Planet Fitness

Assist members and guests at the front desk, manage accounts, and ensure a welcoming environment. | High school diploma, customer service experience, basic computer skills, positive attitude, dependable, and strong communication skills. | Company Overview: Planet Fitness is dedicated to improving lives by offering a top-notch fitness experience in a friendly, non-intimidating environment known as the Judgement Free Zone®. As one of the largest and fastest-expanding fitness franchises, we focus on creating a space where everyone feels respected, valued, and included. Role and Responsibilities: We are seeking a Member Support Specialist to reflect our core values and deliver an outstanding experience to members, guests, and potential members. As the first point of contact in the club, you will help foster the welcoming and positive atmosphere that defines Planet Fitness. Key responsibilities include: • Welcome members, guests, and potential members with a friendly and professional approach • Manage front desk operations, including answering calls, checking in members, registering new members, and providing club tours • Maintain accurate and up-to-date member accounts • Address member questions or concerns promptly and escalate when necessary • Assist in keeping the club clean, organized, and inviting Required Skills and Experience: • High school diploma or GED required • Minimum age of 18 years • Previous customer service experience preferred • Basic computer skills • Passion for fitness, wellness, and helping others • Positive, approachable, and energetic demeanor • Dependable, punctual, and strong work ethic • Exceptional customer service skills with a focus on exceeding expectations • Strong listening, empathy, and problem-solving abilities • Professional communication and conduct at all times Physical Demands: • Standing and walking throughout the shift • Frequent verbal communication in person or over the phone • Occasionally lift up to 50 lbs. • Periodic exposure to cleaning chemicals Compensation and Benefits: • Free Black Card membership after 90 days of employment • Eligibility for benefits when scheduled to work 30+ hours per week • Medical, dental, and vision coverage • Flexible Spending Accounts (FSA) • 401(k) plan with company contributions • Paid vacation time • Additional perks including Pet Insurance and Aflac About Planet Fitness: Planet Fitness is founded on the principles of inclusivity, positivity, and teamwork. Our clubs provide a safe and welcoming environment for individuals of all fitness levels, with team members playing a key role in delivering this experience. Employees at franchise locations are employed by the franchisee rather than PFHQ (the Franchisor), with all employment matters managed by the franchise owner in compliance with applicable laws.

Provide excellent customer service, manage front desk activities, and assist members with inquiries and account updates. | High school diploma, customer service experience preferred, basic computer skills, positive attitude, punctuality, and reliability. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. Compensation: $9/hr JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Oversee gym operations, manage staff, ensure customer satisfaction, and handle administrative tasks. | High school diploma, CPR certification, experience in fitness management, strong leadership and customer service skills. | Job Summary The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Essential Duties and Responsibilities • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. • Staff Management • Schedule staff and ensure all shifts are covered. • * Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals. • * Administration and processing of all weekly/bi-weekly employee payroll. • * Resolve employee issues or concerns. • * Manage disciplinary/termination activities. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • * Check members into the system. • * New member sign-up. • * Take prospective members on tours. • * Facilitate all member requests, issues and questions. • Ensure prompt opening/closing of gym. • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. • Ensure safety of employees, members and club property. • * Determine and communicate equipment repair in a timely manner. • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. • Authorize expenditures and refunds. Make daily bank deposits. • Prepare all HR related forms and send to Corporate Payroll Team. • Track statistics and reports (weekly, monthly, annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills, preferably in the fitness industry. • Experience working as an Assistant Manager at Planet Fitness. • Exceptional leadership, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification required. • High school diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. Compensation: $40,000-$50,000 Annually JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Oversee daily club operations, mentor staff, ensure member satisfaction, and maintain safety and cleanliness standards. | Requires customer service experience, basic computer skills, and supervisory abilities, with a passion for fitness and wellness. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily club operations, mentor staff, ensure member satisfaction, and maintain safety and cleanliness standards. | Requires customer service experience, leadership skills, and a passion for fitness, with a high school diploma or GED preferred. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily operations, mentor staff, ensure member satisfaction, and maintain facility standards. | Must be at least 18, have customer service experience, basic computer skills, and a passion for fitness; supervisory experience is preferred. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily operations, mentor staff, ensure customer satisfaction, and maintain facility standards. | High school diploma or GED, customer service experience, basic computer skills, and a passion for fitness. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Providing exceptional customer service, assisting members, and maintaining the facility. | Must be 18 or older, reliable, able to lift 45 pounds, and have customer service experience preferred. | Job DetailsJob Location: Taylor, MI 48180Salary Range: $14.50 HourlyJob Shift: FT: 10p-6aWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (available to eligible employees) Employee Referral Bonus Program This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. FREE Black Card Membership 401(k) with generous employer match Profit sharing program! A sparkling clean work environment (where we all pitch in to keep the club pristine!) Contribute to changing people's lives every day by helping us create a healthier Planet Work hard play hard with an amazing group of talented, dynamic team members Employee Assistance Program (EAP) Some of your responsibilities will include: The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! Answer phones in a friendly manner and assist callers with a variety of questions. The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests. Respond to member questions and concerns in a timely and professional manner. Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities. QualificationsQualifications and Physical Demands: Must be 18 years of age or older. Punctuality and reliability is a must. Customer service experience preferred. Continual standing and walking during your shift. Continual talking to members and potential members in person and on the phone during your shift. Must be able to lift 45 pounds. What It Means to Join the Planet Fitness Team: It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities. It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means creating a positive impact in our local communities through philanthropic initiatives. It means being part of a brand of which you can be proud! Equal Opportunity Employer

Oversee daily operations, mentor staff, ensure member satisfaction, and maintain facility standards. | Requires customer service experience, basic computer skills, and supervisory or leadership experience, preferably in fitness or wellness industries. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily club operations, mentor staff, ensure member satisfaction, and maintain safety and cleanliness standards. | Must be at least 18, have customer service experience, basic computer skills, and a passion for fitness; supervisory experience is preferred. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily operations, mentor staff, ensure customer satisfaction, and maintain facility standards. | High school diploma, customer service experience, basic computer skills, and a passion for fitness. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily club operations, mentor staff, ensure member satisfaction, and maintain safety and cleanliness standards. | Requires customer service experience, basic computer skills, and a positive work ethic; supervisory experience is preferred but not mandatory. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Oversee daily club operations, mentor staff, ensure member satisfaction, and maintain safety and cleanliness standards. | Requires customer service experience, basic computer skills, and supervisory or leadership experience, with a passion for fitness. | Company Overview: Planet Fitness is dedicated to creating a welcoming and inclusive atmosphere where everyone feels comfortable. Within our Judgement Free Zone®, we encourage members to pursue healthier lifestyles in a positive and supportive environment. Our focus extends beyond bodybuilding or powerlifting—we emphasize overall fitness while maintaining a safe, energetic space where every individual feels valued. As one of the largest and fastest-growing fitness franchises, we take pride in offering experiences that celebrate diversity and acceptance. Mission Statement: At PF Supreme, our mission is to grow the Planet Fitness brand, provide meaningful career opportunities for our team, and deliver a genuine Judgement Free experience to our members. We believe that passion and commitment unlock limitless opportunities for success. Role and Responsibilities: As an Member Service Supervisor, you will collaborate with the General Manager to oversee daily operations, ensure outstanding member satisfaction, and support the overall success of the club. In this leadership role, you will mentor and guide a dedicated team, maintain service excellence, and ensure efficient daily operations. • Recruit, train, and develop Member Service Representatives, Trainers, and Custodians. • Promote a welcoming environment for members, guests, and prospects while delivering exceptional customer service. • Organize staff schedules to guarantee full coverage for all shifts. • Lead by example through coaching, training, and accountability. • Address employee concerns and assist with disciplinary actions in coordination with leadership. • Oversee front desk activities, including calls, check-ins, sign-ups, tours, and account updates. • Ensure timely facility opening and closing while maintaining safety compliance. • Supervise daily cleaning responsibilities and uphold cleanliness standards. • Monitor equipment performance and coordinate timely repairs. • Support marketing initiatives by training staff on promotions and special offers. • Approve expenses, process refunds, and complete daily bank deposits. • Submit HR documentation to Corporate HR as required. • Track and analyze weekly, monthly, and annual performance metrics. • Provide operational support during staff absences. Required Skills and Experience: • Customer service background preferred. • Must be at least 18 years old. • Basic computer proficiency. • Passion for fitness and wellness. • Reliable, punctual, and positive work ethic. • Strong communication and interpersonal skills. • Ability to listen, empathize, resolve issues, and remain professional. • High School diploma or GED preferred. Preferred Qualifications: • Supervisory or leadership experience. • Background in fitness, health, or wellness industries. Compensation and Benefits: • Hourly wage: $18.00. • Free Black Card membership. • Career growth opportunities within Planet Fitness. • Employee merchandise discounts. • Comprehensive benefits including medical, 401(k), and supplemental insurance. • Exclusive discounts on travel, entertainment, hotels, attractions, and more. About Planet Fitness: Planet Fitness is passionate about helping people live healthier lives by providing affordable, high-quality fitness in a supportive and fun environment. With over 2,000 locations worldwide, we are rapidly expanding and seeking motivated, positive individuals eager to contribute to the growth of our brand. If you’re ready to make a meaningful impact, we invite you to bring your energy and passion to the Judgement Free Zone®. Equal Opportunity Employer: Planet Fitness is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by law.

