NFP, an Aon company

Responding to client inquiries, assisting with account transactions, and supporting onboarding and education. | 1-3 years of customer service experience, proficiency in Microsoft Office, and strong communication skills. | Note: The job is a remote job and is open to candidates in USA. NFP, an Aon company, is a recognized leader in Business Insurance, providing consultative solutions for risk and workforce challenges. The Customer Support Specialist role focuses on delivering exceptional service to clients and participants regarding pre-tax benefit accounts, ensuring they receive accurate information and support for their benefits. Responsibilities • Respond to participant and client inquiries via phone and email with professionalism and accuracy • Assist with questions related to eligibility, claims, reimbursements, and account details • Provide first-tier technical support for online portal access and navigation • Accurately process account transactions, claims, and updates • Maintain compliance with all regulations, confidentiality, and privacy requirements • Support onboarding of new clients and participants through setup assistance and education • Build strong, long-term relationships through clear, patient, and empathetic support Skills • 1–3 years of customer service experience required; experience with IRS Section 125 benefit plans, benefits administration, insurance, or financial services strongly preferred. • Strong verbal and written communication skills. • Ability to problem-solve, multitask, and prioritize in a fast-paced environment. • High attention to detail and accuracy. • Proficiency in Microsoft Excel, Word, and Outlook • Associate’s degree or equivalent experience preferred. Benefits • PTO & paid holidays • 401(k) with match • Exclusive discount programs • Health & wellness programs Company Overview • NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges. It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 5001-10000 employees. Its website is http://www.nfp.com. Company H1B Sponsorship • NFP, an Aon company has a track record of offering H1B sponsorships, with 5 in 2025, 2 in 2024, 4 in 2023, 10 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Manage client accounts, handle renewals, communicate with clients and carriers, and maintain accurate records. | High school diploma, insurance license, experience in commercial lines insurance, proficiency in Microsoft Office and CRM systems. | SRACC013632_2 Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Job Summary The Sports & Entertainment/Commercial Lines Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. You will be responsible for managing your book of business; this includes administrative and operational aspects to do so. Your book of business can include large lines and layered accounts. You will handle day-to-day account management for a specific set of clients and this entails a great deal of verbal, electronic and other written communications. You will be responsible for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. In addition, you will prepare materials for presentations and communications and assist team members with day-to-day client servicing as required. At this level, the Senior Account Manager actively speaks in client meetings. While in this role, you should be maintaining relationships with clients and carrier contacts and working proactively to effectively and efficiently deliver services to clients. This is a full-time position with a hybrid schedule from our Plainview, Long Island office. We may consider a remote or hybrid schedule in one of our other East-coast offices/cities, at our discretion, and for well-qualified candidates demonstrating a high level of product fluency. When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift. Essential Duties And Responsibilities • Will have an assigned book of business. Works proactively to maintain relationships with carrier and client contacts. May lead client meetings for accounts assigned to them • Manage the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors • Communicates directly with clients and carriers, in collaboration with the Account Executive or Advisor/Client Executive • Creates and maintains client files in accordance with office procedures. Responsible for keeping client policy records in the agency management system Knowledge, Skills, And/or Abilities • Customer-focused to establish and maintain effective relationships • Experience with EPIC or similar agency management systems required • Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook • Must have polished verbal and written communications • Must demonstrate strong business writing skills through relevant work and knowledge assessments • Highly organized with excellent verbal and written communication skills • Self-confident to make sound independent decisions • Ability to successfully interact with a variety of people and function well both in a team environment and autonomously • Ability to handle situations in a calm, courteous and professional manner • Ability to prioritize multiple tasks to meet deadlines • Possess strong analytical and problem-solving skills • Sharp attention to detail, decision-making skills, and problem resolution • Flexibility and adaptability to changing priorities, deadlines and technology • Able to work overtime as necessary to meet client and business deadlines Education And/or Experience Requirements • High school diploma or equivalent is required with additional training or education preferred • Typically, more than seven years of Commercial Lines and industry experience • Keen ability to understand and assess policy forms and endorsements • Must demonstrate strong business writing skills through relevant work and knowledge assessments • Proficiency in Outlook, Word, and Excel • CRM experience required. EPIC experience is highly desired Certificates, Licenses, Registration • P&C Insurance License required upon hire What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $80,000 – $100,00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. The actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.

