Petco

Assist customers with pet products, maintain store cleanliness, and support sales operations. | No specific skills or certifications required, but a passion for animals and customer service experience are preferred. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. As a Sales Associate, you are at the heart of the Pet Care Center experience. You help pet parents find the right products and solutions for their pets while creating a welcoming, safe, and engaging environment for everyone who walks through our doors. This role is ideal for someone who enjoys helping others, learning about pet care, and working as part of a team in a fast-paced, purpose-driven retail environment. What You’ll Do Pet First Support the health, safety, and proper care of all animals in accordance with Petco policies and standards. Share accurate product and pet care information to help customers make informed choices. Help maintain a clean, safe, and welcoming environment for pets, customers, and partners. Foster the Fun Greet customers and deliver friendly, helpful, and solution-focused service. Create positive shopping experiences that build trust and customer loyalty. Support teammates through collaboration and teamwork. Help maintain an organized, visually appealing sales floor. Let’s Go! Assist customers in selecting products and services that meet their pets’ needs. Process sales, returns, and exchanges accurately and efficiently. Stock shelves, replenish merchandise, and support inventory integrity. Assist with store recovery, merchandising, and promotional set-ups. Follow all company policies, procedures, and safety standards. Support additional tasks and responsibilities as assigned. Key Responsibilities Customer Experience & Sales Deliver consistent, courteous, and knowledgeable service. Educate customers on products, services, and promotions. Support store sales and service goals. Operations & Merchandising Maintain store cleanliness, organization, and presentation standards. Assist with inventory replenishment and stock accuracy. Support daily operational routines and task execution. What Success Looks Like Customers feel welcomed and supported during every visit. The sales floor is clean, stocked, and easy to shop. Team members work collaboratively to support store goals. Pets are cared for safely and responsibly. What You Bring Experience & Skills Previous retail or customer service experience preferred but not required. Passion for animals and interest in pet care. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic math skills and comfort handling cash and transactions. Strong attention to detail and reliability. Essential Functions & Work Environment This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose-driven work that makes a difference for pets and people. A welcoming, inclusive team environment. Opportunities to learn, grow, and explore career paths. A fun, fast-paced role where no two days are the same. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $16.00 - $22.00 Starting Rate: $16.90 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Supporting veterinary staff with patient care, documentation, and client communication in a veterinary hospital environment. | At least 1-year experience in animal care or veterinary practice, excellent communication skills, compassion, and team orientation. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose: The purpose of this position inherently involves providing excellent medical care to our Vetco Total Care full-service hospital patients and phenomenal customer care to their owners. The Veterinary Assistant represents the mission and values to all clients. Our Veterinary Assistants set the tone for the technical and customer support in the hospital, and are responsible, like all team members, for fostering cohesion and motivation within the practice. All hospital staff are responsible for performing their duties in a way that creates an environment in which: The patient’s needs always come first. Every team member understands that they have the power to do what it takes to create an exceptional customer experience. contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible. exceptional teamwork and commitment to shared goals benefits the entire organization. Essential Job Functions The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation: Greet clients and patients arriving for appointments and escort them into an exam room, obtain weight and vital signs (temperature, pulse, respirations) and record the electronic medical record. Veterinary Assistants will collect thorough patient histories and document the patient visit in the EMRs. Assist doctors with appointments (routine and emergency), surgery, dentistry, and euthanasia, under supervision from the veterinarian credentialed veterinary technician, , HOM and HLOD. Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian and help maintain the electronic medical record. Schedule appointments, provide client education, relay test results to doctor and clients, and maintain and update client/patient records. Help prepare patients for surgical and dental procedures and assist doctor and/or veterinary technician in anesthetizing patients. Under supervision of the veterinarian and/or veterinary technician, assistants will maintain patients safely under anesthesia while monitoring vital parameters, help monitor patients during recovery and prepare them for hospital discharge or transfer to an overnight care facility. Under supervision of the veterinarian and/or veterinary technician, perform in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous fluid therapy; keep patients clean, watered, and fed (when indicated and directed by doctor), safely walk canine patients when necessary for elimination. Under direction of the HOM/HLOD, assist in the training of new staff members and general dissemination of knowledge as required. Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule. Other Duties and Responsibilities Perform additional duties as assigned Provide backup phone and front desk support as needed Nature of Supervision In all activities related to the care of individual patients, the incumbent will take direct supervision from the veterinarians as well as the Veterinary Technician. For purposes of overall supervision, the incumbent takes direction from the HOM/HLOD or from the supervising technician for the shift. Planning and Problem Solving Like all team members, the Veterinary Assistant plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients and clients. Impact This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated technical team. The desired end-result is the creation of an optimal environment that ensures employee retention, patient well-being, and customer satisfaction. Supervisory Responsibility This position has no immediate supervisory duties. Education/Experience Preferred to have at least 1-year previous experience working in veterinary practice or sufficient relatable animal care experience to ensure excellent performance at the above-listed skills Must have excellent written and verbal communication skills Must be compassionate and sympathetic, and be able to maintain a professional attitude and demeanor during emotional and stressful situations Must have telephone and computer skills Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change Work Environment: The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets. Contacts This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $18.50 - $29.50 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Manage and ensure the health, safety, and presentation of live animals while driving sales and operational excellence. | High school diploma, 1+ year supervisory experience, knowledge of companion animals and aquatics, strong communication and organizational skills. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. • We love all pets like our own • We're the future of the pet industry • We're here to improve lives • We drive outstanding results together • We're welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco. As a Companion Animal Supervisor, you are a trusted subject-matter leader responsible for the health, care, and presentation of our live animals while driving sales, customer experience, and operational excellence within the Companion Animal and Aquatics departments. You lead through expertise and influence, coaching partners to deliver exceptional animal care and knowledgeable service. You combine a deep commitment to pet welfare with strong operational discipline and business acumen to achieve sales, margin, and shrink goals, all while modeling Petco's leadership expectations. What You'll Do Pet First • Ensure the health, safety, and well-being of all live animals through strict adherence to Petco standards, policies, and veterinary protocols. • Complete and oversee hourly animal health checks, wellness cards, and required documentation. • Ensure proper handling, care, and documentation of adoption animals. • Act immediately and appropriately for sick or injured animals in alignment with veterinary protocols. Foster the Fun • Coach and mentor partners to deliver confident, compassionate, and knowledgeable customer interactions. • Create a welcoming, engaging environment in the Companion Animal and Aquatics areas through high presentation standards. • Promote a positive culture of teamwork, inclusion, and collaboration. • Lead by example modeling Petco's selling behaviors and customer service expectations. Let's Go! • Drive Companion Animal and Aquatics sales, margin, and shrink performance through disciplined execution. • Utilize business insights to analyze trends, identify opportunities, and implement improvement plans. • Efficiently order live animals to balance animal welfare, inventory levels, sales, and margin goals. • Support Omni-Channel execution, including BOPUS, ship-from-store, curbside, and endless aisle. • Serve as Leader on Duty, supporting Pet Care Center operations, communication, safety, and compliance. Key Responsibilities Animal Care & Operations • Execute Companion Animal and Aquatics operations including animal care, maintenance, ordering, regulatory compliance, CAPI, HAHC, CAPC, and veterinary partnerships. • Ensure all animal maintenance tasks are completed according to the Maintenance Task List. • Maintain operational, safety, and regulatory standards at all times. • Achieve high standards of cleanliness, care, and visual presentation in all animal areas. Business & Customer Experience • Process transactions efficiently while delivering a great customer experience. • Monitor sales, margin, and inventory reports to support department performance. • Share product and animal care knowledge to help customers make informed decisions using Petco's selling strategy. • Assist with additional duties as needed to support business needs. People Leadership • Train, coach, and develop partners in animal care, selling behaviors, and operational routines. • Provide ongoing feedback and support to strengthen partner performance and engagement. What Success Looks Like • Animals are healthy, safe, and cared for to Petco's highest standards. • Customers trust the team's expertise and return for guidance and solutions. • The Companion Animal department meets or exceeds sales, margin, and shrink goals • Partners are confident, well-trained, and proud of the care they provide. What You Bring Experience & Skills • High school Diploma or GED preferred. • 1+ year of supervisory experience, preferably in a pet retail environment. • Strong knowledge of companion animals, aquatics, and animal care practices. • Excellent communication, organizational, and interpersonal skills. • High focus on customer service and people development. Essential Functions & Work Environment This role is primarily performed in a Pet Care Center retail environment. The Companion Animal Supervisor is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. • Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events. • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. • Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. • Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. • This is a full-time position. Eligibility for full-time status is based on average hours worked, as defined by company policy and applicable law. • A limited amount of travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You'll Love It Here • Purpose-driven work that makes a difference for pets and people. • Hands-on leadership experience and career growth opportunities. • A supportive, inclusive culture built on teamwork and authenticity. • The chance to grow your leadership skills while having fun doing meaningful work Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta pagina web al espanol u otros idiomas en su navegador de Internet, haga clic en el boton de traduccion a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aqui: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Assist customers, support store operations, mentor new associates, and ensure a welcoming environment for pets and pet parents. | Minimum 1 year retail experience, strong communication skills, ability to handle physical tasks, and a passion for animals. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. In this role, you go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates, all while delivering knowledgeable, compassionate service rooted in a passion for pets. What You’ll Do Pet First Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards. Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions. Support a safe, clean, and welcoming environment for pets, pet parents, and partners. Foster the Fun Greet customers and deliver friendly, solution-focused service that builds trust and loyalty. Lead by example by demonstrating strong selling behaviors and exceptional customer service. Mentor and support new and junior associates, reinforcing best practices and store standards. Foster a collaborative, inclusive team environment where partners support one another. Let’s Go! Assist customers in selecting products and services that best meet their pets’ needs. Process sales, returns, and exchanges accurately and efficiently. Support merchandising and inventory activities, including restocking, recovery, and presentation. Assist with opening and closing procedures as assigned. Support store leadership with operational tasks and special projects. Help resolve customer concerns and escalate issues appropriately when needed. Key Responsibilities Customer Experience & Sales Deliver consistent, knowledgeable, and compassionate service. Educate customers on promotions, services, and loyalty programs. Support store sales goals through effective selling and service behaviors. Operations & Merchandising Maintain store cleanliness, organization, and visual standards. Monitor inventory levels and assist with replenishment. Ensure compliance with company policies, procedures, and safety standards. Leadership Support Mentor and train new associates on policies, procedures, and service expectations. Act as a floor leader when needed, supporting workflow and customer experience. Assist management with escalated customer concerns and operational needs. What Success Looks Like Customers feel welcomed, supported, and confident in their purchases. New associates are well-trained and supported. The sales floor is clean, organized, and well-stocked. Store goals are supported through strong service and teamwork. What You Bring Experience & Skills 1+ years of retail experience, preferably in a specialty retail environment. Passion for animals and knowledge of pet care preferred. Strong communication, interpersonal, and customer service skills. Proven ability to multitask and thrive in a fast-paced environment. Strong problem-solving skills and professionalism in handling customer concerns. Basic math skills and experience handling cash and transactions. Essential Functions & Work