Nationwide IT Services

Manage execution of technical task orders and oversee contract performance ensuring compliance with federal regulations. | Bachelor's degree, PMP certification, 10+ years federal program management experience, USGS or DOI program support experience, and ability to obtain DOI suitability determination. | Program Manager – USGS Science & Technical Support Services (Remote) Company: Nationwide IT Services (NIS) Location: Remote (U.S.-based) Employment Type: Full-Time About Nationwide IT Services (NIS) Nationwide IT Services (NIS) is a trusted federal contractor delivering mission-focused solutions across civilian and defense agencies. NIS is seeking an experienced Program Manager for a potential opportunity to support the U.S. Geological Survey (USGS) Science and Technical Support Services program supporting the Mid-Continent Region, Water Mission Area, National Water Quality Laboratory, and Earth System Processes Division. Position Overview The Program Manager will serve as the primary interface between NIS and USGS leadership, ensuring the successful execution of task orders supporting scientific research, water resources management, environmental monitoring, geospatial services, laboratory operations, data management, and technical project support activities. This role requires strong federal program management experience, demonstrated knowledge of USGS operations and mission areas, and the ability to manage distributed teams supporting complex scientific and technical initiatives. Key Responsibilities Provide overall management, direction, and supervision of contractor personnel supporting USGS task orders and serve as the primary liaison between NIS and USGS stakeholders, including Contracting Officers, CORs, and Task Order Managers. Ensure successful execution of all contract requirements, deliverables, schedules, quality standards, and performance objectives. Organize, coordinate, and manage contractor support activities across multiple workstreams while developing and maintaining program management processes, reporting structures, and operational procedures. Review and analyze task order requirements; develop staffing approaches, labor mixes, level-of-effort estimates, schedules, and cost estimates; and monitor contract performance, risks, milestones, deliverables, and funding. Lead recruitment, hiring, onboarding, retention, performance management, and professional development efforts for program personnel. Build and maintain strong customer relationships, support mission priorities across USGS natural resources and water science programs, facilitate communication between technical teams and government leadership, and lead program reviews, executive briefings, and status meetings. Ensure compliance with contract requirements, federal regulations, security requirements, and quality control standards while maintaining accurate documentation, reporting, and financial oversight. Required Qualifications Bachelor’s degree in business, Program Management, Environmental Science, Natural Resources, Geology, Hydrology, Biology, Information Systems, Engineering, or a related field. Active Project Management Professional (PMP) certification. 10+ years of program or project management experience supporting Federal Government contracts. 5+ years managing large, multi-disciplinary federal programs, IDIQ contracts, or task-order-based programs. Demonstrated experience supporting USGS programs, DOI programs, or closely related federal scientific organizations. Strong knowledge of USGS organizational structure, Water Mission Area programs, natural resource management initiatives, environmental science programs, and federal contract management practices. Experience managing geographically dispersed and remote teams. Excellent communication, leadership, organizational, and financial management skills. Clearance Requirements Must be able to successfully obtain and maintain a USGS/Department of the Interior (DOI) suitability determination. Must be a U.S. Citizen. Preferred Qualifications Experience supporting USGS Mid-Continent Region (MCR), Water Science Centers, National Water Quality Laboratory (NWQL), Earth System Processes Division (ESPD), or other DOI scientific organizations. Experience supporting scientific, technical, environmental, laboratory, geospatial, or research-focused contracts. Familiarity with CPARS, federal quality assurance programs, and task order management. Advanced degree in a related field. Desired Knowledge Areas Water resources management and hydrology Groundwater and surface water monitoring programs Natural resource conservation and environmental stewardship Environmental science and ecosystem management Wildlife, fisheries, and habitat research programs Geospatial Information Systems (GIS) and spatial analysis Scientific data management and information dissemination Laboratory and analytical science support operations Federal scientific research and mission support programs USGS Water Mission Area and other natural resource mission areas Work Location This position is 100% remote within the United States. Occasional travel may be required for customer meetings, program reviews, transition activities, and stakeholder engagement. Why Join NIS? Support critical USGS natural resource, environmental, and water science missions while leading a diverse team of professionals in a flexible remote environment with long-term growth opportunities.

