Mercury

Lead the bank's information security program ensuring regulatory audit readiness and manage policy and risk oversight. | 8+ years in information security with 3+ years in regulated banking and expertise in FFIEC and OCC compliance. | The role: You will be the operating second to the CISO and own the bank-entity scope of Mercury's 2LOD Information Security program. You'll be the person who keeps the program examiner-ready by default: coherent policy architecture, evidenced controls, a credible gap-remediation track record, and a tested incident response program with documented exercise history. This is not a research or strategy role. It is a build-and-defend role. You will sit across the table from OCC examiners, FFIEC IT audit teams, our Chief Risk Officer, and the board's risk committee, and you will be expected to answer for every line in our policies and every status in our control inventory. *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC What you'll own: Bank-entity 2LOD InfoSec program. Governance, policy, risk, and oversight scoped to the chartered bank. Examiner posture. OCC, FFIEC, FDIC and FRB examiner inquiries; ownership of the examiner-ready narrative; coordination of the evidence. FFIEC control remediation. Lead remediation of identified FFIEC IT control deficiencies to charter readiness ahead of the OCC pre-opening examination Policy architecture. Carry the bank-scoped policy stack (Policy / Standard / Procedure), including ratification cycles, MRCC memos, and board approvals. BC/DR. Partner with the Chief Risk Officer on bank continuity, resilience, and recovery, including tabletop exercises and full-scale drills. Audit and assurance. Manage relationships with internal audit (3LOD) and external assessors (SOC 2, FFIEC CAT, regulator-led IT examinations). Third-party risk. Ensure TPRM evidence holds up to bank-grade scrutiny for critical service providers and material outsourcing arrangements. Team development. Coach and grow the GRC sub-team; run a recurring training cadence; build the bench depth a national bank requires. What we need: 8+ years in Information Security, with 3+ years inside a regulated bank, trust bank, or de novo bank charter effort. Mercury is a startup chartering a national bank — this experience is non-negotiable. Deep FFIEC and OCC fluency. You have deep working knowledge of the FFIEC CAT, the FFIEC IT Examination Handbook, BSA/AML IT supervisory expectations, and the OCC Heightened Standards. Direct examiner-facing experience. You have defended a control to an OCC, FDIC, or Federal Reserve examiner. You know what good evidence looks like before it gets challenged. Policy and standards craft. You can draft a board-ratifiable policy and the supporting standards stack that operationalizes intent, not just satisfies a checklist. Operating discipline. You run cadences, write status that survives executive review, and maintain currency of controls, evidence, and risk registers. 2LOD instinct. You understand the three-lines-of-defense model and have served in the oversight role. What we'd love: Prior Deputy CISO or equivalent senior 2LOD role at a national bank, trust bank, or large credit union. Charter or de novo bank experience — if you've stood one up before, that is a meaningful advantage here. Strong technical baseline, you don't need to be an engineer, but you should be able to challenge an architecture review and read an incident timeline credibly. CISSP, CISM, or CRISC What success looks like: At 30 days - You have developed working knowledge of Mercury’s FFIEC IT control inventory and roadmap, every in-flight policy draft, and met one-on-one with the GRC team. You can speak to the top ten risks in the bank-entity program by name. At 90 days - You are running the weekly bank charter status cadence, leading examiner-readiness reviews, and personally accountable for at least three priority program tracks. The CISO is briefing the board and the MRCC with material you authored. At one year - The charter timeline is on track. The bank-entity Information Security program sustains supervisory-grade standards as a standing posture. You are the executive other functions consult to determine whether a security risk is material. Why this role: We are building a security program designed to protect Mercury and enable the business. Chartering a national bank does not change that philosophy. It does mean we need a Deputy who can hold the bar to OCC standards without losing the operating tempo that has defined Mercury since inception. If you've been waiting for a chance to build the bank-side security program you wish you'd inherited, this is it. Compensation: The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $269,700 - 353,950 US employees outside of the New York City, Los Angeles, Seattle or the San Francisco Bay Area: $242,700 - 318,550 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-DNI

Build and maintain integration platform connecting modern engineering systems to core banking and payment networks, design APIs and data pipelines, and own monitoring and recovery of critical connections. | 7+ years backend infrastructure and distributed systems experience, banking data model knowledge, proficiency or willingness to learn Haskell. | When the Space Shuttle approached the International Space Station, two vehicles built by different teams, in different countries, with fundamentally different engineering philosophies and systems, had to connect perfectly. The Rendezvous, Proximity Operations, and Docking (RPOD) subsystems were engineered to handle complex mismatches such as different power systems, communication protocols, and technical architectures. Get it wrong, and you have a very expensive and potentially catastrophic problem in low Earth orbit. Mercury announced on December 19, 2025 that we submitted an application to the OCC for a national bank charter and applied for FDIC deposit insurance. On April 27, 2026, Mercury announced conditional approval. In other words, Mercury has the universe’s cosmic blessing to build a bank, and we are full speed ahead. As part of this work, we will be connecting our modern, product-focused engineering systems to enterprise core banking systems and payment networks built in a different era, with different assumptions and different interfaces. Mercury’s Banking* Integration Platform team is like NASA’s RPOD team, building our integration subsystems that are technically correct and operationally trustworthy. This is some of the most consequential infrastructure work at Mercury. Every account opening, every monetary transaction, and every balance call will flow through the systems you build. Product teams across the company will depend on clean abstractions that hide the complexity underneath. You'll be one of the few engineers at Mercury who truly understands the full depth of our Bank Core* and all its internal and external integrations. As a Senior Software Engineer on the Banking Integration Platform Team, you’ll play a key role as a technical leader and hands-on engineer in building seamless connections between Mercury and the outside financial world. Building Mercury Bank is the most important adventure the company is embarking on, and you have the opportunity to go on this mission. As part of this role, you will: Build Mercury’s integration with an FFIEC-approved bank core and the connections to payment networks. Design internal APIs that give product teams simple, consistent interfaces to complex external systems. Handle the messy realities of enterprise integrations such as retries, failures, format mismatches, and downtime. Build data pipelines that keep Mercury's systems in sync with our bank core. Own monitoring, alerting, and recovery for our most critical external connections. Partner with many other teams at Mercury to define clean boundaries and reliable contracts. Help shape the technical architecture of Mercury Bank*. The ideal candidate for the role: Has 7+ years of professional software engineering experience building and operating backend infrastructure and distributed systems at scale. Has experience integrating modern distributed software systems with older, legacy infrastructure, preferably in a highly-regulated environment. There are unique challenges when embarking on such a mission, and we’re looking for someone who is excited to join with eyes wide open. Has an understanding of how banks and banking systems work: accounts, transactions, ledgers, and the data models underneath. Is a product-minded engineer who thinks about the developers consuming your APIs, not just the systems you’re connecting to. Thrives in environments where you're building something new rather than maintaining something established. Is comfortable with our tech stack (Haskell) or ready to learn. Has strong and justified opinions about building reliable, maintainable systems. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 - $250,900 Canadian employees (any location): CAD $189,700 - $237,100 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-MC1

