NORTHERN ENGRAVING CORPORATION

Manage and expand global strategic customer relationships, develop commercial plans, and coordinate cross-departmental collaboration for customer projects. | Requires at least 5 years of global account management experience, proficiency in negotiation and cross-cultural communication, and familiarity with the automotive industry and supply chain. | Job Details Job Location: Regional Division - Novi, MI 48375 Position Type: Full Time Purpose: The Key Account Manager is the core liaison for the company's global strategic customers. This position oversees the maintenance and expansion of cooperative relationships under the customer's global business layout, leads full-cycle commercial collaboration and information flow. By accurately identifying customer needs, formulating medium and long-term cooperation strategies, and implementing commercial plans, it achieves mutual growth of customer value and company profitability, and builds sustainable global strategic partnerships. Qualifications Essential Duties and Responsibilities: Responsible for global customer strategic relationship management. This involves coordinating the development of new customers and the deepening of existing core customer relationships worldwide; stablishing and maintaining long-term strategic cooperative relationships in conjunction with the customer's global business layout. Conducting in-depth research on customers' global business needs, development plans, and market trends to accurately identify customers' potential needs and pain points is necessary. Acts as the global information hub between customers, the company, and its affiliates to ensure efficient and accurate cross-regional and cross-departmental information flow, synchronizing customer feedback and corporate resource support. Responsible for commercial planning and sales expansion. Accurately identify short-term (1~3 years), medium-term (3-5 years), and long-term (over 5 years) business opportunities of customers and the global market; take the lead in formulating phased commercial business plans, clarifying sales targets, implementation paths, resource allocation, and expected profit returns. Promotes the implementation of commercial plans; track progress regularly, analyze execution deviations, and dynamically adjust strategies to ensure the achievement of sales targets and profit indicators. Responsible for developing global sales expansion strategies, exploring new business scenarios and cooperation models; negotiating transnational business opportunities on behalf of the company with customers, finalizing cooperation details, and ensuring the successful landing of new business opportunities. Provide high-level customer service globally, establish a rapid response mechanism, and promptly handle customer issues, complaints, and emergencies in cross-regional cooperation. Maintain and manage the global customer commercial open items list (including contract performance, payment settlement, demand changes, etc.) to ensure closed-loop management of matters. Regularly report cooperation progress to customers, collect customer satisfaction feedback, and continuously optimize service processes and cooperation models. Lead and coordinate global cross-departmental collaboration (Project Management, Cost Control, Design, Engineering, Manufacturing, etc.) to ensure full-cycle commercial support for customer projects. Link regional teams of the company to coordinate resource allocation and collaborative advancement of customers' global business, and resolve process barriers and communication obstacles in cross-regional cooperation. Skills and Qualifications: Bachelor's degree in Marketing, Business Management, Engineering, or Automotive-related fields is required: Master's preferred. Professional certifications such as Project Management Professional (PMP) or Certified Professional in Supply Management (CPSM) preferred At least five (5) years' experience in global account management. Global account management experience in the automotive industry preferred. Excellent global commercial negotiation skills and cross-cultural communication skills (written + verbal), capable of effectively handling transnational customer engagement scenarios. Proficient in business opportunity identification, short/medium/long-term commercial plan formulation and implementation, with a proven track record of sales growth or customer development success. Outstanding organizational and coordination capabilities, as well as cross-departmental and cross-regional collaborative leadership skills, able to effectively motivate teams to advance global projects. Proficient in Microsoft Office (Excel, PowerPoint, Word) with strong data analysis and report writing capabilities. Willingness to travel frequently internationally/regionally, self-driven, and have a strong desire to exceed sales budget targets. Familiar with the automotive industry supply chain, manufacturing processes, and global market dynamics. Experience as a Global Key Account Manager in multinational enterprises, with successful cases of serving global customers of well-known automotive brands preferred. Engineering or manufacturing background, able to deeply understand customer technical needs and product implementation logic is beneficial. #NEIND1