Lead software development, testing, and release management for a federal application, acting as liaison between government and technical teams. | Over 7 years of software development and technical leadership experience with requirements traceability and controlled releases, plus ability to pass background checks. | Senior Developer & Test Engineer / Task Lead Location: Remote Clearance Requirement: Must have an IRS High-Risk Background Investigation, IRS access processing, and required drug screening before CI network access. Position Overview Nationwide IT Services (NIS) is seeking a Senior Developer & Test Engineer / Task Lead to lead software development, testing, release management, and operational support activities for a federal application environment. This role serves as the technical lead for application releases, maintenance, stakeholder coordination, and production support while acting as a liaison to Government Program Managers. The ideal candidate is a hands-on senior developer who has successfully led application releases, testing efforts, requirements management, and cross-functional teams in a highly regulated environment. Key Responsibilities Technical Leadership Lead application releases from planning through deployment. Oversee Operations & Maintenance (O&M) activities and production support. Coordinate technical teams, stakeholders, and release schedules. Serve as the primary technical liaison with Government Program Managers and business stakeholders. Software Development Design, develop, enhance, and maintain applications using Microsoft technologies. Perform code reviews and ensure adherence to development standards. Troubleshoot and resolve production issues and application defects. Testing & Quality Assurance Lead release testing and validation activities. Manage defect tracking, resolution, and reporting. Support User Acceptance Testing (UAT), system testing, performance testing, and accessibility testing. Requirements & Release Management Manage requirements throughout the software development lifecycle. Maintain Requirements Traceability Matrices (RTM/RTVM). Coordinate Change Control Board (CCB) and Change Review Board (CRB) activities. Ensure successful deployment of controlled releases into production environments. Required Qualifications Experience 7+ years of experience as a Software Developer, Technical Lead, or equivalent role. Demonstrated leadership of software releases, testing efforts, and production support activities. Experience managing requirements and traceability using RTM, RTVM, or similar methodologies. Experience working with Government Program Managers, business owners, and technical stakeholders. Proven ability to balance hands-on development with testing and release leadership responsibilities. Technical Skills C#.NET ASP.NET .NET Framework Visual Studio JavaScript AJAX HTML/XML Object-Oriented Design and Development (OOD/OOP) UML and software design methodologies Preferred Qualifications Testing & Requirements Tools IBM DOORS Rational Quality Manager (RQM) ALM / Micro Focus Quality Center Rational Team Concert StarTeam LoadRunner Quick Test Professional (QTP) Reporting & Database Technologies Microsoft SQL Server Transact-SQL (T-SQL) Crystal Reports Business Objects Database administration and design experience Infrastructure & Operations Windows Server Administration Internet Information Services (IIS) System Center Operations Manager (SCOM) Application server operations and monitoring Security patch coordination and deployment support Accessibility & Compliance Section 508 Compliance Testing JAWS, ZoomText, Nuance Dragon Accessibility remediation and validation tools FISMA and NIST compliance experience Federal Government Experience Strong preference for candidates with experience supporting: IRS Treasury Department of Justice (DOJ) Law Enforcement Agencies Other highly regulated federal environments What Makes a Strong Candidate? Successful candidates will demonstrate: Strong hands-on development experience. Leadership of controlled software releases. Experience managing requirements traceability. Defect resolution and quality assurance expertise. Effective coordination with technical and business stakeholders. Experience operating within regulated federal environments. Important Note Candidates who only have software development experience without significant testing, release management, and technical leadership experience will be considered less competitive for this role. Nice-to-Have Knowledge Areas IRS Internal Revenue Manual (IRM) Security Control Assessments (SCA) Enterprise Continuous Monitoring POA&M, SSP, ISCP, SRA, PCLIA, and SIA documentation Security remediation tools such as Guardium, Tripwire, AppScan, and WPC Education Bachelor’s degree in computer science, Information Systems, Engineering, or a related field preferred (or equivalent experience). Why Join Nationwide IT Services? Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. We offer the opportunity to work on high-impact cybersecurity missions alongside experienced professionals in a collaborative and growth-focused environment. Top of Form Bottom of Form