Environment This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here Purpose-driven work that makes a difference for pets and people. Opportunities to build leadership skills and grow your career. A collaborative, inclusive team culture. The chance to make an impact every shift. Starting Rate: $16.00 To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Support store operations, mentor staff, and deliver excellent customer service in a pet retail environment. | Minimum 1 year retail experience, strong communication skills, and a passion for animals preferred. | Want to help pets live their best lives? We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people. • Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do. • Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services. • Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success. About Petco: We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events. As a Senior Sales Associate, you play a key role in delivering exceptional experiences for pets and pet parents while supporting the success of the Pet Care Center. In this role, you go beyond day-to-day selling by serving as a mentor, role model, and trusted partner on the sales floor. You support store operations, assist leadership as needed, and help develop newer associates, all while delivering knowledgeable, compassionate service rooted in a passion for pets. What You’ll Do Pet First • Promote the health, safety, and proper care of all animals in accordance with Petco policies and standards. • Share accurate pet care, nutrition, and product knowledge to help customers make informed decisions. • Support a safe, clean, and welcoming environment for pets, pet parents, and partners. Foster the Fun • Greet customers and deliver friendly, solution-focused service that builds trust and loyalty. • Lead by example by demonstrating strong selling behaviors and exceptional customer service. • Mentor and support new and junior associates, reinforcing best practices and store standards. • Foster a collaborative, inclusive team environment where partners support one another. Let’s Go! • Assist customers in selecting products and services that best meet their pets’ needs. • Process sales, returns, and exchanges accurately and efficiently. • Support merchandising and inventory activities, including restocking, recovery, and presentation. • Assist with opening and closing procedures as assigned. • Support store leadership with operational tasks and special projects. • Help resolve customer concerns and escalate issues appropriately when needed. Key Responsibilities Customer Experience & Sales • Deliver consistent, knowledgeable, and compassionate service. • Educate customers on promotions, services, and loyalty programs. • Support store sales goals through effective selling and service behaviors. Operations & Merchandising • Maintain store cleanliness, organization, and visual standards. • Monitor inventory levels and assist with replenishment. • Ensure compliance with company policies, procedures, and safety standards. Leadership Support • Mentor and train new associates on policies, procedures, and service expectations. • Act as a floor leader when needed, supporting workflow and customer experience. • Assist management with escalated customer concerns and operational needs. What Success Looks Like • Customers feel welcomed, supported, and confident in their purchases. • New associates are well-trained and supported. • The sales floor is clean, organized, and well-stocked. • Store goals are supported through strong service and teamwork. What You Bring Experience & Skills • 1+ years of retail experience, preferably in a specialty retail environment. • Passion for animals and knowledge of pet care preferred. • Strong communication, interpersonal, and customer service skills. • Proven ability to multitask and thrive in a fast-paced environment. • Strong problem-solving skills and professionalism in handling customer concerns. • Basic math skills and experience handling cash and transactions. Essential Functions & Work Environment This role is performed in a Pet Care Center retail environment and requires active engagement on the sales floor. • The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting. • Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds. • Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions. • Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. • Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this role. Why You’ll Love It Here • Purpose-driven work that makes a difference for pets and people. • Opportunities to build leadership skills and grow your career. • A collaborative, inclusive team culture. • The chance to make an impact every shift. Start Rate: $16.00 For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Partner with retail leadership to align HR strategies with business goals, support talent and performance management, and foster a positive employee experience. | Requires 5+ years HR experience, preferably in retail or field-based environments, with strong knowledge of employment laws, HR systems, and excellent relationship-building skills. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. This role will serve as a partner to Retail Leadership, ensuring alignment between HR strategies and business objectives, while providing expert guidance on talent management, partner engagement, and organizational effectiveness. This role is critical to fostering a positive employee experience and driving performance in a fast-paced retail environment. Duties & Responsibilities: Collaborate with Market Directors and District Managers to align HR strategies with business goals. Advise senior store leadership on issues that pose escalated risk to the business by providing expert level HR guidance. Serve as a trusted advisor for partner issues, addressing concerns and resolving conflicts in a fair and consistent manner. Support talent management and performance management processes, including goal setting, coaching, and feedback. Collaborate on talent acquisition efforts to attract and retain top retail talent. Educate field leaders and employees on HR policies, procedures, and best practices. Analyze HR metrics and trends to identify opportunities for improvement and proactive intervention. Support change initiatives, ensuring smooth transitions and effective communication across retail teams. Partner with leaders to manage the people side of organizational changes, fostering engagement and alignment. Partner with cross-functional teams, including Payroll and Legal, to address operational needs. Proactively identify and participate in special projects focused on increased partner engagement, leadership development, and risk mitigation. Lead and mentor a team, ensuring effective support for field leadership and store partners. Minimum qualifications: Bachelor’s degree in Human Resources, Business Administration, or a related field with 5+ years of HR experience, preferably in a retail or field-based environment. Combination of experience and education may be considered. Ability to travel 25% of the time. Strong knowledge of employment laws and HR best practices. Professional HR certification (e.g., PHR, SHRM-CP) preferred. Experience supporting geographically dispersed teams. Familiarity with retail industry dynamics and challenges. Proven ability to build strong relationships with employees at all levels of the organization. Excellent problem-solving, conflict resolution, and decision-making skills. Strong communication and interpersonal skills, with the ability to influence and guide leaders. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Proficiency in HRIS systems and Microsoft Office Suite. #LI-AT2 #CORP Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $94,800.00 - $142,200.00 / year For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for ~7 million animals through in-store adoption events. Explore Life @ Petco and discover what it’s like to work here.