Strengthen and evolve frontend foundations and optimize engineering workflows through tooling and automation. | 6-8+ years experience with deep expertise in React, TypeScript, modern frontend tooling, and leadership in complex engineering projects. | As long as there have been buildings, there has been scaffolding. In the caves of Lascaux, sockets in the cave wall were used to build scaffolds, allowing its Paleolithic inhabitants to craft their majestic cave-paintings, which survive to the modern day. From that time onward, every edifice has had its scaffold— from the bamboo poles that held the craftsmen of the Great Wall of China, to the steel trusses that held aloft the ironworkers who raised the Empire State Building. Mercury is growing rapidly. As our product expands, we’re evolving the frontend foundations that support it. We have strong scaffolding in place today, but the expansion, renovation, and exploration that come next will require us to strengthen and refine it. We’re looking for an engineer to help build the battens and transoms that lift frontend work at Mercury. To put it differently, our job is to make our engineers as excited about the frontend as our customers are about our product. As part of this role, you will: Strengthen the frontend foundations every Mercury engineer builds on. Evolve our React, TypeScript, and Vite infrastructure to support teams in shipping ambitious product work with speed and confidence. Help engineers move efficiently with automation. Use static analysis, local tools, and LLM coding tools to help engineers quickly resolve the schlep so they can focus on what matters. Optimize our testing platform for fast feedback loops and high confidence. From unit tests to visual snapshots, you’ll provide the QA tools product teams need to move both quickly and safely. Make our CI/CD pipelines stable, ergonomic, and fast. Mercury ships fast— dozens of deploys to prod per day, and hundreds more commits on PR branches. You’ll keep the pipeline humming so Mercury’s engineers stay in flow and customers see fixes faster. Make our systems and organization observable. Drive decisions by unifying technical metrics from our tools with sentiment metrics from developer surveys. When that data doesn’t exist yet, you’ll build the observability that lets the team move with confidence. Foster enthusiasm about frontend work at Mercury by making the good path the easy path, and by representing our work in larger venues. The ideal candidate: Has 6-8+ years of software development experience, with a strong focus on the frontend and deep experience with React and Typescript. Has experience leading complex engineering projects, such as projects that cut across multiple teams and functions, have multi-stage rollouts, or require research and consensus-building before action. Is a confident communicator, adept at communicating across organization boundaries, and driving discussions to productive ends. Has maintained internal libraries or platform tooling that other engineers depend on. Prioritizes being helpful, taking initiative to make other developers' lives easier. Has a thorough understanding of modern frontend developer tooling and workflows, including build systems, CI/CD, web hosting, and testing. Dives into the gnarly side of the web platform— when it matters, happy to dig into Vite internals, upstream a fix, or bring a broken deploy pipeline back to life. Balances practicality with ideals, pushing the team to reach an ambitious North Star while charting a course there that matches our reality. If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 - 250,900 Canadian employees (any location): CAD $189,700 - 237,100 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-ME1

Build and shape fintech banking experiences with strong product ownership and collaboration. | 3-7 years full-stack experience with willingness to work in Haskell, React, TypeScript, Redux, and use AI tools. | Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor. At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. Our product engineering group is growing and we’re looking to hire senior full-stack engineers. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools. As part of this role, you will: Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future. Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel. Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs. Join a team of experienced product engineers within one of our Mercury product groups such as Banking, Experiences, Expansion, or Risk. The ideal candidate for the role: Has 3-7 years of full-stack development experience, with knowledge of or excitement to learn Haskell, React, TypeScript, and Redux. Empathizes with users and can channel their perspective to build lovable products. Can balance tradeoffs and find creative solutions to accomplish goals. Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems. Communicates and collaborates effectively with peers and cross-functional counterparts. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-DNI

Design and build backend systems for fintech products with strong product ownership and collaboration. | 3-7 years backend experience with SQL proficiency and interest in Haskell, plus architectural decision-making and AI tool usage. | Since the dawn of aviation, pilots have faced the constant challenge of air resistance, much like sailors navigating the friction of water. Amidst this relentless struggle, the trim tab emerges as an ingenious yet understated marvel. Just as the wheel revolutionized transportation by easing movement over land, the trim tab simplifies flight, allowing for smoother navigation through the skies. It embodies the elegance of simplicity in engineering, transforming the demanding task of controlling an aircraft into a more graceful and manageable endeavor. At Mercury, we are committed to crafting an exceptional banking* experience for startups. Our team is passionately focused on ensuring our product not only meets but anticipates the needs of our customers. Our product engineering group is growing and we’re looking to hire senior backend engineers. We’re a team of pragmatic, product-minded engineers motivated by the desire to create lovable products that rescue our customers from frustrating, expensive legacy industry tools. As part of this role, you will: Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone excited to help shape and build Mercury’s future. Work in an autonomous environment on a close-knit team, with a “startup within a startup” feel. Partner closely with designers and product leaders to ship lovable experiences. We want to transcend the status quo for banking and fintech software, and many of our customers are startups and appreciate our slick, magical designs. Join a team of experienced product engineers within one of our Mercury product groups such as Banking, Experiences, Expansion, or Risk. The ideal candidate for the role: Has 3-7 years of backend development experience. Knowledge of or excitement to learn Haskell, and proficiency in SQL. Empathizes with users and can channel their perspective to build lovable products. Has made architectural decisions in the past and measured the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs. Actively incorporates AI tools into their workflow and is excited about leveraging them to amplify their impact — whether that's accelerating development, improving code quality, or finding creative solutions to hard problems. Communicates and collaborates effectively with peers and cross-functional counterparts. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-ES1

