MSC Cruises

Lead and manage trade and consumer events including planning, execution, team oversight, budget management, and collaboration with internal stakeholders. | Requires 5+ years event planning experience, 3+ years managing teams, bachelor's degree in relevant field, and ability to travel 30% with hybrid office presence. | Your Purpose The Manager of Trade and Consumer Events is responsible for the strategic development, planning, and execution of events that engage both trade partners and consumers to drive awareness, education and sales for MSC Cruises USA. This role will oversee a variety of events, including tradeshows, conferences, product launches, familiarization cruises, and public activations, both shoreside and shipboard. The role will be responsible for overseeing a high-performing team of event professionals, ensuring seamless delivery of in-person, virtual, and hybrid events that drive business objectives and elevate the company’s presence in the industry. The Manager ensures effective resource allocation, budget management, vendor negotiations, and policy implementation while delivering innovative event experiences that align with organizational goals. This position requires a strategic thinker with strong operational acumen, exceptional communication skills, and the ability to thrive in a fast-paced, dynamic environment. Your Impact • Work with senior leadership on strategy, policy and projects relating to Meetings & Events • Oversee a team of Meetings & Events professionals in their day-to-day activities related to supporting internal and external client activities • Planning, developing and coordinating Trade local, regional and national events industry events, Corporate Events, Webinars and Consumer Event • Responsible for all aspects of event management, including coordinating travel for staff, site selection of event, negotiations of contracts, set up of function space, booth set up and audio-visual production requirements • Consult with project teams and other internal clients to conceptualize and design events based on their needs in all execution formats: in-person, hybrid, and virtual • Initiate RFP (Request for Proposal), RFQ (Request for Quotation), RFI (request for information) • Coordination and Management of Volunteers and Employees of all events • Manage event budgets, ensuring cost-effectiveness and staying within budget. Track and analyze event expenses and provide post-event show reports and recommendations • Collaboration with internal teams, including sales, marketing, product, and executive leadership, to ensure seamless integration of event initiatives with broader company strategies. • Implement and maintain Meetings and Event Management policies, procedures, and resources • Develop and deliver engaging presentations for both trade and consumer events. • Other duties as assigned by Manager Your Journey so far • 5+ years of event planning • 3+ managing matrixed teams • Experience in managing all aspects of an event from initial planning to execution, supporting events ranging from 10 to 2,500+ attendees • Proven track record of building relationships with vendors and industry professionals • Ability to manage multiple projects, deadlines, and details simultaneously Your Essentials Bachelor’s Degree in Marketing, Hospitality Management or similar degree with event planning experience; Travel Industry a plus Travel Mandatory including weekends - 30% Travel Advanced Skills: MS Outlook, Word, Excel and PowerPoint Hybrid Role - in Miami Office 3X per week Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Build and maintain marketing KPI reporting, analyze marketing performance, integrate business analytics, support forecasting and scenario planning, and synthesize testing results to inform marketing decisions. | Bachelor's degree in a related field, 5-6+ years in commercial analysis preferably in travel or marketing, advanced Excel and BI tool proficiency, strong marketing KPI knowledge, and excellent communication skills. | Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline and two sailing) have been designed and built in a totally different and unique way that transforms and redefines the luxury cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. The Marketing Analyst will play a critical role in supporting North America’s marketing strategy by validating and synthesizing business and marketing datasets to generate actionable insights, improve marketing outcomes, and clearly communicate performance to stakeholders. This role will own the creation and maintenance of reporting frameworks, contribute to scenario planning and forecasts, and provide deep-dive analyses into performance drivers - ensuring that marketing decisions are informed by a holistic view of both commercial and marketing data. The ideal candidate is highly analytical and detail-oriented, with a strong ability to work across complex datasets. They combine strong technical skills in analytics with the ability translate findings into clear trends and insights. Your Impact Reporting Infrastructure & Data Governance • Build and maintain a single source of truth for marketing KPIs (sessions, leads, bookings, revenue, spend efficiency). • Reconcile and validate data across GA4, Power BI, agency reporting, and marketing platforms to ensure accuracy and consistency. • Document data definitions and reporting standards, driving cross-functional alignment across marketing, analytics, revenue management, and external agency teams. Marketing Performance & Decision Support • Conduct in-depth analyses of marketing performance to identify key drivers (e.g., channel mix shifts, audience segments, promotions, seasonality). • Partner with the Performance Marketing Manager to translate insights into recommendations for channel strategy and spend allocation — without directly managing campaigns. • Develop executive-ready performance dashboards and reports that connect marketing activity to business outcomes. Business Analytics Integration • Integrate marketing performance data with broader business datasets (finance, bookings, customer, and operational data) to enhance analysis, reporting, and forecasting. • Partner with Finance and Revenue Management to connect marketing investments with commercial outcomes. • Deliver both ongoing reporting and ad hoc deep-dive analyses into business-critical questions where marketing is a key driver. Forecasting & Scenario Planning • Own quantitative models for marketing pacing, spend scenarios, and investment impact. • Run simulations to guide decisions on incremental budget allocations, timing of promotions, and reallocation across channels. • Collaborate with Revenue Management to ensure marketing forecasts are aligned with booking and revenue expectations. Testing Measurement & Learning Synthesis • Define and oversee measurement frameworks for A/B tests and structured experiments led by the Performance Marketing Manager. • Ensure results are statistically valid, centrally documented, and translated into clear business implications. • Support the institutionalization of learnings across the team, ensuring that insights are scaled and applied to future campaigns. Your Journey so far • Bachelor’s degree in Data Analytics, Marketing, Business, Economics, or a related field. • 5-6+ years of experience in a commercial analysis role, preferably within the travel, hospitality, or consumer brands sector, or experience working for a top-tier management consulting or marketing firm on commercial strategy engagements within these industries. • Advanced Excel skills are essential - including pivot tables, lookups, scenario modeling, and multi-source reconciliation. • Proficiency with data analysis and BI tools (Power BI, Tableau, Dataiku, Databricks) and marketing analytics platforms (GA4, Adobe Analytics). • Strong understanding of sales and marketing principles and KPIs (such as lead / call / web session volumes, financial performance, booking performance, and cost-per metrics); proven ability to analyze ROI across multichannel campaigns, measure channel effectiveness, and translate findings into optimization recommendations. • Experience working with Revenue Management teams preferred. • Proven ability to synthesize complex data into actionable insights and strategies. • Excellent communication skills, both verbal and written, with the ability to present recommendations to diverse audiences. • Detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously. Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Execute and optimize post-booking email and SMS marketing campaigns to drive guest engagement and onboard revenue. | Bachelor's degree and 3-5 years digital marketing or CRM experience with proven email/SMS campaign management skills. | Where passion meets opportunity - the best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third-largest and fastest-growing cruise brand, is expanding its U.S. Marketing team. Reporting to the Post-Booking Communications Manager, the Email & SMS Marketing Specialist will support the Post-Booking (PB) channel by executing lifecycle communications that engage guests after they book their cruise. This role is responsible for coordinating, testing, and deploying personalized email and SMS campaigns that drive onboard revenue (e.g., excursions, beverage, Wi-Fi, specialty dining), encourage early actions such as Web Check-In, and enhance the digital guest experience in the lead-up to their sailing. The ideal candidate is detail-oriented, data-curious, and comfortable working with reservation-based audience criteria. Your Impact Campaign Production & Deployment • Assist in the planning, setup, QA, and deployment of post-booking lifecycle email and SMS campaigns across multiple products and sailing windows. • Manage campaign timelines, ensuring dependencies are met and deployments align with PB and Acquisition calendars to minimize channel conflicts. • Coordinate proofing, testing, and approvals with internal stakeholders (Creative, Web, Revenue Management, Data/Analytics). Audience Segmentation & Personalization • Collaborate with Analytics/Data teams to pull and validate audience lists based on reservation attributes (e.g., booking number, sail date, itinerary, ship, add-on eligibility). • Ensure accuracy of dynamic tokens, personalized URLs, and manage booking data across campaigns. • Partner with the PB Manager to refine suppression logic, guest groups based on booking behavior, and segmentation strategies to improve relevance and performance. Optimization & Reporting • Assist in the execution of A/B testing initiatives, including subject lines, content modules, layout variations, and product placement, to identify opportunities that improve guest engagement and drive higher conversions. • Track email and SMS campaign performance using ESP dashboards and analytics tools, consolidating key findings into regular reports with clear recommendations for optimization. • Monitor lifecycle-specific conversion metrics tied to Post-Booking goals, including, conversion rate (CVR), and revenue