Memorial Hermann Health System

Own and deliver strategic and tactical programs supporting Talent & Organizational Development including leadership assessment, succession planning, employee engagement, and training program management. | Bachelor's degree in HR or related field, 5+ years program management experience in talent or organizational development, preferred certifications in leadership assessments, strong communication and project management skills. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Responsible for owning strategic, tactical, cross-functional and technology projects and programs that support Memorial Hermann’s Talent & Organizational Development and Learning (OD&L) Center of Excellence. This includes development of the overall program strategy as well as tactically delivering on program objectives. The role will own end-to-end project, change, and budget management of assigned programs including development of KPI reporting, providing visibility of status, milestones, and performance across all projects related to Talent & Engagement. Reports to the Director of Talent & Engagement.Job Description MINIMUM QUALIFICATIONS Education: Bachelor's degree in HR, I/O Psychology, Organizational Development, or related field from an accredited institution required. Master's Degree preferred. Licenses/Certifications: Certified practitioner of one or multiple of the following assessments is preferred: 360s, Hogan, Birkman, DiSC, StrengthsFinder Experience / Knowledge / Skills: • Five (5) years of progressive experience in program management in the areas of talent, learning, leadership development, change management, and/or organizational behavior. • Customer service focused leveraging human-centered and agile design approaches. • Demonstrates creativity, thought leadership, and problem solving to advance and improve program areas. • Ability to demonstrate urgency, responsiveness and independently manage multiple projects simultaneously in a fast-paced environment. • Ability to build and facilitate presentations to executive audiences. • Proven project management skills, attention to detail, ability to influence others, and strong organizational skills. • Ability to navigate ambiguity and competing priorities and provide thoughtful change leadership. • Effective oral and written communication skills. PRINCIPAL ACCOUNTABILITIES • Leads enterprise-wide Talent Review, Succession Planning, and Performance Management programs including designing and developing the processes, tools, and technology (Workday). • Manages the leadership assessment, simulation, coaching, and executive and physician leadership development programs. • Partners with operational leaders, HR Business Partners, and key stakeholders to continuously review talent action and succession plans throughout the calendar year. • Conducts organizational-level needs assessments to determine talent readiness as well as current and future state gaps. • Collects end-user and leader feedback to consistently fine-tune talent management solutions, including communications, systems, content, and overall experience. • Leads the annual employee engagement survey process to gain insight and identify opportunities for improvement. Shares data, feedback and initiatives with leadership and key stakeholders. • Facilitates leadership development and training program in both virtual and traditional classroom settings in a highly interactive and engaging manner. • Collaborates with the Instructional Design team and external vendors to develop and increase program offerings. • Utilizes Cornerstone (LMS) to manage courses/deliver; this includes, but is not limited to, setting up sessions, establishing email content and cadence, and managing rosters. • Develops and delivers robust training and development solutions for high-potential talent. • Consults with HR Business Partners and leaders to identify the right talent solutions to meet their needs and achieve the right outcomes. • Manages vendor relationships as needed. • Develops and implements coaching and mentoring solutions. • Identifies and partners with coaching network to support onboarding and development of executive talent. • Manages and supports the right assessment solutions to identify talent and leadership needs. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Manage and support strategic and operational initiatives for a service line, collaborate with leadership and medical staff, ensure program accreditation, and enhance patient care and business development. | Requires oncology nursing experience, a BSN degree, a current Texas nursing license, and at least 3 years of healthcare experience with strong communication and leadership skills. | At Memorial Hermann, our mission is to provide high-quality, efficient care, ensuring exceptional experiences for our community, including our employees. We believe that when our employees feel valued and supported, they are inspired to exceed expectations while prioritizing safety, compassion, personalization, and efficiency. If you are looking to advance your career and contribute to creating healthier communities now and for future generations, we invite you to join our team. Job Summary This position involves managing and supporting strategic and operational initiatives for a designated Service Line. You will work collaboratively with service line leadership, care delivery sites, regional administration, management teams, and medical staff, aligning with established goals and benchmarks. The role also requires supporting business development to ensure the successful implementation of strategic plans aimed at achieving business objectives and enhancing existing services through relationship-building with