Own and mature change management processes while supporting relationship management with banking and payment partners and collaborating across teams to unblock growth and launch new features. | 7+ years in financial services or banking operations with 3+ years supporting bank partnerships, strong organizational skills, technical inclination, and ability to manage complex projects. | Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners’ financial lives. You can check out our demo dashboard at www.demo.mercury.com [https://www.demo.mercury.com/]. Underneath all our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Product Partnerships & Operations team comes in. Partner Operations works to maintain our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy.  As a Partner Operations Change Management Strategist, you will work to keep our network of banking and payment partners running like a well-oiled machine while enabling Mercury to launch products and features that make banking feel effortless. This will include a mix of day-to-day communication, process design and execution, as well as long-term strategic relationship building. Internally, you’ll work across many of our teams, like Product, Risk, Compliance, and Legal - owning the change management program that unblocks sustained growth and innovation. You’ll be the connection between our product teams and external banking partners, advocating for the most efficient collaboration possible and removing roadblocks so our designers and engineers can build with the freedom to dream big. You’ll deliver magic to our bank partners and, in turn, our customers by making sure even the smallest details of our partnership operate efficiently, so we can continue to expand our products and services. Secure, reliable, thoughtful, and (perhaps) magical is how a user should describe banking* on Mercury. Your job is to build and maintain a framework that ensures our partnerships and programs can live up to this description.  *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. YOU WILL:  * Own, mature, expand, and operate our existing change management processes with internal teams and our product and banking partners * Support day-to-day relationship management with Mercury’s bank partners related to new feature and product launches * Help build the knowledge base for how our partnerships work and a framework for our internal teams to support new feature development * Onboard and train Mercury employees on any external tools or dashboards they need to work with partners * Work with risk and compliance to create reporting and feedback processes that can scale alongside product development * Work with engineering and product to launch features and grow existing programs  * Work with marketing to track changes and deliver roadmaps to external stakeholders  * Get exposure to a ton of teams at Mercury - working with everyone from Audit to Legal * Help our partnerships team strategically grow Mercury’s network of financial relationships and deepen already existing programs YOU SHOULD:  * Have 7+ years of experience in financial services or banking operations, with at least 3 years supporting bank partnerships * Feel confident building relationships and being the operational go-to for change requests related to our bank partners * Have strong organizational skills and an eye for detail * Be highly collaborative and innately tuned in to partner expectations * Hold a high-quality bar for your work and those around you * Consistently exercise empathy * Stay calm and collected while working on ten things at once * Exercise creativity while working within difficult constraints * Have a strong product sense and technical inclination to liaise with internal and external teams * Communicate ideas clearly across teams * Be comfortable owning time-sensitive reporting deliverables and deadlines, and working seamlessly with internal contributors to exceed the expectations of our banking partners * Be motivated to leverage tools and processes to automate as much of your job as possible The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. OUR TARGET NEW HIRE BASE SALARY RANGES FOR THIS ROLE ARE THE FOLLOWING: * US employees in New York City, Seattle, Los Angeles or San Francisco: $142,400,000 - $178,000 * US employees outside of New York City, Seattle, Los Angeles or San Francisco: $128,200-$160,200 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-JD1

Design and ship LLM-powered features and maintain prompt architecture for AI response quality. | 7+ years software engineering with experience scaling LLM applications and proficiency in TypeScript. | In 1965, an engineer in Scotland was given a mundane task with a tricky problem to it - banks wanted to close on Saturdays and still serve customers, but they didn’t know how to solve the authentication of the right user. James Goodfellow, working at Smiths Industries, uncovered the insights that you needed something you have (a card) and something you know (a PIN). Because someone told him they could only remember 4 digits instead of his proposed 6, today over 3 million ATMs use a card+4 digit PIN over 60 years later. Like the ATM, Mercury is building technology that pushes forward financial interfaces for the long term. Command is Mercury's LLM-powered financial assistant, launched to all customers in June 2026. It lets users understand their finances and take action in plain language, from asking about cash flow to sending payments, issuing cards, and managing invoices. With the product now in customers' hands, the work is to evolve it, extend its capabilities, and find new ways to leverage LLMs to give Mercury customers a more powerful banking* experience. What you'll do Ship new capabilities users love: Design and ship new Command skills, the domain-specific instruction sets that teach the model how to handle workflows like sending money, managing invoices, and understanding cash flow Design and build agentic workflows in Command, defining the architecture for how multi-step agent interactions should work as we extend what the product can do on a customer's behalf Work with backend teams to define tool schemas for new capabilities, shaping the data contracts between Mercury's business logic and the model Own new capabilities end to end, from the system prompt to the frontend component that renders the response Own the LLM layer: Maintain and evolve Command's prompt architecture: the system prompt, skill loading system, session context, and the policy and compliance layers underneath Tune model behavior: reasoning effort, prompt caching strategy, fallback chains, and the streaming patterns that make the product feel fast Stay current with how models are evolving and bring that knowledge back to how Command is built Build quality in: Write and expand Command's eval harness, adding cases that cover new capabilities and scoring rubrics that detect regressions before users do Partner with product and compliance teams to define what "working correctly" means for each new capability, then build the tests that prove it Own the reliability and quality of what you ship, from initial design through post-launch monitoring This list is illustrative. Command is a product in motion and priorities will shift as we learn. The right person will help choose the next highest-leverage work. The ideal candidate Has 7 or more years of software engineering experience, with deep technical expertise building and scaling LLM-powered applications in production Has gone beyond shipping a first version: you have scaled an LLM-powered product, dealt with the reliability and performance problems that come with real usage, and made it better over time Has experience designing agentic systems and has opinions about how to architect multi-step workflows that are reliable, explainable, and safe to run on behalf of real users Has built eval infrastructure and can write cases that actually measure whether the product works, not just whether the model outputs something plausible Understands the real tradeoffs in LLM deployments: latency, cost, compliance, and what breaks in production that doesn't show up in demos Has opinions about what makes an AI product trustworthy, not just impressive, and can build toward that bar Is comfortable with TypeScript and willing to learn Haskell for backend tool work, or already comfortable with both Can work across the full stack of an AI product, from the system prompt to the streaming frontend Has a track record of mentoring engineers and raising the technical bar of their team If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $200,700 - $250,900 Canadian employees (any location): CAD 189,700 - 237,100 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-RA1

