NORTHERN ENGRAVING CORPORATION

Compensation

Full Description

Job Details Job Location: Regional Division - Novi, MI 48375 Position Type: Full Time Purpose: The Sales Account Manager serves as a strategic liaison between the company and customers, maintains in-depth customer relationships, explores business opportunities, optimizes cooperation processes, maximizes customer lifetime value, and drives dual growth of the company's business revenue and profitability. Qualifications Essential Duties and Responsibilities: Establish and maintain long-term strategic cooperative relationships with customers; conduct regular customer visits to gain in-depth understanding of customers' business plans, production capacity needs, and financial status, and accurately identify business opportunities. Act as the primary point of contact for customers; respond promptly to customer inquiries, needs, and complaints; coordinate with internal departments such as Engineering, Production, Procurement, and Finance to provide end-to-end solutions and follow up on closure. Collect customer business information, including Production Part Approval Process (PPAP) timelines, Financial Planning and Analysis (FPA) requirements, Standard Operating Procedure (SOP) specifications. Responsible for estimated Annual Usage (EAU) budgets and procurement processes. Establish customer information files and update them dynamically. Lead customer pricing negotiations and payment terms; develop competitive commercial proposals and pricing systems to balance customer needs and company profits. Identify, explore, and implement business opportunities that can improve NBHX's financial performance. Accurately identify short-term (within 1 year), medium-term (1-3 years), and long-term (over 3 years) business opportunities and needs of customers and the market; take the lead in formulating commercial business plans for corresponding phases, clarifying objectives, implementation paths, resource requirements, and expected returns. Promote the implementation of commercial business plans; track progress regularly, analyze deviations, and adjust and optimize strategies in a timely manner to ensure the achievement of plans. Prepare and maintain customer price breakdowns and tooling cost breakdowns; collaborate with the Finance department to follow up on accounts receivable collection and resolve various disputes and claims related to commercial cooperation. Submit annual customer cooperation forecasts to support NBHX's factory budget formulation and resource allocation. Participate in new project cooperation throughout the entire process; support engineering design, prototype validation, mass production, and other phases; coordinate and handle commercial matters related to engineering changes. Coordinate cross-departmental collaboration matters in customer commercial cooperation (including production scheduling, supply chain support, tooling development, cost control, etc.) to ensure smooth cooperation processes. Handle sudden issues and escalated customer complaints in customer cooperation; formulate preventive measures to reduce cooperation risks. Efficiently handle daily service matters such as customer Request for Quotation (RFQs) supply chain coordination, and factory relocation docking. Maintain historical data of customer cooperation (including price records, commercial negotiation minutes, cooperation change documents, etc.) to ensure data integrity and traceability. Skills and Qualifications: Bachelor's degree in Engineering, Marketing, Finance, Business Management, or related fields required; Master's degree preferred. Professional certifications in commercial negotiation or project management (e.g., PMP) preferred. Prefer five (5) years of experience in customer engagement, commercial negotiation, or project management in the manufacturing industry (preferably Nameplate, Appliance, or related fields). Excellent communication and customer relationship skills, commercial negotiation skills, and problem-solving abilities; proficient in business opportunity identification, commercial plan formulation, and implementation; with a proven track record of successful customer development or profitability improvement. Proficient in MS Office (Excel, PowerPoint, Word) and other relevant office software; strong data analysis and report writing capabilities. Ability to work under pressure, adapt to a fast-paced work environment, and work overtime flexibly as needed. Excellent cross-departmental collaboration awareness, communication skills, and teamwork spirit; meticulous attention to details. Experience in customer management of large manufacturing enterprises; familiar with industry supply chain and production processes. #NEIND1