One Inc

Compensation

Full Description

Position Title: Sr. Product Operations Manager, Network Department: Product Operations Reports To: Director, Product Operations Location: US Remote Overview: One Inc is seeking a Sr. Product Operations Manager, Network, to lead the end-to-end commercialization and launch strategy for within the Network product line. This highly visible role sits within the Product Operations team and serves as a critical enabler for Product Management, helping the organization scale by surrounding product teams with the insights, processes, and cross-functional alignment needed to make faster, smarter decisions. This role will have end-to-end accountability for commercialization of key product initiatives, including the design, launch, and continuous improvement of our early access beta programs. You’ll collaborate closely with Product, Marketing, Sales, and Customer Success to define launch tiers, product readiness, and track KPIs that measure success. You will ensure that new features and capabilities are successfully introduced to the market by managing the processes, communication, metrics, and readiness across the product lifecycle. This role is not just about launching products—it’s about owning their success. From concept to client adoption, you’ll be the driving force behind making sure our Network products deliver real impact in the market. This is a unique opportunity for a strategic operator who understands the insurance market, thrives in cross-functional environments, and can translate product vision into scalable, repeatable launch excellence. Key Responsibilities: • Commercialization & Launch Leadership • Lead the end-to-end operational execution of bringing new products and features to market—from concept through launch and post-launch optimization. • Design and implement comprehensive commercialization and launch strategies aligned with company objectives and market demands. • Own the success of product launches by driving cross-functional alignment, readiness, and adoption across Product, Marketing, Sales, Customer Success, and Enablement. • Maintain executive-level visibility, regularly presenting launch plans, progress, and outcomes to senior leadership and influencing strategic decisions. • Customer & Stakeholder Engagement • Lead sessions with customers to gather feedback on product features, pricing strategies, and launch readiness. • Confidently represent the voice of the market in internal discussions, using data and insights to influence product direction and go-to-market decisions. • Demonstrate strong persuasive communication skills to align diverse stakeholders, challenge assumptions, and advocate for market-informed strategies. • Translate customer insights into actionable recommendations that shape product positioning and commercialization strategy. • Beta Program Strategy • Own the strategy and approach for beta programs to validate new product features and gather early customer feedback and inform product readiness. Define beta objectives, success metrics, and feedback loops; track outcomes to inform product readiness, collaborate with Product and Engineering to iterate based on insights. • Serve as the primary point of contact for beta customers, ensuring clear communication and structured feedback collection. Go-To-Market Enablement • Partner with Product Marketing to define messaging, positioning, and value propositions that resonate with target audiences. • Coordinate GTM launch plans, timelines, and deliverables across stakeholders to ensure smooth and timely execution. • Facilitate enablement for internal teams by delivering training, collateral, FAQs, and other launch materials. • Cross-Functional Collaboration • Partner closely with Product, Engineering, Marketing, Support, and Sales to operationalize and scale product processes. Drive best practices, templates, and tools to standardize how Stakeholder teams prepare for and execute launches. Ensure product documentation, messaging, and internal resources are current and accessible. • Launch Management & Performance Tracking • Coordinate planning and execution of product launches, coordinating efforts across departments for successful rollouts. • Define and track KPIs to measure product readiness, adoption rate, customer impact and feedback across Product Development Life Cycle (PDLC) stages. • Support the creation of dashboards and reporting to share insights and inform continuous improvement. • Use metrics and feedback to refine product readiness and beta program approaches continuously. Skills: • Educational Foundation: Bachelor's degree in business, Marketing, or a related field; MBA or advanced degree preferred. • Relevant Experience: 7+ years in product operations, product management, go-to-market roles within enterprise SaaS or payments. Experience in insurance is a strong plus. • Commercialization Expertise: Proven success in leading product launches from concept to market adoption, including early adopter beta programs, and cross-functional enablement. • Strategic Thinking & Execution: Ability to translate customer feedback, and business goals into actionable launch strategies and operational plans. • Analytical Acumen: Strong analytical skills with the ability to interpret data, define KPIs, and use insights to refine strategies and improve outcomes. • Adaptability & Drive: Thrives in fast-paced, dynamic environments with a bias for action and continuous improvement. Desired Traits: • Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development Physical Demands: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Standard indoor office setting; exposure to computer screens. Physical: Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed. Vision: See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents. Hearing: Ability to hear in the normal audio range with or without corrections. Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments. The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments. Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible. One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in. Education Preferred • Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.