MSC Cruises

Lead and manage regional sales strategies, develop key account relationships, and exceed revenue targets within the luxury cruise industry. | Proven luxury travel sales experience, strong network in the region, excellent communication and negotiation skills, and familiarity with CRM and sales tools. | Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline and two sailing) have been designed and built in a totally different and unique way that transforms and redefines the luxury cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. Business Purpose: To achieve the Luxury Division’s commercial objectives and revenue targets within assigned source market region. Lead specific assigned strategic accounts to grow market share, create bias and brand loyalty, identify new business development opportunities and grow the brands visibility. Collaborate with peer Business Relationship Leaders to leverage sales distribution networks and marketing platforms ensuring brand consistency, policy and pricing integrity. To work with broader cross-functional stakeholders, ensuring business success. Your Impact Lead and manage defined Go-to-Market strategy for assigned region in terms of key accounts and business development initiatives. Implementation of all sales plans, strategies as defined by leadership. Develop best in class relationships that shift share and grow partner loyalty to achieve and exceed KPIs through a focused communication plan. Exceed overall gross and net revenue goals as set by leadership. Executive business review meetings and leverage performance data to support revenue generation. Manage with leadership and the Global Trade Marketing Leader all cooperative marketing plans, ROI and regular partner performance reviews, QBRs against targets. Lead any Pay for Performance plans with partners. Promote group, incentive and charter business from assigned accounts. Manage assigned budget and Forecast Process with an expert understanding of channel mix and acquisition cost impact. Effectively utilize all Sales tools, to include Salesforce, Power BI, GoToWebinar/Meeting, E-Learning etc. Maintains brand and product visibility by participating in the appropriate trade partner events. Deliver high caliber training using all tools available. Embrace and professionally execute educational visits, Creates a culture of success, collaboration and ongoing business goal achievement across peers, accounts and brand teams. Maintain high levels of customer service for both internal and external stakeholders. Acts as a role-model for brand values as an ambassador and broader corporate citizen. Demonstrates Crisis Management expertise and reliability. Your Journey so far 2-10 years of hospitality sales experience (luxury cruise industry experience a plus) with a desired 2 years working for luxury brand(s) Candidate must be located in Washington ideally in the city of Seattle. The position would be covering the states of WA, OR, ID, MT, WY, NV, UT, AK and Northern California Proven track record in luxury travel industry related sales and revenue growth Stellar professional reputation. Highly personable, trusted, with respected and established credibility. Excellent sales network. known contact base and high knowledge of partners / key accounts in region. Strong planning, organizational and budgeting skills Proactive problem solver and opportunity seeker based on fact and results. Strong negotiator who sells on value not price. Understands when to say “no” to get to a “yes”. Effective and persuasive communication skills – excellent at presenting to small and large audiences Possesses the “Art of Listening and Knowledge Exchange” Command of spoken and written local language and English Technically fluent and capable with reservation and CRM platforms (Versonix and SalesForce skilles an advantage) Your Essentials US Passport or US Permanent Resident At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

The Trade Sales Senior Analyst is responsible for driving analysis, reporting, and insights across Trade Sales, tracking KPIs and delivering reporting on the effectiveness and efficiency of the Trade channel. This role collaborates closely with the Trade management team to make effective decisions informed by data. | Candidates should have 5+ years of experience in a commercial analysis role, preferably within the travel or hospitality sectors, and possess advanced Excel skills along with proficiency in data analysis tools like PowerBI or Tableau. A Bachelor's degree in Business, Marketing, Economics, or a related field is required, with an MBA preferred. | Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality and luxury in Geneva. Leveraging our parent company MSC Group`s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline and two sailing) have been designed and built in a totally different and unique way that transforms and redefines the luxury cruise experience, creating a category of its own, appealing to the next generation of luxury travelers. The Trade Sales Senior Analyst is responsible for driving analysis, reporting and insights across Trade Sales. This role will track KPIs and deliver reporting on the effectiveness and efficiency of the Trade channel. Trade Sales is a fast-growing channel reliant on data-driven decision-making to further accelerate growth. This role collaborates very closely with the Trade management team to make effective decisions informed by data. Your Impact Sales Performance Reporting Own and maintain key daily, weekly, monthly and annual sales reports and dashboards, providing analysis and insights to leadership. Monitor and report on sales trends by channel, account, and territory; deliver strategic recommendations. Integrate then