physicians, customers, and patient relations. You will report to either a Service Line VP, Service Line Program Director, or Care Delivery Site leadership, holding accountability to the respective leadership teams. Desired Skill Sets: • Experienced oncology nurse • Must possess a Bachelor of Science in Nursing (BSN) • At least 2-3 years of Oncology nursing experience is ideal Minimum Qualifications • Education: Bachelor's degree in Business Administration preferred; Associate's degree in a related field accepted; Master's degree preferred (unless specific burn requirements apply). • Licenses/Certifications: Current State of Texas nursing license (or temporary/compact) required for relevant service lines; no licenses/certifications are required for others. Experience / Knowledge / Skills: • Minimum of three (3) years of healthcare experience, with a preference for relevant clinical experience. • Proven ability to communicate effectively both verbally and in writing with all staff levels. • Strong leadership abilities and experience managing change initiatives. • Dedicated to providing compassionate, personalized experiences while adhering to Memorial Hermann's service standards. Principal Accountabilities • Ensure achievement and maintenance of designation and/or verification requirements for the program at Care Delivery Sites. • Collaborate with leaders to develop corrective action plans for identified gaps, communicating deficiencies and action plans to upper administration. • Monitor the development and implementation of system-wide or CDS initiatives, ensuring delivery of high-quality care, recognizing achievements, and providing ongoing feedback. • Assist in executing service line strategic business plans and operational analyses, while remaining updated on field developments. • Support strategic planning and communicate effectively with stakeholders to enhance growth initiatives, quality outcomes, operational improvements, and patient satisfaction. • Coordinate efforts to meet program accreditation requirements efficiently. • Lead service line action plans related to medical staff development and strategic initiatives, monitoring performance metrics and reporting on progress. • Participate in performance and process improvement initiatives to implement strategic goals driven by care delivery site executives. • Manage service line performance metrics reflecting patient experience, quality, and outcomes. • Proactively seek opportunities to augment business and enhance relationships with physicians, customers, and patient relations. • Adhere to Memorial Hermann policies and budgetary constraints, ensuring safe care for all patients, staff, and visitors. • Commit to personal and professional growth by fulfilling mandatory/continuing education requirements and supporting departmental goals. • Perform other duties as assigned.

Manage small scale projects supporting hospital business objectives, lead assigned projects, perform project management administrative tasks, and ensure quality and safety standards. | Bachelor's degree or equivalent, 2 years leading special projects, experience leading teams, strong communication and organizational skills, and understanding of project management processes. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for managing small scale projects in support of hospital business objectives.Job Description Minimum Qualifications Education: Bachelor's degree in Business or related field, or comparable combined education and experience. Licenses/Certifications: (None) Experience / Knowledge / Skills: • Two (2) years of work experience leading special projects. • Experience leading work teams. • Demonstrated pattern of growth in ability to lead others. • Planning and organizational skills. • Excellent communication skills. • Understanding of project management processes. Principal Accountabilities • Provides leadership to assigned projects. • Performs project management administrative tasks. • Assumes responsibility for the success of assigned projects or portions of projects. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Oversee financial operations including policy development, budgeting, auditing, financial reporting, and internal controls for a healthcare organization. | Bachelor's degree in Accounting, Economics, or Finance; CPA preferred; 7+ years progressive financial management experience with healthcare and medical group exposure; supervisory experience; proficiency in Excel, Access, Epic, and Tableau. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for overseeing financial operations, including the development of policies and procedures, establishment of internal controls, and adherence to corporate standards. The Director participates in the strategic development and implementation of financial plans involving operational budgeting, reimbursement strategies, long range financial planning, cost accounting, and financial analysis.Job Description Desired Skill Sets: • Seeking highly experienced healthcare finance professional with Medical Group experience • Proficient in Excel, Access, Epic and Tableau • Experience with physician compensation • Contracting experience a plus Minimum Qualifications Education: Bachelors degree in Accounting, Economics, or Finance; Masters Business Administrations desired. Licenses/Certifications: Certified Public Accountant license preferred Experience / Knowledge / Skills: • Seven (7) years of progressive financial management experience • Two (2) years of supervisory experience preferred • Ability to establish and maintain rapport, and work effectively with external contacts including auditors, bankers, bond trustees and consultants • Strong PC skills Principal Accountabilities • Develops, recommends, implements