Planet Fitness

Lead cross-functional teams to deliver club management technology solutions and oversee architecture for international expansion. | Bachelor's degree and 5+ years leading complex technical programs with expertise in POS/BOH systems and vendor management. | About Us Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do. Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of! For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started! Overview The Manager, Club Technology International works closely with internal and external engineering and product teams to deliver innovative technology solutions that enrich member experiences and drive meaningful engagement. This role leads cross-functional and matrixed teams across multiple programs and disciplines using Agile techniques. The position manages relationships across the technology portfolio and oversees the overall architecture for club management solutions and associated technologies. The role’s primary goal is to deliver reliable, extensible, and secure solutions for Planet Fitness franchisees and Club locations. As an integral member of the club technology team, this position partners closely with business stakeholders, franchisees, global market teams, technical leadership, and delivery teams to identify, solve, and operationalize technology needs across international markets while supporting ongoing compliance with industry best practices. This role follows a hybrid schedule and requires regular, in-person work at our Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role. Responsibilities Technical Contributions Drives continuous improvement of club management software and related solutions by leading internal and vendor technical experts through the design, development, and expansion of business solutions supporting club technology, including international growth initiatives. Serves as the application subject matter expert for assigned systems. Ensures projects adhere to sound Systems Development Life Cycle (SDLC) principles and documents SDLC compliance when required by policy. Promotes visibility into the technical program backlog and ensures the technical program team remains focused on strategic priorities. Cross-Functional Collaboration Drives continuous improvement across a team of international and vendor technical experts in the design, development, and expansion of business solutions surrounding club technology, with a primary focus on international expansion. Ensures that technology standards are understood and incorporated efficiently into an evolving international business model. Manages the program schedule and coordinates with headquarters, vendors, and franchisee teams to ensure integrations, dependencies, and business priorities are reflected in the enterprise release schedule. Partners closely with operations to ensure in-club needs are understood and represented in the product roadmap. Drives strategic alignment across business units to achieve company-wide goals. Ensures transparency in all project communications and manages escalation of scope change requests for review. Ensures effective stakeholder identification and engagement during all project phases. Serves as the primary point of contact for escalations to senior management at Planet Fitness. Builds strong working relationships across the organization and with external partners, including vendors, franchisees, and international market stakeholders, to solve and operationalize technology needs at scale. High-Quality Development & Delivery Designs and implements in-club technology solutions that enhance member experiences, improve profitability, and simplify operations. Provides thoughtful leadership and direction for assigned programs while applying continuous improvement best practices throughout the program lifecycle. Assumes accountability for the successful delivery of critical business systems development projects within approved budgets and timelines. Manages risks, budgets, and dependencies within projects and across departments and technical programs. Team & Culture Building Instills a shared sense of urgency, accountability, and ownership within project teams to achieve goals. Qualifications Bachelor’s degree, or equivalent work experience, required 5+ years of experience leading complex, concurrent, cross-department technical programs, including roadmap development, business communications, and cross-program coordination 1–3 years of experience managing international systems development projects with multiple vendors and international stakeholders preferred Demonstrated experience with POS, BOH, and payment terminal technologies Demonstrated experience releasing field technology solutions across a large number of distributed locations Previous experience in international retail or consumer technology environments preferred Previous experience managing technology vendor relationships preferred Experience managing program budgets, reputational risks, and business risks across the organization, IT, and the corporate entity Demonstrates expertise in business requirements development, program and project management, issue resolution, risk mitigation, and communication Understands enterprise data solutions and technologies, application development and maintenance, system integrations, service-oriented architecture applications, software testing, and network architecture Comfortable indirectly leading and influencing resources while directly owning tasks and troubleshooting issues as needed Comfortable performing a range of functions, including project management, product management, business systems analysis, and process improvement Possesses cross-cultural awareness and sensitivity, with experience in international business negotiation and relationship building Experience working in a franchisor/franchisee environment preferred Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally Creative, progressive, thought leadership with the ability to influence at all levels of the organization Excellent leadership skills including the ability to build teams, motivate, guide, and mentor Dedicated learner with a natural curiosity for consistent growth Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment Cooperative team player with an upbeat, positive, “can-do” attitude! Perks Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance. Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process. Min Max