per delivered message, to measure campaign effectiveness and uncover growth opportunities. Cross-Functional Collaboration • Work closely with Creative to ensure asset delivery supports PB brand guidelines and campaign needs. • Partner with Web and IT to quality-check landing experiences, tokens, and tracking behavior across Manage Booking experiences. • Contribute ideas and feedback based on industry trends, competitor insights, and channel best practices. Additional Duties • Maintain knowledge of channel developments, privacy regulations, and deliverability considerations. • Perform other responsibilities as required to support PB lifecycle growth initiatives. Your Journey so far • Bachelor’s degree in marketing, business or related field of study required • 3–5 years of experience in digital marketing, CRM, or email/SMS operations; lifecycle or journey-based marketing experience preferred. • Proven experience managing email and/or SMS campaigns within a B2C or CRM environment. • Working knowledge of email service providers, web analytics, and campaign performance reporting • Strong project management, multitasking capability, and attention to detail. • Ability to understand data attributes and apply personalization logic. • Excellent written and verbal communication skills. • Ability to work cross-functionally in a fast-paced environment with shifting priorities. • Cruise or travel industry experience preferred (not required). Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our Commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Plan, execute, and optimize post-booking email and SMS marketing campaigns to drive onboard revenue and enhance guest engagement. | Bachelor's degree and 3-5 years experience in digital marketing or CRM with proven email/SMS campaign management skills and data-driven personalization expertise. | Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third-largest and fastest-growing cruise brand, is expanding its U.S. Marketing team. Reporting to the Post-Booking Communications Manager, the Email & SMS Marketing Specialist will support the Post-Booking (PB) channel by executing lifecycle communications that engage guests after they book their cruise. This role is responsible for coordinating, testing, and deploying personalized email and SMS campaigns that drive onboard revenue (e.g., excursions, beverage, Wi-Fi, specialty dining), encourage early actions such as Web Check-In, and enhance the digital guest experience in the lead-up to their sailing. The ideal candidate is detail-oriented, data-curious, and comfortable working with reservation-based audience criteria. Your Impact Campaign Production & Deployment • Assist in the planning, setup, QA, and deployment of post-booking lifecycle email and SMS campaigns across multiple products and sailing windows. • Manage campaign timelines, ensuring dependencies are met and deployments align with PB and Acquisition calendars to minimize channel conflicts. • Coordinate proofing, testing, and approvals with internal stakeholders (Creative, Web, Revenue Management, Data/Analytics). Audience Segmentation & Personalization • Collaborate with Analytics/Data teams to pull and validate audience lists based on reservation attributes (e.g., booking number, sail date, itinerary, ship, add-on eligibility). • Ensure accuracy of dynamic tokens, personalized URLs, and manage booking data across campaigns. • Partner with the PB Manager to refine suppression logic, guest groups based on booking behavior, and segmentation strategies to improve relevance and performance. Optimization & Reporting • Assist in the execution of A/B testing initiatives, including subject lines, content modules, layout variations, and product placement, to identify opportunities that improve guest engagement and drive higher conversions. • Track email and SMS campaign performance using ESP dashboards and analytics tools, consolidating key findings into regular reports with clear recommendations for optimization. • Monitor lifecycle-specific conversion metrics tied to Post-Booking goals, including, conversion rate (CVR), and revenue per delivered message, to measure campaign effectiveness and uncover growth opportunities. Cross-Functional Collaboration • Work closely with Creative to ensure asset delivery supports PB brand guidelines and campaign needs. • Partner with Web and IT to quality-check landing experiences, tokens, and tracking behavior across Manage Booking experiences. • Contribute ideas and feedback based on industry trends, competitor insights, and channel best practices. Additional Duties • Maintain knowledge of channel developments, privacy regulations, and deliverability considerations. • Perform other responsibilities as required to support PB lifecycle growth initiatives. Your Journey so far • Bachelor’s degree in marketing, business or related field of study required • 3–5 years of experience in digital marketing, CRM, or email/SMS operations; lifecycle or journey-based marketing experience preferred. • Proven experience managing email and/or SMS campaigns within a B2C or CRM environment. • Working knowledge of email service providers, web analytics, and campaign performance reporting • Strong project management, multitasking capability, and attention to detail. • Ability to understand data attributes and apply personalization logic. • Excellent written and verbal communication skills. • Ability to work cross-functionally in a fast-paced environment with shifting priorities. • Cruise or travel industry experience preferred (not required). Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Plan, execute, and optimize paid media campaigns across multiple platforms while managing agency relationships and budgets. | 3+ years media planning and buying experience in consumer industries, bachelor's degree in marketing or business, familiarity with digital and offline media, strong analytical and communication skills. | Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third-largest cruise brand, is hiring a Paid Media Specialist to support the development and execution of paid media campaigns. This role will focus on assisting with media planning, buying, and optimization across various platforms to maximize campaign effectiveness, drive brand awareness, customer engagement, and bookings. The Media Specialist will work closely with internal teams and external agency partners to ensure seamless media execution aligned with MSC Cruises’ brand and business objectives. This position offers a hybrid work model requiring 3 days per week in the Miami office. Your Impact Agency & Project Management: • Plan, execute, and oversee media projects from conception to completion, ensuring all deliverables are met on time. • Manage centralized media team project tracking and save all documents to shared drive. Creative Management & Trafficking: • Own creative trafficking process across offline and online channels, ensuring timely delivery and proper implementation. • Manage creative specs and collaborate with internal and external teams to secure creative for paid campaigns. • Prepare monthly, quarterly & ad hoc asset decks to share creative overview with leadership. • Collaborate with agency and internal stakeholders to synthesize creative reporting to optimize creative strategy. Media Reporting, Strategy & Management • Support sales & trade team on all paid activity including Trade Media & Co-Op. • Collaborate with marketing and eCommerce analytics to manage media-driven analyses and data-requests. • Review offline plans across Out of Home, Radio & Television to ensure strategic alignment. • Track and analyze campaign performance metrics to identify optimizations to improve performance. • Assist in maintaining relationships with media vendors, agencies, and industry partners to stay updated on new opportunities and emerging media channels. • Stay informed on emerging media trends, digital advertising platforms, and industry best practices, recommending innovative approaches to enhance media effectiveness. Billing • Process invoices from Media Partners & Agency to ensure accuracy and timely payment. • Support marketing budget tracking and reporting to ensure campaigns stay within allocated budgets. Your Journey so far Skills / Requirements: • 3+ years of experience in media planning, buying, and optimization, preferably within consumer-facing industries such as travel, leisure, hospitality, retail, or similar. • Bachelor's degree in Marketing, Business, or related field; additional marketing certifications or training is a plus. • Detail-oriented and proven ability to thrive in a fast-paced environment. • Experience working with media agencies and vendors, with excellent negotiation and communication skills. • Familiarity with digital advertising formats, audience targeting, and campaign measurement. • Ability to analyze campaign data, generate reports, and provide actionable insights • Knowledge of offline and online paid media strategy, planning and execution. • Strong understanding of Paid Media & Web Analytics Platforms including Meta, Google Ads, SA360, DV360, DCM, Yahoo DSP, TikTok, Pinterest, Reddit, Snapchat, Bing, Google Analytics, and Adobe Analytics. • Media planning experience at Ad Agency and/or in-platform hands on keyboard digital campaign management preferred. Your Essentials • US Passport or US Permanent Resident required. • MSC Cruises is an E-Verify employer. MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

The Trade Sales Senior Analyst is responsible for driving analysis, reporting, and insights across Trade Sales, tracking KPIs and delivering reporting on the effectiveness and efficiency of the Trade channel. This role collaborates closely with the Trade management team to make effective decisions informed by data. | Candidates should have 5+ years of experience in a commercial analysis role, preferably within the travel or hospitality sectors, and possess advanced Excel skills along with proficiency in data analysis tools like PowerBI or Tableau. A Bachelor's degree in Business, Marketing, Economics, or a related field is required, with an MBA preferred. | Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline and two sailing) have been designed and built in a totally different and unique way that transforms and redefines the luxury cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. The Trade Sales Senior Analyst is responsible for driving analysis, reporting and insights across Trade Sales. This role will track KPIs and deliver reporting on the effectiveness and efficiency of the Trade channel. Trade Sales is a fast-growing channel reliant on data-driven decision-making to further accelerate growth. This role collaborates very closely with the Trade management team to make effective decisions informed by data. Your Impact Sales Performance Reporting Own and maintain key daily, weekly, monthly and annual sales reports and dashboards, providing analysis and insights to leadership. Monitor and report on sales trends by channel, account, and territory; deliver strategic