Professional Case Management

Leading patient recruitment strategies, managing teams, and ensuring compliance in clinical trial environments. | Minimum 3+ years leading teams, understanding of GCP, IRB, ICF processes, and experience with call center operations and CRM tools. | QUALIFICATIONS: Bachelor's degree or equivalent and 5+ years progressive experience in a patient recruitment environment preferred. Minimum of 3+ years leading high-performing teams Clear understanding of GCP and specifically IRB and the ICF processes. Ability to lead across multiple time zones in a remote working environment. Results oriented- demonstrates strong business planning skills, communicates objectives clearly to teams and has proven experience in execution to get to desired results. Driven- self-starter that can inspire and motivate teams, has excellent time management skills and is ready to execute in a tactical and strategic manner. Strong Communicator- strong communication skills to develop and maintain collaborative relationships with internal and external stakeholders. Proven experience leading and implementing call center operational strategies, teams and solutions, preferably in a clinical trials environment with diverse therapeutic area focus. Data-driven approach to performance management, reporting, and identifying opportunities for strategic improvement. 3+ years' experience utilizing customer relationship management (CRM) and other call center applications. Ability to manage multiple projects concurrently and prioritize tasks in a fast-paced environment. Proven ability to build and mentor high-performing teams, fostering a culture of accountability and continuous improvement. Travel of up to 5% may be required ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABIITY: Develop and implement strategic plans in collaboration with sites to meet enrollment targets for clinical trials in multiple therapeutic areas. Manage recruitment vendor relationships, ensuring quality, adherence to contracts, and efficient and cost-effective delivery of services. Manage recruitment using EmVenio and partner databases adhering to appropriate privacy agreements and standards. Ensure all recruitment activities comply with regulatory requirements, ethical guidelines, and company policies. Design and optimize patient journeys, leveraging outreach to enhance trust, engagement, and enrollment rates. Lead and supervise 2+ direct reports and partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Oversees a team of professionals, providing coaching and feedback to elevate individual and team performance. Partners with other team members ensuring optimal recruitment performance and efficiency across all studies. Identify and solve recruitment challenges and barriers to meeting recruitment objectives. Implement and deploy strategies for lead generation through both internal (site database) and external sources (social, email marketing/blasts, text messaging, advertising (print, radio, TV, digital). Generate reports and presentations on recruitment KPIs, including trends and recommendations to identify and implement process improvements to increase call center productivity and efficiency. Acts as Subject Matter Expert (SME) for patient recruitment and retention topics in all client communications. Tracks metrics and builds progress reports on enrollment targets and updates. Coordinate efforts with Community Engagement/Outreach to execute community-based recruitment initiatives to engage specific, eligible patient populations. Participate as needed in business development. Other duties as assigned. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

Manage a portfolio of mobile clinical research projects, coordinate with cross-functional teams, train staff, and ensure quality and compliance. | Bachelor's degree in a biological or related field, 2+ years in clinical research or project management, excellent communication skills, and ability to travel. | Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Manage a portfolio of projects that deliver mobile clinical research to patients. This role functions as the primary point of contact for internal and external cross-functional teams including nurses, study sites, sponsors, CROs, vendors, suppliers, pharmacies and laboratories. Qualifications Bachelor’s degree from an accredited four-year college or university in a biological program. Two or more years of experience in the clinical research industry or equivalent. Two or more years of experience in project management. Detail oriented. Excellent verbal and written communication skills. Proficient in Microsoft Office products. Ability to travel up to 10% of time. Essential Functions/Areas of Accountability Project Manager - Accountable for delivering assigned projects within time, scope and cost. Receives projects from the Project Start-up Team to execute and monitor mobile clinical research visits through study closure. Primary Point of Contact - Central liaison for clients and stakeholders within assigned projects. Trainer - Provides study protocol specific training to nurses and sites through remote presentations. Risk mitigation and Issue Resolution – Proactively identifies and mitigates risks. Resolves and documents issues in real-time. Nurse Monitoring – Oversees nurse performance for all mobile research visits. Reviews and approves nurse activities for payment. Contributor to Quality - Contributes to continuous improvement of all processes, Job Aids and SOPs. Performs additional duties and responsibilities as deemed necessary. The typical base pay range for this role is USD $78,700 - $118,000 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Carson Moreira-Rego at (866) 776-0127 x387 or at Carson.Moreira-Rego@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