Lead software development, testing, release management, and operational support activities for a federal application environment. | 7+ years experience in software development and leadership, with expertise in Microsoft technologies, testing, release management, and federal regulated environments. | Senior Developer & Test Engineer / Task Lead Location: Remote Clearance Requirement: Must have an IRS High-Risk Background Investigation, IRS access processing, and required drug screening before CI network access. Position Overview Nationwide IT Services (NIS) is seeking a Senior Developer & Test Engineer / Task Lead to lead software development, testing, release management, and operational support activities for a federal application environment. This role serves as the technical lead for application releases, maintenance, stakeholder coordination, and production support while acting as a liaison to Government Program Managers. The ideal candidate is a hands-on senior developer who has successfully led application releases, testing efforts, requirements management, and cross-functional teams in a highly regulated environment. Key Responsibilities Technical Leadership • Lead application releases from planning through deployment. • Oversee Operations & Maintenance (O&M) activities and production support. • Coordinate technical teams, stakeholders, and release schedules. • Serve as the primary technical liaison with Government Program Managers and business stakeholders. Software Development • Design, develop, enhance, and maintain applications using Microsoft technologies. • Perform code reviews and ensure adherence to development standards. • Troubleshoot and resolve production issues and application defects. Testing & Quality Assurance • Lead release testing and validation activities. • Manage defect tracking, resolution, and reporting. • Support User Acceptance Testing (UAT), system testing, performance testing, and accessibility testing. Requirements & Release Management • Manage requirements throughout the software development lifecycle. • Maintain Requirements Traceability Matrices (RTM/RTVM). • Coordinate Change Control Board (CCB) and Change Review Board (CRB) activities. • Ensure successful deployment of controlled releases into production environments. Required Qualifications Experience • 7+ years of experience as a Software Developer, Technical Lead, or equivalent role. • Demonstrated leadership of software releases, testing efforts, and production support activities. • Experience managing requirements and traceability using RTM, RTVM, or similar methodologies. • Experience working with Government Program Managers, business owners, and technical stakeholders. • Proven ability to balance hands-on development with testing and release leadership responsibilities. Technical Skills • C#.NET • ASP.NET • .NET Framework • Visual Studio • JavaScript • AJAX • HTML/XML • Object-Oriented Design and Development (OOD/OOP) • UML and software design methodologies Preferred Qualifications Testing & Requirements Tools • IBM DOORS • Rational Quality Manager (RQM) • ALM / Micro Focus Quality Center • Rational Team Concert • StarTeam • LoadRunner • Quick Test Professional (QTP) Reporting & Database Technologies • Microsoft SQL Server • Transact-SQL (T-SQL) • Crystal Reports • Business Objects • Database administration and design experience Infrastructure & Operations • Windows Server Administration • Internet Information Services (IIS) • System Center Operations Manager (SCOM) • Application server operations and monitoring • Security patch coordination and deployment support Accessibility & Compliance • Section 508 Compliance Testing • JAWS, ZoomText, Nuance Dragon • Accessibility remediation and validation tools • FISMA and NIST compliance experience Federal Government Experience Strong preference for candidates with experience supporting: • IRS • Treasury • Department of Justice (DOJ) • Law Enforcement Agencies • Other highly regulated federal environments What Makes a Strong Candidate? Successful candidates will demonstrate: • Strong hands-on development experience. • Leadership of controlled software releases. • Experience managing requirements traceability. • Defect resolution and quality assurance expertise. • Effective coordination with technical and business stakeholders. • Experience operating within regulated federal environments. Important Note Candidates who only have software development experience without significant testing, release management, and technical leadership experience will be considered less competitive for this role. Nice-to-Have Knowledge Areas • IRS Internal Revenue Manual (IRM) • Security Control Assessments (SCA) • Enterprise Continuous Monitoring • POA&M, SSP, ISCP, SRA, PCLIA, and SIA documentation • Security remediation tools such as Guardium, Tripwire, AppScan, and WPC Education Bachelor’s degree in computer science, Information Systems, Engineering, or a related field preferred (or equivalent experience). Why Join Nationwide IT Services? Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. We offer the opportunity to work on high-impact cybersecurity missions alongside experienced professionals in a collaborative and growth-focused environment. Top of Form Bottom of Form

