Mercury

You would build features for an LLM-powered financial assistant and collaborate with product and compliance teams to define and test its capabilities. | The role seeks 1–4 years of backend or full-stack experience, product-mindedness, comfort in a startup environment, and experience or interest in LLMs, Haskell, React, and TypeScript. | In 1965, an engineer in Scotland was given a mundane task with a tricky problem to it - banks wanted to close on Saturdays and still serve customers, but they didn’t know how to solve authentication of the right user. James Goodfellow, working at Smiths Industries, uncovered the insight that you needed something you have (a card) and something you know (a PIN). Because someone told him they could only remember 4 digits instead of his proposed 6, today over 3 million ATMs use a card+4 digit PIN over 60 years later. Like the ATM, Mercury is building technology that pushes forward financial interfaces for the long term. Command is Mercury's LLM-powered financial assistant, launched to all customers in June 2026. It lets users understand their finances and take action in plain language, from asking about cash flow to sending payments, issuing cards, and managing invoices. With the product now in customers' hands, the work is to evolve it, extend its capabilities, and find new ways to leverage LLMs to give Mercury customers a more powerful banking* experience. What You'll Do: Ship new capabilities users love Feel a strong sense of product ownership and actively seek responsibility – help design and ship new Command skills Partner with product and compliance teams to define what "working correctly" means for each new capability, then build the tests that prove it Join a small but mighty team of experienced product and AI engineers building the future of Mercury This list is illustrative. Command is a product in motion and priorities will shift as we learn. The right person should be comfortable working in ambiguity, in a scrappy startup environment The Ideal Candidate: Has 1-4 years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux Experience building LLM powered products A builder who is passionately product-minded and has experience building and shipping new products Empathizes with users and can channel their perspective to build lovable products Can balance tradeoffs and find creative solutions to accomplish goals Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems If this role interests you, we invite you to explore our public demo at demo.mercury.com. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-RA1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $122,400—$176,000 USD Canadian employees (any location): $115,700—$166,399 CAD

Lead programs to optimize customer support delivery, including business cases, BPO partnership expansion, and operational migrations. | Requires 6+ years in strategic program management, customer experience operations, or service delivery, with deep BPO transition expertise and strong analytical and stakeholder-influence skills. | In 1931, electrical draftsman Harry Beck looked at London’s Underground map and saw a system that had become too complicated to understand. The maps at the time tried to represent the city geographically. Beck realized that wasn’t what riders actually needed. What mattered was how the system connected: which lines went where, where you could transfer, and the simplest way to get from one place to another. So he redrew the network around those relationships instead. His design became the foundation for the modern Tube map and changed how people navigated London. Mercury’s Customer Experience organization has its own increasingly complex network. As Mercury grows, the right place for support work will keep changing. Some new or complex work may benefit from starting in an incubation team before we know how it should scale. From there, it might move into Core Support, remain specialized, transition to an outsourced partner, or become increasingly supported by AI-powered tooling. The challenge is knowing where work belongs at each stage of its lifecycle, when it’s ready to move, and how to make those transitions without compromising the customer experience. For the first 9–12 months, a significant majority of your work will focus on our growing BPO partnership. You’ll identify opportunities to expand the work we deliver through that partnership, build the operational and financial case for doing so, align CX leadership around those recommendations, and lead approved transitions from initial scoping through stabilization. Over time, the scope will broaden. You’ll apply the same thinking across our wider service delivery ecosystem, helping us evaluate when work should enter an incubation model, when it is ready to graduate, and whether its next home should be Core Support, a specialized team, an outsourced partner, AI-powered tooling, or another model as our capabilities evolve. You won’t be the sole decision-maker on where work lives. Your role is to develop the recommendation: bring together the data, customer impact, operational realities, and tradeoffs; build a compelling case; and help CX leadership reach a well-informed decision. Once a direction is approved, you’ll own the program that turns it into reality. This is a role for someone who can move fluidly between strategy and execution. You should be equally energized by building a strong argument for how our service delivery model should evolve and by working through the operational details required to make that change succeed. In this role, you will: Lead high-impact programs that evolve how CX delivers support, with the first 9–12 months heavily focused on expanding and optimizing our BPO partnership. Identify opportunities to move work to a different service delivery model and build the case for change using customer, operational, and financial data. This could include recommending that emerging or complex work move into incubation, as