The Application Specialist I is responsible for ensuring the smooth operation of EmVEnio research applications, resolving user tickets, and providing technical support. This role also involves troubleshooting application issues, maintaining application updates, and developing training for users. | A bachelor's degree in a relevant field is preferred, along with previous industry experience, ideally in a clinical research or service provider role. Strong organizational, communication, and analytical skills are essential, along with the ability to work independently in a fast-paced environment. | Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! The Application Specialist I helps to keep EmVEnio research applications running smoothly and operating properly. Resolves tickets and provides administrative and technical support and guidance on company applications to users. Troubleshoots issues and maintains applications with regular updates. Writes support and procedure documents, helps develop requirements and detailed specifications and works according to those requirements and specifications. Works independently under specified objectives and applies advanced troubleshooting techniques to identify, diagnose and correct application problems. This position supports employees’ use of applications trains the trainers to develop and deliver effective training, and coaching users. Qualifications Bachelor’s degree in a relevant field is preferred. Previous industry experience, preferably working as a site coordinator, or clinical CRO experience, or similar service provider or equivalent strongly preferred. Ability to gain and retain a full and complete understanding of the functionality, data, and relation of assigned applications. Excellent organizational skills, including ability to manage complex spreadsheets. Must have the ability to maintain confidentiality and work independently in a fast-paced environment. Excellent oral and written communication skills and the ability to communicate effectively with all levels within the organization and with external parties. Attention to detail and accuracy is essential. Must possess excellent interpersonal skills. Must have the ability to build and maintain positive relationships with management, peers, subordinates, and external partners. Must display strong analytical and problem-solving skills. Experience working in an Electronic Data Capture or electronic Source Document application environment (e.g., configuring, loading data, troubleshooting) preferred. Ability to travel 0-10%. Essential Functions/Areas of Accountability Coaches users on application functionality and best practices. Gathers business requirements from end-users to enhance application efficiencies. Maintains application functionality and identifies applications’ deficiencies; implements improvements. Assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams. Plans and executes application configuration, communication, and results. Documents procedures and processes to ensure repeatability and data sharing. Develops and maintains relationships within the organization and/or with external partners and understands the unique needs of each partnership. Delivers timely, impactful work products in alignment with business development strategies and goals. Monitors, reviews, and maintains access control to applications. Supports end users as a power-user in applications, performing high-level tasks. Administers and supports business functions around applications, such as administering training (enrolling and guiding users) within applications’ training environments. Fields users’ questions about applications. Troubleshoots and solves users’ problems using applications. Participates in Company or Sponsor-required training programs. Performs other duties as assigned. Travels as needed. The typical base pay range for this role is USD $63,800 - $90,900 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Carson Moreira-Rego at (866) 776-0127 x387 or at Carson.Moreira-Rego@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

Assist Clinical Project Managers with the administration of mobile clinical research visits to patients. Coordinate logistics for investigational products and manage clinical databases. | A bachelor's degree in a biological program is required, along with preferred experience in a clinical or research setting. Candidates should be detail-oriented and possess excellent communication skills. | Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Assist Clinical Project Managers with administration of mobile clinical research visits to patients. Qualifications Bachelor’s degree from an accredited four-year college or university in a biological program. Previous work experience in a clinical or research setting is preferred. Detail oriented. Excellent verbal and written communication skills. Proficient in Microsoft Office products. Ability to work out of normal business hours up to 5% of time. Ability to travel up to 10% of time Essential Functions/Areas of Accountability Associate to a matrixed team of Clinical Project Managers on multiple projects. Quality check clinical source documentation. Coordinate and schedule logistics for investigational products and biological specimens. Request and delivers documentation to internal and external cross-functional teams including nurses, study sites, sponsors, vendors, suppliers, CROs, pharmacies and laboratories. Staff, coordinate and confirm visits for study nurses. Manage internal and external clinical databases. Process study expenses. Perform additional duties and responsibilities as necessary. The typical base pay range for this role is USD $54,080 - $74,880 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Carson Moreira-Rego at (866) 776-0127 x387 or at Carson.Moreira-Rego@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