Lead strategic programs to improve customer and agent experiences by partnering cross-functionally to operationalize initiatives and create scalable workflows. | 4-6 years experience in program management or customer experience with strong organizational and leadership skills. | Buckminster Fuller popularized the concept of “tensegrity” — structures that hold together not because of rigid hierarchy, but because carefully balanced forces create stability, flexibility, and strength at the same time. As a CS Strategic Program Manager at Mercury, you’ll help build that kind of operating system for Customer Experience. You won’t do it through a heavyweight process or top-down control. You’ll do it by creating alignment across teams, introducing clarity in ambiguous spaces, and designing programs that help the organization move with more coordination, confidence, and speed. This role sits on Mercury’s Customer Experience Strategy & Planning team and focuses on some of the most important operational and strategic work across CX. You’ll help drive programs that improve how we support customers, scale operations, implement change, and partner cross-functionally across Product, Engineering, Learning & Development, Risk, and Systems Administration. You’ll be trusted to bring structure to evolving problems, connect dots across teams, and help turn good ideas into durable execution. The right person for this role is highly organized, deeply collaborative, and energized by improving how teams work together. What you’ll do: Drive strategic and operational programs across Customer Experience, helping teams execute against high-impact initiatives that improve the customer and agent experience Partner cross-functionally with teams including Product, Engineering, Learning & Development, Risk, and Zendesk System Administrators to coordinate work, manage dependencies, and maintain alignment Help structure and operationalize ambiguous initiatives by identifying next steps, clarifying ownership, and creating scalable plans for execution Support improvements to CX processes, tooling, workflows, and operational practices that help teams move more effectively as Mercury scales Contribute to program management systems and rituals that improve prioritization, communication, accountability, and execution across the organization Use data and operational insights to identify trends, surface opportunities, and support decision-making across CX initiatives Drive programs from early planning through rollout and adoption, helping teams navigate change thoughtfully and effectively Focus on simplification — creating experiences, workflows, and systems that feel intuitive, scalable, and useful for both customers and internal teams What You Bring to the Table: 4–6 years of experience in program management, operations, customer experience, support strategy, or related roles Experience leading or contributing to cross-functional programs with multiple stakeholders and moving parts Strong organizational and execution skills with the ability to manage timelines, priorities, and follow-through across several initiatives simultaneously Comfort operating in ambiguity and helping create clarity, structure, and momentum where processes may not yet exist Strong written and verbal communication skills with the ability to collaborate effectively across different teams and levels of the organization A thoughtful, low-ego approach to partnership and problem-solving — you care about helping teams work better together A bias toward action and continuous improvement, with an instinct for identifying friction and simplifying systems over time The Ideal Candidate Will Also Have: Familiarity with tools like Zendesk, Asana, Notion, or similar operational platforms Experience working within Customer Support, Customer Experience, Operations, or other service-oriented organizations Comfort working with data in tools like Google Sheets, Looker, SQL, or similar platforms Exposure to change management, process improvement, or operational scaling initiatives Interest in designing systems and workflows that balance structure with flexibility The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $121,700 - $152,100 US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $109,500 - $136,900 Canadian employees (any location): CAD $115,000 - $143,700 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-AS1

Implement high-fidelity brand designs with animation and interaction, extending design systems for marketing sites. | Deep expertise in HTML, CSS, React, Next.js, web animation tools, and headless CMS with a strong portfolio. | In 1488, a thirteen-year-old named Michelangelo entered the Florence workshop of Domenico Ghirlandaio as an apprentice. Ghirlandaio was the most sought-after fresco painter in the city, not because he worked alone, but because he didn’t. His bottega was built around a precise division of attention: Ghirlandaio established the composition, the figures, the light. Trusted collaborators carried the work forward, applying the final glazes, rendering the faces, bringing the surface to life. The paintings you see today in Santa Maria Novella are the product of both. You can’t tell where one ends and the other begins. That was the point. The Top of Funnel team owns the introduction to a company that believes design is how you show people you take them seriously. We’re looking for a Senior Design Engineer who works the way Ghirlandaio’s bottega did: close enough to the creative process to carry it forward, and skilled enough to know the difference between almost right and actually right. What you’ll do: You’ll be joining a product-led growth team that works across the logged out Mercury.com site, supporting stakeholders across the organization that want to share something with the world. Bring design intent to life. Our brand designers work at high velocity, producing considered, high-fidelity layouts. Your job is to carry that work forward, with enough taste to honor the intention and enough craft to make it feel native to the web. Bring the web platform to the table, not just the design spec. You’ll surface what’s newly possible in browsers, propose enhancements that design didn’t know to ask for, and advocate for approaches that make experiences feel alive rather than translated from a static file. Implement animation and interaction that earns attention. Product launches, campaign pages, and editorial moments require more than accurate layouts. They require pacing, motion, and detail; you’ll own that layer. Build and extend the design system. The web site’s design system is both the guardrail and the creative toolbox. You’ll identify when a component needs to stretch to cover a new use case, and build those extensions in a way that fits rather than fights the system. Work directly with brand designers and marketing as a peer. This isn’t an execution role, it’s a creative partner role. You’ll be in the room during concepting, not just receiving tickets at the end. Set the quality bar for Mercury’s front door. You’ll have a point of view about what exceptional looks like on the web, and the mandate to advocate for it. The ideal candidate: Has a portfolio of crafted work that demonstrates both engineering quality and design sensibility. Has been the technical lead of complex projects with many stakeholders with a track record of success. Has deep command of HTML and CSS as a creative medium, not just a layout tool. You know what the platform can do and you stay current on what’s new Is fluent in the web animation stack — from CSS transitions to GSAP to the Web Animations API — and knows which tool fits which problem. Understands that motion on the web is a performance concern as much as a design one. Is proficient in React and Next.js, particularly in a content-heavy, pre-rendered marketing context. Has experience working within and extending a design system, with pragmatic opinions about when to use what’s there vs. when to build something new. Has worked closely with brand designers or creative directors in previous roles and knows how to navigate strong design opinions. Cares about performance as an extension of craft: a slow or janky interaction isn’t just a technical problem, it’s a design failure. Has experience with DatoCMS or a comparable headless CMS. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - $208,300 Canadian employees (any location): CAD 157,400 - 196,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. #LI-ME1

