Michigan Humane

Oversee daily clinic operations, support staff, and ensure customer satisfaction. | High school diploma or equivalent, 1-2 years customer service experience, supervisory experience preferred. | Job DetailsJob Location: Detroit - Detroit, MI 48211Position Type: Full TimeJob Title: Clinic Customer Service Assistant Manager Location: Detroit Hours: Full Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We’re a mission based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including: Competitive salary and benefits Medical, Vision, and Dental Insurance 403(b) Retirement Savings Account Opportunities for professional development, growth, and continuing education A positive and collaborative work environment Work-life balance and flexible working hours (compressed work schedule option!) Paid Time Off & Holidays Human & Pet Bereavement Clinic discounts to up to 75% off services for your own pet(s) Relaxed dress code Wellness program with professional counseling services available to employees Animal food discount Free or discounted adoption fees to adopt a new friend. Sabbatical Policy Uniform Allowance Paid Parental Leave Yearly performance reviews & employee engagement surveys Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Clinic Customer Service Manager assists management with the daily operations of the clinic and its staff while fostering a positive, compassionate, customer-centric environment. The ideal candidate is a dedicated individual with strong leadership and customer service skills and the ability to communicate clearly with staff. Responsibilities: Oversee day-to-day duties of the veterinary clinic receptionists, ensuring a positive, customer centered environment for all staff and clients. Assist veterinary receptionists in providing prompt and professional customer service, ensuring all Michigan Humane standards of customer support are met. Deliver guidance and support to staff by providing direction, coaching, and training. Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments. Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments. Qualifications: A high school diploma or equivalent. 1-2 years of relevant experience, including at least 1 year in a customer service role. Prior supervisory or team lead experience preferred. Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!Qualifications

Assist management with daily clinic operations, support staff, and ensure excellent customer service. | High school diploma or equivalent, 1-2 years customer service experience, supervisory experience preferred. | Job Title: Clinic Customer Service Assistant Manager Location: Detroit Hours: Full Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We’re a mission based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including: • Competitive salary and benefits • Medical, Vision, and Dental Insurance • 403(b) Retirement Savings Account • Opportunities for professional development, growth, and continuing education • A positive and collaborative work environment • Work-life balance and flexible working hours (compressed work schedule option!) • Paid Time Off & Holidays • Human & Pet Bereavement • Clinic discounts to up to 75% off services for your own pet(s) • Relaxed dress code • Wellness program with professional counseling services available to employees • Animal food discount • Free or discounted adoption fees to adopt a new friend. • Sabbatical Policy • Uniform Allowance • Paid Parental Leave • Yearly performance reviews & employee engagement surveys • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Clinic Customer Service Manager assists management with the daily operations of the clinic and its staff while fostering a positive, compassionate, customer-centric environment. The ideal candidate is a dedicated individual with strong leadership and customer service skills and the ability to communicate clearly with staff. Responsibilities: • Oversee day-to-day duties of the veterinary clinic receptionists, ensuring a positive, customer centered environment for all staff and clients. • Assist veterinary receptionists in providing prompt and professional customer service, ensuring all Michigan Humane standards of customer support are met. • Deliver guidance and support to staff by providing direction, coaching, and training. • Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments. • Work alongside the clinic receptionists, assisting customers with questions regarding services, payments, and discounts, scheduling appointments and taking payments. Qualifications: • A high school diploma or equivalent. • 1-2 years of relevant experience, including at least 1 year in a customer service role. • Prior supervisory or team lead experience preferred. Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!

Build and maintain a portfolio of corporate sponsors and donors to support Michigan Humane's mission. | Minimum 5 years of relationship management experience in a nonprofit or membership organization, proficiency in Microsoft Office, and knowledge of Michigan corporations. | Job DetailsJob Location: Chroma - Remote - Detroit, MI 48202Position Type: Full TimeJob Title: Corporate Relationship Manager Location: Detroit, MI Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including: Competitive salary and benefits Medical, Vision, and Dental Insurance 403(b) Retirement Savings Account Opportunities for professional development, growth, and continuing education A positive and collaborative work environment Work-life balance and flexible working hours (compressed work schedule option!) Paid Time Off & Holidays Human & Pet Bereavement Clinic discounts to up to 75% off services for your own pet(s) Relaxed dress code Wellness program with professional counseling services available to employees Animal food discount Free or discounted adoption fees to adopt a new friend. Sabbatical Policy Uniform Allowance Paid Parental Leave Yearly performance reviews & employee engagement surveys Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Corporate Relationship Manager is responsible for building, cultivating, and strengthening a portfolio of philanthropic corporate sponsors and donors in support of the organization’s mission. Through best practices in relationship management, this role is essential to growing the donor pipeline and providing increased levels of support for both existing and expansionary programs. The role involves collaboration with internal stakeholders and the creation of partnership opportunities in alignment with the organization’s goals with the purpose of raising funds for general operating support, project funding, and events. Responsibilities: Build a pipeline of corporate partners, cultivating those already in our network with an approach focused on strong relationships. Own and steward a portfolio of partners with accountability to annual renewals and corporate fundraising goals. With VP, develop a corporate solicitation plan for each fundraising event in the year ahead, including a moves management plan. Create proposals for partners with multiple event and program sponsorship potential. Create a corporate membership program as a tool to onboard new corporate partners. Maintain relationship records in donor database and sponsor details in Sponsorship Tracker. Work with Marketing Dept. to ensure sponsorship fulfillment. Work with Volunteer Dept. to share corporate volunteer activity. Cultivate relationships by greeting corporate volunteers and work to create funding opportunities with new companies. Qualifications: High School diploma (or equivalent) required, associate degree in marketing, communications or nonprofit management preferred. Minimum of 5 years relationship management experience with a nonprofit, membership or trade association. Microsoft Office proficiency, Internet and computer software skills are required. Raiser’s Edge or similar fundraising software experience preferred. Knowledge of metro Detroit and Michigan corporations. Ability to set priorities, manage multiple relationships and meet deadlines. Strong relationship skills and professionalism. Patient, enthusiastic, kind, and compassionate when working with both animals and people. Commitment to the overall mission of Michigan Humane. Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!Qualifications

