ME

Mercury

20 open positions available

3 locations
1 employment type
Actively hiring
full-time

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ME

Senior Software Engineer - Treasury

MercuryAnywherefull-time
View Job
Compensation$167K - 208K a year

Lead high-impact, cross-functional projects across Treasury engineering, compliance, operations, and risk teams. Collaborate with product, compliance, design, and operations to ship thoughtful features for our customers and internal users. | The ideal candidate has 4+ years of backend or full-stack development experience and domain knowledge of RIA and broker-dealer systems. They should also have experience leading product and infrastructure projects that fulfill regulatory requirements. | In Renaissance Florence, wealthy merchants faced a dilemma: where could they safely store their gold without it sitting idle. The Medici family offered a radical alternative. Deposit your assets with them and your assets would be secure, earn consistent returns, and, crucially, be accessible when needed. It was one of the first smart options for wealth: safe, productive, and liquid. The spirit of innovation and financial ingenuity that defined Renaissance Florence finds a powerful echo in the modern startup world. Mercury brings that same spirit to building an exceptional banking* experience for all. Our Treasury team builds the answer founders are looking for what to do with their idle cash. We’ve created a financial platform that helps startups put their idle cash to work. It helps startups manage their cash with confidence, combining safety and yield in one elegant package. Think of it as institutional-grade cash management, reimagined for ambitious startups. The Treasury team is a team of full-stack engineers that are building thoughtful products that manage billions in customer funds, all while helping Mercury scale. We operate with a high degree of quality and care because we understand today's startups, like their historical counterparts, require solutions that go beyond. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. As part of this role, you will: Lead high-impact, cross-functional projects across Treasury engineering, compliance, operations, and risk teams to build stable and scalable systems and processes Establish a compliant standard for retention, audit trails, and reporting across Treasury Collaborate with product, compliance, design, and operations to ship thoughtful features for our customers and internal users Feel a strong sense of product ownership and actively seek responsibility – we want someone excited to help shape and build Mercury’s future Join a team of experienced and junior product engineers managing billions of dollars of customer assets The ideal candidate for the role: Has 4+ years of backend or full-stack development experience, with knowledge of or excitement to learn Haskell Domain knowledge of RIA and broker-dealer systems that support both individual securities (equities, fixed income) as well as ETFs and mutual funds Experience leading product and/or infrastructure projects that fulfill State, SEC, and/or FINRA regulatory requirements with a track record of success Comfortable mentoring both junior and mid-level engineers Communicates and collaborates effectively with peers and cross-functional counterparts by being helpful and engaged If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-ME1

Backend Development
Full-Stack Development
Haskell
RIA Systems
Broker-Dealer Systems
Equities
Fixed Income
ETFs
Mutual Funds
Product Leadership
Infrastructure Projects
Regulatory Compliance
Mentoring
Collaboration
Communication
Problem Solving
Direct Apply
Posted 1 day ago
ME

Technical Operations Manager

MercuryAnywherefull-time
View Job
Compensation$177K - 200K a year

Lead and grow the Technical Operations team, manage core systems lifecycle, define metrics and SLAs, oversee sprint planning, and drive operational improvements in customer support technology. | 7+ years in technical operations or tooling engineering, 5+ years people management, deep Zendesk expertise, strong technical literacy, experience with incident management and vendor coordination, and excellent communication skills. | “The best way to predict the future is to create it.” - Peter Drucker We’re looking for a Technical Operations Manager to build and lead the team behind the systems, tools, and processes that power Mercury’s Customer Support organization. This is a newly created role within our Customer Support Strategy & Operations group, focused on transforming TechOps from maintenance mode into a strategic, scalable function. You’ll define the team’s charter, set its roadmap, and bring structure to how Support leverages technology - from AI and automation to ticketing systems & data integrations. In this role, you’ll balance technical fluency with operational design, connecting dots between Engineering, Product, and Support to ensure our systems run smoothly today while laying the groundwork for what’s next. Ultimately, you’ll help shape how technology enables Customer Support at Mercury. Key Responsibilities: Lead and grow the Technical Ops team; own the domain from intraday management to long term planning Define and maintain actionable metrics, dashboards, and SLAs to drive performance and accountability Architect, configure, and manage the lifecycle of core systems (e.g. Zendesk, internal tools), including change control, QA, and rollback strategies Stay ahead of industry trends to evolve tooling and operational processes - continuously seek improvements in efficiency and scale Detect and remediate system weaknesses and single points of failure; lead incident response, post-mortems, and escalation practices Oversee sprint planning and execution for Ops initiatives & tasks; manage the backlog, dependencies, prioritization, and cross-functional coordination Ensure documentation, runbooks, and internal processes are up to date Act as the key interface between Technical Ops and internal or external stakeholders, sharing status, risks, and roadmap Lead onboarding of new products or partners from a tooling and operations perspective Champion automation, observability, and infrastructure-as-code practices; establish standards, templates, and processes to scale efficiently Thinks critically about AI and tooling - balancing innovation with practicality, keeping people at the center What You Bring to the Table: 7+ years of experience in a technical operations, systems, or tooling engineering role (or adjacent) 5+ years of hands-on people management (ideally leading technical roles/teams) Deep expertise with Zendesk configuration and administration Strong technical literacy (APIs, integrations, cloud services, data pipelines, internal tooling) Demonstrated experience managing sprints, backlogs, and coordinating cross-team delivery Experience with incident management, root cause analysis, and reliability engineering concepts Excellent communication skills, able to translate technical complexity to non-technical audiences Vendor / third-party management experience Strong problem-solving mindset, bias for action, and proven track record of scaling systems and teams Brings fresh, creative thinking to complex operational challenges; likes reimagining old systems and charting new paths The Ideal Candidate Will Also Have: Familiarity with integration tools (Zapier, Workato, custom connectors) Exposure to solutions & systems beyond Zendesk Experience working in fintech, banking operations, or regulated environments Background in observability, monitoring, or reliability tooling The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $187,700 - $211,100 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $168,900 - $190,000 USD Canadian employees (any location): CAD $177,400 - $199,500 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AS1

Zendesk configuration and administration
Technical operations management
APIs and integrations
Incident management
Sprint planning and backlog management
Vendor management
Automation and tooling
Data pipelines
Cloud services
Direct Apply
Posted 4 days ago
ME