Provide exceptional customer service and manage front desk activities to enhance member experience. | Requires customer service experience, basic computer skills, high school diploma, and strong interpersonal abilities. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including:• Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Provide superior customer service and manage front desk operations including member interactions and facility upkeep. | 6-12 months customer service experience, basic computer skills, and willingness to obtain CPR/AED certification. | Overview: Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Front Desk Associate: You: • Exhibit a positive and upbeat attitude. • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. • Pride yourself on your work while being punctual, reliable, and dependable. • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. • Act with integrity and show respect to everyone around you. • Exhibit strong communication skills and have an ability to listen and empathize. • Inspire and motivate others to achieve their goals. • Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities: About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include: • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. • Resolve member concerns and escalate to a Manager as needed. • Answer phones in a friendly manner and assist callers with their inquiries. • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Resolve member concerns and escalate to a Manager as needed. • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Compensation & Benefits: • The hourly pay range for this position is $17.00 to $18.25. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class. • Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only. Qualifications: About Your Qualifications: • 6-12 months of experience in a customer service environment is preferred • Must be 18 years of age or older • Willing to become CPR/AED Certified (Training provided by Planet Fitness) • Basic computer proficiency Physical Demands of the Front Desk Associate: • Continual standing and moving throughout the club to accomplish tasks during shift. • Continual communicating in person or on the phone to exchange information during shift. • Must be able to lift up to 75 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! • Medical, Dental, and Vision Insurance* • Vacation*/Sick Time/Holiday Pay • Free Black Card Membership • 401(k) Retirement Savings Plan • Term Life Insurance* • Healthcare and Dependent Care Flexible Spending Accounts* • Tuition Reimbursement • Employee perks and discounts • Engaging team-building competitions and social events • Please note that certain benefits listed above are for full-time employees only Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Min: USD $17.00/Hr. Max: USD $18.25/Hr.

Provide exceptional customer service by greeting members, answering phones, managing member check-ins and sign-ups, and maintaining club cleanliness. | High school diploma or GED, customer service background preferred, basic computer skills, positive attitude, punctuality, and ability to lift up to 50 lbs. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Greet and assist members, manage multiple tasks including phone service and payments, maintain club cleanliness, and promote products and services. | High school diploma or equivalent, 6 months retail customer service or 1 year fitness experience, strong communication and problem-solving skills, ability to work flexible hours and perform physical tasks. | Front Desk Associate - West Hartford, CT / Hartford County - Part Time Position Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. • Essential Duties and Responsibilities*: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma Or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change.) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. • Open or Flexible availability is a plus. Benefits • Competitive Salary • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness_ (Applicable for Full Time positions)_ • Paid Time Off benefits (Applicable for Full Time positions) • Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Free parking • Health insurance • Life insurance • Paid jury duty • Paid time off • Parental leave • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Work Location: In person

Greet members, handle customer inquiries and payments, maintain club cleanliness, and promote fitness products and services. | High school diploma or equivalent, six months retail customer service or one year fitness experience, strong communication and problem-solving skills, ability to handle physical demands. | Front Desk Associate - Newington, CT / Hartford County Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. Open or Flexible availability is a plus. • Benefits • Competitive Salary & 401K plan • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions) • Paid Time Off benefits (Applicable for Full Time Positions) • Free Black Card membership and fun exercise incentives _ Planet Fitness is an Equal Opportunity Employer_ Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Free parking • Health insurance • Life insurance • Paid jury duty • Paid time off • Parental leave • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Work Location: In person

