Memorial Hermann Health System

Answering telephones, greeting visitors, performing clerical duties, and ensuring safety and quality service. | Six months of customer service experience, pleasant phone etiquette, ability to type 40 wpm, and basic computer skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for answering telephones and greeting/assisting customers and visitors. Memorial Hermann TMC 6400 Fannin St, Houston, TX 77030 Mon - Fri 8:00 am - 5:00 pm (FT) Job Description Minimum Qualifications Education: (None) Licenses/Certifications: (None) Experience / Knowledge / Skills: Six (6) months customer service experience Pleasant phone etiquette Ability to type 40 wpm Basic computer skills required Principal Accountabilities Greets customers and visitors and directs to appropriate personnel. Answers departmental telephones, screening and directing calls appropriately. Performs basic clerical duties as necessary: typing, filing, distributing mail; photocopying, etc. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned.

Manage hospital operations, oversee nursing and ancillary services, and ensure quality patient care. | Must have a Master's degree in a relevant field, Texas RN license, 12+ years of nursing experience, and 8+ years in management. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary TIRR Memorial Hermann, a leader in rehabilitation does more than provide therapy. We provide rehabilitation beyond the healthcare setting for children and adults with a disabling injury or illness and change lies by helping people regain the skills and confidence they need to re-integrate into the community and continue loving full and meaningful lives. Our highly trained rehabilitation teams see the potential in every person they work with and develop that potential to the fullest customize goal, setting in treatment planning we work to maximize independence, restore function, and improve the quality of life for our patients to achieve these goals. Founded in 1959, TIRR Memorial Hermann is a not-for-profit rehabilitation hospital serving the needs of adults and pediatric patients who have sustained life-altering injuries or illnesses. TIRR Memorial Hermann is located in Houston, TX in the Texas Medical Center and is known for its excellence in research and treatment for traumatic brain injury, stroke, spinal cord injury, amputations, cancer rehabilitation and other neurological diseases and disorders. Additionally, the Memorial Hermann Rehabilitation Network, affiliated with TIRR Memorial Hermann, includes two inpatient rehabilitation hospitals, five inpatient rehabilitation units within the Memorial Hermann Health System, eight outpatient rehabilitation centers and one outpatient medical clinic. For the more than 36 years, TIRR Memorial Hermann has been recognized among America’s best rehabilitation hospitals. Continuously topping the list in Texas and ranking No. 2 in the nation according to U.S. News and World Report's "Best Rehabilitation Hospitals” in America for 2024-2025. Learn more at memorialhermann.org/TIRR. This position is responsible for the effective management of selected ancillary operations as well as Nursing and Patient Care services within a specific acute care hospital of Memorial Hermann. Responsibilities include direction and decision-making, financial performance, compliance with regulatory agencies, patient satisfaction, productivity and the promotion of Partners-In-Caring, while ensuring maximum efficiency and effectiveness. Additionally, this position is responsible for promoting positive relations among the medical staff and hospital personnel, and assumes responsibility for hospital administration, along with other Executives, in the absence of the CEO. The incumbent also participates in system-wide initiatives to promote efficiencies and cooperation across system divisions. This position also serves as the Chief Nursing Officer and is responsible for the effective management of operations within a specific Memorial Hermann facility. Job Description Minimum Qualifications Education: Master’s degree in an applicable area of study is required. If Master’s degree is not in Nursing, a Bachelor’s degree or Doctoral degree in Nursing is required. Licenses/Certifications: Licensed as a Registered Nurse in the State of Texas Experience / Knowledge / Skills: 12 years of progressive nursing experience required Eight (8) years of management/leadership experience required Principal Accountabilities Partners-in-Caring Demonstrates commitment to the Partners-in-Caring philosophy and the Memorial Hermann behavioral expectations in all interactions and in performing all job duties. Serves as a positive role model to others at all levels of the organization, and ensures compliance with the Partners-in-Caring philosophy. Personnel Management Acts as a resource and advisor to directors, managers and supervisors; assists with planning, organizing and directing patient care. Evaluates his/her own performance based on professional practice standards, relevant regulations and organizational criteria. Maintains current knowledge in administrative practices. Remains visible and available for consultation as needed (i.e. staffing, employee satisfaction, turnover rate, competent staff and team). Financial Management Coordinates and directs budget preparation for achievement of financial and operational goals for the hospital and for the division of nursing. Assures operations of areas of accountability meet or exceed budget projects. Customer Service Ensures operations of areas of accountability meet or exceed customer and physician satisfaction. Ensures that personnel will adhere to the Memorial Hermann Behavioral Expectations; reviews opinion surveys and comments/complaints and summaries to identify opportunities to improve patient services and to resolve problems; maintains a high reputation for both the department and the hospital. Strategic Planning Develops, maintains and evaluates organizational systems that support the implementation of strategic plans for the hospital and for the division of nursing. Evaluates organizational systems to facilitate the delivery of nursing care. Stays up-to-date on new developments in healthcare and looks for business development areas as well as for opportunities for new patient care services. Medical Staff Relations Remains visible and available to physicians and medical directors, and seeks input and feedback on hospital matters, especially planning of services, medical staff bylaws, as well as policy and procedure changes. Attends medical staff meetings to ensure effective communication throughout the hospital. Provides rapid response and follow-up to medical staff issues; greets new physicians and orients them to hospital operations; seeks ways to encourage physicians to utilize hospital services. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Other duties as assigned.

