Pearson

Oversee and manage the US Campus Ambassador Program, lead strategic initiatives, develop and support ambassadors, collaborate with internal teams, and measure program success. | Bachelor's degree or equivalent, experience in program management or related fields preferably in education, leadership and team development skills, strong communication, and digital proficiency. | Manager of US Student Programs About The Role We are seeking an innovative and driven leader to serve as a Manager of the US Higher Education Student Programs team. In this unique role, you will be responsible for overseeing and managing the Pearson Campus Ambassador (PCA) across all regions in US Higher Education. This position combines program oversight, strategic leadership, and cross-regional collaboration to deliver outstanding experiences for campus ambassadors, internal stakeholders, and the customers they serve. This is not your typical brand ambassador management role. Our PCAs gain real-world experience by collaborating with our sales, product and marketing teams, participating in virtual and on campus projects, and creating engaging content for our global and local products to support our monetization efforts. Key Responsibilities • Strategic Leadership: Develop and execute a cohesive US strategy for the Campus Ambassador Program, ensuring alignment with Pearson's business and monetization goals. • Program Oversight: Manage the ambassadors, ensuring high-quality delivery and alignment with local market needs. • Team Development: Recruit, coach, and support ambassadors, fostering a diverse and inclusive community. • Stakeholder Collaboration: Partner with Marketing, Sales, Product Development, and Customer Success teams to ensure effective program integration and impact. • Performance Management: Set and track KPIs to measure success, drive program improvements, and communicate impact to leadership. • Innovative Engagement: Introduce creative strategies to enhance the PCA experiences, leveraging feedback and data insights. • Customer Insights: Collect and consolidate feedback from ambassadors and faculty to inform product and service enhancements. • National leadership - must be able to work across all time zones in the US. Qualifications • Bachelor’s degree or equivalent • Experience in program management, marketing, sales, or customer success, preferably in the education sector. • Proven ability to manage and scale programs across multiple business segments. • Experience leading and developing high-performing teams, particularly in virtual settings. • Strong leadership qualities, including adaptability, cultural awareness, and change management. • Excellent communication skills, capable of engaging stakeholders at all levels. • Digitally savvy, with proficiency in Microsoft Office, Salesforce, ServiceNow, Fusion, Canva, and modern social media platforms. • Experience with Pearson’s digital solutions is a plus. • Passion for education, teaching, and learning. What’s In it for You? This Role Offers The Opportunity To • Influence and expand upon our Student Programs group that make a meaningful impact on students and educators. • Develop and implement innovative strategies to grow Pearson’s brand and reach. • Join a collaborative and inclusive culture that values your ideas and contributions. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $70,000 - $75,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through December 8, 2025. This window may be extended depending on business needs. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Program Management Job Family: GOTOMARKET Organization: Higher Education Schedule: FULL_TIME Workplace Type: Remote Req ID: 21775 #location

Lead and manage multiple technical projects ensuring timely delivery, risk mitigation, and alignment with business objectives. | Bachelor's degree, 5+ years as a Technical Project Manager with strong technical background in software development or systems engineering, proficiency in Agile/Scrum/Kanban, and excellent leadership and communication skills. | The Technical Project Manager (TPM) will be responsible for leading cross-functional teams to deliver complex, high-impact projects on time and within budget. This role requires a strong technical background, excellent project management skills, and the ability to drive strategic initiatives from concept to completion. The TPM will work closely with engineering, product management, and other key stakeholders to ensure successful project execution and alignment with business objectives. Key Responsibilities: • Lead and manage multiple technical programs and projects simultaneously, ensuring timely delivery and high-quality results. • Develop comprehensive project plans, including scope, schedule, resources, risks, and milestones. • Collaborate with engineering, product management, and other cross-functional teams to define project requirements and deliverables. • Identify and mitigate project risks, resolve issues, and ensure successful project outcomes. • Communicate project status, progress, and challenges to stakeholders, including senior management, in a clear and concise manner. • Facilitate effective team collaboration and communication, fostering a culture of transparency and accountability. • Drive continuous improvement in project management processes and