Senior Engineering Manager - Risk

MercuryAnywherefull-time
View Job
Compensation$226K - 282K a year

Lead engineering teams building KYC, AML, fraud detection, and operational tooling systems using AI/ML to enable real-time bank account approvals. | 9+ years software development with 3-5+ years engineering management experience, AI/ML expertise, backend distributed systems experience, and fintech compliance knowledge. | Every new business that applies to Mercury is like a new star appearing in the night sky. On its own, it’s a single point of light. But when we look closer, patterns emerge—data trails from partners, filings, founders, and financial histories—all connecting to form a larger constellation. That’s what our Risk product engineering teams do at Mercury. We guide thousands of business applications through our systems—each one unique, each one needing a smooth and trustworthy landing. The challenge: keep everything moving fast without compromising safety. Every day, our work helps founders open their first account, launch their next idea, and accelerate their growth like rocketships. Our mission is to build the intelligent, automated systems and operational tools that make this possible—where machine learning, AI, and human judgment work seamlessly together to power the next generation of business banking*. We use intelligence to detect risks earlier, make real-time decisions with confidence, and enable instant, delightful account approvals that keep pace with the builders we serve. When we do it right, the result is quiet brilliance: onboarding that feels effortless, even though it’s powered by galaxies of data, precision, and care. We’re looking for a Senior Engineering Manager to lead the teams building the systems and tools that make it all happen—from application approvals to ongoing and enhanced due diligence—ensuring every business that joins Mercury is both safe and their experience is delightful. *​​Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. In this role, you will: Lead teams (4–8 engineers each) responsible for account onboarding, KYC/KYB, AML, and fraud detection decisioning and workflows, and operational tooling. Apply AI/ML—from traditional models to large language models—to unlock faster, real-time bank account application approvals. This work sits on the critical business path, directly driving efficiency and revenue growth. Partner with Product, Risk, and Data teams to design and deliver scalable systems that balance user experience with compliance rigor. Shape the next generation of our KYC and risk platforms—reliable, resilient, and easy to extend as regulations and business needs evolve. Create a strong culture of operational excellence, with measurable improvements to uptime, accuracy, and system quality. Build, mentor, and grow engineering talent; help managers and senior engineers level up technically and organizationally. Drive clarity amid complexity: translating between regulatory nuance and technical execution. Foster collaboration across teams to align on priorities, simplify interfaces, and make the whole system more maintainable and elegant. You should have: 9+ years of software development experience, including 3–5+ years of engineering management in a high-scale tech environment. AI/ML expertise—you’ve built and launched applied AI products (from LLMs to traditional ML models), shipping them from 0→1 and scaling 1→10 in production environments. Proven success building large-scale backend distributed systems, ideally involving integrations and decision automation. Experience with or curiosity about KYC, AML, risk, or compliance systems in financial services or fintech. A track record of raising the bar for quality and reliability, balancing shipping speed with technical excellence. Strong communication and leadership skills—you can inspire engineers, partner across functions, and adapt your management style to the moment. The ability to hire, retain, and develop exceptional technical talent. A pragmatic builder’s mindset: you believe beautiful systems are those that work, adapt, and last. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD $225,900 - $282,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-RA1

engineering management
AI/ML product development
backend distributed systems
KYC/AML/compliance systems
leadership
communication
Direct Apply
Posted 9 days ago
ME

Software Engineer - Risk

MercuryAnywherefull-time
View Job
Compensation$136K - 160K a year

Develop full-stack features including UI components and backend APIs, collaborate cross-functionally, and contribute to technical design and documentation. | 2-5 years experience in full-stack development, familiarity or willingness to learn React, TypeScript, Redux on frontend and Haskell backend stack, strong communication and testing focus. | Soaring high above the Gardon River, the Pont du Gard is a masterpiece of ancient Roman engineering, blending monumental scale with remarkable precision. Constructed in the 1st century CE, this aqueduct carried water over 30 miles to the Roman colony of Nemausus (modern-day Nîmes, France). Built almost entirely without mortar, the Pont du Gard relied on meticulously cut limestone blocks, some weighing up to six tons, fitted so precisely that the structure has endured for nearly two thousand years. Its average gradient of 1 in 3,000 (about 0.03%) allowed water to flow steadily and efficiently across the vast distance, a testament to the Romans’ deep understanding of water management and infrastructure design. Just as the Pont du Gard exemplifies ingenuity and precision, at Mercury, we draw inspiration from such timeless innovations. Our Risk engineers create systems that are not only seamless and reliable but also built to last. As a Software Engineer (IC2) in Risk Engineering, you’ll contribute features across the stack that make our investigators’ execution faster, decisions clearer, and operations smoother. You’ll collaborate closely with design, product, and risk operations, and you’ll grow your impact by owning well‑scoped tasks end‑to‑end. The skills we’re looking for are: Ownership and follow‑through: Pick up well‑scoped tasks, ask good questions, and land changes that stick. Take pride in tidy PRs and incremental delivery. Full‑stack development: Implement UI components and flows, build or refine backend APIs and data models, and keep a close eye on reliability and performance. Technical design and documentation: Contribute to design docs, write clear RFCs when needed, and add the right tests and metrics to make changes safe. Cross‑team collaboration: Partner with other engineers, product, design, and risk operations to deliver thoughtful and impactful solutions. The ideal candidate for this role: Has 2–5 years of practical experience building product features across backend and frontend. Is experienced with, or excited to learn, our frontend stack: React, TypeScript, Redux. Is experienced with, or excited to learn, our backend stack: Haskell, Yesod, Persistent, Postgres. Prior Haskell is not required—curiosity and sound engineering are. Communicates clearly, balances tradeoffs thoughtfully, and cares about tests, observability, and readable code. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $149,600 - $176,000 Canadian employees (any location): CAD $136,100 - $160,200 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AC1

Java
C#
.NET
Python
Microservices
React
Angular
Vue.js
JavaScript
TypeScript
AWS
Azure
GCP
CI/CD
DevOps
Agile Methodology
Unit Testing
Direct Apply
Posted 9 days ago
ME

Technical Operations Treasury Specialist

MercuryAnywherefull-time
View Job
Compensation$106K - 133K a year

Execute core day-to-day brokerage operations tasks and work directly with engineering and product teams to troubleshoot operational issues. Partner with compliance and support teams to ensure operational activities align with regulatory requirements. | Hold active FINRA Series 7, 63, 24 and have 3-5 years of experience in broker-dealer or investment operations. Demonstrate strong organizational skills and possess excellent written and verbal communication skills. | Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs’ and business owners’ financial lives. Underneath all our products is a massive web of partners that users don’t see, requiring significant product and process investment. That’s where the Financial Partnership Operations team comes in. We work to maintain our external relationships and streamline our collective workflows to keep customers, partners, and Mercury employees happy. We’re looking to hire a Technical Treasury Operations Specialist to support the daily workflows of both our SEC-registered investment advisor and our FINRA-member broker-dealer. This is a foundational individual contributor role for someone who is eager to learn in a detail-rich, regulated environment and who thrives on hands-on execution. You’ll work closely with senior operations staff and cross-functional partners in compliance, engineering, and support to carry out day-to-day processes, resolve operational issues, and document scalable workflows. This role is ideal for someone who is detail-oriented, comfortable collaborating across teams, and motivated to help build the operational backbone of Mercury’s investment products. *Mercury is a financial technology company, not a bank. Banking services are provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. In this role, you will: Execute core day-to-day brokerage operations tasks such as account onboarding, account updates, trade settlement support, reconciliations, and exception handling. Work directly with engineering and product teams to troubleshoot operational issues, surface gaps, and test workflow improvements. Partner with compliance and support teams to ensure that operational activities align with regulatory requirements and customer needs. Assist in building and documenting processes, controls, and standard operating procedures to improve scalability and consistency. Identify operational inefficiencies and propose solutions that balance regulatory precision with efficiency. Provide hands-on support for new product or process rollouts, ensuring operational readiness and smooth adoption. You should: Hold active FINRA Series 7, 63, 24. Have 3-5 years of experience in broker-dealer or investment operations with firsthand involvement in trade support, account servicing, or control functions Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple operational workflows. Be comfortable collaborating across functions and working closely with engineers to refine processes and tooling. Possess a problem-solving mindset with a willingness to learn and grow within a regulated environment. Have excellent written and verbal communication skills, especially in documenting processes and surfacing issues clearly. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $106,200 - $132,800 USD US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $95,600 - $119,500 USD Canadian employees (any location): $100,400 - $125,500 CAD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-AR1