Manage and develop strategic customer relationships, identify business opportunities, and coordinate cross-departmental efforts to optimize customer satisfaction and company profitability. | Requires 5+ years in manufacturing customer engagement, strong negotiation skills, and experience with supply chain and production processes, which are not reflected in your background. | Job Details Job Location: Regional Division - Novi, MI 48375 Position Type: Full Time Purpose: The Sales Account Manager serves as a strategic liaison between the company and customers, maintains in-depth customer relationships, explores business opportunities, optimizes cooperation processes, maximizes customer lifetime value, and drives dual growth of the company's business revenue and profitability. Qualifications Essential Duties and Responsibilities: Establish and maintain long-term strategic cooperative relationships with customers; conduct regular customer visits to gain in-depth understanding of customers' business plans, production capacity needs, and financial status, and accurately identify business opportunities. Act as the primary point of contact for customers; respond promptly to customer inquiries, needs, and complaints; coordinate with internal departments such as Engineering, Production, Procurement, and Finance to provide end-to-end solutions and follow up on closure. Collect customer business information, including Production Part Approval Process (PPAP) timelines, Financial Planning and Analysis (FPA) requirements, Standard Operating Procedure (SOP) specifications. Responsible for estimated Annual Usage (EAU) budgets and procurement processes. Establish customer information files and update them dynamically. Lead customer pricing negotiations and payment terms; develop competitive commercial proposals and pricing systems to balance customer needs and company profits. Identify, explore, and implement business opportunities that can improve NBHX's financial performance. Accurately identify short-term (within 1 year), medium-term (1-3 years), and long-term (over 3 years) business opportunities and needs of customers and the market; take the lead in formulating commercial business plans for corresponding phases, clarifying objectives, implementation paths, resource requirements, and expected returns. Promote the implementation of commercial business plans; track progress regularly, analyze deviations, and adjust and optimize strategies in a timely manner to ensure the achievement of plans. Prepare and maintain customer price breakdowns and tooling cost breakdowns; collaborate with the Finance department to follow up on accounts receivable collection and resolve various disputes and claims related to commercial cooperation. Submit annual customer cooperation forecasts to support NBHX's factory budget formulation and resource allocation. Participate in new project cooperation throughout the entire process; support engineering design, prototype validation, mass production, and other phases; coordinate and handle commercial matters related to engineering changes. Coordinate cross-departmental collaboration matters in customer commercial cooperation (including production scheduling, supply chain support, tooling development, cost control, etc.) to ensure smooth cooperation processes. Handle sudden issues and escalated customer complaints in customer cooperation; formulate preventive measures to reduce cooperation risks. Efficiently handle daily service matters such as customer Request for Quotation (RFQs) supply chain coordination, and factory relocation docking. Maintain historical data of customer cooperation (including price records, commercial negotiation minutes, cooperation change documents, etc.) to ensure data integrity and traceability. Skills and Qualifications: Bachelor's degree in Engineering, Marketing, Finance, Business Management, or related fields required; Master's degree preferred. Professional certifications in commercial negotiation or project management (e.g., PMP) preferred. Prefer five (5) years of experience in customer engagement, commercial negotiation, or project management in the manufacturing industry (preferably Nameplate, Appliance, or related fields). Excellent communication and customer relationship skills, commercial negotiation skills, and problem-solving abilities; proficient in business opportunity identification, commercial plan formulation, and implementation; with a proven track record of successful customer development or profitability improvement. Proficient in MS Office (Excel, PowerPoint, Word) and other relevant office software; strong data analysis and report writing capabilities. Ability to work under pressure, adapt to a fast-paced work environment, and work overtime flexibly as needed. Excellent cross-departmental collaboration awareness, communication skills, and teamwork spirit; meticulous attention to details. Experience in customer management of large manufacturing enterprises; familiar with industry supply chain and production processes. #NEIND1