Provide exceptional customer service, assist members, answer questions, and maintain the facility. | Must be 18 or older, reliable, able to lift 45 pounds, and have customer service experience. | Job DetailsJob Location: Shelby Twp, MI 48317Salary Range: $14.50 HourlyJob Shift: Part TimeWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience! Why you should join Planet Fitness: Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (available to eligible employees) Employee Referral Bonus Program This position has a $1/hour premium added to any hours worked 10:00 PM-6:00 AM. FREE Black Card Membership 401(k) with generous employer match Profit sharing program! A sparkling clean work environment (where we all pitch in to keep the club pristine!) Contribute to changing people's lives every day by helping us create a healthier Planet Work hard play hard with an amazing group of talented, dynamic team members Employee Assistance Program (EAP) Some of your responsibilities will include: The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed! Answer phones in a friendly manner and assist callers with a variety of questions. The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests. Respond to member questions and concerns in a timely and professional manner. Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities. QualificationsQualifications and Physical Demands: Must be 18 years of age or older. Punctuality and reliability is a must. Customer service experience preferred. Continual standing and walking during your shift. Continual talking to members and potential members in person and on the phone during your shift. Must be able to lift 45 pounds. What It Means to Join the Planet Fitness Team: It means embodying our EPIC core values: Executional Excellence, People First, Integrity and Customer Mania. It means being part of a company that cares about improving the health and well-being of our communities. It means being a part of a supportive, engaging, inclusive workforce that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means creating a positive impact in our local communities through philanthropic initiatives. It means being part of a brand of which you can be proud! Equal Opportunity Employer

Assist in managing gym operations to ensure excellent member experience and club success. | High school diploma, customer service experience, CPR certification, and availability to work flexible hours. | We invite you to join the Team that empowers people to live a healthy lifestyle through a culture committed to feeling good! Job Summary Are you excited about health and wellness? Do you thrive in upbeat, energetic environments? Planet Fitness is the fastest growing fitness franchise in the nation! With over 2,000 locations worldwide, we are always looking to add new individuals to our roster. The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, and Trainers. • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. • Assist with Staff Management and provide backup support to Club Manager as needed. • Assist in scheduling and supervising staff. • Member service oversight - Ensuring staff is providing a superior customer experience at all times. • Assist in resolving or escalating employee issues or concerns. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate all member requests, issues and questions. • Assist in overseeing cleanliness and maintenance of facility. • Assist in ordering of supplies using specific budget based on club requirements. • Assist in tracking statistics and reports (weekly, monthly, and annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills, preferably in the fitness industry. • Experience working as a Member Service Representative at Planet Fitness. • Solid supervisory, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification required. • High school diploma/GED equivalent required. • Must be 18 year of age or older. • Open Availability. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occasionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Lead and develop a team supporting enterprise and business systems, evaluate emerging technologies, and ensure system performance, security, and compliance. | Experience leading technical teams, managing enterprise systems, and supporting or implementing ERP, CRM, or HCM platforms, with strong vendor and stakeholder management skills. | About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Sr. Manager, Business Systems will play a critical role in driving the evolution of the company’s enterprise and corporate systems to support continued growth and strategic initiatives. This role will lead and develop a team of software engineers, system administrators, and business analysts, while partnering closely with internal stakeholders and external vendors to evaluate, implement, and optimize enterprise solutions. The ideal candidate brings strong vendor management and systems leadership experience, with the ability to define technology roadmaps, support and enhance SOX controls, and ensure the scalability, reliability, and ongoing optimization of systems under management. Working closely with senior leadership, business partners, and project managers, the Sr. Manager, Business Systems will help shape technical strategy, execute key initiatives, and ensure stable, efficient system operations. This role is expected to work our hybrid schedule out of the Hampton, NH office or future Boston, MA office. Responsibilities Builds, leads, and mentors a matrix team of technologists across a diverse portfolio of enterprise and business systems. Evaluates emerging technologies and trends, translating opportunities into technical, process, and cross-functional improvements across the organization. Oversees both internally hosted and vendor-hosted applications to ensure performance, security, data integrity, and regulatory compliance. Designs scalable team operating models, workforce plans, and resource strategies in partnership with senior leadership. Develops and drives a solution roadmap that aligns business applications with evolving business needs to optimize operations and enable growth. Fosters a culture of continuous improvement, accountability, and high-quality, timely delivery. Implements lean, agile SDLC practices with appropriate governance and controls for a public company