Lead and develop a team to deliver exceptional pet care and customer service, manage store operations, and ensure safety and profitability. | Management experience in retail or pet care, strong leadership and communication skills, ability to manage operations and develop staff, and a genuine interest in animals. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The General Manager is responsible for leading through Petco’s vision of “Healthier Pets. Happier People. Better World.” in order to develop a high-performing team that consistently delivers top-line sales growth while maintaining a focus on the welfare, health, and proper care of all animals. The GM leads a team Pet Care Center managers, leaders and partners and is accountable for all aspects of managing a single Pet Care Center. The General Manager drives their business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies), which will result in overall profitability. This position requires a passion for pets, ability to inspire and lead a team, focus on process excellence, a drive for results. Position Responsibilities The GM regularly exercises discretion and independent judgment as they execute all Pet Care Center activity to create the best possible partner, guest, and pet experience. As a leader of people & pet care, the GM should execute all tasks skillfully and consistently. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. People • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty. • Attract, hire, and retain a diverse team of top talent. • Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards, including the effective rollout selling models. • Create a professional environment that inspires and encourages the growth and engagement of partners. • Lead and implement a positive culture of teamwork, inclusion and collaborate by working alongside the team, establishing priorities, and provide clear direction. • Ensure quick and courteous service to all Petco guests by helping partners determine the guest’s needs and by sharing product knowledge with partners to enable them to suggest the appropriate solutions to meet the customer’s needs. • Responsible for all partner performance management in the Pet Care Center. • Demonstrate and support a continuous improvement and growth mindset. Performance • Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence. • Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload. • Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results. • Identify underperforming metrics and develop strategies that leverage Petco programs, tools, and resources to improve and grow the business. • Market the Pet Care Center and its products, oversee planning of on site and community events, such as adoptions, school visits and other local promotions and animal-welfare events. Process • Ensures the proper health, appearance, welfare, and proper handling of all animals. • Ensures merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store; make merchandising decisions with consideration of visual standards, special ad set-up and monthly ad planner guidelines, adjusting these as necessary to best implement in each individual store. • Completes and submits accounting, inventory management and payroll paperwork in a timely manner; ensures all expenses are maintained within budgeted levels. • Maintains the Pet Care Center's appearance adheres to Petco operational standards and safety procedures. • Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. • Ensures Pet Care Center is opened/closed in accordance with policies and procedures, especially those relating to safety and security. • Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness. Other Essential Duties • MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide proactive leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. • PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. • FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. • PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. Actively pursue the development of bench strength through internal training and external recruitment. • ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience • In addition to a high school diploma or its equivalent (GED), an applicant must be able to demonstrate proficiency in the areas of basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. • Excellence in communication and computer skills are also required. • Three or more years of management experience or the equivalent is required, while previous retail management experience is preferred. • A working knowledge of general business practices is highly desirable, as are strong organizational skills. • A qualified applicant will possess an aptitude for demonstrating strong customer service and the ability to instruct others. In addition to having a professional appearance and demeanor, the applicant must also demonstrate a keen and genuine interest in all kinds of animals. • Must be licensed to operate a motor vehicle. Completion of specific PETCO Management Achievement Program Modules as well as internal management roles may be required for internal candidates. Supervisory Responsibility The General Manager directly supervises a team of leaders and is responsible for all Pet Care Center partners including services. Work Environment The majority of job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that an employee leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts #LI-LF2 This position has continuous contact with the general public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required in order to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Leading and managing grooming salon operations, developing staff, ensuring pet safety and satisfaction, and driving business growth. | Requires 2+ years of professional grooming experience, leadership skills, breed-specific grooming expertise, and strong communication skills, which are not reflected in your background. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Your Petco Grooming Career: As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best. In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment, including: • Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details) • Medical, dental, vision and more • 401k and more • Paid Time Off • Petco Discounts • All the supplies & equipment you need, including, brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc. • State of the art equipment, including bathing system, kennels, tables, and dryers • Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor Job Summary: The Grooming Salon Leaders primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well-being of the pets in our care. This is an excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a team. Essential Job Functions: The incumbent must be able to consistently perform all of the following duties and responsibilities with or without reasonable accommodation. • Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans • Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development • Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balance team availability with business needs, ensuring coverage during peak hours • Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans • Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability • Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns • Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills • Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures • Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers • Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament • Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well-being of the pet • Always ensure the well-being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management • Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains • Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, ensuring standards are maintained in grooming salon, holding salon team members accountable for safety and quality standards Education/Experience: • 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program • Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred • High-school diploma or GED preferred, though not required • Very strong verbal and written communication skills for interactions with pet parents and grooming team members • Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors • Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards • Genuine passion for animals with a desire to continue a career in pet grooming • Strong decision making and problem-solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary • Results-driven, with focused commitment on salon productivity, performance, growth, and improvement • Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards • Capable of handling pets of all sizes and temperaments with care and empathy • Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule Work Environment: The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. Position may require exposure to heights using a two-step ladder or other support tools, such as vacuums, to perform assigned cleaning and maintenance duties. A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will be with the other salon partners. The work environment can be noisy and wet. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser, click the translate button to the right of your browser address bar. Additional instructions can be found here: Google Chrome Help . Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: Google Chrome Ayuda.