Lead and manage complex federal IT projects including software development, sustainment, cybersecurity, and government deliverables to ensure successful performance and compliance. | Experience managing federal IT projects, agile teams, government deliverables, and familiarity with cybersecurity and compliance standards, with PMP certification preferred. | Manager, Program/Project III (MANP3) – Project Manager Position Type: Full-Time Location: Fairfax, VA / Remote Labor Category: Manager, Program/Project III (MANP3) Nationwide IT Services, NIS, is seeking a Manager, Program/Project III (MANP3) – Project Manager, for a potential opportunity to serve as the primary management lead responsible for planning, coordinating, and overseeing the execution of the ESI.mil Development and Sustainment task order. This role provides day-to-day leadership for technical, cybersecurity, agile development, operations, maintenance, and deliverable activities to ensure successful performance, timely delivery, and alignment with Government priorities. The Project Manager will serve as the principal point of contact with the Government COR, TPOC, and other stakeholders. The role is responsible for managing scope, schedule, cost, staffing, risks, quality, communications, and contract deliverables across all work areas. The Project Manager will facilitate bi-weekly planning sessions, maintain visibility into the product backlog, track risks and issues, oversee CDRL submissions, and ensure the team performs in accordance with task order requirements, quality standards, and approved processes. Key Responsibilities • Provide overall task order leadership, coordination, and management for ESI.mil website and CMS sustainment, modernization, cybersecurity, and enhancement activities. • Serve as the primary point of contact for Government stakeholders regarding project status, priorities, risks, deliverables, staffing, and performance. • Lead agile programs and change management activities, including bi-weekly work planning sessions, backlog oversight, roadmap tracking, risk register updates, and status reporting. • Coordinate technical resources across website operations and maintenance, cybersecurity compliance, Section 508 accessibility, UX sustainment, software development, testing, release management, and adaptive capability enhancements. • Ensure uninterrupted support for ESI.mil operations and timely resolution of application issues, outages, vulnerabilities, and Government-directed priorities. • Oversee preparation, quality review, and timely submission of required CDRLs, including status reports, project management plans, backlog reports, risk updates, cybersecurity documentation, and release-related artifacts. • Manage transition, staffing, onboarding, and knowledge transfer activities to ensure full performance readiness and no degradation of service. • Monitor contract performance against scope, schedule, cost, quality, and level-of-effort requirements. • Identify, assess, escalate, and mitigate project risks and issues affecting cost, schedule, performance, cybersecurity, or mission outcomes. • Ensure performance aligns with applicable Government requirements, including cybersecurity, CUI handling, Section 508, RMF/ATO support, STIG compliance, and secure software development expectations. Required Qualifications • Demonstrated experience managing complex Federal IT, software development, website sustainment, or application modernization projects. • Experience leading multidisciplinary teams in agile development, sustainment, cybersecurity, and operations environments. • Experience managing Government deliverables, CDRLs, technical reports, status reports, and stakeholder communications. • Knowledge of project management best practices, agile delivery methods, risk management, schedule management, and performance reporting. • Familiarity with secure software development, cybersecurity compliance, Section 508 accessibility, and Federal IT operating environments. • Strong written and verbal communication skills. • PMP certification preferred. Desired Experience • Experience supporting Navy, DoD, NIWC, NAVWAR, or SeaPort NxG task orders. • Experience managing public-facing Government websites, internal CMS platforms, or web-enabled enterprise tools. • Familiarity with CMMI Level 3, ISO 9001, ISO 20000, ISO 27001, and quality-controlled delivery environments. • Experience supporting RMF, ATO, STIG, CUI, DFARS cybersecurity, and NIST SP 800-171 requirements. • Experience with Microsoft Visual Studio Online, Azure DevOps, Jira, or similar agile backlog and project tracking tools. Why Join Nationwide IT Services? Nationwide IT Services is a trusted government contractor supporting Department of Defense customers. We offer the opportunity to work on high-impact cybersecurity missions alongside experienced professionals in a collaborative and growth-focused environment.

