OSV

Manage customer interactions, analyze data for trends, support project initiatives, and collaborate with internal teams. | High school diploma, 1-3 years of account management experience, proficiency with reporting tools, and strong interpersonal skills. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Essential Functions / Duties / Responsibilities Manage day-to-day interactions, business reviews, and reporting for customers within the assigned customer group/portfolio. Demonstrate strong research, follow-up, and communication skills. Project-manage assigned customer initiatives such as Open Enrollment (liaison with the customer, third parties, and internal service delivery teams). Assist with other customer groups as needed during peak periods. Respond accurately and timely to customer escalations. Collect and analyze data to identify and communicate trends both internally and externally. Partner with Service Delivery Leads to share feedback and customer changes that may impact volume or service delivery. Form strong partnerships with relationship owners across OSV who share responsibilities for the same customers within the assigned customer group. Examples include Service Delivery Leads, Specialists, and teams supporting Employee Services service delivery (Customer Success, Managed Payroll, etc.). Participate in and communicate insights from lessons learned, discovery sessions, and development activities with Leadership and Account Managers to support consistency and best-practice documentation. Partner with the Readiness team to ensure a seamless transition of new business into production for the assigned customer group (activities may include testing, introductory meetings, and specialist readiness). Assume other duties as assigned by the Manager. Competencies Analytical skills Attention to detail Customer service experience Ability to multi-task Professional communication skills Ability to work independently Flexibility and adaptability Sound decision-making and judgment Strong interpersonal skills and ability to promote team spirit Professionalism, punctuality, and strong follow-through Ability to work in a fast-paced environment and manage sensitive, confidential issues Supervisory Responsibility This position has no supervisory responsibilities. Qualifications and Experience High school diploma required; bachelor’s degree preferred Some travel required (< 25%) 1–3 years of account management experience, preferably within a Benefit Administration Experience with COBRA and Consumer Direct Health plans preferred Proficiency with reporting tools and analytics Strong interpersonal skills; ability to promote team spirit and exhibit professionalism Proficient PC skills (Microsoft Office, Outlook, HRIS, etc.) #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

The COBRA Specialist provides professional and timely service to clients and COBRA participants, handling inquiries, processing events, and resolving service issues. They also participate in Open Enrollment planning and implementation. | Candidates must have a High School Diploma and 1-2 years of related experience, preferably in customer service. Knowledge of COBRA and federal regulations is required, along with proficiency in Microsoft Office and HRIS. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Position Summary/Objective The COBRA Specialist supports and services clients as well as COBRA participants for whom OneSource Virtual contracted to provide COBRA Administration Essential Functions/Duties/Responsibilities Provides professional and timely service to internal and external customers Effective communication skills via telephone, email and in-person Participates in new business implementation process Provides accurate and timely responses to all inquiries Processes qualifying events, participant terminations and updates Resolves COBRA administration service issues with internal staff and outside Vendors Advises COBRA participants of regulatory requirements regarding grace periods, processes, etc. Processes premium payments Processes all incoming and outgoing COBRA-related correspondence Meets or exceeds all performance standards Participates in Open Enrollment planning and implementation Assumes other duties as assigned by Manager Competencies Analytical skills Attention to detail Customer service experience Ability to multi-task Professional communication skills Ability to work independently Flexible Ability to make decisions utilizing sound judgment Must value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplace; maintain punctuality and adherence to set schedule; have solid research and follow-up skills. Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues Supervisory Responsibility This position has no supervisory responsibilities Qualifications and Experience High School Diploma Required 1-2 years of related experience and/or training Customer Service experience preferred Must have knowledge of COBRA; knowledge of federal regulations Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…) Preferred Skills Bilingual, Spanish preferred Bachelor’s Degree preferred #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

Manage customer relationships, ensure service adoption, and act as a trusted advisor to maximize customer value. | 2-5 years in a customer-facing services role with strong communication skills and knowledge of Workday products. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Job Description Summary The Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value, and managing retention. The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities. Responsibilities: Handling overall responsibility for managing the customer relationship. Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. Acting as a liaison between the customer and varying OSV service delivery areas. The focus is ensuring services adoption and capturing feedback. Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations. Prioritizing and driving resolution on escalated customer challenges. Promoting opportunities for two-way communication. Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology. Leveraging customer relationships as needed for prospect references. Keeping customers informed of process and procedural changes. Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll. Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction. Required Skills / Experience: 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. Proven ability to engage across corporate functions (Services, Professional Services, Product Management). Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Bachelor’s degree required or equivalent experience. Excellent organization, time management, and communication skills. Service industry experience a plus. Up to 30% travel Passion for targeted customer focus. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