well as determining when incubated work is mature enough to transition into Core Support, a specialized team, or our BPO partnership. Help define what makes work ready to move. Develop clear criteria for when a workflow needs incubation, when it has reached sufficient maturity and stability to graduate, and which delivery model is best positioned to own it next. Evaluate where AI-powered tooling could take on, augment, or reshape support work, and partner with the right teams to build a clear case for when automation creates a better customer and business outcome. Lead approved service delivery transitions end to end, whether work is moving into incubation, graduating from incubation, transitioning between internal teams, or moving to an outsourced partner. Own the program from initial scoping and business case through readiness, migration, ramp, stabilization, and handoff into long-term operations. Partner across Workforce Management, Enablement, QA, Support, and other teams to build transition plans that account for capacity, training, knowledge transfer, quality, tooling, and operational readiness. Define success before a transition begins and measure whether the change actually delivered the intended customer, quality, capacity, and cost outcomes. Establish clear readiness and stabilization criteria so transitions are judged by whether they work, not simply whether they launched on time. Bring structure to complex, ambiguous service delivery questions, identifying the right analysis, stakeholders, dependencies, and tradeoffs required to move from uncertainty to a clear recommendation. Build repeatable frameworks and approaches that make future service delivery decisions faster, clearer, and more consistent. Use what we learn from each transition to continuously improve how Support evaluates where work should live and how changes should be executed. We’re looking for someone who: Has 6+ years of experience in strategic program management, customer experience operations, service delivery, outsourcing, support operations, or a related field. Has deep experience with outsourced service delivery and has personally led significant transitions of operational work into a BPO or similar partner environment. Understands the operational machinery behind successful BPO transitions, including workforce planning, forecasting, training, knowledge transfer, quality management, ramp planning, and stabilization. Can build a strong recommendation without needing to own the final decision. You know how to gather the right evidence, frame tradeoffs clearly, anticipate objections, and create alignment among senior stakeholders. Thinks in systems. You naturally look beyond the performance of an individual team to understand how the broader service delivery model works and where changing it could produce a better outcome. Is analytically rigorous and commercially minded. You’re comfortable working with operational and financial data, testing assumptions, building business cases, and making recommendations when the answer isn’t obvious. Exercises strong judgment in ambiguous environments. You can take a question like “Is this still the right place for this work?” and determine what evidence, tradeoffs, and perspectives are needed to answer it well. Can move seamlessly from recommendation to execution. You’re as comfortable developing the case for a service delivery change as you are working through the details required to make it successful. Influences effectively without relying on formal authority. You know how to align teams with different priorities and constraints around a shared outcome. Communicates complex decisions with clarity. You can explain the customer impact, operational implications, economics, and tradeoffs behind a recommendation without burying the decision in the analysis. Holds a high bar for outcomes, not just completion. You care whether a transition delivered what we expected and are willing to revisit assumptions when the data tells us otherwise. The ideal candidate may also have: Experience designing or evolving a multi-tier customer support service delivery model. Experience with BPO expansions, outsourced operations, vendor launches, or team and site stand-ups. Experience moving work between different internal delivery models, such as from incubation to Core Support or between specialized and scaled support teams. Experience evaluating how automation and AI-assisted support change the economics, complexity, or appropriate placement of customer support work. Experience with incubation or pilot operating models, including determining when new or complex work should be isolated for learning and when it is ready to graduate into a scaled delivery environment. Experience using SQL, Google Sheets, or business intelligence tools to evaluate operational performance and build business cases. Experience in fintech, financial services, or another regulated environment where risk and operational complexity influence how work can be delivered. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AS1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $154,200—$192,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $138,800—$173,500 USD Canadian employees (any location): $145,800—$182,200 CAD