Scheduling patient appointments, verifying insurance, collecting payments, and ensuring compliance. | High school diploma, 2+ years in a hospital or customer service setting, proficiency in typing and multitasking. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. Must have insurance verification experience. Primary Location - MNA (Mischer Neuroscience Associates) located in Memorial CityJob Description Minimum Qualifications Education: High School Diploma or GED preferred Licenses/Certifications: (None) Experience / Knowledge / Skills: • Two (2) years of experience in a hospital or customer service setting • Ability to multi-task • Proficient typing/keyboarding skills Principal Accountabilities • Schedules patient appointments and enters required information in the computer system in an accurate and timely manner. • Obtains demographic, insurance and financial information from patient or guarantor. Enters information in computer system with a high degree of accuracy. • Explains all required forms to the patient or guarantor and obtains the necessary signatures. • Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures. • Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility. • Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes. • Posts payments in the computer system and generates the appropriate patient receipts. • Monitors, reviews and resolves patient account issues on assigned reports. • Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers). Completes thorough and accurate documentation. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Providing direct patient care including vital signs, hygiene, mobility, and documentation under supervision. | Two years of patient care experience, Basic Life Support certification, and phlebotomy skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) Central Staffing (CS) performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT - CS provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association before hire. Experience / Knowledge / Skills: Two (2) years of prior patient care experience (e.g. Certified Nursing Assistant, , or Patient Care Technician) or similar role required, preferably in an acute care setting. Phlebotomy skills check off required within 90 days of hire. Proficiency in all Core Competencies of the PCT position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Other duties as assigned. Together, we’re creating an environment where exceptional care can flourish. It starts with you.

Provides direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Requires at least 1 year of patient care experience, certification in BLS, and relevant healthcare certifications. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned Together, we’re creating an environment where exceptional care can flourish. It starts with you.

Assist with direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Requires healthcare certifications, prior patient care experience, and proficiency in core clinical skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Tech - Medicine Teaching, FT, Nights, TMC Shift: 7:00 pm - 7:00 am 3 days out of the week 12 hour shifts Weekend are rotational and so are the holidays Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned

Provide direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Must have at least 1 year of patient care experience, BLS certification, and relevant certifications or roles like CNA or EMT. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Assistant - Medical IMU, Nights, FT Shift: 7:00 pm - 7:00 am 3 days out of the week with the weekend rotational and so are the holidays Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned

Monitoring security areas, controlling access, responding to emergencies, and completing security reports. | High school diploma, security licenses, CPR certification, and ability to communicate effectively in English. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for assisting with the protecting, securing and promoting safety and security at a Memorial Hermann Hospital campus.Job Description Minimum Qualifications Education: High School Diploma or GED Licenses/Certifications: • Certified as a Certified Healthcare Basic Security Officer by the International Association for Healthcare Security and Safety (if not certified upon date of hire), must obtain certification no more than six (6) months after hire. • Must be licensed as a Commissioned Security Officer by the Texas Department of Public Safety Private Security Bureau (if not licensed upon date of hire), must obtain license no more than 90 days after hire. • Possession of a valid driver’s license (if from out of state), must obtain a Texas Driver’s license within 90 days of employment. • Must be certified in Heartsaver® CPR or Heartcode BLS CPR by the American Heart Association (if not certified upon date of hire), must obtain certification no more than 90 days after hire. Experience / Knowledge / Skills: • Age Requirement: Must be at least 21 years of age. • Must be able to understand the English language and communicate it effectively in both verbal and written form. • Proficiency in the use of computers is required. Principal Accountabilities • Monitors assigned areas in a manner assuring maximum visibility of the security presence. • Post in assigned area or conduct patrols in vehicle or on foot. • Ensures security of all designated areas and access points, control vehicular access to buildings and parking areas. Identify and report all fire and safety hazards, suspicious activities, or breaches of security. • Controls access of areas and of materials by administering and enforcing building visitor and materials pass programs. • Have a complete understanding of hospital, building management, and departmental policies and procedures; post orders and comply with their job requirements at all times. • Responds to all security and emergency situations as dispatched or assigned; assist patients, visitors and staff by answering questions and by providing escorts, directions, and vehicle assists. • Completes and submits required security reports and activity logs within assigned shift; properly operate and care for Security equipment; maintain knowledge of location and operation of emergency systems and equipment. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Manage and oversee healthcare capital construction projects, ensuring they meet budget, schedule, and quality standards, while coordinating with various stakeholders. | Minimum 10 years of technical experience, with at least 5 years in healthcare project management, and strong communication skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for identifying issues/opportunities, developing and managing overall project/program budget and schedule, managing design and/or architectural/interior solutions, and the overall delivery within the budget, schedule and quality goals to support the MHHS mission as well as working collaboratively to enhance or enable process improvement for capital construction projects and facility operations. Job Description Minimum Qualifications Education: Bachelors degree Licenses/Certifications: (None) Experience / Knowledge / Skills: 10 years of technical work experience in this field Minimum five (5) years experience directing and participating in major healthcare capital project teams Ability to effectively communicate technically complex issues to any audience: technical administrative, clinical and executive levels Commitment to continual enhancement of technical skill set Ability to act in supervisory role if needed Record of consistent, effective use of project management methodology Expert skill levels in architecture or construction for healthcare facilities design and operation Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann. Principal Accountabilities Under general direction, provides technical assistance to facilitate planning and guiding the design, installation, modification and commissioning of capital construction projects as well as development and implementation of architectural standards to expedite design. Manages activities, staff, technical, financial, and administrative resources of a project. Evaluates vendor proposals for purchases of architectural, engineering, equipment and technical services to assure adherence to technical specifications. Serves as the leader on each project to coordinate and supervise the execution of the total scope of work with the user, the design and construction professionals. Analyzes proposed and actual projects in terms of the feasibility of the standards and technology. Provides technical guidance to project managers, external consultants, and other technical staff. Represents owner/management in all design, construction, interior and furniture/fixtures/equipment planning meetings and reports as appropriate; represents owner/management in regulatory agency review and submission. Documents the technical environment for proposed capital projects. Coordinates with contract architects, vendors, engineers and technical staff to address problems of integration, compatibility, and cost comparisons. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. Coordinates with other internal project management staff including information services (IT), security, materials management, clinical and bio-medical engineering, food service and housekeeping to ensure the budgeting and scheduling of services required to meet desired outcomes Develops schedules for assigned project for design, permitting, construction, equipment procurement, and activation of assigned projects. Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. Other duties as assigned. Employee Signature:________________________________________ Date:_________________ Manager Signature:_________________________________________ Date:_________________ Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the patient served. Must demonstrate knowledge of the principles of growth and development as it relates to the different life cycles. Specific age groups that are served by this position are circled: | Neonate | Infant | Pediatric | Adolescent | Adult | Adult/Geriatric | Together, we’re creating an environment where exceptional care can flourish. It starts with you.