Lead YouTube channel strategy and oversee video production to grow audience engagement. | 8+ years experience in video and content strategy with strong YouTube platform knowledge and remote work capability. | To that end, Mercury's Stories team is looking for Video Lead to own and grow our YouTube presence. You'd join a creative team that makes multimedia content - from a magazine to research reports, tutorials to audio stories - exploring many facets of what it takes to build enduring companies. In this role, you'll lead channel strategy for YouTube, overseeing video production and shaping channel-native programming across long-form video, Shorts, recurring series, and emerging formats. You'll combine strong editorial instincts with deep platform fluency to grow high-quality video programming without losing creative sharpness or brand integrity. If this sounds like you... • A deeply platform-native video strategist who understands what makes YouTube channels grow... • A strong creative operator who can move fluidly between big-picture programming strategy and frame-by-frame edit feedback... • Someone with strong creative taste who knows how to turn loose ideas into compelling content, including recurring formats, series, and more... • An enthusiastic collaborator who knows how to set the pace and scale output (and yourself) while holding the quality bar high... • A self-directed builder who thrives in remote-first, async environments and brings clarity, momentum, and strong communication to collaborative work... ...then read on. In this role, you will: • Own Mercury's YouTube strategy and programming across formats, using audience insights, platform trends, analytics, and editorial judgment to drive channel growth • Lead production from concept through publishing - including scripting, creative development, shoot planning, editing oversight, packaging, and distribution • Develop and refine formats and concepts that strengthen audience engagement and channel identity • Build scalable workflows and production systems that support consistent, high-quality output • Oversee freelancers, editors, producers, talent, and external partners, providing clear creative direction and feedback • Jump into production directly when needed - shaping story structure, reviewing edits, refining thumbnails/titles/hooks, or producing content yourself You have: • 8+ years of relevant experience across video, multimedia, social content, editorial, creator media, and/or brand storytelling • Significant experience growing YouTube channels with measurable audience and engagement results • Deep understanding of YouTube as a platform, including programming strategy, retention, packaging, Shorts, distribution, and channel growth • Experience balancing performance goals with high creative,editorial, and brand standards • Experience leading productions and managing freelance editors, producers, shooters, agencies, talent, and/or other collaborators • Strong communication and organizational skills in remote-first, often async environments • Excitement around experimentation, iteration, and building from the ground up The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $158,200 - $197,800 • US employees outside of the New York City, Los Angeles, Seattle or the San Francisco Bay Area: $142,400 - $178,000 Please submit your portfolio or links to your work, as well as a short cover letter, with your application. Applications without work samples and a cover letter will not be considered for this role.

Lead cross-functional projects and define technical architecture for Treasury product managing customer funds. | Requires experience with Haskell or similar functional programming, domain knowledge in broker-dealer trading, technical leadership, architectural decision-making, and mentoring skills. | The Treasury team is a team of full-stack engineers that are building thoughtful products that manage billions in customer funds, all while helping Mercury scale. We operate with a high degree of quality and care because we understand today's startups, like their historical counterparts, require solutions that go beyond. As part of this role, you will: • Lead high-impact, cross-functional projects across Treasury engineering, operations, compliance, and risk teams to build stable and scalable systems and processes • Play a significant role in defining the technical architecture and experience of the Treasury product • Collaborate with product, design, and operations to ship thoughtful features for our customers and internal users • Feel a strong sense of product ownership and actively seek responsibility - we want someone excited to help shape and build Mercury's future • Join a team of experienced and junior product engineers managing billions of dollars of customer assets The ideal candidate for the role: • Experienced with Haskell or another programming language with sufficiently similar static typing or functional paradigms • Domain knowledge of broker-dealer trading or custody systems that support both individual securities (equities, fixed income) as well as ETFs and mutual funds • Has been the technical lead of complex projects with many stakeholders with a track record of success • Made architectural decisions measuring the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs • Comfortable mentoring both junior and senior engineers • Communicates and collaborates effectively with peers and cross-functional counterparts by being helpful and engaged If this role interests you, we invite you to explore our public demo at demo.mercury.com. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate's experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees (any location): $166,600 - 263,450 • Canadian employees (any location): CAD $157,400 - 248,950 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Lead cross-functional projects to build scalable Treasury systems and collaborate with multiple teams to define architecture and ship features. | Requires Haskell or functional programming experience, broker-dealer trading or custody systems knowledge, and proven technical leadership and mentoring skills. | In Renaissance Florence, wealthy merchants faced a dilemma: where could they safely store their gold without it sitting idle. The Medici family offered a radical alternative. Deposit your assets with them and your assets would be secure, earn consistent returns, and, crucially, be accessible when needed. It was one of the first smart options for wealth: safe, productive, and liquid. The spirit of innovation and financial ingenuity that defined Renaissance Florence finds a powerful echo in the modern startup world. Mercury brings that same spirit to building an exceptional banking* experience for all. Our Treasury team builds the answer founders are looking for what to do with their idle cash. We’ve created a financial platform that helps startups put their idle cash to work. It helps startups manage their cash with confidence, combining safety and yield in one elegant package. Think of it as institutional-grade cash management, reimagined for ambitious startups. The Treasury team is a team of full-stack engineers that are building thoughtful products that manage billions in customer funds, all while helping Mercury scale. We operate with a high degree of quality and care because we understand today's startups, like their historical counterparts, require solutions that go beyond. As part of this role, you will: Lead high-impact, cross-functional projects across Treasury engineering, operations, compliance, and risk teams to build stable and scalable systems and processes Play a significant role in defining the technical architecture and experience of the Treasury product Collaborate with product, design, and operations to ship thoughtful features for our customers and internal users Feel a strong sense of product ownership and actively seek responsibility – we want someone excited to help shape and build Mercury’s future Join a team of experienced and junior product engineers managing billions of dollars of customer assets The ideal candidate for the role: Experienced with Haskell or another programming language with sufficiently similar static typing or functional paradigms Domain knowledge of broker-dealer trading or custody systems that support both individual securities (equities, fixed income) as well as ETFs and mutual funds Has been the technical lead of complex projects with many stakeholders with a track record of success Made architectural decisions measuring the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs Comfortable mentoring both junior and senior engineers Communicates and collaborates effectively with peers and cross-functional counterparts by being helpful and engaged If this role interests you, we invite you to explore our public demo at demo.mercury.com. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a job candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $166,600 - 263,450 Canadian employees (any location): CAD $157,400 - 248,950 *Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-ME1

Lead data science team, define experimentation strategy, and build scalable analytics systems. | 10+ years experience with 3+ years leading data teams, expertise in growth/product analytics, and strong business judgment. | Job Description: • Lead and develop a team of Data Scientists • Define the measurement and experimentation strategy • Elevate the craft of experimentation • Partner closely with Product, Marketing, Sales, and Finance • Translate complex quantitative signals into clear insights • Increase team leverage by building scalable analytics systems • Operate effectively in ambiguity Requirements: • 10+ years of experience, with 3+ years leading high-performing data teams • deep experience in growth, monetization, and product analytics • strong business judgment • highly fluent in experimentation design, attribution, and causal inference • experience building scalable analytics frameworks and self-serve capabilities • thrive in ambiguity Benefits: • base salary • equity (stock options)

