Press Ganey

Design, develop, and maintain software front-end applications, troubleshoot issues, and collaborate with teams. | Requires 6+ years in software development or data engineering, proficiency in SQL, web technologies, API, and experience with CI/CD and agile methodologies. | Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Press Ganey currently has an exciting opportunity for a Senior Software Engineer. This role will support the Clinical Solutions products. Duties & Responsibilities: Design and implement software front end application enhancements and bug fixes given general instructions Participates in iteration and release planning Adheres to core design and testing principles Understands and interprets detailed technical specifications Follows and updates the design specifications as needed Learns and follow standards, processes and procedures Authors supporting documentation Prepares own work for inclusion in the release/deployment management process Participates in peer technical reviews Troubleshoots identified problems and provides support and follow-up for issues Completes assigned design tasks within the time allotted Mentors Software Developers Responsible for the quality of work that the team members perform. Coordinates with other IT and business teams. Trains other developers on standards, policies, and procedures. Supports Software Applications Coordinates issue resolution process Provides support and follow-up for issues. Qualifications: Strong knowledge of SQL, specifically with Microsoft SQL Server Knowledge of basic statistics Strong software engineering skills on the .Net Core platform Web front-end technologies including Angular/React, JavaScript and CSS Experience in JSON and API development methodologies. Experience in containerization(dockers/Kubernetes) preferred Experience in CI/CD preferred GitLab experience highly desirable Experience with test driven development Excellent communication (written and verbal) and problem-solving skills Knowledge of agile methodologies and experience working in an agile environment. Thorough understanding of data structures and object-oriented techniques Project task multi-tasking and prioritization, Individual time management Experience: Bachelor’s Degree or comparable broad-based work experience is required. Advance training or certification in software design/development is an advantage. 6+ years experience as a Data Engineer or Database Administrator (DBA) 6+ years experience in software development Code reviews and code review participation Ability to communicate best practice solutions to other developers Ability to present technical ideas and work with development teams to identify best practice solutions Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Manage and oversee complex research projects, build and maintain client relationships, and ensure project delivery within scope, time, and budget. | 5+ years of project management experience in market research, with strong client-facing skills and familiarity with survey platforms. | Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Project Managers are chiefly responsible for facilitating an exceptionally high level of project execution for our clients. Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build and maintain key relationships with our clients. This position involves daily interaction, coordination, and execution with both internal & external teams and requires excellent attention to detail and communication skills. Key Responsibilities Serve as the senior point of contact for enterprise clients, ensuring clear communication, strong stakeholder confidence, and a consistent, high quality experience throughout the project lifecycle. Develop a comprehensive understanding of each client’s business priorities, industry environment, and organizational structure to inform tailored project and program strategies. Lead client meetings, strategic discussions, and project reviews with professionalism, clarity, and a consultative approach. Proactively identify client needs and project risks, recommending effective solutions to maintain alignment, mitigate issues, and support successful outcomes. Set and manage expectations related to scope, timelines, feasibility, sampling plans, fieldwork milestones, deliverables, and operational considerations. Cultivate long term, trust based relationships that position Forsta as a strategic partner and an extension of the client’s internal team. Guide clients through complex, multi phase or multi country programs, providing direction on best practices, operational workflows, and project requirements. Promote and drive adoption of Forsta tools, platforms, and recommended processes to enhance project efficiency, consistency, and data quality. Oversee the full lifecycle of high complexity research projects—from initial scoping and kickoff through execution, quality assurance, fieldwork oversight, delivery, and closeout. Ensure strong internal alignment by coordinating cross functional teams, communicating requirements and risks, and contributing to account growth through outstanding service delivery. Ensure all project activities adhere to Forsta’s quality standards, compliance requirements, and operational best practices to maintain consistency and excellence across engagements. Prepare clear, accurate, and timely project documentation—including scopes, timelines, status updates, and post project summaries—to support transparency and organizational alignment. Support long term account health by identifying patterns, insights, and operational improvements that enhance the client experience and strengthen Forsta’s strategic value. Required Qualifications 5+ years of Project Management experience, including 4+ years in Market Research or Research Insights, with a proven ability to lead large, complex, or enterprise level programs. Demonstrated success building and sustaining consultative, trust based client relationships, serving as the primary client lead for multi phase or multi country initiatives. Strong command of survey operations and fieldwork workflows, with familiarity in research methodology, sampling logic, and data interpretation concepts (preferred but not required). Hands on experience with survey platforms, including Forsta Surveys (Decipher), and the ability to guide clients and internal teams in platform usage and best practices. Exceptional communication and executive level presentation skills, with the ability to simplify complex topics for diverse audiences and influence decision making. Advanced technical proficiency, including strong MS Office fluency (Excel, PowerPoint, Word), and comfort working with tools such as Salesforce, Jira, Teamwork, and Slack. Strong commercial and financial acumen, including experience supporting account growth, building budgets, forecasting, and managing project margins. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected hourly base salary for this position is upto $28.90/hr. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Leading and managing healthcare projects, analyzing complex data, and driving performance improvement initiatives. | Requires extensive healthcare experience, leadership in complex environments, data analytics skills, and a master's degree, with a focus on performance and change management. | Job Description: • The Senior Consultant coordinates and leads project teams of internal consultants, advisors, and growth professionals, overseeing the delivery of traditional and transformational human experience consulting, strategic support, and projects across multiple clients. • Management of interdisciplinary teams, design of statistical, financial and operational analyses, quality control, development and presentation of client deliverables, management of existing client relationships, industry research, and expansion of business. • Provides expertise and analysis with active role in executive interviews; responsible for creating and supporting executive summary content formation; and supports strategic roadmap based on client priorities. • Ensures successful collaborations with core client account team and/or internal business units to transition strategic recommendations into actionable improvement plans for ongoing client relationships. • Responsible for contributing and leading strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients. Requirements: • 10+ years of previous work experience in healthcare • Director level experience in healthcare or senior level consultant • Experience working with complex data sets across the human experience (patient, employee, safety, quality, payor, clinical operations, etc.) • Background in leading performance improvement and/or change management initiatives in a complex environment • Experience in medical management design and operations • Healthcare corporate strategy/innovation development • Healthcare quality improvement, change management, performance improvement initiatives • Strong data analytic skills (Excel, Access, SQL, SAS, etc.) • Advanced skills in MS Office Products (Word, PPT, Excel) to support document preparation • Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities • Proactive, “can do” approach and growth mindset • Master’s degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD) Benefits: • Health insurance • 401(k) matching • Paid time off • Professional development opportunities • Flexible work arrangements

Lead and execute demand generation strategy, manage marketing technology and teams, optimize digital marketing performance, and collaborate cross-functionally to drive scalable growth. | 12+ years marketing experience with 7+ years leadership, expertise in Martech, analytics, digital platforms, strong communication, and team management skills. | PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. • Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. • Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. • Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. • Dare to innovate: We challenge the status quo with creativity and innovation as our true north. • Better together: We check our egos at the door. We work together, so we win together. As the Vice President for Digital and Demand Generation, you will be responsible for driving scalable growth through innovative, data-driven marketing initiatives. The ideal candidate for this position is a strategic thinker, a hands-on leader, and a passionate advocate for leveraging emerging technologies to optimize marketing performance and customer engagement. As a senior leader on the Marketing team, you will play a key role in translating business priorities into effective campaigns across multiple lines of business and across multiple geographies. To accomplish this, you will manage a team of professional staff with responsibility for campaign management and planning, inbound marketing, website, and marketing operations. You and your team will work collaboratively with leadership across the organization and act as an advisor across the business on strategies, channels, and messages to reach the desired audiences. Key Responsibilities: Demand Generation Strategy & Leadership • Design and execute the overarching demand generation strategy aligned with corporate growth goals, ensuring a consistent pipeline of high-quality opportunities. • Partner with executive stakeholders across Sales, Product, Client Success, and Finance to define strategic priorities allocate spend, and go-to-market alignment. • Develop annual and quarterly revenue acceleration plans with measurable KPIs, integrating brand awareness, lead generation, and conversion optimization. • Manage, optimize, and forecast the departmental budget to maximize ROI, balancing strategic investments with operational efficiency. Technology-Driven Marketing Innovation & Martech Optimization • Champion the integration of AI, machine learning, and emerging technologies into marketing workflows — leveraging predictive analytics, personalization engines, dynamic content generation, and advanced customer journey orchestration. • Continuously evaluate and adopt next-generation tools and trends to keep the organization at the forefront of marketing innovation and competitive advantage. • Oversee and evolve the organization’s digital ecosystem — including website, marketing automation platforms, CRM, analytics, and personalization tools — ensuring seamless integration, scalability, and security. • Lead governance and continuous improvement efforts related to the marketing technology stack, ensuring security, scalability, and best-practice usage. • Drive UX and conversion optimization to improve visitor engagement, lead capture, and sales readiness. End-to-End Demand Generation & Performance Marketing • Own the complete demand generation lifecycle from lead acquisition to nurturing scoring to conversion, ensuring alignment with sales objectives. • Optimize paid media, SEO/SEM (including LLM, Generative Engine, and Answer Engine optimization), social advertising, email marketing, and account-based marketing (ABM) efforts through data-driven targeting and marketing automation. • Implement rigorous performance tracking and attribution models to measure impact, improve forecasting, and increase marketing ROI. Campaign, Event, & Partnership Activation • Develop and execute high-impact, multi-channel campaign blueprints that combine storytelling, data, and creative execution to drive market penetration and pipeline acceleration. • Collaborate cross-functionally with business Unit General Managers, Sales, Client Success, and other internal stakeholders to uncover growth opportunities and inform campaign strategy. • Identify and activate high-value digital events, sponsorships, and partnership opportunities to increase brand visibility and generate qualified leads. Designs integrated content and outreach strategies tailored to each event or partnership for maximum engagement and conversion. • Partner with field marketing teams to support physical events with digital support for pre-, during, and post-event digital activity to maximize attendance and ROI • Build and evolve persona-based messaging frameworks in partnership with product marketing team to ensure relevance and resonance across buyer segments. Digital Marketing Operations Excellence • Oversee relationships with digital marketing vendors, including contracting, vendor management, and financial oversight. • Negotiates, secures, and manages content partnership agreements to ensure on-brand execution and measurable ROI. • Maintains data hygiene and operational efficiency in CRM and automation platforms to ensure maximal value. • Ensure all digital marketing activities, audience targeting, and data collection practices comply with applicable international data protection and privacy laws (e.g., GDPR, CASL, CCPA) to mitigate risk and protect brand trust. Qualifications: • 12+ years of significant and progressive expertise in marketing analytics, attribution modeling, and performance optimization, with 7+ years in leadership role. • Experience with enterprise-level Martech ecosystem, including established and emerging tools. • Deep knowledge of social/digital/technology platforms, content distribution channels and the production/creative development process • Sharp analytical skills and leverage data to inform decision making • Proficient in process and project management– ability to plan, organize, prioritize, build structure and execute a vision on deadline and with attention to detail • Experience working with sales organizations and supporting revenue generation • Skilled in establishing and growing meaningful, trust-based internal and external relationships • Excellent written and verbal communications skills • Strong leadership, collaboration, and stakeholder management abilities. Experienced in leading/developing staff, motivating a team to achieve goals and managing up Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. The expected base salary for this position ranges from $175,000 to $250,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

Lead and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions. Oversee architecture decisions and drive modernization efforts, ensuring alignment with business goals and cloud best practices. | Bachelor’s or Master’s degree in Computer Science or related field with 10+ years of software engineering experience, including 5+ years in a leadership role. Proven expertise in Microsoft .NET, MSSQL, and Azure Cloud architecture is essential. | PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. Experienced and technically adept Director of Software Engineering to lead the development of our HRP/Safety SaaS application hosted on Azure Cloud. This role is ideal for a strategic leader with deep expertise in Microsoft .NET and MSSQL who can balance high-level architectural vision, process leadership, and hands-on technical problem-solving. The Director will drive engineering excellence, guide the transition to a Kubernetes-based platform, Automated Testing, and ensure high scalability and reliability while keeping the team focused on delivering top priorities. Responsibilities Leadership & Vision Lead and mentor a cross-functional Agile engineering team to deliver high-quality, scalable SaaS solutions. Align the long-term technical strategy and architecture for the platform with the companywide vision. Foster a culture of technical excellence, accountability, and collaboration. Technical Strategy & Architecture Oversee architecture decisions, ensuring solutions align with business goals, scalability, and cloud best practices. Drive modernization efforts, including migration to Kubernetes for improved reliability and scalability. Collaborate with product and operations teams to reduce production downtime and improve system resilience. Process & Delivery Optimize Agile processes to keep teams focused on priorities and minimize distractions. Establish engineering best practices for CI/CD, testing, and monitoring that align with overall company vision. Define and track metrics for system uptime, performance, and delivery speed. Hands-On Technical Support Serve as a senior technical advisor capable of diving into complex .NET or SQL code to help solve high-impact issues. Guide teams through complex debugging, performance tuning, and architectural decisions. Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 10+ years of experience in software engineering with 5+ years in a leadership role managing Agile teams. Proven expertise in Microsoft .NET, MSSQL, and Azure Cloud architecture. Experience leading cloud-native transformations and Kubernetes migrations. Strong understanding of scalable SaaS architectures and high-availability systems. Demonstrated ability to reduce production downtime and improve operational resilience. Strong leadership skills with a track record of keeping teams focused on high-priority initiatives. Ability to balance hands-off leadership with occasional hands-on coding and technical problem-solving. Preferred Skills Experience with microservices architecture and containerization. Knowledge of DevOps practices and CI/CD pipelines. Familiarity with observability tools (logging, monitoring, alerting) for Azure environments. Experience working in regulated or high-security industries is a plus. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected base salary for this position ranges from $130,000 to $172,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate: We challenge the status quo with creativity and innovation as our true north. Better together: We check our egos at the door. We work together, so we win together. To work #bettertogether, we operate with a hybrid working mode in the United States (US). For those near a US hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home. Our current hub locations are in Chicago, IL, Boston, MA, and South Bend, IN. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!