Oregon Health & Science University

Troubleshoot, analyze, and support HR and payroll systems, manage projects, and ensure quality assurance in a healthcare environment. | Experience with Oracle and Kronos systems, quality assurance, project management, and healthcare environment knowledge. | Department Overview The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions. ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU's security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the OHSU Integrity Office and/or ITG Security Engineering team. Function/Duties of Position System Analysis and Design: Troubleshoot production issues and provide user support via the phone and email. Develop plans to correct problems that may include modifications to user procedures, user data entry instructions, user training, and/or database correction proposals. Maintain a problem/issues log and communicate problem status. Work with customers to document specifications/requirements for enhancements and fixes to systems, applications, reports, and interfaces. Analyze requirements and design solutions to meet customer needs for enhancements and fixes to systems, applications, reports and interfaces. Provide level of effort estimates to support resource planning. Upon customer request, complete analysis to quantify the extent of system changes required for issues related to collective bargaining. Analyze applications and systems to identify opportunities for simplification and enhancement. Analyze present and future system needs of customers and make recommendations on options and alternatives for implementing applications and systems. Manage Projects related to Kronos and HRMS (Payroll). Quality Assurance Process: Ensure that proper quality assurance standards are applied throughout the software development life-cycle. Manage work requests from initiation through close. Work with assigned departments to document user-friendly testing of system/interface requirements, make design recommendations to meet quality assurance requirements and project schedule. Assist and/or develop test cases and scripts and thoroughly test fixes, enhancements, and patches prior to release into user testing. Document and communicate preliminary testing results. Translate technical specifications and requirements into informative, user-friendly test plans for end-user acceptance testing. Help to ensure data integrity and validity of applications and reports. Work with Kronos/Oracle technical support to facilitate the application of patches and the timely resolution of Service Requests. Education: Participate in appropriate activities that enhance general knowledge of or ability to do assigned work. This includes, but is not limited to, the following: attend classes, seminars, and other training forums; attend staff meetings and other informational sessions; read vendor documentation, trade publications, or other sources appropriate to position; interact with peers and other employees to receive and disseminate information. This position may perform other duties as directed by ITG management. Required Qualifications Education Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree. Experience Experience as a Humans Resources business analyst working with the Oracle and Kronos eBusiness suite in an academic medical center or related organization. Experience providing quality assurance and testing support in a software development environment. Experience managing human resource and or payroll system projects. Knowledge, Skills, and Abilities Strong functional understanding of Oracle applications, including HR, Payroll, Labor Distribution, Kronos applications, including Timekeeper, Scheduler, Attendance, Attestation and Clinical Extensions. Must have an understanding of the capabilities of the Kronos development environment and tools. Must have an understanding of the capabilities of the Oracle development environment and tools, including data integrations and PL/SQL. Ability to develop detailed user requirements / specifications documentation supporting complex system enhancements. Must have knowledge of software development life cycle and production environment support procedures in an Oracle applications environment. Knowledge of quality assurance processes in a software development environment. Ability to develop and execute test scenarios, test cases, and test scripts for software fixes, patches, and enhancements. Must have excellent communication, analytical, and organizational skills: both written and verbal. Ability to use tact and diplomacy to maintain effective working relationships. Ability to work independently and as part of a team while being collaborative in resolving problems. Must have demonstrated, excellent customer service skills both on the phone and in person. Must possess energy and drive to coordinate multiple projects simultaneously. Demonstrate Core Competencies of Leading Self, Leading Others, Leading Leaders, Leading Function. Preferred Qualifications Experience as a business analyst working in an environment governed by a collective bargaining agreement. Strong functional understanding of Kronos applications, including Timekeeper and Scheduler. Project Management Professional certification. Additional Details Work location is remote. Work schedule is Monday - Friday, 8:00am - 5:00pm PST. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Support data stewardship, catalog management, data fluency, and data quality initiatives within a healthcare or organizational setting. | Requires extensive experience in data governance, project leadership, and training, with familiarity in governance tools like Collibra, which your experience does not cover. | Department Overview The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions. The Senior Data Governance Consultant is a key member of the OHSU Data Governance Office (DGO). Data Governance is where people, process and technology come together to enable OHSU to leverage data as a strategic asset. As a member of DGO, you’ll drive the execution of the data governance strategy to make data available, usable, and trusted. The Incumbent will observe due care, objectivity and respect for confidentiality. All employees must keep confidential what they hear and what they see when handling, reviewing, or observing: communications and records thereof (calls, email, pages, fax, etc.), data transmission, databases, or other forms of information. Confidentiality extends to the identities of the parties of the communications, and even to the fact that the communication took place. When sharing information, consider whether the recipient has a true “business need to know.” ITG employees are responsible for the security of OHSU technology. In exercising their duties, ITG employees must follow OHSU security directives, incorporating security measures in the delivery of their everyday tasks, and are required to report security concerns to the OHSU Integrity Office and/or ITG Security Engineering team. Function/Duties of Position Data Stewardship Onboard new data stewards to their role and responsibilities Partner with stewards to understand business area needs, gather requirements, and align around common standards Help stewards create clear, actionable practices for data use and communication Participate in and help facilitate steward meetings and workgroup sessions Catalog Management Promote the use of the Analytics Marketplace for cataloging organizational metadata Educate data stewards, subject matter experts, and business area users on metadata purpose, structure, and management best practices Publish and participate in the maintenance of metadata assets in Collibra, including the use of workflow automation Develop, maintain and promote cataloging standards Data Fluency Assist in creating training materials and teaching courses as part of an enterprise data fluency program Collaborate with content creators outside of the DGO to integrate additional topics and courses into the program Evaluate program effectiveness through course feedback and make recommendations for improvements Data Quality Collaborate with business partners to identify data quality issues and analyze root causes Support remediation efforts and process improvement opportunities Monitor and report on data quality metrics and activities. Identify data quality trends for key data assets, and report findings to stakeholders Governance Tool Management Support the configuration, maintenance, and troubleshooting of the Analytic Marketplace and related workflows Coordinate with product vendor account and support teams regarding updates, enhancements, and issue resolution Support enhancement request, defect, and task tracking Other Duties as Assigned Required Qualifications Master’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Bachelor’s degree in computer science, a related field, or a clinical field and six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Associate’s degree in computer science, a related field, or a clinical field and seven years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Eight years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree. Some positions may require certifications to be achieved within 6 months of hire. Experience: Two or more years of experience working in a Business Analyst role Two or more years of experience documenting business processes and functional requirements Three or more years of experience in a direct customer-facing role (internal or external) Two or more years leading small to medium sized projects One or more years of experience delivering training or engaging users through instructional materials Job Related Knowledge, Skills and Abilities (Competencies): Ability to effectively communicate information to internal customers and to all levels within the organization Ability to understand, translate, and communicate abstract concepts/ideas in a clear, concise, and easy to understand communication style Excellent presentation, facilitation, and training skills Project coordination and/or leadership experience from conception, schedule, design, testing, through implementation Ability to develop detailed user requirements and specifications documentation Ability to use tact and diplomacy to maintain effective working relationships Ability to work independently and as part of a team while being collaborative in resolving problems Must have demonstrated, excellent customer service skills both on the phone and in person Preferred Qualifications One or more years of experience with data governance software platforms such as Collibra One or more years developing business intelligence reports Experience implementing data governance best practices Experience in data stewardship, metadata management, data quality, or data fluency Certified Data Management Professional (CDMP) Additional Details Schedule: This is a Monday through Friday, core hours are 10am to 3pm. Work Location: Remote Benefits: Healthcare Options - Covered 100% for full-time employees and 88% for dependents, and $25K of term life insurance provided at no cost to the employee Two separate above market pension plans to choose from Vacation- up to 200 hours per year depending on length of service Sick Leave- up to 96 hours per year 8 paid holidays per year Substantial Tri-met and C-Tran discounts Additional Programs including: Tuition Reimbursement and Employee Assistance Program (EAP) All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

