Northeast Georgia Health System

Compensation

Full Description

Job Description: • Handle outbound and inbound patient phone calls related to patient collection activities within a high-volume call center • Provide efficient and professional customer service • Research and document all performed work and refer patient accounts to bad debt agencies appropriately • Manage high-volume inbound and outbound calls related to patient collections • Address patient inquiries and concerns • Research account details, document all interactions accurately, and ensure appropriate referral of accounts to bad debt agencies when necessary Requirements: • High School Diploma or GED • One (1) year minimum collection experience, preferably in a Healthcare or Call Center setting • Solid knowledge of patient collections and bad debt procedures • Ability to work with various systems to perform daily job duties • Strong listening and problem-solving skills with attention to detail • Effective communication skills, verbal and written • Ability to work independently within guidelines Benefits: • Health insurance • Professional development opportunities