Attention To Detail
Organizational Skills
Problem-Solving
Collaboration
Trade Support
Account Servicing
Regulatory Compliance
Process Documentation
Direct Apply
Posted 10 days ago
ME

Strategic Partnerships - VCs & Law Firms

MercuryNew York, NYfull-time
View Job
Compensation$181K - 226K a year

Lead and grow the VC partnerships program, manage partner relationships, collaborate cross-functionally to optimize product and customer referrals, and drive go-to-market strategies for VC fund banking and emerging managers. | Experience in partnerships or stakeholder management within VC firms, accelerators, or startup ecosystems, strong communication skills, ability to thrive in fast-paced environments, and preferably 5+ years in B2B SaaS or fintech partnerships roles. | We are looking for an experienced Strategic Partnerships leader to take our VC program to the next level. Reporting directly to the Director of VC Partnerships, you will be able to touch all elements of Mercury's work with the VC and startup community. This leader will have full autonomy of the VC emerging managers program, craft our partner strategy, identify opportunities in our existing partner channel, and leverage their industry experience to recruit strategic partners into our program. This role will have frequent travel to major tech hubs (35% of time). You will: • Grow the VC partnerships program, driving new customers to Mercury-including VC funds and their portfolio companies • Maintain and nurture strong ecosystem partnerships that drive measurable usage, including VC funds, accelerators, venture studios, fund administrators, communities, and universities. • Implement sponsorship opportunities including conferences, events, newsletters, podcasts, and more in collaboration with our Marketing team. • Identify partners and their customers' needs to ensure that we achieve win-win scenarios by maximizing customer referrals and revenue on both ends. • Collaborate with Business Development, Onboarding, and Customer Support teams to ensure smooth partner onboarding, training, and support throughout the process. • Partner closely with Product, Growth, and Business Operations teams on product roadmap development to drive product-driven referrals for VC fund and startup customers • Leverage data to provide analytics and insights into partnership reporting and find ways to optimize metrics in regular check-ins and follow-up. What you'll own: • Lead go to market strategy for VC fund banking & emerging managers, including recruiting new partners, exploring international opportunities, or exploring GTM to angel investors • Program management of our top VC ecosystem & community partners, driving value to our partners and Mercury • Help run Mercury's Investor Connect program (formerly Raise) to facilitate founder investor introductions You must have: • We're seeking candidates based in either the NYC or SF Bay Area • Experience with externally-facing stakeholder management or partnerships • Experience working with founders and/or investors at a VC firm, accelerator program, founder community, or other startup ecosystem experience. • A hunger to make things work and a curiosity to ask questions. • Be able to thrive in a fast-paced, high-growth environment with minimal guidance, apply first principles thinking, and navigate uncertainty with poise. • A strong product mindset to help identify new opportunities for Mercury to better serve customers. • Have attention to detail and strong written and verbal communication skills. • Be able to collaborate with various teams across the globe remotely. • Bring big energy and have fun building in a fast-paced environment. It's a plus if you have: • Have 5+ years of experience at a B2B SaaS or Fintech company in a partnerships, customer success, investor relations, relationship / account management role is a plus • sales engagements and negotiations; • defining, negotiating, and managing partnerships; and • data-driven strategization and implementation. • Strong existing network in the VC ecosystem Education • Bachelor's degree or something you feel is equivalent • Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $180,900 - $226,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-MV1

Strategic Partnerships
VC Ecosystem
Program Management
Stakeholder Management
Product Mindset
Data-driven Strategy
Sales Engagements
Negotiations
Verified Source
Posted 12 days ago
Mercury

Account Development Manager

MercuryPortland, ORfull-time
View Job
Compensation$108K - 134K a year

Drive product adoption and revenue growth by identifying high-value accounts, executing targeted outreach, managing a high-velocity pipeline, and providing customer feedback to product teams. | 2-4 years in quota-carrying growth sales or account management roles, strong communication skills, proven upsell success, ability to work autonomously in a fast-paced fintech environment. | At Mercury, we’re re-imagining banking* for ambitious businesses of every size. More than 200,000 companies already rely on our platform—and many are just beginning to scratch the surface of what Mercury can do. As an early member of our Account Development team, you’ll turn today’s satisfied customers into tomorrow’s power users—expanding product adoption, preventing churn, and driving meaningful revenue growth across our expanding customer base. You’ll work with a wide range of Mercury customers, providing a human touch at the right moment in their customer journey. Your success will be measured through growth metrics, primarily focused on product adoption, and account expansion, while also ensuring we’re capturing critical product feedback at scale to inform product roadmap • Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. What you’ll do: • Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models—engaging where additional solutions (Credit, Treasury, FX, Subscription Bundle, etc.) will create the most value. • Consistently exceed monthly expansion goals by building and maintaining a robust pipeline. • Design smart outreach—combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities. • Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook. • Master—and help evolve—our internal tools and processes to manage a high-velocity pipeline with maximum efficiency. • Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy. Who you are: • 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus). • Compelling communicator—able to translate complex concepts into crisp value propositions for founders, finance teams, and operators. • Proven track record of exceeding upsell targets through data-driven prioritization in a high-velocity environment. • Builder’s mindset—energized by creating and iterating on processes within a fast-growing team. • Bias to action & autonomy—swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth. • Thrives in ambiguity—quick to iterate and innovate on processes, playbooks, and tooling. • Passion for FinTech or banking—you’re excited about shaping the future of modern financial services. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Account Development
Sales Growth
Customer Expansion
Data-driven Prioritization
Product Adoption
Pipeline Management
Customer Feedback
Cross-functional Collaboration
FinTech Knowledge
Verified Source
Posted 14 days ago
Mercury