analyze data from multiple sources to create reporting and identify insights to inform data-driven decision making. Forecasting & Financial Analysis Forecast, and assess, the performance of sales plans and tactics, including the effectiveness of Co-Op spend, Over commissions, P4P, Coverts or any special offers Collaborate with Finance to forecast revenues by individual, team, and department; track performance against budget and update forecasts. Manage sales incentive commissions and cost-of-sale analysis, including eligibility calculations and payment reporting. Strategic Sales Support Close collaboration on reporting and insights with the Trade leadership team, often with multiple touchpoints per day on different topics. Whether verbal or written, sharing approach and insights in a way that is easy for management to understand Provide data-driven insights to inform targeted action plans for under-penetrated or underperforming accounts. Client & Stakeholder Enablement Prepare client-facing reports and dashboards for use in sales presentations to current and prospective partners. Provide materials and insights for planning meetings, including competitive intelligence, demographic trends, and pricing/category analysis. Participate in strategic partner engagements, including top account calls, providing data-driven insights. Process Optimization & Collaboration Develop standardized sales templates and scalable reporting solutions in close collaboration with the business team Where practical, automate reporting and queries so that time can be spent on new growth areas Train team members on tools and processes; document procedures to ensure consistency and knowledge sharing. Recommend process improvements based on feedback and emerging trends. Your Journey so far 5+ years of experience in a commercial analysis role, preferably within the travel, hospitality. casino or consumer brands sector, or experience working for a top-tier management consulting firm on commercial strategy engagements within these industries. Highly organized in project managing recurring reporting and special analyses or projects. Data should be structured in such a way that approach and assumptions are laid and organized Advanced Excel skills are essential Proficiency in data analysis tools, including PowerBI or Tableau, Dataiku or Databricks Strong understanding of sales and marketing principles, competent at analyzing marketing ROI per channel, measuring channel effectiveness, monitoring and creating reporting around lead / call volumes, financial performance, booking performance. Proven ability to synthesize complex data into actionable insights and strategies. Strong communication skills, both verbal and written, with the ability to present recommendations to diverse audiences. Detail-oriented with excellent organizational skills and the ability to manage multiple projects simultaneously. Bachelor’s degree in Business, Marketing, Economics, or a related field. MBA preferred Your Essentials US Passport or US Permanent Resident MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea. Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.

Manage front desk reception, visitor access, mailroom operations, facilities support, and vendor coordination to maintain a secure and organized office environment. | 1-2 years experience in front desk, security, mailroom, or facilities roles, knowledge of access control and visitor management, strong organizational and communication skills, and ability to work onsite full-time. | Where passion meets opportunity The best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third largest cruise line brand is expanding its Facilities team in the USA. Reporting to the Facilities Manager, the Administration Coordinator will manage our first-floor reception desk and oversee daily mailroom operations. This position requires someone with a sharp eye for detail, strong communication skills, and a background in security, facilities support, or safety operations. Acting as the first point of contact for all visitors and deliveries, representing our organization with professionalism and ensuring that access control, visitor management, and mail handling protocols are executed with precision. This role is critical to maintaining a secure, welcoming, and well-organized office environment. This position requires 5 days per week in the office, in Miami. Your Impact • Reception & Visitor Management • Greet all guests, clients, and vendors in a professional, courteous, and efficient manner • Enforce security protocols by verifying and logging visitors, issuing temporary badges, and ensuring proper escorting procedures are followed • Monitor access control systems (cameras, card readers, etc.), including issuing, tracking, and deactivating employee and visitor badges • Coordinate guest parking arrangements, including pre-registration and access authorization • Provide backup support for the 7th-floor reception desk when needed • Mailroom & Package Handling • Receive, sort, log, and distribute incoming mail and packages, prioritizing secure and timely handling • Coordinate outbound shipments and courier pickups with attention to sensitive or confidential materials • Notify staff of incoming packages and deliver items to departments when appropriate • Maintain up-to-date mailroom logs and documentation for internal tracking • Facilities & Administrative Support • Ensure reception and mailroom areas remain clean, organized, and compliant with safety and operational standards • Act as a liaison between Facilities Management and vendors, coordinating access and service schedules as needed • Support internal teams with clerical and logistical tasks, such as inventory checks, minor