and monitors corporate financial policies and procedures, and establishes internal controls to safeguard the assets of the Corporation. • Directs or participates in annual audit process. Coordinates and develops plans with external auditors; supervises development of lead schedules and supporting schedules for auditors; monitors progress; generates financial statements for inclusion in audit report. • Directs annual budget process for facilities and/or system-wide. Develops and monitors timetables; establishes guidelines and formats for development of budgets. • Approves monthly financial statements and accompanying documents; coordinates financial information for Board of Directors meetings. • Coordinates all external financial reporting and tax reporting; distributes audited financial statements and interim financial results as needed/required by external sources. • Directs and monitors financial programs ensuring available funds are invested to optimize earnings for the organization. • Manages available working capital at adequate levels. • Provides assistance and documentation for staff in completion of their assignments; ensures adherence to internal control procedures. • Evaluates and recommends new/upgraded automated accounting and financial management systems. • Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Manage daily operations of cardiac and pulmonary rehab department, oversee staffing and patient care, collaborate with interdisciplinary teams, and ensure regulatory compliance. | Bachelor of Nursing degree, Texas RN license, Basic Life Support certification, 3+ years clinical experience in cardiac and pulmonary rehab, and supervisory experience. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary The Cardiac and Pulmonary Rehab department is seeking an experienced RN leader to join their team! Preferred candidate qualifications include: Three (3) or more years of Cardiac and Pulmonary Rehab experience & minimum two (2) years of experience in a supervisory or management role. Position responsible for providing leadership to the department – overseeing the daily operations – managing and developing departmental staff, collaborating with the interdisciplinary team in the delivery of patient care, utilizing the nursing process, ensuring the delivery of quality care to patients.Job Description Minimum Qualifications Education: • Bachelor of Nursing degree from an accredited school of professional nursing required or documented degree plan and timeframe to complete Bachelor of Science in Nursing • For clinical manager positions in Magnet-designated hospitals or hospitals in pursuit of Magnet designation, a minimum of a Bachelors of Nursing is required at the time of hire or promotion Licenses/Certifications: • Current State of Texas license or temporary/compact license to practice professional nursing • Certified in Basic Life Support • Professional certification in clinical area or management preferred • Additional certifications may be required based on discipline and/or nursing unit requirements Experience / Knowledge / Skills: • Three (3) or more years experience in clinical area of practice and minimum one (1) year experience in a supervisory or management role • Clinical Manager II: additional two (2) years experience, three (3) years total in supervisory or management job • Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann. Principal Accountabilities • Manages the daily operations of a patient care department, including forecasting and ensuring adequate staffing, taking departmental call; planning for continuity of care, serving in charge nurse role and providing direct patient care as needed. • Collaborates with physicians, management team members, business partners, and customers to address strategic initiatives and organizational goals. • Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement, desired client-centered outcomes, and organizational outcomes. • Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience. • Ensures adequate scheduling and staffing; recruits, retains, and develops staff; provides performance feedback, addressing issues as necessary, and provides input into staff performance reviews in a timely effective manner. • Adheres to all regulatory and Texas Board of Nursing standards. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Other duties as assigned.

Manage small scale projects supporting hospital business objectives, lead assigned projects, and perform project management administrative tasks. | Bachelor's degree or equivalent experience, 2 years leading special projects, leadership skills, planning and organizational skills, and understanding of project management processes. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for managing small scale projects in support of hospital business objectives. We are seeking a candidate who excels in organization, meeting deadlines, multi-tasking and prioritization in varying components of a project, as needed.Job Description Minimum Qualifications Education: Bachelors degree in Business or related field, or comparable combined education and experience Licenses/Certifications: (None) Experience / Knowledge / Skills: • Two (2) years work experience leading special projects • Experience leading work teams • Demonstrated pattern of growth in ability to lead others • Planning and organizational skills • Excellent communication skills • Understanding of project management processes Principal Accountabilities • Provides leadership to assigned projects. • Performs project management administrative tasks. • Assumes responsibility for the success of assigned projects or portions of projects. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. • Other duties as assigned.

