OpenLoop

Develop and execute internal communication strategies, create and distribute messaging, partner with leadership, manage communication channels, and track effectiveness to enhance employee engagement. | 6+ years in internal or corporate communications, strong writing and storytelling skills, experience with communication plans supporting organizational growth, and ability to influence across all levels. | This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description OpenLoop is looking for a Head of Internal Communications to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for building and executing OpenLoop’s internal communication strategy to keep our growing, distributed workforce informed, connected, and inspired. You’ll craft clear, consistent messaging that reflects our mission and values while ensuring alignment across teams and leadership. • Develop and execute OpenLoop’s internal communication strategy, ensuring clear and timely messaging across all levels of the organization. • Create, edit, and distribute internal communications, including announcements, newsletters, leadership updates, and employee engagement campaigns. • Partner with the executive team to draft messaging around company strategy, goals, milestones, and key initiatives. • Collaborate with the People and Marketing teams to align internal communications with culture, brand voice, and employee experience initiatives. • Manage internal communication channels (e.g., Slack, intranet, email, town halls) and identify opportunities to enhance engagement and effectiveness. • Track communication effectiveness and employee sentiment to continuously improve messaging and delivery methods. • Support leadership with presentation materials and talking points for company-wide meetings and events. • Other duties as assigned. Qualifications • Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field. • 6+ years of experience in internal communications, corporate communications, or employee engagement—preferably within a scaling or fast-paced organization. • Proven experience building and scaling internal corporate communications programs within a high-growth company. • Exceptional writing and storytelling skills with the ability to distill complex information into clear, engaging messages. • Experience developing communication plans that support organizational change and growth. • Strong interpersonal skills with the ability to influence and build trust across all levels of the organization. • Highly organized, creative, and proactive with strong attention to detail. • Comfortable operating as both a strategic communicator and hands-on content creator in a high-growth, mission-driven environment. Benefits • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Provide HR guidance and support to R&D teams including workforce planning, performance management, talent development, and compliance. | Bachelor’s degree, 5+ years HR experience with 2+ years supporting technical teams, HR certification preferred, strong communication and analytical skills. | Description: • Serve as the primary People Partner for R&D, providing HR guidance and support across engineering, product, and data functions. • Partner with R&D leaders on workforce planning, organizational design, and team structure to align people strategy with business goals. • Provide day-to-day performance management coaching to managers and employees, including career development and feedback support. • Drive talent development and engagement initiatives tailored to the needs of technical teams, fostering growth and retention. • Lead or contribute to special HR projects, such as competency mapping, leveling frameworks, and compensation calibration for technical roles. • Support full-cycle people operations including onboarding, employee relations, benefits, and culture-building programs. • Analyze people metrics and feedback to identify trends, risks, and opportunities for improvement within R&D. • Ensure compliance with employment laws and OpenLoop policies, while maintaining a strong employee advocacy mindset. • Collaborate with cross-functional partners (Talent Acquisition, Finance, and Operations) to streamline processes and enhance employee experience. • Execute tasks related to business unit restructures, workforce planning, and succession planning as R&D continues to scale. Requirements: • Bachelor’s degree and 5+ years of HR experience, with 2+ years supporting technical, R&D, or product teams. • HR certification (SHRM-CP, SHRM-SCP, PHR, or SPHR) preferred. • Deep understanding of HR disciplines including employee relations, organizational design, and performance management. • Experience supporting fast-paced, high-growth, or startup environments; healthcare or tech experience is a plus. • Strong communication, facilitation, and influencing skills with the ability to work across technical and non-technical audiences. • Analytical and data-driven, using insights to guide decisions and shape people strategy. • Tech-savvy, adaptable, and excited to build scalable people programs in a growing digital health organization. • Passionate about enabling high-performing teams and cultivating a culture of collaboration and innovation. Benefits: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more

