Northeast Georgia Health System

Handling high volumes of patient billing calls, resolving inquiries, and ensuring accurate documentation. | Minimum of 3 years medical billing or collection experience, with knowledge of revenue cycle functions and health insurance. | Job Category: Administrative & Clerical Work Shift/Schedule: 8 Hr Afternoon - Evening Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Customer Service Representative II is responsible for handling high volumes of inbound and outbound patient billing calls, addressing inquiries and complaints related to professional and facility services. The role requires courteous and efficient communication, accurate documentation, timely issue resolution, and escalation to leadership when needed, while keeping patients informed throughout the process. The Customer Service Representative II is responsible for managing high volumes of inbound and outbound patient billing calls. This role involves explaining insurance responsibilities, communicating denial reasons, and helping patients understand the medical billing process for services rendered. The CSR II resolves billing inquiries and complaints, and ensures accurate documentation of all interactions. Minimum Job Qualifications Licensure or other certifications: GA HMFA Certified Patient Account Representative (CPAR) Certification Educational Requirements: High School Diploma or GED Minimum Experience: Three (3) year minimum medical billing or collection experience. Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Other: Job Specific and Unique Knowledge, Skills and Abilities Solid knowledge of Revenue Cycle functions, including registration, authorization, and insurance billing. Personal computer proficiency to include all programs necessary to perform job duties and ability to toggle between systems efficiently. Excellent listening and problem-solving skills with attention to details. Excellent customer service skills and ability to remain calm and professional in stressful situations. Excellent verbal and written communication skills. Ability to work independently within guidelines. Essential Tasks and Responsibilities Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum. Identifies self by name and department, handles call in professional manner, asks if all issues resolved and if anything else may be needed prior to ending call. Reviews accounts thoroughly, verifying balance to be correct. Performs required action to correct balances found to be in error. Refers errors to other departments for assistance only when appropriate. Analyzes all details of account for accuracy and resolves all insurance questions including payment, adjustments and benefits. Researches all patient complaints and inquiries in a timely manner, keeping patient informed of progress when other departments must be consulted. Follows required insurance billing processes Follows all department and NGHS guidelines, policies, and standard work. Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development. Maintains an understanding of health insurance and EOB's, collection processes and techniques, and NGHS Financial Assistance Programs . Performs other duties as assigned. Documents the patient account thoroughly and accurately in order to leave sufficient information for any other party reviewing the account for future collection efforts, which may include presentation in court. Ability to thoroughly review and understand all documentation in the NGMC Patient Accounting EMR system. Physical Demands Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Occasionally 0-30% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Frequently 31-65% Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status. Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.

Handle patient calls related to collections, research accounts, and refer accounts to bad debt agencies. | High school diploma, at least 1 year of collection experience, knowledge of patient collections, and strong communication skills. | Job Description: • Handle outbound and inbound patient phone calls related to patient collection activities within a high-volume call center • Provide efficient and professional customer service • Research and document all performed work and refer patient accounts to bad debt agencies appropriately • Manage high-volume inbound and outbound calls related to patient collections • Address patient inquiries and concerns • Research account details, document all interactions accurately, and ensure appropriate referral of accounts to bad debt agencies when necessary Requirements: • High School Diploma or GED • One (1) year minimum collection experience, preferably in a Healthcare or Call Center setting • Solid knowledge of patient collections and bad debt procedures • Ability to work with various systems to perform daily job duties • Strong listening and problem-solving skills with attention to detail • Effective communication skills, verbal and written • Ability to work independently within guidelines Benefits: • Health insurance • Professional development opportunities

