One Inc

Lead end-to-end commercialization and go-to-market strategies for product launches, including beta programs, stakeholder engagement, and performance tracking. | Requires 7+ years in product operations or management within enterprise SaaS or payments, with experience in product launches, GTM strategies, and ideally insurance industry knowledge. | Position Title: Sr. Product Operations Manager, Network Department: Product Operations Reports To: Director, Product Operations Location: US Remote Overview: One Inc is seeking a Senior Product Operations Manager, Network to lead the end-to-end commercialization and go-to-market strategy for major initiatives within the Network product line. This highly visible role sits within the Product Operations organization and acts as a force multiplier for Product Management, providing the insights, frameworks, and cross-functional alignment needed to help teams move faster and make smarter decisions. In addition to driving execution, this role requires a strategic thinker who can see the big picture, shape best practices, and guide product teams on how to position, launch, and scale new capabilities effectively. You will own the full commercialization lifecycle for key product launches, including defining launch tiers, establishing product readiness, and driving the design and continuous evolution of our early-access beta programs. Partnering closely with Product, Marketing, Sales, and Customer Success, you will manage the processes, communications, and KPIs that ensure new features are introduced effectively and adopted successfully. This role is not just about bringing products to market, it is about owning their performance and impact from concept through customer adoption, while advising teams on the approaches that make go-to-market efforts succeed. This is an exceptional opportunity for a strategic, execution-driven operator who understands the insurance landscape, excels in cross-functional collaboration, and can turn product vision into consistent, repeatable launch excellence. Key Responsibilities: Commercialization & Launch Leadership • Lead the end-to-end operational execution of bringing new products and features to market-from concept through launch and post-launch optimization. • Design and implement comprehensive commercialization and launch strategies aligned with company objectives and market demands. • Own the success of product launches by driving cross-functional alignment, readiness, and adoption across Product, Marketing, Sales, Customer Success, and Enablement. • Maintain executive-level visibility, regularly presenting launch plans, progress, and outcomes to senior leadership and influencing strategic decisions. Customer & Stakeholder Engagement • Lead sessions with customers to gather feedback on product features, pricing strategies, and launch readiness. • Confidently represent the voice of the market in internal discussions, using data and insights to influence product direction and go-to-market decisions. • Demonstrate strong persuasive communication skills to align diverse stakeholders, challenge assumptions, and advocate for market-informed strategies. • Translate customer insights into actionable recommendations that shape product positioning and commercialization strategy. Beta Program Strategy • Own the strategy and approach for beta programs to validate new product features and gather early customer feedback and inform product readiness. Define beta objectives, success metrics, and feedback loops; track outcomes to inform product readiness, collaborate with Product and Engineering to iterate based on insights. • Serve as the primary point of contact for beta customers, ensuring clear communication and structured feedback collection. Go-To-Market Enablement • Partner with Product Marketing to define messaging, positioning, and value propositions that resonate with target audiences. • Coordinate GTM launch plans, timelines, and deliverables across stakeholders to ensure smooth and timely execution. • Facilitate enablement for internal teams by delivering training, collateral, FAQs, and other launch materials. Cross-Functional Collaboration • Partner closely with Product, Engineering, Marketing, Support, and Sales to operationalize and scale product processes. Drive best practices, templates, and tools to standardize how Stakeholder teams prepare for and execute launches. Ensure product documentation, messaging, and internal resources are current and accessible. Launch Management & Performance Tracking • Coordinate planning and execution of product launches, coordinating efforts across departments for successful rollouts. • Define and track KPIs to measure product readiness, adoption rate, customer impact and feedback across Product Development Life Cycle (PDLC) stages. • Support the creation of dashboards and reporting to share insights and inform continuous improvement. • Use metrics and feedback to refine product readiness and beta program approaches continuously. Skills: • Educational Foundation: Bachelor's degree in business, Marketing, or a related field; MBA or advanced degree preferred. • Relevant Experience: 7+ years in product operations, product management, go-to-market roles within enterprise SaaS or payments. Experience in insurance is a strong plus. • Commercialization Expertise: Proven success in leading product launches from concept to market adoption, including early adopter beta programs, and cross-functional enablement. • Strategic Thinking & Execution: Ability to translate customer feedback, and business goals into actionable launch strategies and operational plans. • Analytical Acumen: Strong analytical skills with the ability to interpret data, define KPIs, and use insights to refine strategies and improve outcomes. • Adaptability & Drive: Thrives in fast-paced, dynamic environments with a bias for action and continuous improvement. Desired Traits: • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That's the strength derived from the Power of One - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA-One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Lead end-to-end commercialization and go-to-market strategy for network product launches ensuring cross-functional alignment and adoption. | 7+ years in product operations or related roles with strong strategic thinking, analytical skills, and experience driving product launches and stakeholder engagement. | Position Title: Sr. Product Operations Manager, Network Department: Product Operations Reports To: Director, Product