methodologies. • Ensure alignment of project goals with business objectives and strategic priorities. • Manage project budgets, track expenses, and ensure cost-effective use of resources. • Provide technical guidance and support to project teams, leveraging your expertise to solve complex problems and make informed decisions. • Foster cross-team collaboration to ensure cohesive project execution and knowledge sharing. • Encourage and facilitate open communication between teams to address dependencies and improve overall project efficiency. • Manage vendors as necessary to ensure their contributions align with project goals and timelines. Qualifications : • Bachelor's degree • Proven experience (5+ years) as a Technical Project Manager or similar role in a technology-driven environment. • Strong technical background with hands-on experience in software development, systems engineering, or related fields. • Excellent project management skills, with a track record of successfully delivering complex projects on time and within budget. • Proficiency in project management tools and methodologies (e.g., Agile, Scrum, Kanban). • Exceptional communication, leadership, and interpersonal skills. • Ability to navigate and thrive in a fast-paced, dynamic environment. • Strong problem-solving and analytical abilities. • Experience with cloud technologies, software development lifecycle (SDLC), and DevOps practices is a plus. • PMP, PgMP, or other relevant certifications are a plus. Applications will be accepted through 15th December 2025. This window may be extended depending on business needs. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Product Management Job Family: PRODUCT Organization: Virtual Learning Schedule: FULL\_TIME Workplace Type: Req ID: 21753 \#location

Evaluate California Teacher of English Learners exam responses remotely, apply scoring rubrics consistently, participate in training and consensus discussions, and meet quality and productivity standards. | Must have at least three years of related teaching experience and hold a relevant credential or master’s degree related to English Learners instruction, with ability to work remotely and participate in scheduled scoring sessions. | We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring.  We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score California Teacher of English Learners (CTEL) exams for our Sacramento, California office. Key Benefits Rate of $17.50/hour. Recently retired and current California educators, who meet the qualifications, are encouraged to apply. All work is conducted remotely via Teams Monday through Friday between the hours of 8:00am-4:00pm PST Sessions last 2 days in length and occur 4 times a year. Training and review are part of every session. Flexibility to work scoring sessions which suit your availability. Overall Responsibilities Evaluates responses of teacher candidates in California. Successfully internalizes training and scoring guide. Participate in discussions. Must be able to put aside personal biases and apply scoring guide according to rubric requirements. Meets quality and productivity requirements established for the scoring program.  Engage with other scorers in consensus scoring activities. Qualifications Both active and recently retired educators may be eligible to score, provided they meet one of the following qualification goals. To Qualify To Be a CTEL Scorer, An Individual Must Have Served As a CTC-approved Member Of The Appropriate Test Development Or Standard Setting Committee; Or Have (a) a Minimum Of Three Years Of Related Teaching Experience And (b) One Of The Following • LDS Certificate • OR Crosscultural, Language and Academic Development (CLAD) Certificate • OR Multiple or Single Subject Teaching Credential with an authorization to teach English Learners • OR Multiple or Single Subject Teaching Credential with a CLAD Emphasis • OR Master’s Degree or higher in a field related to the instruction of English Learners (e.g., Teaching English to Speakers of Other Languages, Teaching English as a Foreign Language, Bilingual Education, etc.) • OR Bilingual Certificate of Competence (BCC) • OR Bilingual, Crosscultural, Language and Academic Development (BCLAD) Certificate • OR Multiple or Single Subject Teaching Credential with a BCLAD Emphasis • OR Bilingual Crosscultural Specialist Credential NOTE: Applications are accepted on an ongoing basis. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Evaluation Job Family: LEARNING&CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: Remote Req ID: 21276