environment. Responsible for adherence and process improvement to SOX guidelines for IT systems, preparing monthly and quarterly evidence, reviewing findings with leadership and is active participant in internal and external audit reviews. Ensures accurate, thorough technical documentation of systems, business processes, and optimization initiatives. Provides end-to-end production support for all systems, including outage management, stakeholder communication, and vendor coordination. Manages system-related spend, ensuring budget adherence and cost-effective decision-making. Qualifications Bachelor’s degree in Engineering, Technology, Mathematics/Statistics, or a related scientific field preferred 5+ years of progressively responsible experience in one or more of the following areas: software engineering, solution architecture, business process optimization, or enterprise application administration Minimum of 3 years of experience leading and managing technical teams in fast-paced, high-growth environments supporting enterprise systems, including ERP, CRM, HCM, LMS, and business collaboration platforms Experience with Agile methodologies and lean delivery practices required Demonstrated success leading technology-driven transformation initiatives, including ERP, HCM, and CRM implementations and integrations Experience implementing, integrating, and supporting ERP platforms and integrated financial systems Strong experience operating in SOX-controlled and corporate compliance environments Demonstrated success serving as a product owner for Salesforce and other enterprise platforms Extensive knowledge of Salesforce Service Cloud and Marketing Cloud Broad experience with cloud-based enterprise applications such as Microsoft Dynamics, NetSuite, Concur, Salesforce, SharePoint, and HCM platforms like Workday, UKG, Ceridian, etc. Experience evaluating and deploying AI-enabled tools or agents to automate routine processes and decision-making preferred Strong understanding of software development and quality assurance practices, including testing strategies, methodologies, tooling, and automation techniques Proven ability to lead team up-skilling and capability-building initiatives aligned to strategic growth objectives using S.M.A.R.T.-based goals Proficiency with the Atlassian product suite (e.g., Jira, Confluence) Proficiency with Microsoft Office applications Exceptional communication, presentation, and facilitation skills, with demonstrated strengths in road-mapping, stakeholder management, and vendor management across all organizational levels Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Creative, progressive, thought leadership with the ability to influence at all levels of the organization Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan.This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. The salary for NH-based and MA-based employees hired into this role will be aligned with the range below. This is a good faith estimate, and the amount of base salary will correspond with a candidate’s professional experience, qualifications and internal equity. Annual Base Salary Range: $135,000-155,000 Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. Min Max

Providing excellent customer service, greeting members, answering questions, processing transactions, and maintaining a clean environment. | High school diploma or GED, customer service experience, ability to lift up to 75 lbs, and basic computer skills. | Job DetailsJob Location: L088 Copley - Akron, OH 44321Job Shift: First ShiftPart - Time: Starting at $12 per hour. Schedule: Saturday and Sunday 6:45 A.M. - 2:45 P.M. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. We Are Accountable – Self-starters who pursue excellence. We Are Driven – Problem solvers who deliver results. We Are Passionate – Positive energy with a real desire to help others. We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: Growth Opportunities over 90% of our management team started as an entry level team member! Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Shift-differential pay for select shifts PTO for all employees Employee Assistance Program Free employee Black Card Membership Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. Answer phones in a friendly manner using information script Greet members, sign up and tour new members, and log amenities. Respond to member questions and concerns in a timely and professional manner Process beverage or merchandise purchases through the point of sale system Promote our unique fitness instruction classes (PE@PF) to our active members and our new members Provide a clean, sanitized and safe club environment. QualificationsJob Requirements: Customer service experience High school diploma/GED equivalent preferred Must be 18 years of age or older Basic computer proficiency Physical Demands: Frequent lifting, carrying, pushing, and pulling Must be able to lift up to 75 lbs. Will encounter cleaning chemicals during shift Frequent climbing, balancing, kneeling and crouching during shift Continual reaching with hands/fingers/arms during shift

Leading multiple fitness clubs to achieve operational excellence, financial performance, and team development. | Experience in multi-unit management, strong communication skills, ability to travel extensively, and proficiency in business management systems. | About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Manager, Regional Operations will lead a region, with a minimum of 5 clubs, through driving the culture and living the values of the Planet Fitness organization. The Manager, Regional Operations will drive revenue and profitability, flawlessly executing Planet Fitness brand standards, developing talent, and promoting an exceptional member experience through dynamic and inspirational leadership. This role will be based out of the Western Long Island, NY and Northern New Jersey area. Responsibilities The People• Develop and execute a workforce plan that supports an exceptional member experience. • Work closely with the Club Manager, HR, and their leader to ensure clubs are consistently staffed on all shifts.• Grow the team’s skills, knowledge, and abilities through targeted training programs and individualized development plans.• Execute a comprehensive talent management program that supports club growth through the identification of key talent, succession planning, and structured development plans.