Operations Location: US Remote Overview: One Inc is seeking a Senior Product Operations Manager, Network to lead the end-to-end commercialization and go-to-market strategy for major initiatives within the Network product line. This highly visible role sits within the Product Operations organization and acts as a force multiplier for Product Management, providing the insights, frameworks, and cross-functional alignment needed to help teams move faster and make smarter decisions. In addition to driving execution, this role requires a strategic thinker who can see the big picture, shape best practices, and guide product teams on how to position, launch, and scale new capabilities effectively. You will own the full commercialization lifecycle for key product launches, including defining launch tiers, establishing product readiness, and driving the design and continuous evolution of our early-access beta programs. Partnering closely with Product, Marketing, Sales, and Customer Success, you will manage the processes, communications, and KPIs that ensure new features are introduced effectively and adopted successfully. This role is not just about bringing products to market, it is about owning their performance and impact from concept through customer adoption, while advising teams on the approaches that make go-to-market efforts succeed. This is an exceptional opportunity for a strategic, execution-driven operator who understands the insurance landscape, excels in cross-functional collaboration, and can turn product vision into consistent, repeatable launch excellence. Key Responsibilities: Commercialization & Launch Leadership • Lead the end-to-end operational execution of bringing new products and features to market—from concept through launch and post-launch optimization. • Design and implement comprehensive commercialization and launch strategies aligned with company objectives and market demands. • Own the success of product launches by driving cross-functional alignment, readiness, and adoption across Product, Marketing, Sales, Customer Success, and Enablement. • Maintain executive-level visibility, regularly presenting launch plans, progress, and outcomes to senior leadership and influencing strategic decisions. Customer & Stakeholder Engagement • Lead sessions with customers to gather feedback on product features, pricing strategies, and launch readiness. • Confidently represent the voice of the market in internal discussions, using data and insights to influence product direction and go-to-market decisions. • Demonstrate strong persuasive communication skills to align diverse stakeholders, challenge assumptions, and advocate for market-informed strategies. • Translate customer insights into actionable recommendations that shape product positioning and commercialization strategy. Beta Program Strategy • Own the strategy and approach for beta programs to validate new product features and gather early customer feedback and inform product readiness. Define beta objectives, success metrics, and feedback loops; track outcomes to inform product readiness, collaborate with Product and Engineering to iterate based on insights. • Serve as the primary point of contact for beta customers, ensuring clear communication and structured feedback collection. Go-To-Market Enablement • Partner with Product Marketing to define messaging, positioning, and value propositions that resonate with target audiences. • Coordinate GTM launch plans, timelines, and deliverables across stakeholders to ensure smooth and timely execution. • Facilitate enablement for internal teams by delivering training, collateral, FAQs, and other launch materials. Cross-Functional Collaboration • Partner closely with Product, Engineering, Marketing, Support, and Sales to operationalize and scale product processes. Drive best practices, templates, and tools to standardize how Stakeholder teams prepare for and execute launches. Ensure product documentation, messaging, and internal resources are current and accessible. Launch Management & Performance Tracking • Coordinate planning and execution of product launches, coordinating efforts across departments for successful rollouts. • Define and track KPIs to measure product readiness, adoption rate, customer impact and feedback across Product Development Life Cycle (PDLC) stages. • Support the creation of dashboards and reporting to share insights and inform continuous improvement. • Use metrics and feedback to refine product readiness and beta program approaches continuously. Skills: • Educational Foundation: Bachelor's degree in business, Marketing, or a related field; MBA or advanced degree preferred. • Relevant Experience: 7+ years in product operations, product management, go-to-market roles within enterprise SaaS or payments. Experience in insurance is a strong plus. • Commercialization Expertise: Proven success in leading product launches from concept to market adoption, including early adopter beta programs, and cross-functional enablement. • Strategic Thinking & Execution: Ability to translate customer feedback, and business goals into actionable launch strategies and operational plans. • Analytical Acumen: Strong analytical skills with the ability to interpret data, define KPIs, and use insights to refine strategies and improve outcomes. • Adaptability & Drive: Thrives in fast-paced, dynamic environments with a bias for action and continuous improvement. Desired Traits: • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Design, develop, and maintain scalable, secure front-end applications using Angular, collaborating with cross-functional teams to deliver high-quality user experiences. | Requires 4-5+ years of experience with Angular, JavaScript, TypeScript, HTML, CSS, and API integration, along with experience in front-end architecture and performance optimization. | Senior Front-End Engineer One Inc is seeking a Senior Front-End Engineer to build and own modern, scalable web experiences that support critical consumer payment and onboarding workflows. This role focuses on delivering secure, high-quality user interfaces for customer-facing platforms while partnering closely with product, design, and backend teams. You will be responsible for translating complex business and payment logic into intuitive, performant, and maintainable front-end solutions, while helping establish engineering standards and best practices. Location: • US remote Key Responsibilities: • Design, build, and maintain production-grade front-end applications using modern UI