Define and build Mercury's lending platform infrastructure, partner with stakeholders to ensure compliance and scalability, and drive product strategy for lending products. | 10+ years product management experience with 4+ years in lending or financial systems, strong technical and systems thinking skills, and ability to manage complex fintech products. | If holding money safely and moving it seamlessly are two core pillars of a great financial platform for businesses, the third is enabling businesses to access capital. Lending well relies on a system of trust, data, automation, and customer experience that empowers businesses to grow. At Mercury, we’re embarking on building systems from the ground up to support an entirely new generation of lending products. We want to create the foundational infrastructure that will define how our customers access capital, how we manage risk, and how we scale responsibly. We’re looking for someone who can architect this future: blending sharp systems thinking with a feel for usability, designing a platform that is both resilient and flexible, and ultimately creating lending experiences that feel seamless, empowering, and even magical to our customers. *Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. What You’ll Do Define the vision, strategy, and roadmap for Mercury’s lending systems and infrastructure. Build the core platform that powers loan origination, underwriting, servicing, and repayment across a range of lending products. Partner with engineering, risk, design, data science, and operations to design scalable systems that balance automation with resilient controls. Establish the technical and product foundations to support new credit and lending products, including decisioning workflows, data integrations, repayment rails, and compliance features. Collaborate with banking partners and internal stakeholders to ensure lending products are regulatory-compliant and operationally sound. Prioritize areas of investment using customer insights, market research, and data-driven decision-making. Set and track success metrics for lending system health, adoption, and customer impact. Create reusable capabilities that amplify the speed and consistency of launching future lending products. What You Bring 10+ years of product management or aligned experience, with at least 4+ years in lending, credit, or financial systems. Experience building complex systems or platforms from scratch in a fintech or financial services environment. Strong understanding of lending lifecycles (origination, underwriting, servicing, repayment) and associated risk/compliance considerations. Technical fluency; ability to dive deep with engineers while simplifying complexity for business and compliance stakeholders. A systems mindset - seeing lending not just as features but as interconnected flows of data, risk, operations, and customer experience. Proven ability to balance customer empathy with rigorous business, compliance, and operational requirements. Track record of delivering internal platforms or tools that enable speed, scalability, and efficiency across teams. Comfort operating in ambiguity and setting direction in greenfield product areas. The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD 225,900 - 282,400 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. [Please see the independent bias audit report covering our use of Covey for more information.] #LI-MF1