Develop advanced data visualizations and interactive dashboards to support strategic and tactical decision-making using enterprise-level tools. | Senior-level candidate with 8+ years experience, secret security clearance, vendor certifications in Qlik or SAP Lumira, and proficiency in advanced visualization and programming tools. | Data Visualization Specialist – Senior Level Security Clearance: Secret Job Location: 100% Remote Certifications: Qlik Sense, Qlik View, OR SAP Lumira Overview: Nationwide IT Services (NIS) is seeking a senior-level Data Visualization Specialist to lead initiatives that leverage advanced data visualization tools to deliver actionable insights supporting both strategic and tactical mission objectives. Key Responsibilities: Must have 8+ years of experience that is directly related to the following duties and responsibilities: • Develops visualizations to manipulate complex datasets in simple, intuitive, interactive formats • Communicates information clearly and efficiently, enabling data-driven decisions and analysis • Ability to work iteratively with the business community to gather requirements and develop enterprise-level visualizations using agile methods • Creates complex queries, stored procedures to deliver dynamic data visualizations. Required Qualifications (Must-Haves): • Must possess Secret clearance • Vendor Certifications with one or more technologies (e.g., Qlik Sense, Qlik View, SAP Lumira • Undergraduate degree required. • Senior Level: 8+ years relevant experience Required Experience: Performing the following tasks/responsibilities: • Experience with complex custom developed visualizations using D3, HTML, JavaScript, etc. • Experience with COTS enterprise data visualization tools (e.g., Qlik, SAP Lumira) • Experience with ADVANA, PYTHON, R languages, Visio, and Data Bricks. • Experience developing data visualizations against ERP transactional and analytical data models About Nationwide IT Services NIS is an IT and Management consulting company, is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status. aORzWPt831

Design, develop, and deliver training programs for IT service desk personnel ensuring compliance with CBP policies and ITIL/HDI standards. | Minimum 3 years training experience, strong communication skills, ability to obtain CBP Public Trust clearance, and familiarity with ITIL/HDI frameworks. | Project Manager I Training Lead Remote within commuting distance of: Ashburn, VA, Orlando, FL or San Antonio, TX Ability to obtain and maintain a CBP Public Trust clearance. Nationwide IT Services (NIS) is seeking a Project Manager I – Training Lead to support the U.S. Customs and Border Protection (CBP) Office of Information & Technology (OIT). The Training Lead will be responsible for designing, implementing, and managing training programs that ensure Technology Service Desk (TSD) personnel are fully equipped to deliver world-class IT support across a 24x7x365 operation. The CBP TSD provides global IT service desk support for more than 65,000 employees, contractors, trade partners, and participating agencies at over 1,800 worldwide locations, resolving technology issues across nearly 300 applications and systems. As Training Lead, you will play a key role in enabling service desk agents to deliver responsive, customer-focused, and compliant IT support services in alignment with HDI and ITIL best practices. Project Manager I Training Lead Responsibilities Include: Training Development & Delivery Design, develop, and deliver training programs for TSD agents, supervisors, and support staff, ensuring alignment with CBP policies and ITIL/HDI standards. Conduct new hire onboarding training, refresher courses, and remedial sessions to strengthen skills and ensure consistency across all staff. Create and maintain training curricula that cover technical tools, customer service best practices, ticketing processes (ServiceNow), and CBP-specific SOPs. Monitor post-training performance to confirm knowledge transfer and ensure agents are following documented procedures. Regularly review training effectiveness and identify opportunities for continuous improvement. Track and report training completion, ensuring compliance with all CBP-mandated training requirements and deadlines. Collect and analyze feedback from agents, supervisors, and government leadership to refine training content and delivery methods. Collaborate with Knowledge Management teams to ensure training content aligns with TSD’s Knowledge Management System (KMS) and service catalog items. Support the development of training materials for new technologies or applications requiring TSD support. Ensure all training and knowledge documentation is formatted to approved templates and meets government review standards. Training Program Oversight & Improvement Knowledge & Documentation Management Qualifications: In-depth knowledge of training practices and techniques. Minimum of three (3) years’ experience designing and delivering training in any field. Strong communication, facilitation, and presentation skills. Demonstrated ability to evaluate training effectiveness and implement improvements. Must be able to obtain and maintain a CBP Public Trust clearance. Current CBP BI access is preferred. Desired Qualifications: Experience designing or delivering training within IT service desk or technical support environments. Familiarity with ITIL and HDI training frameworks. Experience supporting federal IT programs or large-scale enterprise IT environments. Proficiency with eLearning platforms, instructional design tools, and blended learning methods. NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