The Associate Director oversees the budget and proposal process for site networks, serving as a business and budget advisor to the executive team. This role involves collaboration with various departments to create budgets and proposals for clinical trials. | Candidates should have a bachelor's or master's degree in Business, Finance, or a related field, along with 10-15+ years of experience in finance or budget roles. Strong skills in fiscal management, financial modeling, and leadership are essential. | Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! The Associate Director of Site Network Budgets and Proposals oversees the budget and proposal process for site networks at EmVenio Research. Serves as a business and budget advisor to SVP of Global Business Services and executive team in decision-making for matters that may be operational, financial, and/or strategic in nature. The position requires a strong analytical mindset with technical ability and excellent people skills. The position will be involved in many financial aspects of a clinical trial study (“study”), from the proposal process to study budget and forecasts for Finance, collaborating with Operations. The position supports business development in strategic landscape planning and client interactions.. Cross-functionally works with all Departments on Site Network matters required to create a budget and provide a proposal to the customer. QUALIFICATIONS: Bachelor’s or master’s degree with emphasis in Business, Finance, or a related field. 10-15+ years in finance or budgets role and additional experience in management. Strong skills in fiscal management, financial benchmarking, risk management, and business development. Preferred experience in Clinical Trials industry. Strong leadership and team management skills. Advanced proficiency in financial modeling and analysis. Excellent communication and presentation abilities. Ability to understand management's business plan and management's assumptions. Demonstrate ability to proactively prioritize needs and effectively manages resources and time. Excellent organizational and problem-solving skills with the ability to handle multiple tasks. Able to make independent judgments which have considerable impacts on the organization. Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. High level of interpersonal skills to handle sensitive and confidential situations and documentation. Able to communicate effectively in writing and verbally across all levels of the organization. Able to effectively present information to management, employees, and customers. Skilled in the use of MS Office applications, especially Excel and PowerBI. ESSENTIAL FUNCTIONS/AREAS OF ACCOUNTABILITY: Development of study budgets in collaboration with Operations and Business Development, including providing templated information regarding specific budgets to the Research Technology Team for entry into RealTime. Provide industry expertise and support for study pricing in the proposal process. Liaising with senior management, heads of departments, and other key leadership figures. Examining market trends related to budget win rates, along with commentary for management (may include competitive analysis). Assist in the development of a formal Proposal Process and lead efforts to create professional proposals for customers across the Research Division. Willingness to grow and manage a team as the site network budget volume increases. Perform other work-related duties as assigned. The typical base pay range for this role is USD $131,300 - $218,900 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Jennifer Hoffman at (866) 776-0127 or at jennifer.hoffman@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

The Staffing Coordinator On Call will perform clerical and scheduling activities to facilitate agency operations outside of standard business hours. This includes addressing urgent issues with caregiver schedules and notifying management of any issues as they arise. | Candidates should be high school graduates, with a preference for those holding a college degree. Staffing experience is preferred, along with strong communication skills and the ability to manage time effectively. | Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! Professional Case Management is seeking an On-Call Staffer to join our busy team in a 100% remote role! In this position you will perform clerical/scheduling activities that facilitate Agency operations outside of standard business hours which includes nights, weekend, and holidays. The hours for this position are: - Every Wednesday 7pm-7am MST - Every other Thursday 7pm-7am MST - Every Saturday 4am-10am MST - Every other Sunday 4am- 10am MST Essential Functions/Areas of Accountability On-Call response Address urgent issues with caregiver schedules and call-offs during day/weekend and evenings shifts. This also includes observed holidays. Notify Staffing Manager and/or Regional Director of Clinical Operations of issues as they arise (i.e. – when shift can’t be filled, etc.). Provide notes in the scheduling system for all unfilled or cancelled shifts and provide information that is helpful for the staffing manager and other staffers when reviewing shifts that are unfilled or cancelled. Calls will be returned within 30 minutes. The Staffer will contact the appropriate Regional Director of Clinical Operations regarding urgent clinical or personnel issues. The Staffer should attempt to contact at least ten (10) personnel who may be able to fill in for the cases – if 10 nurses are available to contact. Perform other activities and duties as deemed necessary. Qualifications High school graduate; college degree preferred. Staffing experience preferred, staffing for a temporary agency or in-home health a plus. Knowledge of medical terminology or a general medical background desirable. Demonstrates strong verbal, written and interpersonal communication skills. Speaks, reads, writes and comprehends English. Demonstrates time management, organizational skills, and ability to function with minimal direction. The typical base pay range for this role is USD $17,680 - $23,920 per year. Individual base pay depends on various factors, in addition to primary work location, complexity and responsibility of role, job duties/requirements, and relevant experience, skills and other market-based factors. Available Benefits Include Medical Dental Vision 401(k) Company Paid Short Term Disability Flexible Spending Account (FSA) Health Savings Account (HSA) Paid Time Off Voluntary Benefits Please contact Sofia Weiner at (720) 207-2842 x514 or at Sofia.Weiner@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).