Support day-to-day operational needs across club locations including vendor management, project coordination, maintenance requests, and reporting. | 1-2+ years in operations or facilities management, proficiency with facilities platforms (Service Channel preferred), strong organizational and multitasking skills, and hybrid work availability in CT. | Job Details Job Location: 476 Wheelers Farm Road - Milford, CT Position Type: Full Time Education Level: 2 Year Degree Salary Range: $25.00 - $30.00 Hourly Job Shift: Weekdays Job Category: Facilities Description Position: Operations Coordinator (Temporary minimum 6-month/Full-Time) Reporting to: Sr. Director of Corporate Operations Department: Operations Job Overview: We are seeking an Operations Coordinator to support the day-to-day operational needs across all club locations, working closely with our Operations, Facilities, and IT teams to ensure processes, upkeep, and functionality run smoothly and efficiently. This is a temporary role, with a minimum duration of 6-months, which could be extended. This role serves as a key individual contributor within the Operations team, handling a mix of administrative and operational tasks, including vendor communications, project coordination, new club setups, and recurring ordering and reporting needs. By supporting both facility-related initiatives and broader operational priorities, the Operations Coordinator helps drive efficiency, maintain compliance, and deliver a consistent, high-quality experience for members and team members alike. Why we need you: As our organization continues to expand and take on new initiatives, it’s essential to have dedicated operational support that ensures consistency, efficiency, and follow-through across all locations. We need a highly organized and adaptable Operations Coordinator who can balance administrative responsibilities with hands-on operational tasks, helping to streamline processes, manage vendor relationships, and coordinate projects that keep our clubs running at their best. Your ability to stay ahead of deadlines, communicate effectively across teams, and manage multiple priorities will be key in driving operational excellence and supporting a high-quality experience for both members and team members. What you will do: • Support the Operations team with a variety of tasks and projects, including the opening of new locations, ongoing maintenance of existing clubs, and remodels or refresh initiatives. • Act as a point of contact for maintenance and repair requests, ensuring timely processing and completion through Service Channel. • Collaborate with internal departments, club management, vendors, partners, and clients/members to ensure smooth operational communication and execution. • Assist with vendor onboarding and invoice processing. • Maintain up-to-date local permits and licenses in coordination with the facilities team. • Manage software access support such as password resets and troubleshooting for platforms like CRS, ABC, and Franchise Management tools. • Serve as liaison with legal counsel on ABC agreements and other compliance documentation as needed due to operational or legal changes. • Handle customs clearance for Canadian operations and set up new clubs through COLE International. • Coordinate ordering of parts and small equipment on a recurring basis for Facilities and Operations. • Manage Enterprise Rental Car account and logistics. • Reconcile credit card expenses for the Operations, IT, and Facilities teams. • Produce and maintain weekly reports using Datatrak, including club account reviews, insurance reporting, and membership collections. Assist with consumer protection agency inquiries, including BBB and chargebacks. • Support event logistics by coordinating approvals and ordering BDA supplies for the Club Support Team. What Describes You: • You value Teamwork, Excellence, Accountability, and being Member-Focused • You have a passion for health and fitness, and you believe in no judgment • You are an initiative-taker who thrives in a demanding environment, and you are eager to make your impact on a rapidly growing organization • Strong communication skills to effectively interact with various internal and external teams with a proven ability to build cross-functional partnerships and inspire collaboration and action • Aggressive follow-up skills, ensuring no detail or issue is overlooked. • Strong entrepreneurial spirit • Significant enthusiasm for brainstorming and collaborative work • You are organized and you can prioritize multiple tasks, pivot on the fly, and get stuff done • Ability to be action- and detail-oriented, organized with ability to execute within deadlines Additional Notes: • Travel: May be asked to travel to club locations or for business purposes from time to time as needed. • EEO Statement: IGNITE Fitness is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage applicants of all backgrounds to apply and join our team. • Other Duties: This job description is not intended to provide a comprehensive listing of all activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Perks & Benefits: We offer a range of competitive perks and benefits. Specific offerings may vary based on position and eligibility criteria, but may include: • Competitive Salary & 401K plan • Equity-Linked Incentive Program • Company contribution towards health benefits including Medical, Dental, Vision,401(k) LTD, STD and more • Paid Time Off benefits • Free Black Card membership If you require alternative methods of application or screening, please reach out Ignite Fitness Holdings is an Equal Opportunity Employer Qualifications What You Have Done: • 1–2+ years of experience in operations/facilities management, project coordination, or a related operational support role. • Proficiency with facilities management platforms; experience with Service Channel is preferred. • Strong organizational skills with the ability to manage and prioritize multiple tasks in a dynamic, fast-paced environment. Ability to troubleshoot effectively. • Hybrid work schedule: Must be available to work in CT office 3–4 days per week

Lead and manage multiple retail fitness club locations to achieve sales, profit, and operational goals through team leadership, financial oversight, and customer service excellence. | At least 3 years general manager experience in multi-unit retail, strong leadership and coaching skills, budget management, customer service focus, and proficiency in MS Office. | Job Details Job Location Hamden - Hamden, CT Secondary Job Location(s) Torrington - Torrington, CT Position Type Full Time Education Level High School or Equivalent Salary Range $75000.00 - $85000.00 Salary/year Travel Percentage Road Warrior Job Shift Weekdays Job Category Management Description Position: District Manager Reports to: Regional Director Department: Field Operations Job Overview: IGNITE Fitness Holdings is a leading private-equity-backed franchisee of Planet Fitness, representing 130+ locations across 6 US States and 3 Canadian Provinces. We are seeking candidates for the role of District Manager. This individual will serve