OneAmerica Financial

Lead strategy and delivery within the digital, sales, and marketing domain to achieve business outcomes aligned with enterprise priorities. | Bachelor's in marketing or related field, 10 years domain expertise in marketing/digital, 5 years leadership experience, strong communication and strategic skills, preferably financial services experience. | OneAmerica Financial is committed to creating certainty for its customers and advancing stability and growth. The Senior Director, Marketing Domain Lead is responsible for the overall strategy and delivery of outcomes within the digital, sales, and marketing domain, ensuring alignment with enterprise priorities and driving customer-centric solutions. Responsibilities • Leads with focus on delivering customer/stakeholder centric digital solutions, maintains a commitment to integrated planning ensuring a connected and consistent end-user experience. • Owns the domain change roadmap and is accountable for managing domain strategy and performance, ensuring delivery of business and stakeholder outcomes aligned to enterprise priorities. • Is accountable for the applications and platforms within the domain, develops strategic intent, aligns stakeholders and maximizes value. • Aligns teams within delivery model and outside (as necessary) to achieve outcomes. • Sets the strategic direction for the Domain, defining the "what" by translating enterprise goals into actionable domain-level initiatives tied to domain objectives and key results (OKRs). • Leads the development of product strategy, vision, and roadmap—ensuring alignment of product investments with business objectives, customer needs, and technology capabilities. • Leads Product Owners dedicated to our lines of business and digital applications. • Aligns teams, team-of-teams, and roles to deliver domain-level change effectively, supporting operating model agility and cross-functional collaboration. • Removes roadblocks and works closely with peer Domain Leads and stakeholders to maintain alignment on priorities and resolve interdependencies. • Leads large, delivery-focused, cross-functional teams, empowering them to reach shared business and stakeholder outcomes through structured prioritization, transparent governance, and iterative value delivery. • Cascades OKRs to connect domain initiatives with enterprise and team goals, fostering clarity of purpose and measurable impact. • Builds and executes a domain talent strategy, with a focus on attracting, developing, and coaching capable talent, while ensuring pipeline sustainability and leadership continuity. Skills • Bachelor's degree in advertising, marketing, communications or related field required. • Experience in customer experience and digital optimization. • Relevant CRM, BPM, digital industry and application management experience. • Customer journey and user-centered design leadership. • 10 years deep [domain] industry expertise in the target area, including hands-on delivery and familiarity with relevant regulations, standards, marketplace (OA), and best practices. • 5 years leadership experience with increasing responsibility leading and operating in a highly matrixed cross functional environment. • Technical and analytical acumen to leverage domain-specific tools and data-driven insights for decision-making. • Exceptional communication and stakeholder-management skills to craft vision, purpose, OKRs, executive-level briefs and build partnerships internally and externally. • Strategic thinking and problem-solving capability to assess risk, identify opportunities, and align domain objectives with organizational strategy. • Ability to build, coach, and motivate large, delivery-focused cross-functional teams to reach shared business and stakeholder outcomes (e.g., OKRs). • Financial Services or Insurance Industry Experience preferred. Company Overview • OneAmerica Financial® is a national financial services organization helping people build greater certainty for better moments, every day. It was founded in 1877, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 1001-5000 employees. Its website is http://oneamerica.com.

Manage inbound customer and agent calls and emails to provide policy information, resolve issues, and support customer needs with a focus on one-call resolution. | Entry-level experience or education with strong communication, phone skills, adaptability, and ability to work in fast-paced environments, including onsite training and occasional office presence. | At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary The Customer Engagement Specialist is responsible for interacting with a sense of urgency and empathy. Specialist will be there when our customers need us most by delivering a level of customer service that exceeds their expectations. The Specialist will interact directly with agents and clients on behalf of OneAmerica Financial and its subsidiary companies on the telephone and through email. The Specialist will provide a point of contact for the client, ensuring they are heard through active listening, an outside in perspective, and driving one-call resolutions. More specifically, the position adds value to the organization by directly supporting the needs of our customers and requests from our agents. What You’ll Do • Utilize EWA (Empowerment with Accountability) to assist clients and support agents. • Manage inbound calls for inquiries involving policy status, loan balances, demographic changes. • Identify client needs, clarify information, research every issue, and provide “one-call” resolution and/or alternative. • Collaborate with stakeholders to improve the customer’s experience. • Managing incoming volumes to maintain both service and quality goals. • Submit transactional service requests and assist clients. • Coordinate with support functions to ensure client requests are handled timely. • Manage escalations and the associated communication required. • Based upon feedback provided, identify opportunities for improvement. What You Will Need • College degree or work experience in lieu preferred. • Prefer 1+ yrs. insurance experience in operations, call center or financial services. • Effective written and verbal communication skills are required. • Proficiency with Microsoft Office and ability to navigate multiple systems is helpful. • Great active listening skills. • Foreign language skills a plus but not required. • Strong time management and organizational skills. • Adaptability and flexibility. • Comfortable working in fast-paced environments • Ability to adapt to multiple platform systems. • Phone skills, including familiarity with complex or multi-line phone systems. • Or any combination of education and experience which would provide an equivalent background. High School Diploma required. Salary Band: 02A The selected candidate will participate in key on-the-job training over an eight-week period. Two weeks will be onsite in our corporate offices and are critical to long term success. The candidate will work remote post the eight-week training period. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For All Positions Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Manage and grow broker and client relationships to maximize profitability and retention, including planning renewals, re-enrollments, and conducting on-site visits. | Requires a bachelor's degree or equivalent, Life and Health license, 2 years of service or sales experience in Employee Benefits, and proficiency in Microsoft Office. | At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! In partnership with the Regional Group Office sales teams, the Account Manager is responsible for maximizing profitability by focusing efforts on retaining and growing the in-force book of business. This role leads activities aimed at deepening relationships with customers and brokers in order to yield improved persistency, expansion of new products, and engagement of re-enrollment programs. What You Will Do • Proactively work with managers and reps to plan for broker and client relationship building and engagement opportunities on an ongoing basis. • Plan for upcoming renewals, adding lines of coverage and re-enrollment strategies to attain divisional, Regional Group Office, and individual objectives. • Serve as the account management contact after business is implemented for brokers and policyholders • Participate in the new business implementation process • Assist managers and reps on large case presentations, including new opportunities and broker relationship building • Schedule touchpoints with strategic home office personnel in operations and underwriting to help identify patterns, areas for improvement, and to find ways to provide better experiences for our brokers and their clients • Complete quarterly reviews with team to re-confirm top 10 broker partners/targets and clients. • Conduct on-site visits to our top broker partners and clients based on proactive service model delivery timing. What You Will Need • Bachelors degree or any combination of education and experience which would provide an equivalent background • Life and Health license required • 2 years of service related or sales experience in Employee Benefits • Proficient in Microsoft Office suite Salary Band: 05B This selected candidate will be expected to work remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For All Positions Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Achieve sales and renewal targets for group products, provide service to clients and producers, and support marketing plans within assigned territory. | Bachelor's degree or equivalent experience, Life and Health license, 3+ years sales experience in employee benefits or related field. | At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position is responsible for the satisfactory sales and service of Group products offered by AUL. This position contributes to the generation of new product sales and renewals of in-force groups. Primary Duties May Include, But Are Not Limited To • Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. • Meet renewal objectives as established by the home office. • Provide acceptable levels of service to producers and clients. • Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. • Conduct sales and product seminars as necessary. • Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence. • Manage assigned territory to achieve net quote activity levels that meet selling objectives. • Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production. • Develop a plan to achieve case activity targets that aligns to our core strategy. Job Requirements Required Education and/or Certifications • Bachelor's Degree or any combination of education and experience which would provide an equivalent background. • Life and Health license Recommended Education and/or Certifications • Proficient in Microsoft Office suite Required Work Experience • 3+ years of sales experience in Employee Benefits and/or related sales and marketing experience. • Or any combination of education and experience which would provide an equivalent background Salary Band: S05 This selected candidate will be expected to work remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For All Positions Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Achieve sales and renewal targets for group products, provide service to clients and producers, and support marketing plans within assigned territory. | Bachelor's degree or equivalent experience, Life and Health license, 3+ years sales experience in employee benefits or related field. | At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary This position is responsible for the satisfactory sales and service of Group products offered by AUL. This position contributes to the generation of new product sales and renewals of in-force groups. Primary Duties May Include, But Are Not Limited To • Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products. • Meet renewal objectives as established by the home office. • Provide acceptable levels of service to producers and clients. • Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget. • Conduct sales and product seminars as necessary. • Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence. • Manage assigned territory to achieve net quote activity levels that meet selling objectives. • Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production. • Develop a plan to achieve case activity targets that aligns to our core strategy. Job Requirements Required Education and/or Certifications • Bachelor's Degree or any combination of education and experience which would provide an equivalent background. • Life and Health license Recommended Education and/or Certifications • Proficient in Microsoft Office suite Required Work Experience • 3+ years of sales experience in Employee Benefits and/or related sales and marketing experience. • Or any combination of education and experience which would provide an equivalent background Salary Band: S05 This selected candidate will be expected to work remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team-building and collaboration. If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Disclaimer: OneAmerica Financial is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law. For All Positions Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.