Patrick Industries

Evaluate design feasibility, develop prototypes, and support production transition for new products. | Strong mechanical skills, CAD proficiency, experience with measurement tools, and project management ability. | Patrick Industries, a publicly traded company headquartered in Elkhart, Indiana, invites you to join a team of dedicated Team Members who are passionate about delivering high-quality products and exceptional customer service. As a leading solutions provider serving a diverse range of markets across the United States, our commitment to innovation, quality, and sustainability has positioned us as a high growth, diversified and empowered Team of more than 10,000! Your adventure awaits!   Medallion Plastics, a division of Patrick Industries, is seeking a Product Development Specialist to join their team in Elkhart, IN. The Product Development Specialist plays a critical role in turning customer concepts into production-ready products. This individual will be responsible for evaluating design feasibility, contributing to the quoting process, and supporting the development of new products through to production. The ideal candidate will have a strong mechanical aptitude, excellent communication skills, and a proactive approach to problem-solving. While prior experience in plastics and vacuum forming is preferred, we are willing to train the right candidate with the foundational skill set and motivation to learn.   Key Responsibilities: Review and analyze customer specifications and product concepts for feasibility and manufacturability. Assist in generating accurate cost estimates and supporting the quoting process for new projects. Collaborate closely with customers, engineers, and internal teams to ensure alignment on design intent and production capabilities. Develop and validate prototypes to ensure fit, form, and function prior to production. Finalize part designs and documentation, ensuring smooth transition from development to production. Provide training and guidance to production staff on new product builds and techniques. Oversee the release of parts to manufacturing, ensuring all quality standards and process requirements are met. Lead projects from concept to production, maintaining timelines and delivering results in a fast-paced environment. Continuously evaluate and improve development processes to enhance efficiency and product quality.   Required Skills and Qualifications: Strong mechanical aptitude and technical acumen. Proficiency in reading and interpreting technical drawings, blueprints, and CAD files. Competency with measurement tools including calipers, micrometers, and tape measures. Excellent problem-solving abilities and attention to detail. Ability to work professionally with internal teams and customers. Experience using small hand tools such as sanders, drills, and routers. Strong verbal and written communication skills. Proven ability to lead teams and manage projects independently. High sense of urgency and the ability to adapt to evolving priorities.   Preferred Qualifications (Not Required): Experience with vacuum forming or thermoforming processes. Background in plastics manufacturing or pattern making. CAD or 3D modeling experience   At Patrick Industries, BETTER Together is our commitment to being our best while striving to bring out the best in one another as we join forces Individually, as Teams, with our Business Units, with our Customers, our Communities and within our entire Patrick family.   Patrick is an Equal Opportunity Employer.

Provide customer service and inside sales support including order processing, troubleshooting, inventory management, and collaboration with sales and shipping teams. | Minimum 2 years customer service and inside sales experience, strong communication skills, proficiency with MS Office or inventory software, and high school diploma. | Summary The customer service representative will help in all efforts to provide our customers with quality service. This position must ensure compliance with customers, and communication standards. This successful candidate will ultimately be responsible for the daily responsibilities of supporting the customers, sales managers and business unit directors with day-to-day responsibilities, routine questions, inventory, customer service and other duties set in place by the department supervisor to meet and exceed daily goals. This position is Monday to Friday from 7am - 4pm, In office. Skills/ Abilities · Adaptability – Demonstrates flexibility with change. · Organization – effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines. · Proactive – Anticipation of needs, addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs. · Communication – Listens to understands the needs; speaks with confidence using a clear and concise flow of information. · Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor. · Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/ issues to the appropriate person when necessary. Responsibilities · Proactively engage with customers to drive sales, ensuring a delightful experience that encourages repeat business. · Act as a customer service ambassador, responding to customer queries directly and offering effective solutions for order processing. · Assist in troubleshooting and resolving customer challenges, guiding them through the process as a trusted representative to secure future sales. · Maintain a thorough knowledge of our clients’ services to answer sales-related questions confidently. · Cultivate relationships with customers, earning trust and loyalty through personalized and attentive service. · Collaborate with sales managers to ensure smooth transitions from inquiry to purchase to boost sales. Stay informed on sales targets to provide best service. · Proactively anticipate customers needs to elevate their service experience. · Document and track customer interaction to ensure accurate reporting to track all sales orders for successful delivery. · Collaborate with shipping and receiving for order tracking/delivery. · Regularly provide reports and financial data for the business unit director. · Assist in quarterly inventory assessments. · Maintain accurate digital and physical product inventory counts via D365. · The above responsibilities are intended to describe the general nature and level of work being performed by the individual assigned to this position. Management reserves the right to modify, add, or remove duties and to assign other duties based on the needs of the business. They are not intended to be an exhaustive list of all duties, responsibilities and skills required. Qualifications · Minimum of 2 years of customer service/inside sales experience preferred. · Strong communication and relationship-building skills, with a customer-first mindset. · Proficient with MS Office suite and/or inventory software to maintain records, input data, and create reports. · Basic understanding of railway, dock, and warehouse procedures preferred. · Highly organized and able to manage a changing list of priorities. Job Type: Full-time Pay: $20.00 - $24.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance Education: • High school or equivalent (Required) Experience: • Customer service: 4 years (Required) • Inside sales: 4 years (Required) Ability to Commute: • Fontana, CA 92337 (Required) Work Location: In person