Manage and support strategic and operational initiatives for a healthcare service line, collaborating with leadership and medical staff to achieve business objectives and enhance patient care. | Requires oncology nursing experience with BSN degree and relevant nursing licenses, plus 2-3 years clinical experience in oncology nursing. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for managing, and supporting strategic and operational initiatives for an assigned Service Line by working in collaboration with service line leadership, care delivery sites, regional administration, management teams, and medical staff in accordance with established goals and benchmarks. Additionally, responsible for supporting business development to ensure successful implementation of strategic plans in order to achieve business objectives and enhancing existing lines of business by establishing relationships with physicians, customers, and patient relations. The Program Manager of Service Line will directly report to either a Service Line VP, Service Line Program Director or Care Delivery Site (CDS) as appropriate and operate with accountability to the CDS Leadership, Program Director-Service Line, Vice President of the Service Line, and SVP of the Service Line. Job Description Desired Skill Sets: • Experienced oncology nurse • Must have a BSN degree • The ideal candidate should have at least 2-3 years Oncology nursing experience Minimum Qualifications Education: Bachelor’s degree in Business Administration or Associates degree in related field; Master’s preferred (unless Burn then see requirements below). Licenses/Certifications: see requirements per Service Line below: • Women’s & Children’s – Current State of Texas license or temporary/compact license to practice professional nursing • H&V – EP Program Manager: RCIS preferred • All other service lines – no licenses/certifications required Burn Requirements: • Graduate of an accredited school of professional nursing; Bachelor’s degree preferred. • Current State of Texas license/permit to practice professional nursing; • BLS-required, ABLS preferred or within 18 months of hire • TNCC/ATCN, PALS/ENPC- Preferred taken at least once • Three (3) years of clinical burn care in the hospital setting and three (3) of leadership experience (Charge nurse, Educator, Clinical coordinator) Experience / Knowledge / Skills: • Three (3) years of healthcare experience; Experience in relevant clinical setting preferred. • Demonstrated ability to communicate effectively (verbal and written) with all levels of staff. • Ability to lead initiatives and manage change. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Principal Accountabilities • May be responsible for ensuring designation and/or verification requirements for a particular program at a Care Delivery Site (or across the system) are achieved and maintained. • Collaborates with leaders to develop corrective action plan if gaps are identified and communicates the deficiencies and action plan to upper administration. • Supports the development and monitoring of system-wide and/or CDS initiatives in an assigned key service line ensuring the highest quality care is delivered; identifies needs of participating facilities and service line initiatives and works with team to provide for accordingly; remains available, accessible and visible to senior management; recognizes achievements and accomplishments and provides ongoing feedback on performance. • Carries out service line defined business strategy, adhering to system and facility strategic goals; assists with development of strategic business plans and operational analyses; stays up-to-date on new developments in the field; reviews facility policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate promotional activities and participates in system/facility marketing activities. • Participates in overall service line strategic planning initiatives and communication from Service Line and/or CDS to key stakeholders; Supports the medical staff in the service area to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction. • Where appropriate, coordinate and/or support Service Line specific programmatic accreditation/designations for the system and/or specified CDS to ensure requirements are met as stipulated by a governing body. • Leads and/or Co-Leads Service Line action plans to include medical staff development, growth and other strategic and operational issues as directed by the Program Director, Service Line and/or Vice President of the Service Line or by care delivery site leadership. All action plans directed by a Service Line leader are to be completed in cooperation with care delivery site leadership. Monitors revenue, contribution margin, quality metrics and growth initiatives against targets; prepares and submits designated reports; identifies and suggests actions to address negative variances; participates in development of capital plans. • Supports the Network Performance Team (NPT) performance and process improvement initiatives to ensure execution on strategic initiatives driven by/with Care Delivery Site Executives, Ambulatory, MHMG and Post-Acute care networks. • Manages efforts to ensure the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes. Maintains current knowledge of advancements and developments in service line treatments and service offerings • May be involved in proactively seeking out opportunities to develop business and capitalizing on market opportunities that are presented, or enhancing existing business through established relationships with physicians, customers, and patient relations. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Other duties as assigned.