Manage customer relationships, ensure service adoption, develop success plans, and resolve escalated challenges. | 2-5 years in customer-facing roles with strong relationship management, excellent communication, and familiarity with Workday products preferred. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. The Customer Success Manager works to ensure customers achieve their desired outcome, with OSV services. As a trusted advisor, Customer Success Managers lead customers through defined success criteria, ensuring customers receive maximum value from our services. Customer Success Managers focus on driving adoption, increasing value and managing retention. The Customer Success Manager partners with internal teams to drive a deeper understanding of the customer throughout the organization, leading to improved services and expansion opportunities. Responsibilities: Handling overall responsibility for managing the customer relationship. Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products and services. Acting as a liaison between the customer and varying OSV service delivery areas. The focus is ensuring services adoption and capturing feedback. Developing success plans for customers that outline their critical success factors, metrics and measures for success, potential issues, and provide recommendations. Prioritizing and driving resolution on escalated customer challenges. Promoting opportunities for two-way communication. Monitoring and facilitating the customer’s adoption of OSV services and solutions, as well as adoption of the workday technology. Leveraging customer relationships as needed for prospect references. Keeping customers informed of process and procedural changes. Demonstrate competency in the Workday product suite - Financials, HCM, and Payroll. Work with the client project manager and executive team to identify/resolve all issues that could impact satisfaction. Required Skills / Experience: 2 -5 years in a customer facing services role (consulting or account management) that includes problem solving at both the business owner and executive levels. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. Proven ability to engage across corporate functions (Services, Professional Services, Product Management). Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Bachelor’s degree required or equivalent experience. Excellent organization, time management, and communication skills. Service industry experience a plus. Up to 30% travel Passion for targeted customer focus. You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