Assist with direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Must have at least 1 year of patient care experience and certification in Basic Life Support. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned

Assist with patient care activities including hygiene, mobility, and vital signs under supervision. | No formal clinical certification or experience in acute care settings, but extensive caregiving and healthcare-related skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Assistant - Medical IMU, Nights, FT Shift: 7:00 pm - 7:00 am 3 days out of the week with the weekend rotational and so are the holidays Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: • One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. • Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. Principal Accountabilities • Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. • Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. • Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. • Assists in the maintenance of a safe and clean working environment. • Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. • Obtains and prepares laboratory specimens as prescribed within the scope of the role. • Helps orient new employees as appropriate. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. • Other duties as assigned

Providing direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Minimum one year of patient care experience, BLS certification, and ability to perform activities of daily living support. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Tech - Medical ICU, Days, FT, TMC Shift: 7:00 am - 7:00 pm 3 days/ 12 hour shifts, with the weekend rotational and so are the holidays Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned

Assist employees in navigating healthcare, managing chronic conditions, and promoting health goals through personalized engagement and support. | Licensed nurse with at least 3 years of clinical experience, BLS certification, and familiarity with electronic health records. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Health Navigators will be assigned to specific employer clients and will manage the employee population specifically in their healthcare needs; this may require the Health Navigator travel to client locations within the greater Houston area to provide health education and counsel to employees one-on-one and in group settings. The Health Navigator will assist employees with support such as locating in-network providers, identifying appropriate levels of care, managing chronic conditions, preventative care plans, healthy lifestyle habits, education resource management, and maximizing their benefit offerings. The Health Navigator will engage in proactive outreach to client employee population and provide broad engagement events and activities to promote program participation. Typically reports to the Manager, Population Health and Wellness.Job Description MINIMUM QUALIFICATIONS Education: Graduate of an accredited School of Professional Nursing; Minimum Associates Degree of Nursing required; Bachelors of Nursing preferred Licenses/Certifications: • Current State of Texas license or temporary/compact license to practice professional nursing required • Certified in Basic Life Support required • Additional certifications may be required based on discipline and/or nursing unit requirements Experience / Knowledge / Skills: • Minimum three (3) years of clinical nursing experience required • Strong clinical background in nursing, additional experience in social services is a plus • Motivational interviewing training and experience is strongly desired • Experience with electronic charting required, Epic experience is a plus • Knowledge of insurance terminology • Basic knowledge of MS Office including MS Outlook • Excellent verbal and written communication skills • Ability to perform multiple tasks simultaneously, work under pressure, and meet critical deadlines • Exceptional documentation skills • Ability to work independently, manage time, and prioritize projects PRINCIPAL ACCOUNTABILITIES • Adheres to all regulatory and Texas Board of Nursing standards. • Engages with employees in their workplace to support them in navigating their healthcare goals and concerns including managing chronic conditions, understanding new diagnoses, preventive health screenings, weight management, and improving nutrition and/or setting health goals. • Meets with individual employees regularly and provides extended visit times to allow in-depth discussions and to identify and reduce barriers to care through the use of motivational interviewing techniques and an individualized approach. • Assists employees with setting and attaining health-related goals and acts as an accountability partner to the employee as they endeavor to achieve and maintain health-related goals. • Provides biometric measurements including weight, BMI, blood pressure, A1c, lipid, and glucose. • Assists employees with locating in-network healthcare providers and may assist with coordinating care among providers. • Promotes the Health Navigator program and builds case load via proactive engagement of appropriate employees through outreach and the development and delivery of broad engagement activities and presentations. • Partners closely with the employer’s HR/benefits team(s) to understand the employer-sponsored benefits and resources in order to appropriately guide employees in navigating in-network care according to the referral methodology defined by the employer. • Completes and maintains appropriate documentation and reporting. • Participates in meetings and presentations to communicate and report process in relation to program metrics and outcomes. • Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. • Other duties as assigned.