Provide excellent client-facing customer service, manage appointment scheduling, greet and assist clients and patients, maintain a clean and organized waiting area, and support hospital workflow. | High school diploma, at least 1 year customer-facing experience (preferably veterinary), excellent communication skills, compassion, telephone and computer skills, and willingness to learn. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose The purpose of this position inherently involves providing excellent customer care to our Petco full-service Vetco Total Care hospital clients. The Concierge represents the mission and values to all customers and is typically the first and last person a client encounters when entering our hospital. The Concierge is responsible, like all team members, for fostering cohesion and motivation within the practice. All hospital partners are responsible for performing duties in a way that creates an environment in which: • The patient’s needs always come first. • Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience. • Contentious issues are dealt with and resolved as they occur, or as soon as is possible. • exceptional teamwork and commitment to shared goals benefits the entire organization. Essential Job Functions The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation: • Assume primary responsibility for answering the practice phone and routing calls appropriately. • Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings. • Greet all visitors to the practice; greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive. Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation. • Participate in the training of new staff members and general dissemination of knowledge as required. • Ensure that the waiting area is consistently cleaned (including using special disinfectants in the case of the presence of suspected contagious disease) and well-stocked with appropriate materials. • Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments. • Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied. Other Duties And Responsibilities Perform additional duties as assigned Nature of Supervision In all activities related to the care and handling of patients and clients, the Hospital Concierge will take direct supervision from the Hospital Office Manager and Hospital Leader on Duty Planning and Problem Solving Like all team members, the Concierge plays a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients, and clients. The Concierge has the primary responsibility of consistently ensuring that the hospital workflow is optimized, which may require rescheduling appointments as well as maintaining an open line of communication with clients who are present in the practice and may need to wait longer than expected due to unforeseen circumstances (emergencies, etc.). The Concierge must ensure that the scheduled appointment duration is situation-appropriate (i.e. consider number of pets, sick/vs. well, etc.). This role is unique in the hospital in that the Concierge will often be the first or last person dealing with upset or even potentially unhappy clients. This role requires an individual who is compassionate yet adaptable and flexible, and capable of not only doing what it takes to make the client’s and pet’s experience in our hospital optimal but also ensuring that the medical staff can focus on delivering excellent care. At times when these goals may seem to be at odds, it is the job of the Concierge to formulate strategies that accomplish both. Impact This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position is critical to ensuring that our client’s first and last impressions of our facility and staff are optimal. Supervisory Responsibility This position has no immediate supervisory duties. Education/Experience • High school diploma is a requirement. • Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization. • Must have excellent written and verbal communication skills. • Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. • Must have exceptional telephone and computer skills. • Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change. • Preferred: Previous experience using a Practice Management System Competencies: Completed by Total Rewards Department Work Environment Job duties are to be conducted in the Vetco Total Care full service veterinary hospital. This position may involve bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets. Contacts This position will regularly communicate with clients, veterinary specialists, and companies that provide products and/or services that the practice utilizes. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para Traducir Esta Página Web Al Español u Otros Idiomas En Su Navegador De Internet, Haga Clic En El Botón De Traducción a La Derecha De La Barra De Direcciones De Su Navegador. Puede Encontrar Instrucciones Adicionales Aquí https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Assist customers in selecting and purchasing pet products and services, operate cash register, stock and price merchandise, and provide excellent guest experiences. | Must have good interpersonal and communication skills, a genuine interest in animals, ability to work in a team, and preferably prior retail or sales experience. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. We love all pets like our own We’re the future of the pet industry We’re here to improve lives We drive outstanding results together We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview As a Sales Solutions Generalist you’ll provide each customer with the best experience possible by helping them find and purchase animals, supplies and services. During each interaction, you will discuss the needs of the guest and their pet/s to provide solutions for today, as well as in the future and assist with connecting them with a Specialist when appropriate. You’ll work the cash register and ensure that our merchandise is properly stocked and priced, providing an excellent experience for each of our guests. You can excel in this role by exhibiting a passion for the welfare, health, and proper handling of all animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Provide a great experience by engaging with guests utilizing your acquired skills and training. Assist guests in the proper selection of merchandise in accordance with their identified needs. Demonstrate a high level of interest in the welfare, health, and proper handling of all animals. Process transactions in a way that creates a great experience for each guest. Generate future business through a deep understand of the guests and their pet/s. Perform related duties in support of the Pet Care Center attaining its assigned sales goals. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Completes and applies training programs to maintain a high level of expertise of their role. Adhere to established operational guidelines, policies, and procedures. Promote a positive culture of teamwork, inclusion, and collaboration. Complete other duties and special projects as assigned. Evaluate guest inquiries and as needed refers to the Leader on Duty. Other Essential Duties UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future. CONTRIBUTE TO A SAFE ENVIRONMENT. You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority. BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets. ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career. Basic Qualifications Be able to work successfully within a team. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store. Preferred Qualifications Prior experience within sales, retail, or related field. Possess a high level of knowledge of pet nutrition and an aptitude for sales techniques. Supervisory Responsibility None Work Environment The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends and some overnights and holidays. Equal Opportunity Employer Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $16.00 - $22.00 Starting Rate: $17.87 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Our vision at Petco is Healthier Pets. Happier People. Better World. We’re making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization.