equipment coordination, and supply management • Order office and pantry supplies, maintaining optimal inventory levels and managing vendor relationships related to supply procurement • Assist in emergency procedures, safety drills, and building evacuations in coordination with the Facilities or Security teams •  Coordinate workspace changes, minor office build-outs, and space planning projects, including managing and maintaining accurate seating charts for each office suite • Perform other administrative, office coordination, or facilities duties as needed Your Journey so far • High school diploma or equivalent required; associate’s degree or security certification (e.g., CPR, First Aid, OSHA, or similar) a plus • 1–2 years of experience in one or more of the following: front desk reception, security operations, mailroom logistics, or facilities coordination • Working knowledge of physical access control systems, visitor management tools, and security best practices • Strong organizational and multitasking skills with a high level of attention to detail • Excellent, interpersonal and communication skills, with the ability to remain calm and professional under pressure • Basic computer proficiency (Microsoft Suite, visitor management systems, badge printers) • Able to lift and carry packages up to 30 lbs and stand for extended periods • Must be punctual, reliable, and able to work independently while collaborating across departments • Previous experience working in high-security or regulated environments (e.g., legal, finance, healthcare, or government sectors) • Familiarity with emergency response protocols and building access procedures • Self-starter mindset with a problem-solving attitude and commitment to continuous improvement • Bilingual skills (Spanish/English) preferred Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!

Manage day-to-day office and facility operations, coordinate vendors and workspace changes, oversee reception and conference room setup, and provide administrative support to leadership. | 2-3 years of office management or facilities coordination experience, strong communication and vendor management skills, proficiency in Microsoft Office, ability to handle physical tasks, and preferably bilingual Spanish/English. | Where passion meets opportunity - the best of your adventures is the one you have yet to sail! Your Purpose MSC Cruises, the world’s third largest cruise line brand is expanding its Facilities team in the USA. Reporting to the Facilities Manager, the Administration Specialist will take full ownership of the office environment. Acting as the face of the 7th floor workspace, this role is responsible for reception coverage, facilities coordination, and daily operations — ensuring that everything from vendor performance to conference room setup is seamless and professional. The Office Specialist will manage the day-to-day operations independently and proactively. This is position requiring 5 days per week in the office, in Miami. Your Impact Office and Facility Operations: • Take full ownership of day-to-day operations for the 7th-floor headquarters space, reporting any facility or office-related issues to the Facilities Manager • Act as the liaison between staff, vendors, and Facilities Manager to resolve maintenance, repair, or service issues • Manage vendor relationships, including but not limited to janitorial, HVAC, coffee vendor, office supplies, and delivery services • Coordinate workspace changes, minor office build-outs, and space planning projects, including managing and maintaining accurate seating charts for each office suite • Monitor and maintain the cleanliness, safety, and professional presentation of shared office areas • Perform other administrative, office coordination, or facilities duties as needed Reception & Guest Experience: • Oversee the 7th-floor reception area, greeting visitors and ensuring a polished and welcoming front-desk experience • Manage conference room scheduling, setup, and AV/catering coordination for meetings and events • Handle visitor registration, guest badges, and security protocols in collaboration with first-floor Office Coordinator Administrative & Executive Support: • Provide administrative support to leadership as needed • Prepare reports, summaries, and documentation related to office and facilities functions • Track and replenish office and pantry supplies; anticipate needs and maintain inventory • Help coordinate on-site events, team meetings, and employee engagement initiatives Facilities Requests & Reporting: • Submit and track facilities-related service requests and vendor requests, ensuring prompt resolution • Keep records of office assets, supplies, vendor services, and maintenance logs • Escalate issues to the Facilities Manager Your Journey so far • High school diploma required; Associate’s or Bachelor’s degree preferred • 2–3 years of experience in office management, facilities coordination, or executive administration • Strong communication skills and ability to manage vendor relationships • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams); experience with ticketing or office management tools a plus • Able to lift up to 30 lbs and assist with light physical tasks as needed • Familiarity with building security systems, visitor management platforms, or emergency protocols • Experience supporting C-level executives or working in corporate headquarters • Bilingual skills (Spanish/English) preferred Your Essentials • US Passport or US Permanent Resident • MSC Cruises is an E-Verify employer MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. Our commitment We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet. Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!