Guide small businesses and startups in selecting benefits packages, manage enrollment and renewals, and resolve complex benefits issues. | Requires an active Life and Health broker license, experience selling or administering small-group benefits, and strong customer communication and detail orientation. | Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer. At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself. We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic. Here are some things you’ll do on the job: Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time Keep our systems current with the right health insurance information so nothing downstream breaks Communicate proactively with customers to resolve issues before they become problems Build and refine the internal processes that ensure no enrollment ever gets missed Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal You should have: An active Life & Health broker license. This is required to be considered for this role Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups Exceptional detail orientation to help you build resilient systems and processes Deep customer empathy to default to what's actually best for the customer, not what's easiest for you Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English Be in the top 5% of your peers, and the people who've worked with you would agree Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AR2 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700—$152,100 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500—$136,900 USD

Build research operations processes, standards, and tools, and partner with product, design, and marketing leaders to apply customer evidence throughout product development. | Requires 8+ years of hands-on research operations experience and 1–2 years of people management, along with coaching, stakeholder partnership, and comfort working in ambiguity. | The best teams don't treat customer understanding as a checkpoint. They build it into the work: learning how customers see the world, carrying that perspective into everyday decisions, and making better products because of it. At Mercury, research is a democratized practice. Designers and PMs talk directly to customers, and Research Operations builds and runs the system that makes that fast, high quality, and ethical. We're looking for a Research Operations Lead to build and run that program as Mercury scales. You've done this before and have a clear point of view on how it should work. This is a builder and maker role, with most of your time spent running and improving the program yourself. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. In this role, you will: Define how research works at Mercury: the processes, standards, and ways of working that let Product, Design, and Marketing run research with autonomy Own our customer research panel end to end, including customer databases, outreach, and continuous recruitment Run the day-to-day operations that keep research moving, including scheduling, incentives, consent, and privacy and ethical guardrails Consult across the team on research best practices, helping designers and PMs plan studies, choose methods, and turn feedback into insight Partner closely with design managers, designers, and PMs so customer evidence informs decisions from early discovery through post-launch usability and funnel analysis Own our research tool stack (including Dovetail, Maze, and Rally), along with vendor relationships, budget, and build-versus-buy decisions Build AI-enabled workflows that help teams prepare for customer conversations and synthesize feedback, while holding a high bar for evidence, privacy, and human judgment Pilot new ways of getting close to customers, such as rolling research programs and customer events like research dinners Manage and coach one direct report, setting priorities and supporting their growth while staying hands on in the work You should: Have 8+ years of hands-on research operations experience and a track record of building or scaling a program with measurable impact Have 1-2 years of people management experience Be a thought leader in the space Thrive in ambiguity where the discipline isn't fully figured out Be an excellent coach to non-researchers, building their judgment and confidence Use AI in your daily work and stay curious about what's genuinely useful versus merely new Communicate clearly with practitioners and senior stakeholders Nice to have: qualitative research experience, quantitative fluency, and familiarity with fintech. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $189,400—$236,700 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $170,400—$213,000 USD Canadian employees (any location): $179,000—$223,700 CAD

Define and build a service platform for deployment, operations, identity, discovery, and communication while improving infrastructure safety and developer productivity. | Requires 10+ years of experience, deep production Kubernetes and distributed-infrastructure expertise, strong platform-design judgment, and cross-functional technical leadership. | At its height, the Venetian Arsenal could produce ships at a speed that were mostly unmatched in its era. Its advantage was not simply that its craftspeople worked faster. Venice standardized the pieces around them. Parts, processes, and responsibilities became reusable enough that shipbuilding became stamp and repeat, not creating from scratch every time. Mercury's services ecosystem is reaching a similar transition. As more of Mercury moves beyond our core Haskell monolith, product teams are increasingly building and operating independent services. That gives teams more flexibility, but it also creates a new class of infrastructure problems. How should services authenticate to each other? How should they be discovered? What does a safe deployment look like? How does an engineer understand whether their service is healthy? And how do we answer those questions once, rather than asking every product team to build its own version? We’re looking for a Staff Infrastructure Engineer to become a technical owner for Mercury’s services platform. You’ll help define the paved road for building and running services at Mercury. This is a deeply technical role, but the hardest problems won’t be solved by writing code. You’ll need excellent judgment about what is worth standardizing, what should stay flexible, how quickly we can move, and how to bring a large engineering organization along with you. We see this role as the trailblazer for several more engineers to follow so the foundations and relationships you build across the org will pay off for those who come after! In this