Lead and oversee 24x7 IT service desk operations, manage staffing and resources, ensure quality and performance standards, and drive continuous service improvements. | Minimum 5 years managing large IT service desk operations with HDI and ITIL experience, strong leadership and communication skills, and ability to maintain a CBP Public Trust clearance. | Program Manager II Remote within commuting distance of: Ashburn, VA, Orlando, FL or San Antonio, TX Ability to obtain and maintain a CBP Public Trust clearance Nationwide IT Services (NIS) is seeking a skilled Program Manager II for a potential opportunity to lead the 24x7x365 operations of the U.S. Customs and Border Protection (CBP) Technology Service Desk (TSD). The Program Manager will serve as the primary point of contact for the Contracting Officer Representative (COR) and senior government stakeholders, ensuring world-class technology support for over 65,000 CBP personnel, contractors, trade partners, and Participating Government Agencies worldwide. This position demands a proven leader who can manage large-scale IT service desk operations, drive continuous process improvements, and deliver superior customer experience across multiple contact channels, including phone, chat, email, and self-service. Program Manager II Responsibilities Include: Serve as the Contractor’s POC for the COR and senior-level government managers. Oversee 24x7x365 operations of a global service desk providing Tier 1 support, Account Service Desk operations, and advanced support services. Manage staffing and resources across multiple geographically dispersed sites, ensuring appropriate coverage, supervisory oversight, and timely onboarding/offboarding of contract staff. Ensure quality performance in alignment with Help Desk Institute (HDI) and ITIL standards, continuously monitoring workflows and reporting on service delivery metrics. Lead quality assurance efforts, ensuring performance objectives are met, operational events are communicated with after-action reporting, and First Contact Resolution (FCR) is maximized. Deliver accurate and timely reports, SOPs, and performance documentation to CBP leadership. Incorporate customer feedback from satisfaction surveys and direct outreach into ongoing service improvements. Support knowledge and service catalog management, ensuring knowledge articles, templates, and scripted responses are up-to-date and aligned with CBP requirements. Oversee training programs, ensuring new hires and experienced staff receive appropriate onboarding, refresher, and remedial training. Drive continual service improvements, including trend analysis to reduce call/email volume and enhancements in customer experience and resource planning. Requirements: Minimum of five (5) years’ experience managing a 24/7 IT Service Desk operation with at least 50 staff. Demonstrated experience leading IT Service Desk operations in alignment with HDI and ITIL best practices. Strong leadership, communication, and organizational skills with proven success managing geographically dispersed teams. Experience with workforce management, quality assurance, knowledge management, and customer feedback integration. Ability to work collaboratively with government stakeholders, contractors, and cross-functional teams. U.S. citizenship and ability to obtain/maintain a CBP Public Trust clearance. Must be able to obtain and maintain a CBP Public Trust clearance. Current CBP BI access is preferred. NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.

Lead quality control processes ensuring high service standards, monitor staff compliance, remediate complaints, and implement continuous service improvements. | Requires minimum 3 years quality control experience, knowledge of service desk best practices, federal contract standards, and ability to pass background checks. | Project Manager I Quality Control Lead Remote within commuting distance of: Ashburn, VA, Orlando, FL, or San Antonio, TX Ability to obtain and maintain a CBP Public Trust clearance. Summary: Nationwide IT Services (NIS) is seeking a Project Manager I (Quality Control Lead) for a potential opportunity. The Project Manager is to furnish a detailed SOP that describes the specific processes and procedures for implementing and maintaining high-quality services, work products/deliverables, and meeting/exceeding the standards while ensuring excellent customer experience. Responsibilities: Monitoring and ensuring that staff deliver the highest level of polite, professional, and effective customer service Monitoring and ensuring that staff comply with documented processes and procedures Remediation of complaints from customers and other support groups Continual service improvement based on trends in AQLs as well as positive/negative feedback from customers and other support groups. How process improvements and lessons learned will be captured and shared, to include recommending new communication channels at all levels. Identify and implement process improvements based on performance data, lessons learned, and stakeholder feedback Develop a framework for capturing and sharing best practices and lessons learned across teams Recommend and support the implementation of new communication channels to enhance collaboration and transparency Qualifications: In-depth knowledge of service desk best practices Strong understanding of federal contract performance standards and quality control methodologies Shall be customer-focused, responsive, reliable, and detail-oriented with solid managerial, communication, and problem-solving skills Minimum Qualifications: Minimum three (3) years’ experience performing quality control Ability to pass a background, credit check, and drug test Preferred Qualifications: Bachelor's degree NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran-Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members. Our benefits package includes medical, dental, and vision insurance, life and disability insurance, a 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, an employee assistance program (EAP), and educational reimbursement, as well as pet insurance. Nationwide IT Services, Inc. provides equal employment opportunities (EEO) to all qualified applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, genetics, disability, or protected veteran status.