Manage and support strategic and operational initiatives for a healthcare service line, collaborating with leadership and medical staff to achieve business objectives and improve patient care. | Requires a BSN degree, oncology nursing experience with relevant licenses, and 3+ years clinical healthcare experience, plus leadership in clinical settings. | At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Position is responsible for managing, and supporting strategic and operational initiatives for an assigned Service Line by working in collaboration with service line leadership, care delivery sites, regional administration, management teams, and medical staff in accordance with established goals and benchmarks. Additionally, responsible for supporting business development to ensure successful implementation of strategic plans in order to achieve business objectives and enhancing existing lines of business by establishing relationships with physicians, customers, and patient relations. The Program Manager of Service Line will directly report to either a Service Line VP, Service Line Program Director or Care Delivery Site (CDS) as appropriate and operate with accountability to the CDS Leadership, Program Director-Service Line, Vice President of the Service Line, and SVP of the Service Line. Job Description Desired Skill Sets: • Experienced oncology nurse • Must have a BSN degree • The ideal candidate should have at least 2-3 years Oncology nursing experience Minimum Qualifications Education: Bachelor’s degree in Business Administration or Associates degree in related field; Master’s preferred (unless Burn then see requirements below). Licenses/Certifications: see requirements per Service Line below: • Women’s & Children’s – Current State of Texas license or temporary/compact license to practice professional nursing • H&V – EP Program Manager: RCIS preferred • All other service lines – no licenses/certifications required Burn Requirements: • Graduate of an accredited school of professional nursing; Bachelor’s degree preferred. • Current State of Texas license/permit to practice professional nursing; • BLS-required, ABLS preferred or within 18 months of hire • TNCC/ATCN, PALS/ENPC- Preferred taken at least once • Three (3) years of clinical burn care in the hospital setting and three (3) of leadership experience (Charge nurse, Educator, Clinical coordinator) Experience / Knowledge / Skills: • Three (3) years of healthcare experience; Experience in relevant clinical setting preferred. • Demonstrated ability to communicate effectively (verbal and written) with all levels of staff. • Ability to lead initiatives and manage change. • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues. Principal Accountabilities • May be responsible for ensuring designation and/or verification requirements for a particular program at a Care Delivery Site (or across the system) are achieved and maintained. • Collaborates with leaders to develop corrective action plan if gaps are identified and communicates the deficiencies and action plan to upper administration. • Supports the development and monitoring of system-wide and/or CDS initiatives in an assigned key service line ensuring the highest quality care is delivered; identifies needs of participating facilities and service line initiatives and works with team to provide for accordingly; remains available, accessible and visible to senior management; recognizes achievements and accomplishments and provides ongoing feedback on performance. • Carries out service line defined business strategy, adhering to system and facility strategic goals; assists with development of strategic business plans and operational analyses; stays up-to-date on new developments in the field; reviews facility policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate promotional activities and participates in system/facility marketing activities. • Participates in overall service line strategic planning initiatives and communication from Service Line and/or CDS to key stakeholders; Supports the medical staff in the service area to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction. • Where appropriate, coordinate and/or support Service Line specific programmatic accreditation/designations for the system and/or specified CDS to ensure requirements are met as stipulated by a governing body. • Leads and/or Co-Leads Service Line action plans to include medical staff development, growth and other strategic and operational issues as directed by the Program Director, Service Line and/or Vice President of the Service Line or by care delivery site leadership. All action plans directed by a Service Line leader are to be completed in cooperation with care delivery site leadership. Monitors revenue, contribution margin, quality metrics and growth initiatives against targets; prepares and submits designated reports; identifies and suggests actions to address negative variances; participates in development of capital plans. • Supports the Network Performance Team (NPT) performance and process improvement initiatives to ensure execution on strategic initiatives driven by/with Care Delivery Site Executives, Ambulatory, MHMG and Post-Acute care networks. • Manages efforts to ensure the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes. Maintains current knowledge of advancements and developments in service line treatments and service offerings • May be involved in proactively seeking out opportunities to develop business and capitalizing on market opportunities that are presented, or enhancing existing business through established relationships with physicians, customers, and patient relations. • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service. • Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff. • Other duties as assigned.