ONE, INC.

Administer and optimize enterprise VoIP and business systems ensuring reliability and integration. | 3-5+ years VoIP or unified communications experience with strong scripting and networking knowledge. | Business Systems Administrator (VoIP Focus) Position Title: Business Systems Administrator Department: Corporate Systems / IT Support Reports To: Sr. Director, Corporate Systems Job Type: Full-time Location: US, Remote Overview The Business Systems Administrator is responsible for the administration, support, and ongoing optimization of the company's voice and communication systems. This role ensures reliable, secure, and scalable VoIP services while supporting broader business systems and integrations across the organization. This individual will work closely with IT, network engineering, and business teams to maintain high availability of communication platforms, improve user experience, and drive modernization of enterprise communication tools. Key Responsibilities VoIP / Telephony Systems (Primary Focus) • Administer and support enterprise VoIP platforms (e.g., SIP, cloud PBX, softphones, call routing, contact center solutions) • Manage user provisioning, extensions, call flows, auto attendants, and hunt groups • Monitor system performance, uptime, call quality, recordings, and reliability • Troubleshoot voice quality issues (latency, jitter, packet loss) in collaboration with network teams • Maintain and optimize call routing, IVR systems, and failover configurations • Coordinate with telecom vendors and carriers for support, changes, and escalations, license renewals/upgrades • Manage number provisioning, porting, and telecom inventory • Integrating VoIP with CRM or support systems (Salesforce, Zendesk, etc.) Business Systems Administration • Support and maintain corporate SaaS applications and communication tools • Assist in integrations between VoIP systems and other platforms (CRM, ticketing, collaboration tools) • Participate in system upgrades, rollouts, and migrations • Maintain system documentation, SOPs, and user guides • Assist with automation and process improvements across business systems Operations & Support • Serve as a tier 2 escalation point for communication and telephony issues • Analyze trends and recommend improvements to enhance reliability and user experience • Participate in on-call or after-hours support as needed for critical systems Security & Compliance • Ensure systems comply with internal security policies and regulatory requirements • Support patching, access control, and system hardening efforts • Assist with audit readiness and documentation for voice and communication systems Skills & Abilities • Strong understanding of VoIP technologies (SIP, RTP, QoS, call routing) • Experience with cloud-based communication platforms (e.g., Teams Phone, RingCentral, Zoom Phone, etc.) • Strong scripting skills (PowerShell, Python, Bash) • Strong knowledge of Entra ID, Intune, Azure VDIs, M365, SSO/SAML • Solid networking knowledge (DNS, DHCP, VLANs, firewalls, QoS) • Strong troubleshooting and analytical skills • Ability to manage vendors and external service providers • Strong communication skills with both technical and non-technical stakeholders • Experience with system integrations and APIs is a plus Education & Experience • Bachelor's degree in Information Technology or related field (or equivalent experience) • 3-5+ years of experience in VoIP, telecom, or unified communications administration • Experience supporting enterprise communication environments • Relevant certifications (e.g., Microsoft Teams Voice, Cisco, or equivalent) are a plus Desired Traits • Problem solver and proactive thinker • Strong ownership and accountability • Customer-focused mindset • Adaptable and comfortable in a fast-changing environment • Commitment to continuous learning and improvement Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements of wrists, hands, and/or fingers. Ability to sit or stand for prolonged periods and operate standard office equipment. Vision: Ability to read computer screens and printed documents with or without correction. Hearing: Ability to hear within the normal audio range with or without correction. Company Profile: At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept. The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely. Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters." Join us in building the infrastructure that fulfills the promise of insurance. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Manage client portfolio retention and revenue growth through renewals, product adoption, cross-selling, and strategic client relationships. | Bachelor's degree, minimum 3 years in account management or client success, knowledge of insurance billing/policy/claims, SaaS experience, strong communication and analytical skills, and willingness for limited travel. | Position Title: Associate Client Account Manager Department: Account Management Reports To: Senior Vice President, Client Success Job Type: Full-time, Salary + Incentive FLSA Status: Exempt Overview: The role of the Associate Account Manager owns the retention and revenue growth for a portfolio of existing clients. This role will manage the renewal lifecycle, will monetize accounts through increased adoption, will create leverage through upgrades/enhancements/add-ons, will drive line-of-business expansion and will surface and partner to close product line cross-sell opportunities Success is measured through 100%+ net revenue retention from long-term contract renewals, increased ARR across your client portfolio and > $2M cross-sale ARR bookings for a portfolio of 50-100 small to mid-market insurance carriers. Essential Job Functions & Responsibilities: • Understand current revenue generation and what is expected in the foreseeable future • Understand potential revenue upside including potential for optimizing product usage, expansion growth through lines-of-business or affiliated companies, or cross-selling products and services • Understand the contractual terms and strengthen them by securing 3+ year exclusive agreements with favorable pricing • Manage key sponsor relationships including executive sponsor(s) [CEO, CFO, CTO, CIO, CCO], business sponsor, technical sponsor, and treasury sponsor to facilitate strategic agreements and periodic references • Manage strategic initiatives with client to ensure that revenue generating priorities and mutually beneficial outcomes are at the top of the list • Manage product adoption to demonstrate the value of our partnership and help facilitate strategic decisions about where further investment will be worthwhile • Manage account health to ensure that clients are having a productive partnership journey, consistently positive customer experience, and that no revenue obstacles exist • Leverage virtual executive business reviews (EBRs) to align with sponsors regarding the current and future state of our partnership, positioning One Inc clearly as their most valuable partner that is saving them money or providing a positive experience for their customers/insureds • Leverage Professional Services implementation projects to negotiate for something of equal or greater value including an increase in committed transactions, contract extensions, strategic initiative prioritization, cross-sell introductions Skills & Qualifications: • Excellent relationship management and communications skills across a large base of clients, including presentations and storytelling. • Very strong written skills and ability to manage a large amount of written communications • Ability to connect with clients through strategic campaigns and email programs related to sales, revenue growth and client renewals • Strong grasp of analytics, data-driven decisions, and usage/adoption metrics. • Team player; works collaboratively with all departments to achieve desired results. • Ability to understand business strategies and translate those to functional and technical stakeholders. • Working knowledge of insurance industry and/or payment processing standards and trends. • Working knowledge of SaaS technology and/or experience representing software products and services. • Limited travel onsite to customer locations, conferences, or company events. Experience & Education: • Bachelors Degree in Business or equivalent experience. • Minimum 3 years’ experience in Account Management, Client Success or other relevant support position(s). • In-depth understanding of Billing, Policy, and /or Claims within the insurance industry. • Experience working in fast paced, rapid growth companies or departments. Desired Traits: • Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive & Adaptable to Change, Multi-Tasker, Commitment to Personal & Professional Development. Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard work-from-home office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Education Preferred • Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.