Nuvem

Lead and oversee pharmacy operations and strategic accounts ensuring regulatory compliance, operational excellence, and client satisfaction while driving growth and innovation. | Bachelor’s degree with 10+ years in pharmacy operations or healthcare management, deep knowledge of 340B program and regulatory compliance, and executive leadership skills. | Description: The Vice President of Pharmacy Operations is a senior leadership role responsible for driving operational excellence, regulatory compliance, and strategic execution across the organization’s portfolio of pharmacy management clients. Serving 340B-covered entities such as FQHCs and Ryan White grantees, this role provides executive oversight of field operations and strategic accounts, ensuring high-quality service delivery and alignment with both client goals and enterprise priorities. This leader will partner cross-functionally to lead initiatives that improve scalability, client satisfaction, and financial performance. Key Responsibilities: • Provide leadership and strategic oversight for regional and strategic account pharmacy operations across the organization’s client base. • Ensure operational consistency, regulatory compliance, and alignment with 340B program requirements and HRSA audit readiness. • Serve as an escalation point and executive sponsor for complex operational or client issues. • Drive performance across key metrics including prescription volume, patient satisfaction, operational efficiency, and profitability. • Develop and implement operational strategies and initiatives that support the scalability and sustainability of pharmacy services. • Collaborate with internal departments including Compliance, Clinical, Implementation, and Finance to support client success and internal alignment. • Identify and execute on opportunities for pharmacy service expansion, integration, and innovation to support client growth and evolving needs. • Ensure development and execution of SOPs, training programs, and performance management systems across the field. • Monitor and support change management activities tied to strategic and regulatory shifts. • Provide mentorship and leadership development to regional leaders and operational executives to build bench strength and organizational capacity. “Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.” Requirements: • Bachelor’s degree in business, healthcare administration, pharmacy, or related field required; advanced degree preferred. • Minimum 10 years of experience in pharmacy operations, healthcare management, or multi-site leadership roles. • Demonstrated success leading field operations in a highly regulated and client-facing environment. • Deep understanding of 340B program dynamics, FQHC operations, and pharmacy regulatory compliance requirements. Skills & Competencies: • Executive-level communication and leadership skills with proven ability to lead distributed teams. • Strategic thinking and operational execution across complex and dynamic environments. • Strong analytical and financial acumen to assess performance, manage budgets, and support data-driven decisions. • Ability to foster client trust, manage escalations, and influence decision-making across stakeholder groups. • Change leadership capabilities with experience managing growth, transformation, or integration initiatives. Working Conditions Primarily remote with regular travel (up to 30%) to client sites, pharmacy locations, and internal leadership meetings. Extended or flexible hours may be required to support business demands or critical issues.

Manage pharmacy technician staffing and scheduling, support pharmacy managers and PICs operationally, ensure compliance with 340B program requirements, and provide onsite and remote support across multiple pharmacy sites. | High school diploma or higher, active pharmacy technician certification, minimum 5 years as pharmacy technician with supervisory experience, and experience in outpatient or community pharmacy settings. | Description: The Pharmacy Operations Manager plays a critical role in supporting the operational effectiveness of a region of pharmacies managed by the organization in partnership with 340B-covered entities such as FQHCs and Ryan White clinics. This position reports up to the Regional Director of Pharmacy Operations to provide day-to-day operational support to Pharmacy Managers and Pharmacists-in-Charge (PICs), ensures adequate staffing and scheduling coverage across multiple sites, assists with training and onboarding, and serves as a trusted resource for both pharmacy teams and client partners. • Coordinate and manage pharmacy technician and staff scheduling across the region to ensure appropriate coverage, including oversight of vacation and leave planning. • Serve as the first point of contact for Pharmacy Managers and PICs for operational questions, issues, and requests; escalate matters to the Regional Director as needed. • Provide onsite and remote support to pharmacy teams to ensure adherence to standard operating procedures and company policies. • Assist with onboarding and training of new pharmacy staff, including pharmacy technicians and support staff, ensuring competency and compliance with operational standards. • Monitor day-to-day workflows and collaborate with Pharmacy Managers to identify and implement operational improvements. • Act as a resource for client contacts and pharmacy owners, providing timely communication and support to maintain positive relationships and resolve routine issues. • Support compliance with regulatory and 340B program requirements through regular documentation reviews, inventory checks, and process audits. • Coordinate with Human Resources and the Regional Director on recruiting, interviewing, and hiring processes for pharmacy technician positions. • Assist with implementing and reinforcing best practices for customer service and patient engagement. • Prepare routine reports and updates for the Regional Director regarding staffing, performance, and operational concerns. • Travel to pharmacy sites within the region to provide in-person support, coaching, and coverage assistance when necessary “Nuvem provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.” Requirements: • High School Diploma or equivalent required; Associate’s degree or higher preferred. • Active Pharmacy Technician Certification (e.g., PTCB or ExCPT) in good standing required. • Minimum 5 years of experience as a pharmacy technician, with at least 2 years in a lead technician, supervisory, or pharmacy operations support role. • Prior experience in outpatient or community pharmacy settings required; experience in a 340B pharmacy environment preferred. Skills & Competencies: • Strong understanding of pharmacy workflows, inventory management, and staffing needs. • Proven ability to coordinate multiple schedules and adjust staffing plans proactively. • Excellent interpersonal and communication skills, with the ability to support and coach diverse teams. • Highly organized and able to manage competing priorities with minimal supervision. • Competence with pharmacy management systems and common office productivity tools (e.g., Microsoft Office Suite). • Demonstrated problem-solving skills and a commitment to customer and patient service excellence. Working Conditions: Primarily remote with regular travel (up to 30%) to pharmacy locations within the assigned region. Flexible hours may be required to respond to urgent staffing or operational needs.