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Planet Fitness

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PF

Member Services Representative

Planet FitnessStockbridge, GAFull-time
View Job
Compensation$40K - 50K a year

Provide excellent customer service, maintain cleanliness, and assist with facility operations at a fitness center. | High school diploma, basic computer skills, punctuality, and customer service experience. | Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! Skills Required • Customer Service experience preferred • High school diploma/GED • Basic computer proficiency with an eye for accuracy • Punctuality and reliability • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Essential Duties and Responsibilities • Greet members and guests, always providing exceptional customer service • Answer phones courteously and assist callers with a variety of questions • Check members in or provide a legendary tour to prospective members! • Log amenities • Communicate updates and events to members and guests • Respond to member questions and concerns in a timely and professional manner • Conduct beverage or merchandise purchases on the point of sale system • Utilize POS system to assist with new membership cards, change of address and billing or payment questions • Go above and beyond to keep the front desk area and lobby clean and orderly • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights • Regular cleaning of all exercise equipment and tanning beds • Regular restroom and wet area cleaning and stocking Physical Demands • Continual standing and walking during shift • Continual talking in person or on the phone during shift • Must be able to lift up to 75 lbs • Will occasionally encounter toxic chemicals during shift    This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics About Flynn Fitness Group LLC As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms. Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun. Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.

Customer service
Time management
Teamwork
Cleanliness and hygiene
Verified Source
Posted 3 days ago
Planet Fitness

Front Desk Associate

Planet FitnessBloomfield, CTPart-time
View Job
Compensation$40K - 50K a year

Providing friendly customer service, managing multiple responsibilities, and maintaining cleanliness and organization. | High school diploma or equivalent, face-to-face customer service experience, physical ability to lift up to 50 pounds, and flexible availability. | Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. • Open or Flexible availability is a plus. Benefits • Competitive Salary & 401K plan • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions) • Paid Time Off benefits (Applicable for Full Time Positions) • Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer

Customer Service
Interpersonal Skills
Problem-solving
Multi-tasking
Verified Source
Posted 4 days ago
Planet Fitness

FT Customer Service Representative

Planet FitnessIndianapolis, INFull-time
View Job
Compensation$25K - 25K a year

Providing customer service, greeting members, processing transactions, promoting fitness classes, maintaining a clean environment. | High school diploma or GED, 18+ years old, basic computer skills, physical ability to lift up to 75 lbs. | Full - Time: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. • We Are Accountable – Self-starters who pursue excellence. • We Are Driven – Problem solvers who deliver results. • We Are Passionate – Positive energy with a real desire to help others. • We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: • Growth Opportunities over 90% of our management team started as an entry level team member! • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. • Shift-differential pay for select shifts • PTO for all employees • 401K Retirement Fund (Employer match up to 4%!) • Health Insurance Options including Health, Dental, Vision, family life insurance, and more • Basic Life Insurance & Short-Term Disability I00% Company Paid! • Employee Assistance Program • Free employee Black Card Membership including one free Black Card Membership for a direct family member Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. • Answer phones in a friendly manner using information script • Greet members, sign up and tour new members, and log amenities. • Respond to member questions and concerns in a timely and professional manner • Process beverage or merchandise purchases through the point of sale system • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members • Provide a clean, sanitized and safe club environment. Job Requirements: • Customer service experience • High school diploma/GED equivalent preferred • Must be 18 years of age or older • Basic computer proficiency Physical Demands: • Frequent lifting, carrying, pushing, and pulling • Must be able to lift up to 75 lbs. • Will encounter cleaning chemicals during shift • Frequent climbing, balancing, kneeling and crouching during shift • Continual reaching with hands/fingers/arms during shift

Customer service
Basic computer proficiency
Verified Source
Posted 6 days ago
Planet Fitness

Overnight Custodian

Planet FitnessCharlotte, NCFull-time
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Compensation$20K - 30K a year