Lead regional project management and deliver multi-channel employee communications campaigns while collaborating with internal teams and clients to ensure timely, high-quality execution. | Requires 5-7 years in marketing, communications or graphic design, project management experience, proficiency with Adobe Creative Suite and CMS, and strong client-facing communication skills. | Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com Overview: NFP is seeking an Employee Communications Operations Manager for its Central region. Come grow with us - while working from home or hybrid! The Employee Communications Operations Manager drives impactful multi-channel campaigns (print, digital, and video) that seamlessly integrate with internal HR teams to engage employees. The primary focus of this role is to lead project management efforts across the Central region. Additionally, you’ll provide tactical support at the office level to ensure smooth execution and delivery. You’ll collaborate with project managers in other regions to align best practices and support optimization across the National Employee Communications Practice. With a comprehensive understanding of the full campaign lifecycle - including planning, design, production, launch, and reporting - you’ll help deliver exceptional results. As a visible leader within the Central region, you may be called upon to represent the National Employee Communications Practice in prospect and client meetings - bringing clarity, confidence and subject- matter expertise to external engagements. Your ability to present well and build trust contributes to client retention, practice growth and the broader reputation of NFP’s communications capabilities. With a growth mindset, you’ll continuously seek opportunities for learning and improvement while adapting to client needs across various market segments. You will report to the Senior Vice President of Employee Communications and collaborate with your teammates to ensure the success of the practice. You are accountable for these key areas: • Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple This includes prioritizing coordination, resource management, capacity planning and delivery - especially during Open Enrollment season (Q4) for the majority of NFP clients. • Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice. • Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and Employee Communications Practice teammates. • Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy. • Represent the practice in external engagements by serving as a confident and professional voice for the National Employee Communications Practice in client and prospect meetings • Use presentation skills and subject matter expertise to build trust, reinforce NFP’s value and support business development and retention. • Report on the effectiveness of employee communications campaigns for clients and provide strategic recommendations for optimization and continued work. Responsibilities: • Lead regional project management for the National Employee Communications Practice in the Central region, driving the successful execution of projects across multiple offices. This includes prioritizing coordination, resource management, capacity planning and delivery - especially during Open Enrollment season (Q4) for the majority of NFP clients. Collaborate with communications operations in other regions to ensure alignment and consistency across the National practice. • All work completed is accomplished efficiently as you steward available resources and identify creative solutions to increase capacity. • Manage seasonal fluctuations and demands by optimizing resource allocation, streamlining systems, and identifying creative solutions to maintain capacity and efficiency during peak periods. • Build and maintain a comprehensive library of resources to support cross-functional teams, ensuring easy access and efficient utilization for internal teams and clients throughout the year. • Develop and deliver multi-channel employee communications campaigns in partnership with the Accounts team and National Employee Communications Practice teammates. Leverage strategic collaboration and subject matter expertise to create impactful campaigns that enhance the employer’s brand and increase employee benefits literacy. • Leverage NFP’s LASSO® model to develop measurable multi-channel employee communication campaigns, focusing on clear, accessible benefits information. • Act as a subject matter expert in employee communications, partnering closely with the Accounts team to provide tailored solutions for NFP clients. • Work cross-functionally with key stakeholders to design and implement highly effective employee communication campaigns that drive results. Goals and Measures of Success: • Regional Project Management Excellence: Projects within the Central region are consistently delivered on time, within scope, and aligned with resource and capacity plans - especially during peak seasons like Open Enrollment (Q4). • Operational Efficiency: Processes and systems are optimized to reduce bottlenecks, improve team coordination and increase the volume of deliverables completed without compromising quality. • Executional Quality: Campaign materials and deliverables reflect a high standard of accuracy, clarity, and design. Once fully onboarded, revisions from internal teammates are minimal. • Stakeholder Confidence: Clients, Account teams, and Employee Communications Practice teammates consistently express confidence in your leadership, communication and subject- matter expertise. • Client Satisfaction: Campaign performance and collaboration receive favorable feedback in client surveys and follow-up