The PAS Resource Specialist maintains surgery schedules, serves as a liaison for various departments, and facilitates care arrangements for patients. They also triage telephone calls and provide administrative support for assigned surgeons. | Candidates must have at least one year of experience in a medical office setting or one and a half years in a high-volume public contact position. Knowledge of PAS policies, advanced user skills, and experience with medical terminology are also required. | Department Overview This is an Adventist Health Portland position. This position directly supports the department objectives to provide excellent clinical care through professional response to patient needs related to scheduling and authorization of outpatient appointments and surgery. The PAS Resource Specialist provides assistance to other PAS personnel in the use of PAS network software and department-specific scheduling issues. The PAS Resource Specialist provides suggestions and takes an active role in the problem-solving processes required to ensure efficiency in all PAS functions. The Specialist works with other PAS Resource Specialists in the department to ensure that other clinic functions are running smoothly and communicates problems to the PAS Supervisor or Department Administrator. This position reports directly to the Clinical Practice Manager through the PAS Supervisor. Function/Duties of Position Surgery Scheduler: Maintains current information regarding surgery schedules for service site providers. Serves as liaison and information resource for physicians, nursing support staff, coworkers, IP Admitting Department, Surgery Office, and Periop Services. Collects from physician all information necessary to schedule a surgery (including ICD9 codes, equipment needs, etc.). Maintains surgery information to OR as soon as received. Starts insurance process and obtains authorizations. Facilitates care arrangements by scheduling preops, PAT clinic, ancillary and clinical services as needed. Applies problem solving and negotiating skills in resolving provider and patient concerns and other surgery related problems Telecommunications: Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns. Delivers such information or requests promptly to the appropriate providers or their designees. Arranged Care: Schedules new patient appointments on line, and manually if necessary. Obtains prior medical records and studies if appropriate. Creates a medical records if needed. Arranges stretchers, wheelchairs, and interpreters when necessary, and accommodates other special needs whenever possible. Mails information packets. Provides personal reminders to patients about upcoming appointments. Obtains and prepares OHSU medical records before scheduled appointments Provides high quality customer service to both external customers: (patient, referring providers, and insurance carriers) and internal customers (OHSU health care providers and staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face -to-face customer contact skills, crisis management, facility with available information, technology, standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills. Administrative Support for Assigned Surgeon: Scheduling meetings, managing calendar, legal correspondence, appeal letters, coordinating travel, projects, and other duties as assigned. Required Qualifications One year of experience in a medical office setting, including high-volume direct patient contact, scheduling of appointments and may require experience obtaining managed care authorizations (dependent on position description). OR one and a half years of work experience in a high volume direct public contact position and 6 months experience in a medical office setting. The candidate must have a thorough knowledge of PAS policies and procedures. Candidates will have demonstrated advanced PAS user skills as well as extensive knowledge of integrated care at OHSU. Knowledge and Skills Required: Basic computer skills including word processing. Windows applications, on-line scheduling, and a preference for data-base skills. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions. Preferred Qualifications Orthopaedic experience and/or Surgery Department experience Experience with Diagnostic Authorizations. Minimum of 6 months experience with high volume, multi –line phone system Working knowledge and understanding of medical terminology Proficiency with MS Office (including Outlook, Word, and Excel). Thorough knowledge of electronic patient scheduling programs. Experience with database entry. Excellent verbal and written communications skills. Strong customer service orientation. Demonstrated effectiveness in confrontational customer interactions. Effectively deal with highly emotional needs of surgical patients and individuals Managed care (using E.A.R.L. to process all Managed Care; expert in working Referrals Received and Referrals to Submit reports.) Strong team/collaborative skills. Ability to problem solve within a team environment Strong critical thinking/problem solving skills. Additional Details Standard work hours: M – F; 7:30 – 5:30 pm; hours may vary depending on operating needs Continual use of computers/phones. Must be able to sit at a desk/computer station continuously throughout the work day. All are welcome Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