[Remote] Staff Product Manager - Lending Systems

MercuryAnywherefull-time
View Job
Compensation$140K - 180K a year

Define vision and roadmap for lending systems, build scalable lending platform, collaborate with stakeholders to ensure compliance and operational soundness, and prioritize investments based on data and customer insights. | 10+ years product management experience including 4+ years in lending or financial systems, strong understanding of lending lifecycles and compliance, technical fluency, and ability to build complex fintech platforms. | Note: The job is a remote job and is open to candidates in USA. Mercury is a financial technology company focused on building innovative lending systems. The Staff Product Manager will define the vision and strategy for lending systems, collaborating with various teams to create scalable and compliant lending products. Responsibilities • Define the vision, strategy, and roadmap for Mercury’s lending systems and infrastructure. • Build the core platform that powers loan origination, underwriting, servicing, and repayment across a range of lending products. • Partner with engineering, risk, design, data science, and operations to design scalable systems that balance automation with resilient controls. • Establish the technical and product foundations to support new credit and lending products, including decisioning workflows, data integrations, repayment rails, and compliance features. • Collaborate with banking partners and internal stakeholders to ensure lending products are regulatory-compliant and operationally sound. • Prioritize areas of investment using customer insights, market research, and data-driven decision-making. • Set and track success metrics for lending system health, adoption, and customer impact. • Create reusable capabilities that amplify the speed and consistency of launching future lending products. Skills • 10+ years of product management or aligned experience, with at least 4+ years in lending, credit, or financial systems. • Experience building complex systems or platforms from scratch in a fintech or financial services environment. • Strong understanding of lending lifecycles (origination, underwriting, servicing, repayment) and associated risk/compliance considerations. • Technical fluency; ability to dive deep with engineers while simplifying complexity for business and compliance stakeholders. • A systems mindset - seeing lending not just as features but as interconnected flows of data, risk, operations, and customer experience. • Proven ability to balance customer empathy with rigorous business, compliance, and operational requirements. • Track record of delivering internal platforms or tools that enable speed, scalability, and efficiency across teams. • Comfort operating in ambiguity and setting direction in greenfield product areas. Benefits • Base salary • Equity • Benefits Company Overview • Mercury provides online banking solutions for startups and technology-focused businesses. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://mercury.com. Company H1B Sponsorship • Mercury has a track record of offering H1B sponsorships, with 9 in 2025, 6 in 2024, 8 in 2023, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Product Management
Lending Systems
Financial Systems
Platform Building
Risk and Compliance
Technical Fluency
Cross-functional Leadership
AI/ML Product Development
Roadmapping
Data-driven Decision Making
Verified Source
Posted 16 days ago
Mercury

Customer Support Incident Responder

MercuryAnywherefull-time
View Job
Compensation$88K - 110K a year

Lead incident detection and triage, coordinate customer support during incidents, communicate with customers and internal teams, and drive continuous improvement in incident response. | 4+ years customer-facing experience, CRM system knowledge, calmness under pressure, strong communication, collaboration skills, and operational mindset. | Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 200,000 startups and small businesses from all around the world. With growth comes the need to ensure our customer experience is top of mind even in the most challenging scenarios. As an Incident Responder at Mercury, you'll sit at the center of our most critical moments, leading with calm, clarity, and care when things break. This role is not only about being able to go deep with technical rigor, but also about being a facilitator and translator who works together with teams like engineering, legal, and marketing to ensure our customers are covered during incidents. Customer-facing experience is required, as you'll also communicate directly with customers during many incidents. You'll be a trusted voice advocating for both customers and internal teams, ensuring clear communication, thoughtful solutions, and swift action. You'll need to understand how our products and internal teams work in detail. Banking* has a lot of moving pieces, so this is harder than it might seem. Finding efficient, elegant solutions for problems stemming from the oft-convoluted U.S. financial system isn't always easy, but if you're good at your job, our users will never know it. • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group and Evolve Bank & Trust®; Members FDIC. Here are some things you'll do on the job: • Incident Detection & Triage • Monitor and assess alerts, support channels, and triage reports to identify emerging issues. • Partner with the Customer Support On-Call team and Engineering teams to confirm incidents and determine severity. • Maintain deep product knowledge to quickly recognize when something is truly off and bring the right people together to resolve it. • Customer Support Leadership During Incidents • Act as the Customer Support DRI (Directly Responsible Individual) during high-severity incidents. • Lead real-time coordination of the customer support response during incidents: creating bridges, facilitating alignment, and ensuring customer experience is prioritized. • Draft, review, and publish internal and external communications that balance clarity, accuracy, and empathy. • Provide real-time updates and guidance to agents managing inbound customer contacts. • Ensure Zendesk macros, internal pages, and status updates reflect current information. • Communication & Customer Advocacy • Represent the voice of the customer in incident command meetings. • Translate technical updates into plain-language messages for customers and customer support teams. • Ensure Mercury communicates with transparency and empathy when things go wrong. • Communicate directly with customers impacted by an incident, supporting their case and taking ownership of the resolution. • Post-Incident Analysis & Continuous Improvement • Partner with the Incident Response Manager to document customer impact and outcomes for each incident. • Attend retrospectives to represent the customer and customer support perspectives. • Analyze incident patterns and recommend process, tooling, or communication improvements. • Conduct mini-retros with internal partners to improve operational readiness. Who you are: • 4+ years in a Customer Support or comparable customer-facing role required • Experience with CRM systems, such as Salesforce or comparable platforms required; familiarity with Zendesk is preferred. • Calm Under Pressure: You remain composed and decisive in high-pressure, ambiguous situations. You navigate incidents with adaptability and guide others with clarity and confidence. Passionate About Customer Experience: You lead with empathy when interacting with customers, and always champion their experience in times of crisis. You translate complex technical issues into clear, human terms. • Collaborative Cross-Functional Partner: You have a history of building strong partnerships across different teams with shared ownership and transparency, contributing to a culture where everyone feels supported and informed. • Data-Informed & Operationally Minded: You use data (like ticket trends, alert volume, and CSAT) to identify root causes and drive process improvement, with an eye for structure and follow-through. • SQL experience is a plus. • Solutions-Oriented Owner: You take end-to-end ownership, applying sound judgment and bias to action in moments of uncertainty to move incidents toward resolution. • Bold & Winsome: You confidently advocate for customers and teammates, balancing assertiveness with respect and empathy. You are comfortable being the sole voice representing your perspective in a room and building your case as to why. • Phenomenal Written & Verbal Communicator: You communicate with precision and warmth, tailoring messages to customers, agents, and various internal stakeholders alike. • A Product Expert: You continuously deepen your understanding of Mercury's products, systems, and processes to respond effectively during crises. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $97,400 - $109,600 USD • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $87,700- $98,600 USD Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-JT1

Incident Detection & Triage
Customer Support Leadership
Cross-Functional Collaboration
Customer Advocacy
Communication
CRM (Salesforce, Zendesk)
Calm Under Pressure
Data Analysis
SQL (plus)
Verified Source
Posted 21 days ago
ME