Maintain cleanliness and sanitation of the facility, stock supplies, and report issues. | High school diploma or GED, ability to work third shift, physical ability to lift over 80 pounds, and honesty. | Job Summary The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. Essential Duties and Responsibilities • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor. • Stock locker rooms with proper supplies/paper products. • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. • Follow "Lost and Found Policy" and turn in lost member property to the Club Manager/Assistant Club Manager immediately. Qualifications/Requirements • Custodial experience is preferred. • Punctuality and reliability is a must. • Ability to work third shift is a must. • Honesty and exceptional work ethic. • Ability to solve problems independently. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual reaching with hands/fingers/arms during shift. • Continual pushing, pulling and swinging arms side to side during shift. • Occasional climbing, balancing, kneeling, and crouching during shift. • Must be able to occasionally lift over 80 pounds. • Will occasionally encounter toxic chemicals. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

cleaning and sanitation
problem solving
reliability
Verified Source
Posted 7 days ago
Planet Fitness

Member Services Representative Full time

Planet FitnessEnfield, CTFull-time
View Job
Compensation$40K - 50K a year

Assist members and guests at the front desk, provide excellent customer service, handle inquiries, and maintain club cleanliness. | High school diploma or GED, basic computer proficiency, positive attitude, punctuality, and customer service experience. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Customer service
Interpersonal skills
Problem-solving
Basic computer skills
Team-player
Verified Source
Posted 7 days ago
Planet Fitness

Member Services Representatives

Planet FitnessAustin, TXFull-time, Part-time
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Compensation$25K - 26K a year

Assist members and maintain the club environment, including cleaning, customer service, and basic operational tasks. | High school diploma or equivalent, at least 18 years old, good communication skills, team-oriented, motivated, and organized. | Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead Department: Operations Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift Duties and Responsibilities: • Perform to your best abilities during your assigned work shift. • Monitor and maintain club cleanliness and atmosphere. • Ensure that all proper training has been completed in order to operate safely and efficiently. • Conduct regular audits to ensure the store is presentable and holding up to Excel Standard. • Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks. • Process and Review Daily Club Activity Paperwork and file in appropriate folders. • Audit and Balance Cash Drawers on a daily basis. • Update and Review Daily Club Reports and complete any corresponding Data Entry Documents • Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment • Adhere to company's policies and guidelines and address any minor infractions. • Provide a safe and secure environment for all members • Communicate with members and a create a high level of customer service. • Stocking all retail and promotional items for following shift. • Perform daily club inspections, complete assigned cleaning sections. • Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues. • Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders. • Staying up to date on all required certifications and training courses. • Communicating with, promoting, touring, and assisting prospects and potential members • Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies • Ensuring Facility complies with all state and federal laws and insurance requirements • Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to. Qualifications: • Must be at least 18 years of age or older. • HS diploma or equivalent required. • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements • Great communication skills with internal and external customers. • Must be team oriented, motivated and well organized. Benefits & Perks: • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay • Every Team Player receives a FREE Planet Fitness Black Card Membership • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players Other Details: • Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. • Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs. • EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: $12.00 - $12.50 per hour JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Cash register
Bilingual
Verified Source
Posted 7 days ago
Planet Fitness

Overnight Closer Customer Service Representative

Planet FitnessParker, COFull-time
View Job
Compensation$29K - 29K a year

Provide exceptional customer service, handle front desk activities, assist members, and close shift operations. | High School diploma or GED, customer service experience, punctuality, positive attitude, physical ability to perform shift duties. | Hiring Immediately! Weekend Overnights We invite you to join the team that empowers people to live a healthy lifestyle through a culture committed to feeling good!! We embody the way of the Wolf Pack; we are Honorable, Open-Minded, World Class, and Lead with Spirit! Our location is looking for someone with a high-energy vibe who can contribute to the overall environment for our wonderful members and awesome team. Benefits Fitness • Complimentary Black Card Membership • Onsite fitness classes • Team workouts • Company Sponsored Fitness events/challenges Additional Perks • Employee Assistance Program • Entertainment and recreation discounts through Employee Advantage • Team building and Company Events • Rewards programs • Recognition programs • Leadership Development Plan with growth opportunities • Company facilitated training (local and corporate) • Volunteer opportunities Financial • 401(k) • Paid sick days • Bereavement Leave • Employee Discounts • Earned Wage Access- PayActiv Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. • Close shift for that business day. • Create a bank deposit for next day. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Ability to work 3rd shift (overnights). • Must be able to occasionally lift up to 50 lbs. • Will occasionally encounter cleaning chemicals during shift. Compensación: $14.00 Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Customer Service
Communication
Problem Solving
Basic Computer Skills
Verified Source
Posted 7 days ago
Planet Fitness

