Pearson

Manage and optimize Jira platform, champion agile practices, and facilitate continuous improvement across teams. | Over 5 years of experience in Jira, delivery operations, and agile coaching, with expertise in system configuration, automation, and metrics analysis. | Principal, Product Program Manager Role Overview The Principal, Product Program Manager is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization’s delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. Core Responsibilities Driving standardization in tooling, governance, and reporting across the product development lifecycle. Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. Guide teams on structuring work in Jira to support effective planning, reporting, and execution. Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. Champion agile ways of working by helping teams adopt and tailor practices to their context. Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. Facilitate communities of practice and strategic learning forums to support continuous improvement. Serve as a change leader during process or tool changes. Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms). Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics. Qualifications 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields. Deep understanding of agile frameworks and their practical application across multiple teams. Proven expertise in Jira workflow design, system configuration, automation, and governance. Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency. Experience improving and maturing organization-wide delivery practices and cadences. Excellent communication, facilitation, and coaching skills. Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills. Ability to drive change and influence stakeholders without direct authority. Experience with Confluence, Jira Cloud, or similar collaboration tools. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $110,000 - $130,000 - This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through until the 19 January 2026. This window may be extended depending on business needs.

Manage and optimize Jira platform, champion agile practices, and facilitate continuous improvement in product delivery. | Over 5 years of experience in Jira, delivery operations, and agile coaching, with strong communication and analytical skills. | Principal, Product Program Manager Role Overview The Principal, Product Program Manager is a strategic role responsible for shaping and evolving the Pearson Virtual Schools (PVS) Product & Technology organization’s delivery tools, agile practices, and operational rhythms. This role serves as the steward of the Jira platform, champions effective delivery processes, and connects product, engineering, design, and leadership teams. You will guide teams in organizing, planning, executing, and measuring their work, ensuring that our tools and our ways of working provide clarity and transparency while supporting continuous improvement. Core Responsibilities Driving standardization in tooling, governance, and reporting across the product development lifecycle. Own the health, structure, and governance of the Jira platform for the PVS Product & Technology organization. Establish and maintain standards for workflows, fields, configurations, naming conventions, permissions, and automation. Guide teams on structuring work in Jira to support effective planning, reporting, and execution. Serve as the primary point of escalation for Jira platform needs, improvement requests, and cross-team alignment issues. Champion agile ways of working by helping teams adopt and tailor practices to their context. Design and deliver learning experiences (workshops, office hours, trainings) that support product and delivery teams in adopting scalable, outcome-driven practices. Facilitate communities of practice and strategic learning forums to support continuous improvement. Serve as a change leader during process or tool changes. Define and uphold the “Rhythm of Business” for delivery operations (planning cadences, review cycles, reporting norms). Partner with leadership to operationalize strategic initiatives and ensure processes scale effectively. Ensure teams have the necessary tools, metrics, and processes to drive predictability and transparency. Design and maintain reporting frameworks to provide actionable insights across the product life cycle capturing key indicators such as velocity, delivery, product adoption, and customer impact. Collaborate with Product, Engineering, Design, Delivery, and Leadership teams to define key delivery metrics. Qualifications 5+ years of experience in Jira administration, delivery operations, agile coaching, or related fields. Deep understanding of agile frameworks and their practical application across multiple teams. Proven expertise in Jira workflow design, system configuration, automation, and governance. Experience implementing and scaling collaboration platforms to support product strategy and delivery transparency. Experience improving and maturing organization-wide delivery practices and cadences. Excellent communication, facilitation, and coaching skills. Experience designing dashboards and interpreting delivery metrics, demonstrating strong analytical skills. Ability to drive change and influence stakeholders without direct authority. Experience with Confluence, Jira Cloud, or similar collaboration tools. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $110,000 - $130,000 - This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through until the 19 January 2026. This window may be extended depending on business needs.

Selling digital and print educational solutions, achieving sales targets, and collaborating with faculty and colleagues to drive adoption. | Proven sales success in education or related industry, strong communication skills, and ability to work remotely with travel. | Join Our Team as a Pearson Specialist, Sales! At Pearson, we believe in the power of education to transform lives. As a Pearson Education Specialist, Sales, you're on the front lines of driving teaching and learning innovation, and your role is crucial in helping 2/4-year college institutions meet their educational goals of access, achievement, and affordability, ultimately enhancing student success. Your Role Your primary responsibility is to sell effective and innovative digital, print, and service solutions that address the challenges faced by students, faculty, and institutions today. To excel in this role, you'll need a strong drive for achievement, a proven track record of meeting or exceeding goals, comfort with digital media, and a genuine passion for education. Key Accountabilities Your journey includes: Achieving or surpassing territory sales targets by offering course-based solutions to faculty, thereby gaining market share. Accelerating the shift toward subscription-based materials to tackle student affordability and access challenges. Collaborating with specialists and account executives to implement effective program-wide or institution-wide solutions. Conducting impactful back-to-school campaigns that boost student engagement. Collaborating with bookstores to drive sell-through. Crucially, tracking and forecasting in OneCRM (Salesforce.com). The Role This is a remote/home-based position with approximately 50% travel, including visits to local college campuses and national meetings. Please note that we do not offer relocation packages for this position. The ideal candidate should be based in the territory advertised This position is eligible to participate in a sales incentive plan, and information on benefits offered is here. Key Responsibilities Your day-to-day will involve: Using a mix of campus visits and virtual campus days to consistently connect with 15+ faculty members daily, employing effective consultative sales techniques. Demonstrating excellent organizational and follow-up skills. Maintaining accurate and timely tracking and forecasting in OneCRM (Salesforce.com). Collaborating with enterprise account level salespeople to drive course adoption into Inclusive Access and upsell additional services. Strategically planning at both the territory and adoption levels. Delivering effective technology sales presentations to faculty and technology training sessions for students. Working closely with the Customer Success organization to ensure effective support for key customers. Implementing company initiatives within your sales territory. Staying up-to-date on Pearson products, platforms, and capabilities. Keeping informed about issues impacting the educational industry and market environment. Demonstrating collaboration by sharing successful tactics across your district, region, and nationally. Willingness to take on assignments with cross-functional task forces when needed. Outcomes Your role's success will be measured by meeting and exceeding revenue targets. Your Rewards As a Pearson Education Sales Representative, you'll enjoy: A highly competitive base salary and uncapped bonus potential. Coverage of all travel expenses. An excellent benefits package. Extensive training and ongoing professional development opportunities. Promotional prospects spanning various positions and levels within sales management, marketing, editorial, digital solutions, and more. Qualifications To embark on this journey, you should bring: A Bachelor's degree or an equivalent combination of education and successful work experience. A minimum of 2 years of outstanding sales performance in the higher education market or a related industry. Proficiency with Office tools, mobile technologies, computer applications, and business systems. Essential Attributes Your success will be driven by: Determination and a strong desire to achieve results. Optimism and a positive outlook. Initiative-taking and self-direction. A consistent track record of excelling in a fast-paced business environment. Enthusiasm for investigating needs, solving problems, and meeting educational needs. The ability to build trust-based relationships with customers and colleagues and maintain those relationships through professional empathy and trust-building behaviors. Strong written, oral, and presentation communication skills. Resilience and the ability to overcome challenges to achieve outcomes. Strong organizational skills and the ability to prioritize tasks and meet deadlines. Collaboration skills, allowing you to interact and engage with others while working toward a common goal. Analytical skills, enabling you to prioritize based on data and manage tracking toward goals. Change agility, the ability to adapt quickly and lead others through change. Learning agility, showing an aptitude for learning new technologies and skills. Ready to Join Us? If you're ready to make an impact in education, we're eager to hear from you. Let's embark on this journey together! At Pearson, we offer a flexible work environment that values work-life balance. We believe that the freedom to work from anywhere, anytime is crucial to our culture and employee satisfaction. In return, we expect employees to have the necessary means to work remotely, adhering to our work-at-home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards, and expectations. Join us in shaping the future of education! Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $65,000 - $75,000. This position is eligible to participate in Pearson’s sales incentive plan. Information on benefits can be found here. Applications will be accepted through 2/28/26. This window may be extended depending on business needs. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Develop and implement content strategies, structure narratives, and collaborate across teams to create cohesive brand storytelling and user experiences. | Over 7 years of experience in content or editorial strategy, strong understanding of content architecture, collaboration skills, and excellent writing and editing abilities. | About Pearson Studio Pearson’s Studio is the in-house creative engine powering Pearson’s global brand. We bring ideas to life—connecting creativity, strategy, and execution to build one unified Pearson brand experience across every touchpoint. The Studio operates as a center of excellence—partnering with Pearson’s business units worldwide to deliver world-class creative, marketing, and brand expression. About the Role The Content Strategist defines how Pearson’s stories take shape—building the frameworks, narratives, and content systems that connect our brand to audiences across platforms. You’ll work at the intersection of brand, storytelling, and experience design, helping teams plan, structure, and optimize content that’s clear, consistent, and meaningful. You’ll partner closely with copywriters, designers, marketers, and product teams to ensure every piece of content serves a purpose—aligned to both business goals and the learner experience. This role is equal parts strategic thinker, editorial architect, and creative collaborator. Key Responsibilities Strategy & Planning Develop content strategies that align creative ideas with business and audience goals. Define content pillars, messaging frameworks, and narrative hierarchies across campaigns and experiences. Partner with business units to map user journeys and ensure content supports each stage of engagement. Audit and analyze existing content to identify opportunities for clarity, consistency, and impact. Collaboration & Creation Work closely with the Studio Copywriter and Creative teams to bring content strategies to life across channels. Translate complex information into structured, accessible, and on-brand narratives and content outlines. Partner with SEO teams to ensure content finds its way to audiences as search landscape shifts. Collaborate within The Studio, as well as Marketing, Product, and UX teams to ensure unified storytelling across web, digital, and campaign experiences. Build and maintain content guidelines, playbooks, and editorial tools that scale across Pearson About You You’re a natural storyteller who thinks about systems. You understand how words, design, and structure work together to create meaningful experiences. You’re strategic by nature — just as comfortable auditing a site map as you are crafting a campaign narrative — and you thrive on collaboration. Qualifications 7+ years of experience in content strategy, editorial strategy, or UX/content design. Strong understanding of content architecture, taxonomy, and information design. Proven ability to collaborate with creative, marketing, and product teams in large organizations. Excellent writing and editing skills with sharp attention to clarity, flow, and consistency. Demonstrable background optimizing content for search Experience with digital content tools and systems (Figma, etc.). Bonus: background in education, brand storytelling, or UX research, technology, or purpose-driven brands. Why You’ll Love This Role You’ll help shape the narrative foundation of Pearson’s global brand — defining how stories connect, scale, and inspire. As part of The Studio, you’ll bridge strategy and creativity to ensure our content doesn’t just inform but truly resonates.

Engaging with faculty, achieving sales targets, and collaborating with teams to promote educational solutions. | Minimum 2 years of sales experience, proficiency with business tools, strong communication skills, and a proactive, results-driven attitude. | At Pearson, we believe that education is the key to success, and we are actively seeking passionate individuals who share our commitment to making a positive impact in the realm of higher education. If you embody a positive attitude, a proactive approach, and genuine enthusiasm for driving educational innovation, we warmly invite you to consider joining our team. Our mission supports institutions in accessibility, achievement, and affordability. As a Sales Representative, your role expands Pearson’s digital, print, and service solutions. The Role As a Specialist, Inside Sales, your primary responsibility is to sell effective and innovative digital, print, and service solutions addressing the challenges faced by students, faculty, and institutions. Success requires drive, comfort in digital environments, and passion for education. This is a remote role with limited travel. What You'll Own Achieving or surpassing territory sales targets. Accelerating shift toward subscription-based materials. Collaborating with specialists and account executives. Executing impactful back-to-school campaigns. Collaborating with bookstores to drive sell‑through. Tracking and forecasting in OneCRM (Salesforce.com). Key Responsibilities Engaging with faculty via virtual meetings, phone calls, and email. Connecting with at least 15 faculty members daily. Maintaining accurate tracking and forecasting in OneCRM. Partnering with enterprise-level sales teams. Developing territory and adoption-level strategic plans. Delivering technology sales presentations to faculty. Conducting technology training for students. Collaborating with customer success, SMEs, and operations. Implementing company initiatives. Staying current on Pearson products and platforms. Tracking market trends in the education sector. Sharing successful strategies with colleagues. Demonstrating commitment to DEI and lifelong learning. Outcomes Meeting or exceeding subscription targets. Meeting or exceeding revenue targets. Your Rewards Competitive base salary and bonus potential. Coverage of all business travel expenses. Excellent benefits package. Extensive training and ongoing development. Promotion opportunities across sales, marketing, editorial, digital solutions, and more. Qualifications Bachelor’s degree or equivalent experience. Minimum 2 years of outstanding sales performance. Proficiency with Office tools, mobile technologies, and business systems. Essential Attributes Strong determination to achieve results. Optimistic and positive mindset. Proactive and self‑directed work style. Ability to excel in fast‑paced environments. Enthusiasm for needs‑based selling. Ability to build trust‑based relationships. Exceptional written, oral, and presentation skills. Resilience and ability to overcome challenges. Strong organizational and prioritization skills. Collaborative approach to teamwork. Analytical and data‑driven decision‑making. Adaptability and comfort navigating change. Hunger for learning and quick adoption of new technologies. Ready to Make an Impact? If you're enthusiastic about the opportunity to shape the future of higher education, we encourage you to apply and become part of the Pearson family. We offer a flexible remote work environment aligned with our work‑from‑home standards, including privacy, equipment, and technology expectations. Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $60,000 - $70,000. This position is eligible to participate in Pearson’s sales incentive plan. Information on benefits can be found here. Applications will be accepted through 1/22/2026. This window may be extended depending on business needs. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Design and implement segmentation, territory, and coverage models to optimize sales effectiveness and growth. | Requires 5+ years in sales strategy, GTM planning, and experience with segmentation and territory planning at scale. | Role Summary The Advanced Expert at this tier independently drives the delivery of sophisticated territory models, segmentation logic, and continuous process improvements that have clear operational impact on sales results. Tasked with integrating disparate data sources, they synthesize insights to inform territory carving and resource deployment recommendations that enable team effectiveness. Contributing to major initiatives within their function, this expert acts as a technical leader—offering pragmatic solutions for sales process challenges, and mentoring peers in methodical problem-solving and data stewardship. Their decision-making focuses on immediate operational improvements and the sustainable application of new frameworks, with risk managed through diligent testing and documentation. Role Overview Pearson is seeking a Sales Strategy & Planning Lead to lead the design and execution of a unified segmentation, coverage, and scale motion strategy across the company. This role sits within the central Business Architecture team in Revenue Operations, responsible for shaping Pearson’s GTM blueprint and sales strategy—who we sell to, how we engage them, and how we scale impact across customer segments. In this highly cross-functional role, you will build the frameworks that define how we segment customers, prioritize accounts, and deploy coverage models, spanning field-led, inside sales–led, and marketing-led motions. You will ensure alignment across business units and clarity for the field, while enabling Pearson to rapidly test, iterate, and scale GTM motions toward measurable impact. This role is ideal for a strategic operator who thrives in complexity, connects data to decision-making, and designs systems that enable precision targeting, scalable execution, and sustainable growth. Key Responsibilities Segmentation Strategy: Build and maintain a company-wide segmentation model based on firmographics, behavior, lifecycle stage, and strategic value. Ensure it’s actionable, measurable, and embedded in core planning and reporting systems. Top Account & Growth Prioritization: Define and socialize Pearson’s most critical accounts and segments, including clear differentiation between high-touch field coverage and scale segments. Territory, Coverage, and Scale Motion Design: Develop frameworks to ensure every account and segment has an intentional coverage approach, including field, inside sales, and marketing-led scale motions. Design coverage models that balance growth potential, effort, and scalability, enabling fair and efficient resource allocation. Enable Business Architects and Sales Leaders to make informed decisions that align to BU goals while supporting repeatable scale motions. Execution, Governance & Iteration: Operationalize segmentation and territory logic across systems (e.g., CRM), dashboards, and planning workflows. Lead governance rhythms to evolve the model, test and iterate scale motions, track adoption, and measure impact (productivity, coverage, and growth). Cross Functional Alignment: Partner with Sales, Marketing, Product, Finance, and RevOps to integrate segmentation into planning, targeting, demand generation, and investment decisions. What Success Looks Like A clearly defined and adopted segmentation model aligned across BUs Territory and role designs that enable growth, clarity, and efficiency Measurable gains in seller productivity, market coverage, and pipeline performance A repeatable GTM planning process that evolves with business needs Who We Are Looking For Experience: 5+ years of experience in strategy, operations, or GTM planning Expertise: Experience in segmentation, territory planning, and sales planning at scale Strategic & Analytical: Able to zoom out for big-picture thinking and zoom in to model and operationalize Execution-Oriented: Drives complex workstreams with multiple stakeholders and limited structure Collaborative Influencer: Aligns senior leaders and cross-functional teams in a matrixed environment Communicator: Distills complexity and drives clarity across all levels of the organization Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $150,000 to $190,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through February 1, 2026. This window may be extended depending on business needs. #LI-LB1

Designing and implementing segmentation, territory, and coverage models to optimize sales operations and growth. | Over 5 years of experience in sales strategy, operations, or GTM planning, with expertise in segmentation, territory planning, and cross-functional collaboration. | Role Summary The Advanced Expert at this tier independently drives the delivery of sophisticated territory models, segmentation logic, and continuous process improvements that have clear operational impact on sales results. Tasked with integrating disparate data sources, they synthesize insights to inform territory carving and resource deployment recommendations that enable team effectiveness. Contributing to major initiatives within their function, this expert acts as a technical leader—offering pragmatic solutions for sales process challenges, and mentoring peers in methodical problem-solving and data stewardship. Their decision-making focuses on immediate operational improvements and the sustainable application of new frameworks, with risk managed through diligent testing and documentation. Role Overview Pearson is seeking a Sales Strategy & Planning Lead to lead the design and execution of a unified segmentation, coverage, and scale motion strategy across the company. This role sits within the central Business Architecture team in Revenue Operations, responsible for shaping Pearson’s GTM blueprint and sales strategy—who we sell to, how we engage them, and how we scale impact across customer segments. In this highly cross-functional role, you will build the frameworks that define how we segment customers, prioritize accounts, and deploy coverage models, spanning field-led, inside sales–led, and marketing-led motions. You will ensure alignment across business units and clarity for the field, while enabling Pearson to rapidly test, iterate, and scale GTM motions toward measurable impact. This role is ideal for a strategic operator who thrives in complexity, connects data to decision-making, and designs systems that enable precision targeting, scalable execution, and sustainable growth. Key Responsibilities Segmentation Strategy: Build and maintain a company-wide segmentation model based on firmographics, behavior, lifecycle stage, and strategic value. Ensure it’s actionable, measurable, and embedded in core planning and reporting systems. Top Account & Growth Prioritization: Define and socialize Pearson’s most critical accounts and segments, including clear differentiation between high-touch field coverage and scale segments. Territory, Coverage, and Scale Motion Design: Develop frameworks to ensure every account and segment has an intentional coverage approach, including field, inside sales, and marketing-led scale motions. Design coverage models that balance growth potential, effort, and scalability, enabling fair and efficient resource allocation. Enable Business Architects and Sales Leaders to make informed decisions that align to BU goals while supporting repeatable scale motions. Execution, Governance & Iteration: Operationalize segmentation and territory logic across systems (e.g., CRM), dashboards, and planning workflows. Lead governance rhythms to evolve the model, test and iterate scale motions, track adoption, and measure impact (productivity, coverage, and growth). Cross Functional Alignment: Partner with Sales, Marketing, Product, Finance, and RevOps to integrate segmentation into planning, targeting, demand generation, and investment decisions. What Success Looks Like A clearly defined and adopted segmentation model aligned across BUs Territory and role designs that enable growth, clarity, and efficiency Measurable gains in seller productivity, market coverage, and pipeline performance A repeatable GTM planning process that evolves with business needs Who We Are Looking For Experience: 5+ years of experience in strategy, operations, or GTM planning Expertise: Experience in segmentation, territory planning, and sales planning at scale Strategic & Analytical: Able to zoom out for big-picture thinking and zoom in to model and operationalize Execution-Oriented: Drives complex workstreams with multiple stakeholders and limited structure Collaborative Influencer: Aligns senior leaders and cross-functional teams in a matrixed environment Communicator: Distills complexity and drives clarity across all levels of the organization Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $150,000 to $190,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here. Applications will be accepted through February 1, 2026. This window may be extended depending on business needs. #LI-LB1

Lead and develop creative concepts and strategies across multiple mediums, ensuring brand consistency and high-quality output. | Extensive experience in creative direction, team leadership, and brand storytelling, with a strong portfolio demonstrating conceptual excellence. | Job Title : Manager, Creative Strategy & Design Location: Remote (US or UK) Reports to: Creative Director, Global Brand About Pearson Studio Pearson’s Studio is the in-house creative engine powering Pearson’s global brand. We bring ideas to life—connecting creativity, strategy, and execution to build one unified Pearson brand experience across every touchpoint. The Studio operates as a center of excellence—partnering with Pearson’s business units worldwide to deliver world-class creative, marketing, and brand expression. About the Role The Creative Lead, Creative Strategy & Design is the central creative force within The Studio — guiding the vision, concepts, and strategic underpinnings of Pearson’s most important work. You will lead with a mix of conceptual excellence, editorial clarity, brand intuition, and cross-disciplinary collaboration. You shape what the work is and why it matters. As one of the leaders within The Studio, you will guide creative thinking across brand, campaigns, digital, motion, content, and events — ensuring that every idea, narrative, and design expression reflects Pearson’s values, tone, and identity. This is a role for a conceptual thinker, a systems-level designer, a storyteller, and an empathetic creative leader who thrives in an environment where collaboration is constant and the work spans many mediums. Why You’ll Love This Role Because this isn’t a sit-back-and-direct job — it’s a roll-up-your-sleeves, make-the-work-happen role. You’ll shape the ideas and help bring them to life. You’ll concept, design, write, build, iterate, and get deep into the creative craft alongside the team. You’ll have real ownership, real impact, and a central seat in defining how Pearson shows up creatively — while still doing the hands-on work that keeps your skills sharp and your ideas strong. If you want to lead and create — this role gives you both, every single day. Key Responsibilities Creative Strategy & Concept Development Elevate the overall creative standard by developing ideas that reflect agency-level quality. Lead conceptual thinking for campaign-level, brand-defining, and high-impact Studio projects. Translate complex ideas into clear creative strategies, narratives, and design approaches. Shape briefs, frames, stories, and creative territories that guide the rest of The Studio. Provide creative direction across digital, editorial, environmental, social, and motion work. Cross-Pillar Creative Leadership Serve as the anchor point between all creative verticals — ensuring alignment, clarity, and consistency. Partner with Video & Media, Content & Copy, Digital Design, Brand System Management, and Operations to ensure shared understanding of creative direction. Facilitate idea development sessions, ideation workshops, and creative alignment conversations. Guide project teams so that all disciplines work cohesively from a unified creative foundation. Brand Stewardship Champion Pearson’s brand identity system and ensure conceptual work pushes the brand forward while staying grounded in its strategic foundation. Ensure creative ideas reflect Pearson’s tone of voice, narrative priorities, and design system. Help evolve the Pearson brand through thoughtful experimentation and creative innovation. Creative Reviews & Quality Control Lead creative reviews at all project stages; from concept through final delivery. Provide constructive, inspiring feedback that helps teams refine and elevate their work. Maintain a high bar for storytelling, clarity, craft, and visual excellence. Collaboration with Leadership Work closely with the Creative Director, Global Brand to establish Studio-wide creative vision, standards, and long-term direction. Partner with the Studio Account Director and Strategic Creative Operations Manager to ensure timelines, staffing, and scopes enable great creative outcomes. Represent the The Studio leadership forums, offering perspective on creative direction, priorities, and opportunities. Oversee a team of Art Directors and Graphic Designers — guiding their growth, development, and creative excellence. Provide hands-on creative direction, feedback, and coaching to help them stretch their skills and deliver their strongest work. Ensure the Creative Strategy & Design team is operating with clarity, alignment, and shared creative standards. Lead, Mentor & Elevate Creative Talent About You You’re a creative conceptual thinker who naturally becomes the creative “center of gravity” in any organization. You know how to turn strategy into story and story into compelling creative ideas that can flex across campaigns, content, design, and motion. You’re a collaborator at heart, confident in your vision but deeply committed to shared creative ownership. You understand the dance between clarity, craft, and cross-disciplinary alignment. Qualifications 10+ years of experience in creative direction, design, or creative strategy in an agency or in-house studio. A portfolio that demonstrates strong conceptual thinking, campaign development, and editorial/design excellence. Experience leading creative teams and guiding multi-disciplinary creative work. Skilled at shaping narratives, briefs, concepts, messaging frameworks, and design direction. Strong ability to communicate ideas visually and verbally, with clarity and inspiration. Deep understanding of brand systems, storytelling, and integrated creative development. Comfortable navigating a global matrixed organization with multiple stakeholders.

Supporting and implementing customer success strategies for educational assessment products, building partnerships, and driving adoption. | Experience in K-12 education, assessment data utilization, and customer success in EdTech or related fields. | Join Our Team! Pearson is the world’s leading learning company. Our Pearson Assessment for Learning Suite (PALS) is a comprehensive portfolio of K-12 school assessment solutions including formative and interim academic assessments, academic and social/emotional wellness screeners, and MTSS solutions. Our Partner Success team supports the healthy and successful implementation of this full suite of products across the country! About the Role As a Success Partner, you will support a regionally assigned portfolio of midsize school district accounts. You will own the implementation experience for your accounts “end to end” across all PALS products. Your core charge is to grow Pearson’s School Assessment customers into true partners. We believe we achieve that by adopting and honoring these three pillars: Maximize the value of the product Cultivate ease in the partnership Nurture joyful loyalty to the Pearson brand Importantly, you will be joining a new Success team that is still founding. If you are looking for a mature, well-established Success org, this will not be the right fit for you. The right candidates will enjoy contributing to building something new, and will bring ideas, experience, and expertise that can be drawn on to inform and shape our systems and practices. Key Responsibilities Implementation Strategy Develop a tailored implementation strategy for each partner that integrates our “gold-standard” implementation milestones for each product with the account’s unique instructional, assessment, and technology priorities and ecosystem. Develop clear goals for the account’s implementation, and build shared investment in a healthy successful implementation, so that everyone knows what “success” looks like and you can guide the account through the year accordingly. Onboarding Guide partners through roster data integrations, platform configurations, and compliance requirements for all products, so everything is set up just right! Facilitate all onboarding activities prior to “go live” skillfully, communicating clearly and proactively with the account and cross-functionally inside of Pearson, enabling rapid completion of key adoption milestones. Nurture Leverage data systems and communication cadences to proactively monitor the health of your accounts, drive product adoption and value, reduce churn, and build brand loyalty. Engage accounts who are at risk or disengaged in recovery strategies to foster partnership, drive adoption, and improve overall account health. Travel up to 4 nights per month for onsite activity supporting key implementation milestones or conference attendance alongside your accounts. Collaboration for Account Success Partner closely with cross-functional teams within Pearson School Assessment, including Product, Technology, Marketing, Sales, Professional Development, and Support to ensure a seamless customer journey. Value cross-functional collaboration and actively contribute to multi-directional feedback loops that strengthen our business and the customer experience. Insights & Innovation Skillfully connect product usage and impact data into actionable insights with a meaningful story for partners, grounded in their implementation goals and strategy. Operate with a focus on systems and scalability that optimize the customer experience, business efficiency, and industry leadership. Success Partner Competencies and Leveling We understand that competencies are broader than mere knowledge or skills – they reflect how someone applies what they know (knowledge) and what they can do (skills) in real-world situations. Our team had adopted a framework of seven competencies, with five performance levels, to evaluate our performance, identify priority areas for improvement, and drive coaching. Our Partner Success competencies are: Product & Industry Expertise Deep knowledge of PALS products, technical requirements, and industry trends. World-Class Partnership & Relationship Management Build trust-based, enduring partnerships and multi-stakeholder relationships. Communication & Influence Deliver clear, compelling, collaborative communications and advocate for partners internally and externally. Strategic & Systematic Thinking Design scalable processes, anticipate challenges, and apply data literacy to support decision-making. Accountability & Results Orientation Deliver reliably, prioritize effectively, and proactively manage risks. Adaptability & Growth Mindset Adjust to shifting contexts, integrate feedback, and demonstrate a resilient perspective in ambiguity. Insights, Innovation & Business Acumen Translate data into insights, lead ROI conversations, and drive innovation. The performance levels for our competencies are: Beginning > Learning > Practicing > Mastering > Leading. Our Success Partners are expected to build toward Mastering on all competencies but may have a few competencies at the Practicing level. Who We’re Looking For Must Haves Experience as a K-12 educator in US public schools. Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level. Commitment to getting it right, not being right; low ego, high agency. Appreciation for the full customer journey and cross-team collaboration. Strong personal organization and time management skills. Exceptional warmth and relationship-building skills. Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests. Meticulous attention to detail in technical and configuration tasks. Willingness to travel as needed (up to 4 nights/month expected). Preferred Experience in EdTech and/or Customer Success. Familiarity with Salesforce, Microsoft O365 Suite, Smartsheet, Existing knowledge around One Roster data specs, authentication and identity management providers, and other roster data integration technologies. Understanding of assessment measurement models. Location in or near key Pearson hubs (Denver, Austin, Cedar Rapids, etc.) is a plus. What You Can Expect From Us Strong coaching relationship with your manager and robust support for development. Opportunities to contribute and lead as our team matures. A culture prioritizing operational excellence, impact, and fun. Remote-first flexibility, with access to Pearson office spaces as desired. Deep respect for inclusion, representation, and belonging. Competitive compensation and benefits, including medical, dental, vision, 401K, stock options, parental leave, education reimbursement, wellness resources, and more.

Lead global strategic client relationships, drive revenue growth, and apply AI and market insights to develop innovative learning and talent solutions. | Proven experience in enterprise software, AI/ML, or EdTech sales/partnerships, with a track record of closing multi-million dollar deals and leading matrixed teams. | Global Client Partner (Strategic Accounts) Pearson, the global learning leader, is seeking a senior Client Partner role to serve as the managing director for key strategic client partnerships. Client Partners are growth leaders who own Pearson’s most influential enterprise relationships end-to-end. In this role, you’ll set a multi-year account strategy, deepen executive trust, and expand 360° partnerships by activating Pearson’s complete portfolio —from AI-powered learning to enterprise talent solutions like certifications, assessments, learning content and professional training. You’ll operate as a senior adviser to our client’s global C-suite, leading cross-functional, cross-geography teams to deliver measurable business outcomes while accelerating revenue, impact, and long-term value. Pearson embraces a geographically distributed working model. This role will be based in the US to facilitate frequent in-person engagement with Global Accounts. Key Responsibilities Strategic Account Leadership & Revenue Acceleration • Own global account strategy, aligning Pearson’s solutions with client business and talent transformation agendas. • Lead and close multi-million-dollar, multi-stakeholder transformation deals across learning, skilling, and talent development. • Maximize expansion across Pearson’s solutions portfolio—including AI-powered learning experiences, digital credentials, assessments, employability solutions, and workforce analytics. • Build robust, insight-led territory and account plans with disciplined forecasting. Executive Engagement & Advisory • Serve as a trusted advisor to our clients’ C-Level and VP+ level roles (CHRO, CLO, CIO, COO and more) and business unit leaders. • Articulate the impact of AI, skills intelligence, and emerging technologies on talent, productivity, and organizational capability. • Shape top-to-top relationships and serve as the escalation point for senior executives. AI-, Data-, and Insights-Led Solutioning • Apply AI tools to design solutions that address workforce transformation, re-skilling, and productivity uplift. • Guide clients on responsible use of AI in learning, credentialing, and talent mobility. • Leverage market signals, labor trends, and emerging technology insights to influence client roadmaps. Leading Across a Matrixed Ecosystem • Lead a global virtual account team across solutioning, product, delivery, customer success, R&D, and marketing. • Partner with hyperscalers, global SIs, and EdTech ecosystem partners where appropriate to co-sell, co-create, and expand impact. • Engage Client and Pearson teams to streamline solution design and delivery. • Market Awareness & Thought Leadership • Represent Pearson at global industry events and executive roundtables. • Track AI, LLMs, agentic technologies, XR/VR learning, and emerging learning tech trends to maintain a competitive edge. • Provide structured market feedback to product and strategy teams. Qualifications • 12+ years in enterprise software, AI/ML, HR tech, EdTech, or consulting-led transformation sales or partnerships. • Proven record of closing multi-million dollar, multi-year enterprise deals. • Expertise in AI applications for learning, skills, talent, and workforce transformation. • Experience leading matrixed teams across functions and geographies. • Strong command of account planning, forecasting, origination, negotiation, and executive storytelling. • Entrepreneurial, customer-centric, and highly collaborative. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $160,000 to $200,000. This position is eligible to participate in a sales incentive plan, and information on benefits offered is here. Applications will be accepted through January 23, 2026. This window may be extended depending on business needs. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Sales Job Family: GOTOMARKET Organization: Enterprise Learning & Skills Schedule: FULL_TIME Workplace Type Req ID: 22114 #location

Evaluate responses of teacher candidates seeking their Administrative Services Credential, internalize training, participate in discussions, and ensure quality and productivity in scoring. | Must have current or recent experience as an administrator or educator in public schools, with relevant certification or licensure, and meet residency requirements in AZ, CA, or OK. | We are the world's learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring. We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score School Administrator and Superintendent exams. Qualifications Both active _and_ recently retired educators may be eligible to score, provided they meet one of the following qualification goals. A School Administrator/Superintendent scorer must: + Administrator certificate in specified field, AND + Current or recent experience as an administrator in public schools, OR + Current or recent teacher education faculty specializing in specified field., OR + Certification in specified field, AND + Current or recent experience in public schools, OR + Current or recent education faculty specializing in specified field Key benefits + Rate of $17.50/hour. + Recently retired and current Arizona, California and Oklahoma educators, who meet the qualifications, are encouraged to apply. + All work is completed Monday through Friday between the hours of 8:00am-4:00pm PST + Most sessions are 2-3 days in length and offered on a monthly basis + Training and review are part of every session. + Flexibility to work scoring sessions which suit your availability. Overall Responsibilities + Evaluates responses of teacher candidates seeking their Administrative Services Credential. + Successfully internalizes training and scoring guide. + Participate in discussions. + Must be able to put aside personal biases and apply scoring guide according to rubric requirements. + Meets quality and productivity requirements established for the scoring program. + Engage with other scorers in consensus scoring activities. Applicants should also… + be a resident of Arizona, California, or Oklahoma with eligibility to work in the United States. + have basic computer skills (keyboard, mouse). + have the ability to meet via online meetings using a personal computer with web camera, microphone, and speakers. + have the ability to sit for extended periods of time. + have the ability to maintain a confidential work environment. NOTE: Applications are accepted on an ongoing basis. This position is not bonus eligible, and information on benefits offered is here. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Evaluation Job Family: LEARNING\_&\_CONTENT\_DELIVERY Organization: Assessment & Qualifications Schedule: PART\_TIME Workplace Type: Remote Req ID: 22206

Providing customer support and resolving issues related to Pearson Virtual Schools and education systems. | Requires a degree in Education or related field, experience with Pearson Virtual Schools or similar, customer service skills, and proficiency with MS Office and Google Applications. | Position Summary: Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated to providing Pearson Virtual Schools employees and customers with exceptional support and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees to enhance the educational experience of students. The Part-Time Customer Service Analyst provides consistent, professional, courteous, and complete support for all school-based staff, corporate staff, and customers, by handling inbound calls to the School Support Help Desk and assisting our staff and customers to evolve their understanding of our program and Education Management Systems. The Part-Time Customer Service Analyst will be responsible for answering inbound calls throughout their 5-hour, daily shift (25 hours/week) which will occur during the normal operating hours of 8:00 am EST – 6:00 pm EST. Calls often require research and follow up to fully resolve the issue. Research is aided by prior experience, Salesforce call flows, Connexus Help, Guides, and other materials. The Part-Time Customer Service Analyst is responsible and held accountable for finding answers to callers’ questions and facilitating resolution of an issue. We cover a wide range of issues to be handled, including, but not limited to, Pearson Virtual Schools, school year cycle, data, and school procedures. The Part-Time Customer Service Analyst will take on various other tasks as assigned by Leadership. Responsibilities: Handle inbound calls professionally, accurately, consistently, and efficiently Work to problem solve issues that are called in or assigned, until the issue is resolved Transfer inbound calls to the appropriate staff when applicable Work with IssueAware tickets (those assigned and those created), Salesforce, and other programs as needed to track and resolve issues Develop and maintain an in-depth expertise in Connexus, Pearson Connexus, third party resources, and school year cycle tasks to support teachers and school staff Complete various projects such as meeting presentations or customer service training reviews as defined by Leadership Work collaboratively as a member of the Customer Support team, with schools and other corporate departments such as Instructional Program Development, Connexus Management, Software Development, and Operations Departments Qualifications: Degree in Education, Education Technology, or a related field required - Prior Experience with Pearson Virtual Schools can substitute for this requirement Prior experience working within a Pearson Virtual Schools supported school or program Familiarity with the Learning Management Systems (Pearson Connexus, or GradPoint) Exceptional phone manners and customer-service skills Clear verbal and written communications Effective and consistent interpersonal skills Positive attitude with a customer-focused approach High degree of adaptability and flexibility Commitment to a regular schedule of a 5-hour shift during normal operating hours from 8:00 am EST – 6:00 pm EST following break protocols as outlined by the employee handbook. Demonstrated ability to work well in fast-paced environment Ability to multi-task and respond to change Team player track record and commitment to a group-oriented approach Technologically proficient (especially with Microsoft OS, MS Office, and Google Applications) Help Desk queue agent experience is preferred Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. The part-time salary range is between $26,400 - $28,100. This position is not bonus eligible, and information on benefits offered is here. Applications will be accepted through 19th January 2026. This window may be extended depending on business needs.

Evaluate California Teacher of English Learners exam responses remotely, apply scoring rubrics consistently, participate in training and consensus discussions, and meet quality and productivity standards. | Must have at least three years of related teaching experience and hold a relevant credential or master’s degree related to English Learners instruction, with ability to work remotely and participate in scheduled scoring sessions. | We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. The Evaluation Systems group of Pearson offers dynamic teacher licensing and performance assessment solutions. Our custom teacher licensure testing programs are 100 percent aligned to state standards. We also provide a wide variety of teacher licensure testing services such as test development, administration, and scoring.  We work in a collaborative environment and are passionate about education. Scoring offers the opportunity to network with other professionals and stay abreast of the latest developments in your field. Scorers have a direct impact on the quality of the next generation of teachers and help to maintain professional standards. Scorers enjoy the change of pace, the mental challenge and the opportunity to give back to their educational field. We have immediate openings for candidates to score California Teacher of English Learners (CTEL) exams for our Sacramento, California office. Key Benefits Rate of $17.50/hour. Recently retired and current California educators, who meet the qualifications, are encouraged to apply. All work is conducted remotely via Teams Monday through Friday between the hours of 8:00am-4:00pm PST Sessions last 2 days in length and occur 4 times a year. Training and review are part of every session. Flexibility to work scoring sessions which suit your availability. Overall Responsibilities Evaluates responses of teacher candidates in California. Successfully internalizes training and scoring guide. Participate in discussions. Must be able to put aside personal biases and apply scoring guide according to rubric requirements. Meets quality and productivity requirements established for the scoring program.  Engage with other scorers in consensus scoring activities. Qualifications Both active and recently retired educators may be eligible to score, provided they meet one of the following qualification goals. To Qualify To Be a CTEL Scorer, An Individual Must Have Served As a CTC-approved Member Of The Appropriate Test Development Or Standard Setting Committee; Or Have (a) a Minimum Of Three Years Of Related Teaching Experience And (b) One Of The Following • LDS Certificate • OR Crosscultural, Language and Academic Development (CLAD) Certificate • OR Multiple or Single Subject Teaching Credential with an authorization to teach English Learners • OR Multiple or Single Subject Teaching Credential with a CLAD Emphasis • OR Master’s Degree or higher in a field related to the instruction of English Learners (e.g., Teaching English to Speakers of Other Languages, Teaching English as a Foreign Language, Bilingual Education, etc.) • OR Bilingual Certificate of Competence (BCC) • OR Bilingual, Crosscultural, Language and Academic Development (BCLAD) Certificate • OR Multiple or Single Subject Teaching Credential with a BCLAD Emphasis • OR Bilingual Crosscultural Specialist Credential NOTE: Applications are accepted on an ongoing basis. Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Evaluation Job Family: LEARNING&CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: PART_TIME Workplace Type: Remote Req ID: 21276

Provide technical support and manage IT services for school staff and students including device configuration, server management, troubleshooting, mentoring service desk teams, and maintaining documentation. | Minimum 3 years systems administration experience, knowledge of Microsoft and Google cloud environments, strong troubleshooting and communication skills, ability to work remotely and on call. | Position Summary: Pearson Virtual Schools (PVS), is hiring a Systems Administrator, local to Baltimore Maryland, who will join the team who manages our School IT Services for our customers nationwide. Candidates should have practical experience in the support and administration of various IT services. We are looking for someone who has the hands-on experience as well as the ability to manage and “get things done” in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are an inherent requirement of this role. This position will be 95% work from home. The other 5% will be in person when needing to attend an event, visit a school or customer, or work from the local Pearson office location for a specific purpose. exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations. The following equipment will be provided to you by the company as a full-time employee: • 2 Primary Laptops and up to 10 “Test” Devices/Peripherals • 4 External Monitors • Additional hardware to support the requirements of multiple primary computers and test devices The following equipment will need to be provided by you, as the employee, when working from home: • Headset (required) • Keyboard (required) • Mouse (required) Overall Responsibilities: • Provide technical support and roll out solutions in planning, coordination, design, configuration, implementation, upgrade, and ongoing maintenance/monitoring along with day-to-day management of most school staff and student technology and applications • Assist with escalated school staff and student tech support issues as needed, resolving customer issues using proven troubleshooting techniques • Assist with troubleshooting daily technical issues and other day to day tasks as required for both internal and external customers • Administer and troubleshoot Windows (workstation and server), ChromeOS and ChromeOS Flex operating systems, laptop computers, Chromebooks, Apple iPads and printers • Administer and troubleshoot all apps on Google Workspace and Microsoft 365 and Azure environment • Configure devices for school staff and students and ensure they have access to all required tools and resources • Build, deploy, maintain, and manage servers running various services, including but not limited to, domain controllers, file and print, web, Linux, SharePoint and DNS/DHCP • Independently gather, evaluate, and assess key application functions as it relates to customer needs • Provide mentoring to Service Desk teams supporting our customers • Primary escalation point of contact for support desks, accepting requests through ticketing systems and other channels, such as email, IM, or in person • Track and follow open tickets via multiple ticketing systems and other channels • Regularly prioritize, communicate, and complete various tasks on multiple diverse projects • Actively participate in conference calls and gather business requirements from stakeholders • Resolve work collaboratively and effectively on team projects while demonstrating the ability to complete technical tasks on time and on target with minimal guidance • Creating, documenting, and following standard processes and procedures • Contribute to and maintain a knowledge base repository • Other duties as assigned Technical Capabilities & Proficiencies: • Possess knowledge and hands on experience with many, if not most of the following: • Microsoft Azure (365, Entra ID, Exchange, SharePoint, Virtual Machines) • Microsoft Endpoint Manager (Intune and Autopilot) • Microsoft On-Prem Active Directory (User & Computers, Group Policy, Sites and Services, Domains and Trusts) • Microsoft Windows Workstation and Server Administration (Win 10, 11 - Ser 2016, 2019, 2022) • Microsoft SQL • Google Cloud Directory Sync (GCDS) • Google Workspace Plus for Education • Google Voice • Google Chrome Management • Hardware and Software Configuration and Troubleshooting • DNS, DHCP, SMTP, SFTP and Other Services • File and Print Services • IIS Web Servers • Multifunction Print Devices • Powershell Scripting Knowledge and experience of the above includes, but not limited to, day-to-day operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance. Experience and Requirements: • Bachelor’s degree in computer science or equivalent work experience • Minimum of 3 years of experience in systems administration or equivalent in a large enterprise environment • Able to work on call, evenings and/or weekends when necessary • Available 24x7 during critical outages of supported systems • Ability to understand technology and successfully integrate it into dynamic and diverse environments • Ability to plan, prioritize and organize work schedule to maximize performance and meet real-time customer needs • Excellent written and oral communication skills. Must be able to communicate clearly, concisely, and appropriately within a wide range of audiences. • Ability to establish priorities, work independently, and proceed with objectives without supervision. • Ability to switch gears when more pressing issues come and juggle multiple calls and projects simultaneously • Excellent attention to detail • Demonstrated ability to work in a fast-paced environment • Customer focused approach • High degree of flexibility • Team player track record • Ability to work remotely, if necessary • Broadband Service at Home • Ability to work from home in a secure and distraction free environment Applications will be accepted through September 29, 2025. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows: Minimum full-time salary range is between $85000-$95000 This position is eligible to participate in a sales incentive plan, and information on benefits offered is here. Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Systems Analysis Job Family: TECHNOLOGY Organization: Virtual Learning Schedule: FULL\_TIME Workplace Type: Remote Req ID: 19607 \#location

