Patterson Companies, Inc.

Lead enterprise-wide security programs focusing on PCI and data security to protect sensitive information across the organization. | Bachelor's degree with 10+ years IT/cybersecurity experience and 6 years leading enterprise programs, plus a security certification like CISSP. | Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Security Program Director leads enterprise-wide security programs, including PCI and data security, to deliver these capabilities across the organization. This role represents a senior-level position that drives organizational objectives, complex projects, and strategic initiatives through organizational influence rather than direct management of people or teams. Reporting to the VP and Chief Information Security Officer (CISO), this role collaborates closely with executives and cross-functional teams and is designated as part of the Senior Leadership Team. Essential Functions To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request reasonable accommodation, notify Human Resources or the manager who oversees the position. Accountable for developing and executing short and long-term (1-3 year) plans for complex, enterprise-wide programs with broad impact. Develop guidelines and processes to support strategic and operational execution. Leads strategic initiatives aligned with organizational goals, often without direct authority, through indirect leadership of cross-functional teams. PCI Program management Oversee and drive the organization’s PCI compliance program, ensuring effective integration with business units, clear accountability, and consistent adherence to security standards. Lead the PCI program by defining and maintaining PCI scope, documenting cardholder data flows, assigning and tracking control ownership, conducting or supporting PCI control assessments, and managing remediation efforts to ensure full compliance across all business units. Bridge business and security by identifying PCI stakeholders, maintaining ongoing engagement, serving as the primary communication hub between business and technology teams, and providing guidance to ensure accountability and resolution of compliance issues. Optimize compliance operations by centralizing and maintaining PCI documentation, standardizing control processes, supporting the IT Risk and Governance team activities, establishing performance baselines, and managing the program calendar to meet compliance deadlines, reporting requirements, and milestones. Data Security Program management Ensure the enterprise adopts and maintains a robust data security program protecting financial and credit cards, PII, ePHI and other sensitive information, embedding standards and controls across business units and technology, and driving consistent compliance, governance and risk management. Lead the data security program by defining and driving data protection standards, data classification and retention, mapping data flows, conducting or supporting control assessments and remediation efforts, and establishing standardized processes to ensure regulatory and internal compliance. Partners with business units and technology teams to identify data stakeholders, maintain ongoing engagement, act as the central liaison to enforce proper data handling and access controls, centralize documentation, support privacy and compliance processes such as HIPAA and other data security regulations. Required Qualifications Bachelor’s with an emphasis in security, technology, or engineering, or equivalent work experience. At least 10 years of experience in information technology, cybersecurity, or information security Minimum of 6 years leading enterprise-wide security programs. Deep understanding of security frameworks, enterprise risk management, data protection standards, and IT infrastructure security best practices. Proven experience managing and implementing security programs such as PCI compliance, data security, and equivalent enterprise-wide initiatives. Strong knowledge of security tools, governance, compliance, and monitoring processes to drive operational maturity and program effectiveness. Security industry certification such as CISSP, CISM, CISA, or equivalent. PREFFERED Qualifications Master’s Degree At least 5 years of directly managing people. This role is hybrid in office Monday/Tuesday. What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program 401(k) Match Retirement Savings Plan Paid Time Off (PTO) Holiday Pay & Floating Holidays Volunteer Time Off (VTO) Educational Assistance Program Full Paid Parental and Adoption Leave LifeWorks (Employee Assistance Program) Patterson Perks Program The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $139,200.00 - $185,666.67 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Provide technical support and workflow consultation via phone and remote connection, documenting inquiries and resolutions in CRM systems. | Requires high school diploma plus customer service and CRM experience, with preference for associate degree or hardware/network support experience. | Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. Job Summary The Support Specialist I responds to inbound and outbound customer calls to provide technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment via a combination of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources utilized, status of resolution, and next steps in CRM system(s), enters tickets as needed, and takes appropriate follow-up actions as needed. During the interactions, the specialist provides a positive experience with customer engagement. They utilize available resources and work through proper escalation channels, following company procedures and policies. Essential Functions Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment Utilize all equipment and resources provided to perform the job at the highest proficiency Meet or exceed department performance metrics Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement Follow established department processes and procedures Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role Follow schedule in workforce system(s) utilizing proper time management procedures Comply with Company and department policies and standards; performs other duties as assigned Minimum Requirements High School Diploma or Equivalent 1 year Customer service experience and 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting and 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint) Preferred Requirements Associate's Degree Technical certifications 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting Skills and Abilities Strong customer service orientation Excellent written and verbal communication skills Ability to multi-task performing troubleshooting steps, documenting, and additional tasks while engaging with customers Ability to Type 50+ WPM Ability to learn new content related to systems, products, and applications quickly Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently Ability to properly manage time adhering to schedules Ability to work with customer data and ensure proper protocols are taken to prevent data loss Demonstrated reliability through attendance and punctuality Ability to communicate with customers, peers, and leaders following Patterson’s Code of Conduct and core values of passionate, focused, people first, and always advancing Physical and Cognitive Demands Communicate/Hearing Frequently Communicate/Talking Frequently Learn New Tasks or Concepts Frequently Make Timely Decisions in the Context of a Workflow Frequently Complete Tasks Independently Constantly Maintain Focus Constantly Remember Processes & Procedures Constantly Stationary Position (Seated) Constantly Vision Constantly Hand/Eye Coordination Occasionally Bend Rarely Complete Tasks in a Noisy Environment Rarely Feeling/Grasping/Handling Rarely Move/Traverse Rarely Repetitive Motions Rarely Working Environment Hazards Occasionally Environmental Conditions Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services. Remote: This position primarily completes work from a remote setting, most commonly, a home office. This may be referenced as flexible workplace. What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees: Full Medical, Dental, and Vision benefits and an integrated Wellness Program 401(k) Match Retirement Savings Plan Paid Time Off (PTO) Holiday Pay & Floating Holidays Volunteer Time Off (VTO) Educational Assistance Program Full Paid Parental and Adoption Leave LifeWorks (Employee Assistance Program) Patterson Perks Program The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills. $16.97 - $22.10 EEO Statement Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. At Patterson Companies, we live our values everyday. With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.