role, you’ll: Define and build the platform Mercury engineers use to deploy, operate, and evolve services. Own the strategy for service ecosystem at Mercury including identity, authentication, discovery and communication Work with product stakeholders and Release Engineering to create a paved deployment path with strong defaults for rollouts, rollbacks, configuration, secrets, and operational safety. Help evolve Mercury’s service runtime architecture, including our use of Kubernetes, while keeping existing services healthy through the transition. Make observability self-service so product engineers can understand and debug their systems without routing every question through Infrastructure. Partner closely with Release Engineering, Security, and product engineering teams to create infrastructure that is compliant with financial regulations and useful enough that teams actively want to adopt it. Find the highest-leverage gaps in our services ecosystem and ship pragmatic improvements instead of waiting for a perfect future architecture. Establish patterns that let Mercury support many more services without multiplying operational complexity at the same rate. Mentor engineers and shape infrastructure thinking beyond the systems you directly own. You should: Have deep experience operating Kubernetes in production and strong instincts around deployment architecture, failure modes, and migrations. Have designed or materially owned service-to-service authentication, workload identity, service discovery, service mesh, or related distributed-systems infrastructure. Have experience building self-service observability or operational tooling for application engineers. Have strong opinions about platform design, paired with the judgment to know when not to build something. Think of internal platforms as products. Adoption, ergonomics, defaults, documentation, and escape hatches matter alongside technical architecture. Be able to gain alignment across teams with different goals and perspectives without requiring unanimity or creating unnecessary friction. Communicate technical tradeoffs clearly enough that engineers understand both the decision and the reasoning behind it. Enjoy operating at the boundary between deep technical work and broad organizational leverage. Experience building an internal developer platform or service infrastructure at a scaled engineering organization would be particularly useful, but we care more about the systems you built, the decisions you made, and whether other teams successfully adopted them than the logo on your résumé. Mercury’s infrastructure is evolving rapidly every day. The service ecosystem is large enough that these problems are real, but young enough that a great engineer can still shape the fundamentals. If you want to build the standards that make the next fifty services feel far less exciting to operate than the first ten, we’d love to talk. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-ME1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000—$298,800 USD Canadian employees (any location): $225,900—$282,400 USD

Lead development and launch of a consumer credit card, including its application and underwriting experience, customer proposition, and acquisition and retention strategy. | Requires 6+ years building consumer products, ideally involving financial transactions, plus expertise in credit mechanics, regulation, and data-driven product development. | In 1949, as Diners Club tells it, Frank McNamara finished dinner in Manhattan and found his wallet at home in another suit. His wife came down and paid. He returned to the same table the following February and settled the bill with a piece of cardboard, honored at twenty-seven restaurants and carried by two hundred people, most of them his friends. A year later there were 42,000. McNamara solved two problems at once. Acceptance: enough restaurants to make the card worth carrying, and enough diners to make it worth accepting. And credit: thirty unsecured days of it, on nothing but a signature. The networks settled acceptance decades ago. What is left is the credit, and the question of why someone carries this card rather than another one. That is this role. Mercury is building its first consumer credit card. We are looking for a Senior Product Manager to define what it is, ship it, and grow it from a first cohort into a portfolio. The scope is the credit account itself: the acquisition and application funnel, the approval experience and the underwriting decisions behind it, how the line moves over time, what the rewards are worth, and the experience of carrying the account day to day. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Key responsibilities: Build a card people put at the front of the wallet and recommend without being asked Take the card from zero to launch: decide what ships first, and carry it through program setup and compliance sign-off Make the approval the clearest and fastest in the category: underwriting owns the model, you own the application, the wait, and the answer Own how customers experience their line: an increase that feels earned, a decrease that is explained Own the proposition we take to customers, from rewards and redemption to pricing, and understand the economics that fund it Set the craft bar: sweat the details, copy, disclosures, latency, empty states, that decide whether a card feels inevitable rather than adequate Drive the use of AI where it makes the experience meaningfully better: spend that makes sense at a glance, problems surfaced before they are noticed Make correctness and trust product features: own balances, interest, minimum payments, and statements that reconcile, and be measured on them Grow the business: own acquisition, activation, retention, and the loops that compound, starting with the businesses Mercury already serves Align the ecosystem: bring engineering, design, data, risk, compliance, legal, marketing, support, and partners behind one cohesive