Assist customers with pet product selection and purchases, operate cash register, stock merchandise, and provide excellent guest experiences. | Must have good interpersonal skills, genuine interest in animals, ability to work in a team, and prior retail or sales experience preferred. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview As a Sales Solutions Generalist you’ll provide each customer with the best experience possible by helping them find and purchase animals, supplies and services. During each interaction, you will discuss the needs of the guest and their pet/s to provide solutions for today, as well as in the future and assist with connecting them with a Specialist when appropriate. You’ll work the cash register and ensure that our merchandise is properly stocked and priced, providing an excellent experience for each of our guests. You can excel in this role by exhibiting a passion for the welfare, health, and proper handling of all animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. • Provide a great experience by engaging with guests utilizing your acquired skills and training. • Assist guests in the proper selection of merchandise in accordance with their identified needs. • Demonstrate a high level of interest in the welfare, health, and proper handling of all animals. • Process transactions in a way that creates a great experience for each guest. • Generate future business through a deep understand of the guests and their pet/s. • Perform related duties in support of the Pet Care Center attaining its assigned sales goals. • Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. • Completes and applies training programs to maintain a high level of expertise of their role. • Adhere to established operational guidelines, policies, and procedures. • Promote a positive culture of teamwork, inclusion, and collaboration. • Complete other duties and special projects as assigned. • Evaluate guest inquiries and as needed refers to the Leader on Duty. Other Essential Duties • UTILIZE SELLING BEHAVIORS. You’re the key to providing an amazing guest experience within our Pet Care Locations. Utilizing the behaviors within our Sales Model is critical to being able to identify and solve for their needs both today and in the future. • CONTRIBUTE TO A SAFE ENVIRONMENT. You’ll be empowered through our training programs to maintain our safety protocols. Bottom line, the safety of partners, guests and pets is our #1 priority. • BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets. • ENGAGE IN YOUR CAREER: As you develop your skills and knowledge, you will have the opportunity to participate in developmental programs to support your continued growth throughout your career. Basic Qualifications Be able to work successfully within a team. In addition to having a professional appearance and demeanor, applicants must also demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to the nature of interaction with the public and other partners and leaders within the store. Preferred Qualifications Prior experience within sales, retail, or related field. Possess a high level of knowledge of pet nutrition and an aptitude for sales techniques. Supervisory Responsibility • None Work Environment The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose of risk of injury to customers, pets, and Pet Care Center personnel. Follow all safety precautions and procedures. Must be available for shifts on evenings, weekends and some overnights and holidays. Equal Opportunity Employer Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $16.00 - $22.00 Starting Rate: $16.50 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Manage merchandising and inventory operations, train and develop staff, ensure operational standards and safety compliance, and support guest experience in a retail pet care center. | High school diploma or equivalent, 1-2 years management experience, proficiency in communication and basic business software, and ability to lead and develop teams. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Overview The Operations Leader – Merchandise is responsible for operational execution within the Pet Care Center, through the lens of Petco’s vision of “Healthier Pets. Happier People. Better World.” The Operations Leader - Merchandise promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center. This leader ensures all merchandise is accurately received, priced, stocked and backroom is maintained per Petco operational standards. This leader ensure the store achieves the Petco established goals and metrics. They are responsible for training, developing, supporting operations scheduling and supporting a high-performing team that delivers top-line sales growth, manages shrink, as well as assists in managing all aspects of the Pet Care Center’s business in accordance with Petco operational standards and safety procedures. Position Responsibilities To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. • Utilize business acumen to measure, analyze and diagnose business trends and to also utilize critical thinking skills to effectively implement business improvement plans. • Responsible for supporting the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall. • Responsible for supporting the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set. through training and coaching partners. • Process register transactions in a way that creates a great experience for each guest. • Be proficient within our selling model and support guest interactions as needed. • Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience. • Ensures the health, proper handling and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards. • Adheres to and promotes established safety procedures and maintenance of clean, safe and healthy environment for store partners, guests and animals and adheres to Veterinary Protocol for all sick animals. • Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence. • Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards. • Trains and develops partners on proper receiving, processing and stocking procedures, WMR and food rotation practices according to Petco standards. • Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink. • Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy. • Ensures that the store is opened and / or closed in accordance with established policies and procedures. • Accountable as Leader on Duty for supporting for supporting the guest experience, Pet Care Center execution, training, communication and maintenance of company initiatives, programs, legal compliance, policies, procedures, safety practices, and promotions. • Train, coach, and develop Pet Care Center operations partners in close partnership with the sales team. • Promote a positive leadership culture of teamwork, inclusion, and collaboration. • Operations Leaders are expected to display and champion the Petco Leadership Expectations. Other Essential Duties • MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care Center partners and associates. Provide leadership to maintain a positive business climate that motivates Pet Care Center teams in alignment with our company goals. Serve as an effective advocate for change and growth. • PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are closely observed and executed, and all new policies and procedures are properly implemented in the Pet Care Center. Bottom line, the safety of partners, guests and pets is our #1 priority. • FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that encourages partners to seek and formulate ideas and opportunities that increase efficiency and that improve guest engagement, guest satisfaction and company image. Ensure a culture that values and promotes teamwork. • PRIORITIZE TALENT DEVELOPMENT. Ensure a strong talent bench with partners who can successfully execute the company’s plans, meet objectives, and manage an engaged workforce. Ensure continuation of excellence in Petco’s partners through developmental programs and leadership opportunities. • ENGAGE AND BE PRESENT. Represent Petco’s brand and image at a high level through strong culture and positive leadership. Lead our team in a way that is committed to high standards within a fun working environment. Education and Experience • A high school diploma or its equivalent required; some college level business/management courses preferred. • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred. • Must be licensed to operate a motor vehicle. • Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed. • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis and problem-solving skills, and high focus on people development & guest service. • A qualified applicant will possess an aptitude for demonstrating strong guest service and the ability to instruct others. Supervisory Responsibility • The Operations Leader directly supervises the Operations Specialists & Operations Generalists • Provides quick and courteous service to all guests throughout the Pet Care Center • Ensures high merchandising standards are maintained throughout the Pet Care Center • Ensures that the Pet Care Center is opened and / or closed in accordance with established P&Ps as it applies to SFS operations. • In partnership with the Pet Care Center leaders, ensure proper Pet Care Center attendance processes are being maintained. • Adhere to and promote established safety procedures for partners, guests, and pets. Work Environment This role is expected to provide support during key operational hours, with weekend availability. Most job duties are conducted indoors, although occasional merchandise stocking, customer carry-outs, and bank deposits will require that a partner leave the Pet Care Center briefly. Because this position requires bending, kneeling, moving merchandise (up to 50 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from failure to follow safety precautions and procedures. A limited amount of travel will be required. Contacts This position has continuous contact with the public at the Pet Care Center and at Pet Care Center -related events, and regular contact and exchange of information with other departments in the field, Distribution Centers, and at the Support Centers. Contact outside of PETCO may be required to coordinate merchandise returns, ordering parts, Pet Care Center repairs, coordination of vaccination clinics, Pet Care Center events, vendor meetings, etc. Equal Opportunity Employer Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Analyze category and product data to develop assortment strategies, collaborate with merchandising teams, and make recommendations to maximize sales and profitability. | Bachelor’s degree with 3-5 years retail or related experience in category analysis, strong analytical, communication, and project management skills, and advanced proficiency in Microsoft Office and data extraction tools. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose Collaborate with cross-functional teams to develop and communicate assortment strategy(s) that align with future financial, store and product opportunities at the category assessment level to maximize sales and profitability. Conduct research, gather and analyze data, develop projections and make recommendations on issues related to sales, margins, inventory, assortment and other merchandise statistics and metrics. Partner with appropriate members of the category management team to ensure a collaborative and consistent approach is taken towards the business strategies and/or imperatives. Essential Job Functions The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. • Research, compile and analyze data to develop projections and make recommendations that support category management organization (CMO) team decisions. • Prepare and complete reports on category and/or product performance. • Collaborate and communicate with category Merchandising Manager, other members of the CMO team and business partners in the NCS and field to ensure the successful execution of planned and modified category strategies and imperatives including process improvements and new methodologies. • Interact professionally, effectively and respectfully through verbal and written communication with all professional contacts with emphasis on company interests. • Effectively create complex documents and reports using products within the Microsoft Office suite and other automated applications. • Work directly with Merchandise Managers to understand the overall marketing strategy; the intricacies of product groupings; and how consumers shop each category. • Travel to visit local PETCO stores or competitors for fact-finding, training or other meetings on an occasional basis. • Independently prioritize and accomplish multiple tasks within established timeframes. • Commit to quality animal care. Duties And Responsibilities • Using store profiles and product attributes, monitor and analyze assortment matrix to maximize efficiency of SKU and store distribution. Work directly with Merchandise Managers and CMO team to affect change where necessary. • Proactively identify assortment SKUs based on product attributes and store profiles to generate incremental sales in stores. Prepare analyses to support proposed SKU assortment utilizing established procedures for approvals. • Prepare SKU analysis for category and store assortment level reviews. Make recommendations on assortment mix to increase sales and maximize return as needed. This will include multi-year comparative analysis and ‘what-if’ scenarios (ROI & Turn analysis). • Using store profile segmentations, identify product groupings for supplemental displays to drive sales. Work with Merchandise Managers and CMO team and other business partners to implement programs in appropriate stores. • Analyze historical data and current trends to identify risks and opportunities by category. • Analyze store specific “bottom dweller” SKUs to identify SKUs that are not meeting minimum established criteria for performance. Recommend removal from store assortments to improve overall GMROI and Turn. • Perform analyses and make recommendations to support strategy or strategy changes including pre-season and in-season assortment analysis and item level markdowns. • Develop inventory and ladder plans to support category assortment strategies and drive sales. • Independently develop and analyze reports in DSS or Polaris to obtain necessary data to complete analyses. Responsible to create reports to validate data for other analysts as required. • Perform additional duties as required. Nature of Supervision The CMO Assortment Analyst receives direction on overall strategy with guidance on tactical decision-making and execution of job responsibilities. Planning and Problem Solving The incumbent is accountable for independently prioritizing multiple assignments and meeting deadlines. Impact Decisions and recommendations based on analyses have an instantaneous and far-reaching impact that could potentially hinder profit, margin and ROI. Supervisory Responsibility The Assortment Analyst does not have direct supervisory responsibility over associates but may provide technical guidance to less experienced associates. Education And Experience Bachelor’s degree in Business, Finance or Economics, and a minimum of 3 to 5 years of progressively responsible, professional experience preferably in a major retail environment that includes the ability to analyze category, product and inventory data and build financial models. Demonstrated excellent communication, interpersonal, analytical and presentation skills are necessary due to the nature and level of interaction with peers and management. Proven advanced ability to use applications within Microsoft Office suite as well an advanced ability to extract and analyze data from databases and make appropriate recommendations having significant margin impact. Strong project management skills and leadership skills are required. An equivalent combination of education and 3 years of related experience may be substituted for a bachelor’s degree. A Master’s degree in Business is a plus. Work Environment The majority of duties are performed while seated indoors in an office environment with little or no exposure to hazards. There is periodic travel to visit local PETCO stores or competitors for fact-finding, training or other meetings. Contacts In addition to daily interaction with the Merchandising Manager and other Analysts, the incumbent will frequently interact with other members of the Category Management team, PETCO business partners and vendors. In addition, the incumbent is required to actively interact and contribute to team meetings and make occasional presentations to senior management. Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $66,000.00 - $99,000.00 / year For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para Traducir Esta Página Web Al Español u Otros Idiomas En Su Navegador De Internet, Haga Clic En El Botón De Traducción a La Derecha De La Barra De Direcciones De Su Navegador. Puede Encontrar Instrucciones Adicionales Aquí https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Lead hospital paraprofessionals and veterinarians to ensure operational excellence, patient care, scheduling, inventory, financial performance, and client satisfaction in a veterinary hospital setting. | 2-3 years veterinary or strong leadership experience, excellent communication, decision-making, compassion, basic computer skills, and preferably management and P&L experience in a veterinary or customer service environment. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. Position Purpose: The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Hospital Operations Manager represents the mission and values of the hospital and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. If you have a passion for pet health and wellbeing, we’d love to have you on our team! Essential Job Functions The essential duties and responsibilities that are required of this position. This section includes the primary accountabilities or duties of the role. The Hospital Operations Manager must be able to perform all the following duties and responsibilities with or without reasonable accommodation: • Lead hospital paraprofessionals to drive operational excellence, efficiency, high standard patient care and excellent client experience. • Create productive, collaborative and seamless relationships with all veterinarians in the hospital to drive a positive culture and cohesive team environment. • Point person for all day-to-day functions of the practice including, but not limited to – veterinarian and support partners scheduling, equipment function and maintenance, inventory control and ordering, proper invoicing, patient scheduling, team training, radiological safety program and handling elevated client concerns. • Oversee hiring, training, reviewing, counseling and separation of paraprofessional partners, in partnership with AOM (Area Operations Manager) and Human Resources Business Partner. • Assume scheduling responsibilities for all paraprofessional partners, with the expectation to schedule a minimum of two weeks out. Maintain all hospital partner points in accordance with Petco’s punctuality and attendance policy. • Create and maintain doctor’s schedule with support from Area or Regional Medical Director as needed. • Review P&L monthly reporting, and partner with Area Operations Manager to increase revenue growth and exceed financial targets set by Finance team. • Escalate partner or client issues to Area Operations Manager, Area Medical Director and/or HRBP as required. • Interface and collaborate with Petco store team to drive a seamless complete care customer experience. • Schedule appointments, provide client education, relay test results to doctor and clients, maintain and update hospital inventory, maintain client/patient records within the practice management system and manage accounts receivable. • Keep hospital environment neat and clean; maintain OSHA standards, perform and maintain regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule • Uphold and enforce all policies of Petco and Vetco Total Care. Other Duties and Responsibilities: • Patient care always comes first. • Any issues with patient clients or hospital partners are dealt with and resolved as they occur, or as soon as is possible. • Exceptional teamwork and commitment to achieve shared goals to benefit the entire company of Petco. • Collaborate with the Retail Team to drive a positive cultural and cohesive team environment • Provide backup front desk support as needed including answering telephones. • Perform additional duties and special projects as assigned. Nature of Supervision: The incumbent reports to the Area Operations Manager. Planning and Problem Solving: The Hospital Operations Manager must possess excellent planning skills while scheduling the hospital paraprofessional partners in order to ensure adequate coverage while making sure the hospital does not exceed forecasted payroll costs. The Hospital Operations Manager will also play a crucial role in ensuring that day-to-day operation of the hospital is efficient and provides an optimal experience for our patients and guests. Impact: This position will impact the organization by contributing to the growth of productive practice while focusing on a high-quality standard of care. From an overall hospital organizational standpoint, this position in critical to ensuring that we have a cohesive, well-trained, and motivated medical support team. The desired result is the creation of an optimal environment that ensures partner retention, patient well-being, and customer satisfaction. Supervisory Responsibility: This position includes 1 or more direct reports (Veterinary Technicians, Vet Assistants, and Concierge partners) with daily responsibilities that include recruiting, interviewing, hiring, training, mentoring/coaching, assignment delegation and partnering with Human Resources on discipline up to and including termination. Minimum Requirements: • 2-3 years previous experience working in a veterinary practice. In lieu of veterinary experience, must have 2+ years of strong leadership experience. • Must have excellent written and verbal communication skills. • Ability to make decisions, delegate tasks and responsibilities and drive results with hospital partners • Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations. • Must have telephone etiquette and basic computer skills. • Must be a team player willing to continue learning, offer creative ideas and accept continual change. • Basic computer skills i.e. Microsoft Office suite Desired Requirements • 3- 5 years previous experience working in veterinary practice • Previous P&L management • Bachelor’s degree or equivalent experience • 3+ years in a management role, including customer service • Reporting and data analysis experience • Veterinary Assistant/Technician experience in positions of increased responsibility • Licensed Veterinary Technician or Certified Veterinary Assistant (not required) • Change agility- Works productively and able to navigate ambiguity or uncertainty while assuming positive intent in a fast-paced and evolving environment. • Desire to Learn - Demonstrates flexibility and resilience in response to obstacles, constraints, adversity, and mistakes. Constructively and resourcefully adapts to changing needs, conditions, priorities or opportunities. Seeks out opportunities to learn from new discoveries, innovations, ways of looking at things, knowledge, and ideas. Invites and incorporates both giving and receiving productive and well-intentioned feedback. • Drive for Results -- Initiate decisive, timely actions to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results. Sets challenging, clear goals/targets and expectations for achieving business results. Drives initiatives/efforts while taking personal responsibility to make decisions and execute actions. Work Environment: The majority of job duties are conducted in the Veterinary Hospital. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. A large amount of this partner’s time will be spent in direct contact with clients and their pets. Contacts: This position will regularly communicate with clients, veterinary specialists, store partners, and companies that provide products and/or services that the practice utilizes. The right candidate will be able to positively represent the hospital and Petco within the professional community and to our guests. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied. $21.25 - $33.75 Hourly or Salary Range will be reflected above. For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop

Prepare and ship pet supplies by operating material handling equipment, maintaining productivity, and lifting merchandise in a warehouse environment. | Ability to operate pallet jacks and lifts, meet productivity standards, lift up to 50 pounds continuously, use voice-activated headsets and RF devices, and perform basic math. | Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet. • We love all pets like our own • We’re the future of the pet industry • We’re here to improve lives • We drive outstanding results together • We’re welcome as we are Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We’re focused on purpose-driven work, and strongly believe what’s good for pets, people and our planet is good for Petco. To facilitate the timely and accurate preparation of pet supplies to be shipped to the Petco stores and to receive warehouse stock goods. This job is composed of several tasks which are generally routine in nature and are repeated several times during the course of the day and are part of the Petco Labor Management System in which productivity standards must be met. This is a safety sensitive position that requires drug testing. Essential Job Functions: Through previous background and experience, the candidate must demonstrate, with or without an accommodation, the ability to: - Operate Material Handling equipment including but not limited to: pallet jacks and standup lifts. - Maintain established productivity standards. - Continuously lift merchandise up to 50 pounds daily for entire shift duration. - Use voice activated computer headset to select merchandise. - Use hand-held RF devices as needed to scan merchandise bar codes - Conduct basic math computations, with or without a calculator. Supervisory Responsibility: Although this position generally does not entail supervising other employees, management may on occasion delegate additional responsibility to include providing functional guidance and training to others. Work Environment: In addition to extensive bending, carrying, lifting (in excess of 50 pounds routinely), and climbing, the nature of this position entails constant exposure to heat, cold, dirt, dust, fumes, and noise within the warehouse. While some job duties may occasionally be conducted outdoors, the majority of work is performed indoors at one location. Risk of injury in this type of work should not be overlooked. Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop Para traducir esta página web al español u otros idiomas en su navegador de Internet, haga clic en el botón de traducción a la derecha de la barra de direcciones de su navegador. Puede encontrar instrucciones adicionales aquí: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop