Professional Physical Therapy

Handling patient billing inquiries, resolving account issues, and communicating with insurance carriers and patients. | Minimum three years healthcare customer service experience, proficiency in Raintree, and strong organizational skills. | Position Description: The Customer Service Specialist serves as Professional Physical Therapy’s primary contact for all patient billing inquiries. The Customer Service Specialist functions as a liaison between PPT and patients, providers and payers for all billing matters related to account resolution. Pay: $22.95 - $24.77 Principal Duties and Responsibilities: · Accepts all payments, makes outbound calls and accepts all inbound calls; ensures all calls are responded to from all parties (patients, clinics, insurance carriers, vendor) within a specific response-to-call timeframe and with the intent to resolve the caller’s concern. · Assists patients in understanding billing statements to ensure swift resolution of outsizing balances. · Makes necessary charge corrections to accounts to ensure patient ledger is an accurate reflection of the services provided. · Utilizes all necessary tools and resources to resolve patient inquiries while on the phone or preparing/reviewing billing correspondence. · Has an in depth understanding of different payer regulations/requirements and communicates effectively with patients regarding their Explanation of Benefits (EOB). · Easily navigates Raintree and the Raintree ledger. · Ensures all accounts are documented accurately. · Follows scripts that are developed by the RCO management team to facilitate consistent and expedient account resolution. · Reviews all returned mail, contacts patients to verify current address, updates demographic information in Raintree, follows process to send statement to current address. · Responds to all patient calls to customer service regarding benefit questions, reviews Raintree TVBEN, utilizes insurance websites, and follows up with necessary department as needed. · Completes written responses to patients and customers regarding account resolution and complaint recovery. · Assists Customer Service team with patient balances and statement review. · May assist with submitting authorizations and authorizations follow up. · May assist with benefit verification, specifically during re-verification time. · Works with insurance carriers for claims follow up and status of outstanding bills. · Works with specific reports from Raintree and Yellowfin to ensure accuracy. · Reviews collection files prior to patients being sent to collections. · Provides support to staff for all functions of the RCO. · Able to identify and rectify potential problems within specific projects. · Behaves in a manner consistent with Professional’s mission, vision, and values. · Maintains a working knowledge of HIPAA, OSHA, Risk Management, and compliance regulations. · Attends Company meetings as required. · Practices confidentiality in accordance with Company policies and all laws and regulations. · Other duties as assigned by RCO Management. · Previous work experience (minimum three years) with healthcare customer service required. · Bachelor’s degree preferred. · Fully proficient in Raintree Navigation. · Must demonstrate consistency in exceeding productivity goals. · Strong organizational and time management skills are required. · Establishes a collaborative environment capitalizing on employee talents, experience, interests, and diversity to reach high performance. · Embraces diversity within the work environment and consistently deals with internal and external customers in a friendly and respectful manner; supports teamwork and cooperation with work partners in daily activities. · Excellent analytical and problem-solving skills. · Excellent communications skills are required. · Ability to work independently and follow-through and handle multiple tasks and/or special projects simultaneously.

Prospect, qualify, and generate new leads targeting physicians, manage referral sources, and assist with workers compensation account management and communication. | 1-2 years inside sales or medical billing experience, proficiency with CRM and sales software, strong communication and organizational skills, and ability to work in an office environment. | The Sales Development Representative (SDR) is primarily an internal role responsible for prospecting, qualifying, and generating new leads and referral sources and growing referrals utilizing various CRM's and data sources along with assigned target physicians. This role is also responsible for reviewing and resolving workers compensation account management needs.  The purpose of this role is to obtain new referral sources, re engage past referral sources and grow current referral sources targeting physicians in non-orthopedic and orthopedic taxonomies. It is also the purpose of this role to assist with communication and management of case managers and adjusters in the Workers Compensation space. Essential Functions: • Responsible for outreach, creating interest, securing a referral, qualifying leads to help expand the customer base • Target physicians using multiple data sources, lists, research and assigned targets • Maintain, sustain, and grow accounts as it pertains to physician/case managers/adjustor contacts • Providing consistent, concise, accurate and timely weekly/monthly activity reports to management • Working collaboratively in a team environment and independently • Distributing materials and pertinent information to the physician referral sources and the case managers/adjusters in Workers Compensation via mail, email, or fax • Assist with communication with case managers and adjusters and provide any documentation requested • Pull data/reports as needed for utilization with physicians/case managers/adjusters as well as internal management of WC cases (managing outstanding payments, utilization reports, management of timely patient evaluations, scheduling and follow-ups) • Data entry within several applications (including Salesforce, Raintree etc) Qualifications: • 1-2 years of successful inside sales experience and/or in medical billing, accounts receivables, with strong emphasis on denial management and third party policy. Bachelor's degree a plus • Experience with Microsoft Outlook, Excel, and PowerPoint • Excellent verbal and written communication skills • Excellent interpersonal skills • Experience with sales related software tools such as customer relationship management (CRM) systems and analytical systems; Salesforce.com (SFDC), Yellowfin, and Raintree • Strong understanding of insurance payor reimbursement, authorization, collection practices and practice management systems • Self-motivated; self-starter • Strong capacity to work independently • Strong prospecting skills • Resides in the Northeast is a PLUS • Ability to work successfully in a team environment • Strong organizational and multi-tasking skills Working Conditions: • Works in an office environment • He or she may spend long amounts of time sitting down • May be required to walk up and down the stairs • May be required to work evenings and/or weekends as job duties require • Potential for light travel within the northeast regions Salary: $22-$27 an hour + bonus opportunities