plan for the card Some things that might make you successful in a role like this: A consumer product manager with taste: you have launched products people chose to use, and can point to the decisions that made them work 6+ years building consumer products, including at least one where money moved and errors were expensive Fluency in credit, or the capacity to acquire it fast: approval rates, line assignment, vintage curves, charge-off, interchange, and rewards liability An exceptionally high bar for craft, and a customer-centered, data-driven, and experimentation oriented approach You have shipped AI-led products to real consumers and have opinions about what AI makes possible and where it fails Exceptional cross-functional collaboration across engineering, design, data, risk, compliance, and partners Sound judgment in a regulated environment: you balance a delightful experience with the controls a credit product requires, and know which corners are never worth cutting Nice to have: card issuing, lending, or payments experience, and familiarity with Reg Z and the CARD Act Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AK1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700—$250,900 USD Canadian employees (any location): $189,700—$237,100 CAD

Own end-to-end go-to-market strategy and manage marketing team to drive customer acquisition, activation, and advocacy. | 10+ years B2B product marketing experience with proven multi-motion go-to-market leadership and strong data-driven revenue mindset. | By the 1970s, the travel industry had quietly figured out something that most businesses hadn't: growth at scale required three different go-to-market motions happening at once. Individual travelers booked directly — they walked in, called up, and bought. Corporate travel programs needed a sales rep to negotiate rates and sign contracts. And then there were travel agents: independent businesses with deep client relationships who effectively decided what their clients bought. The airlines and hotel chains that grew fastest were the ones that recognized all of these distribution motions and invested in each of them in the right ways. Mercury runs the same three motions. Most of our growth is self-serve and product-led: Founders discover us, sign up, and stay. Our fast-growing sales team closes meaningful deals with larger businesses. And our partners — incorporators, accountants, investors, and platforms that already have the trust of the businesses we want to reach — refer customers to us the same way a great travel agent would: because they believe in our product and its value to their clients. We are looking for a go-to-market leader who can make all three of these motions work harder together with a data-driven strategy and consistent positioning across the customer journey. What You'll Do Own end-to-end GTM strategy across Mercury's three primary growth motions — product-led, sales-led, and partner-led — including segmentation, messaging, and cross-functional execution. Manage and grow a team of product marketers and partner marketers supporting these motions today. Build and maintain the customer journey, messaging, and infrastructure that works across all three motions: shared value propositions and personas that flex appropriately for self-serve onboarding flows, sales conversations, and partner co-marketing Partner closely with the growth product org on strategy and execution for driving top-of-funnel, conversion, activation, and virality. Partner with sales leadership on messaging and enablement, from battlecards and objection-handling frameworks to segment-specific playbooks Develop Mercury's partner marketing strategy in collaboration with the partnerships team — including co-marketing programs, partner enablement materials, and joint GTM playbooks Lead customer and market research to stay ahead of competitive dynamics, identify growth opportunities across segments, and feed insights into product, pricing, and roadmap decisions Define and track the PMM metrics that matter for growth — from activation to adoption to advocacy — and use them to continuously improve GTM strategy You Should Have 10+ years of B2B product marketing experience, with full ownership of GTM strategy — not just launch coordination Demonstrated experience driving growth across multiple GTM motions; you've run product-led, sales-led, and partner-led programs, and you understand how they interact Strong messaging and positioning craft — you can develop a compelling narrative from scratch, test it with customers, and translate it into assets that actually get used by sales and partners Revenue mindset — you track contribution to pipeline, activation, and retention, and you know how to use data to argue for, refine, and defend your strategy Experience working with sales leadership on messaging and proof points to improve their team’s ability to source pipeline and close deals. Ability to lead cross-functional initiatives without direct authority — aligning sales, product, partnerships, and growth teams around a shared GTM plan Nice to Have Fintech, banking*, or financial services experience — familiarity with the regulatory, trust, and competitive dynamics of this space Experience at a company that scaled through multiple GTM channels simultaneously, particularly one with a strong PLG foundation that was extending into enterprise and/or channel Data fluency — comfortable pulling your own analysis in Amplitude, Hex, Metabase, or SQL rather than waiting on a data team *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $207,800 - $259,800 US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,000 - $233,800 Canadian employees (any location): CAD 196,400 - 245,500 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-SE1

Own end-to-end delivery of technology programs for credit and lending products, managing cross-functional execution and audit readiness. | 10+ years technical program management in fintech or financial services with executive stakeholder influence. | Mercury is building Mercury Bank, N.A., a proposed nationally chartered bank focused on serving ambitious businesses. Credit and lending are central to that mission, and as we migrate our charge card and term loan products to the Bank's own balance sheet and build the next generation of lending infrastructure, we need someone who can hold the full program together. The Senior Technical Program Manager for Credit and Lending will own end-to-end delivery of the technology programs that power Mercury's charge card, term loan, and adjacent credit products. You will be the connective tissue between Engineering, Product, Risk, Compliance, Treasury, and Operations: setting strategy for how these programs run, surfacing tradeoffs that unblock leaders, sequencing the critical path, and ensuring that what ships is audit-ready from day one. We are looking for someone who has operated at this level before, in a regulated environment, at scale, with real accountability for outcomes. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you'll do: Program ownership Own the integrated program plan across all active credit and lending workstreams, covering milestones, dependencies, and critical paths across Engineering, Product, Risk, Compliance, Treasury, and Operations. Proactively manage sequencing, resourcing tradeoffs, and escalations. When initiatives are off-track, you identify it first and bring a recommended path forward. Ensure Compliance, Treasury, and Operations readiness lands alongside product and regulatory milestones Drive incident learnings back into design, test coverage, and runbooks so each issue improves the underlying system, not just fixes the symptom. Contribute to the overall (proposed) Mercury Bank, NA technical program, collaborating with other TPMs to build a holistic view of progress and risks Governance and decision-making Keep a single source of truth for status, decisions, risks, and owners. Maintain a living RAID log with clear owners and impact assessments. Facilitate structured decision-making by surfacing options and tradeoffs to leaders before problems escalate. Build and improve the operating systems that drive credit and lending product decisions: planning cycles, reviews, decision frameworks, launch readiness. Communication and influence Produce concise, predictable updates calibrated to the audience. Synthesize complex cross-functional information into recommendations that help executives decide and move. Produce documentation of program objectives, architecture decisions, and operational impacts that onboards new team members without requiring a meeting to explain it. Function as a trusted thought partner to engineering leads, product managers, and senior leadership. Execution and improvement Identify inefficiencies and eliminate them through automation, AI tooling, or process redesign. Lead technical retrospectives and post-mortems, ensuring learnings are systematized rather than forgotten. What we're looking for: Experience 10+ years of program management or technical program management in a high-growth or regulated environment. Direct experience in financial services, fintech, or credit infrastructure. Compliance, audit, reporting and risk management obligations are familiar territory. Track record of operating at the department or business level, owning programs with multiple concurrent workstreams and cross-functional accountability. Proven ability to communicate with and influence executive stakeholders, in writing and in high-stakes meetings, without a senior manager to translate. Bonus: Familiarity with the lending tooling ecosystem such as loan origination, credit risk management and lending management systems. How you work Product-first. You evaluate everything through: what is the user problem, what is the fastest path to learning, what actually moves the needle. AI-native. You use AI tools to do your actual work. You have built workflows or tooling that changed how your team operates. When you see a repetitive process, you automate it. Comfortable in ambiguity. You build structure where there is none. Systems thinker. You see dependencies, second-order effects, and points of failure before they surface, and you build programs that account for them. Energized by building and operating. You do your best work designing the system and running it well once it is built. What you bring: Technical fluency. You can understand and challenge engineering decisions, identify technical risks early, and translate complexity for non-technical stakeholders. Exceptional written and verbal communication. You write documentation that clarifies hard decisions and build frameworks teams actually adopt. Commercial instincts. You understand the financial dynamics of a lending business well enough to evaluate tradeoffs with authority. High emotional intelligence. You build trust quickly across engineering, product, risk, and executive stakeholders. You navigate complex interpersonal situations without losing credibility or momentum. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-BF1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $180,200—$225,200 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $162,200—$202,700 USD Canadian employees (any location): $170,300—$212,800 CAD

