligns with Proof’s overall business objectives and growth targets. • Team Leadership & Development: Lead, mentor, and grow high-performing teams of Customer Success Managers and Implementation Consultants. Foster a culture of accountability, continuous improvement, and customer advocacy. • Customer Lifecycle Management: Oversee the entire customer journey, from onboarding and implementation to ongoing adoption, value realization, and ensure renewal. Implement best practices and processes to maximize customer satisfaction and retention. • Professional Services Delivery: Ensure the successful and profitable delivery of professional services engagements, including implementations, integrations, and custom solutions. Optimize resource allocation and project management methodologies. • Customer Advocacy & Expansion: Drive programs to identify and cultivate customer advocates and opportunities for account expansion. Partner closely with sales to identify upsell and cross-sell potential. • Cross-Functional Collaboration: Collaborate effectively with Sales, Product, Marketing, and Engineering teams to ensure a seamless customer experience and to advocate for customer needs and feedback. • Metrics & Reporting: Define, track, and report on key performance indicators (KPIs) for Customer Success and Professional Services, providing actionable insights to leadership. • Process Improvement: Continuously evaluate and optimize existing processes and tools to enhance efficiency, scalability, and customer outcomes. What we're looking for: • * 10+ years of progressive leadership experience in Customer Success and/or Professional Services within a SaaS environment. • Proven track record of building, scaling, and leading high-performing teams. • Deep understanding of customer lifecycle management, retention strategies, and value realization. • Strong experience in managing professional services organizations, including project delivery, profitability, and resource management. • Excellent communication, interpersonal, and presentation skills. • Demonstrated ability to drive strategic initiatives and deliver measurable results. • Strong analytical skills and ability to leverage data to inform decision-making. • Experience working with CRM and CS platforms (e.g., Salesforce, etc). Proof Pillars • * Pave the Way • Own It • Act with Integrity • Play to Win Here are some of our great benefits: • * Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • 2 company Chillax weeks (Summer & Winter) • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more! $190,000 - $290,000 a year This is the expected total cash compensation range for this position. The salary offered within this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role includes base pay, commissions, the benefits listed above, and equity. This job will be posted and accepting applications through October 3, 2025.