Proof

Oversee and optimize operational workflows, lead and develop managers, and ensure high-quality client service. | 7+ years of operations leadership, proven KPI management, team coaching experience, and ability to partner across functions. | Senior Operations Manager Location: In Person, Detroit, MI About Proof We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. Role Overview The Senior Operations Manager is a critical leadership role responsible for driving operational performance, scalability, and service excellence across Proof’s core delivery operations. This role owns the execution, optimization, and continuous improvement of end-to-end operational workflows while ensuring a consistently high-quality client experience. As a leader of leaders, the Senior Operations Manager directly manages four Operations Managers and is accountable for operational KPIs, SLA performance, quality, compliance, and team development. This role partners closely with Client Success, Sales, Technology, and Legal Operations to ensure Proof delivers reliable, scalable, and client-centric service in a high-growth environment. Key Responsibilities Operational Performance & Execution Own and drive day-to-day operational performance across all service delivery functions, ensuring consistent execution against SOPs, SLAs, and regulatory requirements. Translate company goals into clear operational priorities, performance targets, and execution plans for Operations Managers and their teams. Establish, monitor, and optimize core operational KPIs (e.g., turnaround times, SLA attainment, quality metrics, productivity, cost efficiency). Use data and operational insights to identify trends, risks, and opportunities, and implement corrective actions at scale. Leadership & Team Development Lead, coach, and develop a team of four Operations Managers, fostering accountability, ownership, and a culture of continuous improvement. Set clear expectations for performance management, capacity planning, and execution discipline across teams. Build scalable team structures, workflows, and management rhythms to support growth and increasing operational complexity. Partner with HR and leadership to support hiring, onboarding, and succession planning within operations. Client Experience & Stakeholder Partnership Champion a client-first mindset within operations, ensuring service delivery decisions balance efficiency with exceptional client outcomes. Partner with Client Success and Delivery teams to address operational drivers of client satisfaction, retention, and expansion. Serve as an escalation point for high-impact operational or client delivery issues, ensuring timely resolution and root-cause prevention. Collaborate with Sales, Client Success, and Product teams to support enterprise and strategic client needs. Quality, Compliance & Risk Management Ensure operational adherence to legal, regulatory, and contractual requirements related to service of process and court filing. Maintain and evolve quality assurance programs that ensure accuracy, compliance, and consistency across all delivery workflows. Identify operational risks and proactively implement controls and mitigation strategies. Process Improvement & Scale Lead cross-functional initiatives to improve efficiency, reduce friction, and enhance service delivery through process redesign and automation. Partner with Technology and Product teams to inform roadmap priorities based on operational needs and client impact. Build scalable systems, reporting, and processes that support Proof’s continued growth. Qualifications 7+ years of progressive operations leadership experience, including managing managers, preferably in a high-growth, service-driven environment. Proven track record of owning and improving operational KPIs, SLAs, and performance outcomes at scale. Strong people leader with experience coaching managers and building high-performing, accountable teams. Data-driven mindset with strong analytical, problem-solving, and decision-making skills. Demonstrated ability to balance operational efficiency with client experience and business outcomes. Excellent cross-functional communication skills and experience partnering with Client Success, Sales, Product, and Technology teams. Experience in legal services, service of process, regulated operations, or complex service delivery environments strongly preferred. Bachelor’s degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus. Compensation & Benefit Details Full-time, salary position Salary range $ based on experience and location Medical, dental, vision, and 401k are available Flexible time off (paid planned and sick time, and paid holidays) Necessary equipment provided Must be located in or around Detroit, MI as this is an in-person role E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

Support financial planning, forecasting, and M&A initiatives while improving FP&A processes. | Requires 5+ years in FP&A or related fields, strong Excel and BI skills, and experience with M&A or strategic projects. | About Us We're Proof, a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties. We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry. Job Summary We are seeking a highly analytical and detail-oriented Senior Financial Analyst to join our FP&A team. This role will support company-wide financial planning, forecasting, and performance analysis while also serving as a key contributor to our M&A and growth initiatives. The Senior Financial Analyst will partner closely with FP&A leadership, Accounting, and cross-functional stakeholders to deliver actionable insights that inform strategic decision-making. This is a hands-on role ideal for someone who enjoys building models, digging into drivers, and supporting both ongoing operations and transaction-related work in a fast-paced, PE-backed environment. Key Responsibilities Financial Planning & Analysis Support the annual budgeting process and monthly/quarterly forecasting cycles, ensuring accuracy, timeliness, and alignment with strategic priorities Build and maintain detailed financial models to analyze revenue trends, margins, operating expenses, and cash flow Prepare variance analyses and performance reporting versus budget, forecast, and prior periods, highlighting key drivers and risks Partner with business leaders to understand operational metrics and translate them into financial insights M&A and Strategic Growth Support Support financial due diligence for acquisitions, including data analysis, quality of earnings support, and operational metric validation Build and maintain acquisition and investment models, including purchase accounting inputs, synergies, and return analyses Assist with post-acquisition integration planning, including financial reporting alignment, forecasting, and synergy tracking Support de novo growth initiatives and special projects related to market expansion or new service offerings Process Improvement & Systems Help improve FP&A processes, models, and reporting tools to support scalability and data accuracy Work closely with Accounting to ensure consistency between actuals, forecasts, and long-range plans Leverage financial systems and BI tools to enhance reporting and analytical capabilities Collaborate with Product, Engineering, and Data teams to design and source platform data to support business analytics Qualifications 5+ years of progressive experience in FP&A, corporate finance, investment banking, consulting, or related roles B.S. / B.A. in Finance, Accounting, Economics, Engineering Strong financial modeling, forecasting, and analytical skills with a high attention to detail Experience supporting M&A, strategic initiatives, or transaction-related analysis preferred Strong Excel skills and comfort working with large datasets; experience with BI tools and SQLa plus Ability to communicate complex financial concepts clearly to both finance and non-finance stakeholders Experience in services, tech-enabled services, or PE-backed environments strongly preferred Compensation & Benefits Full-time, hybrid role Annual Salary range $90,000 to $105,000 based on experience and location Eligible to participate in company bonus program Medical, dental, vision, disability insurance, and 401(k) available Flexible time off (paid planned and sick time, and paid holidays) Locations This is a hybrid role in one of these locations: Richmond, VA New Orleans, LA E-Verify This company participates in E-Verify, for more information view the Participation and Right to Work Posters.