Assist in providing direct patient care activities under supervision, including vital signs, hygiene, mobility, and documentation. | Must have at least 1 year of patient care experience, certification in Basic Life Support, and ability to perform activities of daily living support. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Tech - Medical ICU, Days, FT, TMC Shift: 7:00 am - 7:00 pm 3 days/ 12 hour shifts, with the weekend rotational and so are the holidaysJob Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: • One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. • Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES • Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. • Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. • Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. • Assists in the maintenance of a safe and clean working environment. • Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. • Obtains and prepares laboratory specimens as prescribed within the scope of the role. • Helps orient new employees as appropriate. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. • Other duties as assigned

Providing nursing care, patient assessments, education, and collaborating with healthcare teams. | Must have a nursing degree, Texas nursing license, BLS certification, and relevant nursing experience. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Collaborates with the physician and healthcare team in the delivery of patient care, utilizing the nursing process. Provides professional nursing care to patients, including conducting nursing assessments, assisting with exams and treatment, patient education, and maintenance of medical records. MHHS hires RNs based on years of experience groupings (i.e. newly licensed RN [working under the supervision of RN clinical preceptor], less than 1 year, 1-3 years, 3 to 10 and 10+).Job Description Minimum Qualifications Education: Graduate of an accredited School of Professional Nursing; Bachelors of Nursing preferred Licenses/Certifications: • Current State of Texas license or temporary/compact license to practice professional nursing • Certified in Basic Life Support • Additional certifications may be required based on discipline and/or nursing unit requirements Experience / Knowledge / Skills: • RN I <1 year • RN II = 1-3 years • RN III = 3-10 years • RN IV = 10+ years Principal Accountabilities • Delivers safe and appropriate care to patients, according to the nursing skills inventory and the age and needs of the patient/population served. • Coordinates the planning for the delivery of nursing care with an interdisciplinary team and administers appropriate clinical decisions in the delivery of patient care. • Collaborates with, directs, and may delegate to the healthcare team in the attainment of positive outcomes based on data, research, evidence, and professional standards of care. • Coordinates treatment plans; develops/implements discharge and/or transfer plans. • Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes. • Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience. • Adheres to all regulatory and Texas Board of Nursing standards. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; may serve as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Performs other duties as assigned.

Teaching and managing classrooms for elementary, middle, and high school students, including substitute teaching roles. | Bachelor's degree in Geological Engineering, extensive teaching experience, and language skills in Spanish and English. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for developing and managing capital construction projects for user groups throughout the healthcare system from conceptual planning through design coordination, construction, and occupancy.Job Description Minimum Qualifications Education: Bachelor of Science Degree in Architecture, Engineering, Construction Science or related field Licenses/Certifications: (None) Experience / Knowledge / Skills: • Five (5) to seven (7) years experience in design and construction management in health care facilities. Principal Accountabilities • Manages the programming of space for user groups, planning for construction of renovation and remodeling projects. • Develops detailed schedules and budgets for each product, obtains user approval, monitors construction progress, works to optimize consultants time usage on projects, coordinates project logistics to minimize down time and disruptions to patients and staff. • Serves as the leader on each project to coordinate and supervise the execution of the total scope of work with the user and the design professionals. • Coordinates and manages the bidding process, either by negotiating or through competitive bidding, to ensure that the system receives a complete bid and achieves the best market value at the time pricing is received. • Ensures safe care to patients, staff and visitors, adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Assist physicians in patient care, collect patient data, and perform clinical procedures under supervision. | Must have a Medical Assistant Certification, CPR certification, and relevant clinical experience. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position responsible for performing direct and indirect patient care as outlined in the Skills Inventory, under the direct or indirect supervision of a Physician. • 2+ years MA experience* • Background in clinic setting* • Front and back office experience* • Mon- Fri, 7:30 A - 4:00 P (may vary)*Job Description Minimum Qualifications Education: Medical Assistant Certification from an accredited school; Clinical education and/or experience may be substituted for MA certificate Licenses/Certifications: CPR certification current with 30 days of hire Experience / Knowledge / Skills: • One (1) year of clinical experience in a designated specialty area preferred • Ability to understand written instructions and perform basic mathematical calculations; demonstrates skills for assigned specialty area/function or assigned procedures • Ability to perform duties requiring prolonged standing, walking, stooping, bending and lifting • Required knowledge of OSHA and CLIA, HIPAA, general office tasks and filing systems • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann. Principal Accountabilities • Performs advanced direct and indirect patient care, under the direction of a physician, as specified in the skills inventory, in a competent manner, according to the needs/age of the patient/population served; • Assists in planning and implementing direct patient care; documents care provided in patient medical record in accordance with Practice policies/procedures. • Assists with the collection of patient/family data per Practice protocol, including: biophysical, psychosocial, developmental, cultural, medications, allergies and environmental information (current and historical). • Collects and documents vital signs, height/weight and chief complaint; records gathered information timely and with accuracy. • Provides general patient care; prepares patient for examination; assist provider with treatments/procedures; performs treatment/procedures; calls in prescriptions. • Takes patient phone calls and offers advice; triages appointments; and stocks rooms. • All patient care is under the direction of a physician and within the scope of a medical assistant. All care is performed and documented in the medical record in accordance with Practice policy and procedure. • Assists physicians in meeting patient/family learning needs; maintains communication with physicians and healthcare team members to ensure quality of care. • Administers medication as directed using five rights. • Processes and co-ordinates referrals and orders for outside tests as directed by a physician; reports results to patient as directed by physician. • Collects specimens. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Other duties as assigned.