Design, develop, and maintain Workday Extend applications and integrations, ensuring optimal performance and reliability. Collaborate with a development team to deliver high-quality solutions while participating in the full Software Development Life Cycle. | Candidates should have a bachelor's degree in Computer Science or equivalent experience, along with 7+ years in software development and 2+ years of hands-on Workday Extend development. Experience with Workday Orchestration, GraphQL, and AI tools is also required. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Essential Functions/Duties/Responsibilities Design, develop, and maintain Workday Extend applications using the Workday Extend platform, including custom business processes, integrations, and user interfaces that extend Workday's core functionality. Develop complex Workday Orchestrations to automate business processes, manage data flows, and integrate with external systems while ensuring optimal performance and reliability. Implement GraphQL solutions within Workday to create efficient data queries, APIs, and real-time data access patterns that support business requirements and system integration needs. Demonstrate exceptional problem-solving abilities by systematically analyzing complex Workday configuration challenges, identifying root causes, and developing innovative solutions that improve system performance and user experience. Leverage AI tools and technologies to enhance Workday development productivity, code quality, and solution innovation. This includes utilizing AI-assisted development environments, automated code generation, intelligent debugging tools, and AI-powered testing frameworks. Apply critical thinking and analytical skills to evaluate multiple Workday solution approaches, assess technical trade-offs, and make informed decisions that balance performance, maintainability, and business requirements. Work collaboratively with an experienced Workday development team to design, develop, and maintain high-quality Workday Extend applications and integrations. Participate in the full Software Development Life Cycle (SDLC) for Workday projects, ensuring the delivery of high-quality solutions by following Workday best practices and established processes. Collaborate with Product Owners, Business Analysts, Scrum Masters, and Workday functional consultants to define technical requirements and development schedules that align with project deadlines. Create and deliver high-quality Workday Extend deliverables, conduct comprehensive testing, and work closely with Quality Assurance to address defects throughout the development lifecycle. Support the Workday development team through active participation in Agile SCRUM processes, including story creation, backlog refining, and all aspects of Agile software development. Troubleshoot and debug complex Workday technical issues across multiple system layers including Workday Studio, Workday Extend, and integration points, utilizing both traditional debugging techniques and AI-enhanced diagnostic tools. Utilize experience with Workday reporting and analytics to create custom reports, dashboards, and data extracts that support business intelligence and operational requirements. Implement Workday integration solutions using Workday Studio, REST APIs, and web services to connect Workday with external systems and third-party applications. Competencies Expert-level Workday Extend development skills with deep understanding of the Workday Extend platform, development tools, and best practices for custom application development. Advanced proficiency in Workday Orchestration development including complex workflow design, error handling, and integration with both Workday and external systems. Strong GraphQL implementation experience within Workday with ability to design efficient queries, manage data schemas, and optimize performance for real-time applications. Strong analytical and problem-solving mindset with the ability to break down complex Workday business requirements into technical solutions and develop systematic approaches to implementation. Experience with AI development tools and platforms such as GitHub Copilot, ChatGPT, Claude, or similar AI-assisted coding environments, with demonstrated ability to effectively integrate these tools into Workday development workflows. Proficiency in leveraging AI for code optimization, automated testing, and intelligent debugging to improve Workday development efficiency and solution quality. Thorough understanding of Workday architecture, security models, and integration patterns including REST APIs, SOAP web services, and file-based integrations. Creative problem-solving abilities to develop innovative Workday solutions when standard approaches are insufficient, including the ability to research and evaluate new Workday features and capabilities. Strong written and verbal communication skills with ability to explain technical Workday concepts to business stakeholders. Exceptional organizational skills and attention to detail in Workday configuration and testing processes. Supervisory Responsibility This role does not have supervisory responsibilities Qualifications and Experience Bachelor's degree in Computer Science, Information Systems, or equivalent experience. 7+ years of experience in software development with strong background in enterprise applications, web technologies, and integration platforms. 2+ years of hands-on Workday Extend development experience with demonstrated ability to build custom applications, business processes, and user interfaces within the Workday platform. 2+ years of experience with Workday Orchestration including design, development, and deployment of complex business process automations and system integrations. 2+ years of GraphQL experience within Workday including schema design, query optimization, and API development for data access and integration scenarios. 5+ years of experience with REST APIs, JSON, and web services integration patterns. 3+ years of experience in Agile development methodologies, continuous integration, and collaborative development practices. Demonstrated experience in complex Workday problem-solving scenarios with examples of successfully resolving challenging technical issues or implementing innovative Workday solutions to business problems. Experience using AI tools in a professional development environment with the ability to demonstrate measurable improvements in productivity or code quality through AI integration. Ability to quickly adapt to changing Workday platform updates, new features, and evolving business requirements. Preferred Skills Workday certification in Extend development or other relevant Workday technical certifications demonstrating platform expertise. Advanced experience with Workday Studio for integration development and complex data transformations. Knowledge of Workday security models, including role-based security and business process security configuration. Familiarity with prompt engineering and AI model fine-tuning for Workday-specific applications in HR, payroll, and financial management systems. Experience with Workday reporting tools including Advanced Reports, Composite Reports, and Dashboard development. Understanding of Workday data model and business object relationships across HCM, Financials, and other functional areas. Knowledge of AI-powered development and testing tools such as automated Workday testing frameworks, intelligent configuration review systems, or AI-enhanced performance monitoring solutions. Experience working in a distributed team setup, collaborating with Workday functional consultants, development, QA, and client support teams. Track record of mentoring junior Workday developers in problem-solving methodologies, Workday best practices, and AI tool adoption. Experience with version control systems and deployment processes specific to Workday development environments. Knowledge of enterprise integration patterns and experience with middleware platforms or cloud integration services. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

The Designer will create visual assets for various marketing initiatives, focusing on digital design and brand consistency. This role involves collaborating with cross-functional teams to support marketing campaigns and revenue objectives. | Candidates should have a Bachelor's degree in a related field and a minimum of 2 years of relevant experience. A proven portfolio demonstrating strong visual design skills across digital and print mediums is required. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Summary We are seeking a talented and versatile Designer to create compelling visual content that supports our marketing and brand initiatives. This role will focus primarily on digital design and brand consistency, serving as the creative expert for our visual communications while collaborating cross-functionally to support marketing campaigns, product marketing, and revenue objectives across our marketing and sales teams. Responsibilities Create visual assets for email campaigns, social media posts, and digital advertisements. Design conversion-focused graphics that support demand generation efforts. Design website layouts, landing pages, and user interface elements. Create mockups and wireframes for new web pages. Optimize visual elements for conversion and user experience. Partner with content to create visual assets for blog posts, whitepapers, case studies, and presentations. Support video content with graphics, thumbnails, and promotional materials. Maintain brand consistency across all visual touchpoints. Upkeep brand guidelines, templates, and design systems. Create branded presentation templates, sales collateral, and marketing materials when necessary. Design trade show displays, conference materials, business cards, brochures, and other print collateral. Create event signage and promotional materials for field marketing initiatives. Competencies Exceptional visual design skills with proven ability to create compelling, conversion-focused marketing assets Deep understanding of brand identity systems and ability to maintain consistency across all visual touchpoints Strong grasp of digital marketing design principles and how visual elements impact user behavior and conversion Data-driven approach to design optimization with experience in testing visual elements for performance improvement Ability to adapt visual style and approach to match different audiences, campaigns, and marketing objectives Excellent project management skills with ability to handle multiple design projects simultaneously while maintaining quality standards Qualifications Education/Certification Requirements Bachelor's degree in Graphic Design, Visual Communications, Marketing, or related field Minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience Proven portfolio demonstrating strong visual design skills across digital and print mediums. Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Experience with design tools like Figma, Sketch, or Canva Basic understanding of HTML/CSS and web design principles. Strong understanding of typography, color theory, composition, and visual hierarchy Understanding of marketing funnels and how design impacts conversion rates Experience creating assets for digital marketing campaigns, email marketing, and social media Excellent communication and presentation skills Strong project management abilities with experience managing multiple design projects simultaneously This role requires up to 10% travel as needed Preferred Experience with motion graphics and video editing software (After Effects, Premiere Pro) Knowledge of UX/UI design principles and responsive design Experience in B2B SaaS, technology, or similar industries Basic understanding of HTML/CSS and web design principles Experience with project management tools (Monday.com, Asana, Wrike, etc.) Familiarity with content management systems (HubSpot, WordPress, etc.) Understanding of accessibility guidelines and inclusive design principles Basic knowledge of photography and photo editing #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.

