PointClickCare

Compensation

Full Description

Description: • Design and develop world-class product content to empower customers with consistent, relevant, and useful content experiences • Work closely with UX Designers, Engineers, and Product Leaders throughout the design process from research and content strategy to writing and prototypes • Anticipate user needs and establish content design best practices aligned with PointClickCare design standards • Advocate for customers; collaborate with stakeholders to ensure final products are intuitive and easy to learn and use • Explore and apply AI-driven content design approaches and refine AI-generated outputs into compliant, user-centered content • Design basic conversational flows for simple interactions ensuring clarity, empathy, and accessibility compliance • Apply content architecture for reuse and multi-platform publishing; add content requirements to prototypes • Use basic data analysis to make data-driven content design decisions and summarize findings • Work in agile environments; advise colleagues on agile methods and collaborate in cross-functional teams Requirements: • Content Design background in a product-focused environment • Education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism • Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing • Foundational understanding of user-centered design techniques • Experience with AI-assisted tools and workflows for ideation, prototyping, or content exploration • Exposure to conversational design and ability to create simple, accessible conversational flows • Experience with authoring and publishing content management systems (CCMS) • Background working in agile development with cross-functional teams including UX Designers, Product Management, and Engineers • Domain and industry knowledge a plus; previous PointClickCare and/or EHR equivalent software experience an asset • Self-directed; effective working independently and in cross-functional teams; excellent communication and presentation skills • Knowledgeable in Paligo, Pendo, Jira, Figma, Power BI, Smartsheet a plus • Portfolio of work (UI content, instructional documentation, microcopy, and AI-assisted or conversational design examples) required for eligibility Benefits: • Flexibility • Growth opportunities • Meaningful work • Investment in research and development to provide resources to innovate • Training and development to nurture innovation throughout the employee journey • Accommodations available upon request for candidates taking part in the selection process