Manage full sales cycle for telehealth RPM and CCM solutions, including prospecting, demos, proposals, contract negotiation, and client relationship management. | 2+ years B2B sales experience, preferably in telehealth or healthcare technology, strong communication and CRM proficiency, and knowledge of healthcare industry trends. | About the Role OpenLoop is seeking a driven and results-oriented Account Executive to join our growing team at our Des Moines, IA based HQ. In this role, you’ll be instrumental in expanding our client base and accelerating revenue growth by delivering best-in-class telehealth solutions, with a focus on Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. You'll manage the entire sales cycle—from identifying and qualifying leads to closing deals—while building long-term relationships with healthcare providers, health systems, and digital health companies. What You'll Do • Proactively prospect and generate new business opportunities through research, networking, and outbound outreach. • Manage and advance a robust sales pipeline to consistently meet or exceed monthly and quarterly revenue goals. • Conduct consultative product demos tailored to client needs, particularly around RPM and CCM offerings. • Develop and deliver customized proposals that address the clinical and business needs of healthcare organizations. • Negotiate pricing and contract terms with prospective clients to close deals efficiently and profitably. • Maintain strong relationships with key decision-makers in healthcare organizations and digital health startups. • Stay current with telehealth, RPM, and CCM industry trends, market developments, and regulatory changes. • Collaborate closely with internal teams—including marketing, customer success, and product—to ensure seamless client onboarding and long-term satisfaction. • Contribute to continuous improvement by sharing feedback and insights from the field with the broader team. • Other duties as assigned. Who You Are • Bachelor’s degree or equivalent experience in business, sales, marketing, or healthcare administration. • 2+ years of B2B sales experience, with a strong preference for experience in telehealth, healthcare technology, RPM, or CCM solutions. • Demonstrated success in a quota-carrying sales role, with a consistent record of exceeding targets. • Strong understanding of the U.S. healthcare system, value-based care models, and chronic disease management. • Excellent communication, presentation, and relationship-building skills. • Experience working in a high-growth startup environment is highly desirable. • Proficiency with CRM tools such as HubSpot (or similar platforms). • Self-starter with a proactive, results-driven mindset and the ability to thrive in a fast-paced environment. Remote Salary Range: $60,000 USD - $70,000 USD About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition, for salaried positions you would also be eligible for: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.

Manage BPO vendor performance and remote call center teams, implement process improvements and technology solutions, and ensure operational excellence. | Bachelor's degree, 4+ years in remote call center operations or vendor management, process improvement certification, and experience with contact center technologies. | About the Role OpenLoop is looking for a Patient Support Manager, Call Center/Vendor Performance to join our team remotely or at HQ in Des Moines, IA. In this role, you will be responsible for ensuring vendor excellence, rolling out innovations like Amazon Connect and AI tools, and driving scalable improvements across remote teams. We are seeking a self-starting, quick-thinking Patient Support Manager to take ownership of BPO vendor performance, remote team oversight, and process and technology enablement in a high-volume, multi-channel contact center environment. The ideal candidate brings a sharp operational mindset, thrives in fast-paced settings, and can lead with both structure and agility. What You'll Do • Oversee BPO vendors operating remote teams supporting large-scale, high-volume contact center operations. • Ensure SLA/KPI adherence and deliver targeted, data-driven performance feedback. • Build, map, and refine operational workflows across multiple functions and systems. • Apply Lean Six Sigma and other process improvement principles to improve efficiency, strengthen documentation, and enforce governance standards. • Lead or support the implementation of contact center technologies such as Amazon Connect, AI-enhanced workflows, and automation. • Coordinate documentation, testing, and user adoption across remote environments. • Partner with internal teams (QA, Client Success, Tech) to align vendor activities with broader business goals. • Drive proactive communication, mutual accountability, and seamless handoffs. • Own reporting dashboards and business review content. • Lead cross-functional collaboration for the execution of Call Center/Vendor initiatives • Translate performance data into actionable insights and continuous improvement strategies. • Other duties as assigned. Who You Are • Bachelor’s degree required; MBA or advanced degree a plus. • 4+ years in operations or vendor management within remote, high-volume call center environments. • Demonstrated ability to lead remotely, influence vendor leadership, and drive operational accountability from afar. • Experienced in process mapping, SOP design, and operational audits. • Certified or trained in Lean Six Sigma, TQM, Agile or relevant process improvement methodologies. • Hands-on experience with Amazon Connect, AI tools, and other contact center technologies. • Highly organized, results-oriented, and capable of executing autonomously. • Healthcare, tech-enabled services, or regulated industry background is a plus. Remote Salary Range $60,000$75,000 USD About OpenLoop OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring healing anywhere. Our tele-health support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states. Our Company Culture We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Our Benefits In addition, for salaried positions you would also be eligible for: • Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more Sound like a good fit? We’d love to meet you.