Provide technical support and manage IT services for school staff and students including device configuration, server management, troubleshooting, mentoring service desk teams, and maintaining documentation. | Minimum 3 years systems administration experience, knowledge of Microsoft and Google cloud environments, strong troubleshooting and communication skills, ability to work remotely and on call. | Position Summary: Pearson Virtual Schools (PVS), is hiring a Systems Administrator, local to Baltimore Maryland, who will join the team who manages our School IT Services for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone who has the hands-on experience as well as the ability to manage and “get things done” in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role. This position will be 95% work from home. The other 5% will be in person when needing to attend an event, visit a school or customer, or work from the local Pearson office location for a specific purpose. exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. The following equipment will be provided to you by the company as a full-time employee: • 2 Primary Laptops and up to 10 “Test” Devices/Peripherals • 4 External Monitors • Additional hardware to support the requirements of multiple primary computers and test devices The following equipment will need to be provided by you, as the employee, when working from home: • Headset (required) • Keyboard (required) • Mouse (required) Overall Responsibilities: • Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day-to-day management of most school staff and student technology and applications • Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques • Assist with troubleshooting daily technical issues and other day to day tasks as required for both internal and external customers • Administer and troubleshoot Windows (workstation and server), ChromeOS and ChromeOS Flex operating systems, laptop computers, Chromebooks, Apple iPads and printers • Administer and troubleshoot all apps on Google Workspace and Microsoft 365 and Azure environment • Configure devices for school staff and students and ensure they have access to all required tools and resources • Build, deploy, maintain, and manage servers running various services, including but not limited to, domain controllers, file and print, web, Linux, SharePoint and DNS/DHCP • Independently gather, evaluate, and assess key application functions as it relates to customer needs • Provide mentoring to Service Desk teams supporting our customers • Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels, such as email, IM, or in person • Track and follow open tickets via multiple ticketing systems and other channels • Regularly prioritize, communicate, and complete various tasks on multiple diverse projects • Actively participate in conference calls and gather business requirements from stakeholders • Resolve work collaboratively and effectively on team projects while demonstrating the ability to complete technical tasks on time and on target with minimal guidance • Creating, documenting, and following standard processes and procedures • Contribute to and maintain a knowledge base repository • Other duties as assigned Technical Capabilities & Proficiencies: • Possess knowledge and hands on experience with many, if not most of the following: • Microsoft Azure (365, Entra ID, Exchange, SharePoint, Virtual Machines) • Microsoft Endpoint Manager (Intune and Autopilot) • Microsoft On-Prem Active Directory (User & Computers, Group Policy, Sites and Services, Domains and Trusts) • Microsoft Windows Workstation and Server Administration (Win 10, 11 - Ser 2016, 2019, 2022) • Microsoft SQL • Google Cloud Directory Sync (GCDS) • Google Workspace Plus for Education • Google Voice • Google Chrome Management • Hardware and Software Configuration and Troubleshooting • DNS, DHCP, SMTP, SFTP and Other Services • File and Print Services • IIS Web Servers • Multifunction Print Devices • Powershell Scripting Knowledge and experience of the above includes, but not limited to, day-to-day operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance. Experience and Requirements: • Bachelor’s degree in computer science or equivalent work experience • Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment • Able to work on call, evenings and/or weekends when necessary • Available 24x7 during critical outages of supported systems • Ability to understand technology and successfully integrate it into dynamic and diverse environments • Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs • Excellent written and oral communication skills. Must be able to communicate clearly, concisely, and appropriately within a wide range of audiences. • Ability to establish priorities, work independently, and proceed with objectives without supervision. • Ability to switch gears when more pressing issues come and juggle multiple calls and projects simultaneously • Excellent attention to detail • Demonstrated ability to work in a fast-paced environment • Customer focused approach • High degree of flexibility • Team player track record • Ability to work remotely, if necessary • Broadband Service at Home • Ability to work from home in a secure and distraction free environment Applications will be accepted through September 29, 2025. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows: Minimum full-time salary range is between $85000-$95000 This position is eligible to participate in a sales incentive plan, and information on benefits offered is here. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Systems Analysis Job Family: TECHNOLOGY Organization: Virtual Learning Schedule: FULL\_TIME Workplace Type: Remote Req ID: 19607 \#location

Manage and schedule test administrators, perform test center opening/closing, monitor exams, maintain secure testing environment, and handle facility issues. | High school diploma required, 1 year customer service and supervisory experience preferred, strong communication skills, flexibility in work hours, and ability to perform physical tasks. | Pearson VUE (​www.pearsonvue.com​) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a ​Test Center Manager​ to join our team based in Portland, Oregon   Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).   Responsibilities   Expand your career at Pearson VUE in our entry level Test Center Manager position for our ​Portland, Oregon location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.  Schedule Requirements • Our ideal candidate demonstrates flexibility and teamwork.   •  This position is benefit eligible. • Ability to wok 20-40 hours per week with an expectation to work more hours as needed.  Employees must be available to work various shifts between the hours of 7am to 8 pm, ​ various shifts as scheduled, any day Monday through Saturday.  • Ability to work approximately ​2- 4 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.  • Available to address operational problems when not at test center.  This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/. • Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. • Paid holidays, vacation, sick and personal days per the NCS Pearson policies. • 401(k) Retirement Plan with employer match. • Employee Stock Purchase Plan (bi-annual enrollment). • Tuition Reimbursement. • Company-paid life insurance and business travel insurance benefits. Starting pay is $20.25 per hour. 60% of daily tasks are Test Administrator responsibilities:  • Arrive on time for all scheduled shifts. • Performs on-time site opening and closing procedures.  • Understands all testing procedures.  • Checks in examinees, verifies identification, and explains the exam process.   • Monitors examinees while testing.  • Maintains a secure testing environment.  • Communicates with internal technical support to investigate and fix technical issues.  • Strictly adheres to company policies using careful judgment.  • Responsible for maintaining a professional and clean testing center with light housekeeping duties.  • Other duties as assigned.   40% of daily tasks are Test Center Manager responsibilities:  The Test Center Manager is the onsite manager of a small team of Test Administrator employees.   • Site staffing/hiring/retention/conflict resolution/scheduling.    • Trains, develops, and coaches staff.    • First contact for facility issues.  • Ability to multi-task. • Minimum of one year customer service experience preferred.  • One year supervision experience in customer service preferred.  • High school diploma or equivalent is required. • Bachelor's degree or equivalent business experience preferred.  • Team leading and training skills, and exposure to a testing environment are strongly preferred.  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction. • Must be flexible in work hours and days.  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.    • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.   • Ability to operate a computer and telephone.  • Must be able to work in a quiet, focused environment​ and hear words spoken in soft voices.  • Ability to lift up to 20 lbs on occasion.  • Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. • Must have the ability to sit for long periods of time. • Must be able to bend, stoop, and lift from a stooped position.  • Must be able to see small details at a distance.  • Ability to see names clearly on ID cards and the computer screen. Qualifications Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: On-site Req ID: 21142

Lead and support a student services team by managing inbound call queues, coaching associates, handling escalations, and ensuring compliance and retention. | Bachelor’s degree preferred with experience in advising, student services, or customer support, including working in a phone queue and strong communication and leadership skills. | Student Services Team Lead USA Workplace Type: Remote • Job: Sales • Schedule: FULL_TIME • Req ID: 20923 Company Summary: At Pearson, our purpose is simple: to add life to a lifetime of learning. For more than 20 years, Pearson Virtual Schools has helped reimagine K–12 education through virtual learning that empowers students to thrive in a personalized and flexible environment. Our programs include Connections Academy, Pearson Online Academy, and Pearson Connexus. Position Summary: The Student Services Team Lead plays a vital role in ensuring an exceptional support experience for families currently enrolled in Connections Academy or Pearson Online Academy programs. Operating within the inbound Student Services queue, the Team Lead supports day-to-day operations by monitoring call flow, assisting with escalations, coaching Associates on best practices, and ensuring service levels are met or exceeded. This leadership role reports directly to the Student Services Supervisor and collaborates closely with the Manager of Student Services & Retention. The Student Services Team Lead drives continuous improvement, provides real-time support to the team, and helps deliver an experience that builds retention and student success. Primary Responsibilities: Inbound Queue Management: • Monitor the inbound call queue throughout the day to ensure calls are answered timely and service levels are maintained. • Adjust workflow assignments dynamically based on call volume, staffing, and team capacity. • Act as the first line of support for real-time questions and assistance from Associates handling complex cases. Escalated Family Support: • Handle escalated calls that require advanced troubleshooting, extra care, or cross-functional collaboration. • Serve as a calm, professional, and empathetic advocate for enrolled families while working toward swift resolution. • Partner with internal teams (Enrollment, School Staff, Tech Support) as needed to resolve customer issues. Performance Monitoring & Coaching: • Track key inbound support metrics (e.g., call wait times, abandoned call rates, case resolution quality). • Provide feedback to Associates through side-by-sides, call observations, and coaching conversations. • Support quality assurance initiatives by identifying common areas for improvement and helping deliver follow-up training. Workflow and Time Management Support: • Help Associates prioritize tasks effectively during slower call periods (e.g., email triage, account reviews). • Ensure that every family interaction is logged properly and adheres to Pearson’s documentation standards. Family Advocacy & Retention Support: • Identify and act on opportunities during calls to reinforce the value of the school experience and help families stay enrolled and engaged. • Share trends and family feedback with leadership to support service enhancements. Compliance and Privacy: Maintain strict adherence to FERPA and internal privacy policies. Ensure all data updates, student interactions, and issue resolutions are accurately documented and compliant. Collaboration and Continuous Improvement: Participate in regular team meetings, calibration sessions, and special projects focused on enhancing the student services experience. Bring forward ideas to improve call handling processes, communication templates, and system tools. Required Skills & Qualifications: • Customer Service Pro: Exceptional communication and relationship-building skills with a focus on resolving family concerns empathetically and efficiently. • Leadership Presence: Ability to guide, coach, and support peers in a positive and professional manner without formal supervisory authority. • Analytical Eye: Skilled at identifying trends in inbound support data and offering practical solutions for improvement. • Queue Management: Experience working in — and ideally helping to manage — a high-volume inbound call center environment. • Attention to Detail: Meticulous about accurate recordkeeping and compliance with privacy regulations like FERPA. • Tech-Savvy: Comfortable with Microsoft Office, Google Workspace, and education management systems (EMS/SIS experience a plus). • Problem Solver: Ability to think on your feet, handle unexpected situations calmly, and deliver creative solutions. Education & Experience: • Bachelor’s degree preferred. • Previous experience in Advising, Student Services, Customer Support, or a related field required. • Previous experience working in a phone queue is required. • Experience in a virtual environment is a plus. Applications will be accepted through 16th September 2025. This window may be extended depending on business needs. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Sales Job Family: GO_TO_MARKET #LI-REMOTE

Support day-to-day school operations by managing purchase orders, coordinating specialized equipment and translation services, auditing vendor invoices, and collaborating with internal teams. | 3+ years work experience, ability to work night shifts (US EST), strong Microsoft Excel skills, competency with multiple software tools, stakeholder management, and excellent communication skills. | Organizational Information At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.  We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world.  We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollment. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.  Purpose Summary The Service Delivery Operations Coordinator is an integral support role supporting 40+ Connections Academy schools with processes and procedures related to day-to-day school operations. As a Service Delivery Operations Coordinator, the incumbent will work directly with the Pearson Virtual Schools Operations Team, Student Services Specialists team, Technology and Fulfillment teams, and others supporting school needs related to specialized equipment, assistive technology, purchase order and credit card purchasing, oral and written translation requests, and other duties as assigned. Core Tasks And Responsibilities • Order specialized equipment for students from fulfillment and outside vendors • Perform all duties related to purchase order management including creation, maintenance, increase requests, raising support tickets, etc. • Audit services provided to Connections Academy students to ensure invoices from 3 rd party vendors are accurate • Maintain strong relationships Operations Team by providing regular updates on tasks and escalating issues promptly • Schedule oral translations and process written translations on behalf of Connections Academy schools • Scheduling closed captioning and American Sign Language sessions with external vendors • Prepare files for printed and large print materials requests (training provided) • Prepare files for import into HubSpot (training provided) • Supports invoice auditing and governance process for third-party providers • Review transactional coding or code missing