The Payroll Specialist II will provide full end-to-end payroll processing support for OSV’s Managed Payroll customers while managing multiple customers with various deadlines. This role includes troubleshooting payroll issues, leading client calls, and configuring Workday payroll components. | Candidates must have an Associate's degree and at least 3 years of payroll experience involving end-to-end processing and customer experience. Advanced proficiency in Microsoft Word and Excel, along with a strong understanding of payroll taxes and compliance, is required. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com. Summary The Payroll Specialist II will be responsible for providing full end-to-end payroll processing support for OSV’s Managed Payroll customers. Will manage multiple customers with various deadlines in a fast-paced work environment. This remote position resides in a customer team environment and, in addition to supporting specific managed customers, will also support all OSV customers across all service levels as the leaders and business deem necessary. In addition to day-to-day support, Workday payroll configuration and year-end support is required. Responsibilities Act as named Specialist for Managed Payroll and Payroll Administrative customers; and support other OSV payroll, tax and garnishment customers as needed within the service team. Manage and respond to cases daily to ensure service level agreements and high client satisfaction levels are being met. Respond to internal escalated cases from payroll team and other internal stakeholders. Manage the timely resolution of customer issues including handling customer escalations, perform and document Root Cause Analysis and implement remedial procedures to close gaps identified. Lead scheduled weekly, monthly, and quarterly client calls; participate in new client transition and other service area calls as needed, such as tax. Configure basic to medium complex Workday pay components, deductions, run categories and support the year-end process and possible assist with special projects as needed. Troubleshoot quarter and year-end audit reports and make recommendations to customers. Meet quality and production metrics and scorecards. Maintains payroll services support documentation. Works extensively with peers and customer teams to collaboratively support customers and resolve requests. Experience in a team environment and a willingness to work towards improvements, open to new ideas and procedures. Competencies Excellent critical thinking, consultative, and problem-solving skills Strong communication skills with emphasis on outstanding customer service Strong organizational skills with ability to multi-task, support multiple customers effectively, while being detail oriented with good time management skills and accuracy. Ability to establish and maintain effective working relationships. Strong analytical, data entry and research skills Self-directed management of workload with ability to meet tight deadlines and competing demand. Excellent problem solving and mathematical skills. Strong understanding of payroll processes and procedures Exercises independent judgment and a sense of urgency Qualifications Education/Certification Requirements Associate's degree Required 3+ years of Payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting 3+ years Customer Experience, or proven skills to operate at this experience level. Advanced Proficiency with the Microsoft Word and Excel Strong understanding of Payroll Taxes, intermediate Payroll configuration and Payroll Compliance. Multi-Jurisdiction tax, Payroll Year End and W-2 Support and Adjustments experience. Strong written and verbal communication skills Preferred Experience in an outsourcing environment - payroll, or tax, Workday and Salesforce programs #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds. If you have a question about one of our positions, please email recruiting@onesourcevirtual.com. Submit your contact information and resume to receive job alerts. OneSource Virtual (OSV) delivers in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, payments, and benefits within Workday. Our Workday-exclusive solutions are fueled by a services team that averages 10 years of Workday experience and 20 years of industry experience. With over 1,100 customers, 95% retention, and $185+ billion in treasury movement annually, OSV helps organizations take their teams from transactional to transformational.