Parloa

Manage and optimize operations for solution engineering and professional services with a focus on AI-driven workflow automation and financial/resource planning. | 5+ years in operations or program ops supporting technical SaaS teams with experience in capacity planning, forecasting, and workflow automation. | Location: Remote (US / EU friendly) or Hybrid (NYC / Berlin)About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: As a Operations Manager, Solution Engineering & Services, you'll be the operating system for a global org spanning Solution Engineering and Professional Services - while also owning the financial and resource engine that keeps our Professional Services business predictable. This role pairs the rigor of a BizOps leader with the delivery instincts of a PS Ops analyst. You will build capacity models, run forecasting in Salesforce and Rocketlane, own invoicing accuracy in SAP, and deploy AI agents and automations that eliminate operational drag across the org. Areas of ownership: • Design and deploy AI agents and workflow automations that eliminate manual, repetitive operational work across PS; evaluate new AI tooling and agentic capabilities on an ongoing basis, bringing proposals grounded in measurable efficiency gains • Own the integration layer between Salesforce, Rocketlane, SAP, Jira, and reporting tools • Build dashboards that lead to decisions and become the operational partner to Solution Engineering and Professional Services leadership • Build and run the weekly / monthly / quarterly rhythm: pipeline + capacity review, delivery health, KPI reviews, and QBR support • Own PS demand forecasting in Salesforce: pipeline signals and services attach rates • Partner with Finance / RevOps on services drivers; call out constraints proactively • Maintain forecast accuracy as a tracked, trusted metric reviewed at the executive level • Manage invoicing workflows and revenue recognition accuracy in SAP; flag and resolve discrepancies proactively • Support milestone billing triggers and ensure alignment between delivery milestones and finance timelines • Build and maintain an end-to-end capacity model across PS roles and regions: utilization, bench, skill coverage, and hiring needs • Own resource planning and allocation in Rocketlane - ensure the right people are on the right projects at the right time • Track and report utilization targets; surface over/under-allocation risks • Co-own design of project health and hygiene in Rocketlane: milestone tracking, status updates, budget vs. actuals, and change control • Standardize the pre-sales → delivery handoff, scoping → SOW inputs, and change control workflows • Build templates and checklists that reduce ambiguity and prevent reworkParloa’s Tech Stack • Salesforce, Rocketlane, SAP, Jira, Databricks, Swarmia, Elvance, n8n, Zapier Who you are: • 5+ years in Ops / BizOps / Program Ops / PS Ops supporting technical, customer-facing teams in SaaS • Proven track record building operating cadence, capacity planning, and PS forecasting • Dashboard ownership and strong operational storytelling • Rocketlane or equivalent PSA tool ownership: resource planning, project tracking, and utilization reporting • Experience designing and deploying workflow automations with n8n, Zapier, or equivalent integration tooling • Hands-on work with AI agents applied to operational workflows - timecard automation, resource recommendations, project health alerts • Invoicing and revenue recognition experience - comfortable in SAP or a comparable ERP • Strong systems thinking: can connect Salesforce → Rocketlane → SAP into a coherent operating model • Data fluency: comfortable modeling capacity and turning messy, multi-system data into decisions • Executive communication: concise, direct, high-signal Preferred Qualifications • Familiarity with Jira delivery flows, ticket taxonomy design, and SLA governance • Experience supporting Solution Engineering orgs in addition to Professional Services • Familiarity with conversational AI or enterprise software deployment patterns Our recruiting process: TA Screen → Hiring Manager Call → Technical Interview → Bar Raiser Salary ranges includes OTE Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Salary Range: $150,000 USD - $175,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Enable partners to design, demo, and implement AI Agent solutions and act as a technical advisor throughout the deal lifecycle. | 8+ years in Solutions Engineering or pre-sales with strong solution design and communication skills. | About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the role: As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners. You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey. By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes. This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale. Areas of ownership: Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases Lead technical discovery and translate business needs into scalable AI agent solutions Support POCs, demos, and technical validations to drive successful deal progression Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs Build partner capabilities over time to independently drive high-quality opportunities Partner closely with Sales and Partnerships to support partner-led and co-sell motions Shape solution design to align technical feasibility with customer and commercial goals Communicate complex technical concepts clearly across technical and business audiences Drive technical win conditions throughout the deal lifecycle Build and maintain strong relationships with strategic and emerging partners Identify and develop expansion opportunities across use cases, customers, and regions Act as a bridge between