NextGen | GTA: A Kelly Telecom Company

Compensation

Full Description

Job Summary We are seeking an experienced Supply Chain ITTS Investigation Analyst to support the Inventory Trouble Ticket System (ITTS) Investigation team. This role focuses on investigating and resolving high-volume supply chain issues involving carrier shipments, warehouse operations, fraudulent claims, 3PL partners, and systemic process issues. The successful candidate will be a strong problem solver who can independently investigate issues, prioritize competing requests, collaborate with internal and external partners, and deliver accurate resolutions while maintaining service-level expectations. Key Responsibilities • Investigate and resolve Supply Chain ITTS trouble tickets involving shipping, inventory, warehouse, carrier, and customer-impacting issues. • Identify and differentiate between fraudulent claims, carrier issues, 3PL/warehouse issues, and systemic process or technology issues. • Research ticket details, shipment information, inventory records, and related data to determine root cause and appropriate resolution. • Collaborate with third-party warehouses, carriers, Supply Chain, Customer Service, and IT teams to investigate and resolve issues. • Manage a high-volume workload with a target of approximately 80 tickets resolved per day, while maintaining a strong focus on accuracy. • Prioritize conflicting requests and determine solutions that minimize customer impact and business risk. • Document investigation findings, actions taken, and resolutions accurately. • Identify recurring issues and trends that may require escalation or broader process/system improvements. • Work independently in a fast-paced and dynamic environment while contributing effectively to a team. Required Qualifications • 5–7 years of relevant professional experience in Supply Chain, Logistics, Operations, Inventory, Transportation, Warehouse, or related environments. • Strong troubleshooting, investigation, and problem-solving skills. • Experience working with shipping, carriers, warehouses, 3PLs, inventory, or order fulfillment. • Ability to manage high-volume tickets, cases, claims, or investigations while maintaining accuracy. • Strong organizational skills with the ability to manage competing priorities. • Proficient in Microsoft Excel, Word, and Slack. • Strong written and verbal communication skills. • Self-starter with the ability to work independently and make sound decisions in a fast-paced environment. • Strong attention to detail and commitment to accuracy. Preferred Qualifications • Experience with fraud/claims investigation. • Strong analytical and technical skills. • Experience identifying root causes, recurring trends, and systemic issues. • Experience working with large supply chain or telecommunications organizations. • Experience with ticketing, case-management, inventory, transportation, or supply chain systems. Ideal Backgrounds Candidates with experience as a Supply Chain Analyst, Logistics Analyst, Operations Analyst, Inventory Analyst, Transportation/Carrier Analyst, Warehouse/3PL Analyst, Claims/Fraud Investigator, Order Management Analyst, or Trouble Ticket/Case Management Analyst may be well aligned with this opportunity.