elements • Participate and contribute to process and service improvement initiatives • Other duties as assigned Required Skills, Experience, And Competencies • 3+ years of work experience. • Multinational company environment • Candidate must be amenable to work on a night shift (US EST time zone) • Competent in using and learning a variety of software programs (e.g. Microsoft PowerBI, Microsoft Office, HubSpot, SmartSheets, Microsoft Teams/Zoom, etc.) • Strong Microsoft Excel skills in order to manipulate data and complete financial tasks • Familiarity with PowerBI, SmartSheets, and HubSpot a plus • Ability to prioritize and balance a variety of tasks, supporting multiple customers, stakeholders, and service lines • Stakeholder management • Strong verbal and written communication skills and the ability to effectively communicate with internal teams, external vendors, and on occasion, school customers • Experience of working within a large organization • Ability to work as part of a team, identifying and providing support to colleagues • Attention to detail Key relationships • Works closely with Operations Team and Student Services Specialists • Works closely with internal PVS teams to support assistive technology Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: School Service Delivery Job Family: LEARNING&CONTENT_DELIVERY Organization: Virtual Learning Schedule: FULL_TIME Workplace Type: Remote Req ID: 20531

Develop and execute customer-facing communications and videos to support onboarding, education, and engagement initiatives. | Experience in customer communications or education content, strong writing skills, video creation ability, and collaboration with cross-functional teams. | Customer Education Communications Specialist USA Workplace Type: Remote • Job: Customer Success • Schedule: FULL_TIME • Req ID: 20839 Job Title: Customer Education Communications Specialist Reports To: VP, Customer Success Job Summary The Customer Education Communications Specialist is responsible for developing and executing customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives. This role plays a key part in turning education programs into clear, timely, and engaging communications delivered through multiple formats (including courses, pathways, video, email, newsletters, etc). In partnership with the Customer Education Strategist, this role helps ensure that customers know what’s available to them, how to use it, and where to go for help. The ideal candidate is a strong writer and communicator who also has hands-on video creation skills and can produce lightweight, customer-friendly videos that support learning and engagement. What You Will Do Customer Communications • Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters • Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center. • Build and maintain a communications calendar that aligns with onboarding milestones, product launches, and customer education initiatives Video Creation • Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices • Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar • Ensure all videos are brand-aligned, accessible, and usable across multiple platforms including LMS, Help Center, and customer emails Campaign Support & Customer Engagement • Collaborate with the Customer Education Strategist to drive engagement with learning content through strategic messaging • Promote live training, new content, and upcoming events through coordinated communications • Repurpose educational materials into digestible video clips, portal highlights, or campaign-ready content to increase visibility and adoption Customer Storytelling & Feedback • Identify and spotlight customer success stories related to product adoption and outcomes from using our solutions • Support feedback collection efforts and help use insights to refine future communications and content strategies What Will Set You Up for Success • Experience in customer communications, education content, enablement, or a related role • Strong writing and messaging skills with the ability to translate complex concepts into clear, actionable language for customers • Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar • Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end • Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education • Detail-oriented, organized, and customer-focused, with an interest in driving engagement and adoption Preferred • Experience in SaaS, customer education, or digital learning environments • Familiarity with LMS platforms, customer portals, or in-app messaging tools • Ability to analyze engagement metrics to assess content performance and guide improvements Success Metrics • Increased visibility and engagement with customer education content through communications and videos • Timely delivery of messaging aligned to product and onboarding milestones • Consistent production of short-form videos supporting product features, certifications, and key education moments • Positive customer feedback and improved content discoverability across channels Applications will be accepted through 9/12/25. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $80,000 - $90,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here . #LI-EB1 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Customer Success Job Family: GO_TO_MARKET #LI-REMOTE