partners and internal teams (Sales, Product, Customer) Support development of scalable enablement assets and best practices Capture and translate partner and customer feedback into actionable product insights Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy Collaborate cross-functionally to refine messaging, positioning, and solution approach Contribute to scaling Parloa’s partner ecosystem as a core growth channel Who You Are: You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture) You can balance hands-on technical depth with high-level solution storytelling and business value articulation You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes You are a strong communicator who can engage both technical audiences and senior business stakeholders You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams Nice to Have: Experience working with technology or services partners in a pre-sales or enablement capacity Familiarity with Conversational AI, contact center technology, VOIP, chatbots, or related domains Knowledge of Salesforce (SFDC) or other CRM tools Background in digital transformation or CX optimization initiatives Our Recruiting Process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $180,000—$200,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Design and build custom internal systems and AI-powered workflows to optimize GTM operations. | Strong proficiency in TypeScript, JavaScript, Python, and AI-native development workflows with ability to build scalable software systems. | About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale. About the Role: As the Software Engineer, GTM at Parloa, you will reimagine how our Go-To-Market organization operates by building the systems, tools, and workflows that power it. This is not a role focused on configuring SaaS tools or maintaining existing systems. You will design and build custom solutions from the ground up that directly improve how GTM operates across the full lifecycle. You will work closely with Engineering, Product, and GTM leadership to identify high-impact problems and turn them into working systems. You will build across our stack, which includes TypeScript, Node.js, Python, React, NoSQL databases, and modern AI tooling, to create internal tools, integrations, and automated workflows. You will partner directly with our Lead Engineer for Special Projects to solve problems and ship quickly. At Parloa, AI is embedded in how we build. You will use AI as a core part of your development process, moving rapidly from idea to prototype to production and pushing tools like Claude, Cursor, and Codex to their limits. This is your opportunity to own problems end to end, operate with a high degree of autonomy, and build systems that directly impact how a company scales revenue. You will work at the intersection of engineering and business, translating strategy into systems that drive measurable outcomes. Areas of Ownership: Build and own internal systems that power how Parloa’s GTM organization operates end to end, from lead flow through customer expansion Translate GTM strategy and business problems into scalable technical solutions, including custom tools, workflows, and system architectures Design and develop AI-powered workflows that improve efficiency, decision-making, and execution across the entire GTM motion Rapidly prototype new ideas using AI-assisted development, validate impact, and evolve successful solutions into production-grade systems Identify bottlenecks, inefficiencies, and manual processes across the GTM lifecycle and replace them with automated, reliable systems Build and maintain integrations across core GTM systems using APIs, webhooks, and data pipelines to ensure consistent and accurate data flow Own the quality, scalability, and maintainability of the systems you build, balancing speed of execution with long-term reliability Partner directly with GTM and company leadership to prioritize, scope, and deliver high-impact initiatives Enable GTM teams to operate more independently by building tools that are intuitive, accessible, and well-documented for non-technical users Who You Are: Experience building and maintaining high-quality software systems or applications, with the ability to work across the stack and take solutions from prototype to production Deep experience with AI-native development workflows, including regular use of tools such as Claude, Cursor, or Codex Strong proficiency in TypeScript or JavaScript and Python Experience building and integrating systems using APIs, MCP, CLI tools, webhooks, and OAuth Ability to operate effectively in ambiguous environments, defining problems as well as solving them without detailed specifications Strong communication skills with the ability to work closely with non-technical stakeholders and translate technical solutions into business value Ability to move quickly while maintaining high standards for reliability, scalability, and code quality Strong understanding of version control and CI/CD practices, including Git workflows, branching strategies, and automated testing and deployment pipelines such as GitHub Actions Nice to Have: Experience working with CRM systems, project management tools, or BI platforms in a production environment Experience building browser extensions or developer productivity tools Active contributions to open-source AI tooling or developer communities Experience with containerization technologies such as Docker or Kubernetes for packaging and deployment Our recruiting process: Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser Why Parloa? We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package. Salary Range $165,000—$190,000 USD Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.