Integrate, support, and enhance Unified Communications systems, manage vendors, analyze financials, document workflows, and provide project management and customer service. | 2 years experience in Unified Communications, vendor and financial management, voice and data circuits experience, project management skills, and proficiency with Windows and flowcharting software. | Department Overview: The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions enabling OHSU to effectively manage information to accomplish its missions. This position is responsible for providing excellent customer service in achieving the following objectives: (1) Primary responsibility for the integration of business operations tools within Unified Communications to optimize capacity and resource utilization, (2) system administration, support and technical enhancements (3) serve as primary backup administrator on applications within the UC tool suite (4) have a thorough understanding of Unified Communications business operations including cost of ownership, (5) assist with design of or in the selection and installation of complex operations and administrative systems and (6) monitor information technology output for quality, accuracy, and timeliness. This position will support every area of Unified Communications both directly and indirectly. Function/Duties of Position: Primary responsibility for the integration, support and enhancement of systems and tools within Unified Communications. • Analyze existing applications, systems, processes, and workflows for simplification or enhancement. • Design, develop, and document modifications to existing systems, applications, workflows or processes. • Assist in development and design of system or workflow interfaces. • Develop test plans and conduct testing. • Develop and complete implementation plans. • Provide consultation to others. • Participate in determining requirements for existing and new systems or applications and evaluating vendors and responses. • Assume project management responsibilities for small projects or sub-projects within a larger project as assigned. • Back up to Unified Communication Sr. Systems/Application Analysts as needed. Vendor interface and management • Act as primary point of contact for vendors who support or provide Unified Communication systems and applications. • Document issues, plans, action items with appropriate follow-up and/or scheduling of meetings. • Assist with negotiation and/or renegotiation of contracts. Financial Analysis • Analyze spend rates, assist with budgeting and forecasting, ensure vendor billing matches contracts. Continued Professional Development. Other duties as assigned. Required Qualifications: Education • Master’s degree in computer science, a related field, or a clinical field and two years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR • Bachelor’s degree in computer science, a related field, or a clinical field and four years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR • Associate’s degree in computer science, a related field, or a clinical field and five years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR • Six years work related experience in the information technology field or a combination of clinical or operational healthcare environments; OR • Equivalent combination of education and experience where one year of experience will be substituted for an Associate’s degree and two years of experience will be substituted for a Bachelor’s degree. Experience • 2 years experience working in a Unified Communications environment. • Proven experience understanding financials, vendor management, and 5 year planning. • 2 years experience in voice and data circuits, including vendor billing, audit, and ordering of installation or removal. • Experience documenting workflows, processes, and system integrations. • Experience with internal billing systems, asset tracking, and validation. Knowledge, Skills, and Abilities • Must have expert knowledge of and demonstrated success in project management concepts, tools, including cost/benefit analysis and resource management. • Must have excellent communication, analytical, and organizational skills: both written and verbal. • Ability to use tact and diplomacy to maintain effective working relationships. • Ability to work both independently as part of a team, while being collaborative in resolving problems. • Must have demonstrated excellent customer service skills both on the phone and in person. • Must possess energy and drive to coordinate multiple projects simultaneously. • Must be proficient with microcomputers running Windows applications (e.g. MS Excel, Access, Projects, Outlook and Word). • Must have thorough knowledge compiling flowcharts and using flowcharting software (e.g. Visio). Preferred Qualifications: • Experience working in an Academic Research and Healthcare setting. • Familiarity with applications currently in use for ITG operations. (ie, Jira) Additional Details: Work Schedule is Monday - Friday, 7:30am - 4:00pm. Work Location is remote. All are welcome: Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.