Analyze financial data related to partnerships, develop financial models, prepare reports, and support budgeting and forecasting to drive strategic growth. | Bachelor's degree in Finance or related field, 3+ years of financial analysis experience, proficiency in Excel and financial software, strong communication and problem-solving skills. | Job Title: Financial Analyst II - Partnerships Company Overview: Professional Physical Therapy is a leading provider of outpatient physical therapy and rehabilitation services in the Northeast. Known for its commitment to patient care and employee satisfaction, the company is a certified Great Place to Work® and continues to expand its footprint through strategic partnerships and innovative growth initiatives. Role Overview: As a Financial Analyst II - Partnerships, you will play a critical role in supporting the company’s growth strategy by analyzing financial data related to partnerships and business development. Reporting to the Chief Growth Officer, you will provide insights that drive decision-making and help optimize partnership performance. What You'll Do: - You will analyze financial data and partnership performance metrics to identify trends and opportunities. - You will assist in the development of financial models to support partnership negotiations and growth strategies. - You will collaborate with cross-functional teams including business development, finance, and operations to gather and validate data. - You will prepare detailed reports and presentations for senior leadership to inform strategic decisions. - You will monitor key financial indicators and provide recommendations to improve partnership profitability. - You will support the budgeting and forecasting processes related to partnership activities. - You will help ensure compliance with financial policies and procedures in partnership agreements. - You will contribute to continuous improvement initiatives within the finance team. What You Bring: - Bachelor’s degree in Finance, Accounting, Economics, or a related field. - Minimum of 3 years of experience in financial analysis, preferably within healthcare or partnerships. - Strong proficiency in financial modeling and data analysis tools such as Excel and financial software. - Excellent communication skills with the ability to present complex financial information clearly. - Detail-oriented with strong organizational and problem-solving abilities. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the healthcare industry, particularly outpatient services. - Familiarity with partnership agreements and contract analysis. - Advanced skills in data visualization tools like Tableau or Power BI. - CPA or CFA certification. What We Offer: - We offer a supportive and inclusive work environment recognized as a Great Place to Work®. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? Please submit your resume and cover letter through our careers page at www.professionalpt.com/careers. We look forward to learning how you can contribute to our team and help us grow our partnerships.

Analyze financial data related to partnerships to support growth strategies and provide insights for decision-making. | Bachelor's degree in Finance or related field with 3-5 years of financial analysis experience, strong Excel and financial modeling skills, and excellent communication abilities. | Job Title: Financial Analyst II - Partnerships Company Overview: Professional Physical Therapy is a leading provider of outpatient physical therapy and rehabilitation services in the Northeast. Known for its commitment to patient care and employee satisfaction, the company is a certified Great Place to Work® and continues to expand its footprint through strategic partnerships and innovative growth initiatives. Role Overview: As a Financial Analyst II - Partnerships, you will play a critical role in supporting the company’s growth strategy by analyzing financial data related to partnerships and business development. Reporting to the Chief Growth Officer, you will provide insights that drive decision-making and help optimize partnership performance. What You'll Do: - You will analyze financial data and partnership performance metrics to identify trends and opportunities. - You will assist in the development of financial models to support partnership negotiations and growth strategies. - You will collaborate with cross-functional teams including business development, finance, and operations to gather and validate data. - You will prepare detailed reports and presentations for senior leadership to inform strategic decisions. - You will monitor key financial indicators and provide recommendations to improve partnership profitability. - You will support the budgeting and forecasting processes related to partnership activities. - You will help ensure compliance with financial policies and procedures in partnership agreements. - You will contribute to continuous improvement initiatives within the finance team. What You Bring: - Bachelor’s degree in Finance, Accounting, Economics, or a related field. - 3-5 years of experience in financial analysis, preferably within healthcare or partnerships. - Strong proficiency in financial modeling and data analysis tools such as Excel and financial software. - Excellent communication skills with the ability to present complex financial information clearly. - Detail-oriented with strong organizational and problem-solving abilities. - Ability to work collaboratively in a fast-paced, dynamic environment. Bonus Points If You Have: - Experience in the healthcare industry, particularly outpatient services. - Familiarity with partnership agreements and contract analysis. - Advanced skills in data visualization tools like Tableau or Power BI. - CPA or CFA certification. What We Offer: - We offer a supportive and inclusive work environment recognized as a Great Place to Work®. - We offer competitive salary and comprehensive benefits including health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer flexible work arrangements to support work-life balance. - We offer employee wellness programs and community engagement initiatives. Ready to Apply? To join our team as a Financial Analyst II - Partnerships, please submit your resume and cover letter through our careers page at www.professionalpt.com/careers. We look forward to learning how you can contribute to our continued success and growth.