as the leader responsible for driving district sales and profit plans to budget through successful leadership, strategic organizational plans, customer service, and outstanding execution of all field operations and strategies consistently across a group of Planet Fitness locations. The business is growing rapidly with strong market penetration, new locations opening and potential acquisitions. The position will report to the Regional Director. What you Will Do: • Analyze and manage financial results to ensure maximum profits while balancing member and team satisfaction • Monitor progress towards the district goals and assign employees to meet those objectives • Perform routine club visits to evaluate performance, complete standardized assessments, and review checklists to uphold brand standards and operational excellence • Exercise good judgment and decision-making pertaining to all employee relations and personnel actions in order to develop attitudes of enthusiasm and professionalism to foster a T.E.A.M. environment. • Identify and execute hiring, terminations, promotions, performance management and other employee status changes • Ensure clubs are open during correct hours and staffed appropriately • Identify and execute hiring, terminations, promotions, performance management and other employee status changes • Demonstrate strong leadership, communication, and motivational skills • Display a strong commitment to customer service and the Planet Fitness culture. • Provide the highest quality of customer service, including monitoring member interactions to ensure training and coaching needs are met • Interview and select candidates for open positions • Conduct GM Performance Reviews on an annual basis • Manage the payroll budget each month for the district • Utilize reporting and merchandising strategy to increase YOY retail sales • Partner with Club Managers and Field Marketing and Corporate Sales to develop and execute lead generation strategies for corporate partnerships, driving monthly revenue and sustaining long-term EFT growth • Drive a consistent pipeline of high-impact, revenue-generating field marketing events across the district, aligning efforts with club goals and community engagement strategies • Coordinate with Operations Excellence Department to audit and follow up on employee training progress • Manage multiple projects and priorities at one time • Effectively partner and collaborate with all cross functional areas and departments • Manage budgets and outperform key performance indicators and P&L expectations to achieve business objectives • Leverage maintenance reporting tools and coordinate with corporate partners and the Facilities Team to ensure timely resolution of issues, maintaining high club standards and delivering exceptional member experience • Travel to all clubs located in respective district. May require overnight stays. • Spend approximately 80% of work time in clubs and 20% in office • Be adaptable to a changing work environment • Maintain in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law What Describes You: • You value Teamwork, Excellence, Accountability, and being Member-Focused • You have a passion for health and fitness, and you believe in no judgment • Reside in the market you are managing • Possess a "clean" driving record • You understand working weekend shifts is expected at times depending on staffing, performance, and other business needs • You are seeking a career path more than a job • You are an initiative-taker who thrives in a demanding environment, and you are eager to make your impact on a rapidly growing organization • You have strong oral and written communication skills with an innate attention to detail • You are organized and you can prioritize multiple tasks, pivot on the fly, and get stuff done Additional Notes: • Travel: You will travel to all clubs located in respective district. May require overnight stays. Occasionally, you may be asked to assist other locations or regions based on business needs as well assisting in local community events that may be offsite. • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. • Direct Reports: This position has direct supervisory responsibilities of multiple club team members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk associates • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Perks & Benefits • Competitive Salary & 401K plan • Employee-Linked Incentive Program • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness • Paid Time Off benefits • Free Black Card membership and fun exercise incentives Qualifications What You Have Done: • At least 3 years of experience serving in a general manager role in a multi-unit retail environment with progressively responsible retail experience is preferred • Proven experience managing and developing productive management teams through exceptional leadership and effective coaching skills • Must possess excellent business acumen, forecasting, strategic ability and management skills • Must have a proven track record of achieving business results • Should possess strong negotiation, influential, and organizational skills • Is a creative thinker with strategic vision and strong initiative • Demonstrates experience in managing a budget for multi-unit retail locations • Must have demonstrated success providing 5-star customer service • Proficient in implementing and enforcing policies & procedures • Bachelor's Degree (B.S) in marketing, sales, management or a similar discipline from a four-year university or equivalent experience is preferred • A proven track record of strong performance in driving performance and key field operations metrics • Proficient in Excel, PowerPoint, Word, and other MS Office applications • Demonstrated experience in successful rollout and implementation of area-wide retail location presentations, sales, operating discipline, and communications initiatives • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead a team, train talent and effect change. Track record of building talent. Able to balance the need of delivering creative experience, and a profitable result • Ability to manage the overall operations of multiple retail locations independently • Experience analyzing financial reports in a complex, fast-paced multi-unit environment