recommendations. Integrate then analyze data from multiple sources to create reporting and identify insights to inform data-driven decision making. Forecasting & Financial Analysis Forecast, and assess, the performance of sales plans and tactics, including the effectiveness of Co-Op spend, Over commissions, P4P, Coverts or any special offers Collaborate with Finance to forecast revenues by individual, team, and department; track performance against budget and update forecasts. Manage sales incentive commissions and cost-of-sale analysis, including eligibility calculations and payment reporting. Strategic Sales Support Close collaboration on reporting and insights with the Trade leadership team, often with multiple touchpoints per day on different topics. Whether verbal or written, sharing approach and insights in a way that is easy for management to understand Provide data-driven insights to inform targeted action plans for under-penetrated or underperforming accounts. Client & Stakeholder Enablement Prepare client-facing reports and dashboards for use in sales presentations to current and prospective partners. Provide materials and insights for planning meetings, including competitive intelligence, demographic trends, and pricing/category analysis. Participate in strategic partner engagements, including top account calls, providing data-driven insights. Process Optimization & Collaboration Develop standardized sales templates and scalable reporting solutions in close collaboration with the business team Where practical, automate reporting and queries so that time can be spent on new growth areas Train team members on tools and processes; document procedures to ensure consistency and knowledge sharing. Recommend process improvements based on feedback and emerging trends. Your Journey so far 5+ years of experience in a commercial analysis role, preferably within the travel, hospitality. casino or consumer brands sector, or experience working for a top-tier management consulting firm on commercial strategy engagements within these industries. Highly organized in project managing recurring reporting and special analyses or projects. Data should be structured in such a way that approach and assumptions are laid and organized Advanced Excel skills are essential Proficiency in data analysis tools, including PowerBI or Tableau, Dataiku or Databricks Strong understanding of sales and marketing principles, competent at analyzing marketing ROI per channel, measuring channel effectiveness, monitoring and creating reporting around lead / call volumes, financial performance, booking performance. Proven ability to synthesize complex data into actionable insights and strategies. Strong communication skills, both verbal and written, with the ability to present recommendations to diverse audiences. Detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously. Bachelor’s degree in Business, Marketing, Economics, or a related field. MBA preferred Your Essentials US Passport or US Permanent Resident MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Manage front desk reception, visitor access, mailroom operations, facilities support, and vendor coordination to maintain a secure and organized office environment. | 1-2 years experience in front desk, security, mailroom, or facilities roles, knowledge of access control and visitor management, strong organizational and communication skills, and ability to work onsite full-time. | Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third largest cruise line brand is expanding its Facilities team in the USA. Reporting to the Facilities Manager, the Administration Coordinator will manage our first-floor reception desk and oversee daily mailroom operations. This position requires someone with a sharp eye for detail, strong communication skills, and a background in security, facilities support, or safety operations. Acting as the first point of contact for all visitors and deliveries, representing our organization with professionalism and ensuring that access control, visitor management, and mail handling protocols are executed with precision. This role is critical to maintaining a secure, welcoming, and well-organized office environment. This position requires 5 days per week in the office, in Miami. Your Impact • Reception & Visitor Management • Greet all guests, clients, and vendors in a professional, courteous, and efficient manner • Enforce security protocols by verifying and logging visitors, issuing temporary badges, and ensuring proper escorting procedures are followed • Monitor access control systems (cameras, card readers, etc.), including issuing, tracking, and deactivating employee and visitor badges • Coordinate guest parking arrangements, including pre-registration and access authorization • Provide backup support for the 7th-floor reception desk when needed • Mailroom & Package Handling • Receive, sort, log, and distribute incoming mail and packages, prioritizing secure and timely handling • Coordinate outbound shipments and courier pickups with attention to sensitive or confidential materials • Notify staff of incoming packages and deliver items to departments when appropriate • Maintain up-to-date mailroom logs and documentation for internal tracking • Facilities & Administrative Support • Ensure reception and mailroom areas remain clean, organized, and compliant with safety and operational standards • Act as a liaison between Facilities Management and vendors, coordinating access and service schedules as needed • Support internal teams with