Manage and schedule test administrators, perform test center opening/closing, monitor exams, maintain secure testing environment, and handle facility issues. | High school diploma required, 1 year customer service and supervisory experience preferred, strong communication skills, flexibility in work hours, and ability to perform physical tasks. | Pearson VUE (​www.pearsonvue.com​) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a ​Test Center Manager​ to join our team based in Portland, Oregon   Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).   Responsibilities   Expand your career at Pearson VUE in our entry level Test Center Manager position for our ​Portland, Oregon location. You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.  Schedule Requirements • Our ideal candidate demonstrates flexibility and teamwork.   •  This position is benefit eligible. • Ability to wok 20-40 hours per week with an expectation to work more hours as needed.  Employees must be available to work various shifts between the hours of 7am to 8 pm, ​ various shifts as scheduled, any day Monday through Saturday.  • Ability to work approximately ​2- 4 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises.  • Available to address operational problems when not at test center.  This position is benefits eligible effective on your hire date. For more information, you may visit https://pearsonbenefitsus.com/new-employees/. • Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. • Paid holidays, vacation, sick and personal days per the NCS Pearson policies. • 401(k) Retirement Plan with employer match. • Employee Stock Purchase Plan (bi-annual enrollment). • Tuition Reimbursement. • Company-paid life insurance and business travel insurance benefits. Starting pay is $20.25 per hour. 60% of daily tasks are Test Administrator responsibilities:  • Arrive on time for all scheduled shifts. • Performs on-time site opening and closing procedures.  • Understands all testing procedures.  • Checks in examinees, verifies identification, and explains the exam process.   • Monitors examinees while testing.  • Maintains a secure testing environment.  • Communicates with internal technical support to investigate and fix technical issues.  • Strictly adheres to company policies using careful judgment.  • Responsible for maintaining a professional and clean testing center with light housekeeping duties.  • Other duties as assigned.   40% of daily tasks are Test Center Manager responsibilities:  The Test Center Manager is the onsite manager of a small team of Test Administrator employees.   • Site staffing/hiring/retention/conflict resolution/scheduling.    • Trains, develops, and coaches staff.    • First contact for facility issues.  • Ability to multi-task. • Minimum of one year customer service experience preferred.  • One year supervision experience in customer service preferred.  • High school diploma or equivalent is required. • Bachelor's degree or equivalent business experience preferred.  • Team leading and training skills, and exposure to a testing environment are strongly preferred.  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction. • Must be flexible in work hours and days.  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.    • Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.   • Ability to operate a computer and telephone.  • Must be able to work in a quiet, focused environment​ and hear words spoken in soft voices.  • Ability to lift up to 20 lbs on occasion.  • Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. • Must have the ability to sit for long periods of time. • Must be able to bend, stoop, and lift from a stooped position.  • Must be able to see small details at a distance.  • Ability to see names clearly on ID cards and the computer screen. Qualifications Who we are: At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Test Center Operations Job Family: LEARNING_&_CONTENT_DELIVERY Organization: Assessment & Qualifications Schedule: FULL_TIME Workplace Type: On-site Req ID: 21142

Lead and support a student services team by managing inbound call queues, coaching associates, handling escalations, and ensuring compliance and retention. | Bachelor’s degree preferred with experience in advising, student services, or customer support, including working in a phone queue and strong communication and leadership skills. | Student Services Team Lead USA Workplace Type: Remote • Job: Sales • Schedule: FULL_TIME • Req ID: 20923 Company Summary: At Pearson, our purpose is simple: to add life to a lifetime of learning. For more than 20 years, Pearson Virtual Schools has helped reimagine K–12 education through virtual learning that empowers students to thrive in a personalized and flexible environment. Our programs include Connections Academy, Pearson Online Academy, and Pearson Connexus. Position Summary: The Student Services Team Lead plays a vital role in ensuring an exceptional support experience for families currently enrolled in Connections Academy or Pearson Online Academy programs. Operating within the inbound Student Services queue, the Team Lead supports day-to-day operations by monitoring call flow, assisting with escalations, coaching Associates on best practices, and ensuring service levels are met or exceeded. This leadership role reports directly to the Student Services Supervisor and collaborates closely with the Manager of Student Services & Retention. The Student Services Team Lead drives continuous improvement, provides real-time support to the team, and helps deliver an experience that builds retention and student success. Primary Responsibilities: Inbound Queue Management: • Monitor the inbound call queue throughout the day to ensure calls are answered timely and service levels are maintained. • Adjust workflow assignments dynamically based on call volume, staffing, and team capacity. • Act as the first line of support for real-time questions and assistance from Associates handling complex cases. Escalated Family Support: • Handle escalated calls that require advanced troubleshooting, extra care, or cross-functional collaboration. • Serve as a calm, professional, and empathetic advocate for enrolled families while working toward swift resolution. • Partner with internal teams (Enrollment, School Staff, Tech Support) as needed to resolve customer issues. Performance Monitoring & Coaching: • Track key inbound support metrics (e.g., call wait times, abandoned call rates, case resolution quality). • Provide feedback to Associates through side-by-sides, call observations, and coaching conversations. • Support quality assurance initiatives by identifying common areas for improvement and helping deliver follow-up training. Workflow and Time Management Support: • Help Associates prioritize tasks effectively during slower call periods (e.g., email triage, account reviews). • Ensure that every family interaction is logged properly and adheres to Pearson’s documentation standards. Family Advocacy & Retention Support: • Identify and act on opportunities during calls to reinforce the value of the school experience and help families stay enrolled and engaged. • Share trends and family feedback with leadership to support service enhancements. Compliance and Privacy: Maintain strict adherence to FERPA and internal privacy policies. Ensure all data updates, student interactions, and issue resolutions are accurately documented and compliant. Collaboration and Continuous Improvement: Participate in regular team meetings, calibration sessions, and special projects focused on enhancing the student services experience. Bring forward ideas to improve call handling processes, communication templates, and system tools. Required Skills & Qualifications: • Customer Service Pro: Exceptional communication and relationship-building skills with a focus on resolving family concerns empathetically and efficiently. • Leadership Presence: Ability to guide, coach, and support peers in a positive and professional manner without formal supervisory authority. • Analytical Eye: Skilled at identifying trends in inbound support data and offering practical solutions for improvement. • Queue Management: Experience working in — and ideally helping to manage — a high-volume inbound call center environment. • Attention to Detail: Meticulous about accurate recordkeeping and compliance with privacy regulations like FERPA. • Tech-Savvy: Comfortable with Microsoft Office, Google Workspace, and education management systems (EMS/SIS experience a plus). • Problem Solver: Ability to think on your feet, handle unexpected situations calmly, and deliver creative solutions. Education & Experience: • Bachelor’s degree preferred. • Previous experience in Advising, Student Services, Customer Support, or a related field required. • Previous experience working in a phone queue is required. • Experience in a virtual environment is a plus. Applications will be accepted through 16th September 2025. This window may be extended depending on business needs. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Sales Job Family: GO_TO_MARKET #LI-REMOTE

Support day-to-day school operations by managing purchase orders, coordinating specialized equipment and translation services, auditing vendor invoices, and collaborating with internal teams. | 3+ years work experience, ability to work night shifts (US EST), strong Microsoft Excel skills, competency with multiple software tools, stakeholder management, and excellent communication skills. | Organizational Information At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible.  We are bold thinkers and standout innovators who push the boundaries of technology. We create seeds of learning that become the catalyst for the world’s innovations. Within the Pearson Virtual Schools (PVS) division we have reimagined K-12 education through our virtual school and curriculum offerings. Our schools, Connections Academy and Pearson Online Academy, provide a best-in-class online learning environment for K-12 students to acquire the skills and confidence they need to adapt and thrive in a changing world.  We also support school districts with curriculum, teachers, and technology as they make the shift to online. The COVID-19 pandemic introduced significant disruption and transformation to the K-12 learning market. And as a result, our category has seen explosive growth and our business has experienced enormous increases in awareness and enrollment. This presents an incredible opportunity for our team to chart a ground-breaking path through this shifting environment to achieve continued success.  Purpose Summary The Service Delivery Operations Coordinator is an integral support role supporting 40+ Connections Academy schools with processes and procedures related to day-to-day school operations. As a Service Delivery Operations Coordinator, the incumbent will work directly with the Pearson Virtual Schools Operations Team, Student Services Specialists team, Technology and Fulfillment teams, and others supporting school needs related to specialized equipment, assistive technology, purchase order and credit card purchasing, oral and written translation requests, and other duties as assigned. Core Tasks And Responsibilities • Order specialized equipment for students from fulfillment and outside vendors • Perform all duties related to purchase order management including creation, maintenance, increase requests, raising support tickets, etc. • Audit services provided to Connections Academy students to ensure invoices from 3 rd party vendors are accurate • Maintain strong relationships Operations Team by providing regular updates on tasks and escalating issues promptly • Schedule oral translations and process written translations on behalf of Connections Academy schools • Scheduling closed captioning and American Sign Language sessions with external vendors • Prepare files for printed and large print materials requests (training provided) • Prepare files for import into HubSpot (training provided) • Supports invoice auditing and governance process for third-party providers • Review transactional coding or code missing elements • Participate and contribute to process and service improvement initiatives • Other duties as assigned Required Skills, Experience, And Competencies • 3+ years of work experience. • Multinational company environment • Candidate must be amenable to work on a night shift (US EST time zone) • Competent in using and learning a variety of software programs (e.g. Microsoft PowerBI, Microsoft Office, HubSpot, SmartSheets, Microsoft Teams/Zoom, etc.) • Strong Microsoft Excel skills in order to manipulate data and complete financial tasks • Familiarity with PowerBI, SmartSheets, and HubSpot a plus • Ability to prioritize and balance a variety of tasks, supporting multiple customers, stakeholders, and service lines • Stakeholder management • Strong verbal and written communication skills and the ability to effectively communicate with internal teams, external vendors, and on occasion, school customers • Experience of working within a large organization • Ability to work as part of a team, identifying and providing support to colleagues • Attention to detail Key relationships • Works closely with Operations Team and Student Services Specialists • Works closely with internal PVS teams to support assistive technology Who We Are At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: School Service Delivery Job Family: LEARNING&CONTENT_DELIVERY Organization: Virtual Learning Schedule: FULL_TIME Workplace Type: Remote Req ID: 20531

Develop and execute customer-facing communications and videos to support onboarding, education, and engagement initiatives. | Experience in customer communications or education content, strong writing skills, video creation ability, and collaboration with cross-functional teams. | Customer Education Communications Specialist USA Workplace Type: Remote • Job: Customer Success • Schedule: FULL_TIME • Req ID: 20839 Job Title: Customer Education Communications Specialist Reports To: VP, Customer Success Job Summary The Customer Education Communications Specialist is responsible for developing and executing customer-facing communications that support onboarding, customer education, product feature adoption, and customer engagement initiatives. This role plays a key part in turning education programs into clear, timely, and engaging communications delivered through multiple formats (including courses, pathways, video, email, newsletters, etc). In partnership with the Customer Education Strategist, this role helps ensure that customers know what’s available to them, how to use it, and where to go for help. The ideal candidate is a strong writer and communicator who also has hands-on video creation skills and can produce lightweight, customer-friendly videos that support learning and engagement. What You Will Do Customer Communications • Create and manage written communications such as onboarding messages, product feature announcements, resource updates, and customer newsletters • Support the launch and promotion of learning programs, certifications, and help center content across email, in-app messaging, and Help Center. • Build and maintain a communications calendar that aligns with onboarding milestones, product launches, and customer education initiatives Video Creation • Develop short, high-quality videos that introduce new features, provide step-by-step instructions, and communicate best practices • Write scripts, design storyboards, and manage light editing and production using tools like Canva, Adobe Express, Visla, or similar • Ensure all videos are brand-aligned, accessible, and usable across multiple platforms including LMS, Help Center, and customer emails Campaign Support & Customer Engagement • Collaborate with the Customer Education Strategist to drive engagement with learning content through strategic messaging • Promote live training, new content, and upcoming events through coordinated communications • Repurpose educational materials into digestible video clips, portal highlights, or campaign-ready content to increase visibility and adoption Customer Storytelling & Feedback • Identify and spotlight customer success stories related to product adoption and outcomes from using our solutions • Support feedback collection efforts and help use insights to refine future communications and content strategies What Will Set You Up for Success • Experience in customer communications, education content, enablement, or a related role • Strong writing and messaging skills with the ability to translate complex concepts into clear, actionable language for customers • Hands-on experience creating short-form video content using tools like Canva, Adobe Express, Camtasia, Visla, or similar • Demonstrated ability to manage communication calendars, campaigns, or program messaging end to end • Comfortable working with cross-functional teams including Customer Success, Onboarding, Product, and Education • Detail-oriented, organized, and customer-focused, with an interest in driving engagement and adoption Preferred • Experience in SaaS, customer education, or digital learning environments • Familiarity with LMS platforms, customer portals, or in-app messaging tools • Ability to analyze engagement metrics to assess content performance and guide improvements Success Metrics • Increased visibility and engagement with customer education content through communications and videos • Timely delivery of messaging aligned to product and onboarding milestones • Consistent production of short-form videos supporting product features, certifications, and key education moments • Positive customer feedback and improved content discoverability across channels Applications will be accepted through 9/12/25. This window may be extended depending on business needs. Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full-time salary range is between $80,000 - $90,000. This position is eligible to participate in an annual incentive program, and information on benefits offered is here . #LI-EB1 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Job: Customer Success Job Family: GO_TO_MARKET #LI-REMOTE