NextGen | GTA: A Kelly Telecom Company

Investigate and resolve supply chain trouble tickets involving shipping, inventory, carriers, and warehouses. | 5-7 years in supply chain or logistics with strong problem-solving, investigation, and communication skills. | Job Summary We are seeking an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. This role focuses on investigating and resolving high-volume supply chain issues involving carrier shipments, warehouse operations, fraudulent claims, 3PL partners, and systemic process issues. The successful candidate will be a strong problem solver who can independently investigate issues, prioritize competing requests, collaborate with internal and external partners, and deliver accurate resolutions while maintaining service-level expectations. Key Responsibilities • Investigate and resolve Supply Chain ITTS trouble tickets involving shipping, inventory, warehouse, carrier, and customer-impacting issues. • Identify and differentiate between fraudulent claims, carrier issues, 3PL/warehouse issues, and systemic process or technology issues. • Research ticket details, shipment information, inventory records, and related data to determine root cause and appropriate resolution. • Collaborate with third-party warehouses, carriers, Supply Chain, Customer Service, and IT teams to investigate and resolve issues. • Manage a high-volume workload with a target of approximately 80 tickets resolved per day, while maintaining a strong focus on accuracy. • Prioritize conflicting requests and determine solutions that minimize customer impact and business risk. • Document investigation findings, actions taken, and resolutions accurately. • Identify recurring issues and trends that may require escalation or broader process/system improvements. • Work independently in a fast-paced and dynamic environment while contributing effectively to a team. Required Qualifications • 5–7 years of relevant professional experience in Supply Chain, Logistics, Operations, Inventory, Transportation, Warehouse, or related environments. • Strong troubleshooting, investigation, and problem-solving skills. • Experience working with shipping, carriers, warehouses, 3PLs, inventory, or order fulfillment. • Ability to manage high-volume tickets, cases, claims, or investigations while maintaining accuracy. • Strong organizational skills with the ability to manage competing priorities. • Proficient in Microsoft Excel, Word, and Slack. • Strong written and verbal communication skills. • Self-starter with the ability to work independently and make sound decisions in a fast-paced environment. • Strong attention to detail and commitment to accuracy. Preferred Qualifications • Experience with fraud/claims investigation. • Strong analytical and technical skills. • Experience identifying root causes, recurring trends, and systemic issues. • Experience working with large supply chain or telecommunications organizations. • Experience with ticketing, case-management, inventory, transportation, or supply chain systems. Ideal Backgrounds Candidates with experience as a Supply Chain Analyst, Logistics Analyst, Operations Analyst, Inventory Analyst, Transportation/Carrier Analyst, Warehouse/3PL Analyst, Claims/Fraud Investigator, Order Management Analyst, or Trouble Ticket/Case Management Analyst may be well aligned with this opportunity.