Staff Product Manager - Lending Systems

MercuryAnywherefull-time
View Job
Compensation$239K - 299K a year

Define and build Mercury's lending platform infrastructure, partner with stakeholders to ensure compliance and scalability, and drive product strategy for lending products. | 10+ years product management experience with 4+ years in lending or financial systems, strong technical and systems thinking skills, and ability to manage complex fintech products. | If holding money safely and moving it seamlessly are two core pillars of a great financial platform for businesses, the third is enabling businesses to access capital. Lending well relies on a system of trust, data, automation, and customer experience that empowers businesses to grow. At Mercury, we’re embarking on building systems from the ground up to support an entirely new generation of lending products. We want to create the foundational infrastructure that will define how our customers access capital, how we manage risk, and how we scale responsibly. We’re looking for someone who can architect this future: blending sharp systems thinking with a feel for usability, designing a platform that is both resilient and flexible, and ultimately creating lending experiences that feel seamless, empowering, and even magical to our customers. *Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. What You’ll Do Define the vision, strategy, and roadmap for Mercury’s lending systems and infrastructure. Build the core platform that powers loan origination, underwriting, servicing, and repayment across a range of lending products. Partner with engineering, risk, design, data science, and operations to design scalable systems that balance automation with resilient controls. Establish the technical and product foundations to support new credit and lending products, including decisioning workflows, data integrations, repayment rails, and compliance features. Collaborate with banking partners and internal stakeholders to ensure lending products are regulatory-compliant and operationally sound. Prioritize areas of investment using customer insights, market research, and data-driven decision-making. Set and track success metrics for lending system health, adoption, and customer impact. Create reusable capabilities that amplify the speed and consistency of launching future lending products. What You Bring 10+ years of product management or aligned experience, with at least 4+ years in lending, credit, or financial systems. Experience building complex systems or platforms from scratch in a fintech or financial services environment. Strong understanding of lending lifecycles (origination, underwriting, servicing, repayment) and associated risk/compliance considerations. Technical fluency; ability to dive deep with engineers while simplifying complexity for business and compliance stakeholders. A systems mindset - seeing lending not just as features but as interconnected flows of data, risk, operations, and customer experience. Proven ability to balance customer empathy with rigorous business, compliance, and operational requirements. Track record of delivering internal platforms or tools that enable speed, scalability, and efficiency across teams. Comfort operating in ambiguity and setting direction in greenfield product areas. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD 225,900 - 282,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-MF1

Lending systems architecture
Product management
Financial systems
Risk and compliance
Technical fluency
Cross-functional collaboration
Data-driven decision making
Direct Apply
Posted about 1 month ago
ME

Data Science Manager - GTM

MercuryAnywherefull-time
View Job
Compensation$201K - 251K a year

Lead a team of data scientists to support Marketing, Revenue, and Finance organizations. Discover opportunities to enhance data strategy and execution for user growth and financial performance. | Candidates should have over 5 years of analytics experience, including 2 years in a management role. Experience in Marketing, Revenue, or Finance is essential, along with strong data analysis skills. | Back in 1991, Geoffrey Moore drew a bold line between early adopters and the mainstream—the “chasm”—and mapped how to cross it. Decades later, that segmentation-first GTM logic still guides how we pick beachheads, design categories, and align Marketing, Sales, and Success around a single target. We are looking for a Data Science Manager who can build the theory and connect the dots behind how we get people to join Mercury and continue to adopt new products. In this role, you’ll be responsible for deeply understanding our customers, the systems of distribution for Mercury, designing how we are driving towards the overarching business and financial goals. You’ll work closely with Marketing, Revenue, and Finance teams to drive topline growth and monitor company financials. Responsibilities Lead a team of 4 senior IC data scientists supporting the Marketing, Revenue, and Finance organizations. Proactively discover and define opportunities to level up the craft, strategy, and execution of how our GTM functions use data. Set the direction and define prioritized roadmaps for the team; ensuring we’re focused on work that drives Mercury’s user growth and financials. Work in ambiguity and be able to set and achieve priorities that find the perfect balance between both growth and financial needs. Help drive company level strategy across GTM functions. We’re looking for a motivated data leader who cares deeply about craft and feels energized by opportunities to work across GTM teams to deliver a cohesive experience for our top of funnel users. A successful candidate will likely have: 5+ years of analytics experience, with 2+ years managing analytics teams. Experience in Marketing, Revenue, or Finance teams. Strong data analysis and data story telling skills. Experience with LTV and CAC analyses. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 - $250,900 USD Canadian employees (any location): CAD 189,700 - 237,100 Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-RA1

Data Analysis
Data Storytelling
LTV Analysis
CAC Analysis
Team Leadership
Marketing Analytics
Revenue Analytics
Finance Analytics
Strategic Planning
Growth Strategy
Financial Monitoring
Cross-Functional Collaboration
Problem Solving
Data-Driven Decision Making
User Growth
Business Goals
Direct Apply
Posted about 1 month ago
Mercury

Senior Sourcer - Sales

MercuryPortland, ORfull-time
View Job
Compensation$125K - 141K a year

Develop and manage pipelines of GTM talent, partner with recruiters and hiring managers, and innovate sourcing strategies to support company growth. | 5+ years sourcing experience with GTM focus, executive stakeholder partnership, expertise in passive talent sourcing, and proficiency with sourcing tools like LinkedIn Recruiter and Covey. | Mercury is building financial products to help startups and small businesses scale. Turns out this requires a lot of talented people, so we’re looking to add a Senior Business Sourcer to our team. As a key talent partner to several leaders across Go-to-Market (GTM), you’ll focus on building strong pipelines of exceptional candidates across Sales, Relationship Management, Partnerships, Marketing, and beyond. You will tackle niche, complex searches by employing strategic and innovative sourcing techniques, ensuring Mercury can scale effectively and strengthen our GTM motion. Here are some things you’ll do on the job: • Develop a deep understanding of Mercury’s values, brand, and product • Partner with recruiters and hiring managers to understand GTM hiring needs and target profiles • Build and manage strong pipelines of passive talent through creative sourcing strategies • Make a friendly first impression on candidates and (no pressure) act as the living embodiment of our cultural values • Own the top-of-funnel pipeline by identifying, engaging, and nurturing top GTM talent • Share market insights, candidate trends, and pipeline data with hiring partners • Champion diversity and inclusion by designing sourcing strategies that expand representation • Experiment with new sourcing channels and analyze their effectiveness • Collaborate with recruiters to ensure candidates have a seamless experience throughout the interview process • Stay up to date on company priorities and updates, aligning sourcing priorities accordingly You should: • Have 5+ years of sourcing experience, ideally with exposure to full-cycle recruiting • Have deep experience sourcing for GTM orgs (Sales, Partnerships, etc.), with an emphasis on higher-volume roles • Have experience influencing and partnering with multiple executive stakeholders • See yourself as an expert sourcer and enjoy seeking out passive talent • Have an almost psychic level of empathy and intuition • Communicate with clarity, thought, and precision • Enjoy building diverse, inclusive, and high-performing teams • Think about how to automate as much of your job as possible • Have experience with tools such as LinkedIn Recruiter, Covey, Gem, or similar • Keep track of what you’re working on even when you’re juggling a hundred different things • Use creativity while working within difficult constraints The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $149,000 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $134,100 • Canadian employees (any location): CAD $125,100 - $140,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Talent sourcing
Full-cycle recruiting exposure
GTM organization sourcing
Stakeholder management
LinkedIn Recruiter
Covey
Gem
Diversity and inclusion strategies
Pipeline management
Creative sourcing techniques
Verified Source
Posted about 2 months ago
ME

