Mercy

Assist patients with accessing the MyMercy application by providing digital support, troubleshooting, and documenting interactions. | High school diploma with 1-3 years customer service experience, preferably in contact centers, and familiarity with healthcare settings is a plus. | Find your calling at Mercy! The MyMercy Customer Service Agent will assist patients in successfully gaining access to the MyMercy (Epic MyChart) application by providing digital support either over the telephone or through other electronic media. This will include assisting callers with registering their MyMercy account, resetting passwords, validating caller identification, and troubleshooting basic access issues. The MyMercy Patient Access Agent will answer questions related to accessing the application from patients and Mercy Coworkers. All interactions will be accurately documented with appropriate detail in the enterprise tracking system by the agent. The MyMercy Patient Access Agent performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview The MyMercy Customer Service Agent will assist patients in successfully gaining access to the MyMercy (Epic MyChart) application by providing digital support either over the telephone or through other electronic media. This will include assisting callers with registering their MyMercy account, resetting passwords, validating caller identification, and troubleshooting basic access issues. The MyMercy Patient Access Agent will answer questions related to accessing the application from patients and Mercy Coworkers. All interactions will be accurately documented with appropriate detail in the enterprise tracking system by the agent. The MyMercy Patient Access Agent performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Qualifications • Required Education: High School diploma or equivalent. • Experience: 1-3 years customer service preferred 1 year contact center experience preferred. Understanding clinical/healthcare settings a plus. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Maintain and analyze trauma registry data, generate reports, and ensure compliance with standards. | Experience with patient data abstraction, familiarity with medical coding, and knowledge of trauma registry standards. | Find your calling at Mercy! Coworker will be primarily responsible for maintaining Trauma Registry in compliance with the National Data Dictionary definitions. This involves data collection, accurate recording and analyzing of Trauma/Burn patients that meet criteria for inclusion utilizing computerized registry software. Data will come from a variety of sources to complete required data elements. Performs duties in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Trauma Data Analyst Remote - Must be located in the United States Position Summary: The Trauma Data Analyst is responsible for maintaining the Trauma Registry in compliance with National Trauma Data Standards. This includes collecting, accurately recording, and analyzing data for trauma and burn patients who meet inclusion criteria using specialized registry software. Data will be gathered from multiple sources to ensure all required elements are complete. This role supports the mission, values, and Mercy Service Standards. Key Responsibilities: • Maintain and update the Trauma Registry according to national guidelines. • Perform concurrent chart abstraction, coding, and scoring for trauma cases. • Identify patients for inclusion based on established criteria using ED charts, PI data, hospital systems, and electronic health records. • Develop and run reports/queries from the trauma registry: • Generate standard reports for monthly Performance Improvement (PI) activities. • Prepare monthly, quarterly, and annual reports as needed. • Assist with maintaining compliance for trauma center verification as directed by the Trauma Program Manager, Trauma Coordinator, and Lead Trauma Analyst. • Maintain daily admission logs. • Coordinate and abstract data for Performance Improvement initiatives. • Perform other duties as assigned. Preferred Qualifications: Work Experience: • Experience with data abstraction for patient registries. • Background in information technology. • Familiarity with electronic medical records (EPIC preferred). • ICD-10-CM and CPT coding knowledge. • Completion of ATS registrar exam, CSTR, AAAM injury scale coding exam, and CAISS within three years of employment. • Familiarity with AIS (Abbreviated Injury Scale) and ISS (Injury Severity Score). Knowledge, Skills, and Abilities: • Proficiency in Microsoft Office, database management, and report writing. • Understanding of trauma registry standards and regulations. • Knowledge of medical terminology, anatomy, and physiology. • Strong organizational skills with the ability to prioritize and work independently. • Excellent communication and interpersonal skills. Education: • Associate degree in Health Information Management or related field preferred. Certifications: • Registered Health Information Technician (RHIT) preferred. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Performing non-cooking food service tasks such as dishwashing, cleaning, and assisting with food prep. | High school diploma or equivalent, at least 1 year of service-related experience, ability to communicate in English, and ability to meet schedule requirements. | Find your calling at Mercy! The Food Service Worker I (FSW-I) does all the functions that are not cooking related, i.e., washing dishes, cold prep, salad production, serving, cashier, tray passing, loading carts, general cleaning and receiving. Position Details: Preferred Education: High School Diploma or Equivalent. Preferred Work Experience: Minimum of 1 year experience in a service-related environment/industry. Knowledge, Skills and Abilities: Maintains relationship with patients and customers to attain quality satisfaction of food. Is courteous, considerate and cooperative when communicating with all patients, guests, team members, and hospital personnel. Ability to work in direct contact with a variety of foods. Able to meet schedule requirements (attendance and punctuality). Must be able to read, write and speak English. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Provide safe, timely, effective, efficient, equitable, patient-centered care in partnership with primary care providers and clinical teams. | Active RN licensure with diploma or associate degree in nursing required; bachelor’s degree preferred. | We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview Under the direction of the primary care operations team, the Primary Care Nurse works directly with Mercy Primary Care Providers to provide safe, timely, effective, efficient, equitable, patient-centered care in a systematic way. The Primary Care Nurse will partner with patients, providers, and other members of the clinical care team to drive quality outcomes for an attributed panel. Duties and responsibilities will be performed in a manner consistent with our mission, values, and Mercy Service Standards. Qualifications • Education: Diploma in Associate of Applied Science in Registered Nursing • Licensure: Active RN licensure • Preferred Requirements:Education: Bachelor of Science in Nursing We Offer Great Benefits Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans

Provide skilled nursing care in patients' homes, assess needs, develop care plans, monitor progress, educate patients and families, and collaborate with healthcare teams. | Must have RN license in Missouri, BLS certification, valid driver’s license and insurance, and preferably 1 year of home health or acute care experience. | 🩺Mercy Home Care RN🩺 Nursing with a Schedule That Works for You Supporting the Saint Louis and Surrounding Area Looking for a nursing role that fits your life? At Mercy Home Health, we understand that flexibility matters. That’s why we’re offering RN positions ranging from PRN to Full-time hours per week—you tell us what works best for you! Whether you're balancing family, school schedules, or personal goals, we’ll work with you to create a schedule that fits. 💼 What’s in it for You? • Autonomy & Impact: • Care for patients across a wide range of age groups, social backgrounds, and cultures—helping them achieve meaningful health outcomes in their own homes, making a real impact in your community. • Self-Scheduling: • You choose your hours meeting the needs of patient care while working around school pick-ups, appointments, or other commitments you might have. • Scheduling available: • Monday–Friday | 8:00 AM–4:30 PM • Weekends & Holidays (On Call Only): One Weekend per month (or less), 1 summer holiday, 1 winter holiday per year • Part-Time to Full-Time Options: • Caregivers working 16hrs or more per week are eligible for Full Benefits, 401K and PTO accrual • Mileage Reimbursement: • Currently $0.70/mile (subject to federal rate changes). • Education Assistance: • ASN to BSN assistance (up to $16,000). • BSN to MSN assistance (up to $16,000). 🩺 What You’ll Do: • Deliver skilled nursing care as directed by a physician in a home setting. • Assess patient needs and develop individualized care plans. • Monitor patient progress, document services provided, and adapt care as needed. • Educate patients and families on condition management, medications, and recovery. • Collaborate with physicians and interdisciplinary teams to ensure continuity of care. ✅ What You’ll Need: • RN License in Missouri • BLS Certification (American Heart Association) • Valid Driver’s License & Auto Insurance • Preferred: 1 year of experience in home health, acute care, or a related field 📬 Interested? Let’s talk about what works for you. Reach out to Breana Balthasar at Breana.Balthasar@Mercy.net to explore your options and find the right fit. At Mercy, we believe healing starts at home—for our patients and our nurses. Join us in delivering care that’s flexible, fulfilling, and deeply personal. https://youtu.be/XowRxGWnY-c

Facilitate patient registration, scheduling, benefit verification, pre-certification, financial clearance, and ensure accurate patient data entry. | 1-3 years clerical and customer service experience, knowledge of medical terminology and insurance plans, strong communication and organizational skills, ability to work under stress, and physical ability to perform duties. | We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Qualifications: • Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. • Required Education: High School diploma required. • Preferred Education: Some college helpful. • Other: Minimum skills, knowledge and ability requirements: • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies. • Strong organizational skills; attention to detail. • Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy. • Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard. • Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans

Greet and schedule patients, perform clerical duties, manage patient and insurance information, establish payment plans, and support clinic staff. | High school diploma or equivalent with at least one year of medical office experience and completion of clinic front desk training. | Patient Service Representative Mercy Winding Woods Women's Health Clinic Full Time, 40 hours per week Overview: The Patient Service Representative greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. Qualifications: Patient Service Representative • Education: High school diploma or equivalent • Experience Preferred: One year of applicable medical office experience. • New hire must attend Clinic Core Front Desk Training through Clinical Education. All new hires are hired into this role. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply Key Benefits: • * Tuition reimbursement up to $2,000 for continuing education • Health/Dental/Vision available after day one • Annual contribution of $100 per month to eligible dependent care FSA • Paid parental leave for new parents • 401K with employer match • Paid PTO for volunteering • Competitive salary • Future career growth

Facilitate patient entrance processes including scheduling, registration, benefit verification, pre-certification, and financial clearance while maintaining accurate patient records. | 1-3 years clerical and customer service experience, knowledge of medical terminology and insurance plans, strong communication and organizational skills, ability to work under stress, and physical ability to perform job duties. | Overview: • *THIS POSITION WILL BE FULLY REMOTE AFTER A 90 DAY TRAINING PERIOD TO BE COMPLETE IN ROGERS, ARKANSAS.** We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its “Top 100 Places to Work.” Overview: The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Qualifications: • Experience: 1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. • Required Education: High School diploma required. • Preferred Education: Some college helpful. • Other: Minimum skills, knowledge and ability requirements: • Ability to communicate effectively both orally and in writing, excellent telephone etiquette required. • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies. • Strong organizational skills; attention to detail. • Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy. • Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard. • Physical Requirements: Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis. Position requires prolonged standing and walking during each shift. Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties. We Offer Great Benefits: Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period! We’re bringing to life a healing ministry through compassionate care. At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We’re expanding to help our communities grow. Join us and be a part of it all. What Makes You a Good Match for Mercy? Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and unafraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a good fit for you, we encourage you to apply. EEO/AA/Minorities/Females/Disabled/Veterans Remote About the Company: Mercy