clerical and logistical tasks, such as inventory checks, minor equipment coordination, and supply management • Order office and pantry supplies, maintaining optimal inventory levels and managing vendor relationships related to supply procurement • Assist in emergency procedures, safety drills, and building evacuations in coordination with the Facilities or Security teams •  Coordinate workspace changes, minor office build-outs, and space planning projects, including managing and maintaining accurate seating charts for each office suite • Perform other administrative, office coordination, or facilities duties as needed Your Journey so far • High school diploma or equivalent required; associate’s degree or security certification (e.g., CPR, First Aid, OSHA, or similar) a plus • 1–2 years of experience in one or more of the following: front desk reception, security operations, mailroom logistics, or facilities coordination • Working knowledge of physical access control systems, visitor management tools, and security best practices • Strong organizational and multitasking skills with a high level of attention to detail • Excellent, interpersonal and communication skills, with the ability to remain calm and professional under pressure • Basic computer proficiency (Microsoft Suite, visitor management systems, badge printers) • Able to lift and carry packages up to 30 lbs and stand for extended periods • Must be punctual, reliable, and able to work independently while collaborating across departments • Previous experience working in high-security or regulated environments (e.g., legal, finance, healthcare, or government sectors) • Familiarity with emergency response protocols and building access procedures • Self-starter mindset with a problem-solving attitude and commitment to continuous improvement • Bilingual skills (Spanish/English) preferred Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Manage day-to-day office and facility operations, coordinate vendors and workspace changes, oversee reception and conference room setup, and provide administrative support to leadership. | 2-3 years of office management or facilities coordination experience, strong communication and vendor management skills, proficiency in Microsoft Office, ability to handle physical tasks, and preferably bilingual Spanish/English. | Where passion meets opportunity - the best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third largest cruise line brand is expanding its Facilities team in the USA. Reporting to the Facilities Manager, the Administration Specialist will take full ownership of the office environment. Acting as the face of the 7th floor workspace, this role is responsible for reception coverage, facilities coordination, and daily operations — ensuring that everything from vendor performance to conference room setup is seamless and professional. The Office Specialist will manage the day-to-day operations independently and proactively. This is position requiring 5 days per week in the office, in Miami. Your Impact Office and Facility Operations: • Take full ownership of day-to-day operations for the 7th-floor headquarters space, reporting any facility or office-related issues to the Facilities Manager • Act as the liaison between staff, vendors, and Facilities Manager to resolve maintenance, repair, or service issues • Manage vendor relationships, including but not limited to janitorial, HVAC, coffee vendor, office supplies, and delivery services • Coordinate workspace changes, minor office build-outs, and space planning projects, including managing and maintaining accurate seating charts for each office suite • Monitor and maintain the cleanliness, safety, and professional presentation of shared office areas • Perform other administrative, office coordination, or facilities duties as needed Reception & Guest Experience: • Oversee the 7th-floor reception area, greeting visitors and ensuring a polished and welcoming front-desk experience • Manage conference room scheduling, setup, and AV/catering coordination for meetings and events • Handle visitor registration, guest badges, and security protocols in collaboration with first-floor Office Coordinator Administrative & Executive Support: • Provide administrative support to leadership as needed • Prepare reports, summaries, and documentation related to office and facilities functions • Track and replenish office and pantry supplies; anticipate needs and maintain inventory • Help coordinate on-site events, team meetings, and employee engagement initiatives Facilities Requests & Reporting: • Submit and track facilities-related service requests and vendor requests, ensuring prompt resolution • Keep records of office assets, supplies, vendor services, and maintenance logs • Escalate issues to the Facilities Manager Your Journey so far • High school diploma required; Associate’s or Bachelor’s degree preferred • 2–3 years of experience in office management, facilities coordination, or executive administration • Strong communication skills and ability to manage vendor relationships • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams); experience with ticketing or office management tools a plus • Able to lift up to 30 lbs and assist with light physical tasks as needed • Familiarity with building security systems, visitor management platforms, or emergency protocols • Experience supporting C-level executives or working in corporate headquarters • Bilingual skills (Spanish/English) preferred Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!