Develop and manage pipelines of GTM talent, partner with recruiters and hiring managers, and innovate sourcing strategies to support company growth. | 5+ years sourcing experience with GTM focus, executive stakeholder partnership, expertise in passive talent sourcing, and proficiency with sourcing tools like LinkedIn Recruiter and Covey. | Mercury is building financial products to help startups and small businesses scale. Turns out this requires a lot of talented people, so we’re looking to add a Senior Business Sourcer to our team. As a key talent partner to several leaders across Go-to-Market (GTM), you’ll focus on building strong pipelines of exceptional candidates across Sales, Relationship Management, Partnerships, Marketing, and beyond. You will tackle niche, complex searches by employing strategic and innovative sourcing techniques, ensuring Mercury can scale effectively and strengthen our GTM motion. Here are some things you’ll do on the job: • Develop a deep understanding of Mercury’s values, brand, and product • Partner with recruiters and hiring managers to understand GTM hiring needs and target profiles • Build and manage strong pipelines of passive talent through creative sourcing strategies • Make a friendly first impression on candidates and (no pressure) act as the living embodiment of our cultural values • Own the top-of-funnel pipeline by identifying, engaging, and nurturing top GTM talent • Share market insights, candidate trends, and pipeline data with hiring partners • Champion diversity and inclusion by designing sourcing strategies that expand representation • Experiment with new sourcing channels and analyze their effectiveness • Collaborate with recruiters to ensure candidates have a seamless experience throughout the interview process • Stay up to date on company priorities and updates, aligning sourcing priorities accordingly You should: • Have 5+ years of sourcing experience, ideally with exposure to full-cycle recruiting • Have deep experience sourcing for GTM orgs (Sales, Partnerships, etc.), with an emphasis on higher-volume roles • Have experience influencing and partnering with multiple executive stakeholders • See yourself as an expert sourcer and enjoy seeking out passive talent • Have an almost psychic level of empathy and intuition • Communicate with clarity, thought, and precision • Enjoy building diverse, inclusive, and high-performing teams • Think about how to automate as much of your job as possible • Have experience with tools such as LinkedIn Recruiter, Covey, Gem, or similar • Keep track of what you’re working on even when you’re juggling a hundred different things • Use creativity while working within difficult constraints The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $132,400 - $149,000 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,200 - $134,100 • Canadian employees (any location): CAD $125,100 - $140,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Lead and grow the ODD Enablement function by managing QC and L&D teams, establishing policies and workflows, integrating with BPO partners, and driving continuous improvement. | 3+ years in L&D, quality control, or enablement with 2+ years people management experience, BPO partner collaboration, process improvement skills, and strong leadership capabilities. | Mercury is building a banking* stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 100,000 startups and small businesses from all around the world. We're looking for an Ongoing Due Diligence (ODD) Enablement Manager to join our team and help scale a net-new, foundational function that supports our ODD team’s continued growth and operational excellence. This person will oversee our existing Quality Control (QC) specialist team and will also be responsible for establishing a new Learning & Development (L&D) team for Ongoing Due Diligence (ODD). You’ll build the foundational structure, policies, and rituals for both QC and L&D, ensuring they’re strong partners to our rapidly growing internal team and external BPO partners. This is a high-impact opportunity for someone who thrives in ambiguity, enjoys building new functions from scratch, and is passionate about quality, learning, and team development. • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. Here are some things you’ll do on the job: • Lead and grow the ODD Enablement function, starting with our existing QC procedures and building out a brand new L&D team. • Oversee the integration of the L&D and QC functions with our external BPO partners. • Define team structure, roles, and responsibilities across QC and L&D & identify and hire necessary new roles and team members as ODD scales. • Manage and mentor a group of senior ICs, ensuring you provide clear expectations, goal-setting, and coaching to support their development. • Establish and continuously improve key policies and workflows for both QC and L&D, including quality review structures, training programs, and ongoing enablement practices. • Develop and maintain structured “keep-the-lights-on” rituals that ensure consistency, accountability, and operational excellence across both internal and BPO teams. • Work collaboratively and build strong relationships with cross-functional teams & ODD team leads to ensure enablement efforts are strategic, scalable, and aligned with business needs. • Track and report on the impact of Enablement initiatives, using data and stakeholder feedback to drive continuous improvement and inform future strategy. You should: • Have 3+ years of experience in L&D, quality control, or enablement roles—ideally in a startup environment—with a strong grasp of developing scalable processes and programs • Bring at least 2 years of people management experience, including hiring and developing senior individual contributors • Have experience working with BPO partners. • Thrive in ambiguity and be motivated by the opportunity to build new functions from the ground up • Have experience in process improvement, cross-functional stakeholder management, and creative problem-solving • Excel at managing multiple projects and priorities, with strong organizational and execution skills • Communicate clearly and confidently, both in writing and verbal settings • Demonstrate strong ownership and bring a thoughtful, empathetic leadership style The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $120,600 - $150,700 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $108,500 - $135,600 • Canadian employees (any location): CAD $113,900 - $128,200 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Lead full lifecycle recruiting for Product and Design roles, partnering with leaders to develop hiring strategies and close senior talent. | 5+ years recruiting experience in Product and/or Design at high-growth tech companies, strong relationship building, strategic thinking, and commitment to diversity. | At Mercury, we believe building great financial products starts with hiring exceptional people. Our ability to innovate and scale depends on thoughtful, strategic recruiting - where great talent directly shapes the future of our company. We’re looking for a Senior Recruiter to partner with leaders across Product and Design to bring in the talent that will drive Mercury’s next chapter of growth. Success in this role means diving deep into complex, nuanced domains, building enough context to source the right profiles, and persuasively selling candidates on Mercury’s mission. This is a high-impact role where you’ll lead key searches and partner closely with Product and Design leaders to shape how we attract, assess, and close world-class talent. Your work will ensure Mercury has the people in place to build products our customers trust and love, today and in the years ahead. • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC. What you’ll do • Partner with Product and Design leaders to understand priorities, quickly ramp on new domains, and turn complexity into clear hiring strategies • Manage the full lifecycle of high-priority searches, from kickoff through close, ensuring alignment with business goals and timelines • Flex as needed to support critical roles across Product, Design, and occasionally other areas of the business • Evaluate talent beyond surface-level signals to identify true craft and potential • Build trust with candidates through a transparent, respectful, and engaging process that reflects Mercury’s values • Analyze data, share insights, and experiment with new approaches to strengthen our hiring philosophy • Proactively engage candidates from diverse backgrounds, building inclusive and representative teams What sets you up for success • 5+ years of full-cycle recruiting experience, with deep focus on Product and/or Design in high-growth tech companies (bonus points if you’ve recruited for both domains!) • Track record of hiring senior-level talent and building strong relationships with both candidates and hiring teams • Ability to evaluate talent beyond pedigree, assessing craft, philosophy, and long-term impact • Strategic thinker who can move fluidly between big-picture goals and execution details • Skilled at influencing and advising leaders, balancing speed with quality • Excellent communicator, able to translate ambiguous business needs into clear hiring strategies • Champion of diversity, equity, and inclusion in every stage of the process • Naturally curious and collaborative, with a genuine interest in how great Product and Design talent shapes business outcomes • And, ideally, a sense of humor The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $160,900 - $181,000 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $144,800 - $162,900 • Canadian employees (any location): $152,100 - $171,000 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Lead and deliver complex, cross-functional customer experience programs from strategy through execution, driving alignment and scalable systems. | 6+ years program management including 2-3+ years senior level experience in customer experience or support, familiarity with Zendesk and analytics tools, strong strategic and operational skills. | “Ideas are easy. Execution is everything.”- John Doerr As a Senior Strategic Program Manager on Mercury’s Customer Experience (CX) team, you’ll lead some of our most complex and high-impact programs bringing structure, alignment, and strategic momentum to the work that shapes how we serve our customers. You won’t just track progress. You’ll architect it. This role is for someone who thrives in ambiguity, builds scalable systems, and helps teams move faster and smarter without adding unnecessary process. You'll be both a thought partner and an execution engine for CX leadership, shaping priorities, unblocking progress, and driving cross-functional results. You’ll sit at the heart of our Strategy and Planning team, embedded in the Customer Experience org but working closely with teams across CX Leadership, Product, Engineering, Learning & Development, and our Zendesk System Administrator team. If you’re energized by designing better ways of working, aligning smart people around meaningful goals, and seeing programs through from first doc to long-term success, we’d love to meet you. What You’ll Do As a Senior Strategic Program Manager, your work will span strategy, execution, and systems design. You’ll be trusted to lead through ambiguity, drive alignment on solutions and move the organization forward through high-impact programs. • Lead and deliver complex, cross-functional programs that shape how we support customers from evolving our support model by customer segment or product line, to redesigning KPIs, scaling vendor partnerships, and raising our operational and security standards • Drive initiatives across technology, process, and people, ensuring smooth execution from early scoping through long-term adoption and impact • Define and structure work in ambiguous spaces uncovering the right questions, aligning stakeholders, and turning strategy into action • Create scalable systems and program management practices that help CX teams prioritize, execute, and measure progress consistently and effectively • Use business analytics tools to explore trends, uncover gaps, and shape strategic direction not just to measure outcomes, but to inform the questions we ask and the programs we prioritize • Act as connective tissue across teams like Product, Engineering, L&D, Zendesk System Administrators, and Risk managing dependencies and ensuring shared understanding • Mentor peers and improve program delivery through thoughtful guidance, templates, tooling, and feedback • Spot what’s missing and fill it through new programs, repeatable systems, or simply asking the question no one else is asking What You Bring To The Table • Have 6+ years of program management experience, including 2–3+ years operating at a senior level across multiple functions or departments - ideally within a Customer Support or Customer Experience organization • Have led complex, strategic initiatives from definition through execution, often without a clear playbook • Operate autonomously, but always in partnership - you know when to pull others in and when to unblock yourself • Make the complex feel approachable - balancing depth with clarity in how you frame problems and drive progress • Balance strategic thinking with strong operational rigor - you love a well-scoped plan and a well-run meeting • Have excellent written and verbal communication skills, and can tailor your message for execs, ICs, or cross-functional stakeholders alike • Care about building trust, giving and receiving feedback, and making work better for others, not just yourself The Ideal Candidate Will Also Have • Familiarity with tools like Zendesk, Asana, Notion or other support operations tools • Experience in data analysis, with proficiency in tools like Google Sheets, SQL, or similar • A thoughtful approach to change management - balancing speed with communication, clarity, and long-term adoption. • A passion for continuous learning and improvement, always seeking new ways to enhance our support capabilities The total rewards package at Mercury includes base salary, equity, and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $151,000 - $188,700 • US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $135,900 - $169,800 Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Design, implement, and maintain backend APIs and front-end interfaces for fraud and dispute systems, lead projects, and collaborate with cross-functional teams. | 3-7+ years senior full-stack experience, ownership of projects, familiarity or willingness to learn React, TypeScript, Redux, Haskell, Yesod, Persistent, and PostgreSQL. | Soaring high above the Gardon River, the Pont du Gard is a masterpiece of ancient Roman engineering, blending monumental scale with remarkable precision. Constructed in the 1st century CE, this aqueduct carried water over 30 miles to the Roman colony of Nemausus (modern-day Nîmes, France). Built almost entirely without mortar, the Pont du Gard relied on meticulously cut limestone blocks, some weighing up to six tons, fitted so precisely that the structure has endured for nearly two thousand years. Its average gradient of 1 in 3,000 (about 0.03%) allowed water to flow steadily and efficiently across the vast distance, a testament to the Romans’ deep understanding of water management and infrastructure design. Just as the Pont du Gard exemplifies ingenuity and precision, at Mercury, we draw inspiration from such timeless innovations. Our Card Fraud and Disputes team creates systems that are not only seamless and reliable but also built to last. For our customers, we provide effortless processes for submitting fraud and dispute claims. For our investigators, we develop tools that transform complexity into clarity and efficiency. As a Senior Full Stack Engineer on the Card Fraud and Disputes Team, you’ll play a key role as a hands-on engineer in building seamless experiences: both for our customers and for empowering our internal Risk Operations team with robust and efficient tools. You’re a full-stack engineer with a strong sense of ownership who can autonomously drive projects with multiple stakeholders, who thrives in a collaborative, cross-functional environment. The skills we’re looking for are: • Ownership: Independently take ownership of and drive projects, from initial ideation to deployment, both through mastering the domain and owning the technical implementation. On larger projects you’ll break up the project and serve as a technical lead to multiple engineers. • Full-Stack Development: Design, implement, and maintain backend APIs and front-end user interfaces, ensuring systems are both seamless and scalable. • Technical Design and Documentation: Create and review technical design documents and API specifications, contributing to architectural decisions and system design. • Cross-Team Collaboration: Work closely with product managers, designers, and risk operations stakeholders to deliver thoughtful and impactful solutions. The Ideal Candidate for this Role: • Has 3-7+ years of demonstrated full-stack experience working at the senior level or higher with a strong sense of ownership, and has demonstrated experience independently driving projects from inception to completion. • Is experienced with, or excited to learn, our frontend technologies including: React, TypeScript, and Redux. • Is experienced with, or excited to learn, our backend technologies including: Haskell, Yesod, Persistent, and Postgresql. If this role interests you, we invite you to explore our public demo at demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: • US employees (any location): $166,600 - $208,300 • Canadian employees (any location): CAD 157,400 - 196,800 • Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A, and Evolve Bank & Trust, Members FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