Investigate and resolve high-volume supply chain trouble tickets involving shipments, inventory, carriers, and warehouses. | 5-7 years in supply chain or logistics with strong problem-solving, investigation, and communication skills. | Job Summary We are seeking an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. This role focuses on investigating and resolving high-volume supply chain issues involving carrier shipments, warehouse operations, fraudulent claims, 3PL partners, and systemic process issues. The successful candidate will be a strong problem solver who can independently investigate issues, prioritize competing requests, collaborate with internal and external partners, and deliver accurate resolutions while maintaining service-level expectations. Key Responsibilities • Investigate and resolve Supply Chain ITTS trouble tickets involving shipping, inventory, warehouse, carrier, and customer-impacting issues. • Identify and differentiate between fraudulent claims, carrier issues, 3PL/warehouse issues, and systemic process or technology issues. • Research ticket details, shipment information, inventory records, and related data to determine root cause and appropriate resolution. • Collaborate with third-party warehouses, carriers, Supply Chain, Customer Service, and IT teams to investigate and resolve issues. • Manage a high-volume workload with a target of approximately 80 tickets resolved per day, while maintaining a strong focus on accuracy. • Prioritize conflicting requests and determine solutions that minimize customer impact and business risk. • Document investigation findings, actions taken, and resolutions accurately. • Identify recurring issues and trends that may require escalation or broader process/system improvements. • Work independently in a fast-paced and dynamic environment while contributing effectively to a team. Required Qualifications • 5–7 years of relevant professional experience in Supply Chain, Logistics, Operations, Inventory, Transportation, Warehouse, or related environments. • Strong troubleshooting, investigation, and problem-solving skills. • Experience working with shipping, carriers, warehouses, 3PLs, inventory, or order fulfillment. • Ability to manage high-volume tickets, cases, claims, or investigations while maintaining accuracy. • Strong organizational skills with the ability to manage competing priorities. • Proficient in Microsoft Excel, Word, and Slack. • Strong written and verbal communication skills. • Self-starter with the ability to work independently and make sound decisions in a fast-paced environment. • Strong attention to detail and commitment to accuracy. Preferred Qualifications • Experience with fraud/claims investigation. • Strong analytical and technical skills. • Experience identifying root causes, recurring trends, and systemic issues. • Experience working with large supply chain or telecommunications organizations. • Experience with ticketing, case-management, inventory, transportation, or supply chain systems. Ideal Backgrounds Candidates with experience as a Supply Chain Analyst, Logistics Analyst, Operations Analyst, Inventory Analyst, Transportation/Carrier Analyst, Warehouse/3PL Analyst, Claims/Fraud Investigator, Order Management Analyst, or Trouble Ticket/Case Management Analyst may be well aligned with this opportunity.

Investigate and resolve high-volume supply chain trouble tickets involving shipments, inventory, and warehouse operations. | Requires 5-7 years in supply chain or logistics with strong problem-solving, investigation, and communication skills. | Job Summary We are seeking an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. This role focuses on investigating and resolving high-volume supply chain issues involving carrier shipments, warehouse operations, fraudulent claims, 3PL partners, and systemic process issues. The successful candidate will be a strong problem solver who can independently investigate issues, prioritize competing requests, collaborate with internal and external partners, and deliver accurate resolutions while maintaining service-level expectations. Key Responsibilities • Investigate and resolve Supply Chain ITTS trouble tickets involving shipping, inventory, warehouse, carrier, and customer-impacting issues. • Identify and differentiate between fraudulent claims, carrier issues, 3PL/warehouse issues, and systemic process or technology issues. • Research ticket details, shipment information, inventory records, and related data to determine root cause and appropriate resolution. • Collaborate with third-party warehouses, carriers, Supply Chain, Customer Service, and IT teams to investigate and resolve issues. • Manage a high-volume workload with a target of approximately 80 tickets resolved per day, while maintaining a strong focus on accuracy. • Prioritize conflicting requests and determine solutions that minimize customer impact and business risk. • Document investigation findings, actions taken, and resolutions accurately. • Identify recurring issues and trends that may require escalation or broader process/system improvements. • Work independently in a fast-paced and dynamic environment while contributing effectively to a team. Required Qualifications • 5–7 years of relevant professional experience in Supply Chain, Logistics, Operations, Inventory, Transportation, Warehouse, or related environments. • Strong troubleshooting, investigation, and problem-solving skills. • Experience working with shipping, carriers, warehouses, 3PLs, inventory, or order fulfillment. • Ability to manage high-volume tickets, cases, claims, or investigations while maintaining accuracy. • Strong organizational skills with the ability to manage competing priorities. • Proficient in Microsoft Excel, Word, and Slack. • Strong written and verbal communication skills. • Self-starter with the ability to work independently and make sound decisions in a fast-paced environment. • Strong attention to detail and commitment to accuracy. Preferred Qualifications • Experience with fraud/claims investigation. • Strong analytical and technical skills. • Experience identifying root causes, recurring trends, and systemic issues. • Experience working with large supply chain or telecommunications organizations. • Experience with ticketing, case-management, inventory, transportation, or supply chain systems. Ideal Backgrounds Candidates with experience as a Supply Chain Analyst, Logistics Analyst, Operations Analyst, Inventory Analyst, Transportation/Carrier Analyst, Warehouse/3PL Analyst, Claims/Fraud Investigator, Order Management Analyst, or Trouble Ticket/Case Management Analyst may be well aligned with this opportunity.