Front Desk Associate

Planet FitnessNaugatuck, CTPart-time
View Job
Compensation$40K - 50K a year

Provide friendly customer service, manage multiple responsibilities, and maintain cleanliness and operational standards at the front desk. | High school diploma or equivalent, six months of face-to-face customer service experience, and physical ability to perform job duties. | Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. • Open or Flexible availability is a plus. Benefits • Competitive Salary & 401K plan • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions) • Paid Time Off benefits (Applicable for Full Time Positions) • Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Expected hours: 18 – 28 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee discount • Flexible schedule • Health insurance • Paid time off • Vision insurance Work Location: In person

Customer Service
Interpersonal Skills
Problem-solving
Multi-tasking
Verified Source
Posted 7 days ago
Planet Fitness

Member Services Representative Morning

Planet FitnessSt Paul, MNFull-time
View Job
Compensation$20K - 30K a year

Provide exceptional customer service at the front desk, handle member inquiries, sign-up new members, and maintain club cleanliness. | High School diploma or GED, 18+ years old, basic computer skills, positive attitude, physical ability to stand, walk, and lift up to 50 lbs. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Customer Service
Communication
Empathy
Problem Solving
Punctuality
Verified Source
Posted 7 days ago
PF

Front Desk Associate

Planet FitnessNashua, New HampshirePart-time
View Job
Compensation$30K - 40K a year

Greet and assist members, handle membership functions, maintain cleanliness and safety of the club, and provide excellent customer service. | 6-12 months customer service experience, basic computer skills, willingness to become CPR/AED certified, and ability to perform physical tasks. | Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®Characteristics that will make you a perfect match for our Front Desk Associate: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!Daily responsibilities for the Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands of the Front Desk Associate: Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Min Max

Customer Service
Scheduling
Receptionist
Billing
Communication Skills
Office Management
CPR
Basic Computer Proficiency
Direct Apply
Posted 7 days ago
PF

Front Desk Associate

Planet FitnessNorth Babylon, New YorkPart-time
View Job
Compensation$34K - 37K a year

Providing customer service, assisting with memberships, maintaining cleanliness, and ensuring safety in a fitness club. | Must be 18+, willing to get CPR/AED certified, physically capable of lifting up to 75 pounds, and have 6-12 months of customer service experience. | Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Front Desk Associate: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Compensation & Benefits: The hourly pay range for this position is $16.50 to $17.75. Planet Fitness reserves the right to pay below or above the posted range based on factors that are unrelated to a person’s protected class. Planet Fitness offers a comprehensive benefit offering that includes availability to medical, dental and vision insurance; short-term and long-term disability; term life insurance; 401(k) retirement savings plan; flexible spending accounts, vacation, sick and holiday pay and a free Black Card Membership. Certain benefits are offered to full-time employees only. Qualifications About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands of the Front Desk Associate: Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Min USD $16.50/Hr. Max USD $17.75/Hr.

Customer Service
Communication
Basic Computer Skills
Direct Apply
Posted 7 days ago
PF

Overnight Front Desk Associate

Planet FitnessCharlotte, North CarolinaFull-time
View Job
Compensation$25K - 35K a year

