Northrop Grumman Federal Credi

Analyze credit union lending and deposit operations, develop KPIs and dashboards, map business processes, support growth strategies, and deliver data-driven insights to stakeholders. | 8+ years in credit union lending/deposit operations, 10+ years business analysis experience preferably in financial services, strong SQL and Tableau/Power BI skills, and excellent communication abilities. | Summary of Primary Functions We are seeking a dynamic and results-driven Business Analyst III/IV to join our growing team. This role will serve as a strategic liaison between business units and technical/data teams, ensuring that the credit union’s operational needs, member experience goals, and strategic objectives are translated into actionable, data-driven solutions. The ideal candidate will bring years of hands-on experience in credit union lending and deposit operations, with a deep understanding of how these functions work, what drives their success, and how they are measured. You should be able to quickly grasp the goals and metrics critical to these areas and use that knowledge to inform and influence strategic and operational decisions.   You’ll play a critical role in analyzing product and departmental performance, creating process maps, developing business plans, and delivering high-quality data visualizations and presentations.   Skills and Abilities * Bachelor’s degree in business, Finance, Data Analytics, Information Systems, or a related field. Master’s degree preferred. * 8+ years of experience in lending and deposit operations within a credit union or similar financial institution is preferred. * 10+ years of experience in business analysis, preferably in financial services or credit unions. * Strong understanding of credit union product lines, operational workflows, and performance metrics. * Knowledgeable in SQL, with strong hands-on experience in data querying and manipulation. * Skills in Tableau or Power BI for creating dashboards and interactive reports. * Strong understanding of business process mapping and optimization techniques. * Exceptional written and verbal communication skills, with the ability to present data-driven insights to non-technical audiences. * Experience developing KPIs, analyzing campaigns, and supporting cross-functional teams with actionable strategies. * Detail-oriented, analytical thinker with a strategic mindset and proactive approach to problem-solving. Duties and Responsibilities * Stakeholder Engagement & Requirements Gathering: Collaborate with internal teams to collect, analyze, and document business requirements to ensure seamless execution of strategic initiatives. * Performance Analysis: Evaluate department and product-specific performance; develop KPIs and dashboards with minimal oversight to monitor business health, particularly in lending and deposit operations. * Program & Campaign Optimization: Analyze program performance (e.g., member referral programs) and make recommendations for improvement based on profitability and effectiveness. * Growth Strategy Support: Recommend KPIs, metrics, and data models to support growth strategies, especially within lending and deposit portfolios. * Process Mapping: Document and map out current-state and future-state business processes to identify opportunities for efficiency and improvement. * Business Planning: Partner with internal departments, especially Lending and Deposit Operations to generate actionable business plans and strategies that support operational and growth objectives. * Data Visualization & Reporting: Create insightful dashboards and visual reports using tools like Oracle BI, Tableau or Power BI. * SQL & Data Interpretation: Use SQL to query data from various systems and interpret complex data sets to generate clear, strategic insights. * Member Engagement Analysis: Support the evaluation of member behavior, retention, and engagement to inform experience and outreach initiatives. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Business Analyst III - $68,700 to $103,050 Annually Business Analyst IV- $77,289 to $115,934 Annually Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 7:00 am to 4:00 pm PST

Provide phone support to credit union members by handling inquiries, processing transactions, and assisting with account services. | High school diploma or GED, at least one year of financial institution experience performing teller functions, strong communication skills, and attention to detail. | Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures. Requirements Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Call Center Representative I - $22.29 to $31.21 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Flexibility between Monday through Friday 7:00 am to 6:00 pm

Provide phone support to credit union members, assist with member inquiries, process transactions, and support account openings. | High school diploma or GED, at least one year of financial institution or teller experience, strong communication skills, and attention to detail in transaction processing. | Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams—and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures. Requirements Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Call Center Representative I - $22.29 to $31.21 Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.  We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Flexibility between Monday through Friday 7:00 am to 6:00 pm

Manage daily mortgage operations staff and processes ensuring compliance with policies, regulations, and service levels while leading team performance and vendor relationships. | Requires 5-7 years mortgage operations management experience, strong knowledge of mortgage regulations and guidelines, leadership skills, and ability to develop policies and manage compliance. | Launching your career with Northrop Grumman Federal Credit Union (NGFCU) means being a valued team member at one of the strongest credit unions in the country.  AT NGFCU, we understand that our employees are one of our most valuable assets.  We offer a total compensation program that focuses on providing work-life balance and supports the overall needs of our team members. Summary of Primary Functions The mortgage operations manager is primarily responsible for managing the day-to-day functions of the mortgage operation staff, which includes processors, support reps, and closer/funders. The operations manager monitors the productivity and performance of the mortgage operations department, ensuring that all mortgage loan applications are processed, reviewed, and funded in accordance to the Credit Union’s service level agreements, lending policies, and compliance requirements. Additionally, the operations manager is responsible for developing or enhancing policies, procedures, staff training materials, and ensuring that organizational goals and department goals are consistently met. Skills, Abilities and Qualifications * Bachelor’s degree or equivalent work experience * 5-7 years’ mortgage operations management experience  * Strong knowledge and proficiency of Microsoft Office Outlook, Word and Excel software.  * Strong knowledge of Fannie Mae selling guidelines, underwriting requirements, and technology tools/integrations  * Strong knowledge of TRID/TILA/RESPA regulations and HMDA requirements   * General familiarity with various state level mortgage closing requirements, funding requirements, and escrow/attorney states best practices  * Excellent leadership and coaching skills. * Must communicate and work well in a team environment  * Demonstrate willingness and ability to coach and support employees and staff members  * Ability to quickly learn new systems and technology * Develop create and apply new policies and procedures  * Ability to multitask and maintain an organized manager’s dashboard to have full visibility of employee’s day-to-day workflow  * Ability to step in and assist in other department functions as needed.  * Must work well independently and be self-motivated * Must possess and consistently demonstrate strong leadership, management, and communication skills (verbal, written, listening, presentation)  Duties and Responsibilities * Manage the operational functions of the real estate loan process * Ensure that approved policies, procedures, and regulations are updated and adhered to * Assists in setting and achieving goals and objectives of the department  * Resolves problems and complaints of members and reviews problem files with staff to provide direction and support *   * Hold regular performance assessment and coaching meetings with staff * Identify potential production or process challenges, and proactively resolve them  * Work with outside vendors (AMCs, title and escrow companies, attorneys, credit vendors, creditors) to ensure a partnership that results in efficient and effective productivity * Exercise good judgement to approve/deny day to day operational exceptions after reviewing compliance reports in consultation with senior management * Participate in or lead department and organizational meetings as directed * Act as the main escalation point for all issues that may arise within the operational functions of the department * Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, ECOA, Fair Lending and HMDA. * Ensure department compliance with all NGFCU policies and procedures * Provide staff guidance, support and cross training in various functional areas as needed * Provide excellent quality service that meets the standards set forth by NGFCU * Exercises the usual authority of a Manager concerning staffing, performance appraisal, salary recommendations, promotions and terminations * Other duties as assigned NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Mortgage Loan Operations Manager- $111,035 to $166,553 Annually Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records. Monday through Friday 8:00 am to 5:00 pm