Lead architectural decisions and system design for Mercury Personal, collaborate with cross-functional teams, and build new consumer banking features. | 7-10+ years backend software development experience, technical leadership with architectural decision-making, product-mindedness, and willingness to learn Haskell. | In April, 2024, Mercury announced our public beta for Mercury Personal – a premium consumer banking* service offering high-yield savings accounts, investments, no-fee domestic wires, ATM fee reimbursements, and favored Mercury features like User Permissions and Auto-Transfer Rules. We built the product for investors and founders. Individuals who were likely to have heard about Mercury or used it already, who were likely to have strong opinions about UX and get value out of the no-fee USD wires, who appreciated a technology-first banking experience that didn’t require a phone call to accomplish simple tasks. We’ve invited beta users and continue to tweak the product based on their feedback. We’re ramping up cautiously to ensure adequate risk and compliance controls as we move into this new domain. And, there’s still a lot to build. Right now, our team is working on a few table-stakes consumer banking features like Joint Investment Accounts, International Wires, as well as tightening our risk and compliance controls. We’re interested in building Trust Accounts and enabling several new features as we prepare to open up to a wider audience. As part of this role, you will: Feel a strong sense of product ownership and actively seek responsibility – we often self-organize on small/medium projects, and we want someone who’s excited to help shape and build the future of Mercury Personal. Set the technical vision and lead the charge on architectural decisions, system design, and engineering best practices that shape the future of Mercury Personal and beyond. Collaborate closely with designers, product leaders, and other engineers to build new features for Mercury Personal and thoughtfully port existing business banking features over. Work across organizational boundaries to coordinate dependencies, reduce friction, and enable teams to deliver complex initiatives that span multiple domains. The ideal candidate for the role: Has 7-10+ years of software development experience, with a strong focus on the backend, with a knowledge of or excitement to learn Haskell. Has been an experienced technical lead making architectural decisions in the past and seen the impact of those decisions over time. You should be able to clearly articulate your technical opinions and lay out tradeoffs. Is passionately product-minded and has experience building and shipping new products balancing reliability and velocity. Is someone comfortable driving discussions in areas with ambiguous ownership, approaches them with empathy, and delights in getting outcomes. Our work touches many other teams and areas of the product; you’ll have a lot of autonomy and the expectation is you’ll use that to seek out ways to have an impact. Is ridiculously helpful, taking initiative to make your coworkers’ lives easier by investing time to mentor and proactively share your knowledge and learnings through writings, 1:1s, and team meetings. If this role interests you, we invite you to explore our public demo at personal-demo.mercury.com. The total rewards package at Mercury includes base salary, equity (stock options), and benefits. Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. Our target new hire base salary ranges for this role are the following: US employees (any location): $239,000 - $298,800 Canadian employees (any location): CAD 225,900 - 282,400 *Mercury is a financial technology company, not a bank. Business banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC. Personal banking services provided through Choice Financial Group, Member FDIC. Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role. We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here. #LI-RA1