OneSource Virtual

Create and maintain automated test suites and regression pipelines, collaborate with teams, and lead QA automation processes to ensure high-quality product releases. | 7+ years in Software QA, 3+ years automating web apps with Selenium and C#, API testing experience, agile environment experience, and strong automation leadership skills. | OneSource Virtual (OSV) has worked exclusively with Workday customers since 2008 to deliver compliant, in-tenant technology and expert services to automate the administrative, transactional tasks of payroll, taxes, earned wage access, accounts payable, and benefits. With over 1,500 customers, 92% retention, and $225+ billion in treasury movement annually, OSV helps organizations maximize their Workday investment and operate it with confidence. Payroll, benefits, and finance solutions — all in one place. Position Summary/Objective The Sr. Quality Assurance Automation Engineer is responsible for creating automated tests and maintaining regression test suites across multiple products and services to ensure high-quality product releases. Essential Functions/Duties/Responsibilities • Create and execute automated product testing to meet project schedules as required. Collaborate with QA Automation engineers, including onshore and offshore resources. Coordinate team activities, identify individual tasks, and mentor team members on technical procedures and techniques. Create test strategies for automated testing. • Maintain regression suites and automation pipelines, ensuring clean runs, fast execution times, and minimal false positives. Work with the Scrum team to promptly address issues found during regression analysis. Accumulate statistical data and report trends to management. • In collaboration with QA Management, establish and evolve QA Automation processes, procedures, and tools following industry standards and best practices. Identify, recommend, and implement appropriate test strategies and test environments. Provide Automation subject matter expertise and technical leadership. Communicate automation progress to management with recommendations. • Develop a keen understanding of product functionality, customer needs, and product schedules to effectively translate into automated solutions. Respond rapidly to changing requirements and new projects by recommending and adjusting resources. • Foster a strong customer service mentality and work collaboratively with the QA team, software development teams, and internal customers to deliver high-quality services. • Establish and maintain effective communication and good working relationships with the development, product design, and support teams. • Strive for high-quality product releases as measured by number of severity 1 defects found following release and customer satisfaction as measured by product surveys. • Perform additional duties as directed by management. Competencies • Keen problem-solving and organizational abilities combined with creativity, passion, and attention to detail. • Analytical, solution-oriented, and possess excellent troubleshooting and time-management skills. • Strong communication skills to work effectively with vendors, customers, peers, staff, and management. Supervisory Responsibility This role does not have supervisory responsibilities. Qualifications and Experience • Bachelor's degree in Computer Science or related field. • Minimum of 7 years of experience in Software QA. • Minimum of 3 years of experience automating web-based applications using Selenium WebDriver, C#, and Page Object model. • Experience working in an agile scrum environment involving multiple initiatives simultaneously. • Extensive experience with API testing (REST and SOAP services). • Experience with API test automation using ReadyAPI or SoapUI. • Experience with Azure DevOps or equivalent Test Management Tool – configuring Repos, builds, test pipelines, defect tracking, and user stories. • Experience with SQL queries, MySQL and SQL Server preferred. • Experience with Behavior-driven development framework (Reqnroll preferred). • Experience working with offshore and onshore teams. • Demonstrated experience leveraging AI tools and technologies in QA automation projects, with specific examples of achievements and improvements delivered through AI-assisted development, testing, or problem-solving in current or past projects. • Strong experience and proven ability to take ownership of single or multiple project regression suites, including maintenance, troubleshooting, and continuous improvement of automation pipelines. Nice to have • Experience with Salesforce QA environments, tools, and processes. • Experience with Workday or Tax software. • Experience with mocking tools (WireMock Cloud preferred). • Experience with AI-powered development tools such as Windsurf, Cursor, or similar AI-assisted coding environments. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Develop and maintain technical documentation and multi-modal training content for software products, ensuring clarity, accuracy, and user engagement. | 5+ years technical writing experience, 3+ years instructional content creation, proficiency with HTML/CSS and Markdown, experience with AI content tools, and knowledge of Agile development. | OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com . Essential Functions/Duties/Responsibilities • Interview subject-matter experts to gather information for technical documentation and training content development. • Work with Product Managers and Customer Success teams to develop and review technical content that supports both documentation and training objectives. • Create and maintain comprehensive user training materials including step-by-step guides, interactive tutorials, video-based learning modules, and assessment tools designed to accelerate user proficiency and platform adoption. • Develop multi-modal training content that accommodates different learning styles including visual learners, auditory learners, and hands-on practitioners through varied content formats and delivery methods. • Create and maintain technical documentation and tutorial videos for customers to support OSV's products and services. • Design progressive learning pathways that guide users from basic platform orientation through advanced feature utilization, ensuring logical skill progression and knowledge retention. • Respond to internal requests for documentation additions and updates while maintaining focus on training effectiveness and user experience. • Collaborate with training teams to ensure written materials support live training sessions, webinars, and certification programs with consistent messaging and complementary content. • Ensure quality, accuracy, consistency, and clarity within our knowledge base documentation, tutorial videos, training materials, and interactive learning content. • Utilize AI tools and technologies to enhance content creation efficiency, personalize training materials, and automate content updates based on product changes and user feedback. • Track any updates or changes to OSV's products and services in our change log and release notes, ensuring training materials remain current and accurate. • Measure training content effectiveness through user analytics, feedback collection, and performance metrics to continuously improve learning outcomes and user satisfaction. • Define and advocate for changes to our documentation formats and publishing technologies with particular focus on interactive learning capabilities and multimedia content delivery. Competencies • Self-starter with passion for educational content creation and keeping current with trends in both technical writing and instructional design methodologies. • Detail and task oriented with ability to manage multiple training content projects simultaneously while maintaining quality standards. • Excellent verbal and written communication skills including grammar, spelling, sentence structure, and proofreading abilities. • Instructional design and adult learning principles knowledge with understanding of how to structure content for optimal learning retention and user engagement. • Ability to seek, recommend and implement tools and processes continuously to improve our product documentation and training delivery effectiveness. • Ability to accurately estimate timelines required to produce work product including both documentation and training content development. • Strong foundational technical and problem-solving skills with ability to understand complex software functionality and translate it into accessible training content. • Ability to understand and explain technical concepts to various user profiles and skill levels through appropriate content design and delivery methods. • Proficiency with AI tools for content creation including Large Language Models and specialized educational technology platforms for enhanced training material development. Supervisory Responsibility This role will not have supervisory responsibilities. Qualifications and Experience • 5+ years of experience defining, writing, and/or editing technical content with demonstrated progression in complexity and responsibility. • 3+ years of experience creating user training materials including instructional content, tutorial development, and educational program design. • Experience with documentation for technology and software products, preferably in FinTech, payroll, or financial services environments. • Intermediate knowledge of HTML/CSS for web-based content creation and formatting. • Experience with Markdown for efficient content creation and version control integration. • Experience working in an Agile development methodology with understanding of iterative content development and release cycles. • Familiarity with writing English for a global audience with understanding of accessibility and localization considerations. • Experience with AI tools for content creation including Large Language Models (ChatGPT, Claude, Gemini) and AI-powered writing assistance platforms. Preferred Skills • Bachelor's degree in Technical Writing, Communications, Education, or related field. • Experience with learning management systems (LMS) and e-learning authoring tools such as Articulate, Captivate, or similar platforms. • Video production and editing skills for creating multimedia training content and interactive learning experiences. • Understanding of instructional design principles and adult learning theory for effective training material development. • Advanced AI integration experience including personalized content creation, automated updates, and intelligent content optimization for different user segments. • Experience with content management systems and documentation platforms that support collaborative editing and version control. • Knowledge of payroll, tax, or financial services processes sufficient to understand business context and create relevant training scenarios. • Graphic design skills and familiarity with design software for creating visually appealing training materials and infographics. • Experience with user analytics and feedback collection tools to measure content effectiveness and optimize learning outcomes. • Certification in instructional design, technical writing, or related professional development programs. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.