Senior Engineering Manager - Banking

MercuryAnywherefull-time
View Job
Compensation$239K - 299K a year

Lead a team of engineers to deliver high-availability banking services while ensuring predictable results against company objectives. Create a fulfilling work environment and empower the team to contribute to a reliable and useful product. | Demonstrated ability to lead a technical team and experience with bank core and lending systems are essential. Familiarity with Haskell and TypeScript is preferred, along with a strong individual engineering skill set. | A busy rail switchyard moves thousands of cards every hour. Trains come in from different lines carrying all kinds of cargo, schedules change constantly, but somehow everything keeps flowing smoothly and safely. Banking* works the same way. At Mercury, we move money instead of freight cars, but the principles are similar. Money comes from everywhere; each transaction has its own set of rules, and we have to keep everything running on schedule so that customers, regulators, and business partners can count on us. The key is building systems that just work. When someone opens an account, it should be straightforward. When they make a payment, it posts when it’s supposed to. When a partner wants to integrate with us, they shouldn’t have to fight our systems to make it happen. Your job as an engineering manager at Mercury is to make our banking core run so smoothly that people barely notice it’s there. In this role, you will Lead a team of 4 to 8 senior engineers to deliver high-availability banking services. Ensure your team can predictably deliver results against company objectives. Create a fulfilling work environment for your team. Coach the team to a high level of technical excellence and stability. Have the confidence and competence to give feedback to engineers of all skill levels. Onboard new engineering hires. Align engineering work with Mercury values. Work alongside other product experts to pick the highest-impact projects. Collaborate with other teams when work overlaps, ideally to achieve a more cohesive product and simpler, more maintainable underlying technical implementation. Balance building new things with maintaining existing systems. Empower your team to thrive and contribute to making Mercury’s product reliable, beautiful, and useful. You should: Have demonstrated the ability to lead a technical team. Have experience integrating with bank core and lending systems. Have a strong individual engineering skill set. You will go through roughly the same interview process as our individual contributors, with additional interviews for manager skills. Be familiar with our tech stack (specifically, Haskell, and TypeScript), or have an interest in learning it. We encourage you to try our demo site if you’re interested in applying for the role. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - 298,800 Canadian employees (any location): CAD $225,900 - 282,400 *Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A, and Evolve Bank & Trust, Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-ES1

Leadership
Technical Excellence
Bank Core Integration
Haskell
TypeScript
Team Coaching
Project Management
Collaboration
System Maintenance
Onboarding
Feedback
Work Environment
Product Development
Predictable Delivery
High-Availability Services
Direct Apply
Posted about 2 months ago
ME

ODD Enablement Manager

MercuryAnywherefull-time
View Job
Compensation$121K - 151K a year

Lead and grow the ODD Enablement function, overseeing existing QC procedures and establishing a new L&D team. Manage and mentor senior individual contributors while improving policies and workflows for both QC and L&D. | Candidates should have 3+ years of experience in L&D, quality control, or enablement roles, with at least 2 years in people management. Experience with BPO partners and a strong ability to thrive in ambiguity is essential. | Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Ongoing Due Diligence (ODD) Enablement Manager to join our team and help scale a net-new, foundational function that supports our ODD team’s continued growth and operational excellence. This person will oversee our existing Quality Control (QC) specialist team and will also be responsible for establishing a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our rapidly growing internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development. *Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Here are some things you’ll do on the job: Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team. Oversee the integration of the L&D and QC functions with our external BPO partners. Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as ODD scales. Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development. Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices. Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams. Work collaboratively and build strong relationships with cross-functional teams & ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs. Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy. You should: Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs Bring at least 2 years of people management experience, including hiring and developing senior individual contributors Have experience working with BPO partners. Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving Excel at managing multiple projects and priorities, with strong organizational and execution skills Communicate clearly and confidently, both in writing and verbal settings Demonstrate strong ownership and bring a thoughtful, empathetic leadership style The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,500 - $135,600 Canadian employees (any location): CAD $113,900 - $128,200 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-AR1

Learning & Development
Quality Control
People Management
Process Improvement
Cross-Functional Management
Creative Problem-Solving
Organizational Skills
Communication Skills
Team Development
Data Analysis
Direct Apply
Posted about 2 months ago
Mercury

ODD Enablement Manager

MercuryPortland, ORfull-time
View Job
Compensation$114K - 128K a year

Lead and grow the ODD Enablement function by managing QC and L&D teams, establishing policies and workflows, integrating with BPO partners, and driving continuous improvement. | 3+ years in L&D, quality control, or enablement with 2+ years people management experience, BPO partner collaboration, process improvement skills, and strong leadership capabilities. | Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Ongoing Due Diligence (ODD) Enablement Manager to join our team and help scale a net-new, foundational function that supports our ODD team’s continued growth and operational excellence. This person will oversee our existing Quality Control (QC) specialist team and will also be responsible for establishing a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our rapidly growing internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development. • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Here are some things you’ll do on the job: • Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team. • Oversee the integration of the L&D and QC functions with our external BPO partners. • Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as ODD scales. • Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development. • Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices. • Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams. • Work collaboratively and build strong relationships with cross-functional teams & ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs. • Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy. You should: • Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs • Bring at least 2 years of people management experience, including hiring and developing senior individual contributors • Have experience working with BPO partners. • Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up • Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving • Excel at managing multiple projects and priorities, with strong organizational and execution skills • Communicate clearly and confidently, both in writing and verbal settings • Demonstrate strong ownership and bring a thoughtful, empathetic leadership style The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,500 - $135,600 • Canadian employees (any location): CAD $113,900 - $128,200 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Learning & Development
Quality Control
People Management
Process Improvement
Cross-functional Stakeholder Management
Team Development
Coaching and Mentoring
Operational Excellence
Verified Source
Posted about 2 months ago
Mercury

