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Designing, integrating, and enforcing end-to-end operational processes across the organization, including system integration and field execution. | Extensive experience with ServiceTitan workflow design, cross-departmental process leadership, and field operations credibility. | Operations Integration Manager (Enterprise Process & Field Execution) Role Summary The Operations Integration Manager is a senior operational leader responsible for designing, integrating, and enforcing end-to-end operational processes across the entire organization. This role owns how work flows integrate from marketing through call intake, dispatch, field execution, job closeout, billing, and reporting—ensuring alignment across people, systems, and departments. While ServiceTitan is a critical platform within the operation, this role extends well beyond CRM configuration. The Operations Integration Manager ensures that all operational systems, teams, and field execution operate as one cohesive engine with processes that scale, are measurable, and are consistently followed in real-world conditions. Key Responsibilities Enterprise Process Architecture & Ownership • Own the full operational process lifecycle from lead intake to post-job follow-up. • Design cross-functional workflows with clear ownership, handoffs, and system touchpoints. • Eliminate operational silos by aligning departmental processes. ServiceTitan & Core Systems Ownership • Design and implement end-to-end workflows in ServiceTitan. • Ensure ServiceTitan supports the desired operating model. • Maintain data accuracy and operational integrity. • Take Operational lead on any new ServiceTitan onboardings Systems Integration Beyond ServiceTitan • Coordinate operational alignment across CRM, accounting, payroll, inventory, and marketing systems. • Validate accurate data flow between systems to support financial and operational reporting. • Identify gaps in tools, integrations, or automation. • Identify operational gaps that cause lost revenue, unnecessary expenses, or inefficient use of labor. Field Execution & Adoption • Translate designed processes into executable field standards. • Lead in-field rollouts, ride-alongs, and technician coaching. • Ensure processes designed in the office work in real field conditions. Operational Standardization & Scalability • Create standardized, repeatable processes across teams or locations. • Replace tribal knowledge with documented SOPs. • Support growth without operational chaos. Change Leadership & Accountability • Lead process changes from concept through adoption. • Drive discipline through training, measurement, and accountability. • Partner with leaders to correct non-compliance. Data, Reporting & Continuous Improvement • Ensure operational data reflects field reality. • Define KPIs and reporting frameworks with leadership. • Identify bottlenecks and lead continuous improvement initiatives. Required Qualifications • Advanced hands-on experience with ServiceTitan workflow design and implementation • Proven experience leading cross-department operational processes • Strong field operations background with technician credibility • High-level operator mindset with tactical execution ability • Excellent communication, documentation, and change leadership skills

Oversee and ensure the reliability, security, and performance of enterprise IT operations across multiple brands, including managing vendors and supporting integrations. | 7+ years of hands-on IT operations experience with expertise in Microsoft 365, Entra ID, Intune, Cisco Meraki, vendor management, and M&A support. | Location Onsite – 4 Days per Week (Primary IT presence for the Branch Service Center) Reports To Director of IT / CIO / VP of Technology Role Summary The IT Operations Manager is a hands-on, tactical technology leader responsible for the day-to-day operation, reliability, and security of enterprise technology across 23 brands. This role owns operational execution across Microsoft 365, identity, endpoints, networking, applications, and infrastructure, while also serving as the primary on-site IT leader for the Branch Service Center (BSC). The focus of this role is operational excellence—ensuring technology works, scales, and supports the business. The ideal candidate is comfortable switching between strategy and execution, partnering closely with Integrations, Marketing, Call Center, and other technology teams, while maintaining a “nothing is too small” hands-on mindset. Key Responsibilities • Own and execute daily IT operations across all brands • Ensure stability and performance of Microsoft 365, Entra ID, endpoints (including Intune), Cisco Meraki networking, and core applications • Serve as primary operational owner of Microsoft 365 • Oversee endpoint lifecycle management • Enforce security best practices across identity, endpoint, and network layers • Partner with Integrations, Marketing, and Call Center technology teams • Manage MSPs and technology vendors • Execute hands-on IT integration during M&A • Provide on-site IT leadership and escalation support for the Branch Service Center Required Qualifications • 7+ years of hands-on IT operations experience • Strong experience with Microsoft 365 as an operational platform • Experience with Entra ID, Intune, and endpoint management • Working knowledge of Cisco Meraki networking • Experience managing MSPs and vendors • Experience supporting M&A integrations • Comfortable in a hands-on, operational role Preferred Qualifications • Experience in multi-brand or PE-backed environments • Familiarity with call center and frontline workforce technology • Strong documentation and process-building skills What Success Looks Like • Reliable IT operations across all brands • Clean, secure, and well-governed Microsoft 365 environment • Strong cross-functional technology partnerships • Trusted on-site IT presence • Smooth execution of acquisitions and integrations

Oversee daily IT operations, ensure system stability and security, and manage vendor relationships across multiple brands. | 7+ years of hands-on IT operations experience with expertise in Microsoft 365, Entra ID, Intune, Cisco Meraki, and vendor management. | IT Operations Manager Location Onsite - 4 Days per Week (Primary IT presence for the Branch Service Center) Reports To Director of IT / CIO / VP of Technology Role Summary The IT Operations Manager is a hands-on, tactical technology leader responsible for the day-to-day operation, reliability, and security of enterprise technology across 23 brands. This role owns operational execution across Microsoft 365, identity, endpoints, networking, applications, and infrastructure, while also serving as the primary on-site IT leader for the Branch Service Center (BSC). The focus of this role is operational excellence-ensuring technology works, scales, and supports the business. The ideal candidate is comfortable switching between strategy and execution, partnering closely with Integrations, Marketing, Call Center, and other technology teams, while maintaining a "nothing is too small" hands-on mindset. Key Responsibilities • Own and execute daily IT operations across all brands • Ensure stability and performance of Microsoft 365, Entra ID, endpoints (including Intune), Cisco Meraki networking, and core applications • Serve as primary operational owner of Microsoft 365 • Oversee endpoint lifecycle management • Enforce security best practices across identity, endpoint, and network layers • Partner with Integrations, Marketing, and Call Center technology teams • Manage MSPs and technology vendors • Execute hands-on IT integration during M&A • Provide on-site IT leadership and escalation support for the Branch Service Center Required Qualifications • 7+ years of hands-on IT operations experience • Strong experience with Microsoft 365 as an operational platform • Experience with Entra ID, Intune, and endpoint management • Working knowledge of Cisco Meraki networking • Experience managing MSPs and vendors • Experience supporting M&A integrations • Comfortable in a hands-on, operational role Preferred Qualifications • Experience in multi-brand or PE-backed environments • Familiarity with call center and frontline workforce technology • Strong documentation and process-building skills What Success Looks Like • Reliable IT operations across all brands • Clean, secure, and well-governed Microsoft 365 environment • Strong cross-functional technology partnerships • Trusted on-site IT presence • Smooth execution of acquisitions and integrations