Lead and manage RN case managers providing in-home care, coordinate client care, ensure compliance with policies, and support clinical staff. | Current RN license, minimum 2 years nursing experience including home care, supervisory or case management experience, and CPR certification. | Make a Difference on Your Own Schedule and Terms! Hiring Senior Case Managers in Colorado Come join our growing team! A few of our perks: Create your own schedule! Great Work/Life balance! $44/hr. (including 100% of Hourly Wage Paid for Drive Time) Bonus Eligible Benefits Available (Medical, Dental, Vision, Matching 401k) We provide in-home care to former Nuclear Weapons Workers who are suffering from chronic and terminal illnesses, as a result of their previous work environment. Our Senior RN-Case Managers Direct assigned team members of RN Case Managers in the provision of care in accordance with Agency policy and with state-specific nurse practice act, and regulatory requirements. Qualifications Graduate of a state approved school of professional registered nursing BSN preferred Current, unrestricted RN license in the state(s) of practice Minimum of two (2) years nursing experience including one (1) year in home care or closely related field One (1) year of supervisory and/or case management experience preferred Current CPR certification Essential Functions/Areas of Accountability Responsible for functions and accountabilities as contained in the case manager job description Provide direct care and case management of assigned clients Assist and collaborate with the regional director and other personnel to identify and correct issues and/or improve services. Plan, implement, and evaluate care provided Participate, coordinate and manage client care conferences as needed. Serve as a local on-site clinical resource as needed and provides support to ensure client’s home care needs are met. Assist and collaborate with staffing coordinators regarding the appropriateness of staffing and scheduling of personnel within scope of practice, competencies, client needs and complexity of home care. Adhere to nursing delegation guidelines as described in Agency Scope of Practice policy. Ensure adherence to Agency policies. Perform other functions as requested by the regional director which may include the following: Participate in interviewing, selection, and ongoing evaluation of clinical personnel as requested by the Regional Director Personnel training, education, and competency validation Review and evaluate clinical documentation for accuracy and completeness Participate in all Agency performance improvement initiatives including but not limited to quarterly medical record review Collect, document, and submit data on infections, occurrences, complaints and grievances, and performance improvement activities Perform and document supervisory visits as indicated to facilitate problem resolution Review nurse shift reports for adherence to policy and for opportunities for performance improvement Home chart completeness Timeliness of staffing cases post referral Equipment tracking Assist with marketing activities such as visiting with clients or physicians to discuss Agency programs as requested The senior case manager, or similarly qualified alternate, shall be available at all times during operating hours and participate in all activities relevant to the professional services furnished, including the development of qualifications and the assignment of personnel. Perform additional duties and responsibilities as deemed necessary Please contact Rick Carey at (866) 776-0127 x350 or at rick.carey@procasemanagement.com today to learn more about our opportunities where you can make a difference in your own career! Professional Case Management is an Equal Opportunity Employer. At Professional Case Management (PCM), our mission drives us. We have a growing team of over 4,000 employees who are passionate about delivering care that enhances the quality of life of clients in the most healing of environments – the home. We believe that aligning genuine, caring team members with this purpose is life-changing for our clients, customers, and teammates alike. And it’s our goal to consistently stretch ourselves – and the organization – to ensure we’re always learning, growing, and elevating our standards of service. In everything we do, we share a strong set of core values: We Work As A Team, We Do The Right Thing, We Figure It Out, We Pursue Growth, and We Take Ownership. PCM has been an industry leader in delivering specialized in-home care and other services to clients for over 30 years. Our Home Care division is the nation’s premier Home Healthcare provider to former nuclear weapons and uranium workers, upholding the highest standards of care through accreditation by the Accreditation Commission of Health Care (ACHC).