Senior Recruiter - Product & Design

MercuryPortland, ORfull-time
View Job
Compensation$152K - 171K a year

Lead full lifecycle recruiting for Product and Design roles, partnering with leaders to develop hiring strategies and close senior talent. | 5+ years recruiting experience in Product and/or Design at high-growth tech companies, strong relationship building, strategic thinking, and commitment to diversity. | At Mercury, we believe building great financial products starts with hiring exceptional people. Our ability to innovate and scale depends on thoughtful, strategic recruiting - where great talent directly shapes the future of our company. We’re looking for a Senior Recruiter to partner with leaders across Product and Design to bring in the talent that will drive Mercury’s next chapter of growth. Success in this role means diving deep into complex, nuanced domains, building enough context to source the right profiles, and persuasively selling candidates on Mercury’s mission. This is a high-impact role where you’ll lead key searches and partner closely with Product and Design leaders to shape how we attract, assess, and close world-class talent. Your work will ensure Mercury has the people in place to build products our customers trust and love, today and in the years ahead. • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. What you’ll do • Partner with Product and Design leaders to understand priorities, quickly ramp on new domains, and turn complexity into clear hiring strategies • Manage the full lifecycle of high-priority searches, from kickoff through close, ensuring alignment with business goals and timelines • Flex as needed to support critical roles across Product, Design, and occasionally other areas of the business • Evaluate talent beyond surface-level signals to identify true craft and potential • Build trust with candidates through a transparent, respectful, and engaging process that reflects Mercury’s values • Analyze data, share insights, and experiment with new approaches to strengthen our hiring philosophy • Proactively engage candidates from diverse backgrounds, building inclusive and representative teams What sets you up for success • 5+ years of full-cycle recruiting experience, with deep focus on Product and/or Design in high-growth tech companies (bonus points if you’ve recruited for both domains!) • Track record of hiring senior-level talent and building strong relationships with both candidates and hiring teams • Ability to evaluate talent beyond pedigree, assessing craft, philosophy, and long-term impact • Strategic thinker who can move fluidly between big-picture goals and execution details • Skilled at influencing and advising leaders, balancing speed with quality • Excellent communicator, able to translate ambiguous business needs into clear hiring strategies • Champion of diversity, equity, and inclusion in every stage of the process • Naturally curious and collaborative, with a genuine interest in how great Product and Design talent shapes business outcomes • And, ideally, a sense of humor The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $160,900 - $181,000 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $144,800 - $162,900 • Canadian employees (any location): $152,100 - $171,000 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Full-cycle recruiting
Product recruiting
Design recruiting
Senior-level talent acquisition
Strategic hiring
Diversity, equity, and inclusion
Stakeholder management
Data analysis in recruiting
Verified Source
Posted about 2 months ago
Mercury

Senior Customer Support Strategic Program Manager

MercuryPortland, ORfull-time
View Job
Compensation$136K - 189K a year

Lead and deliver complex, cross-functional customer experience programs from strategy through execution, driving alignment and scalable systems. | 6+ years program management including 2-3+ years senior level experience in customer experience or support, familiarity with Zendesk and analytics tools, strong strategic and operational skills. | “Ideas are easy. Execution is everything.”- John Doerr As a Senior Strategic Program Manager on Mercury’s Customer Experience (CX) team, you’ll lead some of our most complex and high-impact programs bringing structure, alignment, and strategic momentum to the work that shapes how we serve our customers. You won’t just track progress. You’ll architect it. This role is for someone who thrives in ambiguity, builds scalable systems, and helps teams move faster and smarter without adding unnecessary process. You'll be both a thought partner and an execution engine for CX leadership, shaping priorities, unblocking progress, and driving cross-functional results. You’ll sit at the heart of our Strategy and Planning team, embedded in the Customer Experience org but working closely with teams across CX Leadership, Product, Engineering, Learning & Development, and our Zendesk System Administrator team. If you’re energized by designing better ways of working, aligning smart people around meaningful goals, and seeing programs through from first doc to long-term success, we’d love to meet you. What You’ll Do As a Senior Strategic Program Manager, your work will span strategy, execution, and systems design. You’ll be trusted to lead through ambiguity, drive alignment on solutions and move the organization forward through high-impact programs. • Lead and deliver complex, cross-functional programs that shape how we support customers from evolving our support model by customer segment or product line, to redesigning KPIs, scaling vendor partnerships, and raising our operational and security standards • Drive initiatives across technology, process, and people, ensuring smooth execution from early scoping through long-term adoption and impact • Define and structure work in ambiguous spaces uncovering the right questions, aligning stakeholders, and turning strategy into action • Create scalable systems and program management practices that help CX teams prioritize, execute, and measure progress consistently and effectively • Use business analytics tools to explore trends, uncover gaps, and shape strategic direction not just to measure outcomes, but to inform the questions we ask and the programs we prioritize • Act as connective tissue across teams like Product, Engineering, L&D, Zendesk System Administrators, and Risk managing dependencies and ensuring shared understanding • Mentor peers and improve program delivery through thoughtful guidance, templates, tooling, and feedback • Spot what’s missing and fill it through new programs, repeatable systems, or simply asking the question no one else is asking What You Bring To The Table • Have 6+ years of program management experience, including 2–3+ years operating at a senior level across multiple functions or departments - ideally within a Customer Support or Customer Experience organization • Have led complex, strategic initiatives from definition through execution, often without a clear playbook • Operate autonomously, but always in partnership - you know when to pull others in and when to unblock yourself • Make the complex feel approachable - balancing depth with clarity in how you frame problems and drive progress • Balance strategic thinking with strong operational rigor - you love a well-scoped plan and a well-run meeting • Have excellent written and verbal communication skills, and can tailor your message for execs, ICs, or cross-functional stakeholders alike • Care about building trust, giving and receiving feedback, and making work better for others, not just yourself The Ideal Candidate Will Also Have • Familiarity with tools like Zendesk, Asana, Notion or other support operations tools • Experience in data analysis, with proficiency in tools like Google Sheets, SQL, or similar • A thoughtful approach to change management - balancing speed with communication, clarity, and long-term adoption. • A passion for continuous learning and improvement, always seeking new ways to enhance our support capabilities The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $151,000 - $188,700 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $135,900 - $169,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Program management
Cross-functional leadership
Strategic initiative execution
Business analytics
Change management
Communication
Zendesk
Asana
Notion
SQL
Verified Source
Posted about 2 months ago
ME

Senior Frontend Engineer - Payments

MercuryAnywherefull-time
View Job
Compensation$201K - 251K a year

Drive architectural decisions, build core React + TypeScript frontend functionality, collaborate with cross-functional teams, and mentor junior engineers. | 7-10+ years frontend experience with strong TypeScript and React skills, product-minded, able to work in ambiguity, and mentor teammates. | Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor. At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. This is a unique opportunity to shape a greenfield product from its earliest stages. You’ll design for founders, operators, and finance teams who expect intuitive software, seamless integrations, and automation that eliminates busywork. With strong demand from our customers and a large market opportunity ahead, this product has the potential to become one of Mercury’s biggest bets—and you’ll play a key role in making it real. As part of this role, you will: Feel a strong sense of ownership - driving the product from early concepts to launch and beyond. Drive architectural decisions and define the technical direction, while fostering alignment across the team and mentoring engineers toward those goals. Collaborate closely with product managers, designers, and backend engineers to create intuitive, lovable experiences. Build core functionality in React + TypeScript, ensuring the product is performant, maintainable, and scalable. Mentor and support more junior engineers on the team, raising the bar for technical excellence. Champion a product-focused approach: keeping the user experience front and center in every decision. The ideal candidate for the role: Has 7-10+ years of frontend development experience, with strong expertise in TypeScript and React. Is product-minded, with a track record of building and shipping successful products. Thrives in ambiguity and is excited by the opportunity to build a product from the ground up. Can balance speed and quality, making smart tradeoffs in the face of competing priorities. Enjoys mentoring and leveling up teammates, and takes initiative to make coworkers’ lives easier. Communicates clearly, collaborates effectively across functions, and seeks out opportunities to have outsized impact. If this role interests you, we invite you to explore our public demo at demo.mercury.com to get a sense of the design standards we hold ourselves to. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 – $250,900 Canadian employees (any location): CAD 189,700 – 237,100 We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. #LI-ME1