conversations. • Practice Impact: Your contributions directly support the Employee Communications Practice in achieving its revenue and recurring revenue goals through timely project delivery and high client retention. Qualifications: • Bachelor’s degree in business administration, communications, human resources, journalism, marketing, graphic design or a related major. (required) • Five to seven years professional marketing, communications and/or graphic design (required) • Demonstrated experience in project management, including managing timelines, resources and cross-functional teams to deliver high-quality communications projects on time and within budget. • Proficient with a variety of technical programs and software - including Adobe Creative Suite, Microsoft Office and content management systems (ie: Wordpress). (required) • Experience working in a professional services or agency environment, managing multiple client accounts and delivering tailored communications solutions in a fast-paced, deadline-driven, growth-oriented setting, including participation in client and prospect meetings as needed. (preferred) Essential Functions and Skills: • Communicate clearly across various settings, both written and verbal, to foster collaboration • Build strong, collaborative relationships with cross-functional teams and clients, promoting cooperation to achieve goals • Present confidently and professionally in client and prospect meetings, representing the National Employee Communications Practice with clarity and poise • Ensure high-quality outcomes by managing multiple projects with meticulous attention to detail and accuracy • Organize and streamline systems and processes to support efficient project execution • Remain calm and effective in responding to diverse demands, adapting to varying working styles and client priorities • Embrace a growth mindset by seeking opportunities to expand skills, adapt to challenges, and continuously learn • Handle confidential and sensitive information with professionalism and discretion • Proactively identify needs and take initiative without waiting to be asked What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $64,000 to $95,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer

Provide administrative support to account teams by managing client files, preparing insurance documents, verifying policy information, and assisting with billing inquiries. | High school diploma or equivalent with 0-2 years related experience; good communication, analytical skills, and attention to detail; P&C license generally not required. | ENTRY013786_1 Who We Are NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com. Summary: This is an entry-level support position designed for individuals beginning their career in insurance. The coordinator will assist the account teams by providing basic administrative and support functions in the team's day-to-day servicing of clients. They will gather and input data into the agency management system, provide assistance with various tasks and processes relative to new and renewal accounts. Will participate in special projects as assigned by management or senior level staff (e.g. Account Managers or Account Executives) and trainings with the team that will assist in their learning and development. This is a full-time position. We offer the flexibility of a hybrid schedule, working ideally from our Summersville, WV location. Additional offices where a hybrid schedule is available for this role are Charlotte, NC or Miramar, FL. We are also open to a highly qualified remote candidate who can work a full-time schedule in Eastern Standard Time (EST). Essential Duties And Responsibilities • Creates and maintain client files in accordance with office procedures • Prepares ID cards, certificates of insurance, Accord applications, binders and cancellations under direction of more senior level staff • Learns to compile data for the Account Management Team to use in proposals and coverage checklists., May also assist in preparing proposals • Verifies that documentation (policies and endorsements,) and information requested are accurate • Learns to perform policy checks, audit checks, and the process for completing coverage checklists and coverage recommendation letters (under the direction of senior level staff) • May be first line of answering billing questions from clients and insurance company personnel with assistance from Accounting Dept. when necessary. When order comes in, verifies rates are correct, adjusts for any additional premium and expedites invoice at direction from more senior level staff • Verifies the accuracy and compliance of requested documentation (policies and endorsements) • Processes premium and non-premium endorsements, follows up with carriers for outstanding policies, endorsements, corrections, etc Knowledge, Skills, And/or Abilities • Good written and verbal communication skills • Self-confident to make sound independent decisions • Ability to successfully interact with a variety of people • Team player, adaptive to mentoring and continual learning • Must be able to read, analyze and reconcile financial reports • Possess good analytical and problem solving skills • Attention to details • May be required to work overtime as necessary Education And/or Experience • High School graduate or equivalent • 0-2 years related experience and/or training; or equivalent combination of education and experience Certificates, Licenses, Registration • P&C License is generally not required at this level but may be required per state law What We Offer We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $31,000– $40,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.