Handle patient collection calls, review accounts, document interactions, and escalate issues as needed. | High school diploma, minimum 1 year collection experience, strong communication and problem-solving skills. | Job Category: Administrative & Clerical Work Shift/Schedule: 4 Hr Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Customer Service I Representative is responsible for handling outbound and inbound patient phone calls related to patient collection activities within a high-volume call center environment, providing efficient and professional customer service. The CSR I researches and documents all performed work and refers patient accounts to bad debt agencies appropriately. The Customer Service Representative I plays a key role in supporting patient financial services by managing high-volume inbound and outbound calls related to patient collections. This position is responsible for delivering professional, courteous, and efficient customer service while addressing patient inquiries and concerns. The CSR I also researches account details, documents all interactions accurately, and ensures appropriate referral of accounts to bad debt agencies when necessary. Minimum Job Qualifications • Licensure or other certifications: • Educational Requirements: High School Diploma or GED • Minimum Experience: One (1) year minimum collection experience. Preferably in a Healthcare or Call Center setting • Other: Preferred Job Qualifications • Preferred Licensure or other certifications: CPAR, CMA, CPB, or AHIMA equivalent certification • Preferred Educational Requirements: • Preferred Experience: • Other: Job Specific and Unique Knowledge, Skills and Abilities • Solid knowledge of patient collections and bad debt procedures. • Ability to work with various systems to perform job daily job duties. • Strong listening and problem-solving skills with attention to detail. • Effective communication skills verbal and written. • Ability to work independently within guidelines. Essential Tasks and Responsibilities • Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum. • Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies. Collaborating with outside departments as needed. • Identify and escalate issues to SPRC leadership appropriately. • Maintains detailed notes to assist any party reviewing patient accounts • Meets or exceeds required quality, productivity and collection performance standards as determined by SPRC leadership. • Provides resolution to patient calls based on established standards and procedures. • Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development. • Follows scripting guidelines outlined by Supervisor/Manager when interacting with patients to maintain high quality of service. Listens and thinks critically to make sound judgments on patient accounts. • Maintains an understanding of collection processes, techniques, and following department standard of work • Performs other duties as assigned. Physical Demands • Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time • Vision: Moderate, Occasionally 0-30% of time • Kneeling/Stooping/Bending: Occasionally 0-30% • Standing/Walking: Occasionally 0-30% • Pushing/Pulling: Occasionally 0-30% • Intensity of Work: Frequently 31-65% • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Handle patient collection calls, review accounts, resolve discrepancies, and document interactions. | High school diploma, at least 1 year collection experience, knowledge of patient collections and bad debt procedures, good communication and problem-solving skills. | Job Category: Administrative & Clerical Work Shift/Schedule: 4 Hr Afternoon Northeast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role: Job Summary The Customer Service I Representative is responsible for handling outbound and inbound patient phone calls related to patient collection activities within a high-volume call center environment, providing efficient and professional customer service. The CSR I researches and documents all performed work and refers patient accounts to bad debt agencies appropriately. The Customer Service Representative I plays a key role in supporting patient financial services by managing high-volume inbound and outbound calls related to patient collections. This position is responsible for delivering professional, courteous, and efficient customer service while addressing patient inquiries and concerns. The CSR I also researches account details, documents all interactions accurately, and ensures appropriate referral of accounts to bad debt agencies when necessary. Minimum Job Qualifications • Licensure or other certifications: • Educational Requirements: High School Diploma or GED • Minimum Experience: One (1) year minimum collection experience. Preferably in a Healthcare or Call Center setting • Other: Preferred Job Qualifications • Preferred Licensure or other certifications: CPAR, CMA, CPB, or AHIMA equivalent certification • Preferred Educational Requirements: • Preferred Experience: • Other: Job Specific and Unique Knowledge, Skills and Abilities • Solid knowledge of patient collections and bad debt procedures. • Ability to work with various systems to perform job daily job duties. • Strong listening and problem-solving skills with attention to detail. • Effective communication skills verbal and written. • Ability to work independently within guidelines. Essential Tasks and Responsibilities • Accepts all calls via the ACD (Automated Call Delivery) lines in a manner that keeps wait times to a minimum. • Thoroughly reviews accounts to identify and communicate outstanding balances for collection, and resolves any discrepancies. Collaborating with outside departments as needed. • Identify and escalate issues to SPRC leadership appropriately. • Maintains detailed notes to assist any party reviewing patient accounts • Meets or exceeds required quality, productivity and collection performance standards as determined by SPRC leadership. • Provides resolution to patient calls based on established standards and procedures. • Remains in good standing with all NGHS policies including those related to attendance, positive attitude and staff development. • Follows scripting guidelines outlined by Supervisor/Manager when interacting with patients to maintain high quality of service. Listens and thinks critically to make sound judgments on patient accounts. • Maintains an understanding of collection processes, techniques, and following department standard of work • Performs other duties as assigned. Physical Demands • Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time • Weight Carried: Up to 20 lbs, Occasionally 0-30% of time • Vision: Moderate, Occasionally 0-30% of time • Kneeling/Stooping/Bending: Occasionally 0-30% • Standing/Walking: Occasionally 0-30% • Pushing/Pulling: Occasionally 0-30% • Intensity of Work: Frequently 31-65% • Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here. Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.