PenFed Credit Union

Lead and manage a portfolio of organizational change projects, ensuring successful delivery aligned with strategic goals, and foster high-performing teams. | Requires extensive experience in project and program management within a financial services environment, with leadership skills, certifications like PMP or Agile preferred, and ability to influence at executive levels. | PenFed is hiring a (Hybrid) Director, Operations Change Delivery at our Eugene, Oregon; Omaha, Neraska; San Antonio, Texas or Tysons, Virginia location. The Director Operations Change Delivery is responsible for the successful execution of a diverse change portfolio of programs and projects supporting organizational strategies at a group operations level. Build and lead the critical relationships with project executives across the organization and directly lead all aspects of work produced and delivered by their project teams. Provide regular, significant feedback on the performance of resource/staff assignments on their projects and programs. Equivalent combination of education and experience is considered. • Bachelor’s Degree or an equivalent a combination of education and experience in lieu of degree • Minimum of twelve (12) years of experience performing project management duties in a financial services environment • Minimum of five (5) years of experience managing teams and individual professionals in financial services environment • Minimum of five (5) years of program/project manager experience across different types of high-risk, high-value projects • Prior experience in influencing, motivating, and mobilizing mid to large teams and business partners. • Excellent understanding of project management, including methodologies and best practices. • Demonstrated experience successfully delivering complex projects, leading teams, and interacting with the highest levels of executive leadership. • Excellent communication skills. Supervisory Responsibility This position will supervise employees. Licenses and Certifications • PMP Certification preferred. • Scaled or Lean Agile Certification preferred. • Change Management Certification preferred. Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* TravelAbility to travel to various worksites and be on-call is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. • Deftly navigate organizational structure to influence program direction, decisions, and delivery to achieve desired business outcomes. • Act as a thought partner to project sponsors and clients; Collaborate to identify unarticulated needs and improve business benefits; Able to represent executive viewpoints. • Anticipate/handle/mitigate risks at a portfolio level; Quantify and elevate portfolio risk to appropriate parties. • Drive to complete portfolio planning and execute roadmaps. Provide supervision, mentorship, and direction to program/project teams to ensure successful execution. Ensure quality and evidence of program/project documentation. • Accountable for managing idea/demand management portfolio process, including governance routines to management the activation of new initiatives. • Ensure program/project financials adhere to and align with budgetary expectations; Recommend solutions and report out to program executives on risk, financials, and other key dimensions; ensure individual program/project forecasts are accurate, and that variances are raised appropriately. • Effectively communicate program/project messages at appropriate level of detail across all levels of the organization. • Encourage project team members to improve their own performance; engage and motivate teams to go beyond their role expectations, to help each other, and to exceed goals. • This role is responsible for ensuring business continuity.* undefined

Develop and execute social media content strategies, manage publishing calendars, lead a team, engage audiences, and track performance across multiple platforms. | Bachelor's degree in Marketing, Communications, or related field, 8+ years social media/digital marketing experience, 3+ years supervisory experience, strong communication and copywriting skills, familiarity with major social platforms and analytics tools. | Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members "do better." Joining PenFed is more than being an employee; it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Social Content Manager at our Tysons, Virginia location. Reporting directly to the Director of Creative Content, this role is responsible for developing and executing social media content strategies, managing publishing calendars, engaging with audiences, and tracking performance across multiple social media platforms. This is a hands-on role for someone who thrives on both strategy and execution - bringing fresh ideas, creative storytelling, and data-driven insights to strengthen our brand presence and community engagement. Responsibilities Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned. • Partner with the Director of Creative Content to implement overall strategy and campaign objectives. • Develop and communicate the overall social media strategy aligned with organizational goals. • Foster collaboration between content, design, video, and analytics roles. • Guide team to ensure all posts, graphics, and videos align with brand voice, values, and standards. • Manage and guide a team that is committed to achieving results. Build and maintain a high-performance culture through effective employee development and timely performance management; provide ongoing coaching and leadership to achieve desired results. • Review and approve content before publishing, balancing creativity with compliance. • Manage daily posting, scheduling and monitoring across platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube). • Create and curate engaging, brand-aligned content. • Maintain and update a social media content calendar in alignment with larger marketing and communication priorities. • Actively monitor conversations and foster community engagement. • Track, analyze, and report on social media performance metrics; make recommendations for optimization. • Collaborate across internal teams and stakeholders to support campaigns and initiatives. • Stay up to date with platform trends, algorithm changes, and emerging best practices. • Lead testing strategy of new tools, platforms, and strategies. • This role is responsible for ensuring business continuity.* Qualifications Equivalent combination of education and experience is considered. • Bachelor's Degree required in Marketing, Communications, Digital Media, Journalism, or related field is required. • Minimum 8 years of progressively responsible experience in social media management, digital marketing, or a related field. • Minimum 3 years of Supervisory experience, required. • Strong written communication, copywriting, and editing skills with excellent grammar and spelling. • Familiarity with major social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, etc.). • Deep knowledge of social media measurement tools, practices, and strategies. • Keen understanding of industry best practices, solutions, and providers to aid in audience expansion and social community development. • Extreme ability to organize multiple workflows while remaining flexible to adapt to Ad-Hoc needs • Experience with paid social media campaigns and ad management. • Knowledge of SEO, digital storytelling, and influencer marketing (and management). Supervisory Responsibility This position will supervise employees. Licenses and Certifications No additional licenses or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. • Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. About Us Established in 1935, PenFed today is one of the country's strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568. #LI-Hybrid