Provide customer service at the front desk, assist members and guests, perform membership functions, maintain cleanliness and safety of the club during overnight shifts. | 6-12 months customer service experience preferred, must be 18 years or older, basic computer skills, willingness to obtain CPR/AED certification, ability to perform physical tasks including lifting up to 75 pounds. | Overview Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®Characteristics that will make you a perfect match for our Overnight Front Desk Associate: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities About the Overnight Front Desk Associate Role: As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience!Daily responsibilities for the Overnight Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications About Your Qualifications: 6-12 months of experience in a customer service environment is preferred Must be 18 years of age or older Willing to become CPR/AED Certified (Training provided by Planet Fitness) Basic computer proficiency Physical Demands of the Overnight Front Desk Associate: Continual standing and moving throughout the club to accomplish tasks during shift. Continual communicating in person or on the phone to exchange information during shift. Must be able to lift up to 75 pounds. Will encounter toxic chemicals during shift. Frequent cleaning and sanitizing of equipment and facilities. Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! Medical, Dental, and Vision Insurance* Vacation*/Sick Time/Holiday Pay Free Black Card Membership 401(k) Retirement Savings Plan Term Life Insurance* Healthcare and Dependent Care Flexible Spending Accounts* Tuition Reimbursement Employee perks and discounts Engaging team-building competitions and social events *Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Min Max

Customer Service
Communication
Basic Computer Proficiency
CPR/AED Certification (willing to obtain)
Direct Apply
Posted 7 days ago
PF

Member Services Representative (Overnight)

Planet FitnessSnellville, GAFull-time
View Job
Compensation$40K - 50K a year

Providing excellent customer service, maintaining cleanliness, and assisting members and guests at the front desk. | High school diploma, basic computer skills, punctuality, and customer service experience. | Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. A diverse, Judgement Free Zone® where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! Skills Required • Customer Service experience preferred • High school diploma/GED • Basic computer proficiency with an eye for accuracy • Punctuality and reliability • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations Essential Duties and Responsibilities • Greet members and guests, always providing exceptional customer service • Answer phones courteously and assist callers with a variety of questions • Check members in or provide a legendary tour to prospective members! • Log amenities • Communicate updates and events to members and guests • Respond to member questions and concerns in a timely and professional manner • Conduct beverage or merchandise purchases on the point of sale system • Utilize POS system to assist with new membership cards, change of address and billing or payment questions • Go above and beyond to keep the front desk area and lobby clean and orderly • Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights • Regular cleaning of all exercise equipment and tanning beds • Regular restroom and wet area cleaning and stocking Physical Demands • Continual standing and walking during shift • Continual talking in person or on the phone during shift • Must be able to lift up to 75 lbs • Will occasionally encounter toxic chemicals during shift   This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics About Flynn Fitness Group LLC As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things – our absurdly low prices, our Lunk Alarm™, and most of all perhaps, for our Judgement Free Zone® philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms. Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Flynn Fitness Group. As an independent franchise we have built our company by staying true to our core values. Those values include: Accountability, Family, Communication, Consistency, Passion and Having Fun. Flynn Fitness mission statement: Our family thrives on providing a passionate, fun environment that consistently has an open line of communication between members and staff which ultimately creates maximum accountability.

Customer service
Time management
Teamwork
Verified Source
Posted 8 days ago
Planet Fitness

PT Customer Service Representative

Planet FitnessIndianapolis, INFull-time, Part-time
View Job
Compensation$25K - 25K a year

Providing customer service and ensuring a positive member experience at a fitness club. | High school diploma or GED, 18+ years old, basic computer skills, physical ability to lift up to 75 lbs. | Full - Time: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. • We Are Accountable – Self-starters who pursue excellence. • We Are Driven – Problem solvers who deliver results. • We Are Passionate – Positive energy with a real desire to help others. • We Are Ambitious – Always learning and growing toward success. We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team! Customer Service Representative Benefits: • Growth Opportunities over 90% of our management team started as an entry level team member! • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. • Shift-differential pay for select shifts • PTO for all employees • 401K Retirement Fund (Employer match up to 4%!) • Health Insurance Options including Health, Dental, Vision, family life insurance, and more • Basic Life Insurance & Short-Term Disability I00% Company Paid! • Employee Assistance Program • Free employee Black Card Membership including one free Black Card Membership for a direct family member Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. • Answer phones in a friendly manner using information script • Greet members, sign up and tour new members, and log amenities. • Respond to member questions and concerns in a timely and professional manner • Process beverage or merchandise purchases through the point of sale system • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members • Provide a clean, sanitized and safe club environment. Job Requirements: • Customer service experience • High school diploma/GED equivalent preferred • Must be 18 years of age or older • Basic computer proficiency Physical Demands: • Frequent lifting, carrying, pushing, and pulling • Must be able to lift up to 75 lbs. • Will encounter cleaning chemicals during shift • Frequent climbing, balancing, kneeling and crouching during shift • Continual reaching with hands/fingers/arms during shift

Customer service
Basic computer proficiency
Verified Source
Posted 12 days ago
Planet Fitness

Service Desk

Planet FitnessEdmonds, WAPart-time
View Job
Compensation$37K - 37K a year

Provide customer service, sell memberships, maintain cleanliness, and manage front desk operations at the fitness club. | High school diploma preferred, customer service or sales experience preferred, basic computer skills, and ability to perform physical cleaning tasks. | Job Details Job Location 417 Edmonds - Edmonds, WA Position Type Part Time Salary Range $18.00 - $18.00 Hourly Job Shift Day Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: • Positive and professional environment where our brand promise is "Judgement Free Zone" • Growth Opportunities: over 90% of our management team started as an entry level team member • Competitive pay • 401K Retirement Fund (Annual discretionary employer match up to 6%) • Regular involvement in community outreach events • Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. Essential Job Functions • Greet all members and guests upon arrival and say goodbye upon departure; • Monitor club access to both members and non-members; • Answer questions and handle member and guest complaints; • Answer phone calls and provide information to prospects; • Give tours to prospective members; • Sell memberships, write agreements, and enter new members into database; • Operate Point-of-Sale system and collect balances on past due accounts; • Organize and maintain customer service front desk; • Schedule appointments for fitness training sessions; • Complete the Club Walk-Around every 20 minutes and complete checklists; • Answer questions and give guidance to new employees; • Perform beginning of shift and end of shift procedures; • Perform club housekeeping including, but not limited to: • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls; • Dusting where and when necessary including vents; • Wiping tile, walls, and doors; • Vacuuming and mopping floors; • Replenishing toilet paper and soap; • Emptying trash cans; and, • Maintaining organization of cleaning closet. • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, • Perform all other duties as assigned or required. Education & Experience • High School Diploma or G.E.D. preferred; • Previous customer service and/or sales experience preferred; • Previous cleaning/maintenance experience preferred; and, • Basic computer literacy. Skills and Abilities • Excellent phone, communication, and interpersonal skills; • Understand and be able to communicate the Judgment Free Zone concept; • Accuracy with numbers; • Ability to follow directions; • Ability to work well independently and with others; • Positive attitude and willingness to help others; • Ability to maintain composure in difficult situations; and, • Ability to recognize and learn from mistakes. Physical Environment & Requirements • Primarily indoor environment with normal exposure to light, sound, heat, and cold; • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; • Must be able frequently move, lift, push, pull, carry at least 60 lbs.; • Must be able to operate equipment such as vacuums and floor scrubbers; • Exposure to standard cleaning fluids and chemicals; • Must be able to recognize, identify, and judge behavior within environment; and, • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Customer Service
Sales
Communication
Point-of-Sale Operation
Basic Computer Literacy
Cleaning and Maintenance
Verified Source
Posted 12 days ago
Planet Fitness

Overnight Cleaner - Full-time

Planet FitnessOrlando, FLFull-time
View Job
Compensation$25K - 35K a year

Maintain cleanliness and sanitation of all facility areas during overnight shifts to ensure a safe and welcoming environment. | Ability to work overnight, cleaning experience preferred, basic computer skills, age 18+, and willingness to obtain CPR/AED certification. | Overview: Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Overnight Cleaner position: You: • Exhibit a positive and upbeat attitude. • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members. • Pride yourself on your work while being punctual, reliable and dependable. • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. • Act with integrity and show respect to everyone around you. • Exhibit strong communication skills and have an ability to listen and empathize. • Inspire and motivate others to achieve their goals. • Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities: About the Overnight Cleaner Role: As the Overnight Cleaner, you will be responsible for the overall cleanliness and sanitation of all areas of the facility to ensure an outstanding member experience. Cleanliness is critical to the Planet Fitness brand and the safety of our team members and members. These responsibilities include: • Thoroughly clean and sanitize all common areas (i.e., restrooms, locker room, fitness equipment, Black Card Spa) according to Planet Fitness cleaning standards. • Vacuum floor surfaces and operate the floor scrubber machine according to established schedule. • Properly dispose of trash and maintain the trash cans/cleaning centers. • Replenish supplies and paper products as needed. Communicate inventory needs to the Club Manager. • Clean/dust items high off the ground (i.e., ceiling fans, TVs, rafters) • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. • Operate washing machine and dryer. • Maintain cleaning equipment (i.e., cleaning the mop bucket, emptying vacuum bags) Daily responsibilities of the Overnight Cleaner may also include: • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. • Answer phones in a friendly manner and assist callers with their inquiries. • Execute retail transactions with accuracy and drive sales goals. • Resolve member concerns and escalate to a Manager as needed. • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications: About Your Qualifications: • Ability to work the overnight shift • Cleaning and sanitizing experience is preferred • Must be 18 years of age or older • Willing to become CPR/AED Certified (Training provided by Planet Fitness) • Basic computer proficiency Physical Demands of the Cleaner: • Continual standing and moving throughout the club to accomplish tasks during shift. • Continual communicating in person or on the phone to exchange information during shift. • Must be able to lift up to 75 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! • Medical, Dental, and Vision Insurance* • Vacation*/Sick Time/Holiday Pay • Free Black Card Membership • 401(k) Retirement Savings Plan • Term Life Insurance* • Healthcare and Dependent Care Flexible Spending Accounts* • Tuition Reimbursement • Employee perks and discounts • Engaging team-building competitions and social events • Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Overview: Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Overnight Cleaner position: You: • Exhibit a positive and upbeat attitude. • Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members. • Pride yourself on your work while being punctual, reliable and dependable. • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. • Act with integrity and show respect to everyone around you. • Exhibit strong communication skills and have an ability to listen and empathize. • Inspire and motivate others to achieve their goals. • Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities: About the Overnight Cleaner Role: As the Overnight Cleaner, you will be responsible for the overall cleanliness and sanitation of all areas of the facility to ensure an outstanding member experience. Cleanliness is critical to the Planet Fitness brand and the safety of our team members and members. These responsibilities include: • Thoroughly clean and sanitize all common areas (i.e., restrooms, locker room, fitness equipment, Black Card Spa) according to Planet Fitness cleaning standards. • Vacuum floor surfaces and operate the floor scrubber machine according to established schedule. • Properly dispose of trash and maintain the trash cans/cleaning centers. • Replenish supplies and paper products as needed. Communicate inventory needs to the Club Manager. • Clean/dust items high off the ground (i.e., ceiling fans, TVs, rafters) • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager. • Operate washing machine and dryer. • Maintain cleaning equipment (i.e., cleaning the mop bucket, emptying vacuum bags) Daily responsibilities of the Overnight Cleaner may also include: • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. • Answer phones in a friendly manner and assist callers with their inquiries. • Execute retail transactions with accuracy and drive sales goals. • Resolve member concerns and escalate to a Manager as needed. • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Qualifications: About Your Qualifications: • Ability to work the overnight shift • Cleaning and sanitizing experience is preferred • Must be 18 years of age or older • Willing to become CPR/AED Certified (Training provided by Planet Fitness) • Basic computer proficiency Physical Demands of the Cleaner: • Continual standing and moving throughout the club to accomplish tasks during shift. • Continual communicating in person or on the phone to exchange information during shift. • Must be able to lift up to 75 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! • Medical, Dental, and Vision Insurance* • Vacation*/Sick Time/Holiday Pay • Free Black Card Membership • 401(k) Retirement Savings Plan • Term Life Insurance* • Healthcare and Dependent Care Flexible Spending Accounts* • Tuition Reimbursement • Employee perks and discounts • Engaging team-building competitions and social events • Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Cleaning and sanitizing
Operating cleaning equipment
Basic computer proficiency
Communication skills
CPR/AED certification (willing to obtain)
Verified Source
Posted 13 days ago
Planet Fitness

Front Desk Associate - Part-time

Planet FitnessCharlotte, NCPart-time
View Job
Compensation$25K - 35K a year

Provide superior customer service at the front desk, assist members and guests, perform membership functions, maintain cleanliness and safety of the club. | 6-12 months customer service experience preferred, must be 18 or older, basic computer skills, willingness to obtain CPR/AED certification. | Overview: Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Front Desk Associate: You: • Exhibit a positive and upbeat attitude. • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. • Pride yourself on your work while being punctual, reliable, and dependable. • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. • Act with integrity and show respect to everyone around you. • Exhibit strong communication skills and have an ability to listen and empathize. • Inspire and motivate others to achieve their goals. • Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities: About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include: • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. • Resolve member concerns and escalate to a Manager as needed. • Answer phones in a friendly manner and assist callers with their inquiries. • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Resolve member concerns and escalate to a Manager as needed. • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications: About Your Qualifications: • 6-12 months of experience in a customer service environment is preferred • Must be 18 years of age or older • Willing to become CPR/AED Certified (Training provided by Planet Fitness) • Basic computer proficiency Physical Demands of the Front Desk Associate: • Continual standing and moving throughout the club to accomplish tasks during shift. • Continual communicating in person or on the phone to exchange information during shift. • Must be able to lift up to 75 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! • Medical, Dental, and Vision Insurance* • Vacation*/Sick Time/Holiday Pay • Free Black Card Membership • 401(k) Retirement Savings Plan • Term Life Insurance* • Healthcare and Dependent Care Flexible Spending Accounts* • Tuition Reimbursement • Employee perks and discounts • Engaging team-building competitions and social events • Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Overview: Who We Are: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone® Characteristics that will make you a perfect match for our Front Desk Associate: You: • Exhibit a positive and upbeat attitude. • Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. • Pride yourself on your work while being punctual, reliable, and dependable. • Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. • Act with integrity and show respect to everyone around you. • Exhibit strong communication skills and have an ability to listen and empathize. • Inspire and motivate others to achieve their goals. • Are a quick study with the ability to apply what you have learned during online and hands-on training. Responsibilities: About the Front Desk Associate Role: As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Front Desk Associate also include: • Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. • Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. • Resolve member concerns and escalate to a Manager as needed. • Answer phones in a friendly manner and assist callers with their inquiries. • Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. • Perform prospective member calls and tours; assessing their membership needs. • Execute retail transactions with accuracy and drive sales goals. • Resolve member concerns and escalate to a Manager as needed. • Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. • Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. • Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications: About Your Qualifications: • 6-12 months of experience in a customer service environment is preferred • Must be 18 years of age or older • Willing to become CPR/AED Certified (Training provided by Planet Fitness) • Basic computer proficiency Physical Demands of the Front Desk Associate: • Continual standing and moving throughout the club to accomplish tasks during shift. • Continual communicating in person or on the phone to exchange information during shift. • Must be able to lift up to 75 pounds. • Will encounter toxic chemicals during shift. • Frequent cleaning and sanitizing of equipment and facilities. • Moving self in different positions, including bending and twisting, to accomplish tasks. More reasons to join Planet Fitness! • Medical, Dental, and Vision Insurance* • Vacation*/Sick Time/Holiday Pay • Free Black Card Membership • 401(k) Retirement Savings Plan • Term Life Insurance* • Healthcare and Dependent Care Flexible Spending Accounts* • Tuition Reimbursement • Employee perks and discounts • Engaging team-building competitions and social events • Please note that certain benefits listed above are for full-time employees only E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Customer Service
Communication
Basic Computer Proficiency
CPR/AED Certification (willing to obtain)
Verified Source
Posted 13 days ago
Planet Fitness

Member Services Representative

Planet FitnessPittsfield, MAFull-time
View Job
Compensation$40K - 70K a year

Provide exceptional customer service by greeting members, answering phones, managing member check-ins and sign-ups, and maintaining club cleanliness. | High school diploma or GED, customer service background preferred, basic computer skills, positive attitude, punctuality, and ability to lift up to 50 lbs. | Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities • Greet members, prospective members and guests, providing exceptional customer service. • Handle all front desk related activities including: • Answer phones in a friendly manner and assist callers with a variety of questions. • Check members into the system. • New member sign-up. • Take prospective members on tours. • Facilitate needed updates to member's accounts. • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements • Customer service background preferred. • Basic computer proficiency. • A passion for fitness and health. • Upbeat and positive attitude! • Punctuality and reliability is a must. • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. • Strong listener with the ability to empathize and problem solve. • Demonstrate diplomacy in all interactions while using appropriate behavior and language. • High School diploma/GED equivalent required. • Must be 18 years of age or older. Physical Demands • Continual standing and walking during shift. • Continual talking in person or on the phone during shift. • Must be able to occassionally lift up to 50 lbs. • Will occasionally encounter toxic chemicals during shift. JOIN THE CLUB Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team! Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet. TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Customer service
Basic computer proficiency
Communication
Problem solving
Member account management
Verified Source
Posted 2 months ago
Planet Fitness

Front Desk Associate

Planet FitnessWest Hartford, CTPart-time
View Job
Compensation$25K - 35K a year

Greet and assist members, manage multiple tasks including phone service and payments, maintain club cleanliness, and promote products and services. | High school diploma or equivalent, 6 months retail customer service or 1 year fitness experience, strong communication and problem-solving skills, ability to work flexible hours and perform physical tasks. | Front Desk Associate - West Hartford, CT / Hartford County - Part Time Position Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. • Essential Duties and Responsibilities*: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma Or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change.) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. • Open or Flexible availability is a plus. Benefits • Competitive Salary • Company contribution towards health benefits that includes: Medical, Dental, Vision, LTD, STD and Critical Illness_ (Applicable for Full Time positions)_ • Paid Time Off benefits (Applicable for Full Time positions) • Free Black Card membership and fun exercise incentives Planet Fitness is an Equal Opportunity Employer Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Free parking • Health insurance • Life insurance • Paid jury duty • Paid time off • Parental leave • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Work Location: In person

Customer service
Multi-tasking
Problem resolution
Scheduling/Calendar management
Microsoft Office
POS systems
Verified Source
Posted 3 months ago
Planet Fitness

Front Desk Associate

Planet FitnessNewington, CTPart-time
View Job
Compensation$28K - 35K a year

Greet members, handle customer inquiries and payments, maintain club cleanliness, and promote fitness products and services. | High school diploma or equivalent, six months retail customer service or one year fitness experience, strong communication and problem-solving skills, ability to handle physical demands. | Front Desk Associate - Newington, CT / Hartford County Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities: • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. • Anticipate member's needs, respond promptly and acknowledge all members • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience. • Ability to maintain the cleanliness of the club for up to 50% of the shift. • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment. • Hands-on experience in accepting payments from customers and give change and receipts. • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way Minimum Skills • Ability to manage multiple responsibilities • Solid work ethic with strong decision-making, problem resolution skills • Self-starter who takes initiative with minimal direction and supervision • Comfortable working a flexible rotating schedule • Superior customer service skills, preferably in the fitness industry. • Hard working, enthusiastic and energetic! • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds. Minimum Qualifications • 18 years old or older • A High School Diploma or Equivalent required • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred. Hours (Initial training hours may vary as well as when the needs of the facility change) • Discuss your availability with the Hiring Manager and/or notate it on your application. • Weekday and/or Weekend Hours based on club needs. Open or Flexible availability is a plus. • Benefits • Competitive Salary & 401K plan • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions) • Paid Time Off benefits (Applicable for Full Time Positions) • Free Black Card membership and fun exercise incentives _ Planet Fitness is an Equal Opportunity Employer_ Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Free parking • Health insurance • Life insurance • Paid jury duty • Paid time off • Parental leave • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Work Location: In person

Customer Service
Multi-tasking
Problem Resolution
Communication
Cash Handling
Scheduling
Microsoft Office
EPIC/Centricity Software
Verified Source
Posted 3 months ago

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