• Promote a high-performance culture through consistent mentoring and coaching of team members and managers, inclusive of performance evaluations. Find opportunities to recognize and reward great work.• Engage team members on club visits and identify ways to motivate and inspire their best work. • Ensure leaders can manage conflict in a timely, respectful, and fair manner. The Business• Drive consistent results, club-to-club, using key performance indicators as a tool to optimize financial performance and profitability. Identify key wins and opportunities and present game plans at monthly business review sessions.• Manage a P&L; using key levers to drive revenue and reduce expenses.• Execute the regional marketing plan, including local marketing efforts.• Lead the opening of new, renovated, and relocated corporate locations. This includes pre-sale, staffing, training, and facilities management. Oversee capital expenses.• Drive operational excellence through consistent club surveys and coaching to ensure clubs are meeting Planet Fitness standards for safety, service, and cleanliness.• Demonstrate +1% customer service by resolving member services complaints in a timely manner. • Be proficient in all operations procedures and PF programs; including ABC, FRM, JobVite, DataTrak, PFU and CPR. The Leader• Prioritize and plan work through a transparent posting of a quarterly calendar that is inclusive of in-club visits and executing weekly, monthly, and quarterly routines.• Build a cross functional network of resources to best support the needs of the field.• Demonstrate awareness; adapt communication methods and styles to all levels within the organization and to club members.• Take the initiative and lead an organization through change initiatives.• Invest in your self-development through a structured development plan.• Lead through the lens of the Planet Fitness core values: Integrity, Transparency, Passion, Respect, Excellence, While Having Fun. Qualifications Willing and able to travel approximately 100% of the time; some nights and weekends required Bachelor’s Degree preferred 3-5 years of multi-unit experience preferred with a customer-focused business Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and comfortable with the ability to learn new systems in quickly Ability to prioritize multiple demands supported with strong time management skills Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Creative, progressive, thought leadership with the ability to influence at all levels of the organization Excellent leadership skills including the ability to build teams, motivate, guide, and mentor Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. Min Max

Oversee gym operations, manage staff, ensure member satisfaction, and handle administrative tasks. | High school diploma, CPR certification, experience in fitness club management, strong customer service and leadership skills. | Job Summary The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Essential Duties and Responsibilities • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians. • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines. • Staff Management • Schedule staff and ensure all shifts are covered. • * Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals. • * Administration and processing of all weekly/bi-weekly employee payroll. • * Resolve employee issues or concerns. • * Manage disciplinary/termination activities. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • * Check members into the system. • * New member sign-up. • * Take prospective members on tours. • * Facilitate all member requests, issues and questions. • Ensure prompt opening/closing of gym. • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily. • Ensure safety of employees, members and club property. • * Determine and communicate equipment repair in a timely manner. • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions. • Authorize expenditures and refunds. Make daily bank deposits. • Prepare all HR related forms and send to Corporate Payroll Team. • Track statistics and reports (weekly, monthly, annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills, preferably in the fitness industry. • Experience working as an Assistant Manager at Planet Fitness. • Exceptional leadership, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification required. • High school diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. Compensation: $40,000-$50,000 Annually JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Assist in gym operations, staff management, and member experience oversight to ensure a welcoming and efficient environment. | High school diploma, customer service experience, CPR certification, and physical ability to perform job duties. | Job Summary The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. Essential Duties and Responsibilities • Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. • Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines. • Assist with Staff Management and provide backup support to Club Manager as needed. • Assist in scheduling and supervising staff. • * Member service oversight - Ensuring staff is providing a superior customer experience at all times. • * Assist in resolving or escalating employee issues or concerns. • Involved in all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • * Check members into the system. • * New member sign-up. • * Take prospective members on tours. • * Facilitate all member requests, issues and questions. • Assist in overseeing cleanliness and maintenance of facility. • Assist in ordering of supplies using specific budget based on club requirements. • Assist in tracking statistics and reports (weekly, monthly, and annually). • Backup support for any employee who is absent. Qualifications/Requirements • Superior customer service skills, preferably in the fitness industry. • Experience working as a Member Service Representative at Planet Fitness. • Solid supervisory, diplomacy and listening skills. • Basic computer proficiency (Microsoft Suite). • Hard working, enthusiastic and energetic! • Strong problem resolution skills. • Current CPR Certification required. • High school diploma/GED equivalent required. • Must be 18 year of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.