OneSource Virtual

Compensation

Full Description

Job Description: • Respond accurately and timely to incoming written and telephonic Tier 1 and 2 inquiries for Workday Access/Navigation, Benefits and/or general HR dependent upon support agreement associated with assigned customers. • Properly utilize knowledge base to research and provide responses in an efficient and timely manner • Escalate to Account Manager or Pod Manager when knowledge base or tools are insufficient to satisfy inquiries • Provide professional and timely service to internal audit requests • Effective communication skills via telephone, email and in-person • Participate in work intake reviews to further automate audit activities and reporting • Timely and efficient communication to leadership of any issues relating to audit • Participate in ongoing training relative to the functional area • Form strong partnerships within the department and organization • Identify and document areas of improvement or innovation through process change or automation • Meets or exceeds all performance standards • Assumes other duties as assigned by Manager Requirements: • HS Diploma required • 2 years of related experience and/or training • Must have knowledge of employee benefits, COBRA and other federal/regulatory requirements • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…) • French Speaker Preferred • Bachelor's degree preferred Benefits: • Innovative technology and services for HR, payroll, and finance • Professional development opportunities • Upward mobility • Values-based culture