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NICE

NICE

via DailyRemote

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Manager, Professional Services, AI, CX

Anywhere
Full-time
Posted 2/6/2026
Verified Source
Key Skills:
AI/ML concepts
Program/project management
Stakeholder leadership

Compensation

Salary Range

$200K - 250K a year

Responsibilities

Lead and oversee AI program portfolios, translating business objectives into AI strategies, and ensuring successful delivery and adoption.

Requirements

Requires 7-10+ years in program management, experience with AI/ML initiatives, leadership skills, and PMP certification, with a focus on client-facing AI programs.

Full Description

Job Description: • Serve as primary executive-facing PMO leader for AI programs. • Translate client business objectives into AI roadmaps, Objectives & Key Results (OKRs), and Key Performance Indicators (KPIs). • Present portfolio status, risks, options, and value realization to client executives. • Lead steering committees, Quarterly Business Reviews (QBRs), and executive communication. • Establish PMO standards tailored to AI, including AI/ML lifecycle stage gates. • Run portfolio intake, prioritization, funding, and benefits tracking. • Implement AI-augmented reporting, dashboards, and risk sensing. • Oversee end-to-end delivery of AI solutions, including data readiness, model validation, deployment, and adoption. • Ensure alignment to responsible AI principles and compliance. • Partner with Data/ML Engineering, MLOps, Security, and Business stakeholders. • Lead, mentor, and coach PMs, TPMs, and analysts. • Manage staffing, workload balancing, and performance. • Foster a high-performing, client-centric culture. Requirements: • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required. MBA preferred. • 7–10+ years in program/project management; 3+ managing AI/ML initiatives. • Proven people-leadership experience in managing and coaching direct reports. • Experience delivering complex, client-facing AI programs. • Strong understanding of AI/ML concepts, data governance, and MLOps. • Excellent executive communication and stakeholder leadership. • PMP Certification. Benefits: • Health insurance • 401(k) • Paid time off • Professional development opportunities • Flexible working hours

This job posting was last updated on 2/11/2026

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