Improve operational maturity, reliability, and observability by embedding with product teams and contributing to application code for reliability techniques. | Significant SRE or DevOps experience with proficiency in PostgreSQL, Temporal, and observability tools like Grafana or Honeycomb. | When the Tarr Steps, a footbridge assembled of heavy stones in Exmoor National Park in England, washed away in a flood in 1942, the Royal Engineers rebuilt it. Then it washed away again in 1952. So the Royal Engineers heaved in more stones: on and on, like a Sisyphean lesson in absurdity. Of course, they do this because the Tarr Steps are a historical monument, believed to be built during the Bronze Age. Modern bridge building looks a lot different and generally requires less upkeep. While we appreciate the charm of ancient things, Mercury is engineering the future of banking*. "Quaint" and "archaic" are not values we seek in our systems. Rebooting a tumbling server and hoping a flood of requests doesn't wash it away can be an emergency tactic, but we actively seek out durable solutions over monotonous ops work. You'll bring this ethos and teach others how to live it too. Up to this point, the Stability team at Mercury has primarily built platform-level constructs that product teams adopt. However, those teams are asking for us to work more closely with them to mature their implementations and practices. We are creating an SRE team that will rotate through product teams. You will understand the team's domain, identify opportunities for improvements in reliability/observability/performance/preparedness and create self-reinforcing, virtuous cycles. As part of this role, you will: Embed with product teams, helping them improve their operational maturity by setting up and refining practices around on-call, monitoring, alerting, and run books Run regular game day exercises with product teams, helping them feel more prepared to investigate and quickly remediate incidents Jump into application code written in Haskell & TypeScript and implement reliability techniques such as retries, better error handling, better logging, circuit breaking, etc Steer SLOs towards meaningful customer outcomes that product teams are accountable for. Those SLOs become a strong signal for whether the product is working as intended Champion reliability practices through design document and code reviews Identify observability gaps that hinder debugging, incident response, and business intelligence and help close those Advocate for longer-term improvements that non-product engineering teams can drive Participate in the product team's on-call rotation while embedding or as part of a more general engineering rotation, helping us improve processes and how we learn from incidents The ideal candidate for the role: Has past Site Reliability Engineering or DevOps experience Has measurable examples of influencing an organization towards greater reliability Has significant experience with PostgreSQL Has authored and operated Temporal workflows Has experience with observability platforms like Grafana or Honeycomb Has familiarity with OpenTelemetry If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-GC1 Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700—$250,900 USD Canadian employees (any location): $189,700—$237,100 CAD

Lead and implement a prudential regulatory compliance program ensuring regulatory adherence and operational integration. | 5-7+ years in prudential compliance programs with strong regulatory knowledge and stakeholder management skills. | With Mercury's continued progress toward becoming a chartered bank, establishing a strong and forward-looking prudential compliance program is a key part of building a durable, regulator-ready foundation. In this role, you will report to our Director, Bank Regulatory Compliance and will steward the implementation and operation of a scalable, regulator-ready prudential regulatory compliance program to support bank charter readiness, beginning with Regulations W and O. This role combines strategic program design with operational execution, ensuring Mercury can establish and run a prudential compliance program aligned with regulatory expectations and a digital-first business model. You will define how Mercury ensures it operates in a safe and sound manner, within the boundaries of prudential regulatory requirements, translating regulatory requirements into a program that is credible, measurable, and integrated into how we operate. Here are some things you'll do on the job: • Implement and operate Mercury's first prudential regulatory compliance program for banking* (focusing initially on Regulations W and O) including policies, procedures, governance framework, transactional controls and ongoing monitoring activities • Interface directly with and advise Mercury's senior management on permissibility / advisability of proposed transactions • Engage and partner deeply with stakeholders across the organization including Legal, Finance, People/HR, Credit, etc. • Play a pivotal role in shaping how some of Mercury's most business critical transactions come together in a safe and sound manner • Educate and grow Mercury's compliance culture, awareness of prudential regulatory obligations, and best in-class practices via training and guidance to bank staff regarding prudential regulatory requirements • Maintain records and documentation on all prudential regulatory compliance activities and programs You should: • Have 5-7+ years of experience in building and/or operating prudential compliance programs including Regulations W and O and have a strong understanding of prudential regulations and regulatory expectations • Be well-versed in representing program outputs and decisions to senior executives, internal auditors, prudential regulators, and other third parties / stakeholders • Approach your work with a high quality bar and a strong sense of ownership - you see things through to completion and don't settle • Bring a collaborative, problem-solving mindset to your work, have strong stakeholder management skills, and an ability to influence without direct authority • Be excited about using technology, including artificial intelligence, to enhance your capabilities and advance the profession in ways others may never even think of • *Nice-to-have*: You have prior experience working in quantitative fields including finance, credit, and/or strategic operations Compensation: The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $163,000 - $203,800 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $146,700 - $183,400 • Canadian employees (any location): CAD 154,100 - 192,600 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. #LI-DNI