Build and maintain a portfolio of corporate sponsors and donors to support Michigan Humane's mission. | Minimum 5 years of relationship management or sales experience, proficiency in Microsoft Office, and knowledge of metro Detroit/Michigan corporations. | Job Title: Corporate Relationship Manager Location: Detroit, MI Hours: Full-Time Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to improving and saving lives through compassionate care, community engagement, and advocacy for animals. For over 140 years, Michigan Humane has been providing compassionate care and advocacy for animals in need, including rescue, rehabilitation, and adoption services. With a team of dedicated professionals and volunteers, Michigan Humane works tirelessly to protect and advocate for the animals and families within our communities. Why Work with Us: We’re a mission-based organization, with a commitment to making a positive impact in the lives of animals and families within our communities. If this sounds like something you want to be a part of, we’d love to talk to you. In addition to being a part of an organization that truly makes a difference, there are plenty of additional reasons to consider joining us, including: • Competitive salary and benefits • Medical, Vision, and Dental Insurance • 403(b) Retirement Savings Account • Opportunities for professional development, growth, and continuing education • A positive and collaborative work environment • Work-life balance and flexible working hours (compressed work schedule option!) • Paid Time Off & Holidays • Human & Pet Bereavement • Clinic discounts to up to 75% off services for your own pet(s) • Relaxed dress code • Wellness program with professional counseling services available to employees • Animal food discount • Free or discounted adoption fees to adopt a new friend. • Sabbatical Policy • Uniform Allowance • Paid Parental Leave • Yearly performance reviews & employee engagement surveys • Student Loan Relief Eligibility through Public Service Loan Forgiveness (PSLF) Program The Corporate Relationship Manager is responsible for building, cultivating, and strengthening a portfolio of philanthropic corporate sponsors and donors in support of the organization’s mission. Through best practices in relationship management, this role is essential to growing the donor pipeline and providing increased levels of support for both existing and expansionary programs. The role involves collaboration with internal stakeholders and the creation of partnership opportunities in alignment with the organization’s goals with the purpose of raising funds for general operating support, project funding, and events. Responsibilities: • Build a pipeline of corporate partners, cultivating those already in our network with an approach focused on strong relationships. Own and steward a portfolio of partners with accountability to annual renewals and corporate fundraising goals. • With VP, develop a corporate solicitation plan for each fundraising event in the year ahead, including a moves management plan. • Create proposals for partners with multiple event and program sponsorship potential. • Create a corporate membership program as a tool to onboard new corporate partners. • Maintain relationship records in donor database and sponsor details in Sponsorship Tracker. • Work with Marketing Dept. to ensure sponsorship fulfillment. • Work with Volunteer Dept. to share corporate volunteer activity. Cultivate relationships by greeting corporate volunteers and work to create funding opportunities with new companies. Qualifications: • High School diploma (or equivalent) required, associate degree in marketing, communications or nonprofit management preferred. • Minimum of 5 years relationship management experience with a nonprofit, membership or trade association, or sales experience. • Microsoft Office proficiency, Internet and computer software skills are required. • Raiser’s Edge or similar fundraising software experience preferred. • Knowledge of metro Detroit and Michigan corporations. • Ability to set priorities, manage multiple relationships and meet deadlines. • Strong relationship skills and professionalism. • Patient, enthusiastic, kind, and compassionate when working with both animals and people. • Commitment to the overall mission of Michigan Humane. Join our team at Michigan Humane and make a positive impact, grow your skills and career, and be part of a compassionate and dedicated organization. Apply today!