frameworks and libraries (Angular preferred) • Own front-end delivery from requirements through production • Collaborate with product, UX, backend, and QA teams to deliver cohesive solutions • Convert complex workflows into simple, intuitive user experiences • Define and uphold front-end architecture, coding standards, and reusable components • Optimize for performance, accessibility, and responsiveness • Integrate with RESTful and event-driven APIs • Ensure compliance with security, privacy, and regulatory requirements • Conduct code reviews and provide technical guidance to other engineers • Contribute to architectural decisions and long-term front-end strategy Required Qualifications: • Bachelor’s Degree in Computer Science or related discipline or equivalent experience • 4-5+ years of experience building modern web applications • Deep experience with Angular and related ecosystems • Strong expertise in JavaScript, TypeScript, HTML, and CSS • Experience utilizing front-end state management patterns and tools like Redux/NgRx • Strong understanding of modular design and front-end architecture • Experience integrating with backend APIs and authentication flows • Solid knowledge of web performance and accessibility standards • Proficiency with Git and CI/CD pipelines • Experience working in Agile environments • Strong communication and collaboration skills Preferred Qualifications: • Experience in payments, fintech, or regulated industries • Familiarity with PCI and security-sensitive UI flows • Experience building consumer portals or workflow-heavy applications • Exposure to shared design systems or micro-frontend architecture • Experience with front-end testing frameworks (Cypress preferred) • Experience implementing accessibility standards and guidelines (like WCAG) • Cloud platform experience (AWS, Azure, or GCP) Desired Traits: • Strong sense of ownership and accountability • Ability to deliver in complex, fast-moving environments • User-focused mindset with attention to detail • Willingness to influence standards and elevate the team Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.

Manage client portfolio retention and revenue growth through renewals, product adoption, cross-selling, and strategic client relationships. | Bachelor's degree, minimum 3 years in account management or client success, knowledge of insurance billing/policy/claims, SaaS experience, strong communication and analytical skills, and willingness for limited travel. | Position Title: Associate Client Account Manager Department: Account Management Reports To: Senior Vice President, Client Success Job Type: Full-time, Salary + Incentive FLSA Status: Exempt Overview: The role of the Associate Account Manager owns the retention and revenue growth for a portfolio of existing clients. This role will manage the renewal lifecycle, will monetize accounts through increased adoption, will create leverage through upgrades/enhancements/add-ons, will drive line-of-business expansion and will surface and partner to close product line cross-sell opportunities Success is measured through 100%+ net revenue retention from long-term contract renewals, increased ARR across your client portfolio and > $2M cross-sale ARR bookings for a portfolio of 50-100 small to mid-market insurance carriers. Essential Job Functions & Responsibilities: • Understand current revenue generation and what is expected in the foreseeable future • Understand potential revenue upside including potential for optimizing product usage, expansion growth through lines-of-business or affiliated companies, or cross-selling products and services • Understand the contractual terms and strengthen them by securing 3+ year exclusive agreements with favorable pricing • Manage key sponsor relationships including executive sponsor(s) [CEO, CFO, CTO, CIO, CCO], business sponsor, technical sponsor, and treasury sponsor to facilitate strategic agreements and periodic references • Manage strategic initiatives with client to ensure that revenue generating priorities and mutually beneficial outcomes are at the top of the list • Manage product adoption to demonstrate the value of our partnership and help facilitate strategic decisions about where further investment will be worthwhile • Manage account health to ensure that clients are having a productive partnership journey, consistently positive customer experience, and that no revenue obstacles exist • Leverage virtual executive business reviews (EBRs) to align with sponsors regarding the current and future state of our partnership, positioning One Inc clearly as their most valuable partner that is saving them money or providing a positive experience for their customers/insureds • Leverage Professional Services implementation projects to negotiate for something of equal or greater value including an increase in committed transactions, contract extensions, strategic initiative prioritization, cross-sell introductions Skills & Qualifications: • Excellent relationship management and communications skills across a large base of clients, including presentations and storytelling. • Very strong written skills and ability to manage a large amount of written communications • Ability to connect with clients through strategic campaigns and email programs related to sales, revenue growth and client renewals • Strong grasp of analytics, data-driven decisions, and usage/adoption metrics. • Team player; works collaboratively with all departments to achieve desired results. • Ability to understand business strategies and translate those to functional and technical stakeholders. • Working knowledge of insurance industry and/or payment processing standards and trends. • Working knowledge of SaaS technology and/or experience representing software products and services. • Limited travel onsite to customer locations, conferences, or company events. Experience & Education: • Bachelors Degree in Business or equivalent experience. • Minimum 3 years’ experience in Account Management, Client Success or other relevant support position(s). • In-depth understanding of Billing, Policy, and /or Claims within the insurance industry. • Experience working in fast paced, rapid growth companies or departments. Desired Traits: • Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Multi-Tasker, Commitment to Personal & Professional Development. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard work-from-home office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Education Preferred • Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.