Lead and develop a team to build scalable operational frameworks and drive cross-functional collaboration in fintech partnerships. | 7+ years in operational programs in fintech or regulated environments with 3+ years people leadership and strong change management skills. | Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible, helping founders spend less time thinking about financial infrastructure and more time building their businesses. You can explore our product at demo.mercury.com. Behind every product we ship is a network of banking and payment partners that make those experiences possible. Those partnerships require more than great products. They require thoughtful operational systems, trusted relationships, and seamless execution across dozens of teams. That's where Product Partner Operations comes in. Product Partner Operations owns the strategy and execution behind the operational frameworks that enable Mercury's banking and product partnerships to scale. We build the systems, documentation, communication patterns, and partner relationships that create trust, reduce operational friction, and allow Mercury to launch ambitious products with confidence. We're looking for a Senior Manager, Product Partner Operations to lead a team of Partner Operations Specialists supporting Mercury's Banking and Expansion product organizations. This is a people leadership role first - you’ll help your team excel in their impact and sharpen their execution through thoughtful coaching, clear expectations, and operational rigor. You'll build the frameworks that allow the team to scale alongside Mercury, ensuring our operational systems become more resilient, our documentation more durable, and our cross-functional partnerships even stronger as we continue to grow. You'll partner closely with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and our external banking partners to improve how work moves across organizations. Whether you're introducing a new partner implementation, improving how partnership context is documented, or helping teams navigate organizational change, your work will make it easier for Mercury to build products that feel effortless for customers while maintaining the trust of our partners. Secure, reliable, thoughtful, and perhaps even magical is how customers should describe banking on Mercury. Your team's work is one of the reasons they can. You'll build the operating frameworks, documentation, and partnerships that make extraordinary customer experiences feel effortless while ensuring Mercury continues to scale safely and confidently. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. In this role, you will: Lead, coach, and develop a team of Partner Operations Specialists through thoughtful feedback, clear expectations, and intentional career development. Build durable operational frameworks that improve how Mercury manages existing and future product partnerships across Banking and Expansion. Raise the bar for operational quality by improving documentation, knowledge management, and communication systems that reduce institutional dependencies and create lasting organizational context. Lead organizational change initiatives, helping the team adopt new processes, tooling, and operating models while maintaining execution quality through periods of rapid growth. Partner closely with Product, Engineering, Design, Risk, Compliance, Legal, Customer Support, and external banking partners to solve complex operational challenges and improve how work moves across organizations. Establish and evolve performance metrics that measure operational health, partner experience, and team effectiveness. Drive strategic planning, prioritization, and resource allocation to ensure the team is focused on the highest-impact work. Champion scalable tooling and workflows, including Linear and other operational systems, ensuring Mercury's partnership context remains accurate, discoverable, and actionable. Advocate for your team, creating alignment across stakeholders while protecting focus and helping others understand the strategic value of Product Partner Operations. Help shape the long-term strategy for Mercury's product partnership ecosystem as we continue expanding our banking capabilities. You should: Have 7+ years of experience leading operational programs at a fintech, financial institution, or similarly complex, highly regulated environment. Have 3+ years of experience leading and developing high-performing teams. Have demonstrated success partnering with Product, Engineering, Design, and cross-functional business leaders and Executives to drive strategic initiatives. Be relentlessly curious, seeking to deeply understand how organizations work before introducing change. Have experience leading operational change management and building alignment across many stakeholders with competing priorities. Be an exceptional written and verbal communicator who believes documentation is a strategic advantage, not an administrative task. Have a track record of designing operational systems that reduce complexity, eliminate bottlenecks, and continue to scale long after they're introduced. Be comfortable balancing long-term strategic initiatives with time-sensitive operational priorities. Stay calm under pressure while navigating ambiguity and competing priorities. Be motivated to leverage tools, automation, and thoughtful process design to help the team scale its impact. Build trusted relationships with internal stakeholders and external partners alike. Be deeply obsessed with quality, always asking how today's solution can continue serving Mercury years from now. Compensation: The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Seattle, Los Angeles or San Francisco: $182,500 - $228,100 US employees outside of New York City, Seattle, Los Angeles or San Francisco: $164,300 - $205,300 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AR1