TypeScript
React
Frontend development
Product design
Mentoring engineers
Direct Apply
Posted about 2 months ago
ME

Senior Product Manager - Personal Banking

MercuryAnywherefull-time
View Job
Compensation$201K - 251K a year

Lead and prioritize the product roadmap for consumer banking products, collaborate across teams to deliver seamless user experiences, and manage multiple projects with a focus on technical and user needs. | 7+ years of fintech product management experience, technical aptitude, experience with regulated banking products, and strong collaboration and communication skills. | Mercury has long been celebrated for revolutionizing how startups experience the magic of banking*. In April 2024, we took things a step further with the launch of our consumer banking offering - and it’s been a game-changer, quickly becoming one of the fastest-growing segments at Mercury. Now, we’re looking for a Senior Product Manager to join our Personal Banking team and help us shape and scale the consumer banking offering to the next level. This is an opportunity to work on creating a holistic high-scale consumer banking program, from user-facing experiences that feel magical to the tooling that powers them behind the scenes across risk, support, compliance, and more. This role demands a mix of vision, empathy, and an intuitive grasp of user needs, both today and tomorrow. You’ll dive deep into building new small- and large-scale products for personal customers, and the complexities of domestic and international banking networks, quickly uncovering issues, crafting solutions, and championing their importance across teams. Your ability to wield data with precision will be key to prioritizing and justifying a product roadmap that delivers unparalleled user experiences and integrations. Collaboration is at the heart of what you’ll do. You’ll work closely with internal teams and external partners to design solutions that feel effortless to users, even when the underlying systems are anything but simple. The ultimate goal? To create a banking experience that users describe as secure, reliable, thoughtful, and yes, even magical. If you’re passionate about building elegant solutions to complex problems and creating products that make people’s financial lives better, we want to hear from you. Ready to shape the future of personal banking with Mercury? Let’s make it happen. *Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. As part of the journey, we would expect you to: Co-own with design and engineering an ambitious product roadmap for consumer banking products - from 0→1 ideas to continuous improvements and scaling the consumer program Prioritize areas of product investment using a range of qualitative and quantitative inputs, often to make tradeoffs in a highly ambiguous environment Be a collaborative powerhouse across Mercury, ensuring stakeholders are brought in and aligned on the vision of Mercury treasury and feel joint ownership over strategy and results Work across product surfaces - growth, risk, and core product - and dimensions - mobile and web products - and help us tie it all together Clearly communicate technical and non-technical product specifications for personal banking product improvements/features to enable efficiency across a wide breadth of stakeholders Identify opportunities to improve the consumer product experience, enabling both larger and smaller-scale projects Drive accountability - hold yourself and others accountable in service of great work Some things that might make you successful in a role like this: 7+ years of relevant product management experience in a financial technology company Experience working on directly regulated products in the banking, insurance, wealth management, or treasury space at a growth-stage startup across a variety of different product areas (risk, growth, mobile, core banking, etc.) Be technically inclined or comfortable enough with technical concepts to produce detail-oriented requirements that enable your team to ship high-quality features Be able to balance a deep technical understanding of product and partner requirements with user empathy Be able to take complex problems and distill them into first principles Be capable of managing multiple projects simultaneously while keeping a high bar for execution and customer experience The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 - $250,900 Canadian employees (any location): CAD 189,700 - 237,100 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-MF1

Product Management
Financial Technology
Risk Management
Mobile and Web Products
Technical Specifications
Stakeholder Collaboration
Data-Driven Prioritization
Direct Apply
Posted about 2 months ago
Mercury

Senior Full-Stack Engineer - Risk Experience

MercuryPortland, ORfull-time
View Job
Compensation$167K - 208K a year

Design, implement, and maintain backend APIs and front-end interfaces for fraud and dispute systems, lead projects, and collaborate with cross-functional teams. | 3-7+ years senior full-stack experience, ownership of projects, familiarity or willingness to learn React, TypeScript, Redux, Haskell, Yesod, Persistent, and PostgreSQL. | Soaring high above the Gardon River, the Pont du Gard is a masterpiece of ancient Roman engineering, blending monumental scale with remarkable precision. Constructed in the 1st century CE, this aqueduct carried water over 30 miles to the Roman colony of Nemausus (modern-day Nîmes, France). Built almost entirely without mortar, the Pont du Gard relied on meticulously cut limestone blocks, some weighing up to six tons, fitted so precisely that the structure has endured for nearly two thousand years. Its average gradient of 1 in 3,000 (about 0.03%) allowed water to flow steadily and efficiently across the vast distance, a testament to the Romans’ deep understanding of water management and infrastructure design. Just as the Pont du Gard exemplifies ingenuity and precision, at Mercury, we draw inspiration from such timeless innovations. Our Card Fraud and Disputes team creates systems that are not only seamless and reliable but also built to last. For our customers, we provide effortless processes for submitting fraud and dispute claims. For our investigators, we develop tools that transform complexity into clarity and efficiency. As a Senior Full Stack Engineer on the Card Fraud and Disputes Team, you’ll play a key role as a hands-on engineer in building seamless experiences: both for our customers and for empowering our internal Risk Operations team with robust and efficient tools. You’re a full-stack engineer with a strong sense of ownership who can autonomously drive projects with multiple stakeholders, who thrives in a collaborative, cross-functional environment. The skills we’re looking for are: • Ownership: Independently take ownership of and drive projects, from initial ideation to deployment, both through mastering the domain and owning the technical implementation. On larger projects you’ll break up the project and serve as a technical lead to multiple engineers. • Full-Stack Development: Design, implement, and maintain backend APIs and front-end user interfaces, ensuring systems are both seamless and scalable. • Technical Design and Documentation: Create and review technical design documents and API specifications, contributing to architectural decisions and system design. • Cross-Team Collaboration: Work closely with product managers, designers, and risk operations stakeholders to deliver thoughtful and impactful solutions. The Ideal Candidate for this Role: • Has 3-7+ years of demonstrated full-stack experience working at the senior level or higher with a strong sense of ownership, and has demonstrated experience independently driving projects from inception to completion. • Is experienced with, or excited to learn, our frontend technologies including: React, TypeScript, and Redux. • Is experienced with, or excited to learn, our backend technologies including: Haskell, Yesod, Persistent, and Postgresql. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees (any location): $166,600 - $208,300 • Canadian employees (any location): CAD 157,400 - 196,800 • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A, and Evolve Bank & Trust, Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Full-stack development
React
TypeScript
Redux
Backend APIs
PostgreSQL
Technical design
Cross-team collaboration
Project ownership
Verified Source
Posted about 2 months ago

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