National Safety Council

Provide customer support via calls, chat, and email, manage data entry and transactions, resolve access issues, and contribute to improving customer experience. | High school diploma, 2+ years customer service in contact center, excellent communication skills, data entry accuracy, and Microsoft Office experience. | Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Technical Support Representative to join us in our mission to save lives and prevent injuries. Position Highlights: Provide quality customer service to various parties, including students, online learning site administrators, instructors, and/or other stakeholders in an omnichannel contact center environment. Accurately enter and access customer information into multiple business and learning management systems and complete routine transactions. Complete specific project assignments to improve the customer experience and collaborate to create team reference materials. Proactively communicate repetitive or widespread customer concerns to management for resolution. What You’ll Do: • Professionally handle customer support calls, chat (multiple, simultaneously), email and/or other communication, meeting defined performance expectations and contractual regulatory requirements. • Follow documented customer interaction flows. • Provide specific and unique program information accurately to customers. • Apply empathy, listening, problem-solving, and service techniques to defuse situations and avoid contact escalation. • Independently employ job aids, reference materials, program training, etc. to assist customers. • Accurately enter and access customer information into multiple business and learning management systems and complete routine transactions. • Efficiently communicate through chat and email to research and resolve customer inquiries, maintaining multiple conversations simultaneously. • Accurately input student data and process live credit card payments while maintaining data confidentiality. • Clearly and concisely document customer interactions with account notes in multiple business and/or learning management systems. • Provide support to users and administrators of multiple learning management systems. • Resolve access code, password reset, and user lockout issues. • Process certificate reprint requests in line with specific program regulations. • Provide clear verbal and written instructions to assist users with navigation of various eLearning websites. • Collaborate to create, revise, or update team resource materials. • Proactively communicate repetitive or widespread customer concerns to management for resolution. • Complete specific project assignments to improve the customer experience. • Promptly process returned mail in business systems. • Perform other related duties as assigned. We’re Looking for Someone with: • High school diploma or equivalent. • At least 2 years of customer service experience in a contact center environment. • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Strong customer service and team orientation. • Data entry accuracy and integrity. • Bilingual (English/Spanish) desired. • Experience with Microsoft Office a plus. • This is a remote position. • Hourly rate is: $19.25 Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: • At least 20 PTO days accrued 1st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer. Powered by JazzHR qM9Nn3cYhF

Manage and advance NSC's legislative, regulatory, and policy priorities at the state level through relationship building, advocacy, and strategic communication. | Requires at least 8 years of relevant government affairs experience including 3 years in legislative and regulatory affairs, strong knowledge of legislative processes, and ability to work autonomously in a remote setting. | Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Government Affairs Manager, State to join us in our mission to save lives and prevent injuries. Position Highlights: The Government Affairs Manager, State will be a part of a dynamic team that juggles many issues at once, this person manages NSC legislative, regulatory, and policy development at the state level (and local level as needs arise). This person is accountable for: • Advancing NSC legislative and regulatory priorities and identifying strategic opportunities for NSC at the state level. • Developing NSC policy positions to set strategy and manage the communication of NSC policies to key state government, private sector, and other related audiences. • Identifying and managing relationships with partner organizations to maximize NSC legislative and regulatory effectiveness and reach. • Juggling multiple issues at the same time. • Working collaboratively with NSC team members. What You’ll Do: • Policy Issues Management • Track the introduction and movement of state legislation for assigned areas. Recommend legislation that the organization should consider endorsing or opposing. • Engage and meet regularly with state legislative officials, state administrative officials, and other policymakers to develop and advance legislation and other policy initiatives. • Identify and pursue opportunities to highlight and advance NSC work and voice, including submitting testimony to state legislatures, state legislative committees, and state agencies. • Track state-based legislation and administrative proposals on programs of importance. • Track positions of legislators related to NSC strategic issues. Identify potential sponsors of NSC-proposed legislation. • Identify relevant state-level rulemakings/requests for information; drafts and coordinate NSC comments to state agencies. • Represent NSC at meetings and speak as an expert on NSC positions on policies. • Relationship Building • Build awareness and understanding of NSC policy issues with state policymakers. Manage and develop partnership agreements with targeted agencies. • Lead or participate in alliances and coalitions of organizations aligned around shared safety issues, harness these coalitions to advance NSC legislative and regulatory initiatives and increases the prominence of NSC. • Build relationships with key government affairs contacts at other associations and agencies and seeks out organizations and coalitions with whom NSC can partner to further its strategic objectives. • Develop relationships with NSC board members, individual organizational members, delegates, chapters, and others who are directly involved with NSC. • Communications/Advocacy • Present to NSC stakeholders regarding Government Affairs priorities and activities. • Engage NSC stakeholders in contacting elected officials at key points in the legislative process. • Work across the organization to share relevant information and engage internal stakeholders in policy discussions. • Research and draft official NSC policy positions on pertinent safety topics. • Promote NSC policy positions and programmatic activities with relevant government and association partners. • Develop and deliver written and oral communications to promote NSCs positions. • Aid as necessary in planning, overseeing and evaluating staged NSC events held to promote NSC public policy positions, as necessary (e.g., Capitol Hill fly-in). • Communicate efforts with the Government Affairs team and ensure appropriate knowledge of projects and collaboration on shared efforts. • Organization Management and Support • Identify potential membership, state and local-level grants, and business development opportunities and help maintain existing partnerships and revenue relationships at the state and local levels. • Identify opportunities to engage other NSC functions and offices. • Other Job Duties • Follow safety policies and practices specific to job/position and level. • Help manage the DC office and DC office safety program. • Serve as the first line of review for internal products before they advance to the Vice President for review. • Assist with other duties as assigned. We’re Looking for Someone with: • Bachelor's degree from an accredited college or university and at least 8 years of a combination of relevant experience in State and Federal Government affairs, with at least 3 years of experience with legislative and regulatory affairs. • Executive branch or Capitol Hill experience preferred. • Experience with regulatory affairs related to safety and health issues is preferred. • Extensive knowledge of legislative and appropriations processes. • Must possess the ability to work autonomously and with little direction. • This is a remote position ideally within the DC Market. • Salary for this role is $120,000 Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: • At least 20 PTO days accrued 1st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Student loan pay down • Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way!" NSC is an equal opportunity employer.