Olive Systems

Serve as the primary technical contact for customers, lead demos and onboarding, guide secure Kubernetes adoption, and drive product adoption and retention. | 3+ years in customer-facing technical roles with deep cloud and Kubernetes knowledge, strong security and DevOps understanding, and excellent interpersonal skills. | Location: Israel, Western Europe, or East Coast US Hiring for: ARMO (https://www.armosec.io/) Via: 5Candidates About ARMO ARMO, the creator and maintainer of Kubescape—the world’s fastest-growing and most adopted open-source Kubernetes security project (an official CNCF Incubation Project)—is connecting the dots between Cloud, Kubernetes, container, and application security, all with runtime insights. ARMO delivers complete protection for cloud-native applications through the first Behavioral Cloud Detection and Response (CADR) solution, offering fully explainable and traceable runtime security across the entire cloud stack. About the Role 5Candidates is hiring a Customer-Facing Solution Architect on behalf of ARMO. We’re looking for someone with deep technical expertise in cloud security and a strong ability to build relationships. In this role, you’ll work directly with SMB and enterprise clients, translating their business and technical needs into tailored technical solutions. You’ll lead both pre- and post-sales engagements—delivering demos, guiding onboarding and implementation, introducing new capabilities, and ensuring the platform is aligned with the customer’s security goals. As a trusted advisor and cloud security expert, you’ll empower customers to adopt, optimize, and scale secure Kubernetes environments using ARMO’s platform. What You’ll Do • Act as the primary technical point of contact for customers, building strong relationships and ensuring success with ARMO’s platform • Occasionally deliver demos and POCs alongside the sales team • Lead interactions with enterprise customers via periodic meetings, Slack, and email • Manage the full customer journey: uncover pain points, business goals, milestones, and drive toward success • Oversee onboarding, deployment, and integration of ARMO solutions (SaaS and On-Prem) • Provide hands-on training and best practice guidance to maximize product ROI • Serve as a trusted advisor to DevOps, DevSecOps, and security teams • Contribute to strategic account planning and customer growth initiatives • Boost product adoption, ensure retention and renewals, and identify expansion opportunities • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap • Build customer dashboards and translate product usage data into actionable insights About You • 3+ years in a customer-facing technical role (Solution Architect, Support, CSM, Sales Engineer, etc.) • Deep hands-on knowledge of cloud platforms and Kubernetes/containerized environments • Experience with AWS, GCP, Azure • Familiarity with Infrastructure-as-Code tools (e.g., Terraform, Helm) is a plus • Strong understanding of security principles, DevOps, and compliance practices • Excellent interpersonal skills; ability to bridge business and technical conversations • Proven success in driving product adoption and customer advocacy • Advanced-level English (verbal and written) is a must; additional languages are a plus Job Type: Full-time Work Location: Remote

Lead customer onboarding and success for AI-powered SaaS products, optimize AI agent behavior, and drive customer retention and growth. | 2-4 years in customer success or client-facing SaaS roles, experience with enterprise onboarding, strong communication skills, and comfort with AI tools. | Location: (USA Remote) | Full-Time Hiring for: Quack AI Via: 5Candidates About the Company At 5Candidates, we help cutting-edge startups scale with top talent. We’re currently hiring a Customer Success Manager & AI Trainer (NYC) on behalf of Quack AI — a fast-growing, venture-backed startup trusted by global companies like Yotpo, Artlist, Notable, and Rentman. Quack is building the next operating system for customer support teams. They’re well-funded, shipping fast, and building AI-powered products that customers genuinely love. About Quack Quack is led by a founding team with 6+ years of experience across multiple ventures. Headquartered in Tel Aviv, the team works closely with U.S. customers, and the CEO frequently travels to New York. The company is backed by leading investors and operators from California and New York, offering a unique opportunity to grow within a globally connected network. They value clear communication, deep focus, simplicity, and full ownership across everything they do. About the Role We’re hiring a sharp, detail-obsessed Customer Success Manager & AI Trainer to lead successful customer onboarding, optimize LLM prompt behavior, and ensure outstanding delivery of Quack’s AI Copilot and Agentic products. You’ll work cross-functionally with customers, product teams, and LLMs to drive adoption, retention, and measurable business impact — while directly shaping how Quack’s AI agents speak, behave, and evolve. What You’ll Do Customer Success & Onboarding • Own the full implementation process for new customers from kickoff to go-live • Build tailored success plans based on customer goals and workflows • Lead onboarding and training sessions for customer teams • Monitor account health and proactively flag risks AI Training & Optimization • Design and refine LLM prompts, blocks, and flows for each customer • Test, QA, and optimize behavior directly within the Quack Brain • Use real-world conversation data to continuously improve agent performance • Collaborate with Product and Engineering to explore automation opportunities Strategic Growth • Identify and pitch expansion opportunities (new channels, seats, or use cases) • Convert learnings into repeatable playbooks and internal documentation • Turn real usage into customer stories, feedback, and insights What We’re Looking For • 2–4 years of experience in Customer Success, Support Ops, or a client-facing SaaS role • Proven track record of onboarding and supporting enterprise accounts • Excellent attention to detail and structured thinking • Strong communication skills — especially with execs and cross-functional teams • Comfortable working with AI tools, prompts, and automation platforms Bonus Points • Hands-on experience writing or optimizing AI prompts • Familiarity with tools like Intercom, Zendesk, Notion, HubSpot, and Slack • Background in customer support, B2B SaaS, or LLM-based products • Ability to manage multiple projects with tight deadlines Job Type: Full-time Work Location: Remote