Provide direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Must have at least 1 year of patient care experience, Basic Life Support certification, and relevant certifications. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. Patient Care Tech - Heart Transplant IMU, FT, Day Shift: 7:00 am - 7:00 pm 3 days out of the week 12 hour shifts Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned

Providing direct patient care activities including vital signs, hygiene, mobility, and documentation under supervision. | Must have at least 1 year of patient care experience, preferably in an acute setting, and active BLS certification. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient’s condition to the nurse, and activities of daily living (ADL’s). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. **Patient Care Tech, Full-time Nights **Shift: 6:00 pm - 6:00 am **Prefer candidates that have an active Texas CNA certification **BLS Preferred **This position is located in the Cardiac Telemetry Unit at Memorial Hermann Greater Heights Hospital. Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann’s PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient’s condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. Assists in the maintenance of a safe and clean working environment. Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments’ safety programs; adheres to all Memorial Hermann policies and procedures. Obtains and prepares laboratory specimens as prescribed within the scope of the role. Helps orient new employees as appropriate. Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. Other duties as assigned Together, we’re creating an environment where exceptional care can flourish. It starts with you.

Assist in providing direct patient care activities under supervision, including vital signs, hygiene, and documentation. | Minimum one year of patient care experience, BLS certification, and relevant healthcare skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Patient Care Technician (PCT) II performs patient care activities, including but not limited to identifying and responding to abnormal findings, appropriately escalating changes in the patient's condition to the nurse, and activities of daily living (ADL's). The PCT II provides assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity and practices patient and family centered care. This role typically reports to the Unit Manager. • Patient Care Tech, Full-time Days • Shift: 7:00 am - 7:00 pm • Prefer 3 years of Emergency Room experience. • EMT certification preferred. • This position is located in the Emergency Department at Memorial Hermann Greater Heights Hospital.Job Description MINIMUM QUALIFICATIONS Education: (None) Licenses/Certifications: Certified in Basic Life Support issued by (AHA) American Heart Association within 90 days of employment. Experience / Knowledge / Skills: • One (1) year of prior patient care experience (e.g. Certified Nursing Assistant, or Emergency Medical Technician, or Patient Care Technician) or similar role required, preferably in an acute care setting. • Proficiency in all Core Competencies of the PCT I and II position as noted in Memorial Hermann's PCT Competency Based Tool and as validated by Memorial Hermann Clinical Education no later than the end of orientation. PRINCIPAL ACCOUNTABILITIES • Provides direct patient care for assigned patients under the direct supervision of a licensed nurse. • Direct patient care duties include but are not limited to vital signs (pre and post treatment, as applicable), visual monitoring of a patient's condition, hygiene support, toileting support, mobility support, nutrition support, bathing support, charting, and other activities of daily living as needed. • Responsible for timely and accurate documentation of information. Should appropriately report any unusual changes or findings to the nurse. • Assists in the maintenance of a safe and clean working environment. • Demonstrates safe work practices and attitudes; follows safety rules; works to prevent unsafe conditions and behaviors; participates in organizational departments' safety programs; adheres to all Memorial Hermann policies and procedures. • Obtains and prepares laboratory specimens as prescribed within the scope of the role. • Helps orient new employees as appropriate. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce. • Other duties as assigned